Unit Command & Control - Ramstein Air Base

6 Aug 2008 F61521-03-D-5002-504019 

1.0 DESCRIPTION OF SERVICES: 

United States Air Forces Europe (USAFE) 

Unit Command & Control (UC2) 

Support 

1.1 OBJECTIVE: The objective of this statement of work (SOW) is to obtain contractor 

services to maintain and provide USAFE theater and wing-level technical support to the 

Unit Command and Control (UC2) program (formerly known as Theater Battle 

Management Core System – Unit Level Operations (TBMCS-UL Ops) This critical 

Information Technology (IT) requirement shall be a service dedicated to providing worldclass 

IT capabilities to theater users. The contractor shall maintain the highest quality 

technical proficiency and customer support capability in order to maximize current 

Command, Control Communications, Computers, and Intelligence (C4I) capabilities. 

The Contractor shall implement, support and provide input for the design and 

management of an efficient and reliable UC2 infrastructure with a high degree of 

interoperability and system performance. In addition, the contractor shall ensure rapid 

response and solutions to support both day to day operations and contingency 

situations. This program requires on-site support at all major USAFE Bases and 

Geographically Separated Units to include: (1) Aviano Air Base in Italy, (2) Incirlik Air 

Base in Turkey (3) Royal Air Force (Base) Lakenheath in the United Kingdom, (4) Royal 

Air Force (Base) Mildenhall in the United Kingdom, (5) Ramstein Air Base in Germany 

and (6) Spangdahlem Air Base in Germany. Future expansion and customer support to 

other locations, such as Lajes Field in the Azores (Portugal), will be addressed on a 

case-by-case basis. 

1.2 SCOPE: The contractor shall provide all personnel, transportation, and services to 

accomplish the terms and conditions of this task order (TO). This requirement includes, 

but, due to continuous system improvements, is not limited to the following programs or 

systems: Core UC2, legacy TBMCS-UL, C2 Information Processing System (C2IPS), 

Global Decision Support System (GDSS), and GDSS II. Related systems include: 

Global Command and Control System (GCCS), Global Command Support System 

(GCSS), Global Broadcast System (GBS), USAFE Personal Computer-Integrated, 

Imagery, and Intelligence (PC-I3) system, Air Force Mission Support Systems (AFMSS), 

Joint Mission Planning System (JMPS), NATO Integrated Command and Control (ICC), 

Enhanced Maintenance Operations Center (EMOC) tool, the Standard MOC tool and 

NATO Air Command and Control System (ACCS). Additionally, knowledge of 

emerging/innovative systems and technologies (e.g. Advanced Concept Technology 

Demonstrations [ACTD], and MAF initiatives) is required. Training and education needs 

on above stated systems will be addressed by the customer, as required. 

1.3. SUMMARY OF SERVICE REQUIREMENTS 

1.3.1. Theater Level Support 

1.3.1.1. Interoperability and Integration Support 

1.3.2. Wing Level Support 

1.3.2.1. Unit Level Application Training Support 

1.3.3. Applicable to All Areas 

1.3.3.1. Task Order Management 

1.3.3.2. Quality Control 

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1.3.3.3. Miscellaneous 

1.4. DESCRIPTION OF SERVICES AND OUTCOMES 

1.4.1. Interoperability and Integration Support – The Contractor shall: 

1.4.1.1. Provide functional expertise in support of the development of C4I interoperability 

requirements and solutions, as required by customer requirements. 

1.4.1.2. Develop solutions in efforts to field and use UC2 systems capable of receiving 

NATO Air Tasking Orders from the NATO Combined Air Operations Center (CAOC) and 

provide reports up-channel. 

1.4.1.3. Review and comment on joint, allied and Air Force C2 and ISR documents; 

prepare briefings and presentations; respond to e-mail data requests; provide analysis 

support and assist the Government in formulating operational concepts and 

architectures. 

1.4.1.4. Provide recommendations, identify and document the interface and 

interoperability requirements between Combat Air Forces and Mobility Air Forces C2 

systems and with USAF and NATO C2 systems, to include those listed within the scope 

of this TO. 

1.4.1.5. Provide assistance with supported organizations in coordination of C2 

interoperability requirements with other agencies on issues relating to in-garrison and 

deployed operations. 

1.4.1.6. Provide assistance in the development, update and coordination of the draft 

Concept of Operations for the Interoperability of United States (US) C2 Systems in a 

NATO Air Environment through the USAFE staff and other organizations. 

