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74 Our people<br />

STraTegiC<br />

LeaderSHIP TEAM<br />

<strong>Yarra</strong> <strong>Ranges</strong>’ Chief Executive Officer,<br />

Glenn Patterson, reports directly to the<br />

Council. He is supported by four directors<br />

who together comprise the Strategic<br />

Leadership Team.<br />

OUR<br />

PEOPLE<br />

Simon<br />

welcoming an<br />

Earthkeepers<br />

trainee


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

75<br />

The Strategic Leadership Team are,<br />

from left to right:<br />

Mark Varmalis<br />

Director Environment and Engineering<br />

Alison Cran<br />

Director Social and Economic Development<br />

Glenn Patterson<br />

Chief Executive Officer<br />

Rebecca McKenzie<br />

Director Corporate Services<br />

Andrew Paxton<br />

Director Planning, Building and Health


76 Our people<br />

Chief Executive Officer<br />

Glenn Patterson<br />

Glenn Patterson commenced as Chief Executive Officer<br />

<strong>of</strong> <strong>Yarra</strong> <strong>Ranges</strong> Council in July 2008, previously being<br />

the Baw Baw Council CEO from January 2005.<br />

Glenn has 23 years senior management experience with<br />

a number <strong>of</strong> metropolitan and rural Councils and was<br />

first appointed CEO at the Colac Otway <strong>Shire</strong> in 1998.<br />

He also spent a period as the Chief Executive <strong>of</strong> a<br />

Melbourne based property development group.<br />

This led to Glenn owning and operating a property<br />

related business on the Mornington Peninsula.<br />

Glenn has a business degree and a Master <strong>of</strong> Business.<br />

He is also a graduate member <strong>of</strong> the Australian Institute<br />

<strong>of</strong> Company Directors.<br />

Director Social and Economic Development<br />

Alison Cran<br />

Alison commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in 2000.<br />

She has degrees in Arts and Social Work and is a graduate<br />

member <strong>of</strong> the Australian Institute <strong>of</strong> Company Directors.<br />

Alison brings a commitment to the development <strong>of</strong><br />

sustainable communities to her role. She has worked<br />

in an array <strong>of</strong> social and community development roles<br />

over the last 30 years, including time spent working in<br />

Aboriginal health, the Office <strong>of</strong> the Public Advocate,<br />

community health and the tertiary education sector.<br />

The Social and Economic Development directorate<br />

comprises Aged and Disability Services; Family, Youth<br />

and Children’s Services; Economic and Community<br />

Development; and Arts, Culture and Heritage.<br />

The directorate also undertakes planning for the provision<br />

<strong>of</strong> a range <strong>of</strong> facilities including cultural centres,<br />

community service facilities and libraries.<br />

Alison is also the Municipal Recovery Manager, a role which<br />

involves the planning and delivery <strong>of</strong> relief and recovery<br />

support to affected communities in times <strong>of</strong> emergency.<br />

Director Environment and Engineering<br />

Mark Varmalis<br />

Mark has been with <strong>Yarra</strong> <strong>Ranges</strong> Council since its<br />

formation in late 1994 and has 28 years <strong>of</strong> experience in<br />

local government. He holds a degree in Civil Engineering<br />

and a Graduate Diploma in Municipal Engineering and<br />

Management.<br />

Mark has a commitment to meeting community needs<br />

through improved infrastructure and service provision,<br />

whilst recognising that we must value and protect the<br />

unique natural environment <strong>of</strong> <strong>Yarra</strong> <strong>Ranges</strong>. He also<br />

has a strong commitment for the advancement <strong>of</strong> staff<br />

in local government through the creation <strong>of</strong> networking,<br />

skills improvement, personal development and industry<br />

development opportunities provided by industry<br />

associations. He is actively involved with the Institute<br />

<strong>of</strong> Public Works Engineering Australia as a director on<br />

the state and national boards <strong>of</strong> the Institute.<br />

The Environment and Engineering Directorate comprises<br />

Capital Works and Urban Planning, Civil Development<br />

Services, Environment, Infrastructure Services and Parks<br />

and Facilities. These departments have a focus on creating<br />

and managing infrastructure assets across the municipality,<br />

protecting and enhancing our natural environment, looking<br />

after open space and recreational facilities and delivering<br />

waste management and recycling services.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

77<br />

Director Planning, Building and Health<br />

Andrew Paxton<br />

Andrew commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in January<br />

2010. Andrew has worked in senior roles with Parks Victoria<br />

and in local government.<br />

Andrew is passionate about fostering sustainable<br />

development that meets the needs <strong>of</strong> future generations.<br />

He is committed to finding a balance between diverse<br />

and challenging community interests to achieve<br />

sustainable long-term outcomes for the broader<br />

community. He has qualifications in Landscape<br />

Architecture and a Masters in Business.<br />

The Planning, Building and Health directorate provides<br />

strategic land use and statutory planning services, guiding<br />

the use and development <strong>of</strong> land towards a strategic<br />

vision. The directorate is responsible for setting a strategic<br />

direction, audits and inspections through to prosecutions<br />

to ensure buildings, landscapes, amenity and the public<br />

realm remain accessible and reflect broader community<br />

values through local laws, health, planning compliance<br />

and building.<br />

Director Corporate Services<br />

Rebecca McKenzie<br />

Rebecca commenced with <strong>Yarra</strong> <strong>Ranges</strong> Council in April<br />

2009, following eight years international experience in both<br />

Ireland and the United Kingdom. Prior to that Rebecca<br />

worked at State Government level in Queensland.<br />

Rebecca has a Bachelor <strong>of</strong> Arts in Government and<br />

Sociology, a Masters degree in Strategic Human Resource<br />

Management, and is a graduate member <strong>of</strong> the Australian<br />

Institute <strong>of</strong> Company Directors.<br />

With her background in human resources and change<br />

management, Rebecca is well positioned to drive<br />

continuous improvement in all areas <strong>of</strong> Council’s<br />

internal support and enabling services as well as<br />

leading reform <strong>of</strong> the organisation’s community facing<br />

customer service approach.<br />

The Corporate Services directorate is made up <strong>of</strong> the<br />

departments <strong>of</strong> Information Services; Corporate Finance,<br />

Procurement and Rating Services; Customer Service and<br />

Communications; Governance; People and Performance;<br />

and Risk, Emergency and Community Safety. It provides<br />

the core governance and support frameworks that guide<br />

Council’s day to day operations, and the tools to support<br />

all Council staff to undertake their responsibilities to the<br />

best <strong>of</strong> their ability.<br />

Having a laugh<br />

at a planned<br />

activity group


78 Our people<br />

Organisational structure<br />

Our organisational structure is designed to most effectively deliver quality services to our community. It complements<br />

our focus on sustainability and continuous improvement and enables us to effectively deliver on our objectives.<br />

