OUr PeOPLe - Shire of Yarra Ranges
OUr PeOPLe - Shire of Yarra Ranges
OUr PeOPLe - Shire of Yarra Ranges
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74 Our people<br />
STraTegiC<br />
LeaderSHIP TEAM<br />
<strong>Yarra</strong> <strong>Ranges</strong>’ Chief Executive Officer,<br />
Glenn Patterson, reports directly to the<br />
Council. He is supported by four directors<br />
who together comprise the Strategic<br />
Leadership Team.<br />
OUR<br />
PEOPLE<br />
Simon<br />
welcoming an<br />
Earthkeepers<br />
trainee
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
75<br />
The Strategic Leadership Team are,<br />
from left to right:<br />
Mark Varmalis<br />
Director Environment and Engineering<br />
Alison Cran<br />
Director Social and Economic Development<br />
Glenn Patterson<br />
Chief Executive Officer<br />
Rebecca McKenzie<br />
Director Corporate Services<br />
Andrew Paxton<br />
Director Planning, Building and Health
76 Our people<br />
Chief Executive Officer<br />
Glenn Patterson<br />
Glenn Patterson commenced as Chief Executive Officer<br />
<strong>of</strong> <strong>Yarra</strong> <strong>Ranges</strong> Council in July 2008, previously being<br />
the Baw Baw Council CEO from January 2005.<br />
Glenn has 23 years senior management experience with<br />
a number <strong>of</strong> metropolitan and rural Councils and was<br />
first appointed CEO at the Colac Otway <strong>Shire</strong> in 1998.<br />
He also spent a period as the Chief Executive <strong>of</strong> a<br />
Melbourne based property development group.<br />
This led to Glenn owning and operating a property<br />
related business on the Mornington Peninsula.<br />
Glenn has a business degree and a Master <strong>of</strong> Business.<br />
He is also a graduate member <strong>of</strong> the Australian Institute<br />
<strong>of</strong> Company Directors.<br />
Director Social and Economic Development<br />
Alison Cran<br />
Alison commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in 2000.<br />
She has degrees in Arts and Social Work and is a graduate<br />
member <strong>of</strong> the Australian Institute <strong>of</strong> Company Directors.<br />
Alison brings a commitment to the development <strong>of</strong><br />
sustainable communities to her role. She has worked<br />
in an array <strong>of</strong> social and community development roles<br />
over the last 30 years, including time spent working in<br />
Aboriginal health, the Office <strong>of</strong> the Public Advocate,<br />
community health and the tertiary education sector.<br />
The Social and Economic Development directorate<br />
comprises Aged and Disability Services; Family, Youth<br />
and Children’s Services; Economic and Community<br />
Development; and Arts, Culture and Heritage.<br />
The directorate also undertakes planning for the provision<br />
<strong>of</strong> a range <strong>of</strong> facilities including cultural centres,<br />
community service facilities and libraries.<br />
Alison is also the Municipal Recovery Manager, a role which<br />
involves the planning and delivery <strong>of</strong> relief and recovery<br />
support to affected communities in times <strong>of</strong> emergency.<br />
Director Environment and Engineering<br />
Mark Varmalis<br />
Mark has been with <strong>Yarra</strong> <strong>Ranges</strong> Council since its<br />
formation in late 1994 and has 28 years <strong>of</strong> experience in<br />
local government. He holds a degree in Civil Engineering<br />
and a Graduate Diploma in Municipal Engineering and<br />
Management.<br />
Mark has a commitment to meeting community needs<br />
through improved infrastructure and service provision,<br />
whilst recognising that we must value and protect the<br />
unique natural environment <strong>of</strong> <strong>Yarra</strong> <strong>Ranges</strong>. He also<br />
has a strong commitment for the advancement <strong>of</strong> staff<br />
in local government through the creation <strong>of</strong> networking,<br />
skills improvement, personal development and industry<br />
development opportunities provided by industry<br />
associations. He is actively involved with the Institute<br />
<strong>of</strong> Public Works Engineering Australia as a director on<br />
the state and national boards <strong>of</strong> the Institute.<br />
The Environment and Engineering Directorate comprises<br />
Capital Works and Urban Planning, Civil Development<br />
Services, Environment, Infrastructure Services and Parks<br />
and Facilities. These departments have a focus on creating<br />
and managing infrastructure assets across the municipality,<br />
protecting and enhancing our natural environment, looking<br />
after open space and recreational facilities and delivering<br />
waste management and recycling services.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
77<br />
Director Planning, Building and Health<br />
Andrew Paxton<br />
Andrew commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in January<br />
2010. Andrew has worked in senior roles with Parks Victoria<br />
and in local government.<br />
Andrew is passionate about fostering sustainable<br />
development that meets the needs <strong>of</strong> future generations.<br />
He is committed to finding a balance between diverse<br />
and challenging community interests to achieve<br />
sustainable long-term outcomes for the broader<br />
community. He has qualifications in Landscape<br />
Architecture and a Masters in Business.<br />
The Planning, Building and Health directorate provides<br />
strategic land use and statutory planning services, guiding<br />
the use and development <strong>of</strong> land towards a strategic<br />
vision. The directorate is responsible for setting a strategic<br />
direction, audits and inspections through to prosecutions<br />
to ensure buildings, landscapes, amenity and the public<br />
realm remain accessible and reflect broader community<br />
values through local laws, health, planning compliance<br />
and building.<br />
Director Corporate Services<br />
Rebecca McKenzie<br />
Rebecca commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in April<br />
2009, following eight years international experience in both<br />
Ireland and the United Kingdom. Prior to that Rebecca<br />
worked at State Government level in Queensland.<br />
Rebecca has a Bachelor <strong>of</strong> Arts in Government and<br />
Sociology, a Masters degree in Strategic Human Resource<br />
Management, and is a graduate member <strong>of</strong> the Australian<br />
Institute <strong>of</strong> Company Directors.<br />
With her background in human resources and change<br />
management, Rebecca is well positioned to drive<br />
continuous improvement in all areas <strong>of</strong> Council’s<br />
internal support and enabling services as well as<br />
leading reform <strong>of</strong> the organisation’s community facing<br />
customer service approach.<br />
The Corporate Services directorate is made up <strong>of</strong> the<br />
departments <strong>of</strong> Information Services; Corporate Finance,<br />
Procurement and Rating Services; Customer Service and<br />
Communications; Governance; People and Performance;<br />
and Risk, Emergency and Community Safety. It provides<br />
the core governance and support frameworks that guide<br />
Council’s day to day operations, and the tools to support<br />
all Council staff to undertake their responsibilities to the<br />
best <strong>of</strong> their ability.<br />
Having a laugh<br />
at a planned<br />
activity group
78 Our people<br />
Organisational structure<br />
Our organisational structure is designed to most effectively deliver quality services to our community. It complements<br />
our focus on sustainability and continuous improvement and enables us to effectively deliver on our objectives.<br />
CEO<br />
Glenn Patterson<br />
Planning,<br />
Building and Health<br />
Director:<br />
Andrew Paxton<br />
Corporate<br />
Services<br />
Director:<br />
Rebecca McKenzie<br />
Social and<br />
Economic<br />
Development<br />
Director:<br />
Alison Cran<br />
Planning Services<br />
Manager: Jacqui Hansen (Acting)<br />
Strategic Planning<br />
Manager: Damian Closs<br />
Community Compliance<br />
Manager: David Clarkson<br />
Customer Service and Communications<br />
Manager: Troy Edwards<br />
Governance<br />
Executive Officer: (Vacant)<br />
People and Performance<br />
Manager: Jill Colson<br />
Information Services<br />
Manager: Craig Whalley<br />
Finance, Procurement and Rating Services<br />
Manager: Rob Ewart<br />
Risk, Emergency and Community Safety<br />
Manager: Brett Ellis<br />
Arts, Culture and Heritage<br />
Manager: Greg Box<br />
Economic and Community Development<br />
Manager: Ali Wastie<br />
Family, Youth and Children<br />
Manager: Guy Masters<br />
Aged and Disability Services<br />
Manager: Cheryl McInnes<br />
Environment and<br />
Engineering<br />
Director:<br />
Mark Varmalis<br />
Capital Works and Urban Planning<br />
Manager: Jane Sinnamon<br />
Civil Development Services<br />
Manager: Doug Dickins<br />
Environment<br />
Manager: David Harper<br />
Parks and Facilities<br />
Manager: Grant Jack<br />
Infrastructure Services<br />
Manager: Don Reiter
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
79<br />
Staff pr<strong>of</strong>ile<br />
Staffheadcount<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council is one <strong>of</strong> the region’s largest<br />
employers. We employ 911 staff in a variety <strong>of</strong> permanent<br />
and temporary roles on a full-time, part-time and casual<br />
basis. Three quarters (73 percent) <strong>of</strong> our staff also live<br />
within the municipality. This means our people are able<br />
to bring a local passion, perspective and knowledge<br />
to the services they provide.<br />
Over the last five years, our workforce has grown by<br />
approximately 9 percent. While the number <strong>of</strong> employees<br />
at <strong>Yarra</strong> <strong>Ranges</strong> has grown this doesn’t equate to a growth<br />
