Disciplinary Policy And Procedure - the Royal Cornwall Hospitals ...
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Peninsula Community Health<br />
DISCIPLINARY POLICY & PROCEDURE<br />
Title:<br />
<strong>Disciplinary</strong> <strong>Policy</strong> & <strong>Procedure</strong><br />
Procedural Document Type:<br />
<strong>Policy</strong><br />
Reference:<br />
HRP01<br />
CQC Outcome: 13<br />
Version: 1.1<br />
Approved by: JPC (31.07.12)<br />
Ratified by:<br />
CQSC<br />
Date ratified: 16.10.12<br />
Name of originator/author:<br />
John Shipwright<br />
Name of responsible team:<br />
Human Resources<br />
Review Frequency:<br />
3 Years<br />
Review Date: July 2015<br />
Target Audience:<br />
Line Managers and all employees<br />
Executive Signature (Hard Copy Only):<br />
Registered in England and Wales No: 7564579<br />
Registered office: Peninsula Community Health CIC,<br />
Sedgemoor Centre, Priory Road, St Austell PL25 5AS<br />
www.peninsulacommunityhealth.co.uk<br />
Quality care, closer to you<br />
Peninsula Community Health is a not for profit<br />
Community Interest Company responsible for<br />
providing NHS adult community health<br />
services<br />
in <strong>Cornwall</strong> and <strong>the</strong> Isles of Scilly
Contents<br />
Section<br />
Page<br />
1. Introduction 6<br />
2. Definitions 6<br />
3. Duties 6<br />
4. The Development and Management of Procedural Documents 6<br />
4.1 Introduction 6<br />
4.2 Scope of <strong>the</strong> <strong>Policy</strong> 8<br />
4.3 Informal Stage 8<br />
4.4 The Formal <strong>Disciplinary</strong> <strong>Procedure</strong> 10<br />
4.5 Right to be Accompanied 7<br />
4.6 Step 1 – Assessing <strong>the</strong> Issue 11<br />
4.7 Step 2 – Informing <strong>the</strong> Employee 12<br />
4.8 Suspension from or Restriction of Duty 12<br />
4.9 Step 3 – Investigation 14<br />
4.10 Step 4 – The <strong>Disciplinary</strong> Hearing 16<br />
4.11 Step 5 – <strong>Disciplinary</strong> Action/Outcomes 17<br />
4.12 Content of Written Warnings 18<br />
4.13 Dismissal With Notice 19<br />
4.14 Dismissal Without Notice (Summary Dismissal) 20<br />
4.15 Step 6 – Appeal 20<br />
4.16<br />
4.17<br />
Action in <strong>the</strong> Event of Police Enquiries, Legal or Professional<br />
Proceedings External to PCH’s Activities<br />
Action in <strong>the</strong> Event of Police Enquiries, Legal or Professional<br />
Proceedings relating to an Employee’s Employment (Parallel<br />
Sanctions)<br />
21<br />
22<br />
4.18 Action in <strong>the</strong> Event of Suspected Fraud or Corruption 22<br />
4.19 Co-operation by Employees 23<br />
4.20 Overlapping Grievance and <strong>Disciplinary</strong> Cases 23<br />
4.21 <strong>Procedure</strong> where an Employee has left PCH 24<br />
4.22 Provision of Information to Statutory and Professional Bodies 24<br />
4.23 Confidentiality 24<br />
4.24 Records and Notes 24<br />
5. Risk Management Strategy Implementation 25<br />
2 of 42
5.1 Implementation and Dissemination 25<br />
5.2 Training and Support 25<br />
5.3 Document Control and Archiving 25<br />
5.4 Equality Impact Assessment 26<br />
6. Process for Monitoring Effective Implementation 26<br />
7. Associated Documentation 26<br />
8. References 26<br />
APPENDICES<br />
Appendix<br />
A<br />
Appendix<br />
B<br />
Appendix<br />
C<br />
Appendix<br />
D<br />
Appendix<br />
E<br />
Appendix<br />
F<br />
Appendix<br />
J<br />
Handling Discipline – An Overview Flowchart 27<br />
<strong>Disciplinary</strong> Rules 28<br />
The Informal Stage – Guidance 31<br />
Authority to take action under <strong>the</strong> <strong>Disciplinary</strong> <strong>Policy</strong> 33<br />
<strong>Disciplinary</strong> Hearing <strong>Procedure</strong> 34<br />
Appeal <strong>Procedure</strong> 37<br />
Equality Impact Assessment 39<br />
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Please Note <strong>the</strong> Intention of this Document<br />
This policy outlines <strong>the</strong> process and procedure for addressing misconduct within Peninsula<br />
Community Health (herein after called ‘PCH’). It is intended to provide a fair and consistent<br />
approach to dealing with disciplinary matters and to meet legal requirements in this area.<br />
Review and Amendment Log<br />
Version No Type of Change Date Description of change<br />
1 PCH Template 11/07/12 Change of template only<br />
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1. Introduction<br />
1.1 This policy outlines <strong>the</strong> process and procedure for addressing misconduct within Peninsula<br />
Community Health (herein after called ‘PCH’). It is intended to provide a fair and consistent<br />
approach to dealing with disciplinary matters and to meet legal requirements in this area.<br />
1.2 It is <strong>the</strong> policy of PCH that all employees are informed and encouraged to achieve and<br />
maintain high standards of conduct and job performance and to provide a fair and<br />
consistent method of dealing with problems that employees have in meeting <strong>the</strong>se<br />
standards. In order to achieve <strong>the</strong> objectives of PCH, <strong>the</strong>re must be a working environment<br />
that is safe, fair and ensures that standards are achievable, within <strong>the</strong> allocated workload.<br />
2. Definitions<br />
2.1 Capability relates to <strong>the</strong> skills, aptitudes and mental or physical qualities required to perform<br />
a particular job of work. Lack of capability means being unable to maintain <strong>the</strong> standard of<br />
performance required to fulfil <strong>the</strong> duties and job description of <strong>the</strong> post.<br />
2.2 Manager means line manager, team leader, supervisor or o<strong>the</strong>r term which relates to<br />
management of staff.<br />
2.3 Appeals - For a copy of <strong>the</strong> <strong>Disciplinary</strong> Appeals <strong>Procedure</strong> please see Appendix 6<br />
attached.<br />
3. Duties<br />
3.1 The policy applies to all employees except that cases which solely involve allegations of<br />
Personal Misconduct against Medical and Dental Staff will be dealt with in accordance with<br />
this disciplinary procedure only after <strong>the</strong> procedure for investigating allegations of Personal<br />
Misconduct under <strong>the</strong> separate procedural arrangements for Medical and Dental Staff has<br />
been completed.<br />
4. The Development and Management of Procedural Documents<br />
4.1 Introduction<br />
4.1.1 A flowchart of <strong>the</strong> procedure is available at Appendix A.<br />
4.1.2 It is PCH’s policy to promote good employee relations to contribute to <strong>the</strong> overall<br />
effectiveness of <strong>the</strong> organisation. Within this general approach it is necessary to have a fair<br />
and effective disciplinary procedure that is regularly reviewed to take account of new<br />
legislation and national guidance. The <strong>Disciplinary</strong> <strong>Policy</strong> and <strong>Procedure</strong> follows <strong>the</strong> ACAS<br />
Code of Practice on disciplinary and grievance procedures and should not be viewed<br />
primarily as a means of imposing sanctions. It is also designed to emphasise and<br />
encourage improvements in individual conduct.<br />
Registered in England and Wales No: 7564579<br />
Registered office: Peninsula Community Health CIC,<br />
Sedgemoor Centre, Priory Road, St Austell PL25 5AS<br />
www.peninsulacommunityhealth.co.uk<br />
Quality care, closer to you<br />
Peninsula Community Health is a not for profit<br />
Community Interest Company responsible for<br />
providing NHS adult community health<br />
services<br />
in <strong>Cornwall</strong> and <strong>the</strong> Isles of Scilly
4.1.3 Managers are encouraged to maintain an open policy on communication and consultation,<br />
and should seek to raise and settle any problems and concerns as soon as possible and in<br />
a timely manner.<br />
4.1.4 Managers are encouraged to deal with cases of minor misconduct or unsatisfactory<br />
performance informally. A quiet word is often all that is required to improve an employee’s<br />
performance. A brief note should be made of <strong>the</strong> issue discussed and placed on <strong>the</strong><br />
employee’s personal file. Many problems can be raised and settled during <strong>the</strong> course of<br />
everyday working relationships. This can help in <strong>the</strong> prevention or resolution of potential<br />
disciplinary issues as soon as possible.<br />
4.1.5 However, <strong>the</strong>re will be situations where matters are more serious or where an informal<br />
approach has been tried but is not working. In such cases managers should reasonably<br />
and fairly apply <strong>the</strong> appropriate procedures under this policy by taking formal action. No<br />
disciplinary action will be taken against an employee until <strong>the</strong> case has been fully<br />
investigated.<br />
4.1.6 A Trade Union representative or current work colleague who is nei<strong>the</strong>r a family member nor<br />
acting in a legal capacity may accompany <strong>the</strong> employee at all meetings under <strong>the</strong> formal<br />
procedures.<br />
4.1.7 When an alleged act of misconduct is believed to have been committed by an employee<br />
who is an accredited representative of a Trade Union recognised by PCH (e.g. elected shop<br />
steward or departmental representative) no action under <strong>the</strong> procedure, o<strong>the</strong>r than<br />
precautionary suspension where serious misconduct is being investigated, will be taken until<br />
<strong>the</strong> case has been discussed with a full time officer of <strong>the</strong> Trade Union.<br />
4.1.8 PCH will ensure that managers and employees are fully aware of:<br />
<br />
<br />
<br />
<br />
The types of misconduct that will lead to disciplinary action and <strong>the</strong> agreed<br />
procedure.<br />
The penalties relating to misconduct and <strong>the</strong> type of circumstances that may lead to<br />
summary dismissal.<br />
The rights of appeal against disciplinary action available to employees.<br />
The rights of employees to be accompanied by a work colleague, or an official of a<br />
staff association recognised under <strong>the</strong> Agenda for Change agreement, or an official<br />
of any trade-union and who is not a family member or acting in a legal capacity<br />
4.1.9 The time periods applicable at <strong>the</strong> various stages of <strong>the</strong> procedures contained in this<br />
document vary dependent on <strong>the</strong> action being undertaken or <strong>the</strong> anticipated outcome.<br />
Specific time periods are, <strong>the</strong>refore, given in each of <strong>the</strong> sections or procedural points.<br />
However, all time periods referred to may be varied by agreement and where it is<br />
reasonable to do so.<br />
4.1.10 In line with PCH’s commitment to equality, diversity and human rights in <strong>the</strong> workplace, this<br />
policy is designed to ensure that no person, or group of persons, is discriminated against on<br />
<strong>the</strong> grounds of ethnic origin, race, disability, gender, marital or partnership status, age,<br />
religion, belief, sexual orientation or transgender status when it is applied. In addition, PCH<br />
will provide any reasonable adjustments for disabled employees affected by this procedure.<br />
In accordance with <strong>the</strong> Disability Discrimination Act 1995, <strong>the</strong> Disability Discrimination Act<br />
2005 and any subsequent legislation.<br />
6 of 42
4.2 Scope of <strong>the</strong> <strong>Policy</strong><br />
4.2.1 The <strong>Disciplinary</strong> <strong>Policy</strong> applies to all cases where <strong>the</strong>re may be a breach of PCH’s<br />
standards including misconduct (See Appendix B). As well as being explained fur<strong>the</strong>r in<br />
this policy, <strong>the</strong> standards are set out in o<strong>the</strong>r organisational policies and procedures<br />
including <strong>the</strong> Code of Conduct as set out in section 5 above.<br />
4.2.2 Where staff are also required to be members of a professional body that has professional<br />
standards of capability, conduct and competence, <strong>the</strong>y must also adhere to <strong>the</strong>se<br />
standards.<br />
4.2.3 Issues relating to poor performance will be considered under PCH’s Capability <strong>Policy</strong> &<br />
<strong>Procedure</strong>.<br />
4.2.4 Issues relating to suspected/detected cases of fraud or corruption should be referred to <strong>the</strong><br />
Local Counter Fraud Specialist in accordance with PCH’s Counter Fraud <strong>Policy</strong>.<br />
4.2.5 This policy applies to all staff employed under a contract of employment with PCH. The<br />
policy applies to individuals engaged on a ‘bank’ or ‘as and when’ basis with <strong>the</strong> exception<br />
of suspension from work in which case this would be unpaid.<br />
4.2.6 For medical staff employed by PCH, cases which involve <strong>the</strong> Professional Conduct or<br />
Professional Competence of Medical and Dental Staff must be dealt with in accordance with<br />
PCH’s <strong>Policy</strong> for Maintaining High Professional Standards for Medical and Dental Staff.<br />
Cases which solely involve allegations of Personal Misconduct against Medical and Dental<br />
Staff will be dealt with in accordance with this disciplinary procedure only after <strong>the</strong><br />
procedure for investigating allegations of Personal Misconduct referred to in PCH’s <strong>Policy</strong><br />
for Maintaining High Professional Standards for Medical and Dental Staff has been<br />
completed.<br />
4.3 Informal Stage<br />
4.3.1 On most occasions, it will not be appropriate for managers to use <strong>the</strong> formal disciplinary<br />
procedure on <strong>the</strong> first occasion of minor misconduct by an employee.<br />
4.3.2 Minor misconduct is where an employee has behaved inappropriately or <strong>the</strong> correct<br />
procedure or standard has not been adhered to and <strong>the</strong>re are only minimal consequences.<br />
4.3.3 At <strong>the</strong> informal stage, managers are expected to meet <strong>the</strong> employee concerned and discuss<br />
with <strong>the</strong>m in private how, or in what way, <strong>the</strong> expected standard of conduct is not being met.<br />
The aim of <strong>the</strong> meeting should be to agree joint standards and plan improvement over an<br />
agreed timescale where appropriate.<br />
4.3.4 The manager, should give <strong>the</strong> employee an opportunity to offer an explanation and should<br />
also try and find out if <strong>the</strong>re is any underlying difficulty such as a domestic or health<br />
problem.<br />
4.3.5 The manager may decide that simply speaking to <strong>the</strong> employee about <strong>the</strong> problem will be<br />
sufficient to get <strong>the</strong> message across and make a file note of <strong>the</strong> conversation which will be<br />
placed on <strong>the</strong> P-File OR<br />
7 of 42
To speak to <strong>the</strong> employee and give a verbal but recorded informal warning. Although this<br />
appears to be a contradiction in terms, its use as a suitable corrective measure is well<br />
established. The employee is told that a formal written warning will not be issued but a note<br />
will be kept that an interview was necessary and a specified improvement is sought. This<br />
low-level warning is still within <strong>the</strong> informal stage of <strong>the</strong> disciplinary procedure.<br />
4.3.5 In ei<strong>the</strong>r case, <strong>the</strong> employee must be told:<br />
<br />
<br />
<br />
That <strong>the</strong>y have not behaved appropriately or to <strong>the</strong> standard required;<br />
