(gtp) certification - The Global Business Travel Association

The Global Travel
Professional TM (GTP) Certification
Candidate Paper and Pencil Certification Handbook
March 25, 2013
InterContinental Toronto Centre
Toronto, Canada
gbta.org/certification
123 N. Pitt Street I Alexandria, VA 22314 USA
gbta.org
P: + (001) 703 236 1108 I F: + (001) 703 342 4324 I E: Htrusty@gbta.org
Candidate Paper and Pencil Certification Handbook | 1

GBTA RECOMMENDS YOU KEEP THIS
HANDBOOK FOR REFERENCE THROUGHOUT
THE APPLICATION AND EXAMINATION PROCESS
THIS HANDBOOK CONTAINS IMPORTANT INFORMATION ABOUT THE GLOBAL TRAVEL
PROFESSIONAL TM (GTP) CERTIFICATION PROGRAM. TO AVOID DELAYS IN PROCESSING
YOUR APPLICATION, IT IS IMPORTANT TO FOLLOW THE GUIDELINES OUTLINED IN THIS
HANDBOOK AND COMPLY WITH REQUIRED DEADLINES. THE HANDBOOK EXPLAINS
THE ELIGIBILITY REQUIREMENTS YOU MUST MEET TO TAKE THE EXAMINATION, THE
APPLICATION PROCESS, HOW EXAMINATIONS ARE SCORED, AND PROVIDES SPECIAL
ACCOMMODATION(S) INFORMATION. ALL GENERAL INQUIRIES REGARDING THE
GTP TM CERTIFICATION ARE MANAGED THROUGH THE GBTA ACADEMY OFFICE.
IF YOU HAVE ANY QUESTIONS ABOUT THE POLICIES, PROCEDURES, OR PROCESSING OF
YOUR APPLICATION AFTER READING THIS HANDBOOK, PLEASE CONTACT
Heather Trusty AT htrusty@gbta.org OR + (001) 703 236 1108.
2 | The Global Travel Professional TM (GTP) Certification

Table of Contents
Overview ..........................................................................4
About the Global Business Travel Association ...............................................4
About GBTA Academy ..................................................................4
Purpose of the Global Travel Professional (GTP) Certification Program ..........................4
Validity & Reliability of the Exam .........................................................4
Benefits of Certification .................................................................4
Certification Governance Board ..........................................................4
The Examination ...................................................................5
General Information About Development of the GTP Examination ..............................5
Professional Examination Services .......................................................5
Eligibility Requirement ..................................................................5
Statement of Non-Discrimination .........................................................5
Denial of Certification ..................................................................5
Examination Format ....................................................................6
Language ............................................................................6
Americans with Disabilities Act ..........................................................6
Application Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Application and Fees ...................................................................7
Application/Payment Deadline ...........................................................7
Auditing of Applications for Eligibility .....................................................7
Special Circumstances and Fees ..................................................8
Incomplete Applications ................................................................8
Cancellation/Fee Refund ................................................................8
Extreme Circumstances/No Penalty Fee ...................................................8
Preparing for the Examination ...................................................9
Paper and Pencil Examination Test Content Outline ..........................................9
Knowledge .......................................................................... 11
Test Content Outline ..................................................................12
Preparation Suggestions ...............................................................12
Resources ...........................................................................12
GBTA Hub ...........................................................................12
On the Day of the Examination ..................................................13
Test Room Requirements ...............................................................13
Paper and Pencil Testing Policies ........................................................13
Dismissal ............................................................................14
Inclement Weather ....................................................................14
Examination Irregularities ..............................................................14
Handling of Examinations ..............................................................14
After the Examination ...........................................................15
Notification of Results .................................................................15
Pass/Fail Score Determination ..........................................................15
Appeals .............................................................................15
Retesting ............................................................................15
Attainment of Certification .............................................................15
Appropriate Use of the Certification ...........................................16
Recertification .......................................................................16
Code of Professional Conduct ...........................................................16
Glossary of Handbook Terms ....................................................17
Forms .............................................................................18
2013 GBTA Academy Global Travel Professional (GTP) Paper and Pencil Exam Application Form ..18
Disability Accommodation(s) Request Form ...............................................21
Candidate Paper and Pencil Certification Handbook | 3

