satisfaction survey - Widex

satisfaction
survey
“My clients respond
positively to the fact
that it is personal”
Michelle, hearing care professional

what do dispensers say about my.widex.com?
Easy to explain
and manage
An extension of
the service they
provide
A strong and
empathetic signal
to customers that
dispensers care
Satisfaction rating
8.2 of 10 professionals are
satisfied with MY.WIDEX.COM
Importance
6.4 of 10 professionals find
MY.WIDEX.COM important

studies tell us...
Only about 50%
of the information
provided by
healthcare providers
is retained
40-80%
is at risk being
forgotten
immediately
About 50%
is remembered
incorrectly
Margolis (2004), Informational Counseling in Health Professions
dispenser feedback:
“Interesting and very useful. It can help as a guideline in the first readjust
ments. This is an added value for the patient.”
“I was very surprised – I had never seen something like it!
Very positive impression.”
“It is a great demonstration tool to show them all about maintenance
problems. Focus on it as a help to get used to the hearing aids/their
new situation.”
“It is good to have at hand, as you cannot give too much information
to the patients in one day! Everything is there with pictures and
descriptions. Very practical and easy.”
Method:
• Six clinics were included in a six-month pilot survey
• Interviews were conducted with dispensers in 2012

“Everything I need
to know - on my own
website”
Thomas, hearing aid user

general adaption issues described by end-users
Lack of counselling
Handling difficulties
Unrealistic
expectations
Satisfaction rating
7.8 of 10 are satisfied with MY.WIDEX.COM
Importance
8.1 of 10 find MY.WIDEX.COM important

what do END-USERs say about my.widex.com?
MY.WIDEX.COM has made me more satisfied with my
hearing aids
MY.WIDEX.COM has improved my daily life with a
hearing loss
70% 74%
agree/strongly
agree
agree/strongly
agree
MY.WIDEX.COM has given me a better
insight into my hearing loss
72%
agree/strongly
agree
usual source for getting information about
hearing aid use
The Internet
Brochure
Hearing care professional
User manual
Friends/relatives who use hearing aids

what do END-USERs say about the hearing aid
questionnaire?
Have you used the Hearing Aid Questionnaire?
Have you been back for a new session with your
hearing care professional and used it as a basis for
the further fine tuning of your hearing aid?
71% 73%
agree/strongly
agree
agree/strongly
agree
Could you please rate the value of the Hearing
Aid Questionnaire in the follow-up sessions
93%
valuable/very
valuable
years of experience
(with hearing aids)
respondent´s age
>1 yr
2-3 yrs
4-10 yrs
10 yrs
>76 yrs
66-75
56-65
46-55
36-45
26-35
19-25
0-18
Method:
• Web-based survey in 2012
• More than 100 hearing aid users signed up for MY.WIDEX.COM were included in the survey

By choosing Widex hearing aids,
you are choosing products from a
company that has been WindMade
certified. WindMade is the first global
consumer label identifying companies
that use wind power.
Widex and MY.WIDEX.COM are trademarks of Widex A/S.
WWW.WIDEX.COM
¡9 502 2176 0018¤ ¡#01v¤
Widex A/S, Nymoellevej 6, DK-3540 Lynge
Printed by XXX/2012-XX
9 502 3148 001 #01