Early Access Service Walsall - Dudley and Walsall - Mental Health ...

and ensure confidentiality. In consultation with you, your
information will be shared with people involved in your care.
However, information cannot be kept confidential if in doing so it
could pose a risk to yourself or others and ensure confidentiality. In
consultation with you, your information will be shared with people
involved in your care. However, information cannot be kept
confidential if in doing so it could pose a risk to yourself or others.
How do I give feedback about the service?
If you have a concern, please feel free to speak with a member of
the Team in the first instance if you wish. Alternatively, the Service
Experience Desk (SED) is the central point of contact for all concerns
and enquiries, whether these are formal or informal, complaints,
compliments or suggestions. We welcome any comments
you may have on the services we provide and consider this to be a
valuable source of information and use it to help us provide the
very best possible service. You can contact SED on:
Tel: 0300 555 0535 (Freephone from a BT Landline) or 01384
325014 Fax: 01384 324567
Email: SED@dwmh.nhs.uk
Address: SED, Second Floor, Trafalgar House, 47-49 King Street,
Dudley, DY2 8PS
Need More Information?
Early Access Service
Walsall
Information for
Service Users & Carers
Every effort has been made to ensure that the information in this
leaflet is clear and concise. However, if there is anything that you
do not understand or you require the leaflet in a different format,
please ask a member of staff.
Leaflet Control
Ref: S051
Version: 2
Issue Date: June 2012
Review Date: June 2013

What is the Early Access Service?
The Early Access Service (EAS) is a mental health service
available across Dudley and Walsall. The service offers prompt
assessment in the community. All assessments are carried out
jointly by a Psychiatrist and a mental health professional such as a
nurse or social worker. The service aims to match needs of service
users to the most appropriate treatment.
Who is it for?
The service is for people who have concerns about their mental
health.
Who can refer to the service?
New referrals are accepted from health professionals and other
professional agencies, such as GPs, Police and A & E.
If you think you need to be referred to the service please contact
your GP.
Information for carers
Carers are welcome to attend the assessment if this is agreed by
the service user. The Early Access Service will provide carers with
relevant information, including signposting for support services.
Where to find the service?
The Early Access Service is based at:
28 Glebe Street
Walsall
WS1 3NX
There is unfortunately no public parking at the site, only limited
street parking. Travel West Midlands bus no. 34 & 39 both go via
Wednesbury Road.
What can I expect?
If you are referred urgently, you will be assessed on the same day.
If your referral is not urgent, you will be contacted on the same day
to arrange a convenient appointment and an assessment will take
place within 15 working days.
Who works in the Early Access Service?
The team includes a number of different professionals working
together, who have experience of helping people with mental
health difficulties.
The team consists of:
Community Mental Health Staff
Psychiatrists
Social Workers
What about confidentiality?
At all times, healthcare records are treated with respect and the
information they contain is protected in accordance with the Data
Protection Act (1998). This Act is designed to protect your rights