in equivalent full-time positions which have in fact<br />
reduced by 13 over the past year.<br />
Council provides a range <strong>of</strong> flexible employment<br />
arrangements. The table below demonstrates a significant<br />
portion <strong>of</strong> the workforce is made up <strong>of</strong> part-time and<br />
casual staff at different levels within the organisation.<br />
Number <strong>of</strong> people<br />
1000<br />
800<br />
600<br />
400<br />
200<br />
0<br />
826<br />
843<br />
868<br />
890<br />
911<br />
2007–8 2008–9 2009–10 2010–11 2011–12<br />
Category Full-time PART-time Casual<br />
CEO and Directors 5 0 0<br />
Managers 17 0 0<br />
Executive Officers and<br />
Senior Executive Officers<br />
29 4 0<br />
Staff 380 393 83<br />
Total 431 397 83<br />
Equivalentfull time EFT staff<br />
Number <strong>of</strong> EFT positions<br />
800<br />
700<br />
600<br />
647<br />
604<br />
500<br />
547 558<br />
400<br />
300<br />
200<br />
634<br />
100<br />
0<br />
2007–8 2008–9 2009–10 2010–11 2011–12
80 Our people<br />
The age pr<strong>of</strong>ile <strong>of</strong> our workforce is similar to that <strong>of</strong><br />
other local councils, with an average age <strong>of</strong> 49.6 years.<br />
This will present challenges in the future as it is expected<br />
a considerable portion <strong>of</strong> the workforce will approach<br />
retirement. Significant workforce planning is being<br />
undertaken to address this issue.<br />
Agespread<strong>of</strong>employeesbyEFT<br />
Number <strong>of</strong> EFT positions<br />
250<br />
200<br />
150<br />
100<br />
50<br />
0<br />
125<br />
164<br />
205<br />
84<br />
48<br />
1<br />
7<br />
20 or<br />
under 20–30<br />
years 30–40<br />
years 40–50<br />
years 50–60<br />
years 60–70<br />
years years<br />
70+<br />
Casual Part time Full time<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council is an equal opportunity employer<br />
and is proud <strong>of</strong> its equitable gender balance.<br />
Gender Full-time PART-time Casual Total<br />
Females 196 350 74 620<br />
Males 235 47 9 291<br />
Our People Strategy<br />
At <strong>Yarra</strong> <strong>Ranges</strong> Council, we recognise the importance<br />
that each individual plays in achieving our goals.<br />
Our People Strategy identifies three priorities.<br />
These are to build Council as:<br />
a great place to work<br />
where the capability <strong>of</strong> our people is nurtured<br />
performance is focused on delivering exceptional<br />
service for our communities.<br />
These priorities drive the activities, policies and<br />
procedures implemented to ensure that <strong>Yarra</strong> <strong>Ranges</strong><br />
continues to be a great place to work.<br />
Building leadership capability<br />
<strong>Yarra</strong> <strong>Ranges</strong> is committed to building the capability<br />
<strong>of</strong> its leaders. A range <strong>of</strong> leadership development<br />
programs were held across the year including:<br />
the 360 Degree Feedback program which provides<br />
senior leaders with direct feedback from peers, direct<br />
reports, customers and management about individual<br />
leadership capabilities. This is followed up with the<br />
preparation <strong>of</strong> a development plan aimed at working<br />
on undeveloped competencies or making ‘good<br />
competencies’ great<br />
the Leader as Coach program which successfully builds<br />
relationships across the corporate leadership team with<br />
a focus on self-aware leaders who communicate, coach<br />
and develop their teams<br />
the Lift Off Leadership program which focuses<br />
on building leadership, self awareness and shifts<br />
in emerging leaders<br />
the development <strong>of</strong> a Project Management<br />
Methodology to be implemented at all levels <strong>of</strong> the<br />
organisation with a focus on effective project scoping,<br />
stakeholder management and project delivery on time<br />
and to budget.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
81<br />
Pr<strong>of</strong>essional development<br />
<strong>Yarra</strong> <strong>Ranges</strong> <strong>of</strong>fers study assistance for staff undertaking<br />
relevant undergraduate or post-graduate studies. In the<br />
past year, 12 staff obtained this form <strong>of</strong> support.<br />
<strong>Yarra</strong> <strong>Ranges</strong> also provides a comprehensive corporate<br />
learning program that supports a broad range <strong>of</strong> staff<br />
development needs. This is developed in alignment<br />
with strategic priorities as well as in response to needs<br />
identified through performance and development plans.<br />
A variety <strong>of</strong> learning methodologies are used including<br />
e-learning, facilitated workshops and personal coaching.<br />
Staff surveys<br />
In 2011–12, a number <strong>of</strong> key organisational surveys were<br />
undertaken to inform and influence our People Strategy<br />
and measure employee engagement. These were:<br />
the Employee Opinion Survey which provides a<br />
measure <strong>of</strong> employee attitudes across a range <strong>of</strong><br />
cultural and performance areas based on the Australian<br />
Business Excellence Framework. Excellent results were<br />
achieved in this year’s survey with the organisation<br />
achieving the highest results in the employee<br />
engagement category when benchmarked against<br />
other public and private companies. This survey is<br />
conducted every two years and the data includes<br />
previous results and shows benchmarked data<br />
against a large range <strong>of</strong> external organisations<br />
<strong>Yarra</strong> <strong>Ranges</strong> also <strong>of</strong>fers exit surveys through an<br />
external provider to better understand why staff are<br />
leaving the organisation. In the past year, 99 staff left<br />
the organisation and 33 chose to complete the survey.<br />
Results indicate that 17 percent <strong>of</strong> respondents left the<br />
organisation for ‘personal reasons’ (including retirement)<br />
and 7 percent were ’approached with a better job <strong>of</strong>fer’.<br />
Health and safety<br />
Our aim is to develop an informed safety culture that<br />
promotes an incident and injury-free workplace for<br />
all employees, Councillors, contractors, visitors and<br />
the public. Over the last 18 months, <strong>Yarra</strong> <strong>Ranges</strong><br />
Council implemented a new Health and Safety<br />
Management System.<br />
Recently Council has successfully obtained Advanced<br />
Level accreditation in the Safety Management Achievement<br />
Program SafetyMAP for the implementation <strong>of</strong> the Health<br />
and Safety Management System. This accreditation<br />
confirms the Health and Safety Management System<br />
is embedded throughout each department <strong>of</strong> the<br />
organisation. Introduced in 2012 were:<br />
mandatory health and safety training for all staff in<br />
our new Health and Safety Management System<br />
training <strong>of</strong> key staff in the revised Return to Work<br />
processes which resulted in significant savings in<br />
our WorkCover premiums<br />
the expansion <strong>of</strong> the Manual Handling Awareness<br />
Program following a successful trial in the Home<br />
and Community Support team.<br />
Number<strong>of</strong>losttimeinjuryLTIincidences<br />
Average monthly number <strong>of</strong> LTI incidences<br />
1.5<br />
1.2<br />
0.9<br />
0.6<br />
0.3<br />
0<br />
*A target <strong>of</strong><br />
0 was set<br />
for 2010–11<br />
0<br />
2010–11<br />
1.5<br />
1.4<br />
2011–12<br />
1.5<br />
Target<br />
Actual
82 Our people<br />
The number <strong>of</strong> lost time injury incidents is tracked to<br />
ensure that the work environment is safe and incidents<br />
are kept to a minimum. Our results show that throughout<br />
the year we have had 18 incidences taking us just above<br />
our monthly target <strong>of</strong> 1.4.<br />
Equal opportunity<br />
<strong>Yarra</strong> <strong>Ranges</strong> is wholly committed to the principle <strong>of</strong> equal<br />
opportunity. Our policies and practices ensure that there<br />
is no discrimination relating to gender, age, disability,<br />
marital status, parenthood, lawful sexual preference, race,<br />
colour, national extraction, social or ethnic origin, religion<br />
or political affiliation. Our Equal Opportunity Policy reflects<br />
our commitment to a workplace free <strong>of</strong> discrimination<br />
for all Council representatives including Councillors,<br />
employees, volunteers, contract workers, visitors and<br />
members <strong>of</strong> the public.<br />
Harassment or bullying in the workplace is unacceptable<br />
and, where identified, is regarded as a serious breach <strong>of</strong><br />
conduct. All employees have a responsibility to ensure<br />
proper standards <strong>of</strong> conduct free from harassment and<br />
discrimination are maintained at all times. Employees must<br />
ensure that their behaviour does not create or condone<br />
harassment or bullying <strong>of</strong> any type.<br />
In the past 12 months we have provided Equal<br />
Opportunity Awareness sessions for all new employees<br />
and managers, to ensure they are fully aware <strong>of</strong> their<br />
responsibilities in maintaining a workplace free <strong>of</strong> bullying<br />
and harassment.<br />
Applicable legislation<br />
The Council and other employers, both public and<br />
private, are subject to a number <strong>of</strong> Federal and State<br />
laws, which prohibit certain kinds <strong>of</strong> discrimination.<br />
Federal legislation includes:<br />
Disability Discrimination Act (1992)<br />
Human Rights and Equal Opportunity<br />
Commission Act (1986)<br />
Racial Discrimination Act (1975)<br />
Sex Discrimination Act (1984)<br />
Age Discrimination Act (2004)<br />
Fair Work Act (2009).<br />
Victorian Legislation includes:<br />
