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Love your work.<br />

September 2011.


Vito wins Van of <strong>the</strong> Year<br />

Vito adds ano<strong>the</strong>r trophy to <strong>the</strong> cabinet<br />

The all-new Vito has once again come up<br />

for praise. This time picking up Delivery<br />

Magazine’s prestigious Best Van of <strong>the</strong> Year<br />

Award for 2011 and <strong>the</strong> tag, ‘<strong>the</strong> best Vito ever<br />

released onto <strong>the</strong> Australian market’. Something<br />

our customers will no doubt attest to.<br />

The award comes on top of <strong>the</strong> model hitting<br />

<strong>the</strong> ‘million mark’ (see pages 29-30), production<br />

wise, and is no small feat given <strong>the</strong> raft of<br />

competition in this segment of <strong>the</strong> market.<br />

Safety, fuel economy and cost were highlighted<br />

as key considerations in this year’s awards.<br />

The first two, in particular, forming such an<br />

important part of a buyer’s decision, according<br />

to <strong>the</strong> magazine, with cost also a major factor.<br />

“<strong>Mercedes</strong>-<strong>Benz</strong> has significantly improved<br />

<strong>the</strong> Vito to <strong>the</strong> point that it’s now <strong>the</strong> best<br />

specification it’s ever offered,” said Delivery<br />

Magazine’s editor Chris Mullett. “With new<br />

engines and transmissions, plus revised rearaxle<br />

ratios, <strong>the</strong>se vans are more fuel efficient and<br />

offer greater safety inclusions than ever before.”<br />

With this in mind, Delivery Magazine<br />

was particularly impressed with <strong>the</strong> lineup’s<br />

‘matching of <strong>the</strong> right engines and<br />

transmissions with <strong>the</strong> correct rear-axle ratios’,<br />

noting it as a key part of its decision. These<br />

aside, <strong>the</strong> range’s plethora of options – namely<br />

its adaptability to meet <strong>the</strong> demands of a wide<br />

range of specific applications – and <strong>the</strong> model’s<br />

<strong>full</strong> fluid automatic transmissions were also<br />

singled out. The latter being particularly handy<br />

when driving in heavy, congested city traffic.<br />

“With <strong>the</strong> one-millionth Vito having just been<br />

produced, it’s fantastic to top that milestone off<br />

with this prestigious award as Australia’s best<br />

van,” said Kolja Rebstock, Managing Director<br />

of <strong>Mercedes</strong>-<strong>Benz</strong> Commercial Vehicles.<br />

The award also reflects <strong>the</strong> fact that <strong>the</strong><br />

range has set <strong>the</strong> benchmark for workplace<br />

safety, with its five-star ANCAP rating, when<br />

fitted with optional front window airbags, as<br />

well as its exceptional eco-friendly credentials,<br />

thanks to its next generation EURO 5 engines.<br />

Rebstock also went on to say: “We’ve worked<br />

hard to provide <strong>the</strong> best van in Australia, and<br />

this award clearly recognises this. Very simply,<br />

<strong>the</strong> Vito is <strong>the</strong> ‘<strong>Mercedes</strong>-<strong>Benz</strong>’ of vans.”


More Than A Box On Wheels<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Highlights<br />

3 On course for better safety<br />

5 Cold comfort<br />

9 Five-star lifesaver<br />

11 Get Motoring<br />

13 Around <strong>the</strong> world in 125 days<br />

17 A league of <strong>the</strong>ir own<br />

19 Tried and tested<br />

Hello and a warm Spring welcome to our<br />

latest issue of Love Your Work.<br />

You might recall that we spoke of our<br />

optimism for 2011 in <strong>the</strong> first issue this year.<br />

Well it appears our feelings were well founded.<br />

As many will know we launched <strong>the</strong> eagerly<br />

awaited new Vito to customers, dealers and<br />

media at <strong>the</strong> world renowned Philip Island<br />

Circuit in February. Guests were informed<br />

of <strong>the</strong> key changes and <strong>the</strong>n invited to really<br />

test <strong>the</strong> range in a controlled closed circuit<br />

environment. Continue reading inside for a<br />

<strong>full</strong> summary of <strong>the</strong> week-long event.<br />

Since <strong>the</strong>n <strong>the</strong> feedback has continued to<br />

be overwhelmingly positive and reached new<br />

heights when <strong>the</strong> Vito came out as <strong>the</strong> clear<br />

winner amongst almost 30 o<strong>the</strong>r vans to be<br />

awarded <strong>the</strong> Australian 2011 Van of <strong>the</strong> Year<br />

by Delivery Magazine. So in <strong>the</strong> same year<br />

when <strong>the</strong> one-millionth Vito has just rolled<br />

off <strong>the</strong> production line, things are looking<br />

very good for <strong>the</strong> Vito range both locally and<br />

internationally. If you have not had a chance<br />

to look over <strong>the</strong> new Vito as yet <strong>the</strong>n we, along<br />

with Delivery Magazine, suggest you do!<br />

We often remind o<strong>the</strong>rs that, whilst easily<br />

overlooked, vehicle safety has always been<br />

one of our key messages. Adriana, <strong>the</strong> owner<br />

and manager of a Sydney-based mobile Barista<br />

service, was unfortunately involved in a major<br />

accident with a truck. Emergency services<br />

attending <strong>the</strong> scene were surprised that she<br />

survived and that she now has <strong>the</strong> opportunity<br />

to tell of her experience in this issue.<br />

As well as safety, we also work hard to<br />

achieve sustainability goals with our vehicles.<br />

While we’ve previously covered <strong>the</strong> Sprinter<br />

NGT and <strong>the</strong> Vito E-CELL, our passenger car<br />

colleagues have just finished driving three<br />

B-Class F-CELLs around <strong>the</strong> world producing<br />

zero-emissions in <strong>the</strong> process (yes, zero) -<br />

ano<strong>the</strong>r first for <strong>Mercedes</strong>-<strong>Benz</strong> and a glimpse<br />