CEO<br />

Glenn Patterson<br />

Planning,<br />

Building and Health<br />

Director:<br />

Andrew Paxton<br />

Corporate<br />

Services<br />

Director:<br />

Rebecca McKenzie<br />

Social and<br />

Economic<br />

Development<br />

Director:<br />

Alison Cran<br />

Planning Services<br />

Manager: Jacqui Hansen (Acting)<br />

Strategic Planning<br />

Manager: Damian Closs<br />

Community Compliance<br />

Manager: David Clarkson<br />

Customer Service and Communications<br />

Manager: Troy Edwards<br />

Governance<br />

Executive Officer: (Vacant)<br />

People and Performance<br />

Manager: Jill Colson<br />

Information Services<br />

Manager: Craig Whalley<br />

Finance, Procurement and Rating Services<br />

Manager: Rob Ewart<br />

Risk, Emergency and Community Safety<br />

Manager: Brett Ellis<br />

Arts, Culture and Heritage<br />

Manager: Greg Box<br />

Economic and Community Development<br />

Manager: Ali Wastie<br />

Family, Youth and Children<br />

Manager: Guy Masters<br />

Aged and Disability Services<br />

Manager: Cheryl McInnes<br />

Environment and<br />

Engineering<br />

Director:<br />

Mark Varmalis<br />

Capital Works and Urban Planning<br />

Manager: Jane Sinnamon<br />

Civil Development Services<br />

Manager: Doug Dickins<br />

Environment<br />

Manager: David Harper<br />

Parks and Facilities<br />

Manager: Grant Jack<br />

Infrastructure Services<br />

Manager: Don Reiter


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

79<br />

Staff pr<strong>of</strong>ile<br />

Staffheadcount<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council is one <strong>of</strong> the region’s largest<br />

employers. We employ 911 staff in a variety <strong>of</strong> permanent<br />

and temporary roles on a full-time, part-time and casual<br />

basis. Three quarters (73 percent) <strong>of</strong> our staff also live<br />

within the municipality. This means our people are able<br />

to bring a local passion, perspective and knowledge<br />

to the services they provide.<br />

Over the last five years, our workforce has grown by<br />

approximately 9 percent. While the number <strong>of</strong> employees<br />

at <strong>Yarra</strong> <strong>Ranges</strong> has grown this doesn’t equate to a growth<br />

in equivalent full-time positions which have in fact<br />

reduced by 13 over the past year.<br />

Council provides a range <strong>of</strong> flexible employment<br />

arrangements. The table below demonstrates a significant<br />

portion <strong>of</strong> the workforce is made up <strong>of</strong> part-time and<br />

casual staff at different levels within the organisation.<br />

Number <strong>of</strong> people<br />

1000<br />

800<br />

600<br />

400<br />

200<br />

0<br />

826<br />

843<br />

868<br />

890<br />

911<br />

2007–8 2008–9 2009–10 2010–11 2011–12<br />

Category Full-time PART-time Casual<br />

CEO and Directors 5 0 0<br />

Managers 17 0 0<br />

Executive Officers and<br />

Senior Executive Officers<br />

29 4 0<br />

Staff 380 393 83<br />

Total 431 397 83<br />

Equivalentfull time EFT staff<br />

Number <strong>of</strong> EFT positions<br />

800<br />

700<br />

600<br />

647<br />

604<br />

500<br />

547 558<br />

400<br />

300<br />

200<br />

634<br />

100<br />

0<br />

2007–8 2008–9 2009–10 2010–11 2011–12


80 Our people<br />

The age pr<strong>of</strong>ile <strong>of</strong> our workforce is similar to that <strong>of</strong><br />

other local councils, with an average age <strong>of</strong> 49.6 years.<br />

This will present challenges in the future as it is expected<br />

a considerable portion <strong>of</strong> the workforce will approach<br />

retirement. Significant workforce planning is being<br />

undertaken to address this issue.<br />

Agespread<strong>of</strong>employeesbyEFT<br />

Number <strong>of</strong> EFT positions<br />

250<br />

200<br />

150<br />

100<br />

50<br />

0<br />

125<br />

164<br />

205<br />

84<br />

48<br />

1<br />

7<br />

20 or<br />

under 20–30<br />

years 30–40<br />

years 40–50<br />

years 50–60<br />

years 60–70<br />

years years<br />

70+<br />

Casual Part time Full time<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council is an equal opportunity employer<br />

and is proud <strong>of</strong> its equitable gender balance.<br />

Gender Full-time PART-time Casual Total<br />

Females 196 350 74 620<br />

Males 235 47 9 291<br />

Our People Strategy<br />

At <strong>Yarra</strong> <strong>Ranges</strong> Council, we recognise the importance<br />

that each individual plays in achieving our goals.<br />

Our People Strategy identifies three priorities.<br />

These are to build Council as:<br />

a great place to work<br />

where the capability <strong>of</strong> our people is nurtured<br />

performance is focused on delivering exceptional<br />

service for our communities.<br />

These priorities drive the activities, policies and<br />

procedures implemented to ensure that <strong>Yarra</strong> <strong>Ranges</strong><br />

continues to be a great place to work.<br />

Building leadership capability<br />

<strong>Yarra</strong> <strong>Ranges</strong> is committed to building the capability<br />

<strong>of</strong> its leaders. A range <strong>of</strong> leadership development<br />

programs were held across the year including:<br />

the 360 Degree Feedback program which provides<br />

senior leaders with direct feedback from peers, direct<br />

reports, customers and management about individual<br />

leadership capabilities. This is followed up with the<br />

preparation <strong>of</strong> a development plan aimed at working<br />

on undeveloped competencies or making ‘good<br />

competencies’ great<br />

the Leader as Coach program which successfully builds<br />

relationships across the corporate leadership team with<br />

a focus on self-aware leaders who communicate, coach<br />

and develop their teams<br />

the Lift Off Leadership program which focuses<br />

on building leadership, self awareness and shifts<br />

in emerging leaders<br />

the development <strong>of</strong> a Project Management<br />

Methodology to be implemented at all levels <strong>of</strong> the<br />

organisation with a focus on effective project scoping,<br />

stakeholder management and project delivery on time<br />

and to budget.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

81<br />

Pr<strong>of</strong>essional development<br />

<strong>Yarra</strong> <strong>Ranges</strong> <strong>of</strong>fers study assistance for staff undertaking<br />

relevant undergraduate or post-graduate studies. In the<br />

past year, 12 staff obtained this form <strong>of</strong> support.<br />

<strong>Yarra</strong> <strong>Ranges</strong> also provides a comprehensive corporate<br />

learning program that supports a broad range <strong>of</strong> staff<br />

development needs. This is developed in alignment<br />

with strategic priorities as well as in response to needs<br />

identified through performance and development plans.<br />

A variety <strong>of</strong> learning methodologies are used including<br />

e-learning, facilitated workshops and personal coaching.<br />

Staff surveys<br />

In 2011–12, a number <strong>of</strong> key organisational surveys were<br />

undertaken to inform and influence our People Strategy<br />

and measure employee engagement. These were:<br />

the Employee Opinion Survey which provides a<br />

measure <strong>of</strong> employee attitudes across a range <strong>of</strong><br />