Equal Opportunity Act (2010)<br />
Racial and Religious Tolerance Act (2001)<br />
The Local Government Act (1989)<br />
Victorian Charter <strong>of</strong> Human Rights and<br />
esponsibilities Act (2006)<br />
Occupational Health and Safety Act (2004).<br />
Indigenous employment<br />
This year Council signed the Australian Employment<br />
Covenant, a national industry-led initiative aimed at<br />
securing sustainable jobs for Indigenous Australians.<br />
<strong>Yarra</strong> <strong>Ranges</strong> is one <strong>of</strong> few Victorian councils to have<br />
committed to this initiative, demonstrating our commitment<br />
to encouraging and supporting diversity in our workforce.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
83<br />
Awards and<br />
reCOgnition<br />
Excellence Awards<br />
The contribution <strong>of</strong> staff is vitally important to the success<br />
<strong>of</strong> the organisation. <strong>Yarra</strong> <strong>Ranges</strong> held its annual Excellence<br />
Awards in September 2011 to celebrate the achievements<br />
<strong>of</strong> its staff. Using the Sustainable Excellence categories as<br />
a guide, staff were nominated for a range <strong>of</strong> individual and<br />
team awards.<br />
This annual awards program celebrates success to<br />
recognise and reinforce those values and behaviours critical<br />
to Council’s sustainability and continuous improvement.<br />
It also provides a valuable opportunity to share good<br />
practice, encourage innovation, and raise customer<br />
awareness <strong>of</strong> the quality <strong>of</strong> our services and the standards<br />
<strong>of</strong> excellence to which our employees strive. Winners <strong>of</strong> the<br />
2011 awards are listed below:<br />
Acknowledging<br />
excellence at<br />
<strong>Yarra</strong> <strong>Ranges</strong><br />
Category Recipient type Recipient<br />
Leadership<br />
Individual<br />
Team<br />
Joelle McKay<br />
Continuous Improvement Facilitator Team<br />
(cross organisational team)<br />
Strategy and Planning Team Economic and Community Development<br />
(Essential Engagement Toolkit)<br />
People Team Emergency Management Planning for<br />
Caravan Parks (cross organisational team)<br />
Customer Focus<br />
Process Management Improvement<br />
and Innovation<br />
Special SLT Living the Values Award<br />
Individual<br />
Team<br />
Individual<br />
Team<br />
Winner<br />
Nominees<br />
Jenny Davies, Stephen Coleman,<br />
Sue Lakeland (highly commended)<br />
Recreation Services, Corporate Planning<br />
and Performance (highly commended)<br />
Charmian Gaskill<br />
Aged and Disability Services<br />
Anne Monichon<br />
Claudette Fahey, Errin Smitka,<br />
Tracey Varley
84 Awards and recognition<br />
Service Awards<br />
The Service Awards program is another important<br />
way employees are recognised for their contribution<br />
to the achievement <strong>of</strong> our vision and objectives over<br />
a considerable number <strong>of</strong> years. Service Awards are<br />
presented to employees that have achieved significant<br />
milestones in their service at Council with the aim<br />
<strong>of</strong> developing and encouraging a culture that<br />
acknowledges loyalty, recognises commitment<br />
and celebrates valued service.<br />
External recognition<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council, individual staff and specific projects<br />
delivered by Council have also received external awards<br />
and recognition over the 2011–12 year. These awards<br />
demonstrate where <strong>Yarra</strong> <strong>Ranges</strong> has been seen to have<br />
shown excellence in the delivery <strong>of</strong> our services and in<br />
specific projects. These external awards are listed below.<br />
Employment milestones at five-year intervals are recognised<br />
by a formal ceremony and morning tea with the Mayor and<br />
CEO. Over the course <strong>of</strong> the year, 148 employees were<br />
recognised over three Service Award ceremonies.<br />
The average length <strong>of</strong> service is eight years and 25<br />
recipients were acknowledged for 20 years and over.<br />
External AWARDS<br />
Keep Australia Beautiful (Victoria) – Cultural Heritage Award 2011<br />
Museums Australia Victoria Award for medium museum (8-50 paid staff) – <strong>Yarra</strong> <strong>Ranges</strong> Regional Museum<br />
Herald Sun Peoples’ Choice Award – Best Museum for <strong>Yarra</strong> <strong>Ranges</strong> Regional Museum<br />
Finalist in LGPRO Award For Excellence 2012 – Special Project Initiative ‘Not the Archies’<br />
Finalist for the Victorian Disability Sector Award 2012 for excellence in practice for Early Childhood Intervention Service<br />
Highly commended in Early Years Awards 2012 for Enhanced Maternal and Child Health Service<br />
Highly commended in the Early Years Awards 2012 for Supported Play Groups<br />
Silver in the Australasian Reporting Awards – Annual Report 2010–11<br />
Best Summary Chartered Accountants/MAV Annual Report Awards<br />
Best Financial Overview Chartered Accountants/MAV Annual Report Awards
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
85<br />
VOLUnteers<br />
The work <strong>of</strong> our many volunteers is greatly appreciated by<br />
Council and our communities. Volunteers provide services<br />
to the community across a range <strong>of</strong> areas including<br />
transport, environment, aged and disability services and<br />
youth and children’s services.<br />
Aged and disability services volunteers<br />
Aged and disability services volunteers contributed over<br />
17,500 hours <strong>of</strong> service to the community in 2011–12.<br />
The contribution <strong>of</strong> these volunteers supports clients to<br />
remain independent in their homes, stay well nourished<br />
and socially active.<br />
Our food services volunteers drove in excess <strong>of</strong> 107,500<br />
kilometres throughout the municipality to deliver just over<br />
38,200 meals, while Planned Activity Group volunteers<br />
assisted clients with their activities, helping them to have fun.<br />
An Eating with Friends program was also commenced<br />
through a partnership with Lilydale Adventist Academy.<br />
More than 30 clients were rostered to attend lunch at<br />
the school, which the students planned and prepared,<br />
once a fortnight. The highlight <strong>of</strong> the program was the<br />
intergenerational contact between the two groups.<br />
Instead <strong>of</strong> these isolated clients eating a meal at home<br />
alone, they sat down together with the students enjoying<br />
talking and sharing the three course meal.<br />
Environmental volunteers<br />
Environmental volunteers play a key role in the<br />
preservation <strong>of</strong> our natural assets and bushland<br />
areas. More than 70 friends and Landcare groups<br />
are supported by Council to help conserve reserves,<br />
roadsides, waterways and native plants and animals.<br />
During 2011–12 a number <strong>of</strong> these volunteer groups<br />
engaged the community and local schools in the pursuit<br />
<strong>of</strong> local environmental preservation. Many <strong>of</strong> the friends<br />
and Landcare groups worked particularly closely with<br />
schools and have had a strong on reducing weeds.<br />
Tree planting days and working bees have been<br />
another considerable highlight.<br />
To provide further support and acknowledgement to the<br />
contribution <strong>of</strong> volunteers, Council held an Environmental<br />
Volunteer Celebration Event in March 2012 and developed<br />
an Environmental Volunteers Resource Kit. The kit is<br />
an online resource that provides support and advice to<br />
environmental volunteers.<br />
Youth services volunteers<br />
<strong>Yarra</strong> <strong>Ranges</strong> youth services team provides a number <strong>of</strong><br />
opportunities for adults to volunteer their time each week<br />
to support young people through the Jindi Woraback<br />
Youth Mentoring and the L2P Learner Driver Mentor<br />
Program. Through these programs, 170 young people<br />
participated in 4,500 hours <strong>of</strong> mentoring.<br />
The Jindi Woraback Youth Mentoring Program aims to<br />
provide a structured and trusting relationship that brings<br />
young people together with caring mentors who can<br />
<strong>of</strong>fer guidance, support and encouragement. The L2P<br />
Learner Driver Mentor Program is a community based<br />
volunteer program, funded by VicRoads, which aims to<br />
provide support, guidance and access to driving practice<br />
for learner drivers aged 16–21 who are facing significant<br />
barriers to gaining their mandatory 120 hours <strong>of</strong> driving.<br />
A volunteer<br />
delivering<br />
meals
86 Community engagement<br />
COMMUnity<br />
engagement<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to engaging effectively<br />
with our communities on decisions that affect them.<br />
This is done through a range <strong>of</strong> methods including<br />
community forums, surveys, workshops, online<br />
technologies and representative committees.<br />
Community engagement is undertaken by Council in<br />
recognition <strong>of</strong> the right <strong>of</strong> communities to express their<br />
view on decisions proposed by Council and with the view<br />
that people who live in the community are in a strong<br />
position to inform us about the local issues <strong>of</strong> concern.<br />
Community Engagement Policy<br />
In June 2011 Council endorsed a revised Community<br />
Engagement Policy. This policy describes Council’s<br />
commitment to making balanced decisions where all<br />
community voices are considered. It also demonstrates<br />
Council’s commitment to four principles <strong>of</strong> effective<br />
community engagement: transparency, inclusiveness,<br />
responsiveness and capacity building.<br />
Essential engagement framework<br />
and staff training<br />
