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Bring Your Own Device MANAGED - Learning with Technologies

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Hands Off Servicing<br />

We diagnose<br />

Our technicians are trained to quickly fault find, diagnose and repair<br />

problems out on site.<br />

Reimaging service<br />

We have the ability to image units and restore them to factory default<br />

or apply different operating systems to units. (Software licences must be<br />

current)<br />

We bill parents where required<br />

We will only invoice parents or ask for payment once the student takes<br />

ownership of their machine - This keep it fair and easy for parents.<br />

Online helpdesk<br />

i Having a dedicated service phone line enables schools to talk <strong>with</strong> a real<br />

person instead of an automated system or message bank.<br />

LWT also offers an E-Portal system allowing you to log and track your<br />

service requests online when it suits you.<br />

Collection points for students at school<br />

LWT can set up collection points at each school for students to drop their<br />

damaged units to. We can then collect the units and have them repaired.<br />

‘<br />

We will only invoice parents or ask<br />

for payment once the student takes<br />

ownership of their machine<br />

‘<br />

<strong>Learning</strong> <strong>with</strong> <strong>Technologies</strong> - Managed <strong>Bring</strong> <strong>Your</strong> <strong>Own</strong> <strong>Device</strong><br />

9

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