of what <strong>the</strong> future may hold.<br />

In closing, 2011 is proving to be a challenging<br />

year for many sectors (except for miners!).<br />

However despite some economic hurdles our<br />

Van range continues to achieve positive sales<br />

results so we, along with our dealer group,<br />

would like to express our gratitude to both our<br />

new and loyal owners for <strong>the</strong>ir trust in us and<br />

our products. We are pleased to have you as<br />

part of our Van Family and hope that your next<br />

journey is a safe, profitable and enjoyable one.<br />

Campbell York<br />

Senior Executive<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

1 Love Your Work September|2011<br />

Love Your Work September|2011 2


History/Safety<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

On course for better safety<br />

Journalists looked on in amazement as was held in 1994 to showcase <strong>the</strong> arrival of<br />

a pair of <strong>Mercedes</strong>-<strong>Benz</strong> S 600 Saloons <strong>the</strong> Electronic Stability Program (ESP). A<br />

completed lap after lap on <strong>the</strong> frozen surface control unit in <strong>the</strong> second car collected and<br />

of Lake Hornovan in Sweden. The driver of one compared a stream of data — such as degrees<br />

of <strong>the</strong> test cars was visibly struggling to hold of steering wheel lock and lateral acceleration<br />

his line, repeatedly having to countersteer — recorded by sensors. It <strong>the</strong>n used this data<br />

urgently to prevent <strong>the</strong> rear from sliding away. to apply care<strong>full</strong>y calculated brake impulses<br />

By contrast, <strong>the</strong> second car was taking <strong>the</strong> on individual wheels, keeping <strong>the</strong> car safely<br />

corners as if on rails. This slippery mismatch on course and ensuring exemplary handling.<br />

In 1987, <strong>the</strong> first test cars equipped with an<br />

early version of <strong>the</strong> system, known as ‘lateral<br />

slip control’, were sent out for trials. At <strong>the</strong><br />

same time, <strong>the</strong> new technology also had to<br />

prove itself in a driving simulator. Here, 80<br />

car drivers were asked to drive at precisely<br />

100km/h over a country road with treacherous<br />

patches of ice lurking on four different corners.<br />

Without <strong>the</strong> advantage of ESP, 78 per cent of<br />

SHARP<br />

REACTIONS<br />

Sensors build up a picture<br />

of <strong>the</strong> driving situation;<br />

calculated brake impulses on<br />

individual wheels prevent <strong>the</strong> car<br />

from sliding off its intended line.<br />

<strong>the</strong> test drivers had no chance of avoiding<br />

a skid-induced accident. However, with <strong>the</strong><br />

active safety system engaged, all <strong>the</strong> virtual<br />

tests ran without drama.<br />

ESP made its debut in <strong>the</strong> S-Class in 1995,<br />

and since <strong>the</strong>n <strong>Mercedes</strong>-<strong>Benz</strong> has fitted<br />

almost all of its passenger cars and vans<br />

with <strong>the</strong> system as standard, setting a new<br />

benchmark in active safety.<br />

3 Love Your Work September|2011<br />

Love Your Work September|2011 4


Technology/World<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Cold comfort<br />

New Vito surpasses all expectations in Finnish ice testing<br />

Picture this. Motoring editors from across<br />

Scandinavia. The all-new Vito. And<br />

a handful of competitors in <strong>the</strong> three-tonne<br />

class. Throw in snow, ice and insanely low<br />

temperatures, and you start to get an idea.<br />

This year’s running of Finnish motoring<br />

magazine Auto tekniikka ja juljetus’s annual<br />

Arctic Van Test didn’t disappoint, temperatures<br />

hit well into minus double-figures.<br />

Each model in <strong>the</strong> class was put to <strong>the</strong> sword in<br />

what could best be described as some of <strong>the</strong> most<br />

extreme driving conditions – at <strong>the</strong> cold end of<br />

<strong>the</strong> scale – on <strong>the</strong> planet. To cut to <strong>the</strong> chase,<br />

<strong>the</strong> Vito came up trumps, and by a country mile.<br />

Categories included handling, fuel<br />

consumption, load capacity and all-round<br />

performance. Cold region-specific factors were<br />

also tested, in <strong>the</strong> form of cold-start ability, as<br />

well as heating and mirror/window defrosting.<br />

Much more extreme to what we’re used to here<br />

in Australia, our sou<strong>the</strong>rn-most regions included.<br />

The Vito’s success can largely be attributed<br />

to <strong>the</strong> new-generation’s array of impressive<br />

features. Leading <strong>the</strong> field, <strong>the</strong> van’s ultrarefined<br />

new engine particularly impressed,<br />

thanks to newly developed balancer shafts,<br />

as did its fuel-economy and environmental<br />

credentials.<br />

The model’s new six-speed ECO Gear manual<br />

transmission was also praised, citing its<br />

exceptional performance which complements<br />

<strong>the</strong> engine’s low fuel consumption and emissions<br />

values. Significant points also came from <strong>the</strong><br />

Vito’s ability to seamlessly deliver excellent<br />

driving dynamics and handling throughout<br />

testing, a testament to <strong>the</strong> model’s completely<br />

new, optimally configured suspension package.<br />

Specifics aside, it was Vito’s overall<br />

reliability and robustness in <strong>the</strong> harshest of<br />

conditions that swayed <strong>the</strong> Finnish, Swedish<br />

and Norwegian testers – being <strong>the</strong> complete<br />

package, so to speak.<br />

Inside and out<br />

Inside, <strong>the</strong> new-generation improves on<br />

a host of user-friendly internal features,<br />

giving <strong>the</strong> driver and passengers alike,<br />

unprecedented comfort and convenience, as<br />

well as an even higher-quality atmosphere<br />

throughout <strong>the</strong> cabin. Also noteworthy are<br />

<strong>the</strong> new shift lever, push-buttons in <strong>the</strong><br />

upper array of <strong>the</strong> centre console and <strong>the</strong><br />