cultural and performance areas based on the Australian<br />

Business Excellence Framework. Excellent results were<br />

achieved in this year’s survey with the organisation<br />

achieving the highest results in the employee<br />

engagement category when benchmarked against<br />

other public and private companies. This survey is<br />

conducted every two years and the data includes<br />

previous results and shows benchmarked data<br />

against a large range <strong>of</strong> external organisations<br />

<strong>Yarra</strong> <strong>Ranges</strong> also <strong>of</strong>fers exit surveys through an<br />

external provider to better understand why staff are<br />

leaving the organisation. In the past year, 99 staff left<br />

the organisation and 33 chose to complete the survey.<br />

Results indicate that 17 percent <strong>of</strong> respondents left the<br />

organisation for ‘personal reasons’ (including retirement)<br />

and 7 percent were ’approached with a better job <strong>of</strong>fer’.<br />

Health and safety<br />

Our aim is to develop an informed safety culture that<br />

promotes an incident and injury-free workplace for<br />

all employees, Councillors, contractors, visitors and<br />

the public. Over the last 18 months, <strong>Yarra</strong> <strong>Ranges</strong><br />

Council implemented a new Health and Safety<br />

Management System.<br />

Recently Council has successfully obtained Advanced<br />

Level accreditation in the Safety Management Achievement<br />

Program SafetyMAP for the implementation <strong>of</strong> the Health<br />

and Safety Management System. This accreditation<br />

confirms the Health and Safety Management System<br />

is embedded throughout each department <strong>of</strong> the<br />

organisation. Introduced in 2012 were:<br />

mandatory health and safety training for all staff in<br />

our new Health and Safety Management System<br />

training <strong>of</strong> key staff in the revised Return to Work<br />

processes which resulted in significant savings in<br />

our WorkCover premiums<br />

the expansion <strong>of</strong> the Manual Handling Awareness<br />

Program following a successful trial in the Home<br />

and Community Support team.<br />

Number<strong>of</strong>losttimeinjuryLTIincidences<br />

Average monthly number <strong>of</strong> LTI incidences<br />

1.5<br />

1.2<br />

0.9<br />

0.6<br />

0.3<br />

0<br />

*A target <strong>of</strong><br />

0 was set<br />

for 2010–11<br />

0<br />

2010–11<br />

1.5<br />

1.4<br />

2011–12<br />

1.5<br />

Target<br />

Actual


82 Our people<br />

The number <strong>of</strong> lost time injury incidents is tracked to<br />

ensure that the work environment is safe and incidents<br />

are kept to a minimum. Our results show that throughout<br />

the year we have had 18 incidences taking us just above<br />

our monthly target <strong>of</strong> 1.4.<br />

Equal opportunity<br />

<strong>Yarra</strong> <strong>Ranges</strong> is wholly committed to the principle <strong>of</strong> equal<br />

opportunity. Our policies and practices ensure that there<br />

is no discrimination relating to gender, age, disability,<br />

marital status, parenthood, lawful sexual preference, race,<br />

colour, national extraction, social or ethnic origin, religion<br />

or political affiliation. Our Equal Opportunity Policy reflects<br />

our commitment to a workplace free <strong>of</strong> discrimination<br />

for all Council representatives including Councillors,<br />

employees, volunteers, contract workers, visitors and<br />

members <strong>of</strong> the public.<br />

Harassment or bullying in the workplace is unacceptable<br />

and, where identified, is regarded as a serious breach <strong>of</strong><br />

conduct. All employees have a responsibility to ensure<br />

proper standards <strong>of</strong> conduct free from harassment and<br />

discrimination are maintained at all times. Employees must<br />

ensure that their behaviour does not create or condone<br />

harassment or bullying <strong>of</strong> any type.<br />

In the past 12 months we have provided Equal<br />

Opportunity Awareness sessions for all new employees<br />

and managers, to ensure they are fully aware <strong>of</strong> their<br />

responsibilities in maintaining a workplace free <strong>of</strong> bullying<br />

and harassment.<br />

Applicable legislation<br />

The Council and other employers, both public and<br />

private, are subject to a number <strong>of</strong> Federal and State<br />

laws, which prohibit certain kinds <strong>of</strong> discrimination.<br />

Federal legislation includes:<br />

Disability Discrimination Act (1992)<br />

Human Rights and Equal Opportunity<br />

Commission Act (1986)<br />

Racial Discrimination Act (1975)<br />

Sex Discrimination Act (1984)<br />

Age Discrimination Act (2004)<br />

Fair Work Act (2009).<br />

Victorian Legislation includes:<br />

Equal Opportunity Act (2010)<br />

Racial and Religious Tolerance Act (2001)<br />

The Local Government Act (1989)<br />

Victorian Charter <strong>of</strong> Human Rights and<br />

esponsibilities Act (2006)<br />

Occupational Health and Safety Act (2004).<br />

Indigenous employment<br />

This year Council signed the Australian Employment<br />

Covenant, a national industry-led initiative aimed at<br />

securing sustainable jobs for Indigenous Australians.<br />

<strong>Yarra</strong> <strong>Ranges</strong> is one <strong>of</strong> few Victorian councils to have<br />

committed to this initiative, demonstrating our commitment<br />

to encouraging and supporting diversity in our workforce.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

83<br />

Awards and<br />

reCOgnition<br />

Excellence Awards<br />

The contribution <strong>of</strong> staff is vitally important to the success<br />

<strong>of</strong> the organisation. <strong>Yarra</strong> <strong>Ranges</strong> held its annual Excellence<br />

Awards in September 2011 to celebrate the achievements<br />

<strong>of</strong> its staff. Using the Sustainable Excellence categories as<br />

a guide, staff were nominated for a range <strong>of</strong> individual and<br />

team awards.<br />

This annual awards program celebrates success to<br />

recognise and reinforce those values and behaviours critical<br />

to Council’s sustainability and continuous improvement.<br />

It also provides a valuable opportunity to share good<br />

practice, encourage innovation, and raise customer<br />

awareness <strong>of</strong> the quality <strong>of</strong> our services and the standards<br />

<strong>of</strong> excellence to which our employees strive. Winners <strong>of</strong> the<br />