Overview
About the Global Business Travel Association
The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings organization. Collectively, GBTA’s
5,000-plus members, including travel managers from over 70 of the Fortune 100 companies, represent a global industry of $1 trillion in
business travel and meetings expenditures annually. GBTA provides its network of 21,000 business and government travel and meetings
managers, as well as travel service providers, with networking events, news, education and professional development, research,
and advocacy. For more information, visit gbta.org.
About GBTA Academy
The GBTA Academy provides learning opportunities specific to the travel management industry to enhance knowledge and elevate
careers. Whether just beginning a professional journey or well-established in the industry, the GBTA Academy offers education
programs to advance professional growth. Learn business basics and update core proficiencies with the latest knowledge. The GBTA
Academy also presents the very first certification in the business travel industry — the Global Travel Professional (GTP).
Purpose of the Global Travel Professional (GTP) Certification Program
The purpose of the GTP Certification Program is to:
• Establish the body of knowledge for business travel professionals
• Assess the level of knowledge demonstrated by business travel professionals in a valid and reliable manner
• Grant recognition to business travel professionals who meet the eligibility requirements and have passed an examination
• Elevate the status and credibility in the business travel industry
• Encourage professional growth in the field of business travel management
• Provide employers with a tool to identify skilled, knowledgeable professionals
The GTP Certification is designed to elevate professional standards, enhance individual performance, and recognize individuals who
demonstrate the knowledge essential to the practice of the business travel professional. The GTP Certification Program must be independent
of any specific course or curriculum. In addition, continued competency is enhanced through ongoing renewal requirements
and certificants must adhere to a Code of Professional Conduct.
Validity & Reliability of the Exam
The GTP Certification examination is also designed to meet testing industry standards for validity and reliability.
• Validity is the degree to which the content of the examination reflects the knowledge and skills required to perform the duties
of a business travel professional in a competent manner.
• Reliability is the accuracy of the examination results; that is, the test and results are delivered in a consistent manner.
benefits of certification
The benefits of the GTP certification include:
• Professional growth and development
• Demonstration of your commitment to your career to peers, supervisors, and the public
• Increased recognition and career advancement
Certification Governance Board
The Certification Governance Board (CGB) is an independent board that oversees the development and administration of the GTP
Certification Program.
The purpose of the CGB is to administer a valid, reliable, defensible, and psychometrically sound examination. The CGB monitors
and revises policies, procedures, and materials related to the GTP Program.
4 | The Global Travel Professional TM (GTP) Certification

The Examination
General Information about the Development of the GTP Examination
GBTA performs continuous job analyses to ensure certification testing reflects the most current requirements of professional practice.
The examination development follows internationally recognized and accepted procedures for content, validity, and reliability of
scores. Business travel professionals from across the globe are surveyed to evaluate the level of knowledge, skills, and abilities that
are expected within the industry. The examination questions are developed by subject matter experts based on the results from the
job survey.
To assist in this process, the GBTA Academy has partnered with a highly regarded professional testing service organization,
Professional Examination Service, that will assist in continuing to maintain and further enhance the GTP Certification Program.
Professional Examination Services
Professional Examination Services (PES) provides industry-leading credentialing, technology, and delivery solutions in support of
professional licensure and certification, training, and continuing professional education across a broad range of professions. As a
mission-driven, not-for-profit organization dedicated to promoting the public welfare through credentialing, PES tailors its services to
each client’s unique needs. PES currently works with more than 60 professional associations and over 100 different licensing boards
in 62 U.S. and Canadian jurisdictions, and tests candidates in every geographic region of the world. All of PES’s clients receive either
full or partial services in support of certification of licensure programs, and most are either national or international in scope.
Eligibility Requirement
Candidates become eligible to take the GTP examination upon successfully documenting the following requirement:
• Minimum of three years of business travel related experience. Business travel related experience is defined as time spent
selling or procuring business travel services.
Detailed information on meeting the eligibility requirements must accompany the application.
Membership is not a requirement for eligibility to take the GTP examination. However, if applicants join GBTA, they will receive the
lower member application rate.
Statement of Non-Discrimination
The GBTA Academy endorses the principles of equal opportunity. Eligibility criteria for the examination and certification as a global
travel professional are applied equally to all individuals regardless of age, race, religion, gender, national origin, veteran status, or
disability.
Denial of Certification
If the applicant is deemed ineligible for certification, or if the documentation submitted does not meet the requirements listed, the
applicant will be notified in writing listing the specific reason(s) for the denial. Applicants may appeal in writing to the CGB within 30
calendar days of receiving the letter of denial.
If you decide not to appeal, you have 30 days to state that you do not wish to appeal the decision in writing and to request a refund.
Upon receipt of your written request for a refund, GBTA will issue you a refund minus a US$25 processing fee. Denials of eligibility
may be based on:
• Failure to fulfill eligibility requirement.
• Obtaining or attempting to obtain certification by fraud or deception.
Candidate Paper and Pencil Certification Handbook | 5