introduction of Bluetooth® and multifunction<br />

steering wheel (not available on 110 CDI).<br />

Outside, <strong>the</strong> Vito’s unforgettable face<br />

comes courtesy of new exterior highlights,<br />

new reflector headlamps framing <strong>the</strong> radiator<br />

grille, along with <strong>the</strong> standard daytime<br />

running lamps and fog-lamps integrated into<br />

<strong>the</strong> housing. It’s also interesting to note that<br />

<strong>the</strong> running lamps, for instance, have <strong>the</strong>ir<br />

own light source.<br />

5 Love Your Work September|2011<br />

Love Your Work September|2011 6


A Daimler Brand<br />

Satisfy your<br />

inner accountant.<br />

Drive away from<br />

$38,990 *<br />

• Car-like handling and ergonomically designed interior<br />

• Powerful yet economical low emission EURO 5 engine<br />

• ECO 6-speed transmission means low fuel consumption<br />

• ADAPTIVE ESP® standard across <strong>the</strong> range<br />

• 5-star ANCAP rating when fitted with optional front<br />

window airbags<br />

*Australia-wide recommended drive away price at participating authorised <strong>Mercedes</strong>-<strong>Benz</strong> dealers.<br />

Includes 12 months registration, 12 months CTP insurance, stamp duty and dealer delivery. Offer applies<br />

to standard specification new Vito 110 CDI SWB. <strong>Mercedes</strong>-<strong>Benz</strong> Australia/Pacific Pty Ltd, LMCT 6776.<br />

That’s why Vito is Van of <strong>the</strong> Year.


Customer Story<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Five-star lifesaver<br />

Viano once again proves its worth in <strong>the</strong> most critical of circumstances<br />

When on <strong>the</strong> road every day and clocking<br />

up serious kilometres, safety is nonnegotiable.<br />

Even more so when you’re regularly<br />

covering distances such as Sydney to south-east<br />

Queensland, or Sydney to Canberra.<br />

“Money is no issue when it comes to your<br />

life,” said Adriana Silva, who was involved in<br />

an accident with a truck in her Viano last year.<br />

“It saved my life, absolutely. The Viano did<br />

everything <strong>the</strong> marketing spiel said it would do<br />

– on <strong>the</strong> dot. It was incredible.”<br />

The owner and manager of Sydney-based La<br />

Barista walked away – virtually unsca<strong>the</strong>d –<br />

from <strong>the</strong> accident, which involved her Viano<br />

ending up under <strong>the</strong> rear of <strong>the</strong> truck and<br />

written off.<br />

“When police and firefighters arrived on scene,<br />

<strong>the</strong>y were surprised I’d managed to survive <strong>the</strong><br />

impact, let alone avoid serious injury.”<br />

Silva was on her way back from Canberra (to<br />

Sydney) when it happened. Sitting behind a large<br />

huge truck, which was about 30 metres ahead,<br />

<strong>the</strong>y’d both slowed down for some ducklings on<br />

<strong>the</strong> road and waited for <strong>the</strong>m to cross.<br />

“As soon as we were clear and started picking<br />

up speed again, I checked <strong>the</strong> mirrors to<br />

overtake, getting up to speed, and <strong>the</strong>n checked<br />

my blind-spot. When I turned around, I saw <strong>the</strong><br />

truck stopped again, leaving me nowhere to go.<br />

I really thought I was going to die. I also had my<br />

eyes open during <strong>the</strong> whole experience, even<br />

seeing <strong>the</strong> airbag deploy, and ended up under<br />

<strong>the</strong> truck’s right rear side. The Viano’s front-end<br />

pushed back a metre.<br />

“I could feel my feet were okay, but <strong>the</strong><br />

steering wheel had pushed back to my tummy<br />

(I’m fairly short and have to have <strong>the</strong> seat quite<br />

forward) and my knees were trapped. And I<br />

couldn’t open <strong>the</strong> driver’s door or window. Then<br />

I saw smoke coming out of <strong>the</strong> front. Somehow I<br />

was able to reach across to <strong>the</strong> passenger side to<br />

open <strong>the</strong> window and move <strong>the</strong> seat back, which<br />

meant I could wriggle out and get out through<br />

<strong>the</strong> passenger window. The only injury I ended<br />

up with was some ligament damage in my knee,<br />

which was only short-term.”<br />

Silva and her partner bought <strong>the</strong> Viano three<br />

years ago from <strong>Mercedes</strong>-<strong>Benz</strong> Sydney, choosing<br />