2011 awards are listed below:<br />

Acknowledging<br />

excellence at<br />

<strong>Yarra</strong> <strong>Ranges</strong><br />

Category Recipient type Recipient<br />

Leadership<br />

Individual<br />

Team<br />

Joelle McKay<br />

Continuous Improvement Facilitator Team<br />

(cross organisational team)<br />

Strategy and Planning Team Economic and Community Development<br />

(Essential Engagement Toolkit)<br />

People Team Emergency Management Planning for<br />

Caravan Parks (cross organisational team)<br />

Customer Focus<br />

Process Management Improvement<br />

and Innovation<br />

Special SLT Living the Values Award<br />

Individual<br />

Team<br />

Individual<br />

Team<br />

Winner<br />

Nominees<br />

Jenny Davies, Stephen Coleman,<br />

Sue Lakeland (highly commended)<br />

Recreation Services, Corporate Planning<br />

and Performance (highly commended)<br />

Charmian Gaskill<br />

Aged and Disability Services<br />

Anne Monichon<br />

Claudette Fahey, Errin Smitka,<br />

Tracey Varley


84 Awards and recognition<br />

Service Awards<br />

The Service Awards program is another important<br />

way employees are recognised for their contribution<br />

to the achievement <strong>of</strong> our vision and objectives over<br />

a considerable number <strong>of</strong> years. Service Awards are<br />

presented to employees that have achieved significant<br />

milestones in their service at Council with the aim<br />

<strong>of</strong> developing and encouraging a culture that<br />

acknowledges loyalty, recognises commitment<br />

and celebrates valued service.<br />

External recognition<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council, individual staff and specific projects<br />

delivered by Council have also received external awards<br />

and recognition over the 2011–12 year. These awards<br />

demonstrate where <strong>Yarra</strong> <strong>Ranges</strong> has been seen to have<br />

shown excellence in the delivery <strong>of</strong> our services and in<br />

specific projects. These external awards are listed below.<br />

Employment milestones at five-year intervals are recognised<br />

by a formal ceremony and morning tea with the Mayor and<br />

CEO. Over the course <strong>of</strong> the year, 148 employees were<br />

recognised over three Service Award ceremonies.<br />

The average length <strong>of</strong> service is eight years and 25<br />

recipients were acknowledged for 20 years and over.<br />

External AWARDS<br />

Keep Australia Beautiful (Victoria) – Cultural Heritage Award 2011<br />

Museums Australia Victoria Award for medium museum (8-50 paid staff) – <strong>Yarra</strong> <strong>Ranges</strong> Regional Museum<br />

Herald Sun Peoples’ Choice Award – Best Museum for <strong>Yarra</strong> <strong>Ranges</strong> Regional Museum<br />

Finalist in LGPRO Award For Excellence 2012 – Special Project Initiative ‘Not the Archies’<br />

Finalist for the Victorian Disability Sector Award 2012 for excellence in practice for Early Childhood Intervention Service<br />

Highly commended in Early Years Awards 2012 for Enhanced Maternal and Child Health Service<br />

Highly commended in the Early Years Awards 2012 for Supported Play Groups<br />

Silver in the Australasian Reporting Awards – Annual Report 2010–11<br />

Best Summary Chartered Accountants/MAV Annual Report Awards<br />

Best Financial Overview Chartered Accountants/MAV Annual Report Awards


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

85<br />

VOLUnteers<br />

The work <strong>of</strong> our many volunteers is greatly appreciated by<br />

Council and our communities. Volunteers provide services<br />

to the community across a range <strong>of</strong> areas including<br />

transport, environment, aged and disability services and<br />

youth and children’s services.<br />

Aged and disability services volunteers<br />

Aged and disability services volunteers contributed over<br />

17,500 hours <strong>of</strong> service to the community in 2011–12.<br />

The contribution <strong>of</strong> these volunteers supports clients to<br />

remain independent in their homes, stay well nourished<br />

and socially active.<br />

Our food services volunteers drove in excess <strong>of</strong> 107,500<br />

kilometres throughout the municipality to deliver just over<br />

38,200 meals, while Planned Activity Group volunteers<br />

assisted clients with their activities, helping them to have fun.<br />

An Eating with Friends program was also commenced<br />

through a partnership with Lilydale Adventist Academy.<br />

More than 30 clients were rostered to attend lunch at<br />

the school, which the students planned and prepared,<br />

once a fortnight. The highlight <strong>of</strong> the program was the<br />

intergenerational contact between the two groups.<br />

Instead <strong>of</strong> these isolated clients eating a meal at home<br />

alone, they sat down together with the students enjoying<br />

talking and sharing the three course meal.<br />

Environmental volunteers<br />

Environmental volunteers play a key role in the<br />

preservation <strong>of</strong> our natural assets and bushland<br />

areas. More than 70 friends and Landcare groups<br />

are supported by Council to help conserve reserves,<br />

roadsides, waterways and native plants and animals.<br />

During 2011–12 a number <strong>of</strong> these volunteer groups<br />

engaged the community and local schools in the pursuit<br />

<strong>of</strong> local environmental preservation. Many <strong>of</strong> the friends<br />

and Landcare groups worked particularly closely with<br />

schools and have had a strong on reducing weeds.<br />

Tree planting days and working bees have been<br />

another considerable highlight.<br />

To provide further support and acknowledgement to the<br />

contribution <strong>of</strong> volunteers, Council held an Environmental<br />

Volunteer Celebration Event in March 2012 and developed<br />

an Environmental Volunteers Resource Kit. The kit is<br />

an online resource that provides support and advice to<br />

environmental volunteers.<br />

Youth services volunteers<br />

<strong>Yarra</strong> <strong>Ranges</strong> youth services team provides a number <strong>of</strong><br />

opportunities for adults to volunteer their time each week<br />

to support young people through the Jindi Woraback<br />

Youth Mentoring and the L2P Learner Driver Mentor<br />

Program. Through these programs, 170 young people<br />

participated in 4,500 hours <strong>of</strong> mentoring.<br />

The Jindi Woraback Youth Mentoring Program aims to<br />

provide a structured and trusting relationship that brings<br />

young people together with caring mentors who can<br />

<strong>of</strong>fer guidance, support and encouragement. The L2P<br />

Learner Driver Mentor Program is a community based<br />

volunteer program, funded by VicRoads, which aims to<br />

provide support, guidance and access to driving practice<br />

for learner drivers aged 16–21 who are facing significant<br />

barriers to gaining their mandatory 120 hours <strong>of</strong> driving.<br />

A volunteer<br />

delivering<br />

meals


86 Community engagement<br />

COMMUnity<br />

engagement<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to engaging effectively<br />

with our communities on decisions that affect them.<br />

This is done through a range <strong>of</strong> methods including<br />

community forums, surveys, workshops, online<br />

technologies and representative committees.<br />

Community engagement is undertaken by Council in<br />

recognition <strong>of</strong> the right <strong>of</strong> communities to express their<br />