The Examination
Examination Format
The GTP examination is comprised of 125 multiple choice questions. Candidates will only be scored on 100 out of the 125 answered.
This is because 25 are considered pretest questions and are placed randomly throughout the examination. Pretest questions do not
affect the score and are used to collect statistical data and to ensure the test connects to the established test content. This process
is critical to ensuring that questions are statistically accurate and the item bank is continuously updated. Four possible answers are
provided for the multiple choice questions. Only one of the four answers is correct. There are no trick questions. There are no “all of
the above” and “none of the above” responses. The allotted time to complete the examination is three hours. Candidates are
advised to answer all questions.
Language
The examination is offered in English only.
Disabilities
Special arrangements shall be provided to candidates with a disability who submit a written explanation of their needs and
appropriate medical documentation along with their application. Please use the Accommodation Request Form found online or
in the back of this handbook: gbta.org/certification.
Candidates should also contact the GBTA Academy by March 10, 2013, if they have specific needs/supplies that will need to be
with them during the test administration (e.g., if diabetic candidates need insulin or candy or asthmatic candidates need an asthma
pump, etc.).
6 | The Global Travel Professional TM (GTP) Certification

Application Process
The application process for the GTP is as follows:
1. Submit your application along with the required information and fee on or before February 28, 2013. You must use your name as
it appears on your government issued ID as this will be used for admission to the testing room (valid ID must have a photo).
2. GBTA Academy will email you an authorization to test confirming your eligibility status and additional information about the
examination and testing site.
3. Candidates should contact GBTA before March 20, 2013, if they have not received or have lost their authorization to
test email.
4. If you have questions regarding the application process or need to make changes to your application, please contact
Heather Trusty at htrusty@gbta.org or + (001) 703 236 1108.
Application and Fees
You must complete the current application to apply for the GTP examination. Please be sure to read all information included in this
handbook and follow all instructions on the application carefully. Please note, when applying online, you will save time if you
collect your employment history in advance and have it with you when you begin filling out the form. You will not be
able to save or refer to portions of the application while working online.
A completed application requires the following:
pp
pp
pp
Completed Application Form
Completed Verification of Experience Form
Fee Payment and Receipt
All materials are available at the back of this handbook in the section titled “Forms” and online at gbta.org/certification.
GBTA accepts Visa, MasterCard, and American Express.
Toronto, Canada March 25, 2013 Examination Registration Fees
GBTA Member Non-GBTA Member
Registration Opened: December 19, 2012
Final Application Deadline: February 28, 2013 US$300 US$400
Note: All applicants must be registered by February 28, 2013. Applications will not be received after that date and online
registration will be closed.
If you would like to join or renew your GBTA membership prior to registration to receive member pricing for your examination,
go to: gbta.org/join.
Auditing of Applications for Eligibility
The CGB randomly audits applications to verify the applicant’s eligibility to take the GTP examination. An applicant whose
application is being audited will be notified in writing by the GBTA Academy and given a reasonable timeframe to provide any
additional documentation that is required. If the candidate does not respond by the deadline, or does not provide the required
documentation within the given timeframe, he or she may be declared ineligible.
Candidate Paper and Pencil Certification Handbook | 7

Special Circumstances and Fees
Incomplete Applications
Incomplete applications will be returned to the applicant, along with all fees (minus a US$25 processing fee), and all submitted
documentation.
Cancellation/Fee Refund
The examination fee is refundable (minus US$100 processing fee) if the candidate notifies the GBTA Academy of his or her
cancellation and refund request in writing by February 28, 2013.
Extreme Circumstances/No Penalty Fee
If a candidate has missed the examination due to emergency or hardship, such as serious illness of either the candidate or an immediate
family member; death in the immediate family; disabling traffic accident; court appearance or jury duty; or military duty, he or
she will be permitted to reschedule the examination at no additional charge if the following requirement has been met:
• Candidate must submit written verification and supporting documentation of the circumstances to Heather Trusty within
20 days of the original examination date.
If such a request is not made, the candidate will forfeit the full examination fee. To apply for a future date, the candidate must
complete a new application, pay all applicable fees, and meet all eligibility requirements in effect at the time of reapplication.
8 | The Global Travel Professional TM (GTP) Certification

