72960 March 2008 Voice NL.indd - West Chester Liberty Chamber ...

THE
VOICE
MARCH 2008
Vol. XXIII Issue III
... Connecting people and possibilities
in West Chester and Liberty Townships
and the I-75 Growth Corridor

2 The Voice • March 2008
Chamber Staff & Associates
Joe Hinson, President & CEO
jahinson@westchesterchamberalliance.com
Marge Wimmer,
Administrative Coordinator
mwimmer@westchesterchamberalliance.com
Kathy Rambo, Vice President/Special Events
ktrambo@westchesterchamberalliance.com
Kristin Spanogians, Special Events Coordinator
kspanogians@westchesterchamberalliance.com
Kenni Blaché,
Membership Services Director
kjblache@westchesterchamberalliance.com
Jay D’Arcy, Membership Account Executive
jhdarcy@westchesterchamberalliance.com
Alison Miuccio, Marketing Director
amiuccio@westchesterchamberalliance.com
Ali Fischetti, Marketing Coordinator
afischetti@westchesterchamberalliance.com
Kerry Murray,
Leadership Development Director
kerrymurray@westchesterchamberalliance.com
Kendra Wilburn, Impact 21 Facilitator
kwilburn@westchesterchamberalliance.com
Bob Wiwi, Small Business Advocate
bwiwi@westchesterchamberalliance.com
Getting Connected and
Staying Connected!
Jay D’Arcy
Membership Account
Executive
Not only is Jay D’Arcy the
first point of contact when
you join the West Chester
Chamber Alliance, he is also
a great resource for getting involved. In his
role as Membership Account Executive, Jay
provides insight into how the Chamber can
benefit both current members and prospective
members. If you need more information
on how to get connected, contact Jay at
513.777.3600 or by email at
jhdarcy@westchesterchamberalliance.
Members of West Chester
Chamber Alliance
Executive Board 2007
Chair Tom Farrell – Alternative Computer Technology
Vice Chair George Rees – Savannah Center
Secretary Rondi Tschopp – Five Visual Communication & Design
Treasurer Mike Combs – Rohrkemper, Ossege and Combs
Deborah Brenneman - Thompson Hine LLP
John Gillespie – University of Cincinnati Academic Health Center
Joe Hinson - West Chester Chamber Alliance
Tom Holding – Lincoln Financial Advisors
Carol King – West Chester Medical Center
Christine Matacic –Liberty Township Trustee
Karen Mueller - HORAN
Dr. Robert Sommers - Butler Technology & Career Development Schools
Chris Worrell - Graydon Head
Kendall Wright - Entelechy Training & Development, Inc.
On The Cover
Impact 21: The Impact 21 class of 2008 is pictured outside of Hughes School during their
History and Government session. Beside the original one room school, the class visited the
Voice of America Museum and the West Chester Police Department. Applications for next
class, starting in August, are currently being accepted. They are available at the Chamber
offices and from counselors at Fenwick High School, Lakota East, Lakota West and the Lakota
Freshman School.
Leading Edge: The Inaugural Class of Leading Edge started their leadership program with a
two-day retreat at Joy Outdoor Education Center. Learning for this group of young professionals
took place both in the classroom and outdoors during initiatives like “The Wall.” Applications
for the next Leading Edge class will be available in March at the Chamber offices.
SEBC Leadership 21: The SEBC Leadership Class of 2008 shares a moment of levity during
a leadership exercise that was a part of the Business and Economic Development session at
Cornerstone Consolidated Services Group/Frontgate. SEBC Leadership 21 sessions explore
the various components of our community one day each month from September through May.
Applications for the tenth class year of SEBC Leadership 21 will be available in April at the
Chamber offices.
West Chester Chamber Alliance Sustaining Sponsors
The West Chester Chamber Alliance salutes our Sustaining Sponsors. We acknowledge the following members
and thank them for their support of the Chamber, its programs, events and services provided to the businesses
and organizations of this area.
DIAMOND
Butler Technology & Career Development Schools
Mercy Hospital Fairfield
PLATINUM
AK Steel Corporation
GOLD
Cincinnati Bell West Chester Township
SUPER SILVER
National City Bank The Palmer Group/Palmer Temps Inc.
Elegant Estates, LLC Custom Homes
Fifth Third Bank
First Financial Bank
Liberty Township
SILVER Rippe & Kingston CO PSC
Savannah Center at Chappell Crossing
Taco Bell/Uno Chicago Grill
The Pulse-Journal
SUPER BRONZE
Addecco
Kemba Credit Union
Bethart Printing Solutions
Kinker Eveleigh Insurance Agency
Bridgewater Falls Lifestyle Center
McGill Smith Punshon, Inc.
Clark-Theders Insurance Agency, Inc. Orthopaedic & Sports Medicine Consultants Inc.
Dell Inc.
Planes Companies
Employers Choice Plus
PNC Financial Services Group
Graydon Head
Stautberg Benefit Advisors
HORAN
UnitedHealthcare
Huff Realty
Wal*Mart Supercenter
Huntington Bank
West Chester Medical Center
BRONZE
AAA Ohio Auto Club
Halcomb Benefits Agency, Inc.
Alternative Computer Technology, Inc.
Hightech Signs
Atrium Medical Center
Kleingers & Associates, Inc.
AurGroup Financial Credit Union
Legend Web Works, LLC
CAI Insurance Agency Inc. Lincoln Financial Advisors - Tom Holding CFP, CLU
Carlos Todd Properties LLC
North Side Bank & Trust Company
Cincinnati Marriott North
Park National Bank
CORT
Rohrkemper, Ossege & Combs, Ltd.
Emery Federal Credit Union Schumacher Dugan Construction, Inc.
Four Bridges Country Club
SCORE - Cincinnati Chapter
Freund, Freeze & Arnold
Thompson Hine LLP
Guardian Savings Bank
TriHealth Corporate Health
Stop by the Chamber office to see our Sustaining Sponsorship Sign donated by Hightech Signs - 513.874.5223.
www.westchesterchamberalliance.com

The Voice • March 2008 3
From the
desk of the
President & CEO
Joe Hinson
Last November we launched our newest community leadership program,
Leading Edge, designed to build strong professional networks and
instill a heightened sense of community in our young professionals.
Facilitated by Kerry Murray, the Chamber’s Leadership Development
Director, a big part of the program is learning to become an effective
leader from a business mentor; by definition a wise and trusted counselor/
teacher.
Aspiring leaders often assume that their role models or mentors are
successful because they make careful decisions. The truth is a little more
complex. While it is true those executives who act impulsively without
considering available intelligence risk are making huge mistakes, it is
also true that highly effective leaders believe quick action is the key to
success.
After researching the topic for over 14 years, author Jim Collins of
Good to Great says this about the art of making quick, effective business
decisions:
• Great decisions come from saying “I don’t know.” Collins asks:
Which is best? Saying you don’t know when you already made up
your mind or presuming to know when you don’t and therefore,
lying to yourself or speaking the truth, which is: I don’t know yet?
• The higher the questions/statements ratio, the better. The best
leaders Collins studied did the best job of igniting debate by using
questions that push back on their ideas.
• Deciding is not about consensus. Debate can be met with strong
emotions, but in the end, the leader makes the call. “No major
decision we’ve studied was ever taken at a point of unanimous
agreement,” Collins says.
• Great decisions come from external awareness. Leading
organizations are internally driven but externally aware.
• Even huge decisions decide only a tiny fraction of the outcome.
“The big decisions are not like 60 of 100 points,” Collins says.
“They’re more like six of 100 points.”
• Think long term. Real leaders manage for the quarter-century, not
the quarter.
• You can make mistakes and prevail. What a relief!
Though our young professionals
are in a mode of learning, and are
developing into highly effective
leaders, we can still learn how to
become more effective in our own
leadership. Below is an exercise
from the National Institute of
Business Management to assess
how well we lead in certain
circumstances. The answers follow
below.
Joe Hinson
1. If you’re angry or disappointed with an employee’s actions,
you’re likely to:
A. Express your disappointment or pleasure.
B. Let the person discover the consequences of his or her actions.
C. Think about the message you want to convey, than act
accordingly.
D. Eat a carton of ice cream to bury your disappointment.
2. The most important trait for you to display when leading a team
is:
A. The wisdom of Solomon.
B. The inspirational power of Dr. Martin Luther King.
C. The patience of Job.
D. The restraint of Adam Sandler in Anger Management.
3. When you lead a department meeting, you:
A. Sum up the meeting’s purpose and warm up the crowd with a
quick 15-minute monologue.
B. Ask open-ended questions and lead discussions.
C. Place a staff member in charge and observe group dynamics.
D. Fall asleep during “old business.”
4. When one of your people admits a mistake, the first thing you do
is:
A. Show support – we’re human, we all make mistakes.
B. Downplay the mistake’s impact – don’t worry about it.
C. Gently chastise the person – let’s make sure it doesn’t happen
again.
D. Ask follow-up questions – what else have you screwed up?
Let’s find out how well you did….
1. (C) Leaders think before they speak especially when negative
emotions are involved.
2. (D) All are valuable, but leaders that can’t inspire people aren’t
leaders.
3. (B) Leaders ask piercing questions and encourage free-flowing
discussions.
4. (A) Leaders support people who acknowledge their errors.
The act of leading is often misconstrued. It truly is a learned skill. Our
Leading Edge class is very lucky to have Chamber members volunteer
to serve as their mentors. But no matter your age or your business
experience, everyone can find ways to improve upon their leadership
skills.
Thank you for being a valued member of the West Chester Chamber
Alliance. Best wishes for your continued success!
...connecting people and possibilities.