view on decisions proposed by Council and with the view<br />

that people who live in the community are in a strong<br />

position to inform us about the local issues <strong>of</strong> concern.<br />

Community Engagement Policy<br />

In June 2011 Council endorsed a revised Community<br />

Engagement Policy. This policy describes Council’s<br />

commitment to making balanced decisions where all<br />

community voices are considered. It also demonstrates<br />

Council’s commitment to four principles <strong>of</strong> effective<br />

community engagement: transparency, inclusiveness,<br />

responsiveness and capacity building.<br />

Essential engagement framework<br />

and staff training<br />

An internal framework and toolkit called Essential<br />

Engagement was developed in 2011 to support the<br />

revised Community Engagement Policy. This framework<br />

and toolkit assists <strong>of</strong>ficers and Councillors to complete<br />

community engagement activities which are meaningful,<br />

well planned and effective. Over the past year, twelve<br />

Community Engagement Champions have participated in<br />

community engagement training at Swinburne University<br />

and a further 20 completed Emotion, Outrage and Public<br />

Participation training.<br />

Community engagement highlights<br />

Over the past year Council has engaged with the <strong>Yarra</strong><br />

<strong>Ranges</strong> community on a number <strong>of</strong> issues and important<br />

decisions. Three examples <strong>of</strong> community engagement<br />

processes are described below to show some<br />

<strong>of</strong> the ways we are working with our communities.<br />

YOU&I project<br />

The YOU&I project was a partnership project undertaken by<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council, Morrisons, Upper <strong>Yarra</strong> Secondary<br />

College, <strong>Ranges</strong> Community Health and <strong>Yarra</strong> Valley<br />

Community Health to respond to social issues concerning<br />

young people, violence within relationships and sexual<br />

health issues identified by <strong>Ranges</strong> Community Health.<br />

The project engaged young people (aged 15 to 21 years<br />

old) from <strong>Yarra</strong> <strong>Ranges</strong> in a creative project to explore<br />

their understanding <strong>of</strong> respectful relationships through<br />

workshops and photo journaling.<br />

The concept <strong>of</strong> the red couch was developed as a unique<br />

hook. The couch created a comfortable, safe place from<br />

which it was relatively easy to initiate a conversation with<br />

young people. Over a six month period, the engagement<br />

team hit the streets and attended a number <strong>of</strong> youth<br />

events to talk to and recruit young people to be part <strong>of</strong><br />

the project. A total <strong>of</strong> 30 young people participated and a<br />

pr<strong>of</strong>essional artist came on board to guide the workshop<br />

and exhibition components.<br />

The creative workshops spanned an eight week period<br />

and involved a range <strong>of</strong> techniques to explore the idea<br />

<strong>of</strong> respectful relationships, including photomedia works,<br />

collaborative paste up and animations. Themes relating<br />

to respectful relationships emerged from the workshops<br />

including: equality, balance, communication, trust,<br />

understanding diversity, individual empowerment<br />

and connecting with others.<br />

After the workshop process, participants were asked to<br />

display their works at an exhibition at the Red Earth Gallery<br />

Mooroolbark Community Centre. Over 100 people attended<br />

the launch <strong>of</strong> the exhibition held on 27 June.<br />

Monbulk township improvements<br />

In 2010 Council allocated more than $300,000 for<br />

a second stage <strong>of</strong> township improvements to Monbulk.<br />

The first stage <strong>of</strong> township improvements had been<br />

completed in Main Street and included new paving, street<br />

furniture, artwork and a shelter. The second stage <strong>of</strong><br />

works required strong community engagement in order


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

87<br />

to capture the aspirations <strong>of</strong> the townspeople and address<br />

the difficult issue <strong>of</strong> replacing street trees with smaller<br />

varieties to reduce the impact on overhead powerlines.<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council located their designer at the<br />

Monbulk Living and Learning Centre one day a week for<br />

nine months. This resulted in a better understanding <strong>of</strong><br />

the character and function <strong>of</strong> the town and provided a<br />

regular face-to-face contact point for traders, residents<br />

and community groups to go through the design options.<br />

During this time a number <strong>of</strong> Council <strong>of</strong>ficers regularly<br />

visited Monbulk community groups such as the Monbulk<br />

Business Network, Senior Citizens group, Monbulk<br />

Secondary College students, Monbulk and District<br />

Community Opportunities Working (MADCOW) group,<br />

the Historical Society and others in order to develop an<br />

understanding <strong>of</strong> issues facing the town and to generate<br />

design ideas.<br />

In November 2011 a life-size temporary installation was<br />

added to points along the street at the Merry Monbulk late<br />

night shopping event in collaboration with local businesses<br />

and community groups. The installation introduced<br />

advanced street trees and shrubs along both sides <strong>of</strong> the<br />

streets and in car spaces to gain an understanding <strong>of</strong> how<br />

local people responded to additional trees and activities.<br />

Feedback generated on the night informed the final design.<br />

The construction <strong>of</strong> the township improvements is due<br />

to commence in mid 2012.<br />

Community Emergency Planning<br />

Committee pilots<br />

<strong>Yarra</strong> <strong>Ranges</strong> has commenced a pilot program to encourage<br />

communities to identify risks, manage and own their local<br />

community emergency planning. This program is currently<br />

being trialled at Powelltown and will also shortly be trialled<br />

at Warburton.<br />

The process started in February 2012, when the<br />

community <strong>of</strong> Powelltown held a public meeting,<br />

facilitated by Council <strong>of</strong>ficers, to discuss the formation<br />

<strong>of</strong> the Powelltown Community Emergency Management<br />

Planning Committee. Approximately 35 people attended.<br />

A Community Emergency Risk Assessment Committee<br />

was selected to investigate and develop a plan for<br />

treatment options and to implement agreed strategies.<br />

The committee will meet on the first Tuesday <strong>of</strong> the<br />

month at the Powelltown Public Hall.<br />

The Powelltown Community Emergency Management<br />

Plan will assist the community to prepare for disasters<br />

and to build resilience through increased ownership <strong>of</strong><br />

processes. The Powelltown Community was successful<br />

in obtaining a grant <strong>of</strong> $20,000 as part <strong>of</strong> the Fire Ready<br />

Communities Grants Program, through the Department<br />

<strong>of</strong> Planning and Community Development. The State<br />

Government has expressed interest in being involved in<br />

publicly supporting this initiative following the committee’s<br />

appointment.<br />

Council’s emergency management team has provided<br />

initial guidance and is now allowing the community to own,<br />

guide and manage this project.<br />

YOU I project<br />

participants on<br />

the red couch


88 Corporate governance<br />

Sherbrooke<br />

Family and<br />

Children s<br />

Centre<br />

CorPOrate<br />

governance


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

89<br />

Information available for inspection<br />

Council is committed to open and transparent<br />

governance. In accordance with the Local Government<br />

Act (1989) and Part 5 Section 11 <strong>of</strong> the Local Government<br />

(General) Regulations (2004), the following information is<br />

available for public inspection:<br />

a. mayoral and Councillor allowances<br />

b. details <strong>of</strong> senior <strong>of</strong>ficers’ remuneration<br />

c. details <strong>of</strong> interstate and overseas travel by Councillors<br />

and Council staff<br />

d. names <strong>of</strong> Council <strong>of</strong>ficers required to submit a return<br />

