the perspective of the office of the ombudsman for long-term insurance
the perspective of the office of the ombudsman for long-term insurance
the perspective of the office of the ombudsman for long-term insurance
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EQUITY/FAIRNESS IN HANDLING OF COMPLAINTS<br />
A different <strong>perspective</strong> <strong>of</strong> equity/fairness<br />
• “Absence <strong>of</strong> bias in <strong>the</strong> realm” (Larry Hattix)<br />
• Check whe<strong>the</strong>r any factors such as age, economic<br />
circumstances, language ability or level <strong>of</strong><br />
sophistication influences <strong>the</strong> process<br />
• Do <strong>the</strong>se factors affect: awareness; access;<br />
accountability or outcome <strong>of</strong> <strong>the</strong> process?
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