Business e-services special edition - Land Registry

Business e-services
Key benefits of
Business e-services
— Speed, certainty and
accuracy.
— No more postal delays.
— Savings in time, money
and resources.
— Reduced environmental
impact.
— An electronic audit
trail that helps prevent
fraud.
Our Business e-services have
gone from strength to strength
since their launch in 2008.
There are now 12,991
organisations and 189,812
registered users with access
to the services via the Land
Registry portal.
An important element of our
Business e-services’ success
is listening to you. A number
of key enhancements have
been made as a direct result of
customer feedback, including the
electronic delivery of PDF files
when transactions are completed
and extending their availability
to 15 days.
This collaborative style of
working has resulted in high
levels of customer satisfaction.
In our recent customer survey,
95 per cent of respondents
rated the Land Registry portal
as good, very good or excellent,
with 35 per cent describing it as
excellent.
We will continue to work closely
with you to make further
improvements. For example,
we recently held workshops
with customers to look at
proposed enhancements to
official copy applications. The
participants were able to directly
influence the look and feel of the
enhancements.
We will be consulting widely
with customers over the next
12 months. If you have any
ideas, comments or suggestions
for Business e-services
enhancements, please contact
Customer Support by email or on
0844 892 1111.
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