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Painted Nails and Personal Narratives - Thompson Writing Program

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ecome automatically activated (Abraham 4).<br />

Simply put, the individual in the story seems<br />

real because she reminds one of oneself. If this<br />

merging of the self-<strong>and</strong>-other sounds distinctly<br />

like Dr. Schafer’s definition of empathy —<br />

that of “feel[ing] yourself into the subjective<br />

experience of another” — that’s because it is;<br />

hearing about real people causes us to see<br />

them as more relevant to ourselves. Their ex -<br />

periences bring to mind our experiences, <strong>and</strong><br />

together, identities intertwine. Thus, reading<br />

creative nonfiction allows a physician to practice<br />

relating foreign experiences to personal<br />

ones; it nurtures a habit of seeing the world<br />

through another’s eyes <strong>and</strong> encourages exactly<br />

the sort of empathy hospital wards need.<br />

The ability to empathize, however, is not<br />

the only otherwise elusive skill that creative<br />

nonfiction nurtures. Reading personal writing<br />

also teaches aspiring doctors what we all<br />

failed to learn in kindergarten: how to listen.<br />

According to Dr. J. Vannatta of the University<br />

of Oklahoma, doctors can find about eighty<br />

to eighty-five percent of the information necessary<br />

for diagnosis in patient narratives (qtd.<br />

in Smith 55). Yet the medical interview often<br />

acts as an interrogation; the doctor fires off a<br />

list of questions about cough frequency, sleep<br />

fluctuations <strong>and</strong> the intensity of a running<br />

nose on a scale from one to ten. Although<br />

such rapid-fire run-downs may diagnose common<br />

conditions, Dr. Rita Charon argues that<br />

more complicated conditions require a patient<br />

to tell his story in full. As Charon listens, she<br />

must “identify metaphors or images, tolerate<br />

ambiguity <strong>and</strong> uncertainty…identify the<br />

unspoken subtexts, <strong>and</strong> hear one story in light<br />

of others told by [the] teller” (Charon 4). The<br />

doctor must remain sensitive to nuances of<br />

the patient’s story that no check-mark list can<br />

capture. This sort of intense attention may<br />

sound superhuman, but quite frankly, it<br />

isn’t — English professors have taught it for<br />

years. The art of interpretation lies in the<br />

domain of literary scholars, but such exclusivity<br />

need not be the case. Charon argues that<br />

such “narrative knowledge” finds apt application<br />

in healthcare, for doctors exposed to the<br />

literary arts cultivate skills of careful reading<br />

that translate into skills of careful listening<br />

(10). Readers cannot interrupt an author in<br />

the midst of her essay, <strong>and</strong> a doctor cannot<br />

interject to ask if the pain was mild, moderate,<br />

or intense. Instead, the listener, like the<br />

reader, must wait, collect evidence, <strong>and</strong> un -<br />

derst<strong>and</strong> the patient’s story from the patient’s<br />

viewpoint, not her own.<br />

What does this sort of interaction look<br />

like? It’s not a specialized set of knowledge or<br />

a radically new mode of treatment—it’s a subtle<br />

kind of attention to detail that we already<br />

practice when we open a book. The difference,<br />

though, is that instead of reading an essay,<br />

we’re reading a patient. Dr. Charon tells us<br />

the story of a man who came into her office<br />

complaining of crippling abdominal cramps.<br />

Charon, however, looked beyond the textbook<br />

list of ailments. She noted the pressured way<br />

her patient spoke, saw the tension with which<br />

he gripped the examination table, <strong>and</strong> remembered<br />

his words when he said that he had<br />

endured the pain for a decade or so without<br />

once stepping into a hospital. These small<br />

signs signaled to Charon that her pa tient harbored<br />

a long-st<strong>and</strong>ing fear of the medical<br />

Hearing about real<br />

people causes us to see<br />

them as more relevant<br />

to ourselves.<br />

establishment—one that had compromised his<br />

health for years. With this knowledge in mind,<br />

she treated him with extra gentleness to ensure<br />

that her examination was “not an assault but<br />

an effort to help” (Charon 12). This is what listening<br />

to the patient means; by absorbing the<br />

man as a person with a past rather than as a<br />

hodgepodge of symptoms, she cared for his<br />

health—not only as it pertained to his immediate<br />

condition, but also as it related to his relationship<br />

with medicine as a whole.<br />

Careful listening, however, requires even<br />

more than picking up details <strong>and</strong> piecing<br />

57

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