InfoSource August 23 2013 - Cardinal Innovations Healthcare ...

InfoSource
Changes in MHSA Care Coordination
(Reference Communication Bulletin FY 1314 AA 01 20130819)
We are excited to announce some recent changes at
Cardinal Innovations in MHSA Care Coordination. As
part of our MHSA Redesign plan, Cardinal Innovations
MHSA Care Coordination has implemented
improvements to the processes utilized in our clinical
support of children and adolescents that meet
medical necessity and are placed in child residential
Level III and PRTF levels of care. In both our Northern
and Southern regions, we have identified two care
coordinators that will serve as Child Residential
Specialists and be responsible for the monitoring of
participants throughout the duration of their stay in
these specified levels of care.
As part of this redesign, our child residential
specialists will make a minimum of monthly contact
with the residential provider, as well as the
participant and their legally responsible person, to
provide ongoing support during the treatment
process. If a participant is receiving services from a
Level III provider, the child residential specialist will
also participate in monthly Child and Family Team
meetings in support of our System of Care principles
and assist in development of appropriate transition
planning. If a participant is receiving services from a
PRTF provider, our child residential specialists will
facilitate monthly Child and Family Team meetings
and work collaboratively with the team to develop
clinically appropriate transitions.
NC Innovations Respite: Service Location
(Reference Communication Bulletin FY 1314 MP 01 20130823)
Respite services provide periodic support and relief to
the primary caregiver(s) from the responsibility and
stress of caring for the participant. The primary
caregiver is the person principally responsible for the
care and supervision of the participant, and must
maintain his/her primary residence at the same address
as the participant. Respite is only delivered at the
participant's primary residence. Respite is only received
in other community locations if the participant is
accompanied by the respite worker while going on an
outing (eating out, going to the park, etc.) that
originates from the participant’s primary residence.
Respite is not provided for support and relief to family
members that do not maintain their primary residence
at the same address as the participant’s primary
residence.
Provider agencies are responsible for the delivery of NC
Innovations services at locations that are specified in the
waiver. Cardinal Innovations cannot approve the
delivery of services at locations outside of those
specified in the service definition found in the NC
Innovations Technical Guide or NC Innovations Waiver.
In This Issue
Upcoming Events 2
NC Innovations Back-up Staffing 3
Military Forum 5
Peer Support Workshop 6
Provider Training Café 9

Upcoming Events
Wednesday, August 28-Friday, August 30—2013
NCATP/NCRA Training Conference “Discovering our
Treasures,” Embassy Suites, 5400 John Q. Hammons
Drive NW, Concord, NC 28027. For information, visit
www.ncatp.org. To register, visit www.ncrehab.org.
Thursday, August 29—Screening and Treatment
Planning for Individuals with Co-Occurring Disorders,
sponsored by NC Council of Community Programs. To
register, visit http://www.nc-council.org/index.php/
trainings/available-trainings/.
Thursday, August 29-Friday, August 30—Child and
Family Training, Part 2, H. Leslie Perry Memorial
Library, Farm Bureau Room, 205 Breckenridge Street,
Henderson, NC 27536. For information, call Robin
Wheatley at 252.430.3025. You may also email Robin
Wheatley or Heart Foxworth at
robin.wheatley@cardinalinnovations.org
heart.foxworth@cardinalinnovations.org.
Tuesday, September 3-Wedensday, September 4—CBT
10 Hour Referesher Training. Register by Monday,
August 26, for $25 savings. For details, go to www.nccouncil.org
and click on Trainings.
Tuesday, September 10-Thursday, September 12—
ACTT New Service Definition Training. Register by
Monday, September 2, for $60 savings. For details, go
to www.nc-council.org and click on Trainings.
Thursday, September 12—Empathy and Compassion
Satisfaction: Thriving in the Clinical World. Register by
Thursday, September 5, for $25 savings. For details, go
to www.nc-council.org and click on Trainings.
Tuesday, September 17—LCSW Licensure Exam Prep.
Register by Monday, September 9, for $15 savings. For
details, go to www.nc-council.org and click on
Trainings.
Tuesday, September 17-Wednesday, September 18—
Child and Family Team Training: Part 2; 9:00 am to 4:00
pm, Cardinal Innovations-Piedmont, 245 LePhillip
Court NE, Concord, NC 28025. Prerequisite:
Introduction to Child and Family Teams. Registration
deadline: September 10. To register, contact Diana
Moser-Burg or Ann Gluf at
diana.moser-burg@cardinalinnovations.org
ann.gluf@cardinalinnovations.org
Wednesday, September 18—Accurate Documentation
for MH/DD/SA Providers: Work Smarter Not Harder.
Register by Tuesday, September 10, for $15 savings.
For details, go to www.nc-council.org and click on
Trainings.
Saturday, September 21—2nd Annual Capital Area
Rally for Recovery, Halifax Mall in downtown Raleigh,
300 N. Salisbury St.; 9:00 am to 1:00 pm. For details, go
to www.capitalarearallyforrecovery.com.
Tuesday, September 24—The 21st Anuvia Awards
Luncheon, Westin Charlotte from 11:30 am to 1:30 pm.
Individual seats are $55 each and tables of nine seats
are $475. You may purchase tickets on line or contact
Dianne Lyman at 704.927.8822 or via email at
Dianne.lyman@anuvia.org
Supported Employment Training is available through
the NC Employment First Technical Assistance Center
on the Foundations of Supported Employment
Recovery Principles. Details are available at
www.nceftac.org and electronic registration is
available at
https://docs.google.com/forms/
d/1g8bnxe6eBiQY0GNXjMgKh3MRNBVXSzzxm5A84L9
43co/viewform