How it will be reviewed and over what period.<br />
That <strong>the</strong> probable consequences of a fur<strong>the</strong>r breach of discipline will be to start <strong>the</strong><br />
formal disciplinary procedure.<br />
4.3.6 Informal discussions on a one to one basis do not confer <strong>the</strong> right to be accompanied.<br />
Whilst <strong>the</strong>re is no entitlement to be accompanied, this may be accommodated by agreement<br />
where this may assist in a better understanding of an issue and bringing it to a conclusion.<br />
4.3.7 Informal meetings to discuss issues are not disciplinary hearings. However if it becomes<br />
clear during <strong>the</strong> course of a meeting that disciplinary action may be necessary, <strong>the</strong> meeting<br />
should be ended and a decision taken with regard to <strong>the</strong> formal disciplinary procedure (see<br />
section 7.5 below). If it becomes clear during <strong>the</strong> course of discussion that <strong>the</strong> issue is one<br />
of poor performance ra<strong>the</strong>r than misconduct, <strong>the</strong>n PCH’s Capability <strong>Procedure</strong> should be<br />
followed.<br />
4.3.8 Managers should make a record of <strong>the</strong> meeting and place a copy on <strong>the</strong> personal file. A<br />
copy should also be given to <strong>the</strong> employee. Such notes must be clearly marked “informal<br />
discussion” and identify <strong>the</strong> date of <strong>the</strong> discussion and <strong>the</strong> names of parties to it. Such<br />
informal notes may not be used in any future formal disciplinary process where <strong>the</strong>re is no<br />
link between <strong>the</strong> formal issue being investigated and <strong>the</strong> matter that was dealt with<br />
informally. Any queries about this should be discussed with a member of <strong>the</strong> Human<br />
Resources department.<br />
4.3.9 Where informal discussion fails to address <strong>the</strong> issue, or it involves more serious incidents, it<br />
will be appropriate to follow <strong>the</strong> formal disciplinary procedure.<br />
Fur<strong>the</strong>r guidance on <strong>the</strong> informal stage is provided as Appendix C.<br />
8 of 42
4.4 The Formal <strong>Disciplinary</strong> <strong>Procedure</strong><br />
4.4.1 This section describes <strong>the</strong> formal procedure that should be followed when a serious incident<br />
arises or <strong>the</strong> informal stage has failed to address an issue. The six steps outlined below<br />
would form <strong>the</strong> normal process although may be subject to variation where appropriate; for<br />
example where a confidential investigation is required for a potential criminal offence.<br />
Step 1: <strong>the</strong> manager assesses whe<strong>the</strong>r <strong>the</strong> issue requires investigation and <strong>the</strong> degree of<br />
investigation necessary. The manager should inform <strong>the</strong> HR Department at an early stage<br />
and if necessary should seek advice.<br />
Step 2: <strong>the</strong> employee is informed of <strong>the</strong> process for investigation where appropriate and<br />
may be suspended from work, depending on <strong>the</strong> seriousness of <strong>the</strong> alleged offence.<br />
Step 3: an investigation is undertaken where required following <strong>the</strong> terms of reference<br />
provided by <strong>the</strong> manager.<br />
Step 4: if <strong>the</strong> investigation indicates disciplinary action should be considered, a disciplinary<br />
hearing is held and action determined.<br />
Step 5: <strong>the</strong> employee is advised of <strong>the</strong> outcome of <strong>the</strong> disciplinary hearing including any<br />
formal disciplinary action and <strong>the</strong> right of appeal.<br />
Step 6: <strong>the</strong> employee may appeal against any formal disciplinary action.<br />
4.5 Right to be Accompanied<br />
4.5.1 An employee is entitled to be accompanied to all meetings held under <strong>the</strong> formal stages of<br />
this procedure including investigatory meetings. The chosen accompanying person may be<br />
a current work colleague, or an official of a staff association recognised under <strong>the</strong> Agenda<br />
for Change agreement, or an official of any trade-union and who is not a family member nor<br />
acting in a legal capacity.<br />
4.5.2 It may not be reasonable for an employee to insist on being accompanied by someone from<br />
a remote geographical location if someone suitable and willing was available nearer.<br />
4.5.3 A Trade Union representative or work colleague who accompanies an employee is able to:<br />
<br />
<br />
<br />
<br />
address any formal meeting to put and sum up <strong>the</strong> employee’s case;<br />
respond on behalf of <strong>the</strong> employee to any views expressed at <strong>the</strong> meeting;<br />
confer with <strong>the</strong> employee during <strong>the</strong> meeting;<br />
ask questions of witnesses on <strong>the</strong> employee’s behalf during any disciplinary hearing.<br />
4.5.4 The Trade Union representative or work colleague does not, however, have <strong>the</strong> right to<br />
answer questions on <strong>the</strong> employee’s behalf, address <strong>the</strong> meeting if <strong>the</strong> employee does not<br />
wish <strong>the</strong>m to or prevent <strong>the</strong> employee from explaining <strong>the</strong>ir case.<br />
4.5.5 Managers are encouraged to engage with <strong>the</strong> Trade Union representative or work colleague<br />
to assist in a mutual understanding of <strong>the</strong> nature of <strong>the</strong> disciplinary issue and <strong>the</strong> outcomes.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 9 of 42
4.6 Step 1 – Assessing <strong>the</strong> issue<br />
4.6.1 Upon being made aware of a potential disciplinary issue a manager must immediately<br />
consider <strong>the</strong> nature of <strong>the</strong> alleged matter and what investigation may be necessary to<br />
establish <strong>the</strong> relevant facts.<br />
4.6.2 The manager may need to seek advice from his or <strong>the</strong>ir own manager, Human Resources,<br />
<strong>the</strong> Local Security Management Specialist, Counter Fraud, or o<strong>the</strong>r professional lead in<br />
determining <strong>the</strong> potential seriousness of an issue. In cases where fraud or corruption is<br />
suspected, <strong>the</strong> Director of Finance and <strong>the</strong> Local Counter Fraud Specialist must be<br />
informed at <strong>the</strong> earliest opportunity. Confidentiality should be maintained however by only<br />
seeking advice from those individuals necessary so that <strong>the</strong> ability to carry out a thorough<br />
investigation is not compromised.<br />
4.6.3 Depending on <strong>the</strong> nature of <strong>the</strong> issue, at this stage <strong>the</strong> employee may not be aware of <strong>the</strong><br />
matter. The manager will need to assess whe<strong>the</strong>r <strong>the</strong> employee is advised of <strong>the</strong> issue at<br />
this stage. Whilst it should be normal practice to inform <strong>the</strong> employee <strong>the</strong>re may be<br />
occasions where it is not advisable to do so e.g. where <strong>the</strong> allegations are particularly<br />
sensitive or unclear, or outside agencies are involved (e.g. Police, Counter Fraud). In such<br />
cases advice must be sought from a member of <strong>the</strong> Human Resources department.<br />
4.6.4 The nature and extent of any investigation will depend on <strong>the</strong> seriousness and complexity of<br />
<strong>the</strong> matter. Any investigation should be proportionate, balanced and unbiased, and look to<br />
examine all <strong>the</strong> evidence.<br />
4.6.5 Where <strong>the</strong> matter is less serious and <strong>the</strong> facts are readily established and/or not in dispute it<br />
may not be necessary to hold an investigatory meeting. In such cases a manager may<br />
move to a disciplinary hearing but must ensure that <strong>the</strong> employee is properly informed.<br />
4.6.6 The manager may at this step conclude that formal action is not appropriate although <strong>the</strong>y<br />
should consider if any alternative actions should be taken such as counselling or o<strong>the</strong>r<br />
informal support. If <strong>the</strong> employee is already aware of <strong>the</strong> issue <strong>the</strong>y should be informed of<br />
this outcome and a note of this placed on <strong>the</strong>ir personal file.<br />
4.6.7 Where an employee has readily admitted to an indiscretion/misconduct <strong>the</strong> manager should<br />
still assess <strong>the</strong> issue before deciding what action to take. This is to ensure that a proper<br />
and fair consideration of <strong>the</strong> nature of <strong>the</strong> offence is made and <strong>the</strong> appropriate process <strong>the</strong>n<br />
followed to address <strong>the</strong> issue that protects <strong>the</strong> rights of <strong>the</strong> employee and PCH. The<br />
options that <strong>the</strong> manager may consider are:<br />
4.6.8 If <strong>the</strong> issue is less serious and, taking into consideration all of <strong>the</strong> relevant facts, is unlikely<br />
to merit any formal warning, dealing with it under <strong>the</strong> informal procedure outlined in section<br />
7.4 above and Appendix C i.e. discuss <strong>the</strong> issue with <strong>the</strong> individual and make a file note of<br />
<strong>the</strong> outcome of that discussion; or<br />
4.6.9 If <strong>the</strong> issue is more serious and merits formal consideration, assess <strong>the</strong> need for an<br />
investigation;<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 10 of 42
4.6.10 As stated above, if <strong>the</strong> facts are not in dispute or un-contentious it may be appropriate to<br />
move immediately to a formal hearing. With <strong>the</strong> agreement of <strong>the</strong> individual this could be<br />
done at relatively short notice but it is important to ensure <strong>the</strong> employee’s entitlement to be<br />
accompanied by a Trade Union representative or work colleague who is nei<strong>the</strong>r a family<br />
member nor acting in a legal capacity is confirmed and <strong>the</strong> employee understands <strong>the</strong><br />
implications;<br />
4.6.11 The formal hearing should be conducted in accordance with <strong>the</strong> principles set out in<br />
Appendix E but it is recognised that <strong>the</strong> process may be shortened by mutual consent.<br />
Where <strong>the</strong>re is any doubt <strong>the</strong> standard procedure should be followed;<br />
4.6.12 In o<strong>the</strong>r circumstances it may be appropriate for a manager to still arrange for investigation<br />
in accordance with Step 3 of <strong>the</strong> formal disciplinary procedure to ensure that <strong>the</strong> full facts<br />
are established and available at any formal disciplinary hearing, for example where <strong>the</strong><br />
employee has admitted to an allegation but it would be appropriate to interview witnesses to<br />
establish <strong>the</strong> extent of <strong>the</strong> issue. This option would ensure that <strong>the</strong> issue is properly<br />
considered and an appropriate formal sanction applied;<br />
4.6.13 In any cases where <strong>the</strong>re is potential to vary by mutual consent <strong>the</strong> disciplinary procedure,<br />
<strong>the</strong> manager should seek advice from <strong>the</strong> Human Resources department.<br />
4.7 Step 2 – Informing <strong>the</strong> Employee<br />
4.7.1 Employees who are <strong>the</strong> subject of an investigation should be made aware of this as soon as<br />
is possible and practicable. However, <strong>the</strong>re may be exceptional circumstances where it is<br />
not advisable to inform <strong>the</strong> employee e.g. where <strong>the</strong> allegations are particularly sensitive or<br />
unclear, or outside agencies are involved (e.g. when <strong>the</strong> matter is being investigated by <strong>the</strong><br />
Police or <strong>the</strong> Local Counter Fraud Specialist).<br />
4.7.2 Ideally <strong>the</strong> manager will inform <strong>the</strong> individual in person of <strong>the</strong> allegation and must <strong>the</strong>n<br />
follow this up in writing to <strong>the</strong> employee. This follow up letter should include:<br />
<br />
<br />
<br />
Confirmation of <strong>the</strong> nature of <strong>the</strong> allegation<br />
Relevant details about <strong>the</strong> investigation that will be undertaken<br />
The employee’s right to be accompanied by a Trade Union representative or a<br />
current work colleague who is nei<strong>the</strong>r a family member nor acting in a legal capacity<br />
to all meetings relating to <strong>the</strong> issue.<br />
4.7.3 If <strong>the</strong> employee is being suspended or <strong>the</strong>ir duties restricted in any way as a result of <strong>the</strong><br />
allegation and investigation this should also be confirmed in writing (see below for fur<strong>the</strong>r<br />
information about suspension and restriction of duties).<br />
4.8 Suspension from or restriction of duty<br />
4.8.1 There may be instances where suspension from work or restriction of duty is necessary<br />
while investigations are carried out. For example where relationships have broken down,<br />
where gross misconduct is alleged or where <strong>the</strong>re are risks to a full and fair investigation<br />
being possible. Suspension should only be used where <strong>the</strong>re is no alternative. This<br />
includes where <strong>the</strong>re is a concern that evidence will or has been tampered with or<br />
destroyed, or where witnesses are at risk of being pressurised.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 11 of 42
4.8.2 In some circumstances, a search of a persons work area or locations may be necessary.<br />
Where such property or locations may include personal items belonging to staff under<br />
investigation, <strong>the</strong> employee should be invited to remove all personal property from <strong>the</strong> area<br />
under supervision and <strong>the</strong>ir compliance and agreement to this should be suitably recorded<br />
and signed by <strong>the</strong> employee. It must be ensured that any search is restricted to that which<br />
is <strong>the</strong> property of PCH. The following points should be documented for consideration:<br />
<br />
<br />
<br />
searches of work areas should be supervised by more than one member of staff<br />
o<strong>the</strong>r than <strong>the</strong> staff member under investigation;<br />
an inventory of all items taken and verified by both parties;<br />
any removed items to be recorded by <strong>the</strong> ‘owner’;<br />
4.8.3 Suspension or restriction of duty can be considered at any time of <strong>the</strong> disciplinary<br />
investigatory process where, for reasons stated above, it might appear necessary.<br />
Suspension or restriction of duty itself is not a disciplinary action.<br />
4.8.4 Any suspension or restriction of duty must be made by an appropriate senior manager with<br />
advice from Human Resources. It is important that, regardless of whe<strong>the</strong>r <strong>the</strong> employee is<br />
suspended or <strong>the</strong>ir duties restricted, <strong>the</strong> rationale behind such a decision is documented by<br />
<strong>the</strong> manager and retained with <strong>the</strong> case file.<br />
4.8.5 Where it can be accommodated and <strong>the</strong> employee agrees to this, alternatives to suspension<br />