Preparing for the Examination
Paper and Pencil Examination Test Content Outline
The GTP test content outline is based on a job analysis survey of knowledge and skills needed for business travel professionals. There
are four domains that identify the major knowledge base areas included in the examination. The numbers and percentages listed
beside each domain indicate the percentage of questions devoted to each area.
Applicants are strongly encouraged to refer to the test content outline for details regarding the level of skill and knowledge required
to earn the GTP Certification.
GTP Test Content Outline and Item Classification Scheme
DOMAIN 01 Strategic Business Planning (15% of exam)
Task 0101 Meet with internal stakeholders from various functional areas to determine organizational
culture, goals, and objectives.
Task 0102 Review travel program to ensure that program goals align with overall organizational
objectives.
Task 0103 Evaluate status and content of travel-related contracts.
Task 0104 Perform gap analysis of travel program components to identify potential areas for improvement.
Task 0105 Utilize business analytics (e.g., SWOT, cost analysis, market share analysis) for travel program
optimization.
Task 0106 Communicate the travel program strategy to organizational management.
Task 0107 Evaluate the need for additional strategic projects, such as strategic meetings management
program, expense reporting tools, consolidated data management, etc.
DOMAIN 02 Buyer/Supplier Relations (28% of exam)
Task 0201 Identify, cultivate, and manage relationships with current and potential buyers and/or suppliers
that support the travel program’s goals and objectives.
Task 0202 Establish and prioritize strategic travel program goals that are mutually beneficial to buyers
and suppliers.
Task 0203 Conduct due diligence (i.e., assess risk, security, financial viability, traveler feedback) with
respect to potential buyer or supplier.
Task 0204 Prepare and issue/respond to RFIs/RFQs/RFPs for services related to the travel program.
Task 0205 Evaluate and select supplier(s)/customers based on responses to RFIs/RFQs/RFPs.
Task 0206 Mutually develop service level agreements (SLAs) and key performance indicators (KPIs) for
inclusion in buyer-supplier contracts.
Task 0207 Identify and agree upon technology platforms to be used to support contract goals.
Task 0208 Monitor and ensure buyer/supplier compliance with organizational policies (e.g., sustainability
initiatives, health and safety, security, ethics).
Task 0209 Negotiate terms and conditions of contracts.
Task 0210 Communicate contract details and action items to appropriate parties.
Task 0211 Identify and execute supplier and/or customer process improvements (e.g., Six Sigma, quality
program).
Task 0212 Conduct and/or participate in account reviews.
Task 0213 Conduct internal contract audits (e.g., safety, security, internal expense).
Task 0214 Develop and implement communication plans (e.g., product placement, internal promotion).
Candidate Paper and Pencil Certification Handbook | 9

Preparing for the Examination
DOMAIN 03
Task 0301
Task 0302
Task 0303
Task 0304
Task 0305
Task 0306
Task 0307
Task 0308
Task 0309
DOMAIN 04
Task 0401
Task 0402
Task 0403
Task 0404
GTP Test Content Outline and Item Classification Scheme
Travel Program Administration (36% of exam)
Contribute to development and ongoing review of organizational policies (e.g., corporate social
responsibility, travel and expense, travel risk management).
Monitor and evaluate compliance with organizational policies related to the travel program.
Allocate resources (e.g., staff, budget, soft dollar benefits) for travel program activities.
Develop, execute, and maintain the internal stakeholder communication plan addressing travel
program procedures and updates.
Train/educate stakeholders on travel-related policies, procedures, and tools.
Collaborate with relevant internal groups (e.g., travelers, finance, HR, IT, revenue management)
to accomplish travel program initiatives.
Identify and execute internal travel program-related process improvements.
Participate in travel industry activities to maintain and increase industry knowledge and support
the advancement of company initiatives.
Support the development and implementation of travel risk management, crisis management,
and business continuity plans.
Data/Analytics/Finance (21% of exam)
Identify appropriate data sources required to support decision-making process (e.g., ROI, cost
analysis, program compliance, benchmarking).
Gather, consolidate, and validate accuracy of data from identified sources.
Create and analyze data reports for various stakeholder groups to identify trends, benchmark,
and communicate travel program performance.
Analyze and report travel spend in relation to budget/forecast.
10 | The Global Travel Professional TM (GTP) Certification