NC Innovations Back-up Staffing
(Reference Communication Bulletin FY 1314 MP 02 20130823)
Individual and Family Directed Supports:
Employer of Record Model
For an individual who participates in Individual and
Family Directed Supports the Individual Support Plan
(ISP) must include a back-up staffing plan that is used
when
There is a need to change or fire employees.
The employee quits unexpectedly.
The employee is sick or on vacation.
Back-up staffing can be paid or unpaid supports. Ways
that an Employer of Record can identify back-up staffing
include
Asking regular employees if they know of individuals
who could substitute for them when they are sick or
taking vacation.
Hiring more than one employee to provide services
for the individual. If one employee has an
emergency or is sick, the other may be able to fill in
for the absent employee.
Keeping an updated list of applicants that were
interviewed and check with them from time to time
to see if they are available to work as back-up staff.
If the Employer of Record plans to use an
applicant or other individual as a back-up
employee, all new hire paperwork must be
completed prior to scheduling the back-up
employee for work.
Asking family, friends, or neighbors if they can fill in
when there is an unexpected staffing need, and
determining what community resources are
available. If unpaid individuals are used, services are
not billed, and the Individual and Family Directed
Budget (auto-calculator) is updated, and the
Employer of Record makes a note of how care was
provided to the individual in the absence of
scheduled services. The Community Guide trains and
assists the Employer of Record in updating the autocalculator
and understanding documentation
requirements.
Note: Routine back-up staffing does not include the use
of a provider agency.
For individuals who choose the Employer of Record
Model, Cardinal Innovations has a contract with a backup
staffing agency that can help with staffing needs,
beyond the planned back-up that each Individual
Support Plan includes. There is a single back-up staffing
agency, and this is the only agency that is authorized as a
back-up staffing agency for Cardinal Innovations
Employers of Record. Contact information for the Back-
Up Staffing Agency is provided to Employers of Record by
the Community Guide.
The use of the back-up Staffing Agency is also included in
the Individual Support Plan for individuals participating in
the Employer of Record Model of Individual and Family
Directed Supports for the purpose of unplanned,
emergency staffing needs when the routine back-up
staffing plan is not operational. The auto-calculator also
includes use of the back-up staffing agency when the
Employer of Record expects to use the back-up staffing
agency. The auto-calculator may need to be adjusted if
the use of the back-up staffing agency exceeds the
original projected use of the back-up staffing agency.
Employers must remember to adjust the Individual and
Family Directed Service Budget (auto-calculation) if
overtime pay is authorized to meet unexpected back-up
staffing needs. Using overtime pay for employees on a
regular basis will likely result in over spending of the
Individual and Family Directed Services Budget. This
could result in termination from Individual and Family
Directed Supports.
Community Guides should review this information with
the Employers of Record that they are supporting. If the
back-up staffing plan needs to be revised, the
Community Guide should contact the participant’s Care
Coordinator.
Reminder
If you haven’t completed and returned
your Provider Data Quality Update forms,
please do so as soon as possible.