An internal framework and toolkit called Essential<br />
Engagement was developed in 2011 to support the<br />
revised Community Engagement Policy. This framework<br />
and toolkit assists <strong>of</strong>ficers and Councillors to complete<br />
community engagement activities which are meaningful,<br />
well planned and effective. Over the past year, twelve<br />
Community Engagement Champions have participated in<br />
community engagement training at Swinburne University<br />
and a further 20 completed Emotion, Outrage and Public<br />
Participation training.<br />
Community engagement highlights<br />
Over the past year Council has engaged with the <strong>Yarra</strong><br />
<strong>Ranges</strong> community on a number <strong>of</strong> issues and important<br />
decisions. Three examples <strong>of</strong> community engagement<br />
processes are described below to show some<br />
<strong>of</strong> the ways we are working with our communities.<br />
YOU&I project<br />
The YOU&I project was a partnership project undertaken by<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council, Morrisons, Upper <strong>Yarra</strong> Secondary<br />
College, <strong>Ranges</strong> Community Health and <strong>Yarra</strong> Valley<br />
Community Health to respond to social issues concerning<br />
young people, violence within relationships and sexual<br />
health issues identified by <strong>Ranges</strong> Community Health.<br />
The project engaged young people (aged 15 to 21 years<br />
old) from <strong>Yarra</strong> <strong>Ranges</strong> in a creative project to explore<br />
their understanding <strong>of</strong> respectful relationships through<br />
workshops and photo journaling.<br />
The concept <strong>of</strong> the red couch was developed as a unique<br />
hook. The couch created a comfortable, safe place from<br />
which it was relatively easy to initiate a conversation with<br />
young people. Over a six month period, the engagement<br />
team hit the streets and attended a number <strong>of</strong> youth<br />
events to talk to and recruit young people to be part <strong>of</strong><br />
the project. A total <strong>of</strong> 30 young people participated and a<br />
pr<strong>of</strong>essional artist came on board to guide the workshop<br />
and exhibition components.<br />
The creative workshops spanned an eight week period<br />
and involved a range <strong>of</strong> techniques to explore the idea<br />
<strong>of</strong> respectful relationships, including photomedia works,<br />
collaborative paste up and animations. Themes relating<br />
to respectful relationships emerged from the workshops<br />
including: equality, balance, communication, trust,<br />
understanding diversity, individual empowerment<br />
and connecting with others.<br />
After the workshop process, participants were asked to<br />
display their works at an exhibition at the Red Earth Gallery<br />
Mooroolbark Community Centre. Over 100 people attended<br />
the launch <strong>of</strong> the exhibition held on 27 June.<br />
Monbulk township improvements<br />
In 2010 Council allocated more than $300,000 for<br />
a second stage <strong>of</strong> township improvements to Monbulk.<br />
The first stage <strong>of</strong> township improvements had been<br />
completed in Main Street and included new paving, street<br />
furniture, artwork and a shelter. The second stage <strong>of</strong><br />
works required strong community engagement in order
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
87<br />
to capture the aspirations <strong>of</strong> the townspeople and address<br />
the difficult issue <strong>of</strong> replacing street trees with smaller<br />
varieties to reduce the impact on overhead powerlines.<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council located their designer at the<br />
Monbulk Living and Learning Centre one day a week for<br />
nine months. This resulted in a better understanding <strong>of</strong><br />
the character and function <strong>of</strong> the town and provided a<br />
regular face-to-face contact point for traders, residents<br />
and community groups to go through the design options.<br />
During this time a number <strong>of</strong> Council <strong>of</strong>ficers regularly<br />
visited Monbulk community groups such as the Monbulk<br />
Business Network, Senior Citizens group, Monbulk<br />
Secondary College students, Monbulk and District<br />
Community Opportunities Working (MADCOW) group,<br />
the Historical Society and others in order to develop an<br />
understanding <strong>of</strong> issues facing the town and to generate<br />
design ideas.<br />
In November 2011 a life-size temporary installation was<br />
added to points along the street at the Merry Monbulk late<br />
night shopping event in collaboration with local businesses<br />
and community groups. The installation introduced<br />
advanced street trees and shrubs along both sides <strong>of</strong> the<br />
streets and in car spaces to gain an understanding <strong>of</strong> how<br />
local people responded to additional trees and activities.<br />
Feedback generated on the night informed the final design.<br />
The construction <strong>of</strong> the township improvements is due<br />
to commence in mid 2012.<br />
Community Emergency Planning<br />
Committee pilots<br />
<strong>Yarra</strong> <strong>Ranges</strong> has commenced a pilot program to encourage<br />
communities to identify risks, manage and own their local<br />
community emergency planning. This program is currently<br />
being trialled at Powelltown and will also shortly be trialled<br />
at Warburton.<br />
The process started in February 2012, when the<br />
community <strong>of</strong> Powelltown held a public meeting,<br />
facilitated by Council <strong>of</strong>ficers, to discuss the formation<br />
<strong>of</strong> the Powelltown Community Emergency Management<br />
Planning Committee. Approximately 35 people attended.<br />
A Community Emergency Risk Assessment Committee<br />
was selected to investigate and develop a plan for<br />
treatment options and to implement agreed strategies.<br />
The committee will meet on the first Tuesday <strong>of</strong> the<br />
month at the Powelltown Public Hall.<br />
The Powelltown Community Emergency Management<br />
Plan will assist the community to prepare for disasters<br />
and to build resilience through increased ownership <strong>of</strong><br />
processes. The Powelltown Community was successful<br />
in obtaining a grant <strong>of</strong> $20,000 as part <strong>of</strong> the Fire Ready<br />
Communities Grants Program, through the Department<br />
<strong>of</strong> Planning and Community Development. The State<br />
Government has expressed interest in being involved in<br />
publicly supporting this initiative following the committee’s<br />
appointment.<br />
Council’s emergency management team has provided<br />
initial guidance and is now allowing the community to own,<br />
guide and manage this project.<br />
YOU I project<br />
participants on<br />
the red couch
88 Corporate governance<br />
Sherbrooke<br />
Family and<br />
Children s<br />
Centre<br />
CorPOrate<br />
governance
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
89<br />
Information available for inspection<br />
Council is committed to open and transparent<br />
governance. In accordance with the Local Government<br />
Act (1989) and Part 5 Section 11 <strong>of</strong> the Local Government<br />
(General) Regulations (2004), the following information is<br />
available for public inspection:<br />
a. mayoral and Councillor allowances<br />
b. details <strong>of</strong> senior <strong>of</strong>ficers’ remuneration<br />
c. details <strong>of</strong> interstate and overseas travel by Councillors<br />
and Council staff<br />
d. names <strong>of</strong> Council <strong>of</strong>ficers required to submit a return<br />
<strong>of</strong> interest and the date the returns were submitted<br />
e. names <strong>of</strong> Councillors required to submit a return <strong>of</strong><br />
interests and the date the returns were submitted<br />
f. council agendas and minutes held in the previous<br />
12 months*<br />
g. a list <strong>of</strong> all special committees established by Council,<br />
and the purpose for which they were established<br />
h. a list <strong>of</strong> all special committees established by Council,<br />
which were abolished or ceased to function during<br />
the financial year<br />
i. minutes <strong>of</strong> meeting <strong>of</strong> special committees held in<br />
the previous 12 months<br />
j. register <strong>of</strong> delegations<br />
k. submissions received in accordance with S223 <strong>of</strong><br />
the Local Government Act (1989) during the previous<br />
12 months<br />
l. agreements to establish regional libraries<br />
m. details <strong>of</strong> all property, finance and operating leases<br />
involving land, buildings, plant, computer equipment<br />
or vehicles<br />
n. register <strong>of</strong> authorised <strong>of</strong>ficers<br />
o. a list <strong>of</strong> donations and grants made by the Council<br />
during the financial year<br />
p. a list <strong>of</strong> the names <strong>of</strong> the organisations <strong>of</strong> which<br />
Council was a member during the financial year<br />
q. a list <strong>of</strong> contracts valued at $150,000 or more for<br />
goods or services, and $200,000 or more for works<br />
outside competitive process, except S186(5).<br />
In accordance with Section 222 <strong>of</strong> the Local Government<br />
Act (1989), inspection <strong>of</strong> these documents can be<br />
arranged by contacting the Governance team on<br />
(03) 9294 6817. The documents can be inspected<br />
at the Council Offices, Anderson Street, Lilydale.<br />
Additional information available for public<br />
inspection includes:<br />
Annual Report (includes Auditor’s Report)*<br />
Code <strong>of</strong> Conduct for Councillors*<br />