4 The Voice • March 2008
THE WEST CHESTER CHAMBER ALLIANCE
ANNUAL DINNER & AWARDS GALA -
A Celebration of the International Flavor of Our Region
The West Chester Chamber Alliance will celebrate the International
Flavor of our Region at the March 14 Annual Dinner & Awards Gala.
The annual event, always the premiere business event of the year, is
designed to give West Chester Chamber Alliance members and guests
the opportunity to celebrate the Chamber’s accomplishments of the past
year and to honor those who have made special contributions to business
and the community.
This year we will celebrate on Friday evening, March 14, at the Savannah
Center at Chappell Crossing. The Gala will include entertainment, music
and other live performances as well as videos highlighting the seven
Continents, and area companies that have international dealings.
“The West Chester Chamber Alliance is pleased to present the annual
event that pays homage to people and businesses in our community. Our
Gala has set the gold standard for all of our events and we are thrilled to
celebrate the international aspect of our area,” said Chamber President
and CEO, Joe Hinson.
Since the early 1980’s, the West Chester Chamber Alliance and its
predecessors, the Union Township Chamber Alliance and the Southeastern
Butler County Chamber of Commerce, have honored community leaders
and businesses in various award categories. The finalists in each category
have been selected from nominations submitted from the community atlarge
and voted on by secret ballot by an awards selection committee
comprised of West Chester Chamber Alliance members.
Tickets are $65 each, $125 per couple and corporate tables of eight are
available for $500. Black tie invited. Please RSVP to Kristin Spanogians
at 513.777.3600.
Finalists for the seven community and business categories will be
honored with a video highlighting their contributions and the recipient
will be announced that evening. The award categories are:
The GBI Community Support Award
Presented to an individual or a business for their extraordinary support
to a worthwhile non-profit organization serving the southeastern Butler
County area. Nominees are not required to be a West Chester Chamber
Alliance member.
Finalists for the 2007 Rookie of the Year Award:
Debbie Brenneman, Thompson Hine LLP
Robert Hernandez, Offcierge, Inc.
Britt Scearce, Emery Federal Credit Union
The Dorothy & Art Roth Citizen of the Year Award
Presented to an individual for extraordinary community involvement.
Nominees are not required to be a West Chester Chamber Alliance
member, but must be a resident of West Chester or Liberty Township.
Finalists for the 2007 Dorothy & Art Roth Citizen of the Year Award:
Jim Keys, J. G. Keys Co., LLC.
Ron Wegman, Vertical Solutions Inc.
Bill Zerkle
The Jerry Bryan Chamber Member of the Year Award
Presented to an individual who has demonstrated a commitment to
enhancing the quality of the Chamber through participation on a
committee or committees and support of Chamber programs. Nominees
must be a member of the West Chester Chamber Alliance.
Finalists for the 2007 Jerry Bryan Chamber Member of the Year Award:
Kristy Preston-Stagg, Influence Inc.
Rondi Tschopp, Five Visual Communication & Design
Chris Worrell, Graydon Head
The Carlos Todd Businessperson of the Year Award
Presented to a business person who has demonstrated sound leadership
and vision. Nominees must be the owner, proprietor, operator or chief
executive of a business in operation for a minimum of two years. The
organization must be a member of the West Chester Chamber Alliance.
Finalists for the 2007 Carlos Todd Businessperson of the Year Award:
Charlie Chappell, Chappell Construction/CHAPPCO, LLC
Jim Mullaney, EDOC Marketing
Finalists for the 2007 GBI Community Support Award:
Eileen Meeker, Aur Group Financial Credit Union
Jim Kleingers, Kleingers & Associates, Inc.
Tom Holding, Lincoln Financial Advisors
The Larry Schumacher Beautification Award
Presented to one large and one small company who have greatly improved
or continuously maintained either the interior and/or exterior of their
facility. Nominees must be members of the West Chester Chamber
Alliance and located in southeastern Butler County.
Finalists for the 2007 Larry Schumacher business beautification award
for a large business:
Dell
Duke Realty Corporation
MetroParks of Butler County, Voice of America Park
Finalists for the 2007 Larry Schumacher business beautification award
for a small business:
Clark-Theders Insurance Agency, Inc.
The Wine Cart
West Chester Lawn & Garden Center
The Rookie of the Year Award
Presented to a West Chester Chamber Alliance member who has
demonstrated dedication to the business community and exercised
outstanding volunteerism in advancing the work of the West Chester
Chamber Alliance. This Chamber member must have been a member
less than two years.
www.westchesterchamberalliance.com

The Voice • March 2008 5
What’s New In
West Chester?
www.westchesteroh.org
West Chester Projects Promise Bright Future
for the Community
Butler County
Legislative Breakfast
hosted by
“2008 will be an amazing year for West Chester,” said Township
Administrator Judi Boyko. “We will complete construction on Township
projects and commence construction of new projects that will enhance our
quality of life. Important private projects that will enable the community
to sustain our economic success well into the future will also be a focus
of 2008,” Ms. Boyko said.
In time for Spring, West Chester will open the doors of The Muhlhauser
Barn at Beckett Park. The re-constructed 1881 timber-frame barn
will be dedicated at a special event hosted by West Chester Township
on March 30 th . The Muhlhauser Barn, which features the original slate
tile roof bearing the Muhlhauser name and the original timbers, will be
available for rent and used for community events.
Midway through the year, West Chester will unveil The Square at Union
Centre. This urban-style park, located in the heart of Union Centre,
will be completed in time for a full schedule of community events and
concerts, as well as simple gatherings of friends. The Square features a
60-foot clock tower, fountains and a pleasing blend of hardscape and
landscape. Annual programming at The Square, featuring a Thursday
night after-work concert, is made possible through an endowment by The
Community Foundation of West Chester/Liberty. Programs are expected
to begin in June.
A forum featuring your Butler County Commissioners:
Chuck Furmon
Don Dixon
Greg Jolivette
WHEN Friday, May 9, 2008
7:30-8am Registration & Breakfast Buffet
8-9am Program
COST $20 per Chamber Member (Fairfield; Greater
Hamilton; Chamber serving Middletown,
Monroe & Trenton; Oxford, West Chester)
$25 Non-Member
PLACE Harry T. Wilks Conference Center
Miami University Hamilton
1601 University Blvd., Hamilton
RESERVATIONS Greater Hamilton Chamber of Commerce
201 Dayton St., Hamilton
Phone: 513.844.1500 Fax: 513.844.1999
In late 2008, residents and businesses will benefit from a state-of-theart
Public Safety Campus featuring an emergency communications
center, a new fire headquarters and fire station one. Built to the highest
standards for essential buildings, the new facility sits at the corner of
Cincinnati-Dayton and West Chester roads on the site of the former fire
headquarters/station one.
“The new facility was designed considering future growth of the
community in terms of calls to dispatch and emergency response,” said
West Chester Public Safety Director Jim Detherage. “It will most certainly
serve our community well.” The approximately $12 million public safety
campus is being built using tax increment financing.
This Spring, the community will
break ground on the new West
Chester Library at Union Centre.
Nearly through the design phase,
West Chester continues to work
with architects and representatives
of the Middletown Library System
to ensure that this new library will
truly represent the community both
in its form and its functionality.
The new library will sit across from
the Lakota West High School and
adjacent to The Square at Union
Centre. The library, nearly four
times the size of the current facility,
will be connected to The Square and
surrounding buildings by pedestrianfriendly
paths.
...connecting people and possibilities.

