PPUM iCARE SINGLE SIGN ON - Login Portal PPUM
PPUM iCARE SINGLE SIGN ON - Login Portal PPUM
PPUM iCARE SINGLE SIGN ON - Login Portal PPUM
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<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
◦ Double click the “Single Sign On” shortcut located in the desktop.<br />
◦ Enter user “<strong>PPUM</strong> <strong>iCARE</strong> ID” in the “User ID” text box.<br />
◦ Leave the “Password” text box as blank.<br />
◦ Click “<strong>Login</strong>” button.<br />
◦ You will be prompt about the first time login and you are require to set a new password.<br />
◦ Type a new password in the “New” text box and repeat the same password in the “Confirm” text box. Click<br />
“Change” button to save the new password. <strong>Login</strong> using the new password.
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what happen<br />
and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window is<br />
hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
◦ The length must be either 6 or 7 characters long. Append zero in front of the ”<strong>PPUM</strong> <strong>iCARE</strong> ID” if necessary.<br />
◦ ”<strong>PPUM</strong> <strong>iCARE</strong> ID” is not case sensitive.<br />
◦ Example of invalid “<strong>PPUM</strong> <strong>iCARE</strong> ID”:<br />
• 1234<br />
• 01234<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
◦ The “Single Sign On” password is use to access multiple application in the <strong>PPUM</strong> <strong>iCARE</strong> and should be treated<br />
as a highly sensitive data. Password should never be shared or make known to other people.<br />
◦ The password must:<br />
• Have at least 7 characters.<br />
• Contain minimum 1 lower case.<br />
• Contain minimum 1 upper case.<br />
• Contain either 1 numeric or 1 symbol or both.<br />
• Example of valid password:<br />
• Wgh1234<br />
• wGk$123<br />
• *abC123*<br />
◦ The password must not:<br />
• Contain any space.<br />
• Exceed 32 characters.<br />
• Contain any part of the user name.<br />
• Example of invalid password:<br />
• Wgh 1234<br />
• Ahmad123 (assumed that the user name is Ahmad Bin Ismail)<br />
• Ismail23 (assumed that the user name is Ahmad Bin Ismail)<br />
◦ The password is case sensitive.<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
◦ Contact helpdesk or application administrator to submit a request for password reset. Once your password is<br />
reset, you will need to set a new password on your next logon.<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
◦ Your “<strong>PPUM</strong> <strong>iCARE</strong> ID” is not registered in the system.<br />
◦ Contact the helpdesk or application administrator to submit a request for user account creation.<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
◦ Make sure you have logged on to “Single Sign On”.<br />
◦ Right click the “Single Sign On” system tray icon and choose “Change Password” from the popup menu.<br />
◦ Enter your existing password and the new password.<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
◦ This problem is probably due to the password used to access the application is not synchronize correctly<br />
between the “Single Sign On” and that particular application.<br />
◦ Or this problem could be caused by the user has previously change the password through that particular<br />
application and not from the “Single Sign On”. If you want to change password, always change at the “Single<br />
Sign On” level and not from the application level.<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what<br />
happen and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window<br />
is hang in the desktop, why ?<br />
◦ This problem is probably due to your computer setting. Try to change the below setting one by one to see<br />
whether this problem can be solve.<br />
• Change the screen DPI setting to “Normal size (96 DPI).
• Change the system font size to “Normal”.
10. I try to access the application from “Single Sign On” but I get one of the below error message, what<br />
happen ?<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
<strong>PPUM</strong> <strong>iCARE</strong> <strong>SINGLE</strong> <strong>SIGN</strong> <strong>ON</strong><br />
| Home | Installation Guide | Administration Guide | Frequently Asked Questions | Administrator <strong>Login</strong> |<br />
Frequently Asked Questions<br />
1. I’m a new “Single Sign On” user, what should I do ?<br />
2. What is the “<strong>PPUM</strong> <strong>iCARE</strong> ID” format ?<br />
3. What should I set for the password ?<br />
4. I can’t remember my password, what should I do ?<br />
5. I entered my “<strong>PPUM</strong> <strong>iCARE</strong> ID” but the system prompt “User not found” message, what happen ?<br />
6. How to change my password ?<br />
7. I double click the “Single Sign On” shortcut located in the desktop but got some error message, what happen<br />
and how to fix it ?<br />
8. I try to access an application from “Single Sign On” but was not successful. It seems like my user ID and<br />
password is populated in the application login window but failed to logon to that application, why ?<br />
9. I try to access an application from “Single Sign On” but failed. It seems like the application login window is<br />
hang in the desktop, why ?<br />
10. I try to access the application from “Single Sign On” but I get one of the below error message, what happen ?
◦ This error is caused by either the application is not installed in your computer or it is not installed in the default folder<br />
location.<br />
◦ Please contact the application administrator to arrange for a proper installation.<br />
Copyright © 2007 CoreLogic Sdn. Bhd.
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