Council Plan 2009–2013*<br />
Councillor Expenditure and Donations<br />
(Reimbursement) Policy<br />
register <strong>of</strong> pecuniary interests<br />
return <strong>of</strong> election donations<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council Whistleblowers<br />
Protection Act Procedures.*<br />
*Also available online at www.yarraranges.vic.gov.au<br />
Our commitment to Best Value<br />
Council is committed to implementing the principles<br />
<strong>of</strong> Best Value in the delivery <strong>of</strong> services and programs<br />
to our community.<br />
Through the 2011–12 corporate planning process,<br />
a coordinated organisation-wide approach to<br />
implementing the Best Value principles was undertaken.<br />
This was achieved by requiring all departments to<br />
identify a range <strong>of</strong> actions that ensure our services are<br />
responsive to changing community needs and represent<br />
value for money.<br />
The Business Excellence Framework is now well<br />
embedded into all aspects <strong>of</strong> our operations through<br />
the Sustainable Excellence program. Working ‘on the<br />
business’ as well as ‘in the business’ has become a<br />
commonplace activity in teams.
90 Corporate governance<br />
2011–12 Best Value initiatives<br />
The following Best Value initiatives were undertaken<br />
in 2011–12:<br />
Traffic and Drainage Process Review<br />
Design Standards for Non Urban/Rural Roads<br />
Trees Process Review<br />
Customer Contact Channel Review<br />
Authorisations Process Review<br />
Planning Application Files, Subdivision and<br />
Certification Process<br />
Customer Service/Trees Process Review<br />
Insurance Policies for Liability, Property and Mobility<br />
Youth Services Process Review<br />
Governance Process Benchmarking<br />
Customer Correspondence Process Review<br />
Customer Service/Waste Process Review.<br />
National Competition Policy compliance<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council has complied with the requirements<br />
<strong>of</strong> the National Competition Policy (NCP) for the period<br />
1 July 2011 to 30 June 2012, in accordance with the<br />
requirements outlined in National Competition Policy<br />
and Local Government (revised 2011).<br />
Freedom <strong>of</strong> Information (FOI)<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council maintains both paper based<br />
and electronic documents in respect to its operational,<br />
general administrative, financial and investment functions.<br />
The disposal <strong>of</strong> these records is governed by the Public<br />
Records Act (1973) and no records are destroyed or<br />
otherwise disposed <strong>of</strong> except in accordance with the<br />
relevant standards.<br />
The Freedom <strong>of</strong> Information Act (1982) (Vic) gives any<br />
individual or organisation the right to access information<br />
held by <strong>Yarra</strong> <strong>Ranges</strong> Council unless that information<br />
is deemed exempt under the Act. The Freedom <strong>of</strong><br />
Information Act (1982) embodies the four following<br />
basic principles:<br />
members <strong>of</strong> the public have a legal right <strong>of</strong> access<br />
to information in documentary form<br />
government departments and agencies are required to<br />
publish information concerning the documents they hold<br />
people may ask for inaccurate, incomplete, out-<strong>of</strong>-date<br />
or misleading information in their personal records<br />
to be amended<br />
people may appeal against a decision not to give access<br />
to the information or not to amend a personal record.<br />
When a solicitor makes application under the legislation for<br />
the purposes <strong>of</strong> a common law claim, personal information<br />
will only be provided if the claimant has signed a release<br />
for the solicitor to receive the information. In addition,<br />
medical reports, medical opinions and impairment<br />
assessments are only released to a medical practitioner<br />
and only after written authorisation from the applicant.<br />
During the 2011–12 financial year, <strong>Yarra</strong> <strong>Ranges</strong> Council<br />
received 64 Freedom <strong>of</strong> Information requests from<br />
39 individual applicants.<br />
Of those, 18 were granted in full, 13 in part, access was<br />
denied on nine occasions and no documents existed<br />
on one occasion.<br />
Of the remaining requests, two applications were<br />
withdrawn, one request was processed outside the<br />
requirements <strong>of</strong> the legislation and five remain outstanding.<br />
Year 2009–10 2010–11 2011–12<br />
Access in full 16 12 18<br />
Access in part 26 19 13<br />
Access denied 7 11 9<br />
No documents exist 11 2 1<br />
Request withdrawn 2 11 2<br />
Outside the Act 58 1 1<br />
Decision pending 3 21 5<br />
Total requests received<br />
(includes carried forward)<br />
72 77 64<br />
Number <strong>of</strong> applicants 34 32 39
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
91<br />
Access arrangements<br />
Access by way <strong>of</strong> inspection, or by a copy <strong>of</strong> a document,<br />
is available from the Council <strong>of</strong>fices at Anderson Street,<br />
Lilydale. Council also provides copies by mail. Requests<br />
for access to documents should be directed to the FOI<br />
<strong>of</strong>ficer. The request must be in writing and must clearly<br />
describe the document/s being sought.<br />
An application fee applies to all requests and must be<br />
lodged with the request. This fee may be waived or varied<br />
on account <strong>of</strong> hardship. Additional charges specified in<br />
the Freedom <strong>of</strong> Information (Access Charges) Regulations<br />
(2004) may apply prior to the release <strong>of</strong> any documents.<br />
All enquiries should be directed to the FOI <strong>of</strong>ficer, <strong>Yarra</strong><br />
<strong>Ranges</strong> Council, PO Box 105, Lilydale, Vic. 3140 by<br />
telephone on 1300 368 333.<br />
Information privacy<br />
Standards set out by the Information Privacy Act (2000)<br />
(Vic) and the <strong>Yarra</strong> <strong>Ranges</strong> Privacy Policy Statement<br />
control how we manage personal information. Privacy<br />
compliance is included in our staff training program.<br />
We have trained privacy <strong>of</strong>ficers within our Information<br />
Management Service to assist staff and members <strong>of</strong> the<br />
public with privacy-related queries or issues. All privacy<br />
inquiries should be directed to the Privacy Officer, <strong>Yarra</strong><br />
<strong>Ranges</strong> Council, PO Box 105, Lilydale, Vic. 3140 by<br />
telephone on 1300 368 333.<br />
Whistleblowers Protection Act (2001)<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to the aims and<br />
objectives <strong>of</strong> the Whistleblowers Protection Act (2001).<br />
It does not tolerate improper conduct by its employees,<br />
<strong>of</strong>ficers or Councillors, nor the taking <strong>of</strong> reprisals against<br />
those who come forward to disclose such conduct.<br />
Council recognises the value <strong>of</strong> transparency and<br />
accountability in its administrative and management<br />
practices and supports the making <strong>of</strong> disclosures that<br />
reveal corrupt conduct, conduct involving a substantial<br />
mismanagement <strong>of</strong> public resources, or conduct<br />
involving a substantial risk to public health and safety<br />
or the environment.<br />
We will take all reasonable steps to protect people who<br />
make such disclosures from any detrimental action in<br />
reprisal for making the disclosure and also afford natural<br />
justice to the person who is the subject <strong>of</strong> the disclosure.<br />
Part six <strong>of</strong> the Whistleblowers Protection Act (2001)<br />
requires Council to establish procedures to facilitate the<br />
making <strong>of</strong> disclosures, investigation <strong>of</strong> such disclosures<br />
and the protection <strong>of</strong> those people making disclosures.<br />
Council has adopted such procedures to establish<br />
a system for reporting disclosures <strong>of</strong> improper conduct<br />
or detrimental action by the Council or its employees.<br />
The system enables such disclosures to be made to<br />
the protected disclosure coordinator. Disclosures may<br />
be made by employees or by members <strong>of</strong> the public.<br />
These procedures are designed to complement<br />
normal communication channels between supervisors<br />
and employees.<br />
Employees are encouraged to continue to raise matters at<br />
any time with their supervisors. As an alternative, employees<br />
may make a disclosure <strong>of</strong> improper conduct or detrimental<br />
action under the Act in accordance with these procedures.<br />
A full copy <strong>of</strong> the <strong>Yarra</strong> <strong>Ranges</strong> Council Whistleblowers<br />
Protection Act Procedures is available on request.<br />
Disclosures during 2011–12<br />
Council is required to report information relating to<br />
the disclosures dealt with in accordance with the<br />
Act in the Annual Report. No disclosures relating<br />
to the Whistleblowers Act were received by Council<br />
during the financial year 2011–12.<br />
Current local laws<br />
General Provisions Local Law 2010<br />
(No. 1 <strong>of</strong> 2010)<br />
This Local Law supersedes the Public Amenity Local Law<br />
2001. It re-enacts the substantive provisions <strong>of</strong> the Public<br />
Amenity Local Law 2001 in respect <strong>of</strong> unsightly land and<br />
land kept in a dangerous manner, caravans, motorised<br />
recreational vehicles and obstructing roads, Council land<br />
and public places. The local law enacts new provisions<br />
in respect <strong>of</strong> camping on roads, Council land and public<br />
places, bees, and the destruction <strong>of</strong> European wasp nests.