must always be considered e.g. temporary redeployment or shift changes. The employee<br />
would be entitled to appropriate protection of earnings and/or excess travel costs in this<br />
instance but this should not influence <strong>the</strong> decision to consider appropriate alternatives to<br />
suspension.<br />
4.8.6 When considering exclusion from work for doctors or dentists, reference must be made to<br />
<strong>the</strong> “Restriction of Practice and Exclusion from Work Directions (2003)” that applies to<br />
Medical and Dental staff. Any potential suspension of a doctor must be discussed first with<br />
<strong>the</strong> appropriate Medical Director.<br />
4.8.7 Suspension from duty is not an assumption of guilt and is not considered a disciplinary<br />
action. The employee will be personally informed of <strong>the</strong> decision to suspend <strong>the</strong>m by <strong>the</strong>ir<br />
line manager or person acting with delegated authority. Any decision to suspend shall be<br />
confirmed in writing within 2 working days and shall be on full pay. Where a member of<br />
Contingent Workforce is suspended, suspension is unpaid.<br />
4.8.8 Suspension or restriction of duty should not normally be for a period exceeding 20 working<br />
days. Periods of suspension or restriction exceeding 20 working days shall be reviewed by<br />
<strong>the</strong> manager, Human Resources Manager and trade union representative (when applicable)<br />
at mutually agreed intervals. In all cases, <strong>the</strong> individual shall be notified in writing of <strong>the</strong><br />
reasons for <strong>the</strong> extended period and have a right to appeal against its continuance.<br />
4.8.9 Circumstances where a suspension or restriction period of more than 20 working days might<br />
be required may include cases involving police enquiries or where legal proceedings are<br />
pending, or where a formal committee of enquiry has been or is about to be established,<br />
o<strong>the</strong>rwise <strong>the</strong> manager who has commissioned <strong>the</strong> investigation must make every<br />
reasonable effort to ensure <strong>the</strong> process is managed within <strong>the</strong> timeframe agreed.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 12 of 42
4.8.10 During suspension, an employee will continue to have <strong>the</strong> right of access to <strong>the</strong><br />
Occupational Health Department, through self-referral to PCH’s personal counselling<br />
service and o<strong>the</strong>r support facilities that are available through staff organisations e.g.<br />
Trade Unions or professional bodies. The terms of suspension will clarify o<strong>the</strong>r access to<br />
<strong>the</strong> organisations’ premises balancing <strong>the</strong> need to ensure an appropriate and fair<br />
investigation with <strong>the</strong> rights of <strong>the</strong> suspended employee and <strong>the</strong> potential for <strong>the</strong>m to have<br />
to access <strong>the</strong> organisations’ premises as a service user.<br />
4.8.11 Where an employee is suspended or duties restricted <strong>the</strong> manager must ensure <strong>the</strong><br />
Payroll Department is notified through <strong>the</strong> appropriate means. Staff who are suspended<br />
from duty should suffer no financial detriment.<br />
4.8.12 An employee may request to take annual leave whilst on suspension. This will apply<br />
where <strong>the</strong> employee would not be available for work if <strong>the</strong> suspension were lifted or to<br />
attend any meeting etc. as part of <strong>the</strong> disciplinary process, for example if <strong>the</strong>y are away<br />
from home. Any annual leave requested and taken should be recorded as such on <strong>the</strong><br />
employee’s annual leave record and with Payroll.<br />
4.8.13 An employee who becomes sick during a period of suspension will be entitled to sick pay<br />
provisions subject to <strong>the</strong> normal notification procedures. Sick leave will override<br />
suspension from duty.<br />
4.9 Step 3 – Investigation<br />
4.9.1 In many cases, <strong>the</strong> full facts of an alleged incident relating to unacceptable conduct will not<br />
be immediately apparent. Indeed, it may not be clear whe<strong>the</strong>r <strong>the</strong> alleged incident is<br />
serious enough to warrant formal disciplinary action. In <strong>the</strong>se situations, <strong>the</strong> line manager<br />
will identify an investigating officer. Ideally, <strong>the</strong> investigating officer should be familiar with<br />
<strong>the</strong> type of problem/area of work, or have some responsibility for <strong>the</strong> staff concerned. It is<br />
essential that <strong>the</strong> investigating officer is provided with reasonable time from <strong>the</strong>ir o<strong>the</strong>r<br />
responsibilities to complete <strong>the</strong> investigation within a reasonable and agreed time period.<br />
The investigation should be completed without delay and within 20 working days apart from<br />
in exceptional circumstances. For more complex cases it may be appropriate to appoint<br />
more than one investigating officer and/or consider an external investigating officer;<br />
however again <strong>the</strong> manager must ensure both investigating officers are available and<br />
competent to complete <strong>the</strong> investigation in <strong>the</strong> agreed timeframe.<br />
4.9.2 The investigating officer should not have been directly or indirectly involved in <strong>the</strong> alleged<br />
incident. It should also be noted that an investigating officer cannot subsequently be a<br />
member of <strong>the</strong> disciplinary panel in <strong>the</strong> event that a formal hearing is required.<br />
4.9.3 The investigating officer will be responsible for ascertaining <strong>the</strong> full facts of <strong>the</strong> case and for<br />
providing a report to <strong>the</strong> manager concerned. The investigating officer may seek advice<br />
from <strong>the</strong> relevant HR Manager, particularly in respect of any policy issues.<br />
4.9.4 Where an investigatory meeting is held <strong>the</strong> investigating officer will give <strong>the</strong> employee<br />
advance warning and time to prepare.<br />
4.9.5 In cases where an incident involves, or was witnessed by, a number of employees and/or<br />
o<strong>the</strong>r relevant persons, this is likely to involve obtaining statements from each individual<br />
employee. Any witnesses may wish to confidentially discuss this matter with, and/or be<br />
accompanied by an official of a staff association recognised under <strong>the</strong> Agenda for Change<br />
agreement or an official of any trade union or work colleague who is not a family member or<br />
acting in a legal capacity.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 13 of 42
4.9.6 The investigating officer will present <strong>the</strong>ir findings in a report outlining:<br />
<br />
<br />
<br />
<strong>the</strong> full circumstances of <strong>the</strong> case;<br />
<strong>the</strong> findings;<br />
and making a recommendation on whe<strong>the</strong>r or not it is necessary or appropriate to<br />
apply <strong>the</strong> formal disciplinary procedure (but not to make any recommendation on<br />
what formal action should be applied).<br />
4.9.7 The report and any statements submitted with <strong>the</strong> report will be part of <strong>the</strong> submission if a<br />
decision is made to follow <strong>the</strong> disciplinary procedure and will be provided to <strong>the</strong> member of<br />
staff in question. There may be instances where some information is withheld, for example<br />
to protect <strong>the</strong> identity of witnesses where this is deemed appropriate.<br />
4.9.8 Based on <strong>the</strong> report submitted, <strong>the</strong> line manager will make a decision on whe<strong>the</strong>r a formal<br />
disciplinary hearing needs to be called. At this stage, o<strong>the</strong>r options may include:<br />
<br />
<br />
<br />
<br />
no disciplinary action to be taken;<br />
handling it informally; or<br />
handling it through PCH’s Capability <strong>Procedure</strong>;<br />
making appropriate recommendations e.g. mediation, training, review of procedures.<br />
4.9.9 In any event, this decision should be made following referral to <strong>the</strong> disciplinary rules<br />
(Appendix B) and after advice from Human Resources. The employee will be advised in<br />
writing of <strong>the</strong> option to be applied and a written note made and placed on <strong>the</strong> employee’s<br />
personal file.<br />
4.9.10 The length of time taken to complete <strong>the</strong> investigation will depend on <strong>the</strong> nature of <strong>the</strong><br />
allegation or incident but should be carried out and completed within a reasonable period of<br />
time. On commencement of <strong>the</strong> investigation, <strong>the</strong> commissioning manager should give <strong>the</strong><br />
employee an indication of how long <strong>the</strong>y expect <strong>the</strong> investigation to take, based on <strong>the</strong><br />
complexity of <strong>the</strong> issues.<br />
4.9.11 If <strong>the</strong> investigation is likely to require fur<strong>the</strong>r time <strong>the</strong> manager should inform <strong>the</strong> employee<br />
(and where appropriate any Trade Union representative) and review <strong>the</strong> timescales.<br />
4.9.12 There is nothing to prevent an investigating officer from stopping an investigation early if<br />
s/he quickly establishes that <strong>the</strong>re is no case to answer. In <strong>the</strong>se circumstances <strong>the</strong><br />
employee’s manager should be informed immediately and a meeting set up with <strong>the</strong><br />
employee and his/her Trade Union representative or work colleague. The employee should<br />
be provided with a full explanation and this should be confirmed in writing within 5 working<br />
days of <strong>the</strong> meeting.<br />
4.9.13 Should <strong>the</strong> matter involve fraud <strong>the</strong>n <strong>the</strong> Counter Fraud Service will be involved. Their<br />
investigation will be conducted in line with <strong>the</strong> relevant legislation applicable to criminal<br />
investigations. Disclosure of information for disciplinary purposes will be in accordance with<br />
<strong>the</strong> data protection rights of <strong>the</strong> subject of <strong>the</strong> investigation and also those of third parties.<br />
Information from an Interview Under Caution (IUC) will not be disclosed unless express<br />
consent has been given or <strong>the</strong>re are overriding public interest issues such as patient safety<br />
concerns (exceptional cases).<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 14 of 42
4.9.14 If, on receipt of <strong>the</strong> completed investigation report, <strong>the</strong> employee’s manager considers that<br />
on <strong>the</strong> balance of probabilities <strong>the</strong>re is a case to be answered, a disciplinary hearing will<br />
be convened.<br />
4.10 Step 4 – The <strong>Disciplinary</strong> Hearing<br />
4.10.1 The disciplinary hearing will be held without unreasonable delay, while allowing <strong>the</strong><br />
employee reasonable time to prepare <strong>the</strong>ir case, and within 15 working days of <strong>the</strong><br />
decision to proceed to hearing unless <strong>the</strong>re are exceptional circumstances.<br />
4.10.2 The employee shall be given not less than 10 working days written notice of <strong>the</strong> hearing,<br />
told of <strong>the</strong> purpose of <strong>the</strong> meeting and <strong>the</strong> allegation(s) in writing toge<strong>the</strong>r with any<br />
documents, written statements, or o<strong>the</strong>r written evidence, that will be referred to during <strong>the</strong><br />
hearing. The employee will also be reminded of <strong>the</strong>ir right to be accompanied at <strong>the</strong><br />
hearing by a work colleague, or an official of a staff association recognised under <strong>the</strong><br />
Agenda for Change agreement, or an official of any trade-union and who is not a family<br />
member or acting in a legal capacity.<br />
4.10.3 The employee or his/her representative shall advise <strong>the</strong> signatory of <strong>the</strong> letter advising of<br />
<strong>the</strong> hearing of <strong>the</strong> names of any witnesses that he/she shall be calling and provide copies<br />
of any written evidence to which <strong>the</strong>y will refer, not later than 5 working days before <strong>the</strong><br />
hearing. If for a good cause <strong>the</strong> hearing is postponed, it will be adjourned to a later date,<br />
subject to <strong>the</strong> agreement of both parties. It is good practice to prepare sufficient copies of<br />
indexed documents for ease of reference during <strong>the</strong> hearing.<br />
4.10.4 If <strong>the</strong> employee is repeatedly unwilling or unable to attend a hearing under <strong>the</strong> disciplinary<br />
procedure, <strong>the</strong> Panel chair in consultation with HR will consider all of <strong>the</strong> relevant facts<br />
before deciding whe<strong>the</strong>r or not it would be reasonable to proceed in <strong>the</strong> employee’s<br />
absence.<br />
4.10.5 The HR Manager should also liaise directly with <strong>the</strong> employee’s Trade Union<br />
representative where appropriate. If it is considered reasonable to proceed <strong>the</strong> manager<br />
will write to <strong>the</strong> employee to advise <strong>the</strong>m of this and provide <strong>the</strong>m with a fur<strong>the</strong>r<br />
opportunity to attend or make a written submission. Where an employee fails to attend a<br />
hearing under <strong>the</strong> disciplinary procedure without prior notice or good reason <strong>the</strong> hearing<br />
will be rescheduled on one fur<strong>the</strong>r occasion and <strong>the</strong> employee advised that a decision<br />
would be made in <strong>the</strong>ir absence if <strong>the</strong>y do not attend or provide a reasonable prior reason<br />
for not doing so.<br />
4.10.6 The hearing will normally be heard by a Panel comprising at least a manager and a<br />
member of <strong>the</strong> Human Resources Department, nei<strong>the</strong>r of whom should have been<br />
involved in <strong>the</strong> investigation previously (apart from commissioning <strong>the</strong> investigation).<br />
However depending on <strong>the</strong> nature of <strong>the</strong> alleged offence, <strong>the</strong> Panel hearing <strong>the</strong> case may<br />
need to include an appropriate senior manager or Human Resources Manager, who would<br />
be authorised to issue <strong>the</strong> potential level of disciplinary action including dismissal.<br />
4.10.7 The investigating officer(s) who conducted <strong>the</strong> investigation will present <strong>the</strong>ir findings as<br />
<strong>the</strong> management case at <strong>the</strong> Hearing.<br />
4.10.8 The normal process for conducting a disciplinary hearing is given in Appendix E. This<br />
includes <strong>the</strong> requirement for <strong>the</strong> allegations being made about <strong>the</strong> employee to be<br />
explicitly stated and for <strong>the</strong> employee to be able to reply. However, this procedure may be<br />
varied by mutual agreement. Details of such agreements shall be recorded by <strong>the</strong><br />
manager chairing <strong>the</strong> hearing and confirmed by <strong>the</strong> signature of <strong>the</strong> employee or his/her<br />