Preparing for the Examination
01 Industry sector products and
services (e.g., air, rail, hotel, ground
transportation, travel management
company, corporate card, expense
management)
02 Industry trends and forecasts
03 Marketplace/competitive landscape
04 Organizational goals objectives and
culture policies and procedures
05 Components of a managed travel
program
06 Travel industry terminology (e.g.,
global distribution system [GDS],
strategic meetings management
program [SMMP], passenger name
record [PRN], International Air Transport
Association [IATA], local receptive
agent [LRA], online booking tool
[OBT], travel management company
[TMC])
07 Strategic planning process and
techniques
08 Communication strategies and
techniques
09 Presentation techniques
10 Basic financial/accounting concepts
(e.g., budget preparation, internal
forecasting, market share reporting)
11 Revenue/yield management
techniques and terminology
12 Business metrics and models
13 Travel reporting metrics
14 Market share analysis techniques
15 Strength/weakness opportunity
threat (SWOT) analysis process
16 Spend analysis tools and techniques
17 ROI principles (e.g., business case
evaluation, cost-benefit evaluation)
18 Gap analysis process
19 Strategic meetings management
principles
20 Regional and cultural differences
KNOWLEDGE
21 Customer relationship management
techniques
22 Basic procurement practices and
terminology (e.g., non-disclosure
agreement, terms and conditions,
due diligence, strategic sourcing)
23 Supplier contracting scenario models
24 Contract terminology
25 Principles of project management
(e.g., planning, scheduling, tracking,
execution, reporting)
26 Negotiation techniques
27 Persuasion and influencing
techniques
28 Request for information/quotation/
proposal/presentation
29 Service level agreements
30 Key performance indicators
31 Goal setting process and methods
32 Reservation and online booking tools
33 Internal and external program audits
(e.g., air/hotel/car rate audit, policy
compliance audit, contract audit)
34 Business continuity planning
35 Technology products used in travel
industry (e.g., online booking tools,
reporting tools, traveler tracking
tools, mobile applications)
36 Process improvement techniques
37 Travel risk management/duty of care
processes, policies and procedures,
and tools
38 Data management techniques
39 Data consolidation tools
40 Data privacy requirements
41 Management reporting
42 Teamwork and dynamics
43 Marketing techniques
44 Change management concepts
45 Expense reporting techniques
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Preparing for the Examination
TEST CONTENT OUTLINE
Begin studying the test content outline as soon as you are interested in taking the GTP Examination. The best preparation is to
understand the core competencies and their application to business travel management.
Preparation Suggestions:
• Discuss each domain and task
• Assess your skills and knowledge
• Ascertain your strengths and weaknesses
• Have a plan for learning specific topics
• Sort the list according to your knowledge level
• Think about a question that could be asked for each topic
RESOURCES
The GBTA Academy developed a list of sample resources that candidates may use when preparing for the examination. This list
serves as a means to provide examples of resources available. The GTP Test Content Outline is the “guide” to the areas of knowledge
that candidates will be tested. Please check the GBTA website for the updated resource list at gbta.org/certification.
You may also have other business travel management related books and articles to reference. Studying and talking with other
experienced professionals is also a good way to prepare.
GBTA HUB
Another method of preparation is connecting with other GTP candidates through the GBTA Hub. This is a great way to interact and
exchange ideas. Connect with candidates at hub.gbta.org.
Please be aware that no two candidates have the same knowledge base or experience and these differences must be taken into
consideration when determining a study method. The best preparation is to understand the core competencies based on experience.
12 | The Global Travel Professional TM (GTP) Certification

On the Day of the Examination
Test Room Requirements
Before you take the examination, you will be asked to sign a confidentiality agreement. If you do not sign and agree to the terms
below, you may be dismissed from the testing room or your examination results may be invalidated.
“Due to the confidential nature of this test, I agree that I will not copy
or retain test questions or transmit them in any form to any other
person or organization.”
Prior to taking the examination, candidates will be asked to complete a short survey.
Paper and Pencil Testing Policies
The following are the rules enforced at all paper and pencil administrations:
• You will receive a confirmation email no later than one week prior to the examination detailing your registration. You must
be properly registered, listed on the test site roster, and present a valid government issued photo identification (e.g., driver’s
license or passport) with candidate’s name on it in order to be allowed to take the paper and pencil examination.
• Candidates are required to bring to the test administration: a copy of the authorization to test email and a valid government
issued photo identification (e.g., driver license or passport). The names on both identification and authorization to test email
must match. If they do not have the proper identification, candidates should contact Heather Trusty prior to the test date to
determine alternative documents.
• Candidates are required to bring several #2 pencils.
• You should arrive approximately 30 minutes prior to the examination to allow sufficient time for you to check in and locate
your seat. Late arrivals cannot be admitted to the testing room. Candidates arriving more than 15 minutes after the
examination has begun will not be admitted and will have to pay a US$100 reschedule fee before they will be able to
reschedule the examination.
• Note taking is prohibited during the test.
• No reference material, books, papers, or personal items (purses, briefcases, coats, etc.) are allowed in the testing room.
• No electronic devices are permitted in the testing room, including telephones, signaling devices such as pagers and alarms,
personal digital assistants (PDAs) and other hand-held computers.
• You may bring earplugs into the testing room.
• No weapons or instruments that could reasonably be used as weapons may be brought into the examination room.
• No test materials or documents of any sort are to be taken from the examination room.
• Proctors are authorized to maintain secure and proper test administration procedures, including relocation of candidates.
• No questions concerning the content of the examination may be asked during the testing session.
• Food and beverages are not permitted in the testing room. Tobacco products and gum may not be used during the
examination.
• Breaks are not scheduled during the examination. Candidates are permitted breaks on an individual basis, but no additional
time is given to candidates who take breaks.
• Candidates will not be allowed to talk during individual breaks. Those who do will be denied re-admittance to the testing
room, forfeit all fees, and will not have their examinations scored.
• Candidates may not copy in writing or otherwise record or transmit to others any examination questions and/or answers or
other aspects of the nature or content of the examination.
• Candidates may not offer to assist or solicit assistance from other candidates, examiners, or those responsible for the
administration of the examination.
• Unauthorized visitors will not be allowed at the test site. Observers approved by GBTA may, however, be present during the
testing session.
Candidate Paper and Pencil Certification Handbook | 13