1.4.1.7. Coordinate with organizations external to USAFE (to include NATO) in the 

development, testing, and evaluation of interoperability requirements and solutions. 

1.4.1.8. Maintain logs of all projects and support actions. 

1.4.1.9. Represent USAFE at various US, NATO, and/or coalition forces meetings in 

support of system interoperability and air C2 data exchange requirements. Close 

coordination with the aforementioned entities or organizations could include, but is not 

limited to: NATEX office, NATO ACCS Management Agency (NACMA), and the NATO 

Consultation, Command and Control Agency (NC3A). 

1.4.2. Outcomes 

1.4.2.1. C4I interoperability customers are supported with a suite of applications that 

provide the most effective support of the standard processes used to accomplish their 

mission. 

1.4.2.2. New hardware and software technology solutions acquired are compatible with 

existing systems, readily supported and readily maintained. 

1.4.2.3. Services provided by technical and application experts allow C4I interoperability 

customers to utilize systems and applications that best fit their mission requirements. 

The advice provided includes an optimal combination of subject matter and technology 

expertise that enables users to maximize use of available technologies. 

1.4.2.4. Applications, including web management and multimedia user tools, are 

integrated to make the most cost-effective use of shared data. 

1.4.2.5. Data can be transferred between C4I information systems and externally located 


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Air Force, DOD and NATO systems, as required. Classified and sensitive information 

must be transferred securely IAW Air Force Information Assurance policies and 

instructions. 

1.4.2.6. Interoperability systems enhance operating efficiency, management and 

planning. 

1.4.2.7. C4I interoperability documentation is readily available and up to date 

1.4.3. Unit Level Application Training and Support – The Contractor shall: 

1.4.3.1. Provide UC2 application support training to wing and squadron personnel. The 

Contractor shall assist in the formulation, review and submission of UC2 wing 

requirements. 

1.4.3.2. Training shall be conducted in both formal and informal settings. Tailor UC2 

training materials as necessary, to incorporate local operating procedures and 

requirements. Provide one-on-one training to senior officers in the position of Squadron 

Commander and above, or to other personnel as requested by the customer. Allow for 

flexibility in scheduling/training in the event of competing mission requirements. 

1.4.3.3. Develop and/or customize UC2 applications to achieve local requirements. 

Enhancements, refinements and system requirements shall be documented and 

forwarded to MAJCOM-level for review and potential submission to higher headquarters. 

1.4.3.4. Maintain class rosters for all training events and maintain detailed logs for all 

application enhancements. 

1.4.3.5. Coordinate efforts between UC2 functional and technical personnel to provide 

cohesiveness and singularity of focus at each operating location. 

1.4.3.6. Coordinate with other wing-level trainers and MAJCOM staff to develop a 

standardized training program. 

1.4.3.7. Be available to support local exercises, to include extended duty days as 

required to ensure timely support is provided to the wing. Be immediately available for 

support during higher headquarters’ (HHQ) inspections or evaluations. 

1.4.3.8. Be familiar with NATO C2 systems in order to assist the wings in NATO 

operations and to help highlight NATO interoperability concerns. 

1.4.3.9. Assist MAJCOM staff and other wing-level trainers in the development and 

distribution of new training processes and methods in order to gain efficiencies in the 

training arena and thereby maximizing UC2 operations. Training enhancements and/or 

improvements could include, but not limited to: computer-based training, 

collaboration/communication tools, and video teleconferences. 

1.4.3.10. Provide a UC2 technical operations trainer to HQ USAFE/A3YC. Be 

responsible for: Training oversight at all USAFE UC2 locations and for overall USAFE 

functional training recommendations, Consolidating and coordinating wing UC2 Ops 

requirements with the wing UC2 Ops trainers, Participating in the multi-MAJCOM UC2 

forums to help explain emerging USAFE UC2 requirements, and Augmenting, or 

replacing UC2 Ops trainers at the wings for short periods of time (e.g. two-three 

weeks).Minimum security clearance is Secret. However, Top Secret clearance is 

desired. 


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1.4.4. Outcomes 

1.4.4.1. UC2 customers are supported with a suite of applications that provide the most 

effective support of the standard processes used to accomplish their mission. 

1.4.4.2. Users receive basic information and are trained in the use of UC2 software 

application. 

1.4.4.3. Users receive advanced information and are provided both standardized and 

customized training in the use of the UC2 software application. 