representative.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 15 of 42
4.10.9 After considering all <strong>the</strong> evidence given at <strong>the</strong> hearing, <strong>the</strong> manager chairing <strong>the</strong> hearing<br />
will call an adjournment so that <strong>the</strong> Panel can consider <strong>the</strong> facts presented and <strong>the</strong>n<br />
reconvene to announce <strong>the</strong>ir decision and any disciplinary action to be taken to <strong>the</strong><br />
employee, <strong>the</strong>ir representative and <strong>the</strong> presenting officer(s).<br />
4.10.10 The manager will give an explanation for <strong>the</strong> outcome of <strong>the</strong> hearing. The manager will<br />
also explain <strong>the</strong> employee’s right of appeal under <strong>the</strong> procedure where formal action is<br />
taken. The outcome and right of appeal will be confirmed in writing within 5 working days<br />
of <strong>the</strong> hearing. Copies of <strong>the</strong> letter sent to <strong>the</strong> employee shall be sent to <strong>the</strong> office of <strong>the</strong><br />
Associate Director of Workforce or Associate Director of Workforce Operations.<br />
4.10.11 Fur<strong>the</strong>r detail and guidance on <strong>the</strong> disciplinary actions that can be taken along with <strong>the</strong><br />
right of appeal is provided in Steps 5 and 6 below and in <strong>the</strong> relevant appendices to this<br />
policy.<br />
4.11 Step 5 – <strong>Disciplinary</strong> Action/Outcomes<br />
4.11.1 The following disciplinary actions/outcomes are provided under PCH’s formal procedure:<br />
<br />
<br />
<br />
<br />
<br />
No sanction to be applied;<br />
First written warning;<br />
Final written warning;<br />
Dismissal with notice;<br />
Dismissal without notice (Summary Dismissal).<br />
4.11.2 The Panel will also consider o<strong>the</strong>r sanctions where a final warning has already been<br />
issued or as an alternative to dismissal. For example, where written warnings have been<br />
exhausted and dismissal is deemed too severe, <strong>the</strong> possibility of demotion or disciplinary<br />
transfer may be considered as an exceptional alternative to dismissal.<br />
4.11.3 Where no formal action is considered appropriate, but <strong>the</strong>re are issues that are of<br />
justifiable concern that should be managed under <strong>the</strong> informal arrangements of <strong>the</strong><br />
disciplinary policy (section 7.4) or under ano<strong>the</strong>r appropriate policy <strong>the</strong> panel may make<br />
recommendations for this.<br />
4.11.4 In deciding whe<strong>the</strong>r a disciplinary penalty is appropriate and what form it should take<br />
consideration will be given to:<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
whe<strong>the</strong>r <strong>the</strong> policy indicates what <strong>the</strong> likely penalty will be as a result of <strong>the</strong><br />
particular misconduct;<br />
<strong>the</strong> penalty imposed on similar cases in <strong>the</strong> past;<br />
whe<strong>the</strong>r <strong>the</strong> standards of o<strong>the</strong>r employees are acceptable, and whe<strong>the</strong>r this<br />
employee is being singled out unfairly;<br />
<strong>the</strong> employee’s disciplinary records (including current warnings), general work<br />
record, experience, position and length of service;<br />
any special circumstances that might make it appropriate to adjust <strong>the</strong> severity of<br />
<strong>the</strong> penalty;<br />
whe<strong>the</strong>r <strong>the</strong> proposed penalty is reasonable in view of all <strong>the</strong> circumstances;<br />
whe<strong>the</strong>r any training, additional support or adjustments to work are necessary.<br />
4.11.5 Each case however will be looked at on its own merits taking in to account any relevant<br />
circumstances and mitigating factors.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 16 of 42
4.11.6 The application of <strong>the</strong> disciplinary penalties provided under this procedure does not need<br />
to be sequential; <strong>the</strong> level of warning deemed appropriate will depend on <strong>the</strong> nature of <strong>the</strong><br />
offence and past disciplinary record.<br />
First Written Warning<br />
4.11.7 A first written warning setting out <strong>the</strong> nature of <strong>the</strong> offence and informing <strong>the</strong> employee that<br />
fur<strong>the</strong>r related misconduct is liable to result in fur<strong>the</strong>r disciplinary action under this<br />
procedure. The warning will apply for 6 months from <strong>the</strong> date of issue.<br />
Final Written Warning<br />
4.11.8 A final written warning setting out <strong>the</strong> nature of <strong>the</strong> offence and informing <strong>the</strong> employee<br />
that fur<strong>the</strong>r related misconduct would render him or her liable to fur<strong>the</strong>r action under this<br />
procedure and could result in dismissal. A final written warning will remain current for 12<br />
months from <strong>the</strong> date of issue.<br />
4.11.9 In exceptional circumstances, a 12-month final written warning can be extended for a<br />
maximum of an additional 12 months. This will generally be where <strong>the</strong> offence constitutes<br />
gross misconduct and a decision on action short of dismissal is made. Advice must be<br />
sought from a Human Resources Manager if this option is being considered.<br />
4.11.10 In addition, and in exceptional cases, demotion within <strong>the</strong>ir present department may be<br />
considered in conjunction with a warning issued under this procedure, or as an alternative<br />
to dismissal or by agreement with <strong>the</strong> employee. Where it is an alternative to dismissal it<br />
will be accompanied by a final warning which lasts for 12 months, or with confirmation of a<br />
previous final warning as appropriate. In such circumstances <strong>the</strong> right of appeal will be<br />
waived.<br />
4.11.11 According to <strong>the</strong> circumstances of <strong>the</strong> case, o<strong>the</strong>r action may be considered as an<br />
alternative to dismissal. This may involve a transfer and/or demotion/downgrade to a<br />
different department and/or location and/or shift pattern. However, where <strong>the</strong> employee<br />
does not agree to this permanent change, <strong>the</strong>n dismissal will follow. Such options will also<br />
be subject to PCH having suitable alternative posts available that would be appropriate to<br />
consider on a permanent or temporary basis.<br />
4.11.12 The full details of <strong>the</strong> transfer or downgrading must be with <strong>the</strong> agreement of <strong>the</strong> employee<br />
and confirmed in writing to <strong>the</strong> employee and it will be necessary to issue a revised<br />
contract.<br />
4.11.13 Following disciplinary action short of dismissal, <strong>the</strong> manager must supply supportive follow<br />
up and discuss progress with <strong>the</strong> employee. The employee is obliged to raise any issues<br />
of concern and identify support that <strong>the</strong>y may need to enable <strong>the</strong> required improvement.<br />
4.12 Content of written warnings<br />
4.12.1 When a warning is issued, it must be confirmed in writing within 5 working days of <strong>the</strong><br />
hearing.<br />
4.12.2 It must contain:<br />
<br />
<br />
<br />
Full details of <strong>the</strong> misconduct;<br />
Reference to previous unexpired written warnings if relevant;<br />
Notice that fur<strong>the</strong>r misconduct may lead to fur<strong>the</strong>r disciplinary action being taken;<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 17 of 42
Notice that <strong>the</strong> written warning will be disregarded for disciplinary purposes after <strong>the</strong><br />
relevant time period from <strong>the</strong> date of its issue, providing no fur<strong>the</strong>r warnings have<br />
been issued. The employee will be notified, in writing, when <strong>the</strong> warning expires;<br />
Notice that <strong>the</strong> employee has a right of appeal, which must be exercised within 10<br />
working days of receipt of <strong>the</strong> written warning, and that <strong>the</strong> appeal should be sent to<br />
<strong>the</strong> Associate Director of Workforce or Associate Director of Workforce Operations<br />
as appropriate.<br />
Notice that <strong>the</strong> appeal must be in writing and that it must state <strong>the</strong> grounds on which<br />
<strong>the</strong> decision is contested.<br />
4.12.3 The warning should be handed to <strong>the</strong> employee and a signature obtained. If this is<br />
impracticable, <strong>the</strong> warning should be sent by recorded delivery. A copy of <strong>the</strong> letter should<br />
be placed on <strong>the</strong> employee’s Personal File and a copy sent to <strong>the</strong> office of <strong>the</strong> Associate<br />
Director of Workforce or Associate Director of Workforce Operations as appropriate and<br />
<strong>the</strong> employee’s Trade Union Representative (if appropriate).<br />
4.13 Dismissal with notice<br />
4.13.1 Dismissal under <strong>the</strong> disciplinary policy is <strong>the</strong> ultimate and final sanction that can be<br />
imposed and is <strong>the</strong>refore not undertaken lightly. It is usually applicable where <strong>the</strong><br />
behaviour or conduct constitutes gross misconduct or where <strong>the</strong>re have been a number of<br />
instances of less serious offences, which are <strong>the</strong> subject of current disciplinary warnings.<br />
4.13.2 In considering dismissal as an option, <strong>the</strong> following must be examined:<br />
<br />
<br />
<br />
<br />
The disciplinary procedure has been complied with and a fair procedure followed;<br />
O<strong>the</strong>r available courses of action (see paragraphs 7.11.2 to 7.11.5 inclusive) have<br />
been considered and discounted;<br />
The dismissal (where appropriate) is consistent with previous practice within PCH<br />
and is a reasonable course of action;<br />
All <strong>the</strong> evidence relied upon is available and sufficiently clear to justify <strong>the</strong> decision<br />
(<strong>the</strong> panel may request fur<strong>the</strong>r investigation for clarity where this is not <strong>the</strong> case).<br />
4.13.3 Where dismissal is a potential outcome, <strong>the</strong> panel must include a manager with <strong>the</strong><br />
authority to dismiss (see Appendix 4).<br />
4.13.4 The decision should be communicated to <strong>the</strong> employee within 5 working days and must<br />
contain <strong>the</strong> following information:<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
The reasons for <strong>the</strong>ir dismissal;<br />
The effective date of termination of employment and last day of service;<br />
Their entitlement to notice or pay in lieu of notice in accordance with <strong>the</strong>ir contract<br />
of employment;<br />
Confirmation of any outstanding/accrued or owed annual leave;<br />
Clarification regarding payment of unclaimed owed expenses e.g. travel claims<br />
Confirmation of any deductions or repayments to be made from <strong>the</strong>ir final salary;<br />
Details of <strong>the</strong>ir right of appeal, to be exercised within 10 working days of receipt of<br />
<strong>the</strong> letter of dismissal. The letter of dismissal should be handed to <strong>the</strong> employee<br />
and a signature obtained. If this is impracticable, <strong>the</strong> letter should be sent by<br />
recorded delivery.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 18 of 42
4.13.5 Where an employee is dismissed, managers must take <strong>the</strong> necessary steps to ensure that<br />
access to <strong>the</strong> organisations’ premises (o<strong>the</strong>r than as a patient or to visit a sick relative or<br />
friend), equipment and systems (e.g. IT systems, mobile phones) is prevented. All<br />
property of PCH must be returned, including entry cards and badges. A record of all items<br />
returned and steps taken to deny access to systems/property should be made in <strong>the</strong><br />
employee’s personal file.<br />
4.14 Dismissal - without notice (summary dismissal)<br />
4.14.1 Gross misconduct is regarded as conduct of such a nature that it fundamentally breaches<br />
<strong>the</strong> contractual relationship between a member of staff and <strong>the</strong> employer and justifies<br />
management in no longer accepting <strong>the</strong> presence of <strong>the</strong> member of staff at work.<br />
4.14.2 In <strong>the</strong> event of gross misconduct or gross neglect of duty, and following an appropriate<br />
investigation and disciplinary hearing, employment may be terminated without notice. The<br />
decision should still be communicated in line with 7.16.4 above except that <strong>the</strong> employee<br />
is not entitled to any notice or pay in lieu of notice.<br />
4.14.3 It should be noted that <strong>the</strong> employee still has an entitlement to any outstanding accrued<br />
annual leave at <strong>the</strong> date of dismissal, which would notionally extend <strong>the</strong> total period of<br />
service for pension purposes only.<br />
4.14.4 Managers must also take action to prevent access to <strong>the</strong> organisations’ premises and<br />
systems (see 7.16.5 above).<br />
4.15 Step 6 – Appeal<br />
4.15.1 Where <strong>the</strong>re has been no agreement at an earlier stage of <strong>the</strong> proceedings (see 7.14.5)<br />
<strong>the</strong>re will be a right of appeal against any formal warnings, demotions, redeployment,<br />
transfer or dismissal under <strong>the</strong> disciplinary procedure.<br />
4.15.2 Employees must be informed of <strong>the</strong>ir right of appeal and advised of <strong>the</strong> procedure and<br />
timescale for lodging an appeal in writing in <strong>the</strong> letter confirming any disciplinary action.<br />
4.15.3 The employee must submit a written appeal within 10 working of <strong>the</strong> date of postage by<br />
recorded delivery of <strong>the</strong> letter informing <strong>the</strong>m of <strong>the</strong> disciplinary action and detail <strong>the</strong><br />
grounds on which <strong>the</strong> appeal is made.<br />
4.15.4 The dismissal or disciplinary sanction takes effect from <strong>the</strong> date of <strong>the</strong> decision and is not<br />
dependent on <strong>the</strong> outcome of <strong>the</strong> appeal hearing.<br />
4.15.5 Appeals against first written warnings will be heard by <strong>the</strong> next most senior manager<br />
assisted by an appropriate member of <strong>the</strong> Human Resources Department not previously<br />
involved in <strong>the</strong> case.<br />
4.15.6 Appeals against final written warnings and o<strong>the</strong>r action short of dismissal will be heard by<br />
directors or associate/assistant/deputy directors or <strong>the</strong>ir delegate assisted by a member of<br />
<strong>the</strong> Human Resources Department not previously involved in <strong>the</strong> case.<br />
4.15.7 Appeals against dismissal will be heard by a panel of three board members, at least one of<br />
whom will be a Non-Executive Director. A member of <strong>the</strong> Human Resources Department<br />
not previously involved in <strong>the</strong> case will act as adviser to <strong>the</strong> Panel.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 19 of 42
4.15.8 Appeals will be held within 20 working days of receipt of <strong>the</strong> written appeal, or as soon as<br />
is reasonably practicable.<br />