6 The Voice • March 2008
People & News
Highlighting
AK Steel Makes “Souper Bowl”
Donation To Cincinnati Freestore
Foodbank
Employees at AK Steel’s West Chester
corporate headquarters recently
donated 1,000 pounds of canned goods
to the Cincinnati Freestore Foodbank.
The donations were collected during
the company’s “Souper Bowl Week”
soup drive. Similar food drives were
conducted at the company’s steel plants
prior to the Super Bowl.
“Donations to the Freestore Foodbank
were down 50% earlier this year,
making AK Steel’s gift that much
more important,” said Jamie Rosskopf,
Resource Development Manager for the
Cincinnati Freestore Foodbank. “We
thank AK Steel, and their employees,
for stepping up to the plate and making
a difference.”
“‘Souper Bowl Week’ gave everyone at our company the opportunity
to help make a difference in the lives of others,” said Jim Wainscott,
AK Steel Chairman, President and CEO. “Along with our corporate
headquarters, our steel plants also held food drives to support charitable
organizations in their communities. The donations are a testament to the
character of our company and the compassion of our employees at all of
our plant locations.”
For more information, please visit www.aksteel.com.
Jim Wainscott, AK Steel
Chairman, President and CEO,
presents 1,000 pounds of canned
goods to Jamie Rosskopf from the
Cincinnati Freestore Foodbank.
Member promotions, awards, new hires,
relocations and community services.
Freund, Freeze & Arnold Name 2008 Super Lawyers
Freund, Freeze & Arnold, a Dayton, Ohio-based law firm is pleased
to announce that nine of its attorneys have been named as 2008 Super
Lawyers, five within the Dayton office. The Dayton attorneys receiving
this rating are Neil F. Freund, Stephen V. Freeze, Gordon D. Arnold,
Susan Blasik-Miller, and Christopher F. Johnson.
• Neil Freund - Selected as one of the Top 10 of Ohio “Super Lawyers”
in 2004, 2005, 2006 and 2007 - a list jointly prepared by Law & Politics
Magazine and Cincinnati Magazine. He has also been recognized as
one of the “Best Lawyers in America” for the past ten years, as well
as one of the “Best of the Bar” in the Dayton community. Mr. Freund
was also recognized in 2007 and 2008 as one of the top 500 lawyers in
America by LawDragon Magazine.
• Stephen Freeze – Named as Ohio “Super Lawyer” in 2005, 2006 and
2007, a list jointly prepared by Law & Politics Magazine and Cincinnati
Magazine. Additionally, he was voted as one of “Best Lawyers in
America” and has served Past President of the Ohio Association of
Civil Trial Attorneys, 2005-2006.
• Gordon Arnold - Gordon was named as Ohio “Super Lawyer” in
2006 and 2007 and was voted a “Best Lawyers in America” in 2006
and 2007.
• Susan Blasik-Miller – Susan was named as Ohio “Super Lawyer” in
2006 and 2007, and was voted as one of “Best Lawyers in America” in
2006 and 2007.
• Christopher Johnson – Christopher was named as Ohio “Super
Lawyer” in 2007 and was voted as one of the “Best Lawyers in
America” in 2007. Mr. Johnson is a member of the Ohio Association
of Civil Trial Attorneys, the Defense Research Institute, and the Ohio
and Dayton Bar Associations.
Changes for Albertz & Associates
Albertz & Associates is excited to introduce Chris
Saul, a Financial Advisor that will be affiliated with
their office and available to help. Not only is he a
Financial Advisor, but he is also an accountant by
trade.
Saul brings with him vast expertise and excellent
customer service. Due to the growth of Albertz
& Associates, it’s been hard for them to serve all
clients in this capacity, so they welcome someone Chris Saul
with his expertise, integrity, knowledge and professionalism.
For more information, please visit www.freundfreezeandarnold.com.
Mother Teresa 5K
On April 19 at 9am, Mother Teresa Catholic Elementary School will host
the Mother Teresa 5K, a run/walk at Voice of America Park. The event
will bring the West Chester and Liberty Township communities together
to raise school awareness and funds in support of expansion.
Prescott Race Coordination (www.sprunning.com) will manage the race
and online registration. For more information, contact Noel Balster at
513.779.6585.
For more information, please visit www.albertzcpa.com.
Ed Dwyer
Edward Dwyer Re-Appointed to
Metroparks Board of Park Commissioners
U.S. Bank executive and West Chester Township
resident, Edward L. Dwyer, was recently reappointed
to the MetroParks of Butler County Board
of Park Commissioners by Probate Court Judge
Randy T. Rogers. Originally appointed in 2006 to
complete the unexpired 3 year term of the late John
O’Neill, Dwyer’s new term in office will run from
2008 through 2010. Mr. Dwyer currently serves as
President of the Board of Park Commissioners.
Mr. Dwyer is employed as U.S. Bank’s Commercial Sales Manager for
Community Banking based in Hamilton. Additionally, he is involved
with a number of non-profit endeavors, including serving on the boards of
Mother Teresa Catholic Elementary School, the Butler County Chamber
Caucus and Pacific Coast Banking School.
Oak Tree Communications, EDOC Marketing Featured as SBA
Business Successes
Oak Tree Communications, LLC of West Chester
and EDOC Marketing of Fairfield are featured on
the national Small Business Administration’s Web
site as small business success stories in Cincinnati.
Both are West Chester Chamber Alliance members.
Melinda Zemper, Oak Tree Communications,
LLC, and Jim Mullaney, EDOC Marketing, were
named 2007 John J. Frank Clients of the Year
for the Cincinnati SCORE
#34 Chapter. West Chester Melinda Zemper
Chamber Alliance SCORE
counselor Bob Wiwi is credited for his generosity
and expertise in mentoring Melinda Zemper as
she formed Oak Tree Communications, LLC, a
publicity and public relations firm.
Jim Mullaney
For more information, visit the SBA link at www.
oaktreecommunications.com. Click “Press,” then
the Small Business Administration photo link.
www.westchesterchamberalliance.com

The Voice • March 2008 7
Local Companies Ross Group Inc. and TDH Marketing
Form Strategic Alliance
Dayton-based companies Ross Group Inc. and TDH Marketing, Inc. are
pleased to announce a strategic alliance to jointly pursue and collaborate
on client projects leveraging the combined services and capabilities of
both organizations.
The goal of the alliance is to simultaneously deliver the strategic business
development and creative web development capabilities of TDH
Marketing with the comprehensive technical web application consulting,
design and development and database management expertise of Ross
Group. Having successfully collaborated on a number of clients’ projects
so far, this strategic alliance formalizes the growing collaboration
between the two firms.
“The alliance between TDH Marketing and Ross Group is aimed at a
targeted set of customers who have more comprehensive needs than
either company can provide on our own. Through the collaboration, the
firms will be able to offer clients a broader portfolio of services, a more
diverse and specialized skill set and stronger value proposition that will
enhance the growth of both our businesses, as well as our clients, ” said
Tim Hull, President & CEO of TDH Marketing.
“By working together with TDH Marketing, we are able to offer clients
the creative web development and marketing skills many of our customers
require, while TDH, in turn extends their technical services and skills
with Ross Group’s in depth database, application development and
RossAssured managed services capabilities,” said Mark Ross, President
& CEO of Ross Group.
New Position
Director of Finance/Accounting
We are pleased to announce a new position at the West Chester
Chamber Alliance – Director of Accounting/Finance. This
position focuses on the day-to-day business operations of
our award winning Chamber; accounts receivable, accounts
payable, cash flow management, budget preparation, tax
preparation, benefit administration and preparation of financial
reports. Quick Books experience is a plus. This individual
must be detailed oriented and a team player with a strong
emphasis on customer service. Please view our web site -
www.westchesterchamberalliance.com for more details.
www.kemba.com
513.762.5070
Checking
Savings
Loans
Mortgages
and so much more!
Record Year for
Economic
Development
in Butler County
More than $2.4 billion in new investment was made in Butler County
during the last four years with over $850 million occurring in 2007 alone.
That is more than $200 million higher than the previous record of $651
million invested in 2005. During 2007, 3,221 new jobs were created
in Butler County while 2,912 existing jobs with local employers were
retained. Although many experts are expecting a recession in 2008, 2007
was a record year for economic development in our County and 2008 is
shaping up to start out very strong as well.
Jobs Jobs New
Year Created Retained Investment
2007 3,221 2,912 $856,303,220
2006 3,116 1,431 $559,103,344
2005 3,144 1,322 $651,762,890
2004 3,115 6,123 $365,122,309
Total 12,596 11,788 $2,432,291,763
What really sets Butler County apart from the rest of Ohio and much of
the U.S. is that of the more than $850 million in new investment made
in the County during 2007, $547,300,000 or 64% of that investment was
made in manufacturing projects. While U.S. employment has increased
by over 5% since the end of the last recession in November 2001, during
the same period Ohio lost 136,000 or 13.2% of its manufacturing jobs.
In 2007, business investment in Butler County by industry was made as
follows:
Percent
Industry Investment of Total
Manufacturing $547,303,220 63.9
Office $108,500,000 12.7
BioMed/Healthcare $78,200,000 9.1
Logistics/Warehousing $67,500,000 7.9
Hotels $25,000,000 2.9
Other $29,800,000 3.5
Total $856,303,220 100.0
Amylin Pharmaceuticals and BAE Systems announced major expansion
projects in 2007; Amylin will invest $400 million and create 500 new
jobs to expand its existing manufacturing plant while BAE will spend $75
million and create 400 new jobs to increase its manufacturing capacity.
Now that construction of the new Liberty Interchange and other
improvements in the immediate vicinity are underway, our future is even
brighter as Butler County continues to grow and prosper.
8763 Union Centre Blvd.
...connecting people and possibilities.

