Your Guide to Surgery - Akron General Medical Center

• Provide complete and accurate information about insurance and their
abilities to meet any self-pay balances.
• Be considerate and to respect the rights and property of other patients,
visitors and healthcare providers.
For a grievance, patients have the right to:
• Discuss their concerns with their attending physicians, registered nurses,
or patient care advocate – if they believe their rights have been violated –
by calling 330-344-6006.
• File a grievance with a state agency that has licensure responsible for
hospitals. For the State of Ohio, the contact is the Ohio Department of
Health at 1-800-342-0553, 1-614-664-7726, or TTY at 1-614-466-3543.
Advance Directives
You have the option of completing Advance Directives. Advance Directives
are decisions you make about life-sustaining treatments. They include a
Living Will and Durable Power of Attorney for Health Care. A Living Will
allows you to indicate preference regarding withdrawal of life-sustaining
treatment if you are terminal. Durable Power of Attorney for Health Care
allows you to appoint someone to make health care decisions for you if
you are not able. If you have chosen to have Advance Directives, please
have your paperwork completed prior to your day of surgery. The day of
surgery is not the appropriate time to complete an Advance Directives.
Please complete in advance and bring a copy with you to be included in
your medical record.
If you have questions about Advance Directives or need further assistance,
please call 330-344-6880 or visit Akron General’s Web site at
www.akrongeneral.org to obtain more information.
Patient Satisfaction
You may receive a customer service satisfaction survey. We ask that you
take the time to complete and return. Your opinion is very important to us.
We at Akron General Medical Center are striving for the highest score of 5
on all our survey questions and we appreciate your feedback.
Your Care Management
Akron General Medical Center is committed to providing quality healthcare
services to patients during their stay — as well as assisting them with a plan
for care after their discharge through our Care Management Department.
The Care Management Department coordinates care for patients in the hospital,
at clinics and in the community. Your care manager will work together with
your physician, nurse or other healthcare specialists to plan for your discharge
from the hospital and the continuation of appropriate medical care.
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