SAVE THE DATE!
North Carolina Reaching
the Summit of Success
Regional Employment Summits
Employment and Post-Secondary Education Opportunities for
Youth and Young Adults with Intellectual Disabilities
DATE TIME PLACE
September 19 9:00-2:00 Charlotte
September 20 9:00-2:00 Raleigh
September 27 9:00-2:00 Wilmington
Who Should Attend: Youth and young adults, family members, teachers,
employers, service providers, state agency staff, and anyone else who is interested
in improving employment and post secondary opportunities for youth with
intellectual disabilities.
Which One Should I attend: Select the meeting location that is most convenient
for you.
Cost: There is no cost to attend but space is limited.
Keep your eye out for your invitation and registration information!

The Hispanic and Latino LGBTTQ Community
and its Behavioral Health Service Needs
Addiction Technology Transfer Center Network will hold
a free webinar on Wednesday, August 28 from 1:00 to
2:00 pm. This webinar will cover the relationship between
Hispanic and Latino LGBTTQ individuals and substance use
and mental health disorders.
Behavioral Health Services Forum
Set for Military Members/Families
On Tuesday, September 10, from 10:00 am-12:00 pm,
Cardinal Innovations will hold an information-sharing
forum on behavioral health services for service members,
veterans and their families.
The forum will be held at the Warren County Public
Library, 119 S. Front St., Warrenton, NC 27589.
Participants will include
Donielle Preusser, CTR NG NCARNG (US), who will
discuss the NC National Guard Integrated Behavioral
Health Service
Kelly Howard, Cardinal Innovations Access Call Center
Clinician, who will discuss information and referral for
service members, veterans and their families
Veterans Service Officers from Franklin, Granville,
Halifax, Vance and Warren counties, who will share
information about services they provide
Goal:
Increase the participant’s knowledge of the unique
mental health risk factors and stigma affecting Latino and
Hispanic LGBTTQ individuals by strengthening cultural
competency skills in providing mental health services for
LGBTTQ populations.
Learning Objectives:
Discuss definitions and reasons why Latino and Hispanic
LGBTTQ individuals are at higher risk experiencing mental
health and substance abuse issues than the general
population.
Discuss diversity within LGBTTQ populations, and the
unique factors affecting their mental and behavioral
health.
Discuss how to strengthen mental heath services for
LGBTTQ individuals, and promote safe and welcoming
environments with the provision of culturally appropriate
health services.
November 13-15
Radisson Hotel RTP
150 Park Drive
Research Triangle Park
Raleigh NC 27709
Click Here
For Details
Piedmont Network Specialists Assignments
The Piedmont Community Operations Center (COC)
works with providers serving consumers from
Cabarrus, Davidson, Rowan, Stanly, and Union
counties. Piedmont COC Network Specialists are
assigned providers based on the alphabetical
contracted name listing of your agency.:
A – L Jill Stephenson 704-721-7106
M – Z Monvayata Ratchford 704-721-7038

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2013 Peer Support Workshop
September 27 2013 n 9:00am4:00pm
FmffirFrrry$ffir
the art of p€er support
Join us for our ninth year to foster peer support, build collaborative relationships and
enjoy time together at Camp New Hope, located in Chapel Hill, North Carolina. This year
the key note speaker is Michael Weaver of Cardinal lnnovations.
Schedule of Events
8:15-9:00 Registration, coffee, light breakfast
9:00-9:30 Welcome Remarks: Jimmy Cioe, LADAC, CPSS
Keynote Address: Michael Weaver
9:30-10:30 Peer Support ln the Workplace
Panel Discusion: Vision in Action
10:45-12:00 Skill BuildingWorkshops
12:00-1:30 Lunch and Networking
1:30-2:30 Peer Support in the Arts
Panel Discussion: Vision in Action
2:454:00 Skill Building Workshops
4:00 Drawing for door prizes
Closing Remarks
How ta Register
This conference is generously funded by The OPC Consumer and Family Advisory
Committee as a gift to the community. They provide support for families and consumers of
mental health, developmental disabilities, and substance abuse services. Space is limited for
the Peer Support Workshop so please register as soon as possible.To register please visit
www.psw2013.com. For more information please contact Jimmy Cioe, LADAC, CPSS via
email at Jimmy.Cioe@cardinalinnovations.orq or by phone at 919-913-4135.