<strong>of</strong> interest and the date the returns were submitted<br />

e. names <strong>of</strong> Councillors required to submit a return <strong>of</strong><br />

interests and the date the returns were submitted<br />

f. council agendas and minutes held in the previous<br />

12 months*<br />

g. a list <strong>of</strong> all special committees established by Council,<br />

and the purpose for which they were established<br />

h. a list <strong>of</strong> all special committees established by Council,<br />

which were abolished or ceased to function during<br />

the financial year<br />

i. minutes <strong>of</strong> meeting <strong>of</strong> special committees held in<br />

the previous 12 months<br />

j. register <strong>of</strong> delegations<br />

k. submissions received in accordance with S223 <strong>of</strong><br />

the Local Government Act (1989) during the previous<br />

12 months<br />

l. agreements to establish regional libraries<br />

m. details <strong>of</strong> all property, finance and operating leases<br />

involving land, buildings, plant, computer equipment<br />

or vehicles<br />

n. register <strong>of</strong> authorised <strong>of</strong>ficers<br />

o. a list <strong>of</strong> donations and grants made by the Council<br />

during the financial year<br />

p. a list <strong>of</strong> the names <strong>of</strong> the organisations <strong>of</strong> which<br />

Council was a member during the financial year<br />

q. a list <strong>of</strong> contracts valued at $150,000 or more for<br />

goods or services, and $200,000 or more for works<br />

outside competitive process, except S186(5).<br />

In accordance with Section 222 <strong>of</strong> the Local Government<br />

Act (1989), inspection <strong>of</strong> these documents can be<br />

arranged by contacting the Governance team on<br />

(03) 9294 6817. The documents can be inspected<br />

at the Council Offices, Anderson Street, Lilydale.<br />

Additional information available for public<br />

inspection includes:<br />

Annual Report (includes Auditor’s Report)*<br />

Code <strong>of</strong> Conduct for Councillors*<br />

Council Plan 2009–2013*<br />

Councillor Expenditure and Donations<br />

(Reimbursement) Policy<br />

register <strong>of</strong> pecuniary interests<br />

return <strong>of</strong> election donations<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council Whistleblowers<br />

Protection Act Procedures.*<br />

*Also available online at www.yarraranges.vic.gov.au<br />

Our commitment to Best Value<br />

Council is committed to implementing the principles<br />

<strong>of</strong> Best Value in the delivery <strong>of</strong> services and programs<br />

to our community.<br />

Through the 2011–12 corporate planning process,<br />

a coordinated organisation-wide approach to<br />

implementing the Best Value principles was undertaken.<br />

This was achieved by requiring all departments to<br />

identify a range <strong>of</strong> actions that ensure our services are<br />

responsive to changing community needs and represent<br />

value for money.<br />

The Business Excellence Framework is now well<br />

embedded into all aspects <strong>of</strong> our operations through<br />

the Sustainable Excellence program. Working ‘on the<br />

business’ as well as ‘in the business’ has become a<br />

commonplace activity in teams.


90 Corporate governance<br />

2011–12 Best Value initiatives<br />

The following Best Value initiatives were undertaken<br />

in 2011–12:<br />

Traffic and Drainage Process Review<br />

Design Standards for Non Urban/Rural Roads<br />

Trees Process Review<br />

Customer Contact Channel Review<br />

Authorisations Process Review<br />

Planning Application Files, Subdivision and<br />

Certification Process<br />

Customer Service/Trees Process Review<br />

Insurance Policies for Liability, Property and Mobility<br />

Youth Services Process Review<br />

Governance Process Benchmarking<br />

Customer Correspondence Process Review<br />

Customer Service/Waste Process Review.<br />

National Competition Policy compliance<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council has complied with the requirements<br />

<strong>of</strong> the National Competition Policy (NCP) for the period<br />

1 July 2011 to 30 June 2012, in accordance with the<br />

requirements outlined in National Competition Policy<br />

and Local Government (revised 2011).<br />

Freedom <strong>of</strong> Information (FOI)<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council maintains both paper based<br />

and electronic documents in respect to its operational,<br />

general administrative, financial and investment functions.<br />

The disposal <strong>of</strong> these records is governed by the Public<br />

Records Act (1973) and no records are destroyed or<br />

otherwise disposed <strong>of</strong> except in accordance with the<br />

relevant standards.<br />

The Freedom <strong>of</strong> Information Act (1982) (Vic) gives any<br />

individual or organisation the right to access information<br />

held by <strong>Yarra</strong> <strong>Ranges</strong> Council unless that information<br />

is deemed exempt under the Act. The Freedom <strong>of</strong><br />

Information Act (1982) embodies the four following<br />

basic principles:<br />

members <strong>of</strong> the public have a legal right <strong>of</strong> access<br />

to information in documentary form<br />

government departments and agencies are required to<br />

publish information concerning the documents they hold<br />

people may ask for inaccurate, incomplete, out-<strong>of</strong>-date<br />

or misleading information in their personal records<br />

to be amended<br />

people may appeal against a decision not to give access<br />

to the information or not to amend a personal record.<br />

When a solicitor makes application under the legislation for<br />

the purposes <strong>of</strong> a common law claim, personal information<br />

will only be provided if the claimant has signed a release<br />

for the solicitor to receive the information. In addition,<br />

medical reports, medical opinions and impairment<br />

assessments are only released to a medical practitioner<br />

and only after written authorisation from the applicant.<br />

During the 2011–12 financial year, <strong>Yarra</strong> <strong>Ranges</strong> Council<br />

received 64 Freedom <strong>of</strong> Information requests from<br />

39 individual applicants.<br />

Of those, 18 were granted in full, 13 in part, access was<br />

denied on nine occasions and no documents existed<br />

on one occasion.<br />

Of the remaining requests, two applications were<br />

withdrawn, one request was processed outside the<br />

requirements <strong>of</strong> the legislation and five remain outstanding.<br />

Year 2009–10 2010–11 2011–12<br />

Access in full 16 12 18<br />

Access in part 26 19 13<br />

Access denied 7 11 9<br />

No documents exist 11 2 1<br />

Request withdrawn 2 11 2<br />

Outside the Act 58 1 1<br />

Decision pending 3 21 5<br />

Total requests received<br />

(includes carried forward)<br />

72 77 64<br />

Number <strong>of</strong> applicants 34 32 39


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

91<br />

Access arrangements<br />

Access by way <strong>of</strong> inspection, or by a copy <strong>of</strong> a document,<br />

is available from the Council <strong>of</strong>fices at Anderson Street,<br />

Lilydale. Council also provides copies by mail. Requests<br />

for access to documents should be directed to the FOI<br />

<strong>of</strong>ficer. The request must be in writing and must clearly<br />

describe the document/s being sought.<br />

An application fee applies to all requests and must be<br />

lodged with the request. This fee may be waived or varied<br />

on account <strong>of</strong> hardship. Additional charges specified in<br />

the Freedom <strong>of</strong> Information (Access Charges) Regulations<br />

(2004) may apply prior to the release <strong>of</strong> any documents.<br />

All enquiries should be directed to the FOI <strong>of</strong>ficer, <strong>Yarra</strong><br />