1.4.4.4. Application customization enhances operating efficiency, management and 

planning of UC2 operations. 

1.4.4.5. Unit-level application training documentation is current and readily available 

1.4.4.6. Contractor assigned to HQ USAFE/A3YC to manage overall USAFE UC2 

requirements. 

1.4.5. Program Management Support 

1.4.5.1. The contractor shall identify a task order lead/task order manager. 

1.4.5.2. The contractor shall be responsible for successful execution of all TO 

requirements. 

1.4.5.3. Task Order Lead shall serve as the primary point of contact for all new projects, 

requirements and deliverables; to include monthly metrics, customer service statistics, 

project status and activity reports. 

1.4.5.4. Task Order Lead shall coordinate and track leaves, travel authorization requests 

and other absences of TO contractor personnel 15 calendar days in advance of action, 

unless circumstances dictate otherwise. 

1.4.5.5. The contractor shall ensure that a plan of action is in place to support all 

locations with a minimum of one (1) on-site technician throughout the period of 

performance. In the event an emergency arises, the contractor shall coordinate with 

MAJCOM staff and/or customer to ensure another technician is readily available at a 

sister base that can provide on-site technical expertise (e.g., Lakenheath vice 

Mildenhall) 

1.4.5.6. As required, the contractor shall assist government staff by providing UC2 

project tracking and support.. 

1.4.5.7. As required, the contractor shall assist in preparing bullet background papers, 

staff summary sheets, and staffing packages; reviewing and coordinating on staff 

packages; responding to e-mail data requests; providing planning support; and preparing 

detailed implementation schedules and documentation. The contractor shall post 

updates for the USAFE UC2 Community of Practice (CoP), to provide dissemination of 

information deemed necessary by the QAP. The contractor shall maintain this web site 

in compliance with USAFE policies and security regulations. 

1.4.5.8. The contractor shall represent USAFE by attending program and project 

management related meetings, working groups, conferences, and seminars in support of 

the UC2 Program; provide trip reports to reflect issues and actions discussed, unless 

directed otherwise by customer. 

1.5. Applicable to All Areas 

1.5.1. Performance Metrics Support. 


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1.5.1.1. A separate section of the Monthly Status Report (MSR) shall address metrics 

used to track critical success factors. A sample format will be agreed upon between the 

QAP and the contractor. A copy of each metric shall be included in the MSR; additional 

metrics may be added as the task order progresses. The contractor shall provide a 

briefing at each Performance Management Review, as required by the QAP, concerning 

the metrics, results, and proposed corrective actions. 

1.5.2. Miscellaneous 

1.5.2.1. Contingency Support: Contractor shall support Air Force theater/wing 

exercises, live events and/or emergency responses as required to support UC2 

operations. 

1.5.2.2. Project Monitoring and Reporting: The contractor shall provide support to 

include, Project Implementation Plans, Customer Service Surveys, Trip Reports and 

Monthly Status Reports as requested by the TO Performance Manager (Quality 

Assurance Evaluator – QAE/QAP). 

1.5.2.3. Presentations and Briefings: The contractor shall prepare presentations, 

briefings, trip reports and technical analysis, as required. 

1.5.2.4. Materials/Supplies: Reserved. All materials and supplies necessary for 

the contractor to fulfill TO requirements will be provided by the customer. 

1.5.2.5. Travel: All required travel costs in support of this SOW are reimbursable to the 

contractor by the Government. The Government will approve contractor-provided Letters 

of Identification (LOI) for all travel prior to the contractor traveling. No single contractor 

employee will be required to spend more than 35 calendar days in the Continental 

United States (CONUS) during the Period of Performance (PoP). Additionally, no single 

contractor employee will be required to spend more than 70 consecutive calendar days 

in a temporary duty (TDY) status or be requested to support more than 90 total calendar 

days TDY during the PoP. All travel requirements will be provided in writing to the TO 

Performance Manager (Quality Assurance Evaluator – QAE/QAP) for customer-directed 

travel and contractor to TO Performance Manager (Quality Assurance Evaluator – 

QAE/QAP) for contractor-requested travel. To the maximum extent possible, travel 

requests should meet minimum notification lead-times IAW the following table: 

Duration of TDY in Days 

Minimum Lead Time Notification 

1 – 2 business days 3 business days 

3 – 7 business days 7 business days 

More than 7 business days 

14 business days 

1.6. Personnel Labor Categories: 

1.7. Qualifications: IAW SOO. 

1.8. Equivalent experience: IAW SOO. 

2.0. SERVICE DELIVERY SUMMARY (SDS): A SDS identifying performance 

objectives and performance thresholds will be included in the Statement of Work (SOW) 

for each TO. 