92 Corporate governance<br />
Consumption <strong>of</strong> Liquor in Public Places Local<br />
Law 2007<br />
(No. 1 <strong>of</strong> 2007)<br />
The objective <strong>of</strong> this local law is to protect people and<br />
property from the consequences <strong>of</strong> <strong>of</strong>fensive behaviour<br />
or nuisance associated with the consumption <strong>of</strong> alcohol<br />
in public places.<br />
Animal Control Local Law 2007<br />
(No. 2 <strong>of</strong> 2007)<br />
The objectives <strong>of</strong> this local law are to minimise the adverse<br />
effect <strong>of</strong> animals on the amenity <strong>of</strong> the municipality,<br />
minimise the nuisance and danger caused by animals<br />
and to protect the welfare <strong>of</strong> native and indigenous wildlife,<br />
domestic and farm animals.<br />
Meeting Procedures and Use <strong>of</strong> Common Seal<br />
Local Law 2007<br />
(No. 3 <strong>of</strong> 2007)<br />
The objectives <strong>of</strong> this local law are to provide a mechanism<br />
to facilitate good governance <strong>of</strong> the Council, promote and<br />
encourage community participation, control the use <strong>of</strong><br />
the Council’s seal and provide for the administration <strong>of</strong><br />
Council’s powers and functions.<br />
Open Air Burning Local Law 2007<br />
(No. 4 <strong>of</strong> 2007)<br />
The purpose <strong>of</strong> this local law is to manage fuel loads to<br />
minimise bushfire risk and to protect the amenity <strong>of</strong> the<br />
municipality by controlling the use <strong>of</strong> incinerators and<br />
open air burning, allowing burning for the purpose <strong>of</strong> fuel<br />
reduction for fire prevention purposes, minimising nuisance<br />
and hazards caused by smoke and encouraging recycling,<br />
use <strong>of</strong> green waste services and other alternatives to the<br />
management <strong>of</strong> fuel loads and bushfire risk.<br />
Scaregun Control Local Law 2002<br />
(No. 1 <strong>of</strong> 2002)<br />
The objectives <strong>of</strong> this local law are to regulate and control<br />
the use <strong>of</strong> scareguns within the municipality in a manner<br />
that prevents their use being detrimental to the environment<br />
or quality <strong>of</strong> life for residents.<br />
Streets and Roads Local Law 2005<br />
(No. 1 <strong>of</strong> 2005)<br />
The objectives <strong>of</strong> this local law are to control a range<br />
<strong>of</strong> uses which impact on the use <strong>of</strong> the municipality’s<br />
streets and roads, ensuring public safety and amenity.<br />
The Local Law controls such things as the placement <strong>of</strong><br />
furniture on pavements and the exhibition <strong>of</strong> merchandise/<br />
advertisements on pavements and Council land.<br />
A copy <strong>of</strong> current local laws may be obtained from<br />
<strong>Yarra</strong> <strong>Ranges</strong>’ Community Links or via our website<br />
at www.yarraranges.vic.gov.au.<br />
Risk management<br />
<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to proactive risk<br />
management and has a well developed risk framework<br />
and strategy to ensure we prevent and minimise the<br />
chances <strong>of</strong> adverse impacts on Council’s objectives<br />
and operations.<br />
Strategic risk register<br />
Council has continued to maintain its strategic risk<br />
register across 2011–12. This register has been reviewed<br />
and updated quarterly by staff and is monitored by the<br />
Risk and Audit Committee. The register guides and<br />
support actions to manage Councils highest perceived<br />
risks. The organisation has put significant effort into<br />
reducing its risk, particularly in the areas <strong>of</strong>:<br />
peak oil and climate change<br />
tree management<br />
road management<br />
compliance with new legislation such<br />
as Neighbourhood Safer Places<br />
IT systems failure<br />
data management<br />
staff health and safety management.<br />
Each risk is assessed using Council’s Risk Management<br />
Framework which is consistent with ISO/AS 310000.<br />
Controls and actions are documented to ensure that where<br />
possible risks are being reduced or maintained at an<br />
acceptable level. Progress on actions identified in the risk<br />
register are reported to both Strategic Leadership Team<br />
and the Audit and Risk Management Committee quarterly.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
93<br />
Annual public and pr<strong>of</strong>essional liability audit<br />
Council’s public and pr<strong>of</strong>essional liability insurance policy<br />
is placed with Municipal Association <strong>of</strong> Victoria (MAV)<br />
Insurance. Every two years Council has an MAV Liability<br />
Audit, with the purpose <strong>of</strong> encouraging Council to develop<br />
and maintain sound risk management practices. Council’s<br />
performance in this audit is a major factor in determining<br />
our premium.<br />
The audit focuses on; organisational risk management,<br />
reactive risk management, proactive inspections <strong>of</strong><br />
Council assets, written agreements, building services,<br />
town planning and food services.<br />
The outcome <strong>of</strong> the most recent audit resulted in an<br />
overall liability assessment score <strong>of</strong> 89%. This has<br />
seen <strong>Yarra</strong> <strong>Ranges</strong>’ performance remain in the top third<br />
<strong>of</strong> Victorian Councils.<br />
Workcover<br />
Council has continued to work hard to improve its<br />
WorkCover management systems through improving<br />
safety, undertaking preventative programs and supporting<br />
people back to work as soon as possible. Our process <strong>of</strong><br />
managing injuries has improved over the past 12 months,<br />
contributing to a significant improvement in our WorkCover<br />
performance. Our WorkCover premium will reduce by 30%<br />
as a result and in 2011–12 we exceeded our performance<br />
targets and sit at 40% above the industry benchmark.<br />
Insurance<br />
Council has continued to review its insurance pr<strong>of</strong>ile,<br />
policies and cover. This year we undertook an insurance<br />
tender to test the market, seeking best value for money.<br />
One outcome <strong>of</strong> this tender was the transfer <strong>of</strong> our<br />
Industrial Special Risk Insurance Policy placed with Willis<br />
Australia Limited. The insurance tender provided some<br />
significant challenges and has seen some improvements<br />
in coverage. Asset valuations were also reviewed and<br />
updated to further reflect true values. Further work will<br />
be completed in 2012 to ensure the insurance pr<strong>of</strong>ile is<br />
correct for Council’s identified risks.<br />
The increase in storm events and high levels <strong>of</strong> rain has<br />
continued to put further pressure on insurance claims<br />
process. More than 210 liability claims were processed<br />
for the 2011–12 financial year. Council also completed<br />
a project to further refine and streamline the insurance<br />
claims process.<br />
Audit and Risk Management Committee<br />
The Audit and Risk Management Committee’s charter<br />
is to provide independent assurance and assistance<br />
to Council on Council’s risk, control and compliance<br />
framework, its external accountability responsibilities<br />
as defined in the Local Government Act (1989) and the<br />
various requirements <strong>of</strong> the Victorian Auditor-General’s<br />
Office. The committee determines the scope <strong>of</strong> the internal<br />
audit program and liaises with external auditors.<br />
During 2011–12, committee membership included:<br />
Mr Simon Crone, Independent Member and Chair<br />
(1 July 2011 to 30 June 2012)<br />
Cr Terry Avery, Councillor Representative<br />
(1 July 2011 to 6 December 2011)<br />
Cr Graham Warren, Councillor Representative<br />
(1 July 2011 to 30 June 2012)<br />
Cr Jeanette McRae, Councillor Representative<br />
(6 December 2011 to 30 June 2012)<br />
Mr David Orborne, Independent Member<br />
(1 July 2011 to 30 June 2012)<br />
Ms Theresa Glab, Independent Member<br />
(1 July 2011 to 30 June 2012)<br />
The committee met four times during the year and<br />
considered seven reports prepared by Council’s internal<br />
auditors Crowe Horwath:<br />
actions recommended in previous internal<br />
audit reports post audit review<br />
Tree Management Plan<br />
Property Leases and Licenses<br />
Non-recurrent Grants<br />
Fuel Cards<br />
Fraud Control Framework<br />
Councillor Expenses (review <strong>of</strong> expenditure statement)<br />
Contractor Management.