4.15.9 The employee (or appellant - in <strong>the</strong> case of an appeal against dismissal) will be notified in<br />
writing of <strong>the</strong> arrangements for <strong>the</strong> appeal hearing within 10 working days of receipt of <strong>the</strong><br />
written appeal. At least 10 working days’ notice of <strong>the</strong> appeal hearing will be given and<br />
any new supporting evidence must be submitted at least 5 working days before <strong>the</strong> date of<br />
<strong>the</strong> hearing.<br />
4.15.10 The appeal hearing and subsequent deliberation and notification of outcomes will be in line<br />
with <strong>the</strong> procedure steps referred to in Appendix 6.<br />
4.16 Action in <strong>the</strong> event of Police Enquires, Legal or Professional proceedings<br />
external to PCH’s Activities<br />
4.16.1 Employees may be involved in police or o<strong>the</strong>r enquiries related to matters outside <strong>the</strong>ir<br />
employment or in professional proceedings. The decision as to whe<strong>the</strong>r PCH’s<br />
disciplinary procedure should be invoked will relate to <strong>the</strong> circumstances of <strong>the</strong> case. In<br />
such cases reference should also be made to <strong>the</strong> Department of Health Document<br />
‘Applying appropriate sanctions consistently’.<br />
4.16.2 Where an employee’s conduct in matters not directly involving PCH is <strong>the</strong> subject of police<br />
enquiries on criminal charges and <strong>the</strong> alleged offence may affect <strong>the</strong> employee’s work,<br />
PCH may ei<strong>the</strong>r:<br />
<br />
<br />
<br />
suspend <strong>the</strong> employee from duty pending <strong>the</strong> outcome of <strong>the</strong> police enquiries or<br />
legal proceedings;<br />
restrict <strong>the</strong> employee’s duties if this is appropriate and would not compromise <strong>the</strong><br />
work <strong>the</strong>y do; or<br />
in exceptional circumstances invoke its own disciplinary procedure where such<br />
action is deemed appropriate and where police enquiries or legal proceedings are<br />
not <strong>the</strong>refore, prejudiced.<br />
4.16.3 Where no action is deemed immediately appropriate <strong>the</strong> employee will remain in work, but<br />
<strong>the</strong> manager should monitor and review <strong>the</strong> situation regularly.<br />
4.16.4 In all such instances, PCH will liaise closely with <strong>the</strong> police or professional body regarding<br />
<strong>the</strong> action taken. Advice should also be taken where appropriate from <strong>the</strong> Counter Fraud<br />
Service.<br />
4.16.5 <strong>Disciplinary</strong> proceedings, including dismissal, may take place in advance of any court or<br />
o<strong>the</strong>r hearing where PCH has sufficient evidence to reach a conclusion in accordance with<br />
<strong>the</strong> normal standard(s) established.<br />
4.16.6 PCH shall not regard legal proceedings or conviction relating to a criminal charge as<br />
constituting, in itself, a reason for disciplinary action. When considering <strong>the</strong> need for<br />
disciplinary action or suspension from duty in <strong>the</strong>se circumstances, PCH shall have regard<br />
to <strong>the</strong> nature of <strong>the</strong> offence committed and its relevance to/impact on <strong>the</strong> work of <strong>the</strong><br />
employee.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 20 of 42
4.16.7 Where an employee is convicted of an offence that would have an impact on <strong>the</strong>ir role with<br />
PCH e.g. loss of a driving licence, custodial sentence or an offence relating to vulnerable<br />
adults/children, PCH would properly consider <strong>the</strong> implications on <strong>the</strong> employee’s ability to<br />
carry out <strong>the</strong>ir duties and options available. These will include redeployment, restriction of<br />
duties or o<strong>the</strong>r alternatives as well as dismissal where this is not possible or appropriate.<br />
In all such cases <strong>the</strong> formal disciplinary policy will be used and <strong>the</strong> employee afforded a<br />
right of appeal.<br />
4.17 Action in <strong>the</strong> event of Police Enquiries, Legal or professional Proceedings<br />
relating to an Employee’s employment (Parallel Sanctions)<br />
4.17.1 Employees may be involved in police or o<strong>the</strong>r enquiries related to matters connected to<br />
<strong>the</strong>ir employment or professional proceedings that relate to <strong>the</strong>ir professional role with<br />
PCH. The question as to whe<strong>the</strong>r PCH’s disciplinary procedure should be invoked will<br />
relate to <strong>the</strong> circumstances of <strong>the</strong> case. This action is known as parallel sanctions.<br />
4.17.2 Where an employee’s conduct is <strong>the</strong> subject of police enquiries on criminal charges and<br />
<strong>the</strong> alleged offence relates to <strong>the</strong> employee’s work, PCH may ei<strong>the</strong>r:<br />
<br />
<br />
<br />
suspend <strong>the</strong> employee from duty pending <strong>the</strong> outcome of <strong>the</strong> police enquiries or<br />
legal proceedings;<br />
restrict <strong>the</strong> employee’s duties if this is appropriate and would not compromise <strong>the</strong><br />
work <strong>the</strong>y do; and/or<br />
invoke its own disciplinary procedure where such action is deemed appropriate and<br />
where police enquiries or legal proceedings are not <strong>the</strong>refore, prejudiced.<br />
4.17.3 Where no action is deemed immediately appropriate <strong>the</strong> employee will remain in work, but<br />
<strong>the</strong> manager should monitor and review <strong>the</strong> situation regularly.<br />
4.17.4 In all such instances, PCH will liaise closely with <strong>the</strong> police or professional body regarding<br />
<strong>the</strong> action taken. In all cases however, advice must be taken from <strong>the</strong> Counter Fraud<br />
Service.<br />
4.17.5 <strong>Disciplinary</strong> proceedings, including dismissal, may take place in advance of any court or<br />
o<strong>the</strong>r hearing where PCH has sufficient evidence to reach a conclusion in accordance with<br />
<strong>the</strong> normal standard(s) established. In such cases reference should also be made to <strong>the</strong><br />
Department of Health Document ‘Applying appropriate sanctions consistently’.<br />
4.18 Action in <strong>the</strong> Event of Suspected Fraud or Corruption<br />
4.18.1 These need to be reported IMMEDIATELY to <strong>the</strong> Local Counter Fraud Specialist (LCFS).<br />
4.18.2 Any employee must notify and discuss <strong>the</strong>ir suspicions or what <strong>the</strong>y have discovered with<br />
one of <strong>the</strong> following;<br />
LCFS or<br />
Director of Finance<br />
The Fraud & Corruption Reporting Line on 0800 028 4060<br />
Your line manager who must immediately inform <strong>the</strong> LCFS<br />
For fur<strong>the</strong>r information please refer to PCHs Counter Fraud <strong>Policy</strong>.<br />
4.18.3 Counter Fraud Investigations are conducted in accordance with <strong>the</strong> NHS Counter Fraud<br />
and Corruption Manual and <strong>the</strong> Department of Health document ‘Applying Sanctions<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 21 of 42
Consistently and <strong>the</strong> PCT’s Counter Fraud <strong>Policy</strong>. In <strong>the</strong>se instances legal representation<br />
can be requested.<br />
4.18.4 Fraud and Corruption investigations will also be conducted in accordance with <strong>the</strong><br />
HR/LCFS Protocol.<br />
14.19 Co-operation by Employees<br />
4.19.1 Employees are expected to co-operate with any disciplinary investigations and relevant<br />
procedures. In order to facilitate this, PCH will make every reasonable effort to ensure all<br />
employees are able to fully participate in any disciplinary meeting, and to have an<br />
appropriate accompanying person present.<br />
4.19.2 In arranging meetings PCH will make reasonable adjustments to meet individual needs in<br />
relation to disabilities and provide language support and alternative formats for documents<br />
where requested. It will also aim to avoid meetings coinciding with religious festivals of<br />
significance to <strong>the</strong> employee.<br />
4.19.3 Where an employee who is <strong>the</strong> subject of <strong>the</strong> formal procedure does not co-operate with<br />
reasonable requests by PCH to participate in <strong>the</strong> process e.g. by not providing a response<br />
to allegations made, or not attending investigatory meetings or disciplinary hearings,<br />
he/she will be advised that PCH will make a disciplinary decision on <strong>the</strong> basis of <strong>the</strong><br />
information available, and that where appropriate, this could result in dismissal.<br />
4.19.4 Employees who are identified as potential witnesses to alleged disciplinary incidents are<br />
required to reasonably co-operate with PCH including:<br />
<br />
<br />
<br />
providing a witness statement when requested;<br />
attending interviews with <strong>the</strong> investigating officer;<br />
attending disciplinary hearings and answering any questions put to <strong>the</strong>m.<br />
4.19.5 Witnesses may request to be accompanied by a work colleague, or an official of a staff<br />
association recognised under <strong>the</strong> Agenda for Change agreement, or an official of any<br />
trade-union and who is not a family member or acting in a legal capacity and not involved<br />
in <strong>the</strong> case. Depending on <strong>the</strong> nature of <strong>the</strong> case PCH would consider a request to protect<br />
<strong>the</strong> identity of a witness where this would not be prejudicial to ensuring a fair hearing.<br />
4.20 Overlapping Grievance and <strong>Disciplinary</strong> cases<br />
4.20.1 Where an employee raises a grievance during a disciplinary process <strong>the</strong> disciplinary<br />
process may be temporarily suspended in order to deal with <strong>the</strong> grievance. Where <strong>the</strong><br />
grievance and disciplinary cases are related it may be appropriate to deal with both issues<br />
concurrently.<br />
4.20.2 Where <strong>the</strong>re is no connection between <strong>the</strong> grievance and disciplinary issues <strong>the</strong> nature of<br />
<strong>the</strong> grievance and potential impact on <strong>the</strong> disciplinary process must be carefully<br />
considered before any decision to suspend <strong>the</strong> disciplinary process. PCH reserves <strong>the</strong><br />
right to proceed with <strong>the</strong> disciplinary process where it considers it appropriate to do so.<br />
4.20.3 Any decisions relating to this situation should be confirmed in writing to <strong>the</strong> employee.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 22 of 42
4.21 <strong>Procedure</strong> where an Employee has left PCH<br />
4.21.1 Where an employee who is subject to an investigation under <strong>the</strong> formal procedure leaves<br />
PCH prior to that investigation being completed PCH will review <strong>the</strong> case and consider if it<br />
is appropriate to complete it.<br />
4.21.2 The former employee will be advised if <strong>the</strong> procedure will be completed and be invited to<br />
attend any disciplinary hearing. The employee will be advised that if <strong>the</strong>y do not attend a<br />
decision will be made in <strong>the</strong>ir absence of what disciplinary action, if any, would have<br />
applied and any right of appeal.<br />
4.21.3 The former employee will also be advised that PCH would be obliged to disclose any<br />
relevant factual information relating to <strong>the</strong> outcome of any disciplinary hearing in any<br />
subsequent reference requested. PCH would also, where appropriate, refer <strong>the</strong> case to a<br />
professional/statutory body.<br />
4.22 Provision of information to Statutory and Professional Bodies<br />
4.22.1 Where senior officers have a responsibility to report <strong>the</strong> action of staff to appropriate<br />
statutory or professional bodies, <strong>the</strong>se bodies should not be informed until after <strong>the</strong><br />
completion of <strong>the</strong> disciplinary process but <strong>the</strong> potential for such a referral should be made<br />
known to <strong>the</strong> appropriate officer of PCH at <strong>the</strong> earliest opportunity.<br />
4.23 Confidentiality<br />
4.23.1 All matters relating to <strong>the</strong> disciplinary process are strictly confidential and under no<br />
circumstances is such information to be divulged to unauthorised persons.<br />
4.24 Records and Notes<br />
4.24.1 PCH will keep a record of all disciplinary cases dealt with. The record kept will include:<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<strong>the</strong> allegations made against <strong>the</strong> employee<br />
<strong>the</strong> employee’s defence<br />
findings made and actions taken<br />
<strong>the</strong> reasons for <strong>the</strong> actions taken<br />
whe<strong>the</strong>r an appeal was lodged<br />
<strong>the</strong> outcome of <strong>the</strong> appeal<br />
any grievance lodged during <strong>the</strong> disciplinary procedure<br />
subsequent developments<br />
notes of any formal meetings<br />
4.24.2 Any records will be kept no longer than necessary in accordance with <strong>the</strong> Data Protection<br />
Act 1998, (as subsequently amended) and employees have <strong>the</strong> right to request and<br />
access certain personal data.<br />
4.24.3 Copies of meeting records should be given to <strong>the</strong> employee including copies of any formal<br />
minutes that have been taken. In certain circumstances (for example to protect a witness)<br />
PCH may withhold certain information.<br />
4.24.4 Electronic recording devices will not be permitted to be used by any party under <strong>the</strong><br />
disciplinary procedure. The only exception to this might be where <strong>the</strong> investigation relates<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 23 of 42
to a potential criminal action in which case PCH’s Counter Fraud Officer and/or <strong>the</strong> police<br />
would advise <strong>the</strong> employee of <strong>the</strong> appropriate legal process and <strong>the</strong>ir statutory rights<br />
under <strong>the</strong> Police and Criminal Evidence Act.<br />
4.24.5 To support <strong>the</strong> timeliness and effectiveness of <strong>the</strong> procedure all formal correspondence<br />
sent to employees advising of <strong>the</strong> outcomes at <strong>the</strong> various stages should be ei<strong>the</strong>r handdelivered<br />
or sent by recorded delivery.<br />
4.24.6 Any records of disciplinary issues should be kept confidential to <strong>the</strong> parties involved. In<br />
<strong>the</strong> event of a transfer of employment within <strong>the</strong> Transfer of Undertakings (Protection of<br />
Employment) Regulations (TUPE), PCH is obliged to disclose to <strong>the</strong> new employer all<br />
instances of disciplinary action taken by PCH within <strong>the</strong> 2 years preceding <strong>the</strong> date of<br />
transfer.<br />
4.24.7 Any formal warning recorded on an employee’s personal file should be removed for<br />
disciplinary purposes at <strong>the</strong> date of expiry. A meeting must be held with <strong>the</strong> employee<br />
prior to <strong>the</strong> expiry of <strong>the</strong> warning.<br />
5. Risk Management Strategy Implementation<br />
5.1 Implementation & Dissemination<br />
Following approval, a copy of <strong>the</strong> policy will be stored electronically in <strong>the</strong> HR section of<br />