8 The Voice • March 2008
What’s New in Liberty
Preserving the Past,
Planning the Future
www.liberty-township.com
Global Sign Company held an official ribbon cutting last month to
announce the official opening of their complete sign solutions company
in the Wyandot Business Park. Global Sign Co. handles everything from
design to manufacturing to installation. Their products include banners,
monument signs, trade show graphics, vehicle graphics/wraps and more.
The Little Gym held a public grand opening and ribbon cutting last
month to celebrate their opening in the Liberty Commons Shopping
Center. The Little Gym is an interactive child development center offering
gymnastics and tumbling classes for children 4 months to 13 years.
—
Liberty Township to Develop Parks and Recreation Master Plan
In December, Liberty Township began work on a Township Parks and
Recreation Master Plan with the help of Brandstetter Carroll, a firm with
extensive experience in parks planning throughout the tri-state over the
last 16 years. The production of a Parks and Recreation Master Plan is
a major directive coming out of the Township Comprehensive Land Use
Plan, adopted in October 2006. With the growth that Liberty Township has
been experiencing, preserving areas for parks and recreation has become
vital to maintaining a quality of life in the community. Another goal of
this plan will be positioning the Township to provide a wider variety
and better quality of recreation opportunities for the growing populace.
Input for the plan will be gathered in three ways:
• One-on-one interviews with representatives of local organizations
and stakeholder groups involved in providing recreation opportunities
to the Township.
• Public workshops will be held to gather ideas from residents.
• A mail and phone survey will be conducted to ensure input has been
gathered from a range of age groups and that all geographic areas
of the Township have been represented. Two thousand surveys will
be mailed to resident households in the spring. We encourage all
Liberty Township residents to take the time to respond.
Public input in the planning process is of paramount importance so that
the end product will truly be responsive to the needs and desires of the
community. The Parks and Recreation Master Plan will take approximately
nine months to complete and will guide recreation development in
Liberty Township for the next two decades. For more information, call
the Liberty Township Administrative Office at 513.759.7500.
THE NEW RETIREMENT
LANDSCAPE
TAKING CARE OF BUSINESS – HAVE YOU DONE YOUR
SHARE LATELY?
As in the Bachman-Turner Overdrive song, “taking care of business
every day; taking care of business every way,” was the recurring
theme to all who attended the West Chester Chamber Alliance January
Breakfast Briefing to learn more about their requirements as employers
for employee retirement obligations.
Rick Shively, Investment Advisor for Jefferson Pilot Securities
Corporation, sponsored the recent Breakfast Briefing. Rick presented
his program, “Taking Care of Employees and Employers in a Business
Retirement.”
Bernie Wesselman presented his piece of the puzzle as the third party
administrator for Burke & Schindler who works with Jefferson Pilot
Securities to ensure they are working accurately and responsibly
within the government guidelines and regulations. Besides Burke &
Schindler’s fiduciary responsibility, Rick explained that his fiduciary
responsibility is to manage an employer’s plans, and the employer’s
fiduciary responsibility is to manage their employee’s plans.
Rick stated, “It takes a team to take care of the business of retirement
and 401K plans for employees.” He went on to explain that in 2006, the
retirement landscape changed. As of 2006, greater than fifty percent of
401Ks are out of compliance. Traditional pensions are declining, and by
2041, social security is a “bust” - meaning it may not go away, but it will
look a lot different than it does today.
Judd Depew, Regional Vice President of Retirement Plan Services at
John Hancock Financial Services, shared the stage with Rick to present
the fact that government realized social security is going to change;
hence, they chose to improve 401K plans to help leverage what could
happen with social security. “Furthermore,” he went on, “the old default
of three to four percent per year over 30 years is no longer sufficient
enough to target for your employees.” Depew explained that if there is
no advantage to the employee, the employee may come back to you in 20
to 30 years and blame you for not taking care of their retirement and for
not growing their retirement savings in excess of a three to four percent
default.
Review your retirement plans and ask yourself the following: Do you
have a plan? Do you need a Safe Harbor Plan, profit sharing, or a simple
IRA? Is the plan portable? Taking care of business takes on a whole new
meaning if you ignore the changing landscape of retirement plans. Don’t
become personally liable for an unfit retirement program.
By Chris Waugh
the WINE C.A.R.T.
513.860.9463
www.winecartoh.com
www.westchesterchamberalliance.com

The Voice • March 2008 9
Spotlight On:
Prestige Unlimited Services, John Browne
It is not every day that you hear of such an
inspirational story as that of John Browne
and his company, Prestige Unlimited
Services. One wouldn’t normally consider
the creation of a cleaning company to be
particularly remarkable, but John’s story
will surely change your mind, as it did
mine.
John Browne was born and raised in
Cincinnati and spent the first ten years of
his career in the Navy where he got his
first experiences in general and ventilation
cleaning on the ships. After the Navy, John
worked for AK Steel where he cleaned and
maintained a variety of materials.
John always dreamed of owning his own company; so when
he was diagnosed with cancer in his early-thirties, and was on
sick leave from AK Steel, he became an avid researcher on all
aspects of starting a business. When John became stronger after
an operation and extensive chemotherapy, he went back to work
for AK Steel; it was at this time that AK Steel workers went on
strike. Finding himself home once again, John continued his
research and put his company down on paper. When AK Steel
called him back to work, John had to choose between working
for a Fortune 500 company and following his dream. The dream
won!
Prestige Unlimited Services offers all aspects of cleaning (both residential
John Browne,
Prestige Unlimited
Services
and commercial) including carpet and
upholstery, windows, ventilation systems,
chimneys, emergency water removal/
restoration, janitorial services and residential
home cleaning. Prestige Unlimited Services
is unique in that John is well educated on
all aspects of the cleaning business; he is
a certified water restorer, a certified carpet
cleaner and a master chimney sweep. The
company was started three years ago in
Springdale, but when the company grew,
along with his family, John decided to move
to West Chester, where his wife was born
and raised. He found West Chester to be
ideal because of its strategic location and
access to area highways.
John’s optimism and attitude are truly inspirational. At 38 years
old, he is now in remission; as John puts it, “The doc keeps
smiling at me, so I know I’m good!” In true Ohio spirit, after
his last operation, John was present two days later to referee a
football game; after I expressed my astonishment, John noted,
“I love football too much. I thought to myself, ‘I’m not going
to let cancer stop me!’” John has seen the positive side of this
terrible disease, because if it wasn’t for cancer, owning his own
business would have remained a dream, and not the
reality it is today.
By Ali Fischetti
Marketing Coordinator
West Chester Chamber Alliance
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...connecting people and possibilities.