On the Day of the Examination
Dismissal
Any candidate who is observed engaging in any misconduct will be subject to dismissal from the examination, may be barred from
future examinations for a period ranging from one year to permanent dismissal, and may be required to forfeit his/her current
examination fee and/or period of eligibility.
Inclement Weather
If any candidate is unable to arrive at a designated examination site because of inclement weather, terrorist acts, a natural disaster,
or other unforeseen emergencies beyond control of the candidate as determined by the GBTA Academy, the candidate will be
allowed to take the examination during the next test administration without being charged a re-examination fee.
If for any reason the examination is unable to be administered, it will be rescheduled within a reasonable period of time. Candidates
may take the examination during the next administration without being charged a re-examination fee.
Examination Irregularities
Any problems, suspected instances of cheating, alleged inappropriate examination administration, environmental testing conditions
severe enough to cause disruption of the process, or other irregularities related to test administration should be addressed with the
onsite proctor or to staff. All such matters will be reported, investigated, and subject to further action based upon policies and
procedures adopted by the GBTA Academy.
Handling of Examinations
Professional Examination Services (PES) will take all available precautions to ensure the appropriate and secure handling of
completed examinations. In the rare and extreme case in which the examinations become lost or unreadable, candidates will
be required to undergo retesting, without being charged a re-examination fee. Candidates will be responsible for their own
travel-associated expenses for future examinations.
14 | The Global Travel Professional TM (GTP) Certification

After the Examination
Notification of Results
Candidates are notified, in writing, of individual examination results within eight weeks of the test administration. For security
reasons, results will not be given over the phone or sent by fax or email. Please contact Heather Trusty in writing at
htrusty@gbta.org or at 123 North Pitt Street, Alexandria, VA 22314 USA if you have a change of address or name since the
examination administration.
Pass/Fail Score Determination
Candidate’s score reports will indicate a “Pass” or “Fail.”
Passing or failing the examination is based on a scale score. A scale score of at least 500 is needed to pass.
Scores are determined by converting the number of questions answered correctly to a scale score that ranges from 200–800.
You need a total of at least 500 to pass the GTP exam.
Passing candidates receive a score report stating a brief message about achieving a passing score.
Failing candidates receive a score report with diagnostic information that will show areas of strength and weakness. This information
is designed to help focus candidate’s study for subsequent examinations.
Appeals
Candidates who feel their examination score is in error may appeal their score. Candidates must send their appeal in writing to
GBTA within 10 business days after receiving their results. Appeals are to be sent to Heather Trusty at htrusty@gbta.org or to
123 North Pitt Street, Alexandria, VA 22314 USA. Candidates should include their name and ID number.
The appeal will be submitted to the Certification Governance Board (CGB) for review.
Retesting
In the event that a candidate fails the examination and wants to retest, the GBTA Academy requires the candidate to retest in the
next test administration.
Attainment of Certification
If an eligible candidate passes the GTP examination and accepts the GTP Code of Professional Conduct, they will become GTP
Certified and receive official documentation from the GBTA Academy.
Candidate Paper and Pencil Certification Handbook | 15