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Performance Objective 

SOW 

Paragraph 

Performance Standard 

Provide 

Updates 

Interoperability 

1.4.1.8. Detailed report of monthly activities due 10 business 

days after last calendar day of each month 

Provide Customer Service 

Surveys/Questionnaires 

1.4.3.3. Documents due 10 business days after last calendar 

day of each month 

Maintain Class Rosters 1.4.3.4. Class Roster to be submitted within 5 business days 

after end of course/training session 

Develop Standardized 

UC2 User Training 

Program 

Provide logs for all 

application enhancements 

1.4.3.6. Provide update on development minimum once every 

30 days. 

1.4.5.1. Logs due 10 business days after last calendar day of 

each month 

Track Projects 1.4.5.6. Follow-up action within 4 hours of notification 

Trip reports 1.4.5.8. Detailed report by to be submitted within 5 business 

days after return from travel. 

Provide Monthly Status 

Report 

1.5.1.1. MSR, to include metrics, due 10 business days after 

last calendar day of each month 

3.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES: 

3.1. Government Furnished Property (GFP): IAW the basic contract, the Government 

will provide the facilities and equipment necessary to perform the tasks stipulated in this 

SOW. The facilities include office space in both classified and unclassified facilities; the 

equipment includes computers (both PCs and workstations), printers, networks, copy 

machines, telephones, fax machines, desks, and chairs. 

3.2. Government Furnished Services: IAW SOO. 

4.0. GENERAL INFORMATION: 

4.1. TO procedures: IAW SOO. 

4.1.1. Technical Evaluation: Reserved. 

4.1.2. Task Order (TO): A firm fixed price (FFP) TO shall be negotiated, using the 

appropriate CLINs set forth under the contract pricing schedule. 

4.1.3. Performance Period: As outlined in the Task Order and corresponding 

modifications thereto. 

4.1.4. Hours of Performance: The support requirements identified in this SOW are 

based on core hours of 7:30 - 16:30, Monday - Friday, 8-hour day, 40-hour work week 

(not including US Federal Holidays specified in the SOO). In some instances, it may be 


6 Aug 2008 F61521-03-D-5002-504019 

necessary to shift the time of performance to accommodate operations and work outside 

of the normal duty hours. Extended Work Week (EWW) hours may be called out to 

meet mission requirements associated with tasks identified in this SOW. 

4.1.5. Extended Work Week (EWW): EWW is to be authorized by the QAP in advance 

on a case by case basis. 

4.1.6. Place of Performance: Tasks identified in this SOW shall be performed at 

Aviano Air Base in Italy, Incirlik Air Base in Turkey, Royal Air Force (Base) Lakenheath 

in the United Kingdom, Royal Air Force (Base) Mildenhall in the United Kingdom, 

Ramstein Air Base in Germany and Spangdahlem Air Base in Germany. The SOW 

tasks may require travel to other OCONUS and CONUS locations for periods of 

temporary duty. 

4.2. APPLICABLE DOCUMENTS: 

AFDD 2-8, Command and Control 

Air Force Concept of Operations (CONOPS) 

Air Force Annual Planning Programming and Guidance 

USAFE Instruction (USAFEI) 10-207, USAFE Command Posts 

AFI 10-201, USAFE Supplement 1, Status of Reports and Training System 

USAFE Action Officers' Guide 

Air Force Handbook (AFH) 33-337, The Tongue and Quill 

Air Force Policy Directive (AFPD) 3301, Command, Control, Communications, and 

Computer (C4) Systems 

5.0. ASSOCIATE CONTRACTOR RELATIONSHIP: IAW SOO. 

6.0. SECURITY REQUIREMENTS: IAW SOO. 

7.0. Reserved. 

8.0. MISSION ESSENTIAL PERSONNEL: Technical Support contractors are deemed 

Mission Essential and deployable for this TO and Paragraph 8.0 of the Basic SOO is 

applicable. 

9.0. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE 

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER: 

All services required within the scope of this contract may be determined to be essential 

for performance during crisis according to DoDI 3020.37. The contractor will be notified 

of the specific performance requirement, hours of operation required and the procedures 

to notify the contractor at the time of need.

Unit Command & Control - Ramstein Air Base

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