10 The Voice •
“Stop Selling!!! Start Wooing”
With the unpredictability of Cincinnati
weather, the West Chester Chamber Alliance
luncheon was rescheduled to Tuesday,
February 19 due to snow and ice. The weather
was brisk but the energy of Vietnam War and
27-year 3M sales veteran, Leroy Reshard
of First Financial Bank, warmed a packed
house in attendance at Wetherington Golf and
Country Club. Emceed by Robert Hernandez
of Offcierge, this month’s luncheon was
sponsored by The Pulse-Journal.
If anyone has ever had the pleasure of meeting or visiting with Leroy, they
know his positive energy and warm heart are his personality trademarks.
Leroy opened with sharing some personal experiences as an account
executive at 3M Companies. “Boy, I was so excited to get out there and
sell and tell people about 3M products. I brought my bag of products
and couldn’t wait to tell them about the things I had for them to buy.” It
wasn’t until a friend and mentor of Leroy, Tom Roach (another account
executive of 3M) told Leroy to slow down, stop talking and start listening
that Leroy’s career began to take off. “Stop selling, start wooing. To woo
begins with building trust. You’ve got to spend time learning about your
customers which requires more listening and less talking.”
Leroy distributed a presentation handout that
detailed the sales process in 3 different levels of
client communication. “Most sales people start in
the 2 nd level of his 3 level sales process pyramid
(referring to his handout). The 2 nd level Giving
Information takes up 20% of the sales process
but should never precede the 1 st step of Getting
Information.” In the Getting Information stage,
he reminded us that 40% of communications
should be concentrated on learning about the
person. “People buy from people first, the
company second and the product last. We need
to spend time understanding our customer’s feelings (emotions), their
background (who they are and where they’ve been), and how our product
or service will help them.” The other 30% of communications during
the initial part of the sales process should be focused on uncovering and
defining the customer’s pain. He reminded us that our product must
help address or take care of the customer’s pain in order to gain the
lasting relationship that leads to wooing and not selling. “We should
focus most (70%) of our time gathering information and only 30% of our
time on providing solutions and getting a commitment.” Yet most sales
professionals inadvertently spend 70% of the time giving information
and forcing commitments and very little time understanding and learning
about our customers.
Butler County Job Fair
Butler County Job Fair
ATTENTION EMPLOYERS: It’s BIG…It’s BUSY…It’s the BEST…
This year the annual Job Fair
HAS A NEW LOCATION!
Participate in Butler County’s Premier Hiring Event
The Butler County Job Fair
Tuesday, April 8 th
10:00am – 2:00pm
RECEPTIONS
Banquet & Convention Center
5975 Boymel Drive, Fairfield, Ohio
Luncheon speaker
Leroy Reshard,
First Financial Bank
Luncheon emcee
Robert Hernandez,
Offcierge
Don’t miss the opportunity to connect with hundreds of job seekers – all in one
place, all in one day. Join dozens of area employers to recruit, interview and hire
qualified candidates. Reduce your time, effort and recruiting costs. Space is
limited so register today.
Visit www.butlercountyjobfair.org - or call 513.785.5345 for more information.
Staff from Cox Ohio Publishing and The Pulse-Journal are pictured left to right:
Linda Schneider, Kira Lisa Warren, Mike Burcham, Eric Schwartzberg, Sarah
Cunningham, Kathy Lane, Matt Cunningham, Susan Medure-Cantrell.
Jag’s Steak & Seafood:
Barbara Fisher, West
Chester Chamber
Alliance Ambassador;
Michelle Brown, Jag’s
Steak & Seafood; Laura
Schmidt, Jag’s Steak &
Seafood; Kelly Lowrey,
Jag’s Steak & Seafood.
Ideal Fitness: Doug Crum, Fish
Window Cleaning and Lance
Clayton, Ideal Fitness.
In closing, Leroy emphasized that wooing customers requires trust,
win-win solutions and staying committed to the sales process. “Sales
commitments will come naturally if we first build trust, learn about our
customers (while uncovering their pain), offer why our product and
service will address their pain and make our customers feel good about
their buying decision.” He spoke of the importance of improving our
ability to listen with discipline (CARE: Concentrate, Acknowledge,
Replay and Empathize). “Concentrate on what the customer is saying
and not what you’re going to say next. Acknowledge with short phrases
to remind the customer that you are hearing and understanding what
the customer is saying. Replay and remind yourself and the customer
what they’ve already shared. And finally, empathize and put yourself in
the position of the customer to really feel what they feel, emotionally.”
It was a wonderful opportunity for West Chester Chamber Alliance
luncheon attendees to learn some of the secrets to Leroy’s successful
career in sales.
By Steven D. Nguyen
The Hackman Financial Group, Inc.
513.891.5300
snguyen@hackmanfinancial.com
www.westchesterchamberalliance.com

March 2008
This Month’s Luncheon
Tuesday, March 11 th
Wetherington Golf and Country Club
11
Ann Mincey
Join us for our Monthly Member Luncheon with
guest speaker Ann Mincey, Vice President Global
Communications REDKEN 5 TH Avenue NYC.
Our emcee will be Amy Waldbillig, Butler
Technology and Career Development Schools.
Preferred Providers
Listed Alphabetically
Next Month’s Luncheon
Next Month’s Luncheon
Tuesday, April 8 th
Wetherington Golf and Country Club
Join us for our Monthly Member Luncheon
with guest speaker Dr. Doug Linz, Medical
Director, TriHealth Corporate Health who
will speak on “The Executive Athlete.” Dr.
Linz has been working with employers in the
greater Cincinnati area to provide solutions
for their employees’ and organizations’ health
issues for over 20 years.
Our emcee will be Dean Miuccio,
Dean Miuccio Productions LLC.
Dr. Doug Linz
Tom Farrell, farrell@altcomp.com
Computer technology
Matt Tontrup, matthew.tontrup@cinbell.com
Cell phone and long-distance
West Chester
Chamber Alliance
Technology Partner
‣ Internet Security
‣ Anti-Virus Software
‣ E-mail Content Control
‣ Desktop Solutions
‣ Network Administration
7908 Cin-Day Road, Suite W • West Chester, Ohio 45069
513-755-1957, FAX 513-755-1958
http://www.altcomp.com
HOW TO RSVP FOR A MEMBER LUNCHEON
Luncheons are held the second Tuesday of each month
from 11:30am-1:30pm
Cost:
$25 - for members and employees of member organizations who
RSVP by the Friday before each Luncheon
$30 - for members who RSVP after Friday at 5:00 pm
$40 - for non-members
Pay by check, Mastercard, VISA or Discover and avoid the
registration line. Special dietary needs will gladly be taken care
of by letting us know when you RSVP for the luncheon.
Next Luncheon:
Tuesday, March 11th at Wetherington Golf & Country Club
RSVP by Friday, March 7, 5:00 p.m.
Cancel by Monday, March 10, before noon.
Phone: 777.3600
Kevin Schlotman, kevin@cai-insurance.com
Workers compensation
Heather Frazier, 888. 294.1187 ext. 7363
Office supplies
Kevin Schlotman, kevin@cai-insurance.com
Ronda Halcomb, rhalcomb@cinci.rr.com
Group health care
For additional information on the
West Chester Chamber Alliance
Preferred Providers,
please contact them directly or
visit www.westchesterchamberalliance.com.
...connecting people and possibilities.

12 The Voice • March 2008
One Great Community:
Four Community Leadership Programs to Serve It!
The West Chester Chamber Alliance connects people and possibilities in
West Chester and Liberty Townships and the I-75 Growth Corridor. We
also connect leaders to each other, to our community and to leadership
development opportunities in four different programs. Perhaps one of our
leadership programs would be of benefit to you or someone on your staff.
Three of our programs are taking applications over the next few months.
and of the mutual understanding and cooperation needed among them for
our community to grow and thrive. Leadership and communication skills
building initiatives are also a part of each session.
Starting its 10th year, SEBC Leadership 21 has opened and maintained a
constructive dialogue among all parties charged with making Liberty and
West Chester Townships even better places to live and work. The program
also builds upon long lasting business relationships gained by participation
with the entire class.
Applications will be available at the West Chester Chamber Alliance offices
starting April 15 th . For more information, contact Kerry Murray at 777.3600
or kerrymurray@westchesterchamberalliance.com.
SEBC Leadership 21…Leadership for the 21st Century
• Designed for current leaders who live and/or work in the region
• Application process runs April through May 2008
• Program class year: September 2007 through May 2009
• Tuition is $995; a limited number of scholarships are available
• Presenting program sponsor is AK Steel
SEBC Leadership 21 is designed to improve the quality, quantity and
effectiveness of leadership in Southeastern Butler County by exposing current
and future leaders to a broad cross-section of the community; creating an
awareness of the current challenges, future demands and available resources;
and building a commitment to work collaboratively to prepare the community
for the future.
For each program session, 35-40 community leaders are selected, through
an application process, to participate in a program of community education
and leadership training. SEBC Leadership 21 calls upon business owners
and managers, government and school leaders and citizen volunteers to study
various aspects of our community in-depth in order to be more effective in
their careers and through their volunteer positions.
During an opening retreat and ten sessions (seven full day and three half
day) throughout the program year, class members explore issues such as
education, history, government, criminal justice, communications and
economic development, to name a few. During each session the class explores
a segment of the community in-depth; visiting key locations such as the
county jail, the local police department, schools, food pantries, as well as
area other businesses, to get a clearer picture of the community in which they
live and conduct business.
At every session, the class becomes more fully acquainted with the key issues
facing our region, and gains a grasp of the interdependence of each sector
West Chester Chamber Alliance
Email Updates
will ensure you are IN THE KNOW!
Leading Edge…Preparing Young Professionals To Lead
• Designed for young professionals in the first decade of their career,
who live and/or work in the region
• Application process runs March through April 2008
• Program class year: June 2008 through January 2009
• Tuition is $695; a limited number of scholarships are available
• Presenting program sponsor is Mercy Hospital Fairfield
Leading Edge is designed to instill a heightened sense of community in young
professionals engaged in careers within West Chester and Liberty region
through participation in a community leadership program that combines skills
based learning, career enhancement opportunities along with networking and
social events. It is designed to help young professionals feel more connected
to our community and to develop leadership skills, self-confidence and
maturity.
For each program session, 25 - 30 young professionals are selected, through
an application process, to participate in this program of community education,
career training and leadership development. Sessions include hands-on
experiential and participatory learning taught and facilitated by published
authors, national speakers and other leaders in their fields. Over the course of
the program class members will meet and interact with key current community
leaders, volunteers and elected officials.
Over eight months, starting with an opening two-day retreat, followed by a
mix of full day and half day sessions, class members are given the opportunity
to build strong professional networks with the business community and to
develop a level of mutual trust and to respect varying backgrounds, cultures
and opinions while improving real world skills, exploring issues and making
key connections within their class and community.
Applications will be available at the West Chester Chamber Alliance offices
starting March 10 th . For more information, contact Kerry Murray at 777.3600
or kerrymurray@westchesterchamberalliance.com.
Are you receiving our bi-monthly email updates? Has your email
address changed? Interested in sponsoring an email update?
Make sure you are signed up to receive our email updates and
that your information is up-to-date. This will keep you in the know
about all that is happening at the West Chester Chamber Alliance!
Send your information to Ali Fischetti at
afischetti@westchesterchamberalliance.com
Impact 21…Youth Leadership for the 21 st Century
• Designed for residents (junior and sophomore high school students) of
West Chester and Liberty Townships who have demonstrated leadership
ability.
• Application process runs now through April 7 th , 2008
• Program class year: August 2008 through April 2009
• Tuition is $100; a limited number of scholarships are available.
www.westchesterchamberalliance.com