Appropriate Use of the Certification
An individual who has been granted the GBTA Academy GTP Certification may list the certification on stationery, websites, business
cards, and other promotional materials as:
• John Doe, Global Travel Professional TM
• John Doe, GTP TM
Should the certificant be suspended or withdrawn for any reason, the individual must immediately cease the use of the certification
designation and acronym on stationery, websites, business cards, and any and all promotional materials.
Recertification
The GBTA GTP Certification is valid for three years. To maintain the GTP Certification, you must obtain 50 Recertification Credits
within that three-year period. (Detailed information on this program will be available in 2013.)
If you don’t obtain the 50 Recertification Credits, you must retake the GTP examination in order to remain GTP certified. When a
certificant retakes the examination for recertification, no verification of experience is necessary.
Code of Professional Conduct
GBTA sets forth this Code of Professional Conduct to guide GTP Certification holders:
GTP Certificants shall:
1. Perform their duties with objectivity, due diligence, and professionalism.
2. Serve the interest of all stakeholders in a lawful manner, while maintaining high standards of ethics, integrity, and character.
3. Inform appropriate parties of the results of work performed; revealing all significant facts known to them.
4. Provide truthful and accurate representations to the public in advertising, public statements, and other representations, and
in the preparation of estimates concerning, costs, services, and expected results.
5. Conflict of interest: disclose circumstances that may be considered or perceived to interfere or alter your ability to make
sound, objective business decisions, or suggest any appearance of impropriety.
6. Avoid conduct that could cause a conflict of interest with client, employer, employee, or the public.
7. Provide accurate, complete, and truthful representations concerning all certification and recertification information.
Failure to comply with the Code of Professional Conduct could result in an investigation of conduct and, ultimately, disciplinary
measures that may include loss of certification.
16 | The Global Travel Professional TM (GTP) Certification

Glossary of Candidate Handbook Terms
Applicant: A person who has submitted an application for certification and is requesting acceptance of eligibility to sit for the GTP
examination.
Candidate: An applicant whose application has been processed and deemed eligible to take the GTP examination.
Certification Governance Board (CGB): An independent board that oversees the Global Travel Professional Certification Program.
The purpose is to administer a valid, reliable, defensible, and psychometrically sound examination.
Certification Program: All components associated with awarding a certification. That is, it refers to the full set of activities related
to awarding and maintaining the credential. These activities include eligibility, examination, recertification, disciplinary action,
governance, and policies.
Code of Professional Conduct: The professional standards by which the GTP Certified must agree to uphold and abide. It is a statement
of principles and expected behavior and conduct of the GTP Certified. The GTP Certified is subject to enforcement of the code
of professional conduct, and if found in violation may be subject to disciplinary procedures. Commitment to the code of professional
conduct is a requirement for application to and awarding of certification.
Test Content Outline: The outline of domains and tasks identified as a result of the job analysis process.
GBTA Academy: The organization that provides learning opportunities specific to the business travel management industry to
improve knowledge and elevate careers. For more information about the GBTA Academy, visit gbta.org/academy.
GTP: Acronym for Global Travel Professional.
Item: Formal term used for “test questions.”
Job Analysis: A study to identify the knowledge, skills, and abilities necessary for the business travel professional.
Pretest Items: Pretest items ensure the test is reliable and that it connects to the established test content. This process is critical to
ensuring that questions are statistically accurate and the item bank is continuously updated.
Professional Examination Service (PES): The organization that provides industry-leading credentialing, technology, and delivery
solutions in support of professional licensure and certification, training, and continuing professional education across a broad range
of professions.
Recertification: The extension of certification to maintain use of the GTP credential by completing 60 Continuing Education Units
(CEUs) within the three-year certification period.
Subject Matter Experts: Industry professionals who volunteer during different phases of the test development process to participate
in test development activities such as item writing, item review, and setting the pass score.
Candidate Paper and Pencil Certification Handbook | 17

2013 GBTA Academy Global Travel Professional (GTP)
Paper and Pencil Exam Application Form
To apply online, please visit GTBA website at gbta.org/certification.
Exam Date: March 25, 2013 — Toronto, Canada | 9:00 am – 12:00 Noon
1. REGISTRATION INFORMATION
PLEASE PRINT CLEARLY. PROCESSING WILL BE DELAYED IF INCOMPLETE OR NOT LEGIBLE.
Member Type: p GBTA Member
p Non-GBTA Member
Dr./Mr./Mrs./Miss.
First Name MI Last Name
Title Organization Email
Primary Contact Information
Mailing Address
City Country Postal Code
Phone (Area Code) (Number)
(Ext)
2. EXAM APPLICATION FEES
Final Application Deadline February 28, 2013
GBTA Member
Non-GBTA Member
US$300 p
US$400 p
p Check this box if you require special testing accommodation(s).
PAYMENT INFORMATION — Application must be accompanied by payment.
Bill my credit card: p Visa p MasterCard p American Express
Credit Card Number Exp. Date MM/YR CVS Number
Name on Card