<strong>the</strong> model purely down to safety, given that<br />

<strong>the</strong>y’re on <strong>the</strong> road so much.<br />

“Safety is huge,” she said. “Which is why<br />

we’ve continued to buy <strong>Mercedes</strong>-<strong>Benz</strong> when<br />

we’ve expanded our fleet. The o<strong>the</strong>r thing was<br />

that <strong>the</strong> Viano was such a comfortable car to<br />

drive long distances in, and looks good when<br />

you’re visiting customers.”<br />

La Barista specialises in providing a unique<br />

coffee experience at big corporate events<br />

throughout Australia and abroad, with more<br />

than 60 regular clients on its books, including<br />

STRYKER, Microsoft and Johnson & Johnson.<br />

This typically involves transporting equipment<br />

that consists of a coffee machine, grinders,<br />

coffee carts.<br />

“Most of <strong>the</strong> time I fly to where <strong>the</strong> event is<br />

being held,” said Silva. “Logistics can be difficult<br />

sometimes, though. Where it’s too cost prohibitive<br />

to transport my equipment or where transport<br />

companies simply don’t service, I drive.”<br />

The Sydney-based company also roasts its<br />

own coffee, sourcing beans from Brazil and<br />

Jamaica, and produces around 700kg of coffee<br />

in any given week. This means it needs more<br />

than one van on hand, and currently has two<br />

<strong>Mercedes</strong>-<strong>Benz</strong> models, a Vito and a Sprinter.<br />

“If it’s a small order, we use <strong>the</strong> Vito,” Silva<br />

said. “If we’re transporting equipment around,<br />

we use <strong>the</strong> Sprinter. The Viano was more for<br />

visiting customers and taking samples. It’s such<br />

a nice model, with its lea<strong>the</strong>r interior. Great to<br />

pick interstate customers up from <strong>the</strong> airport in.<br />

And <strong>the</strong> seven seats also came in really handy.<br />

“We’re getting replacement Viano at some<br />

point in <strong>the</strong> near future. With all three models,<br />

we’ll be completing <strong>the</strong> <strong>Mercedes</strong>-<strong>Benz</strong> van<br />

collection.”<br />

9 Love Your Work September|2011<br />

Love Your Work September|2011 10


Lifestyle<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Rally car driving<br />

Ever pictured yourself behind <strong>the</strong> wheel of a<br />

race-bred, WRC-like rally car? Chances are, yes.<br />

There are a number of rally car driving courses<br />

on offer around <strong>the</strong> country. And what better<br />

way to spend a Saturday or Sunday? Courses<br />

typically involve a comprehensive briefing<br />

session, a professional instructor on hand in <strong>the</strong><br />

driver’s seat and <strong>the</strong> chance to learn a range of<br />

professional rally car-driving techniques. Most<br />

also include a ‘hot lap’ with <strong>the</strong> instructor – just<br />

to show you what <strong>the</strong>se precision machines,<br />

in <strong>the</strong> right<br />

hands, are<br />

capable of.<br />

Go to www.adrenalin.com.au<br />

to find a course closest to you.<br />

Get motoring<br />

Dirt bike riding<br />

Dirt bikes are a lot of fun. What’s more, <strong>the</strong>y’re<br />

great for getting <strong>the</strong> adrenaline up and one of<br />

<strong>the</strong> best ways to take in <strong>the</strong> beauty of Australia’s<br />

diverse landscape. If you’ve never been out on<br />

one, motorcycle-training provider, Stay Upright,<br />

offers a dedicated course to learn <strong>the</strong> basics<br />

of off-road riding. You get one-on-one training<br />

with a professional instructor, can organise a<br />

group of up to 12 friends to accompany you,<br />

and courses run for around eight hours. You’ll<br />

also receive a certificate once you complete<br />

<strong>the</strong> course. The one thing to bear in mind is<br />

that you’ll need to hire a dirt bike, which Stay<br />

Upright can point<br />

you in <strong>the</strong> right<br />

direction with.<br />

For more info, visit<br />

www.stayupright.com.au<br />

Driver training<br />

If you’ve ever fancied putting one of our<br />

high-end passenger models to <strong>the</strong> metal on<br />

a racetrack, we’re more than happy to turn<br />

that dream into reality. How, exactly? The<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Driving Academy. Offered at<br />

racetracks around <strong>the</strong> country, <strong>the</strong> Driving<br />

Academy gives drivers a truly unique<br />

experience, and <strong>the</strong> opportunity<br />

to polish your car-handling skills.<br />

Courses are designed to provide you<br />

with <strong>the</strong> skills and experiences to help you<br />

drive both safely and confidently. Essentially,<br />

you’ll experience a range of dynamic handling<br />

exercises – ABS and BAS braking, for instance,<br />

and simulated emergency situations. Also<br />

on offer is <strong>the</strong> chance to drive a range of<br />

<strong>Mercedes</strong>-<strong>Benz</strong> vehicles.<br />

Visit www.mercedes-benz.com.au/mbdrivingacademy<br />

to find your closest <strong>Mercedes</strong>-<strong>Benz</strong> Driving Academy<br />

11 Love Your Work September|2011<br />

Love Your Work September|2011 12


Technology/World<br />

Around <strong>the</strong> world in 125 days<br />

Emissions-free convoy powers across Australia and beyond<br />

Underpinning just why<br />

fuel-cell technology<br />

is such a viable alternative<br />

in <strong>the</strong> search for a more<br />

environmentally friendly fuel<br />

source, <strong>the</strong> <strong>Mercedes</strong>-<strong>Benz</strong><br />

F-CELL World Drive was<br />

success<strong>full</strong>y completed in<br />

June. Taking in some 5,300<br />

km of Australia along <strong>the</strong> way.<br />

To set <strong>the</strong> scene, three<br />

<strong>Mercedes</strong>-<strong>Benz</strong> B-Class<br />

F-CELL vehicles departed<br />

company headquarters in<br />

Stuttgart, Germany, on January<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