The Voice • March 2008 13
• Presenting program sponsor is Taco Bell
Impact 21 is a community-based leadership development program designed
to inspire and challenge current youth to become the future leaders of West
Chester and Liberty Townships through sessions that are highly interactive.
Through hands-on experience and participatory learning in an opening twoday
retreat and seven additional full day sessions, Impact 21 challenges youth
to take personal responsibility and to develop a strong identity as they gain
increased self-awareness. Impact 21 class members will meet and interact
with current community leaders, volunteers and elected officials.
Impact 21 provides opportunities for 20-25 students to build strong friendships
with a diverse group of individuals and develop mutual trust and respect for
varying backgrounds. It is designed to help youth develop character and gain
new skills, self-confidence and maturity. Youth in Impact 21 find their own
leadership style while studying the qualities and attributes that great leaders
possess.
Expanding knowledge of their community, youth will learn about a wide
range of social, civic, historical and economic oriented topics designed to
inspire them to a greater understanding of the impact they and their actions
can have on each other, the community, and the overall environment.
Impact 21 is open to residents (public, private and home-schooled students)
of West Chester and Liberty Townships who are junior and sophomore high
school students as of fall 2008. Applicants must have a GPA of 2.5 or above
and references from two teachers/adult mentors and one additional person
from the community. Impact 21 is an excused absence from school.
Applications are currently available at the West Chester Chamber Alliance
offices. For more information, contact Kerry Murray at 777.3600 or kerrym
urray@westchesterchamberalliance.com.
Executive Edge
• Designed for executive and senior level managers and their partners/
spouses who are new to our community
• Application process and dates of the next class will be announced soon.
• Tuition is $900 for executives; $550 for partners/spouses.
Executive Edge is a six-session leadership program designed for senior level
managers and their partners/spouses who are interested in being acclimated
to the West Chester and Liberty Township area. This program assists those
executives by introducing them to community culture, key decision makers,
elected officials and VIP’s. Each session includes networking opportunities,
education, excellent speakers, panels, tours, as well as dinner and all program
materials.
Child care is available by request at no additional cost, courtesy of Impact 21.
Applications are currently available at the West Chester Chamber Alliance
offices. Limited space available. For more information, contact Kathy Rambo
at 777.3600 or ktrambo@westchesterchamberalliance.com.
Lakotafest is coming! The second annual community event will
be Saturday, April 5 at Lakota West High School beginning with
a community parade and continuing with activities in the school
throughout the day.
Last year, an estimated 10,000 people came to Lakotafest, where
they saw award-winning student art, heard outstanding musical
performances, saw examples of classroom activities, and had a day
of fun.
Lakotafest is the Lakota Local School District’s biggest public event.
The intent is to showcase our students’ talents and successes and
to give our community a look at the kind of work our students do
each day. It’s all done in a fun, festival atmosphere with games for
children, athletic activities, and even a quiet coffeehouse setting with
instrumental ensemble music.
One of Lakota’s long-term strategic goals is to increase community
engagement, the two-way relationship between the schools and
residents that benefits students and makes the community stronger. A
number of residents have become involved in helping students, from
volunteering in the classroom to serving on planning committees
that are mapping out the district’s future. In turn, students and staff
are involved in a wide variety of community organizations and
activities.
For those who don’t have a relationship with the schools or with
students, events like Lakotafest are ideal. If you don’t have children
in Lakota schools, or aren’t sure how your financial support of the
schools is helping students, I invite you to join us at Lakotafest on
April 5.
Lakota schools belong to the community and serve the community.
Every resident is invested in the success of 18,000 students, and every
staff member is committed to providing an outstanding education that
helps students succeed and makes the community stronger. I hope
that you will join us at Lakotafest in a celebration of the students who
are successful and the community that makes it possible.
Mike Taylor
Superintendent of Lakota Schools
mike.taylor@lakotaonline.com
513.874.5505
www.pnesbitt.com
PATRICK NESBITT
A TTORNEY
Legal Counsel for
Small Business Since 1981
513.755.2600
fax 513.874.5205
8050 Beckett Center Drive • Suite 113 • West Chester • Ohio • 45069
pnesbitt@one.net
...connecting people and possibilities.

14 The Voice • March 2008
Ribbon Cuttings &
Ground Breakings
Sweet Art of Mine
7334 Tylers Corner Drive, Suite 300, West Chester, OH 45069
513-777-0052
Kris and Tom Flora (center) are shown here with West Chester Chamber Alliance
Ambassadors as they celebrate the opening of their West Chester art gallery.
They feature local artists and well known painters and sculptors. Trendy gifts and
jewelry are also available.
The Little Gym
7318 Yankee Road, Liberty Township, OH 45011
Kevin and Page Helmick cut the ribbon as Chase Aston displays the certificate
that commemorates the opening of The Little Gym. Especially for children, The
Little Gym® provides the foundation for non-competitive motor skill development
programs, such as gymnastics, sports skills and karate, all taught in a fun, safe
and nurturing environment.
Profiles in Design
6214 Muhlhauser Rd
West Chester, OH 45069
“If you can dream it, we can build it!” is the tag that Joe Pfaltzgraff
and Gary Stacy (center) adopted when they started their company in
1987. They are pictured here with Michelle Stacy, cutting the ribbon
of their West Chester location as the West Chester Chamber Alliance
Ambassadors cheer them on.
Ambassador of the Quarter
Sherri Gordon
Packaging Systems Design, Inc.
Global Sign Company
7568 Wyandot #3, Liberty Township, OH 45044
Global Sign Company can help create a lasting impression by sharing their
expertise in design, production, and installation of all types of custom signs.
John and Pam Thompson (center) specialize in distinctive, quality signs. Liberty
Township Trustee David Kern (6 th from the left) join the Ambassadors at the ribbon
cutting celebration.
Kenni Blache, West Chester Chamber Alliance; Sherri
Gordon, Packaging Systems Design, Inc.; Suzanne
Weisbrod, North Side Bank & Trust Company are captured
here celebrating Sherri’s recognition as Ambassador of the
fourth quarter.
www.westchesterchamberalliance.com