<strong>Ranges</strong> Council, PO Box 105, Lilydale, Vic. 3140 by<br />

telephone on 1300 368 333.<br />

Information privacy<br />

Standards set out by the Information Privacy Act (2000)<br />

(Vic) and the <strong>Yarra</strong> <strong>Ranges</strong> Privacy Policy Statement<br />

control how we manage personal information. Privacy<br />

compliance is included in our staff training program.<br />

We have trained privacy <strong>of</strong>ficers within our Information<br />

Management Service to assist staff and members <strong>of</strong> the<br />

public with privacy-related queries or issues. All privacy<br />

inquiries should be directed to the Privacy Officer, <strong>Yarra</strong><br />

<strong>Ranges</strong> Council, PO Box 105, Lilydale, Vic. 3140 by<br />

telephone on 1300 368 333.<br />

Whistleblowers Protection Act (2001)<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to the aims and<br />

objectives <strong>of</strong> the Whistleblowers Protection Act (2001).<br />

It does not tolerate improper conduct by its employees,<br />

<strong>of</strong>ficers or Councillors, nor the taking <strong>of</strong> reprisals against<br />

those who come forward to disclose such conduct.<br />

Council recognises the value <strong>of</strong> transparency and<br />

accountability in its administrative and management<br />

practices and supports the making <strong>of</strong> disclosures that<br />

reveal corrupt conduct, conduct involving a substantial<br />

mismanagement <strong>of</strong> public resources, or conduct<br />

involving a substantial risk to public health and safety<br />

or the environment.<br />

We will take all reasonable steps to protect people who<br />

make such disclosures from any detrimental action in<br />

reprisal for making the disclosure and also afford natural<br />

justice to the person who is the subject <strong>of</strong> the disclosure.<br />

Part six <strong>of</strong> the Whistleblowers Protection Act (2001)<br />

requires Council to establish procedures to facilitate the<br />

making <strong>of</strong> disclosures, investigation <strong>of</strong> such disclosures<br />

and the protection <strong>of</strong> those people making disclosures.<br />

Council has adopted such procedures to establish<br />

a system for reporting disclosures <strong>of</strong> improper conduct<br />

or detrimental action by the Council or its employees.<br />

The system enables such disclosures to be made to<br />

the protected disclosure coordinator. Disclosures may<br />

be made by employees or by members <strong>of</strong> the public.<br />

These procedures are designed to complement<br />

normal communication channels between supervisors<br />

and employees.<br />

Employees are encouraged to continue to raise matters at<br />

any time with their supervisors. As an alternative, employees<br />

may make a disclosure <strong>of</strong> improper conduct or detrimental<br />

action under the Act in accordance with these procedures.<br />

A full copy <strong>of</strong> the <strong>Yarra</strong> <strong>Ranges</strong> Council Whistleblowers<br />

Protection Act Procedures is available on request.<br />

Disclosures during 2011–12<br />

Council is required to report information relating to<br />

the disclosures dealt with in accordance with the<br />

Act in the Annual Report. No disclosures relating<br />

to the Whistleblowers Act were received by Council<br />

during the financial year 2011–12.<br />

Current local laws<br />

General Provisions Local Law 2010<br />

(No. 1 <strong>of</strong> 2010)<br />

This Local Law supersedes the Public Amenity Local Law<br />

2001. It re-enacts the substantive provisions <strong>of</strong> the Public<br />

Amenity Local Law 2001 in respect <strong>of</strong> unsightly land and<br />

land kept in a dangerous manner, caravans, motorised<br />

recreational vehicles and obstructing roads, Council land<br />

and public places. The local law enacts new provisions<br />

in respect <strong>of</strong> camping on roads, Council land and public<br />

places, bees, and the destruction <strong>of</strong> European wasp nests.


92 Corporate governance<br />

Consumption <strong>of</strong> Liquor in Public Places Local<br />

Law 2007<br />

(No. 1 <strong>of</strong> 2007)<br />

The objective <strong>of</strong> this local law is to protect people and<br />

property from the consequences <strong>of</strong> <strong>of</strong>fensive behaviour<br />

or nuisance associated with the consumption <strong>of</strong> alcohol<br />

in public places.<br />

Animal Control Local Law 2007<br />

(No. 2 <strong>of</strong> 2007)<br />

The objectives <strong>of</strong> this local law are to minimise the adverse<br />

effect <strong>of</strong> animals on the amenity <strong>of</strong> the municipality,<br />

minimise the nuisance and danger caused by animals<br />

and to protect the welfare <strong>of</strong> native and indigenous wildlife,<br />

domestic and farm animals.<br />

Meeting Procedures and Use <strong>of</strong> Common Seal<br />

Local Law 2007<br />

(No. 3 <strong>of</strong> 2007)<br />

The objectives <strong>of</strong> this local law are to provide a mechanism<br />

to facilitate good governance <strong>of</strong> the Council, promote and<br />

encourage community participation, control the use <strong>of</strong><br />

the Council’s seal and provide for the administration <strong>of</strong><br />

Council’s powers and functions.<br />

Open Air Burning Local Law 2007<br />

(No. 4 <strong>of</strong> 2007)<br />

The purpose <strong>of</strong> this local law is to manage fuel loads to<br />

minimise bushfire risk and to protect the amenity <strong>of</strong> the<br />

municipality by controlling the use <strong>of</strong> incinerators and<br />

open air burning, allowing burning for the purpose <strong>of</strong> fuel<br />

reduction for fire prevention purposes, minimising nuisance<br />

and hazards caused by smoke and encouraging recycling,<br />

use <strong>of</strong> green waste services and other alternatives to the<br />

management <strong>of</strong> fuel loads and bushfire risk.<br />

Scaregun Control Local Law 2002<br />

(No. 1 <strong>of</strong> 2002)<br />

The objectives <strong>of</strong> this local law are to regulate and control<br />

the use <strong>of</strong> scareguns within the municipality in a manner<br />

that prevents their use being detrimental to the environment<br />

or quality <strong>of</strong> life for residents.<br />

Streets and Roads Local Law 2005<br />

(No. 1 <strong>of</strong> 2005)<br />

The objectives <strong>of</strong> this local law are to control a range<br />

<strong>of</strong> uses which impact on the use <strong>of</strong> the municipality’s<br />