In‐Home Skill Building and Personal Care Services:
Technical Assistance and Training Workshop
Who: Cardinal Innovaons Health Care Providers and Care Coordinators of ISHB & PC
What: Small group training and technical assistance on ISHB & PC
Facilitators: Dr. Barbara Agnello & Dr. Gregory Villarosa
Topics Covered at Training:
Assessments
Idenfying Appropriate Services
Goal Development
Teaching Skills
Making Data‐Based Decisions
Team Meengs
Exceponal Care (if needed)
Enhanced Rates (if needed)
Audit Preparaon
When: September 16, 17 & 18; Sessions from 9:00 am ‐12:00 pm or 1:30 pm‐4:30 pm
Aendees will aend one session on one of the three days
Where: Cardinal Innovaons Healthcare Soluons
201 Sage Road, Chapel Hill, NC 27514 (New Office)
Contact: Please contact Angela Clarke to reserve your space at
angela.clark@cardinalinnovaons.org
Bring: The technical guide and informaon about a case including the Assessment;
Current Plan; Short Range Goals; Teaching Plan/Task Analyses; Progress Notes/
Monitoring (3‐6 months) and Data (3‐6 months). Please be sure to mark out any
idenfying informaon.

Know Your Rights & Responsibilies
Free Workshop
Sponsored by:
Cardinal Innovaons Healthcare Soluons
FAIR HOUSING
Aorney Presenter:
Jack Holtzman,
Fair Housing Project, Legal Aid of
Topics presented will include:
What Property is Covered?
What are My Rights?
How Can I Make a Complaint?
Who Can I Contact for Help?
Friday, September 20, 2013
10:00 am—12:00 pm
Cardinal Innovaons Healthcare Soluons
4855 Milestone Avenue
Kannapolis, NC 28081
Who Should Aend?
Renters
Homebuyers and Homeowners
Housing Advocates
Landlords and Property Managers
Anyone who Cares about Equal
Access to Affordable Housing
This is a FREE workshop, open to the public. Advanced registraon is preferred.
To register, contact:
Natalie Allen, Housing Specialist
Cardinal Innovaons Healthcare Soluons
Email: natalie.allen@cardinalinnovaons.org
Telephone: 704.721.7066
Presented by: Fair Housing Project, Legal Aid of NC, NC Housing Coalion, NC Jusce Center and the
U.S. Department of Housing and Urban Development (HUD)
This workshop is funded in part through a grant under the Fair Housing Iniaves Program with the
U.S. Department of Housing and Urban Development.

Annual Provider Training Café
AGENDA
Tuesday
September 10, 2013
10:00 am – 5:00 pm
Daniel R. Coughlin
Conference Center
Corporate Office
Kannapolis, NC
10:00 am Registration
10:30 – 11:00 Welcome & Opening Plenary
Dr. Nicole McKinney, Steve Tomlinson
11:00 – 12:30 Provider Contract Management
Taunula Grayson, Jennifer Johnson
12:30 – 1:30 Lunch Hosted by Cardinal Innovations
1:30 – 2:30 Assessments: Overview of
Best Practices
Christine Beck, Melissa Covert
2:30 – 2:45 Break
2:45 – 3:45 Gold Star “Interpretive” Review
Onika Wilson
3:45 – 4:00
Break
R.S.V.P.
To Kathy: 704-939-7723 or
kathy.pifferetti@cardinalinnovations.org
By August 30th
4:00 – 5:00
Department Informative Kiosks
Please take this opportunity to approach
the provided department kiosks for
individual questions and education.
Please complete and leave your “Seminar Evaluation Form” at the
Registration Table, or with a Cardinal Innovations staff member.