30, with <strong>the</strong> monumental task<br />

of traversing <strong>the</strong> globe on fuelcell<br />

technology alone.<br />

At <strong>the</strong> heart of <strong>the</strong> project<br />

was <strong>the</strong> desire to draw<br />

much-needed attention to<br />

<strong>the</strong> development of hydrogen<br />

fuel infrastructure – mobile<br />

hydrogen filling stations,<br />

in o<strong>the</strong>r words. This, <strong>the</strong><br />

company predicts, is what’s<br />

needed to fast-track <strong>the</strong><br />

introduction – and use –<br />

of emission-free fuel-cell<br />

vehicles around <strong>the</strong> world.<br />

“One major advantage of<br />

fuel-cell technology is that it<br />

can be used in a wide variety<br />

of vehicles – from passenger<br />

cars to buses,” said Professor<br />

Herbert Kohler, Head of<br />

E-Drive and Future Mobility in<br />

<strong>the</strong> company’s Research and<br />

Pre-development Department,<br />

and also Chief Environmental<br />

Officer of Daimler AG. “It’s<br />

not only sustainable for short<br />

distances – like with public<br />

transport, for example – but<br />

also for longer ones.”<br />

Support<br />

Team<br />

Along <strong>the</strong> journey, <strong>the</strong><br />

B-Class F-CELLs were<br />

supported by none o<strong>the</strong>r<br />

than four Sprinter and<br />

Viano vans, each with a<br />

specific purpose. Refuelling<br />

is difficult in isolated areas.<br />

The solution? A specially<br />

constructed Sprinter 519 CDI<br />

4x4, equipped with a special<br />

mobile refuelling unit. The<br />

team also made use of <strong>the</strong><br />

remaining three Sprinter’s<br />

practical storage capabilities<br />

to carry spare parts for <strong>the</strong><br />

F-CELL vehicles. And finally,<br />

<strong>the</strong> Viano vans were used<br />

to transport journalists,<br />

engineers and <strong>the</strong> TV crews,<br />

in comfort and style.<br />

When you consider <strong>the</strong><br />

30,000 km covered over 125<br />

days, <strong>the</strong> F-CELL World Drive<br />

was a mammoth journey,<br />

to say <strong>the</strong> least. In all, <strong>the</strong><br />

eco-friendly convoy passed<br />

through 14 countries, crossing<br />

four continents in <strong>the</strong> process.<br />

To give you some idea of<br />

just how environmentally<br />

friendly <strong>the</strong> fuel cell-equipped<br />

B-Class models are, <strong>the</strong>ir<br />

average fuel consumption<br />

in <strong>the</strong> preceding leg, which<br />

took in <strong>the</strong> vast expanse of<br />

<strong>the</strong> United States, came in<br />

at 1.15kg of hydrogen per<br />

100km. This was came down<br />

as low as 0.88kg per 100km<br />

over one stage of <strong>the</strong> journey.<br />

The 13-day Australian leg<br />

started in Sydney in March<br />

before finishing up in Perth,<br />

taking in Melbourne and<br />

Adelaide, and much of <strong>the</strong><br />

sou<strong>the</strong>rn coast’s spectacular<br />

scenery, including Victoria’s<br />

Great Ocean Road. Adorned<br />

in bright green, <strong>the</strong> B-Class<br />

F-CELLs were hard to miss.<br />

From <strong>the</strong>re, <strong>the</strong> procession<br />

made its way to Shanghai,<br />

China, before travelling<br />

some 14,000km across <strong>the</strong><br />

Euroasian continent en route<br />

back to Stuttgart.<br />

The logistics involved were<br />

mind-boggling, particularly<br />

getting from continent to<br />

continent by air. Everything<br />

had to be loaded according to<br />

a precise plan – <strong>the</strong> three cars,<br />

all accompanying equipment<br />

for <strong>the</strong> journey and a crew<br />

of 20 specialised technicians.<br />

What’s more, <strong>the</strong>re were also<br />

<strong>the</strong> varying safety regulations<br />

from country to country to<br />

consider, each of which<br />

proved to be quite a challenge,<br />

logistically speaking.<br />

13 Love Your Work September|2011<br />

Love Your Work September|2011 14


A Daimler Brand<br />

Driving your business safely.<br />

When considering vehicles for your business, safety is usually high up on <strong>the</strong> shopping list. That’s why<br />

buying or renewing a fleet of <strong>Mercedes</strong>-<strong>Benz</strong> Vans is a valuable investment in your business as well as in<br />

<strong>the</strong> safety of those driving your business forward. When fitted with optional front window airbags, <strong>the</strong> new<br />

Vito achieves a maximum 5-star ANCAP safety rating. Add to this standard equipment like ADAPTIVE ESP®,<br />

you’ll soon realise <strong>the</strong> new Vito offers exceptional occupational health and safety for every driver in your fleet.<br />

Just ano<strong>the</strong>r reason <strong>the</strong> Vito has been awarded Van of <strong>the</strong> Year. For a <strong>full</strong> overview on <strong>the</strong> outstanding value<br />

<strong>the</strong> <strong>Mercedes</strong>-<strong>Benz</strong> Vito represents, visit morethanaboxonwheels.com.au<br />

That’s why Vito is Van of <strong>the</strong> Year.


