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the perspective of the office of the ombudsman for long-term insurance

the perspective of the office of the ombudsman for long-term insurance

the perspective of the office of the ombudsman for long-term insurance

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BACKGROUND<br />

Jurisdiction <strong>of</strong> Long-<strong>term</strong> Insurance Ombudsman<br />

• complaints against subscribing insurers in respect <strong>of</strong><br />

<strong>long</strong>-<strong>term</strong> policies<br />

• do not have jurisdiction if PFA or FAIS Ombud has<br />

jurisdiction<br />

• annuities not owned by a fund<br />

• policies issued to group schemes<br />

Policyholder or successor in title, life insured, premium<br />

payer, beneficiary can complain

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