The Voice • March 2008 15
s m a l l b u s i n e s s c o n c e r n s
A Career Advantage:
Effective Interview Answers
“Look for ways to be an active force and design a life of substance.”
~ Les Brown
If You Could Invest One Day
and ADVANCE the Rest of
Your Life, Would You?
OstermanCron and the SEBC Leadership 21 Alumni Association
are proud to be the local sponsors for this year’s Maximum Impact
Leadership Development Simulcast on Friday, April 18th, hosted and
headlined by leadership guru, John Maxwell.
In today’s market, success in marketplace leadership is measured by
expenditures, net profit and exponential growth. But can we truly evaluate
our influence with the same measurements?
• How do I really know if I am progressing as a leader?
• What do I do when my paycheck isn't motivating me as much as it
used to?
• How do I truly impact the lives of those who work for me?
Find the answer for yourself on Friday, April 18 th when the 2008 Maximum
Impact Simulcast provides you, the business professional, with a day to
ADVANCE your leadership.
Renowned authors, businessmen and leadership experts will provide you
with a wealth of information designed to help you grow your influence.
Join 80,000 leaders across North America as you learn to ADVANCE at
work, ADVANCE in life and ADVANCE yourself. Information can be
found at www.maximumimpact.com/mis/speakers.asp.
Featured leadership speakers for this year’s Maximum Impact
include: John Maxwell, Patrick Lencioni, Bill Taylor, Andy Stanley,
Dan Cathy, Dick Vitale, Andy Andrews, Kevin Carroll, Valorie
Burton and Spencer Tillman
ADVANCE will be held on Friday, April 18th from 8:30am to 4:30 pm at
Bethany United Methodist Church at 6388 Cincinnati-Dayton Road in
Liberty Township. Lunch and refreshments will be provided. Group
rates and corporate sponsorships are available.
Contact: Joel Osterman, OstermanCron, Inc.
513.771.3377 or joel@ostermancron.com
Interviewing is a critical step in a job search yet, for many, is a dreaded
process. Employers expect candidates to explain clearly, with specific
examples, why their experience and skills make the candidate the right
“fit” for the position. Using behavioral questions, employers base their
evaluation on past performance as an effective indicator of future
behavior.
Some simple steps can prepare you for interview success:
• Research….Research….Research
One significant evaluation factor used by employers, as reported by
320 business organizations surveyed by The Northwestern Lindquist-
Endicott Report by Victor R. Lindquist (published and copyrighted by
The Placement Center, Northwestern University, Evanston, Illinois), is
lack of knowledge about the industry/position/organization. Do you
have a thorough understanding of the responsibilities of the position
and culture of the organization, its products and services? Use reliable
sources to find and use this information to your career advantage.
• Identify and link your accomplishments specifically to the
position
Use the acronym CAR: Challenge…Action…Result to prepare your
stories. If a skill in analysis, judgment and creativity is the focus of a
management trainee position, paint a picture of how using these skills
resulted in a significant business outcome. Show how these experiences
will help you contribute to the position. Avoid rambling, keep your
stories honest, enthusiastic and results oriented.
• Understand employer concerns behind interview questions
Hiring the right person is an expensive decision. Your ability to excel
and commitment to the position is critical. What kind of learner are you?
Given the rapidly changing work environment where responsibilities
are added or taken away at a moment’s notice, it is important for an
employer to assess your ability to adapt to changing responsibilities.
Make a list of your soft skills and include these descriptions in your
conversation.
• Commit to giving your best effort
A big interview turn-off is showing a lack of genuine interest in
building a relationship with an interviewer. Share your best effort
with an employer by actively listening to their questions, asking for
clarification, using your energy to link your contributions to the position
and being respectful of the time invested by you and the employer in
having this conversation.
Prepare and go forth with confidence!
2337 Victory Parkway • Cincinnati, OH 45206 • www.roc-cpa.com
513-241-4507 • 513-241-5637 Fax
For more information call Mike Combs or Greg Ossege.
By Sunitha Narayanan
Principal, Career Advantage Ltd.
513.755.0634
a.narayanan@fuse.net
...connecting people and possibilities.

16 The Voice • March 2008
2008 is the time to
Advertise Your Company
in the
West Chester Chamber Alliance
WELCOME CENTER
This advertising vehicle is located in the lobby of the Chamber
offices and can successfully advertise your business to current
members, prospective members and new members!
Interested? Want more information?
Please call Alison Miuccio at 513.777.3600 or email
amiuccio@westchesterchamberalliance.com
New Members
Verizon / Cellular Sales
Huntington Learning Center
Brandon Parks
Dan Mathis
513-967-0970
513-860-4416
8179 Princeton-Glendale Rd, Ste H 8179-A Princeton-Glendale Road
Hamilton, OH 45011
Hamilton, OH 45011
Telephone - Wireless Sales & Service Education Services
Strategic Business Advisor Group
Gary Price
513-755-0788
8216 Princeton-Glendale Rd, #192
West Chester, OH 45069
Coaching
PcWorks LLC
Eric Medecke
513-895-7272
3501 Tylersville Rd, Ste C
Hamilton, OH 45011
Computer Sales & Service
CincyTech
Todd Wurzbacher
513-325-5473
30 West 3rd St., 6th Floor
Cincinnati, OH 45202
Financial Services & Investment
Advisors
Basket Beyond Beautiful
Amy Rothan
513-860-2661
8825 Eagle Creek Ct
West Chester, OH 45069
Retail - Specialty
The Welcome Center was designed, built and donated by
Countertops and Cabinetry By Design
513.770.5575
Melanie Williams, Inc.
Melanie Williams
513-870-9288
7332 Ridge Meadow Ct
West Chester, OH 45069
Marketing Research
Thank You!
ADP
Amy Nell
513-833-1251
500 W 7th Street
Cincinnati, OH 45203
Payroll Services
ActionCOACH
Melissa Howard
513-604-1760
403 The Alameda
Middletown, OH 45044
Coaching/Consulting
When you just can't wait til Friday ...
Why Not Wednesday
Happy Hour
at
March 7 – Armchair Program: Brazil
Marino Haensel shares the life and history of the South American Gauchos
(cowboys) as told by a real gaucho!
7pm West Chester Township Hall, 9113 Cincinnati-Dayton Road.
March 21 – Armchair Program: Vietnam “A Country Not at War”
Libby & John Toussant will be visiting southeast Asia to study the culture and
sites of the Vietnam War. They will share their experience with us. 7pm West
Chester Township Hall, 9113 Cincinnati-Dayton Road.
March 22 – West Chester Fire Department Easter Egg Hunt
at Keehner Park
6200 Muhlhauser Rd.
West Chester, Ohio
513.777.7177
www.meshrestaurant.com
at union centre
Every Wednesday
5-7 pm, mesh lounge
complimentary appetizers
reduced drink prices
live entertainment
mesh gift card drawing
sponsored by
April 5 – Lakota Local Schools 50th Anniversary Parade
Where Families Grow . . .
And
Businesses
Prosper!
9113 Cincinnati-Dayton Road • West Chester, Ohio • 45069
513-777-5900 • 513-779-9369 fax • www.westchesteroh.org
Trustees: George Lang, Catherine Stoker, Lee Wong
Clerk-Treasurer: Patricia Williams
Township Administrator: Judith C. Boyko
www.westchesterchamberalliance.com

The Voice • March 2008 17
Bakery Crafts
Dan Guttman
P.O. Box 37
West Chester, OH 45071
513-942-0862
Bonefish Grill
David Rankin
7706 Voice of America Centre
West Chester, OH 45069
513-755-2303
Butler County Auditor
Kay Rogers
130 High Street
Hamilton, OH 45011
513-887-3153
Butler County Board of
MR/DD
Tanya Coffey
155 Donald Drive
Fairfield, OH 45014
513-867-5962
Butler County Engineer
Greg Wilkens
1921 Fairgrove Ave
Hamilton, OH 45011
513-867-5744
Capital Concepts, Inc.
Linda Horn
9676 Dryfork Road
Harrison, OH 45030
513-367-1793
CCS Topsoil
Robert Wheeler
8734 Union Centre Blvd
West Chester, OH 45069
513-755-8296
Cincinnati Pool Management
Gary Toner
6232 A Center Park Dr
West Chester, OH 45069
513-777-1444
Daniel J. Kroger, OD
Dan Kroger
7322 Kingsgate Way
West Chester, OH 45069
513-777-3936
Digital & Analog Design
Lisa Russo
12125 Ellington Court
Cincinnati, OH 45249
513-247-2960
Divine Vending
John Bibby
P.O. Box 1786
West Chester, OH 45071
513-505-8280
Renewing Members
Elegant Estates, LLC Custom
Homes
Jeffrey L. Stawicki
8734 Union Centre Blvd
West Chester, OH 45069
513-860-4816
First Financial Bank
Leroy Reshard
9120 Union Centre Blvd
West Chester, OH 45069
513-603-3466
First Financial Bank, N.A.
Michele Stoffer
9120 Union Centre Boulevard
West Chester, OH 45069
513-603-4049
First Financial Bank-Beckett
Park
Ronald Helton
8211 Princeton-Glendale Road
Hamilton, OH 45011
513-867-4905
First Financial Bank-Kingsgate
Rhonda Bowling
7795 Tylersville Road
West Chester, OH 45069
513-867-4761
First Financial Bank-Liberty
Crossing
Mollie Marconi
7237 Cincinnati-Dayton Road
West Chester, OH 45069
513-867-4376
First Financial Bank-Union
Centre
Elizabeth Gulley
9120 Union Centre Boulevard
West Chester, OH 45069
513-603-4002
First Financial Insurance
Andy Murphy
300 High Street
Hamilton, OH 45011
513-867-4362
Flagel, Huber, Flagel & Co
Robert Hesch
9135 Governors Way
Cincinnati, OH 45249
513-774-0300
Holiday Inn Express
Jack Sulfsted
8567 Cincinnati-Dayton Road
West Chester, OH 45069
513-755-3900
HR Partners International,
Inc.
Darlene R. Mack
8062 Hickory Hill Ln, Ste 200
Cincinnati, OH 45241
513-779-7296
Jefferson Pilot Securities
Corp
Rick Shively
8563 Mason Montgomery Rd
Mason, OH 45040
513-229-6196
Kaleidoscope
Matt Kornau
205 W 4th St, Ste 900
Cincinnati, OH 45202
513-766-1056
Katizac, LLC
Steve Shorten
7723 Tylers Place, #269
West Chester, OH 45069
513-293-1423
Life Success Seminars, Inc.
Michael Monahan
P.O. Box 1369
West Chester, OH 45071
513-874-0555
Miller Brewing Company
Denise Quinn
2525 Wayne Madison Road
Trenton, OH 45067
513-844-4601
Miller-Valentine Group
Chris Duval
P.O. Box 744
Dayton, OH 45401
937-297-9369
One Way Farm
Barbara Condo
P.O. Box 18637
Fairfield, OH 45018
513-829-3276
Pole/Zero Corporation
Randy Laubach
5530 Union Centre Dr
West Chester, OH 45069
513-870-9060
Pulse Journal
Sarah Buehrle
7378 Liberty One Dr
Liberty Township, OH 45044
513-755-5060
Quatkemeyer Jr. Associates
Agency, Inc.
Robert Quatkemeyer, Jr.
7817 Manor Drive
West Chester, OH 45069
513-777-4430
Sugar Creek Packing Co
Brian Milburn
4585 Muhlhauser Rd
Hamilton, OH 45011
513-874-4422
Tangi Marketing Inc.
Mary Lynn Tangi
9830 Regatta Dr., Suite 103
Cincinnati, OH 45252
513-741-4842
Thank You!
TDH Marketing &
Communications
Kim Eros
8153 Garnet Drive
Dayton, OH 45458
937-438-3434
The Preserve @ Beckett Ridge
Sandy Nash
2515 Fox Sedge Way
West Chester, OH 45069
513-942-2105
The Skillman Corporation
Greg Girard
5900 West Chester Rd, Ste F
West Chester, OH 45069
513-942-2322
The Wine Cart
Chris Waugh
6206 Muhlhauser Rd
West Chester, OH 45069
513-860-9463
Thompson Hine LLP
Deborah Brenneman
312 Walnut St, Ste 1400
Cincinnati, OH 45202
513-352-6638
Xavier University-Williams
College of Business
Ken Honchell
3800 Victory Parkway
Cincinnati, OH 45207
513-745-3525
Business Improvement &
Development Series
for Chamber Members
The West Chester Chamber Alliance is offering a series of seminars
to enhance various aspects of your business. The second in our
series will focus on networking and will be presented by Bob
Rosselot, Strategic Advantage Training, LLC.
These seminars are another benefit of your Chamber membership.
Networking for Results
Tuesday, March 25 th
3-4pm
SEBC Workforce Academy, lower level of the
West Chester Chamber Alliance.
RSVP to Marge Wimmer at 513.777.3600
or mwimmer@westchesterchamberalliance.com.
...connecting people and possibilities.