Customer Story<br />

A league of <strong>the</strong>ir own<br />

Reigning NRL premiers form winning trifecta with Tynan Motors and<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Rugby league is big<br />

business, particularly<br />

when you’re at <strong>the</strong> top of <strong>the</strong><br />

NRL.<br />

Week in, week out, <strong>the</strong>re’s<br />

an enormous of amount of<br />

work that goes on behind <strong>the</strong><br />

scenes. The logistics involved<br />

in transporting game<br />

equipment for <strong>the</strong> next fixture<br />

means that having a safe,<br />

reliable van is imperative.<br />

With this in mind, St<br />

George Illawarra Dragons<br />

has partnered with Sydneybased<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

dealer, Tynan Motors, over<br />

<strong>the</strong> years, and took delivery<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

of <strong>the</strong>ir second Sprinter early<br />

this year.<br />

“We have a long-standing<br />

relationship (with Tynan<br />

Motors),” said St George<br />

Illawarra Dragon’s CEO,<br />

Peter Doust. “They promote<br />

<strong>the</strong>ir brand with ours, and<br />

we generate a great deal of<br />

exposure on TV, in print and<br />

digital media.<br />

“In 2009 we were Minor<br />

Premiers and again in 2010<br />

before winning <strong>the</strong> coveted<br />

NRL premiership. To cap it off,<br />

<strong>the</strong> club took out <strong>the</strong> prestigious<br />

World Cup Challenge in<br />

February. We’re also currently<br />

<strong>the</strong> most popular club in New<br />

South Wales and one of <strong>the</strong><br />

top-three brands in <strong>the</strong> NRL.”<br />

The club’s Sprinter 319<br />

covers some serious kilometres<br />

throughout <strong>the</strong> season.<br />

At least four times a week,<br />

it heads to Wollongong, south<br />

of Sydney. What’s more, it<br />

travels to all Sydney-based<br />

games, as well as fixtures<br />

in both Newcastle and<br />

Canberra. It carries all <strong>the</strong><br />

essentials, basically. Things<br />

such as playing gear, first-aid<br />

equipment, portable massage<br />

tables, exercise bikes, hit<br />

pads, eskies, drink bottles,<br />

towels – you name it.<br />

What’s more, <strong>the</strong>re<br />

are three to four club<br />

staff on hand to lug<br />

everything around.<br />

“Street Impact in<br />

Carringbah were<br />

responsible for putting<br />

on <strong>the</strong> St George<br />

Illawarra Dragons<br />

livery,” Doust said.<br />

“Which attracts a lot<br />

of attention – from<br />

tooting horns, flashing<br />

lights through to <strong>the</strong><br />

occasional salute from<br />

posties. And <strong>the</strong>re are always<br />

people who want to get <strong>the</strong>ir<br />

photos taken with <strong>the</strong> van.”<br />

Reliability and comfort<br />

played a critical role in <strong>the</strong><br />

club’s decision when looking<br />

to upgrade <strong>the</strong>ir previous<br />

van, a Sprinter 312, with <strong>the</strong><br />

club very happy with Tynan<br />

Motors’ recommendation to go<br />

for <strong>the</strong> Sprinter 319.<br />

“We’re lucky to be able to<br />

support a local team such as<br />

<strong>the</strong> reigning NRL champions,<br />

a winning relationship we<br />

hope to continue for many<br />

years to come,” said Tynan<br />

Motors’ Light Commercial<br />

Manager, Ian Watts. “The<br />

Dragons, Tynan Motors,<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans – it’s a<br />

winning trifecta.<br />

“The club previously had<br />

a Sprinter 312, so this time<br />

around we suggested <strong>the</strong>y go<br />

with a six-cylinder model, in<br />

this case being a Sprinter 319<br />

medium wheelbase.”<br />

Given <strong>the</strong> type of<br />

equipment involved, Tynan<br />

Motors engineered and fitted<br />

a centre middle seat, along<br />

with correctly engineered<br />

seatbelts and including<br />

matching trim, a cargo barrier<br />

to stop gear moving forward<br />

and to protect passengers,<br />

as well as shelving to safely<br />

transport particular items.<br />

The seats were required to<br />

accommodate three staff<br />

when travelling to games.<br />

“The Sprinter’s power is<br />

fantastic, especially when<br />

you compare it to what we<br />

had in <strong>the</strong> past,” Doust went<br />

on to say. “Its size has its<br />

advantages, too.”<br />

St. George Illawarra Dragons history<br />

Under its present name, <strong>the</strong> club is a<br />

result of <strong>the</strong> amalgamation of <strong>the</strong> St Georges<br />

Dragons, which was established in 1921, and<br />

<strong>the</strong> Illawarra Steelers (established in 1982),<br />

and first took to field in 1999. St George has<br />

a rich history winning 15 premiership titles,<br />

including 11 in row from 1955 to 1966.<br />

The St George Illawarra Dragons have<br />

<strong>the</strong> most season ticket-holder members in<br />

<strong>the</strong> NRL. And as you’d expect, <strong>the</strong> club’s<br />

supporters are some of <strong>the</strong> most passionate,<br />

committed in <strong>the</strong> league, many travelling<br />

far and wide to watch <strong>the</strong>ir team play –<br />

interstate and international games included.<br />

17 Love Your Work September|2011<br />

Love Your Work September|2011 18


Product Launch<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Tried and tested<br />

Vito launch offers unique insight into more refined, sophisticated line-up<br />

February saw <strong>the</strong> official launch of <strong>the</strong><br />

all-new Vito at Phillip Island, Victoria,<br />

unveiling its myriad of new features and<br />

revealing more-competitive pricing.<br />

Media from around <strong>the</strong> country, key<br />

customers from Australia and New Zealand,<br />

and <strong>Mercedes</strong>-<strong>Benz</strong> staff were given <strong>the</strong><br />

opportunity to put <strong>the</strong> Vito through its paces<br />

on <strong>the</strong> world-famous racetrack.<br />

Suffice to say it didn’t disappoint. The<br />

general consensus? Outstanding refinement,<br />

handling, power and key safety features. In<br />

o<strong>the</strong>r words, a whole lot more sophisticated.<br />

The sou<strong>the</strong>rn state’s wea<strong>the</strong>r didn’t disappoint,<br />

ei<strong>the</strong>r, ensuring everyone got a taste of Phillip<br />

Island’s penchant for rain.<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans Senior Executive,<br />