<strong>the</strong> Organisation‘s document library on <strong>the</strong> Intranet site.<br />
A copy of <strong>the</strong> policy will be circulated to members of <strong>the</strong> HR team to enable <strong>the</strong>m to<br />
support implementation with <strong>the</strong>ir managers.<br />
A clear communication will be sent to managers to make <strong>the</strong>m aware that <strong>the</strong> policy has<br />
been issued and that <strong>the</strong>y are responsible for cascading <strong>the</strong> information to <strong>the</strong>ir<br />
employees, including employees who do not have regular access to email.<br />
Joint Partnership Committee (JPC) staff side representatives will be advised of <strong>the</strong> issuing<br />
of <strong>the</strong> policy.<br />
Information to promote awareness of <strong>the</strong> revised policy will also be included in <strong>the</strong><br />
organisational bulletins which are circulated to all employees.<br />
5.2 Training and Support<br />
The Education and Training department run a programme which includes a session on<br />
grievance handling for employees required to supervise or manage employees.<br />
The HR team can also provide coaching and advice to managers and employees to<br />
supplement more formal training available as <strong>the</strong> need arises.<br />
5.3 Document Control & Archiving Arrangements<br />
Once ratified, this policy will be loaded to <strong>the</strong> documents library. Any previous versions<br />
will be electronically archived by <strong>the</strong> <strong>Policy</strong> Administrator in <strong>the</strong> electronic <strong>Policy</strong> Drive<br />
Archive Folder.<br />
A signed hard copy of <strong>the</strong> policy will be forwarded to <strong>the</strong> <strong>Policy</strong> Administrator and an<br />
electronic copy will be saved by <strong>the</strong> <strong>Policy</strong> Administrator in <strong>the</strong> electronic <strong>Policy</strong> Drive.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 24 of 42
Fur<strong>the</strong>r copies of current and archived policies can be obtained from <strong>the</strong> <strong>Policy</strong><br />
Administrator including versions in large print, Braille and o<strong>the</strong>r languages.<br />
5.4 Equality Impact Assessment<br />
Peninsula Community Health aims to design and implement services, policies and<br />
measures that meet <strong>the</strong> diverse needs of our service, population and workforce, ensuring<br />
that none are placed at a disadvantage over o<strong>the</strong>rs.<br />
As part of its development, this strategy and its impact on equality have been assessed.<br />
The assessment is to minimise and if possible remove any disproportionate impact on<br />
employees on <strong>the</strong> grounds of race sex, disability, age, sexual orientation or religious belief.<br />
No detriment was identified.<br />
6. Process for Monitoring Effective Implementation<br />
The effective implementation of this policy will be monitored by <strong>the</strong> Workforce Directorate<br />
in conjunction with <strong>the</strong> JPC. In addition, <strong>the</strong> number of active formal capabilities for PCH<br />
will be reported monthly by <strong>the</strong> HR Team and <strong>the</strong> findings reported to <strong>the</strong> Board. Any<br />
changes in employment legislation which impact on <strong>the</strong> policy will be updated by <strong>the</strong> HR<br />
Team and <strong>the</strong> JPC will be informed. The Grievance <strong>Policy</strong> will be reviewed every 3 years<br />
from <strong>the</strong> date of ratification.<br />
7. Associated Documentation<br />
This document references <strong>the</strong> following supporting documents which should be referred to<br />
in conjunction with <strong>the</strong> document being developed.<br />
Short and Long Term Absence MGNs.<br />
Fraud and Corruption <strong>Policy</strong><br />
Dignity at Work <strong>Policy</strong><br />
Equality and Diversity <strong>Policy</strong><br />
Complaints <strong>Procedure</strong><br />
Grievance <strong>Policy</strong> & <strong>Procedure</strong><br />
Capability <strong>Policy</strong> & <strong>Procedure</strong><br />
Local Counter Fraud Service/HR Working Protocol<br />
CRB <strong>Policy</strong><br />
Whistleblowing <strong>Policy</strong><br />
Data Protection <strong>Policy</strong><br />
Physical and Non Physical Assault <strong>Policy</strong> Safeguarding Policies<br />
8. References<br />
Department of Health. (2005). Promoting equality and human rights in <strong>the</strong> NHS - a guide<br />
for non-executive directors of NHS boards. Available at: www.dh.gov.uk.<br />
NHS Code of Conduct<br />
NHS Constitution<br />
DH Document ‘Applying appropriate sanctions consistently’<br />
Restriction of Practice and Exclusion from Work Directions (2003<br />
Maintaining High Professional Standards for Medical and Dental Staff<br />
ACAS Code of Practice 2009<strong>Policy</strong> for <strong>the</strong> Development and management of procedural<br />
documents. CIOS Community Health Services. Available at<br />
http://cwlintranet/DocLibrary/default.asp<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 25 of 42
APPENDIX A<br />
FLOWCHART<br />
HANDLING DISCIPLINE<br />
• Always follow PCH’s <strong>Disciplinary</strong> <strong>Policy</strong> and <strong>Procedure</strong><br />
• Consider mediation at any stage where it may help resolve issues<br />
• Provide employees with an opportunity to appeal against any sanction imposed through <strong>the</strong><br />
disciplinary policy<br />
Take informal action<br />
if appropriate including<br />
• Informal but<br />
Recorded Warning<br />
• File Note<br />
(see section 7.4 and<br />
Appendix C)<br />
Issue resolved<br />
= action complete<br />
Take Formal Action<br />
• Assess <strong>the</strong> issue<br />
• Inform <strong>the</strong><br />
employee<br />
• Investigate<br />
• Hold a<br />
disciplinary<br />
hearing<br />
• Allow <strong>the</strong><br />
employee to be<br />
accompanied<br />
• Decide on<br />
disciplinary action<br />
(see section 7.5)<br />
Inform employee of<br />
result<br />
• No action<br />
• First written<br />
warning<br />
• Final written<br />
warning<br />
• Dismissal or<br />
o<strong>the</strong>r sanction<br />
(see section 7.11)<br />
Conduct or<br />
performance fails to<br />
improve sufficiently<br />
= take fur<strong>the</strong>r<br />
action<br />
Provide employees with<br />
an opportunity to<br />
appeal<br />
(see section 7.18)<br />
Conduct or<br />
performance<br />
improve =<br />
action<br />
complete<br />
Employee<br />
dismissed<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 26 of 42
APPENDIX B<br />
DISCIPLINARY RULES<br />
Introduction<br />
The disciplinary rules in this document are provided to set out <strong>the</strong> general standards of conduct and<br />
behaviour at work that can be reasonably expected by PCH of its employees. Whilst it is not<br />
possible to list all acts that could warrant disciplinary action, <strong>the</strong>se rules serve as a guide. The<br />
rules are supplemented by o<strong>the</strong>r Organisational policies and procedures that also set out required<br />
standards of conduct and behaviour.<br />
General Rules<br />
All employees are expected to provide efficient and courteous service and to cooperate generally in<br />
accordance with <strong>the</strong>ir terms and conditions of employment, professional codes of conduct (where<br />
applicable), organisational/departmental policies and procedures.<br />
All employees are expected to attend work regularly and punctually and to seek approval for any<br />
leave in advance, or, in <strong>the</strong> case of special leave, as soon as is reasonably practicable. For<br />
unplanned absences, all employees are required to notify PCH as soon as possible in accordance<br />
with <strong>the</strong> laid down reporting process.<br />
In <strong>the</strong> event of sickness absence, all employees are required to report <strong>the</strong>ir absence and submit a<br />
self-certificated sickness absence form (for sickness absence of 7 days or less) or a ‘Fitness to<br />
Work’ Certificate (for sickness absence exceeding 7 days) in accordance with PCH's sickness<br />
management guidelines.<br />
PCH will not tolerate any discrimination, bullying and harassment by employees. Failure to comply<br />
with <strong>the</strong>se general rules and standards will result in disciplinary action being taken in accordance<br />
with this procedure.<br />
It should also be noted that a failure to comply with <strong>the</strong> organisation’s policy on gifts and hospitality<br />
will be dealt with as a disciplinary matter.<br />
The following are examples of types of misconduct, and <strong>the</strong> disciplinary sanctions that <strong>the</strong>y may<br />
attract. For fur<strong>the</strong>r guidance on unacceptable conduct, please refer to PCH’s policies and<br />
procedures.<br />
Misconduct<br />
The following are examples of actions that may be regarded as warranting disciplinary action and,<br />
ultimately, for which dismissal may be appropriate if corrective action is not taken. Such examples<br />
include but are not limited to:<br />
Unauthorised absence – including non-notification of absence or return to work;<br />
Poor timekeeping – every employee is required to give constant regular attendance within <strong>the</strong><br />
terms of <strong>the</strong>ir contract of employment;<br />
Poor standard of dress – in relation to agreed uniform and dress requirements for each department;<br />
Insubordination – e.g. non-cooperation, insolence, refusing to obey reasonable instructions from a<br />
line manager or o<strong>the</strong>r manager;<br />
Poor standard of work – where this relates to conduct ra<strong>the</strong>r than skill (which should be addressed<br />
through <strong>the</strong> Capability <strong>Procedure</strong>);<br />
Non-attendance for training - failure to attend mandatory, contractual or legally required training.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 27 of 42
Serious Misconduct<br />
Certain types of misconduct may lead directly to <strong>the</strong> issue of a higher-level warning such as a final<br />
written warning. Such examples include but are not limited to:<br />
Repeated and/or wilful failure to carry out safe working practices and procedures;<br />
Failure or refusal to comply with established operational, legal or o<strong>the</strong>r organisational procedures<br />
that could result in serious error, risk or offence to o<strong>the</strong>rs or to organisational property/ premises;<br />
Repeated breaches of less serious offences e.g. those categorised under misconduct;<br />
Serious verbal assault;<br />
Misuse of <strong>the</strong> organisations’ facilities;<br />
Serious insubordination - e.g. failure to obey a reasonable instruction where this failure could result<br />
in loss, damage or injury.<br />
Covert/unauthorised electronic recording of meetings.<br />
Gross Misconduct<br />
Where an offence is so serious as to breach <strong>the</strong> basis of <strong>the</strong> employment contract, <strong>the</strong>n this will be<br />
regarded as gross misconduct and will normally lead to summary dismissal, unless <strong>the</strong>re are sound<br />
mitigating circumstances. The following are examples of behaviour that may constitute gross<br />
misconduct, and include but are not limited to:<br />
Indecency - any act of indecency against a patient, member of staff or member of <strong>the</strong> public that is<br />
related to employment with PCH;<br />
Theft – any instances of <strong>the</strong>ft from PCH or from a patient, member of staff or member of <strong>the</strong> public<br />
and related to employment with PCH;<br />
Fraud – or attempt to defraud PCH, patient, member of staff or member of <strong>the</strong> public and being<br />
related to employment with PCH. Fraud may include <strong>the</strong> deliberate falsification of time sheets and<br />
travel claims, and obtaining employment by deception;<br />
Deliberate falsification of records;<br />
Fighting or Assault – any physical violence or extreme verbal assault upon a patient, member of<br />
staff or member of <strong>the</strong> public that is related to employment with PCH;<br />
Inappropriate Behaviour – that affects <strong>the</strong> dignity of work of employees, agency staff, contractors,<br />
patients, visitors or any third parties, for example, acts of harassment, bullying or intimidation,<br />
including verbal abuse;<br />
Deliberate Damage – to <strong>the</strong> organisations’ property, patient property or property belonging to a<br />
member of <strong>the</strong> public or ano<strong>the</strong>r member of staff;<br />
Corruption – including any breach of PCH’s Standing Orders/Standing Financial Instructions and<br />
PCH’s policy on Standards of Business Conduct;<br />
Gross Carelessness/Negligence – any action or failure to act which threatens <strong>the</strong> health or safety of<br />
patients, members of <strong>the</strong> public or o<strong>the</strong>r staff;<br />
Being unfit for duty – o<strong>the</strong>r than for a medical reason (e.g. through abuse of alcohol or drugs where<br />
<strong>the</strong> employee does not claim to have a drink or drugs problem);<br />
Serious Breach of Confidentiality – including matters relating to patients and confidential staff<br />
matters, including breaches of PCH’s Whistleblowing and Data Protection Policies. (e.g.<br />
disclosure of personal or sensitive information without appropriate permission from <strong>the</strong> owner of<br />
that information);<br />
Deliberate infringement of health and safety policy or legislation – or behaviour which is likely to<br />
endanger <strong>the</strong> health, safety and welfare of o<strong>the</strong>rs;<br />
Deliberately accessing Internet sites – containing obscene, pornographic or offensive material;<br />
Serious misuse of <strong>the</strong> organisation's name or property;<br />
Repeat serious misconduct;<br />
Unauthorised access/entry to computer records;<br />
Wilful contravention of <strong>the</strong> organisations’ policies or professional codes of conduct;<br />
Bribery – giving or offering a financial or o<strong>the</strong>r advantage to procure or reward:<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 28 of 42
improper exercise or a public or business activity; requesting or receiving a bribe; bribing a public<br />
official to win or retain business.<br />
Note: With regard to allegations/offences committed outside PCH, <strong>the</strong> relevance of <strong>the</strong> case to<br />
PCH and <strong>the</strong> individuals’ employment will be considered on a case by case basis.<br />
Staff with a Drink, Drug or Substance Misuse Problem<br />
When an employee acknowledges during <strong>the</strong> course of an investigation or during a disciplinary<br />
meeting that <strong>the</strong>y have such a problem or addiction, which has been <strong>the</strong> cause of <strong>the</strong> incident,<br />
managers must ensure that <strong>the</strong>y are given support via Occupational Health. Action short of<br />
dismissal may be appropriate in <strong>the</strong>se circumstances, allowing time for <strong>the</strong> employee to obtain <strong>the</strong><br />
help needed. Continued offences, despite having been offered and/or received help, could <strong>the</strong>n<br />
result in dismissal.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 29 of 42
APPENDIX C<br />
THE INFORMAL STAGE – GUIDANCE<br />
Cases of misconduct or unsatisfactory performance are usually best dealt with informally. A quiet<br />
word is often all that is required to improve an employee’s conduct or performance. Managers are<br />