94 Corporate governance<br />
Internal audit<br />
A separate independent internal audit service is conducted<br />
by Crowe Horwath. Crowe Horwath adopts a strategic<br />
risk-based approach to developing, in consultation with<br />
management, a risk pr<strong>of</strong>ile for each auditable area within<br />
Council. This allows greater attention to be directed to<br />
areas <strong>of</strong> high risk. Based on the risk assessment, the<br />
general direction <strong>of</strong> Council’s internal audit activities over the<br />
medium-term is documented in a three year Internal Audit<br />
Plan. This was reviewed and modified during the year and<br />
approved by the Audit and Risk Management Committee.<br />
Internal audit reports on all findings and recommendations<br />
are submitted to the Audit and Risk Management<br />
Committee. The internal auditors’ work is supplemented<br />
by business process reviews using the Australian Business<br />
Excellence Framework which are completed by internal<br />
staff. These reviews ensure Council processes are efficient,<br />
comply with legislation and identify opportunities for change.<br />
Contractor management<br />
Council employs a large number <strong>of</strong> contractors to assist<br />
with the delivery <strong>of</strong> a range <strong>of</strong> major projects and services.<br />
A significant review <strong>of</strong> our Contractor Occupational Health<br />
and Safety Management procedures was completed as<br />
part <strong>of</strong> the annual supply tendering process. This was to<br />
ensure works continue to be undertaken so as not to pose<br />
undue risks to contractors and the public.<br />
In partnership with the procurement department, Council<br />
continues to undertake audits and inspections <strong>of</strong> contractor<br />
activities. This allows for improvement opportunities to<br />
be identified and implemented in conjunction with<br />
relevant contractors.<br />
During the course <strong>of</strong> the year a review was undertaken<br />
<strong>of</strong> Council’s Contract Management Guidelines and<br />
supporting business practices. This review resulted in<br />
the development <strong>of</strong> an updated Contract Management<br />
Manual as a resource tool for staff undertaking contract<br />
management responsibilities.<br />
The Anzac<br />
Memorial in<br />
the main street<br />
<strong>of</strong> Lilydale
Victorian Local Government Indicators<br />
Indicator Description 2011–12 2010–11 2009–10 2008–09 2007–08<br />
Overall<br />
performance 1<br />
Advocacy 1<br />
Community<br />
Consultation 1<br />
All rates<br />
Residential<br />
rates<br />
Operating costs<br />
Capital<br />
expenditure<br />
Infrastructure<br />
Community satisfaction<br />
rating for overall<br />
performance generally <strong>of</strong><br />
the Council<br />
Community satisfaction<br />
rating for Council’s<br />
lobbying on behalf <strong>of</strong> the<br />
community<br />
Community satisfaction<br />
rating for Council’s<br />
community consultation<br />
and engagement<br />
Average rates and<br />
charges per assessment<br />
Average residential<br />
rates and charges per<br />
assessment<br />
Average operating<br />
expenditure per<br />
assessment<br />
Average capital<br />
expenditure per<br />
assessment<br />
Renewal gap<br />
58 The methodology and content <strong>of</strong> the 2011–12 community<br />
satisfaction survey measures are different to the previous years.<br />
As a result direct comparisons cannot be made between the<br />
community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />
52 The methodology and content <strong>of</strong> the 2011–12 community<br />
satisfaction survey measures are different to the previous years.<br />
As a result direct comparisons cannot be made between the<br />
community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />
53 The methodology and content <strong>of</strong> the 2011–12 community<br />
satisfaction survey measures are different to the previous years.<br />
As a result direct comparisons cannot be made between the<br />
community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />
$1,635 $1,493 $1,385 $1,296 $1,241<br />
$1,526 $1,384 $1,278 $1,195 $1,150<br />
$2,643 $2,544 $2,334 $2,029 $1,860<br />
$627 $646 $516 $331 $276<br />
91% 63% 17% 17% 22%<br />
Infrastructure<br />
Debts<br />
Operating<br />
results 2<br />
Renewal gap and<br />
maintenance<br />
Average liabilities per<br />
assessment<br />
Operating result per<br />
assessment<br />
97% 80% 61% 66% 67%<br />
$716 $572 $553 $505 $500<br />
($59) ($48) $100 $275 $140<br />
Note:<br />
1<br />
The Department <strong>of</strong> Planning and Community Development satisfaction survey has a margin <strong>of</strong> error <strong>of</strong> +/-4.4.<br />
2<br />
Council’s operating result per assessment <strong>of</strong> ($59) includes some major factors that contributed to the result.<br />
These factors include:<br />
$12.1 million LASF Defined Benefit Plan superannuation funding call payable to Vision Super.<br />
$8.5 million funding received for natural disaster events.<br />
$3.7 million net funding received in advance from Victorian Grants Commission.<br />
$906k share <strong>of</strong> deficit from Council’s investment in Eastern Regional Library (ERL)<br />
as a result <strong>of</strong> a $3.4 million LASF Defined Benefit Plan superannuation funding call.<br />
Council’s portion <strong>of</strong> the additional call at 38.72% is $1.3 million.<br />
The result per assessment excluding these major items would have been ($38).
