TOPIC TITLE OR PHRASE - TSYS

Connecting During
Periods of Change
“We build too many walls and not enough bridges.”
So says the influential physicist and philosopher Isaac Newton, who, even centuries after his death, has aptly
captured the climate in parts of the financial services and payments industry. The sheer uncertainty of the credit
crisis, the collapse of several big-name banks and the unprecedented events that followed seem to have caused
some of us to collectively retreat in fear and self-preservation. But not at TSYS.
Managing through change is difficult even under normal, clear-cut circumstances, but we all know the job becomes
exponentially harder when faced with the uncertain events of the last year. The second issue of n>genuity aims to
help you navigate the recent sea change in the payments industry by giving you access — a bridge, if you will —
to perspectives from leaders in our industry. Whether you work with global financial institutions, legislators, heads
of payments, merchants or consumers, it is our hope that this information will help you better make sense of our
industry at every step of the business cycle.
In this issue, regular n>genuity contributor Steve Mott explores how the payments industry stands to be
transformed by the second coming of the World Wide Web — Web 2.0 — and the new type of online communities
that may well reshape payments as we know them. In this age of technological abundance and an ever-growing
rank of innovators, a strategy to address this new era is a requisite for success in our marketplace.
We also give heed to new regulatory developments that stand to deeply affect many of our clients’ credit
card businesses. Holli Targan, a respected attorney with Jaffe Law, and Scott Talbott of The Financial Services
Roundtable shed light on the legislative developments that have occurred since our last issue, and give insight into
what we can expect in the coming months.
We have brought together a series of contributing editors from across the globe who will share insight on managing
change. PayPal’s Dickson Chu takes a look at new, flat, cross-border payment opportunities. We also explore the lack
of progress behind the Single European Payments Area (SEPA) for Cards project; outline strategies to “de-market”
the wrong customers; and answer the question asked by many payments insiders: where is the long-awaited mobile
wallet? A group from Auriemma Consulting Group also gives us a mid-year assessment of the card industry’s state
of the union, covering topics from compliance to collections to consumer behavior and more.
As this issue of n>genuity illustrates, responding to change is the first step in building connections that will
ultimately be the key to our collective survival. Our philosophy at TSYS is to serve as your trusted partner to help
you make business decisions that are wiser, more agile and timely. We hope you enjoy the read, and we welcome
your feedback.
Sincerely,
M. Troy Woods
President & Chief Operating Officer
TSYS
www.tsys.com 2