encouraged to <strong>the</strong>refore use appropriate discretion in managing such issues whilst noting that<br />
where more serious matters have arisen or where an informal approach has not worked, formal<br />
action under <strong>the</strong> <strong>Disciplinary</strong> <strong>Policy</strong> should be considered.<br />
Dealing with issues at <strong>the</strong> informal stage is not disciplinary action but is part of <strong>the</strong> normal<br />
day-to-day management of employees.<br />
How should it be done?<br />
Talk to <strong>the</strong> employee in private. This should be a two-way discussion aimed at discussing possible<br />
shortcomings in conduct or performance and encouraging improvement. Criticism should be<br />
constructive, with <strong>the</strong> emphasis being on finding ways for <strong>the</strong> employee to improve and for <strong>the</strong><br />
improvement to be sustained. The meeting is informal so <strong>the</strong>re should be no need for o<strong>the</strong>r<br />
management support such as HR to be present and <strong>the</strong> employee is not entitled to be<br />
accompanied by a Trade Union representative or a work colleague; this however may be varied by<br />
agreement.<br />
The manager must tell <strong>the</strong> employee what has gone wrong, listen to <strong>the</strong> employee’s explanation<br />
and should also try and find out if <strong>the</strong>re is any underlying difficulty such as a domestic or health<br />
problem. It may become evident <strong>the</strong>re is no problem – if so make this clear to <strong>the</strong> employee.<br />
The manager may decide that simply speaking to <strong>the</strong> employee about <strong>the</strong> problem will be<br />
sufficient to get <strong>the</strong> message across OR<br />
To speak to <strong>the</strong> employee and give an informal but recorded warning. Although this<br />
appears to be a contradiction in terms, its use as a suitable corrective measure is well<br />
established. The employee is told that a formal written warning will not be issued but a note<br />
will be kept that an interview was necessary and a specified improvement is sought. This<br />
low-level warning is still within <strong>the</strong> informal stage of <strong>the</strong> disciplinary procedure.<br />
<br />
<br />
<br />
<br />
In ei<strong>the</strong>r case, <strong>the</strong> employee must be told:<br />
That <strong>the</strong>y have not behaved in <strong>the</strong> correct way or to <strong>the</strong> standard required;<br />
That <strong>the</strong>y are being cautioned about this;<br />
How it will be reviewed and over what period.<br />
That <strong>the</strong> probable consequences of a fur<strong>the</strong>r breach of discipline will be to start <strong>the</strong> formal<br />
disciplinary procedure.<br />
Be careful that any informal action does not turn into formal disciplinary action, as this may<br />
unintentionally deny <strong>the</strong> employee certain rights, such as <strong>the</strong> right to be accompanied by a Trade<br />
Union representative or a work colleague. If during <strong>the</strong> discussion it becomes obvious that <strong>the</strong><br />
matter is more serious, <strong>the</strong> meeting should be adjourned and <strong>the</strong> employee advised that <strong>the</strong> matter<br />
will be continued under <strong>the</strong> formal disciplinary process.<br />
Keep brief notes of any agreed informal action for reference purposes. There should be regular<br />
reviews of progress over specified periods.<br />
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Consider at any stage whe<strong>the</strong>r <strong>the</strong> use or advice of a third party may be helpful. This might include<br />
an independent mediator or informal input from a member of <strong>the</strong> Human Resources team, <strong>the</strong><br />
employee’s Trade Union or <strong>the</strong> Occupational Health Department.<br />
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APPENDIX D<br />
AUTHORITY TO TAKE ACTION UNDER THE DISCIPLINARY POLICY<br />
The following levels of authority apply when taking action under <strong>the</strong> disciplinary policy and<br />
procedure:<br />
Informal Action<br />
Any supervisor or line manager who has a legitimate supervisory/managerial relationship with an<br />
employee can take informal action.<br />
Formal Action<br />
A disciplinary issue that could lead to a disciplinary hearing can be commissioned and heard by<br />
managers at Team Leader level or above (usually at least Band 6 or equivalent). Where a<br />
disciplinary hearing may result in a final written warning or some o<strong>the</strong>r sanction short of dismissal a<br />
more senior manager should be considered for <strong>the</strong> disciplinary hearing.<br />
For dismissal or suspension <strong>the</strong> level of officers who have authority include:<br />
• The Chairman in respect of <strong>the</strong> Chief Executive;<br />
• The Chairman and Chief Executive in respect of o<strong>the</strong>r Executive and Service Directors;<br />
• Directors, Associate, Assistant/Deputy Directors.<br />
• Heads of Department<br />
• Company Secretary<br />
• Head of Corporate Compliance<br />
• Consultant in Public Health Medicine<br />
• Locality Managers<br />
• HR Managers<br />
Training<br />
Managers involved in disciplinary matters should have received <strong>the</strong> appropriate level of training and<br />
should seek advice from <strong>the</strong> Human Resources Department.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 32 of 42
APPENDIX E<br />
DISCIPLINARY HEARING PROCEDURE<br />
The purpose of <strong>the</strong> disciplinary hearing is to establish <strong>the</strong> facts so that a fair decision can be made<br />
on whe<strong>the</strong>r any disciplinary action is appropriate, and what level. It is not to try to catch people out.<br />
A disciplinary hearing should be heard and chaired by <strong>the</strong> appropriate manager who should be<br />
supported by a member of <strong>the</strong> Human Resources Department. Depending on <strong>the</strong> seriousness of<br />
<strong>the</strong> offence, <strong>the</strong> hearing may need to be chaired by a senior manager authorised to issue <strong>the</strong><br />
appropriate level of disciplinary action, including dismissal. Where relevant it might also be<br />
appropriate for ano<strong>the</strong>r manager to be on <strong>the</strong> panel e.g. where <strong>the</strong>re are issues potentially related<br />
to an employee’s profession that would require decision-making input from an appropriate<br />
professional advisor (as opposed to input as a witness).<br />
<strong>Disciplinary</strong> hearings may not necessarily proceed in neat, orderly stages but <strong>the</strong> process set out<br />
below is considered good practice:<br />
The manager presiding (Chair) should:<br />
• Introduce those present to <strong>the</strong> employee and explain why <strong>the</strong>y are <strong>the</strong>re;<br />
• Introduce and explain <strong>the</strong> role of <strong>the</strong> person accompanying <strong>the</strong> employee if <strong>the</strong>y are<br />
present;<br />
• Explain that <strong>the</strong> purpose of <strong>the</strong> meeting is to consider whe<strong>the</strong>r disciplinary action should be<br />
taken in accordance with PCH’s disciplinary procedure;<br />
• Explain how <strong>the</strong> meeting should be conducted (this is outlined below);<br />
• Confirm that <strong>the</strong> employee has received all of <strong>the</strong> appropriate documentation including<br />
relevant statements;<br />
• Ensure that any special needs have been taken into consideration (for example if <strong>the</strong><br />
employee has a disability or requires an interpreter);<br />
• Advise that <strong>the</strong> employee may request an adjournment during <strong>the</strong> proceedings if <strong>the</strong>y wish<br />
to discuss an issue with <strong>the</strong>ir companion or for comfort purposes.<br />
The process:<br />
1. Statement of allegations<br />
The allegations that have been made about <strong>the</strong> employee shall be clearly outlined by going through<br />
<strong>the</strong> evidence that has been ga<strong>the</strong>red. In cases where <strong>the</strong> facts were not in dispute and no formal<br />
investigation took place <strong>the</strong>re may not be an investigating officer involved. It is still however<br />
essential that <strong>the</strong> evidence available is clearly presented and <strong>the</strong> employee (or his/her<br />
representative) is able to question this.<br />
Where an investigating officer has undertaken an investigation he/she shall state <strong>the</strong> evidence in<br />
<strong>the</strong> presence of <strong>the</strong> employee and his/her representative and may call witnesses.<br />
The employee (or his/her representative) shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong><br />
investigating officer and witnesses.<br />
The members of <strong>the</strong> panel shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong> investigating officer<br />
and witnesses.<br />
The investigating officer shall have <strong>the</strong> opportunity to re-examine his/her witnesses on any matter<br />
referred to in <strong>the</strong>ir examination by members of <strong>the</strong> panel, <strong>the</strong> employee or his/her representative.<br />
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2. Employee’s Response<br />
The employee or his/her representative shall put his/her case in <strong>the</strong> presence of <strong>the</strong> investigating<br />
officer and may call witnesses.<br />
The investigating officer shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong> employee, his/her<br />
representative and his/her witnesses.<br />
The members of <strong>the</strong> panel shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong> employee, his/her<br />
representative and his/her witnesses.<br />
The employee or his/her representative shall have <strong>the</strong> opportunity to re-examine his/her witnesses<br />
on any matter referred to in <strong>the</strong>ir examination by members of <strong>the</strong> panel or <strong>the</strong> investigating officer.<br />
3. General Questioning and Discussion<br />
During <strong>the</strong> process of <strong>the</strong> respective parties presenting <strong>the</strong>ir cases and asking questions <strong>the</strong><br />
presiding manager should:<br />
<br />
<br />
<br />
<br />
<br />
<br />
establish all <strong>the</strong> facts;<br />
ask <strong>the</strong> employee if <strong>the</strong>y have any explanation for <strong>the</strong> alleged misconduct or unsatisfactory<br />
performance, or if <strong>the</strong>re are any special circumstances to be taken into account;<br />
if it becomes clear during this stage that <strong>the</strong> employee has provided an adequate<br />
explanation or <strong>the</strong>re is no real evidence to support <strong>the</strong> allegation, bring proceedings to a<br />
close;<br />
keep <strong>the</strong> approach formal and polite and encourage <strong>the</strong> employee to speak freely with a<br />
view to establishing <strong>the</strong> facts. Use questions to clarify issues and to check what has been<br />
said is understood;<br />
not get involved in arguments and not make personal or humiliating remarks.<br />
Avoid physical contact or gestures that could be misinterpreted or misconstrued as<br />
judgmental.<br />
If new facts emerge it may be necessary to adjourn <strong>the</strong> meeting to investigate <strong>the</strong>m and reconvene<br />
<strong>the</strong> hearing when this has been done.<br />
4. Summing Up<br />
Once all questioning is finished <strong>the</strong> investigating officer is given <strong>the</strong> opportunity to sum up <strong>the</strong><br />
complaint and <strong>the</strong> evidence heard during <strong>the</strong> hearing. If <strong>the</strong>re is no investigating officer <strong>the</strong><br />
presiding manager will summarise <strong>the</strong> main points of <strong>the</strong> discussion.<br />
The employee (or his/her representative) is <strong>the</strong>n provided with <strong>the</strong> opportunity to sum up.<br />
It is not appropriate for any new evidence to be introduced at this stage. If new information is<br />
raised by ei<strong>the</strong>r party <strong>the</strong> presiding manager should consider whe<strong>the</strong>r it is appropriate to allow<br />
fur<strong>the</strong>r questioning, in which case a fur<strong>the</strong>r opportunity to sum up will be provided to all parties.<br />
5. Adjournment<br />
Once all <strong>the</strong> cases have been made and <strong>the</strong> parties have summed up <strong>the</strong> hearing shall be<br />
adjourned before a decision is made about whe<strong>the</strong>r a disciplinary penalty is appropriate. This<br />
allows time for reflection and proper consideration. It also allows for any fur<strong>the</strong>r checking of any<br />
matters raised, particularly if <strong>the</strong>re is a dispute over facts.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 34 of 42
6. Advising of <strong>the</strong> Outcome<br />
In most cases <strong>the</strong> panel would expect to reconvene on <strong>the</strong> same day after an appropriate<br />
adjournment to advise <strong>the</strong> parties of <strong>the</strong> outcome. In certain cases however, where <strong>the</strong> issues are<br />
complex or where <strong>the</strong>re is insufficient time available for a fair consideration to be made, it may be<br />
necessary to ei<strong>the</strong>r reconvene at a later date or inform <strong>the</strong> employee in writing.<br />
Where it is not possible to reconvene and inform <strong>the</strong> employee on <strong>the</strong> same day, <strong>the</strong> panel should<br />
advise <strong>the</strong> employee of this and when and how <strong>the</strong>y will hear of <strong>the</strong> outcome.<br />
In considering what outcome is appropriate <strong>the</strong> panel will take into consideration <strong>the</strong> factors<br />
outlined in section 7.11 of PCH’s <strong>Disciplinary</strong> <strong>Procedure</strong>.<br />
On being advised of <strong>the</strong> outcome <strong>the</strong> employee will also be informed of <strong>the</strong>ir right to appeal, and<br />
that <strong>the</strong> decision will be confirmed in writing.<br />
7. Dealing with Problems that may arise during <strong>the</strong> Hearing<br />
Hearings may not always go as planned for a number of reasons. This section provides guidance<br />
on handling potential issues that may arise.<br />
Grievances<br />
If an employee raises a grievance during <strong>the</strong> <strong>Disciplinary</strong> Hearing it may sometimes be appropriate<br />
to consider stopping <strong>the</strong> hearing and suspending <strong>the</strong> disciplinary procedure – for example when:<br />
The grievance relates to an alleged conflict of interest regarding <strong>the</strong> manager holding <strong>the</strong><br />
disciplinary hearing;<br />
Bias is alleged in <strong>the</strong> conduct of <strong>the</strong> disciplinary hearing;<br />
Management have been selective in <strong>the</strong> evidence <strong>the</strong>y have supplied to <strong>the</strong> manager holding <strong>the</strong><br />
hearing;<br />
There is possible discrimination.<br />
Where a grievance is raised <strong>the</strong> manager should adjourn <strong>the</strong> hearing and seek advice from Human<br />
Resources to consider what steps should be taken. The employee should <strong>the</strong>n be informed. It<br />