18 The Voice • March 2008
West Chester Chamber Alliance Voice
Chamber Voice is published monthly by the West Chester Chamber Alliance,
7617 Voice of America Centre Drive, West Chester, Ohio 45069.
Telephone: 513.777.3600, Toll Free: 877.WCHESTER, Fax: 513.777.0188
www.westchesterchamberalliance.com.
Subscriptions are included in the annual dues of each Chamber membership.
Publisher ................................................................................... Joe Hinson
Editor ................................................................................. Alison Miuccio
Photography ...................................................Kenni Blaché, Mike Murray
Contributing Writers ......................................Steve Nguyen, Chris Waugh
Sunitha Narayanan, Alison Miuccio, Ali Fischetti
Designer ............................................................. Bethart Printing Solutions
Postmaster/Address Changes
Send address changes to West Chester Chamber Alliance, 7617 Voice of America
Centre Drive, West Chester, Ohio 45069. Attention: West Chester Chamber
Alliance or e-mail: amiuccio@westchesterchamberalliance.com.
Advertising
Chamber members can advertise in the Chamber Voice and reach more than
850 leaders in the southeastern Butler County business community.
For costs and specifics, call Alison Stuart Miuccio, 777.3600
or e-mail amiuccio@westchesterchamberalliance.com.
Subscriptions
Chamber Voice is mailed to Chamber members as a benefit of membership.
Additional subscriptions are available to Chamber members at $50 per year.
Non-member subscriptions are $75 per year. For information, call 777.3600.
Submissions
Articles, advertisements and inserts for the Chamber Voice must be received at the
Chamber office by the 15th of each month to be included in the upcoming
edition. No article in this news magazine may be reprinted without the
permission of the West Chester Chamber Alliance.
www.westchesterchamberalliance.com

The Voice • March 2008 19
West Chester Chamber Alliance and Community Calendar
SUNDAY
MONDAY
Liberty Twp
WCCA
BC Board of
2 3 4 5 6 7 8
Trustees, 7:00 p.m.,
Business Action Commissioners Jag’s
BC Board of
WCCA Members
BC Board of
WC Chamber
9 10 Monthly Luncheon11 mesh 12 13 14 15
Commissioners
Commissioners Alliance
BC BC Board of
16 17 18 mesh 19 20 21 22
Commissioners
Board of
Commissioners Jag’s
BC Board of
WCCA
WC Chamber
23 24 25 26 27 28 29
Networking
WCCA
Commissioners
Alliance
Breakfast
Jag’s
BC Board of
30 31
Commissioners
TUESDAY
MARCH 2008
Liberty Twp Admin Bldg
9:30 a.m., 315 High St.,
Hamilton
Lakota Board
of Education,
7:00 p.m., Lakota Central
Office
9:30 a.m., 315 High St.,
Hamilton
Lakota Board
of Education,
7:00 p.m., Lakota Central
Office
Liberty Twp Trustees,
7:00 p.m., Liberty Twp
Admin Bldg
9:30 a.m., 315 High St.,
Hamilton
9:30 a.m., 315 High St.,
Hamilton
11:30 a.m., Wetherington
Golf & Country Club
West Chester Township
Trustees
7:00 p.m., Township Hall
Power Hour, 12:00 p.m.,
WC Chamber Alliance
offices, SEBC Workforce
Academy
WCCA Networking
for Results, 3:00-4:30
p.m., SEBC Workforce
Academy
Butler Tech Board
Meeting, 7:00 p.m.,
PSEC, 5140 Princeton-
Glendale Rd, Liberty Twp.
West Chester Township
Trustees, 7:00 p.m.,
Township Hall
WEDNESDAY THURSDAY FRIDAY SATURDAY
Committee, 4:00 p.m.,
WC Chamber Todd Board
Room
mesh
Why Not Wednesday,
5-7 p.m.
Why Not Wednesday,
5-7 p.m.
Why Not Wednesday,
5-7 p.m.
Government Issues
Committee, 8:00 a.m.,
WC Chamber Todd
Board Room
mesh
Why Not Wednesday,
5-7 p.m.
9:30 a.m., 315 High St.,
Hamilton
Ambassadors’
Meeting, 11:30 a.m.
WCCA Offices
9:30 a.m., 315 High St.,
Hamilton
9:30 a.m., 315 High St.,
Hamilton
Business After Hours
5-7 p.m., mesh
Briefing
7:30 a.m., WC Chamber
Alliance offices, SEBC
Workforce Academy
BC Board of
Commissioners
9:30 a.m., 315 High St.,
Hamilton
West Chester’s Biggest
Office Party, 5-8 p.m.
Annual Dinner and
Awards Gala, 6:30 p.m.,
Savannah Center
Jag’s
West Chester’s Biggest
Office Party, 5-8 p.m.
West Chester’s Biggest
Office Party, 5-8 p.m.
Chamber Office Closed
West Chester’s Biggest
Office Party, 5-8 p.m.
It’s Big….It’s Back…It’s All Business
The 2008 Business Expo
the largest between Cincinnati and Dayton!
Tuesday, May 13 th from 1 to 5pm
At Skatetown USA
Over 100 Booths!
Space is limited,
so make your booth reservation today!
For more information, call Kristin Spanogians
at 513.777.3600 or email her at
kspanogians@westchesterchamberalliance.com.
...connecting people and possibilities.
1

Calendar of Events
MARCH
11 th - Monthly Member Luncheon
Wetherington Golf & Country Club, 11:30am
14 th - Annual Dinner & Awards Gala
Savannah Center at Chappell Crossing, 6pm
“Address Service Requested”
TIME DATED MATERIAL!
7617 Voice of America Centre Drive
West Chester, Ohio 45069
WEST CHESTER CHAMBER ALLIANCE
25 th - Networking Power Hour
SEBC Workforce Academy, 12-1pm
25 th - Business Improvement & Development Series
“Networking for Results”
SEBC Workforce Academy, 3-4:30pm
27 th - Breakfast Briefing
SEBC Workforce Academy, 7:30-9am
PRESORTED
STANDARD
US POSTAGE
PAID
WEST CHESTER OH
PERMIT NO 65