96 Major capital works projects<br />
Major capital<br />
WOrKS projeCTS<br />
The 2011–12 financial year saw Council undertake<br />
approximately $47.6 million worth <strong>of</strong> works on 660 projects<br />
across the municipality. These projects aim to address the<br />
diverse needs <strong>of</strong> many communities within the municipality.<br />
The following is a summary <strong>of</strong> the program expenditure,<br />
highlighting some <strong>of</strong> the major projects undertaken this<br />
financial year and challenges faced.<br />
Building improvements<br />
and new construction<br />
32 projects – $1.7 million spent including:<br />
Kiloran Park Pavilion, Mooroolbark<br />
Wandin Netball Amenities<br />
disability access improvements at various public<br />
locations throughout the municipality<br />
caravan amenities improvements at Doon Reserve<br />
fire safety improvements at Warburton Caravan Park.<br />
Challenges for the year included:<br />
Don Road Reserve pavilion 2 development, Healesville:<br />
the scope <strong>of</strong> this project is larger than initially<br />
expected and a business case is being prepared<br />
for additional funding<br />
Keith Hume Fraser Reserve pavilion upgrade, Montrose:<br />
to allow for better project management, Stage 1 was<br />
delayed to be combined with Stage 2 works during<br />
2012–13<br />
Olinda Reserve pavilion works: as above, Stage 1 was<br />
delayed to be combined with Stage 2 works during<br />
2012–13 to allow for better project management.<br />
Other building projects<br />
152 projects – $1.9 million spent, including:<br />
<strong>Yarra</strong> Centre maintenance, <strong>Yarra</strong> Junction<br />
graffiti and vandalism repair throughout the municipality<br />
façade restoration Athenaeum Theatre, Lilydale<br />
Montrose Library improvements<br />
Kilsyth Centenary Pool maintenance.<br />
Carparks<br />
Seven projects – $0.6 million spent including:<br />
Pinks Reserve Sports Centre access road, Kilsyth<br />
carpark rehabilitation and maintenance throughout<br />
the municipality<br />
Disability Discrimination Act audit <strong>of</strong> all car parking<br />
across the municipality<br />
Upper <strong>Yarra</strong> Arts Centre, Warburton.<br />
Challenges for the year included:<br />
town centre carpark construction, <strong>Yarra</strong> Junction:<br />
project scope has been reviewed to ensure the best<br />
possible outcome, delaying the project.<br />
Drainage<br />
54 projects – $1.9 million spent including:<br />
drainage maintenance and improvements throughout<br />
the municipality<br />
Pembroke College, Morrison Reserve water harvesting<br />
project, Mt Evelyn<br />
drainage condition assessments and rehabilitation<br />
throughout the municipality<br />
Hoddle Street drainage rehabilitation, <strong>Yarra</strong> Junction<br />
Worcester Street drainage improvements, Lilydale<br />
Main Street drainage improvement, Upwey<br />
Dealbata Street drainage improvement, Upwey<br />
Osborne Avenue drainage improvement,<br />
Belgrave South.<br />
Challenges for the year included:<br />
Alice Street drainage, Mt Evelyn: project delayed due to<br />
further investigations into the best method <strong>of</strong> drainage<br />
improvement to suit this project<br />
Sheffield Road drainage improvements, Montrose:<br />
project delayed pending the outcome <strong>of</strong> negotiations<br />
with private land owner.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
97<br />
Footpaths<br />
55 projects – $1.9 million spent including:<br />
footpath rehabilitation minor works throughout<br />
the municipality<br />
Bailey Road footpath construction, Mt Evelyn<br />
Cambridge Road footpath construction, Mooroolbark<br />
Anderson Street to Mt Lilydale College footpath<br />
rehabilitation, Lilydale<br />
Mt Pleasant Road footpath construction, Monbulk<br />
footpath and kerb and channel in front <strong>of</strong> Mt Evelyn<br />
Primary School<br />
The Patch Road footpath construction, The Patch.<br />
Challenges for the year included:<br />
Chirnside Park Golf Club development footpaths:<br />
construction works delayed to meet developer’s<br />
construction schedule<br />
Don Road footpath construction, Don Valley: project<br />
delayed due to further investigation as project site is in<br />
a flood-prone area adjacent to the <strong>Yarra</strong> River<br />
Monbulk Road footpath, Belgrave: delayed pending<br />
the completion <strong>of</strong> a highly complex design due to the<br />
project being in a high value environmental area.<br />
Local bridges<br />
6 projects – $0.3 million spent including:<br />
bridge rehabilitation works throughout the municipality<br />
Warburton Trail bridges and culverts works<br />
investigation and design <strong>of</strong> Grace Burn bridge Healesville.<br />
Challenges for the year included:<br />
Dammans Road bridge, Warburton: delayed by several<br />
months due to difficulty obtaining the necessary<br />
laminated decking system.<br />
Local roads – Special Charge Schemes<br />
25 projects – $0.7 million spent including:<br />
Sheepstation Creek Road, Hoddles Creek<br />
Paton Road and Mulhalls Road, Macclesfield<br />
Range Road and Lumeah Avenue, Olinda.<br />
Challenges for the year included:<br />
Chudleigh Crescent Road improvement, Sassafras:<br />
delayed pending VCAT decision<br />
Clematis Road and Falkingham Road improvement,<br />
Mt Evelyn: delayed while consideration is given to an<br />
extended scope including additional works<br />
William Road, Charles Road and Gilba Place, Lilydale:<br />
delayed due to further considerations for environmental<br />
and cultural heritage factors.<br />
Local road projects<br />
110 projects – $10.7 million spent including:<br />
York Road and Wray Crescent signals, Mt Evelyn<br />
Armstrong Grove pavement rehabilitation, <strong>Yarra</strong> Glen<br />
Old Belgrave Road kerb and channel works, Upwey<br />
Morris Road, Upwey<br />
Old Baker Road widening, Wandin.<br />
Challenges for the year included:<br />
McAllister Road upgrade, Monbulk: significant<br />
environmental and service assets required a more<br />
complex design than initially expected.
98 Major capital works projects<br />
Traffic management<br />
64 projects – $1.2 million spent, including:<br />
Macclesfield Road and Old Emerald Road black spot<br />
improvements, Monbulk<br />
Cambridge Road (Hull to Hawthory Road) road<br />
improvements, Montrose<br />
McNicol Road and Hazelvale Road intersection<br />
improvements, Belgrave<br />
road traffic management – signage improvements<br />
at various locations<br />
road traffic management – new line marking<br />
at various locations<br />
Myers Creek Road black spot improvements, Healesville<br />
Haig Avenue parking improvements, Healesville<br />
minor road traffic management improvements<br />
at various locations across <strong>Yarra</strong> <strong>Ranges</strong>.<br />
Challenges for the year included:<br />
Bimbadeen Drive local area traffic management works,<br />
Mooroolbark: delayed to allow for comprehensive<br />
resident consultation<br />
Blackburn Road traffic management works,<br />
Mooroolbark: delayed to allow for comprehensive<br />
resident consultation.<br />
Townships<br />
20 projects – $0.9 million spent including:<br />
township improvements, Chirnside Park<br />
township improvements, Seville<br />
street and heritage trees in townships<br />
throughout the municipality<br />
township improvements, Belgrave South<br />
Burrinja Art <strong>of</strong> Place, Upwey.<br />
Challenges for the year included:<br />
Township improvements, Mooroolbark: extending<br />
timelines <strong>of</strong> the community consultation to include the<br />
State Government funded Train Station for a Creative<br />
Community Hubs project.<br />
Public open space funding<br />
12 projects – $0.6 million spent including:<br />
recreation reserve bowling rink extension, Warburton<br />
Lillydale Reserve oval 2 lighting, Lilydale<br />
Queens Park basket ball court works, Healesville.<br />
Challenges for the year included:<br />
Hookey Park Play Space, Mooroolbark:<br />
Stage 1 was delayed to be combined with<br />
Stage 2 works during 2012–13.<br />
Parks and trails management<br />
43 projects – $2.3 million spent including:<br />
McKenzie Reserve playground works, <strong>Yarra</strong> Glen<br />
playground and park furniture renewal program<br />
throughout the municipality<br />
Mt Evelyn tennis court upgrade, Mt Evelyn<br />
Lilydale to Mooroolbark trail rehabilitation<br />
Lilydale to Warburton trail works, Maroondah<br />
Highway Lilydale<br />
Morrison Reserve Athletics Track, Mt Evelyn.<br />
Challenges for the year included:<br />
Birdsland - Lysterfield Trail (Belgrave): bridge<br />
construction and planning phases have experienced<br />
delays due to pending approvals from Melbourne Water.<br />
Sports reserve management<br />
24 projects – $1.1 million spent including:<br />
recreation reserve netball courts, Warburton<br />
recreation reserve oval upgrade, Lilydale<br />
Morrison Reserve pitch 1 refurbishment, Mt Evelyn<br />
sports reserve minor drainage rehabilitation throughout<br />
the municipality<br />
sports court rehabilitation program throughout<br />
the municipality.
<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />
99<br />
Major capital projects<br />
44 projects – $18.1 million spent including:<br />
Morrison Reserve athletics facility Stage 1<br />
<strong>Yarra</strong> Glen Memorial Hall<br />
<strong>Yarra</strong> Glen Pavilion Development<br />
Burrinja Cultural Centre, Upwey<br />
Monbulk Aquatic Centre.<br />
Challenges for the year included:<br />
Olinda Aquatic Centre: project delayed due to<br />
community engagement process to align with<br />
Bushfire Royal Commission recommendations<br />
Community hub feasibility development, Mooroolbark<br />
and Chirnside Park: project delayed pending the<br />
development <strong>of</strong> a wider community engagement<br />
program including stakeholder conversations<br />
and surveys.<br />
Plant and equipment<br />
Four projects – $3.4 million spent including:<br />
upgrade and replacement <strong>of</strong> computer hardware<br />
upgrade and replacement <strong>of</strong> s<strong>of</strong>tware<br />
replacement <strong>of</strong> Council fleet and other plant<br />
and machinery<br />
re-branding <strong>of</strong> Council vehicles.<br />
Waste management<br />
2 projects – $0.3m spent including:<br />
landfill improvement works, Coldstream<br />
recovery and waste station works, Coldstream.<br />
Exploring a local<br />
playground<br />
One <strong>of</strong> many trails<br />
in <strong>Yarra</strong> <strong>Ranges</strong>