would not be appropriate to suspend <strong>the</strong> hearing where <strong>the</strong> employee makes an invalid point. For<br />
example if <strong>the</strong>y mistakenly claim <strong>the</strong>y have <strong>the</strong> right to be legally represented or that a collectively<br />
agreed and applicable procedure does not apply to <strong>the</strong>m because <strong>the</strong>y are not a union member.<br />
Anger and Distress<br />
It is not uncommon for people to become angry or upset during a formal hearing (employees who<br />
are subject to <strong>the</strong> process and witnesses). If this occurs allow time for <strong>the</strong>m to regain composure<br />
before continuing – where appropriate provide a brief adjournment.<br />
Where <strong>the</strong> distress is too great consider adjourning and reconvening at a later date – however, <strong>the</strong><br />
issues should not be avoided. Advice may need to be sought from Occupational Health on <strong>the</strong><br />
employee’s fitness to engage in <strong>the</strong> process where <strong>the</strong> employee is absent from work for stressrelated<br />
reasons.<br />
During <strong>the</strong> hearing <strong>the</strong>re may be some ‘letting off steam’, and this can be helpful in finding out what<br />
has actually happened. However abusive language and behaviour should not be tolerated.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 35 of 42
APPENDIX F<br />
APPEAL PROCEDURE<br />
Step 6 of <strong>the</strong> <strong>Disciplinary</strong> <strong>Procedure</strong> sets out <strong>the</strong> levels and timescales for appeals against formal<br />
disciplinary action.<br />
The appeal will not be a re-hearing of <strong>the</strong> case, but will be based on <strong>the</strong> stated grounds for appeal.<br />
At <strong>the</strong> hearing of an appeal <strong>the</strong> following procedure shall be observed:<br />
a) The appellant or <strong>the</strong> appellant’s representative shall put his or her case in <strong>the</strong> presence of<br />
PCH’s representative and may call witnesses.<br />
b) PCH’s representative shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong> appellant and <strong>the</strong><br />
appellant’s representative and witnesses.<br />
c) The members of <strong>the</strong> appeal panel shall have <strong>the</strong> opportunity to ask questions of <strong>the</strong><br />
appellant, and <strong>the</strong> appellant’s representative and witnesses.<br />
d) The appellant or <strong>the</strong> appellant’s representative shall have <strong>the</strong> opportunity to re-examine his<br />
or her witnesses on any matter referred to in <strong>the</strong>ir examination by members of <strong>the</strong> appeal<br />
committee or PCH’s representative.<br />
e) PCH’s representative shall state PCH’s case in <strong>the</strong> presence of <strong>the</strong> appellant and <strong>the</strong><br />
appellant’s representative and may call witnesses.<br />
f) The appellant, or <strong>the</strong> appellant’s representative, shall have <strong>the</strong> opportunity to ask questions<br />
of PCH’s representative and witnesses.<br />
g) The members of <strong>the</strong> appeal panel shall have <strong>the</strong> opportunity to ask questions of PCH’s<br />
representative and witnesses.<br />
h) PCH’s representative shall have <strong>the</strong> opportunity to re-examine his or her witnesses on any<br />
matter referred to in <strong>the</strong>ir examination by members of <strong>the</strong> appeal committee, <strong>the</strong> appellant<br />
or <strong>the</strong> appellant’s representative.<br />
i) PCH’s representative and <strong>the</strong> appellant or <strong>the</strong> appellant’s representative shall have <strong>the</strong><br />
opportunity to sum up <strong>the</strong>ir cases if <strong>the</strong>y so wish. The appellant or <strong>the</strong> appellant’s<br />
representative shall have <strong>the</strong> right to speak last. In <strong>the</strong>ir summing up, nei<strong>the</strong>r party may<br />
introduce any new matter.<br />
j) Nothing in <strong>the</strong> above shall prevent <strong>the</strong> members of <strong>the</strong> panel from inviting ei<strong>the</strong>r party or a<br />
representative to elucidate or amplify any statement <strong>the</strong>y may have made, or from asking<br />
<strong>the</strong>m any questions necessary to clarify <strong>the</strong> case being made.<br />
k) PCH’s representative, <strong>the</strong> appellant, <strong>the</strong> appellant’s representative and witnesses shall<br />
withdraw.<br />
l) Those hearing <strong>the</strong> appeal (and in appeals against dismissal <strong>the</strong> officer appointed as<br />
secretary to <strong>the</strong> panel) shall deliberate in private only recalling both parties to clear points of<br />
uncertainty on evidence already given. If recall is necessary, both parties shall return to<br />
ensure everyone hears what is discussed.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 36 of 42
m) No statement of previous acts of misconduct by <strong>the</strong> employee or <strong>the</strong> issue of a formal<br />
warning or warnings unrelated to <strong>the</strong> alleged offence(s) on which <strong>the</strong> disciplinary action is<br />
based, shall be made until after <strong>the</strong> panel has reached a decision on <strong>the</strong> appeal.<br />
n) The panel shall reconvene and advise <strong>the</strong> appellant and representative of <strong>the</strong> outcome and<br />
confirm that this is <strong>the</strong> final level of appeal. If <strong>the</strong> decision overturns or changes <strong>the</strong><br />
previous disciplinary action, arrangements will be agreed on <strong>the</strong> implications e.g. if a<br />
dismissed employee is to be re-engaged or re-instated or an alternative such as training is<br />
required in place of a formal warning.<br />
o) A letter formally advising <strong>the</strong> appellant of <strong>the</strong> outcome of <strong>the</strong> appeal will be sent within 5<br />
working days of <strong>the</strong> appeal hearing. The letter must also confirm that <strong>the</strong> decision of <strong>the</strong><br />
appeal panel is final and <strong>the</strong>re is no fur<strong>the</strong>r appeal stage available.<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 37 of 42
Initial Equality Impact Assessment Screening Form<br />
APPENDIX G<br />
<strong>Disciplinary</strong> <strong>Policy</strong> and <strong>Procedure</strong><br />
Initial Equality Impact<br />
Assessment<br />
Pro Forma<br />
<strong>Disciplinary</strong> <strong>Policy</strong> Page 38 of 42
Section Workforce/HR Officer responsible for <strong>the</strong> assessment CB<br />
Name of <strong>Policy</strong> to<br />
be assessed<br />
<strong>Disciplinary</strong> <strong>Policy</strong> and <strong>Procedure</strong><br />
Date of<br />
Assessment<br />
14.07.12 Is this a new or existing<br />
policy?<br />
New<br />
1. Briefly describe <strong>the</strong> aims, objectives and<br />
purpose of <strong>the</strong> policy.<br />
The purpose of this policy and procedure is to inform and encourage all employees to<br />
achieve and maintain high standards of conduct and job performance and to provide a fair<br />
and consistent method of dealing with alleged failures to meet <strong>the</strong>m.<br />
Improve job performance and consequently <strong>the</strong> efficiency and effectiveness of <strong>the</strong> CIOSPCT<br />
2. Are <strong>the</strong>re any associated objectives of <strong>the</strong><br />
policy? Please explain.<br />
3. Who is intended to benefit from this policy, All employees of <strong>the</strong> CIOSPCT (noting <strong>the</strong> proviso regarding Medical and Dental staff set<br />
and in what way?<br />
out in Section 2.1.1); patients will also benefit from effective management of performance.<br />
4. What outcomes are wanted from this policy? Improved job performance; an informed approach to dealing with disciplinary issues<br />
5. What factors/forces could contribute/detract<br />
from <strong>the</strong> outcomes?<br />
Who are <strong>the</strong> main<br />
stakeholders in relation to<br />
<strong>the</strong> policy?<br />
Communication issues; <strong>the</strong> degree of awareness by line managers of <strong>the</strong> appropriate<br />
process to follow<br />
7. Who implements <strong>the</strong> policy, All managers and<br />
and who is responsible for <strong>the</strong> supervisors with advice<br />
policy?<br />
from <strong>the</strong> HR Dept.<br />
All employees of <strong>the</strong> CIOSPCT (but note 2.1.1<br />
regarding Medical & Dental staff);<br />
8. Are <strong>the</strong>re concerns that <strong>the</strong> policy could have<br />
a differential impact on RACIAL groups? N<br />
Please explain<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
9. Are <strong>the</strong>re concerns that <strong>the</strong> policy could have<br />
a differential impact due to GENDER (including<br />
TRANSGENDER)?<br />
The existence of this policy should ensure that PCH, through its managers, adopts a<br />
consistent approach to dealing with disciplinary matters for all staff including individuals<br />
covered by protected characteristics. The policy emphasises PCH’s commitment to <strong>the</strong><br />
principles of equality, diversity and human rights. (7.1.10) PCH respects employees from all<br />
racial backgrounds as evidenced in its Equality, Diversity and Human Rights <strong>Policy</strong><br />
N<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
The objective of this policy is to ensure all disciplinary issues are dealt with consistently and<br />
fairly, regardless of <strong>the</strong> characteristics of <strong>the</strong> employee concerned. The <strong>Policy</strong> makes clear<br />
PCH’s commitment to ensure that no person is discriminated against on <strong>the</strong> grounds of <strong>the</strong>ir<br />
gender or transgender status (7.1.10)<br />
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10. Are <strong>the</strong>re concerns that <strong>the</strong> policy could<br />
have a differential impact due to DISABILITY? N<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
11. Are <strong>the</strong>re concerns that <strong>the</strong> policy could<br />
have a differential impact due to SEXUAL<br />
ORIENTATION?<br />
As above. The policy makes provision for reasonable adjustments to be made so as not to<br />
discriminate against disabled people (see 7.1.9 and section 7.23 - which would include<br />
arranging meetings in ground-floor rooms which are easily accessible)<br />
N<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
As above. The <strong>Policy</strong> makes clear PCH’s commitment to ensure that no person is<br />
discriminated against on <strong>the</strong> grounds of <strong>the</strong>ir sexual orientation (7.1.10)<br />
12. Are <strong>the</strong>re concerns that <strong>the</strong> policy could<br />
have a differential impact due to <strong>the</strong>ir AGE? N<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
13. Are <strong>the</strong>re concerns that <strong>the</strong> policy could<br />
have a differential impact due to <strong>the</strong>ir<br />
RELIGIOUS BELIEF?<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
The objective of this policy is to ensure all disciplinary issues are dealt with consistently and<br />
fairly, regardless of <strong>the</strong> characteristics of <strong>the</strong> employee concerned. The <strong>Policy</strong> makes clear<br />
PCH’s commitment to ensure that no person is discriminated against on <strong>the</strong> grounds of <strong>the</strong>ir<br />
age (7.1.10)<br />
N<br />
The objective of this policy is to ensure all disciplinary issues are dealt with consistently and<br />
fairly, regardless of <strong>the</strong> characteristics of <strong>the</strong> employee concerned. The policy makes<br />
provision for reasonable adjustments to be made so as not to discriminate against people on<br />
<strong>the</strong> grounds of religious belief (7.1.10 and 7.23)<br />
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14. How have <strong>the</strong> Core Human Rights Values<br />
of:<br />
Fairness;<br />
Respect;<br />
Equality;<br />
Dignity;<br />
Autonomy<br />
The Core Human Rights Values underpin this policy, which has been formulated with <strong>the</strong>se<br />
underlying principles in mind and in line with PCH’s commitment to equality, diversity and<br />
human rights as set out in its Equality and Diversity <strong>Policy</strong> and <strong>the</strong> Equality, Diversity and<br />
Human Rights Scheme 2009-2012.<br />
Employees who are involved in disciplinary procedures will have <strong>the</strong>ir individual needs taken<br />
into account and will be treated with dignity and respect (see sections 7.1.10 and 7.23).<br />
Been considered in <strong>the</strong> formulation of this<br />
policy/strategy<br />
If <strong>the</strong>y haven’t please reconsider <strong>the</strong> document<br />
and amend to incorporate <strong>the</strong>se values.<br />
15. Which of <strong>the</strong> Human Rights Articles does<br />
this document impact?<br />
What existing evidence (ei<strong>the</strong>r presumed or<br />
o<strong>the</strong>rwise) do you have for this?<br />
The right:<br />
To life;<br />
Not to be tortured or treated in an inhuman or degrading way;<br />
To be free from slavery or forced labour;<br />
To liberty and security;<br />
To a fair trial;<br />
To no punishment without law;<br />
To respect for home and family life, home and correspondence;<br />
To freedom of thought, conscience and religion;<br />
To freedom of expression;<br />
To freedom of assembly and association;<br />
To marry and found a family;<br />
Not to be discriminated against in relation to <strong>the</strong> enjoyment of any of <strong>the</strong><br />
rights contained in <strong>the</strong> European Convention;<br />
To peaceful enjoyment of possessions and education;<br />
To free elections<br />
X<br />
X<br />
The policy is underpinned by a commitment to protect <strong>the</strong> rights of individuals who work for<br />
PCH and who may become subject to, or involved in, disciplinary procedures. (See 14<br />
above).<br />
Yes<br />
X<br />
X<br />
X<br />
X<br />
X<br />
X<br />
X<br />
X<br />
X<br />
X<br />
No<br />
X<br />
X<br />
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16. Could <strong>the</strong> differential impact<br />
identified in 8 – 13 amount to<br />
<strong>the</strong>re being <strong>the</strong> potential for<br />
adverse impact in this policy?<br />
17. Can this adverse impact be<br />
justified on <strong>the</strong> grounds of<br />
promoting equality of<br />
opportunity for one group? Or<br />
any o<strong>the</strong>r reason?<br />
Y<br />
N<br />
N<br />
N/A<br />
Please explain for each equality heading (questions 8 –13) on a separate piece of paper.<br />
18. Should <strong>the</strong> policy proceed<br />
to a full equality impact<br />
assessment?<br />
N<br />
17. If Yes, describe why, <strong>the</strong>n proceed to a full EIA.<br />
18. If No, are <strong>the</strong>re any minor fur<strong>the</strong>r amendments that should take place? NO<br />
19. If a need for minor amendments is identified, what date were <strong>the</strong>se completed and what<br />
actions were undertaken.<br />
Signed (completing officer) ……… C C Burnham…………………………………….. Date 14.07.12<br />
Signed (Head of Section) ……………………………………………………….. Date<br />
Please ensure that a signed copy of this form is sent to both <strong>the</strong> Policies Officer and <strong>the</strong> Equality and Diversity lead to be placed on <strong>the</strong> PCH<br />
website.<br />
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