Campbell York, was on hand to launch <strong>the</strong> allnew<br />

Vito line-up.<br />

“Quite simply, we’ve taken a great van and<br />

made it even better,” Campbell York said.<br />

“The model range has been rationalised to<br />

remove some unnecessary complexities and<br />

make selecting <strong>the</strong> appropriate model easier<br />

for customers and to ensure <strong>the</strong>m a quicker<br />

delivery time, where speed to market is critical.”<br />

Under controlled conditions and with a<br />

professional driving instructor in <strong>the</strong><br />

19 Love Your Work September|2011<br />

Love Your Work September|2011 20


Product Launch<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

passenger seat, participants were given free<br />

licence to push <strong>the</strong> line-up to its limits.<br />

This involved drag racing down <strong>the</strong> track, as<br />

well as circuit laps to test emergency braking<br />

and maneuverability through slaloms and<br />

skidpans. Drag racing, in particular, offered<br />

both insight and practical demonstration of <strong>the</strong><br />

new model’s many improvements, including<br />

better engine management, gearbox selection<br />

speeds and chassis dynamics.<br />

Participants also had <strong>the</strong> opportunity to<br />

drive on experimental skid-control tyres,<br />

flown in from Sweden for <strong>the</strong> launch (orange<br />

tyres pictured on previous spread).<br />

“As <strong>the</strong> vehicle’s speed increases, <strong>the</strong> co-efficient<br />

grip through <strong>the</strong>se tyres decreases, allowing<br />

very difficult road conditions to be simulated<br />

at very low, safe speeds,” said <strong>Mercedes</strong>-<strong>Benz</strong><br />

Chief Driving Instructor, Peter Hackett.<br />

These gave testers a real-world feel for <strong>the</strong><br />

model’s ADAPTIVE ESP® (Electronic Stability<br />

Program) system. They were also asked to turn<br />

<strong>the</strong> ESP off and hit <strong>the</strong> skidpan and take a sharp<br />

turn – just to put things into perspective.<br />

The o<strong>the</strong>r consensus to come out of <strong>the</strong> event<br />

was that, under a variety of driving conditions,<br />

<strong>the</strong> Vito puts some passenger cars on <strong>the</strong> market<br />

to shame as far as comfort and ergonomics go.<br />

The Complete<br />

Package<br />

The new Vito is much more than just ‘tin and<br />

rubber’, it also focuses on:<br />

• Safety and environmental factors<br />

• Quality and durability<br />

• Model range and customised solutions<br />

• Commercial vehicle credibility and support<br />

• Dealer network location and commercial<br />

vehicle customer care<br />

21 Love Your Work September|2011<br />

Love Your Work September|2011 22


<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Love to drive?<br />

Van Boss ad<br />

Love to drive?<br />

Sometimes a brochure just won’t cut it when<br />

you are searching for a new van or want to<br />

upgrade your fleet. A <strong>Mercedes</strong>-<strong>Benz</strong> Van drive<br />

day brings our brochure to life and is certainly<br />

an event that you won’t forget.<br />

Our professional instructors will allow you to<br />

experience <strong>the</strong> key safety and dynamic aspects<br />

of our vans, including ESP and braking exercises<br />

as well as handling, acceleration and cornering.<br />

The drive days are an excellent way to assess<br />

<strong>the</strong> quality of our product, driver ergonomics<br />

and vehicle control in real world applications.<br />

Or, if you would prefer to drive a golf ball on<br />

some of Australia’s best courses, you need to<br />

book a tee time at one of our <strong>Mercedes</strong>-<strong>Benz</strong><br />

Vans Customer Golf Days. It’s a fun day with<br />

great prizes to be won as well as a barbecue<br />

buffet and some cold drinks at <strong>the</strong> end of<br />

your round.<br />

Vacancies are strictly limited so visit<br />

www.mercedes-benzvans.com.au for more<br />

information.


<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

Authorised <strong>Mercedes</strong>-<strong>Benz</strong> Vans Dealers<br />

New and improved.<br />

Wagga Motors in New South Wales have just completed <strong>the</strong>ir new Auto Haus.<br />

This state of <strong>the</strong> art facility is convenient and easily accessible. There is<br />

now increased customer parking, a beautiful air-conditioned showroom and<br />

customer lounge. Workshop capacity has now expanded, as with <strong>the</strong> customer<br />

facilities. For sales and service, or finance and insurance, drop in today and<br />

speak to <strong>the</strong>ir knowledgeable and experienced staff.<br />

Victoria<br />

Albury, Baker Motors T (02) 6041 8400<br />

Ballarat, Godbehears T (03) 5331 3717<br />

Bendigo, Poyser Motors T (03) 5442 3250<br />

Berwick, <strong>Mercedes</strong>-<strong>Benz</strong> T (03) 8794 0900<br />

Fairfield, 3 Point Motors T (03) 9489 7777<br />

Geelong, Geelong City Motors T (03) 5244 8200<br />

Laverton, <strong>Mercedes</strong>-<strong>Benz</strong> Commercials T (03) 9680 8777<br />

Mildura, North Star Mildura Motors T (03) 5021 3866<br />

Moorabbin, Barloworld Motor T (03) 8506 9888<br />

Mornington, Barloworld Motor T (03) 5973 9688<br />

Shepparton, Ken Muston Automotive T (03) 5821 6688<br />

Somerton, <strong>Mercedes</strong>-<strong>Benz</strong> Commercials T (03) 9305 4152<br />

South Melbourne,<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Melbourne T (03) 9690 8833<br />

Traralgon, <strong>Mercedes</strong>-<strong>Benz</strong> Gippsland T (03) 5175 8080<br />