2013 GBTA Academy Global Travel Professional (GTP)
Paper and Pencil Exam Application Form
3. Eligibility Requirements
Minimum of three years of business travel related experience. Business travel related experience is defined as time spent selling or
procuring business travel services.
Candidate Experience
The following information about the candidate should be listed in chronological order, with the most recent position listed first.
Job Title
Organization
From / / to / /
Dates
Total Months
Description of Duties
Job Title
Organization
From / / to / /
Dates
Total Months
Description of Duties
Job Title
Organization
From / / to / /
Dates
Total Months
Description of Duties
pp
I verify that I have read and understand the instructions and that the information given by me is correct. I understand and
agree that any misrepresentation of facts will result in automatic disqualification to sit for the GTP examination or revocation
of the Global Travel Professional (GTP) Certification. I understand that the information supplied is subject to audit and
failure to respond to a request for further information could be cause to withhold certification, to revoke certification, or
take other appropriate action. I acknowledge that prior to taking the exam, it is my responsibility to review and understand
the information contained in the candidate handbook and agree to abide by the Code of Professional Conduct.
Applicant Signature
Date

2013 GBTA Academy Global Travel Professional (GTP)
Experience Verification Form
4. CONTACT INFORMATION OF IMMEDIATE SUPERVISOR TO VERIFY EXPERIENCE
PLEASE PRINT CLEARLY. PROCESSING WILL BE DELAYED IF INCOMPLETE OR NOT LEGIBLE.
Name (printed)
Job Title/Position
Organization
Address:
City Country Postal Code
Phone Number Fax Number Email
Statement of Verification
pp
I verify that I have read and understand the instructions and that the information given by me is correct to the best of my
knowledge. I understand that the information supplied is subject to audit and failure to respond to a request for further
information could result in cause to withhold certification, revoke certification, or take other appropriate action.
Applicant Signature
Date
5. Join or Renew your GBTA Membership (in order to receive the member rate please join or renew)
To join or renew, please go to gbta.org/membership. If you have questions about membership, please contact enquiries@gbta.org.

2013 GBTA Academy Global Travel Professional (GTP)
DISABILITY Accommodation(s) Request Form
If you have a disability and would like to request special accommodations during testing, please complete Section 1.
You must have an appropriate professional (education professional, doctor, psychologist, psychiatrist) with current knowledge of
your disability complete Section 2 to verify that you require the requested special accommodation(s) during testing.
The professional must attach a letter detailing the specific nature of your disability as it relates to the test and the reason for requesting
accommodation is required. The letter must be written on the professional’s letterhead and have an original signature.
If any of the items are not completed and included, your request will not be processed.
SECTION 1 (to be completed by candidate) PLEASE TYPE OR PRINT CLEARLY
Full Name
Mailing Address
City Country Postal Code
Phone Number
Email
Disability
Accommodation(s) Requested
By signing below, I attest that the information I have provided on this application is accurate, true, and correct to the best of my
knowledge. I authorize the release of the information requested to GBTA for use in determining eligibility for the requested special
accommodations in testing. If the information provided is not sufficient to evaluate the request, I authorize GBTA to obtain additional
information from the professional who completed the documents related to this request. In addition, I authorize that professional to
provide the additional information to GBTA for evaluating the appropriateness of my requested special accommodations in testing.
I understand that GBTA reserves the right to verify any and all information in my application, this request, or in connection with my
certification. Therefore, I understand and agree that my failure to provide accurate, true, and correct information shall constitute
grounds for rejection of my application request for special accommodations in testing or denial or revocation of my certification.
Signature
Date
Please send form and documentation to:
Global Business Travel Association I Attn: Heather Trusty
123 N. Pitt Street I Alexandria, VA 22314 USA
E: htrusty@gbta.org I F: + (001) 703 342 4324

2013 GBTA Academy Global Travel Professional (GTP)
DISABILITY Accommodation(s) Request Form
SECTION 2 (to be completed by appropriate professional) PLEASE TYPE OR PRINT CLEARLY
I have known
since
(Full Name of Candidate)
(Date)
in my role as a
(Professional Title)
The candidate has discussed with me the nature of the GBTA Academy GTP examination. It is my opinion that because of this
candidate’s disability as detailed on the attached letter, he/she should be accommodated by providing the following: (please check
all that apply)
pp
pp
Reader
Scribe
pp
pp
Time-and-a-half
Double time
pp
Use of computer or other adaptive equipment
(please specify):
pp
Extended time
pp
Separate testing area
pp
Other (please specify):
Name (Printed)
Signature
Date
Title
License Number and Country
Organization
Address:
City Country Postal Code
Phone Number
Fax Number
Email
Please send form and documentation to:
Global Business Travel Association I Attn: Heather Trusty
123 N. Pitt Street I Alexandria, VA 22314 USA
E: htrusty@gbta.org I F: + (001) 703 342 4324