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PPUM iCARE SINGLE SIGN ON - Login Portal PPUM

PPUM iCARE SINGLE SIGN ON - Login Portal PPUM

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<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />

| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />

Frequently Asked Questions<br />

1. I’m a new “Single Sign On” user, what should I do ?<br />

2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />

3. What should I set for the password ?<br />

4. I can’t remember my password, what should I do ?<br />

5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />

◦ Your “<strong>PPUM</strong> <strong>iCARE</strong> ID” is not registered in the system.<br />

◦ Contact the helpdesk or application administrator to submit a request for user account creation.<br />

6. How to change my password ?<br />

7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />

happen and how to fix it ?<br />

8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />

password is populated in the application login window but failed to logon to that application, why ?<br />

9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />

is hang in the desktop, why ?<br />

10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />

happen ?<br />

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