Tasmania<br />

Hobart, Performance Automobiles T (03) 6210 7000<br />

Launceston, Neil Buckby Motors T (03) 6334 8444<br />

South Australia<br />

Mt Gambier, Carlin and Gazzard T (08) 8723 8881<br />

Regency Park,<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Commercials T (08) 8348 5100<br />

Wayville, Australian Motors T (08) 8179 3666<br />

Queensland<br />

Aspley, Zupps Aspley T (07) 3246 8000<br />

Bundaberg, Bundaberg Prestige T (07) 4151 1923<br />

Cairns, Trinity Auto Group T (07) 4050 5000<br />

Gold Coast, <strong>Mercedes</strong>-<strong>Benz</strong> T (07) 5569 5700<br />

Mackay, Carlisle Motors T (07) 4957 0707<br />

Maroochydore, Garry Crick Prestige T (07) 5409 0100<br />

Rockhampton, DC Motors T (07) 4999 1200<br />

Rocklea, <strong>Mercedes</strong>-<strong>Benz</strong> Commercials T (07) 3275 8711<br />

Toowoomba, West-Star Motors T (07) 4639 0111<br />

Townsville, Carmichael Motors T (07) 4750 0460<br />

New South Wales<br />

Alexandria, <strong>Mercedes</strong>-<strong>Benz</strong> Sydney T (02) 9697 7777<br />

Campbelltown, Macarthur Automotive T (02) 4629 8888<br />

Coffs Harbour, Coffs Coast T (02) 6648 3577<br />

Gosford, Coast Star Motors T (02) 4323 9000<br />

Huntingwood,<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Commercials T (02) 8822 4800<br />

Miranda, Tynan Motors T (02) 8545 8300<br />

Mona Vale, G Bro<strong>the</strong>rs T (02) 9999 5111<br />

Newcastle, Hunter Star Motors T (02) 4974 4244<br />

Orange, West Orange Motors T (02) 6361 1000<br />

Port Macquarie,<br />

Andrew Miedecke Motors T (02) 6583 8855<br />

Tamworth, Peel Valley Motors T (02) 6768 3111<br />

Taree, Taree Motorama T (02) 6539 3300<br />

Wagga Wagga, Wagga Motors T (02) 6933 0100<br />

Hornsby, <strong>Mercedes</strong>-<strong>Benz</strong> T (02) 9487 4344<br />

Warwick Farm,<br />

Peter Warren Automotive T (02) 9828 8002<br />

Wollongong, <strong>Mercedes</strong>-<strong>Benz</strong> T (02) 4228 8933<br />

Australian Capital Territory<br />

Fyshwick, <strong>Mercedes</strong>-<strong>Benz</strong> Canberra T (02) 6175 5555<br />

Western Australia<br />

Bunbury, Coastal Automotive Centre T (08) 9721 8199<br />

Osborne Park, Westpoint Star T (08) 9492 8188<br />

Welshpool, Diesel Motors T (08) 9311 7400<br />

Nor<strong>the</strong>rn Territory<br />

Darwin, Kerry’s Automotive Group T (08) 8980 8080<br />

If you would like to receive a FREE<br />

subscription to Love Your Work ® Magazine,<br />

visit www.mercedes-benzvans.com.au<br />

Wagga Motors 32 Dobney Avenue Wagga Wagga, NSW 2650. Tel (02) 6933 0100, mbwaggawagga.com.au DL 16726


Milestone<br />

<strong>Mercedes</strong>-<strong>Benz</strong> Vans<br />

On to <strong>the</strong> next milestone<br />

Two generations and one-million Vitos<br />

<strong>Mercedes</strong>-<strong>Benz</strong> has set numerous<br />

milestones over <strong>the</strong> years, and added<br />

ano<strong>the</strong>r to <strong>the</strong> collection earlier this year. The<br />

millionth Vito rolled out of <strong>the</strong> company’s<br />

Vitoria factory in May, with <strong>the</strong> plant’s 40<br />

employees and manager, Emilio Titos, on hand<br />

to commemorate <strong>the</strong> monumental occasion.<br />

The Spanish plant also saw <strong>the</strong> birth of<br />

model, back in 1995, <strong>the</strong> year <strong>the</strong> Vito TO was<br />

launched. Since <strong>the</strong>n, <strong>the</strong> increasingly popular<br />

van has been sold in 80 countries and served<br />

countless satisfied customers around <strong>the</strong> world.<br />

Production increased from year to year –<br />

hitting 75,000 units at <strong>the</strong> turn of <strong>the</strong> millennium<br />

– before <strong>the</strong> arrival of <strong>the</strong> second-generation<br />

Vito in 2003, which marked <strong>the</strong> model’s first<br />

milestone. To say <strong>the</strong> Vito’s been a success would<br />

be an understatement. Particularly here in<br />

Australia, with its diverse model range proving<br />

a hit with <strong>the</strong> local market and exceeding<br />

customer expectations time and time again.<br />

Ano<strong>the</strong>r milestone, of sorts, <strong>the</strong> new generation<br />

Vito now boasts an array of new features.<br />

As you’d expect, changes to <strong>the</strong> interior<br />

reflect <strong>the</strong> company’s desire to make <strong>the</strong><br />

model even more convenient for operators,<br />

along with fur<strong>the</strong>r improving its level of<br />

comfort and much-lauded look and feel.<br />

From <strong>the</strong> outside, <strong>the</strong> model takes on a new<br />

slant, design wise. This comes in <strong>the</strong> form of new<br />

headlamps, with daytime driving lights, bumper<br />

and grille, all as standard across <strong>the</strong> range.<br />

29 Love Your Work September|2011<br />

Love Your Work September|2011 30

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