streets and roads, ensuring public safety and amenity.<br />

The Local Law controls such things as the placement <strong>of</strong><br />

furniture on pavements and the exhibition <strong>of</strong> merchandise/<br />

advertisements on pavements and Council land.<br />

A copy <strong>of</strong> current local laws may be obtained from<br />

<strong>Yarra</strong> <strong>Ranges</strong>’ Community Links or via our website<br />

at www.yarraranges.vic.gov.au.<br />

Risk management<br />

<strong>Yarra</strong> <strong>Ranges</strong> Council is committed to proactive risk<br />

management and has a well developed risk framework<br />

and strategy to ensure we prevent and minimise the<br />

chances <strong>of</strong> adverse impacts on Council’s objectives<br />

and operations.<br />

Strategic risk register<br />

Council has continued to maintain its strategic risk<br />

register across 2011–12. This register has been reviewed<br />

and updated quarterly by staff and is monitored by the<br />

Risk and Audit Committee. The register guides and<br />

support actions to manage Councils highest perceived<br />

risks. The organisation has put significant effort into<br />

reducing its risk, particularly in the areas <strong>of</strong>:<br />

peak oil and climate change<br />

tree management<br />

road management<br />

compliance with new legislation such<br />

as Neighbourhood Safer Places<br />

IT systems failure<br />

data management<br />

staff health and safety management.<br />

Each risk is assessed using Council’s Risk Management<br />

Framework which is consistent with ISO/AS 310000.<br />

Controls and actions are documented to ensure that where<br />

possible risks are being reduced or maintained at an<br />

acceptable level. Progress on actions identified in the risk<br />

register are reported to both Strategic Leadership Team<br />

and the Audit and Risk Management Committee quarterly.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

93<br />

Annual public and pr<strong>of</strong>essional liability audit<br />

Council’s public and pr<strong>of</strong>essional liability insurance policy<br />

is placed with Municipal Association <strong>of</strong> Victoria (MAV)<br />

Insurance. Every two years Council has an MAV Liability<br />

Audit, with the purpose <strong>of</strong> encouraging Council to develop<br />

and maintain sound risk management practices. Council’s<br />

performance in this audit is a major factor in determining<br />

our premium.<br />

The audit focuses on; organisational risk management,<br />

reactive risk management, proactive inspections <strong>of</strong><br />

Council assets, written agreements, building services,<br />

town planning and food services.<br />

The outcome <strong>of</strong> the most recent audit resulted in an<br />

overall liability assessment score <strong>of</strong> 89%. This has<br />

seen <strong>Yarra</strong> <strong>Ranges</strong>’ performance remain in the top third<br />

<strong>of</strong> Victorian Councils.<br />

Workcover<br />

Council has continued to work hard to improve its<br />

WorkCover management systems through improving<br />

safety, undertaking preventative programs and supporting<br />

people back to work as soon as possible. Our process <strong>of</strong><br />

managing injuries has improved over the past 12 months,<br />

contributing to a significant improvement in our WorkCover<br />

performance. Our WorkCover premium will reduce by 30%<br />

as a result and in 2011–12 we exceeded our performance<br />

targets and sit at 40% above the industry benchmark.<br />

Insurance<br />

Council has continued to review its insurance pr<strong>of</strong>ile,<br />

policies and cover. This year we undertook an insurance<br />

tender to test the market, seeking best value for money.<br />

One outcome <strong>of</strong> this tender was the transfer <strong>of</strong> our<br />

Industrial Special Risk Insurance Policy placed with Willis<br />

Australia Limited. The insurance tender provided some<br />

significant challenges and has seen some improvements<br />

in coverage. Asset valuations were also reviewed and<br />

updated to further reflect true values. Further work will<br />

be completed in 2012 to ensure the insurance pr<strong>of</strong>ile is<br />

correct for Council’s identified risks.<br />

The increase in storm events and high levels <strong>of</strong> rain has<br />

continued to put further pressure on insurance claims<br />

process. More than 210 liability claims were processed<br />

for the 2011–12 financial year. Council also completed<br />

a project to further refine and streamline the insurance<br />

claims process.<br />

Audit and Risk Management Committee<br />

The Audit and Risk Management Committee’s charter<br />

is to provide independent assurance and assistance<br />

to Council on Council’s risk, control and compliance<br />

framework, its external accountability responsibilities<br />

as defined in the Local Government Act (1989) and the<br />

various requirements <strong>of</strong> the Victorian Auditor-General’s<br />

Office. The committee determines the scope <strong>of</strong> the internal<br />

audit program and liaises with external auditors.<br />

During 2011–12, committee membership included:<br />

Mr Simon Crone, Independent Member and Chair<br />

(1 July 2011 to 30 June 2012)<br />

Cr Terry Avery, Councillor Representative<br />

(1 July 2011 to 6 December 2011)<br />

Cr Graham Warren, Councillor Representative<br />

(1 July 2011 to 30 June 2012)<br />

Cr Jeanette McRae, Councillor Representative<br />

(6 December 2011 to 30 June 2012)<br />

Mr David Orborne, Independent Member<br />

(1 July 2011 to 30 June 2012)<br />

Ms Theresa Glab, Independent Member<br />

(1 July 2011 to 30 June 2012)<br />

The committee met four times during the year and<br />

considered seven reports prepared by Council’s internal<br />

auditors Crowe Horwath:<br />

actions recommended in previous internal<br />

audit reports post audit review<br />

Tree Management Plan<br />

Property Leases and Licenses<br />

Non-recurrent Grants<br />

Fuel Cards<br />

Fraud Control Framework<br />

Councillor Expenses (review <strong>of</strong> expenditure statement)<br />

Contractor Management.


94 Corporate governance<br />

Internal audit<br />

A separate independent internal audit service is conducted<br />

by Crowe Horwath. Crowe Horwath adopts a strategic<br />

risk-based approach to developing, in consultation with<br />

management, a risk pr<strong>of</strong>ile for each auditable area within<br />

Council. This allows greater attention to be directed to<br />

areas <strong>of</strong> high risk. Based on the risk assessment, the<br />

general direction <strong>of</strong> Council’s internal audit activities over the<br />

medium-term is documented in a three year Internal Audit<br />

Plan. This was reviewed and modified during the year and<br />

approved by the Audit and Risk Management Committee.<br />

Internal audit reports on all findings and recommendations<br />

are submitted to the Audit and Risk Management<br />

Committee. The internal auditors’ work is supplemented<br />

by business process reviews using the Australian Business<br />

Excellence Framework which are completed by internal<br />

staff. These reviews ensure Council processes are efficient,<br />

comply with legislation and identify opportunities for change.<br />

Contractor management<br />

Council employs a large number <strong>of</strong> contractors to assist<br />

with the delivery <strong>of</strong> a range <strong>of</strong> major projects and services.<br />

A significant review <strong>of</strong> our Contractor Occupational Health<br />

and Safety Management procedures was completed as<br />

part <strong>of</strong> the annual supply tendering process. This was to<br />

ensure works continue to be undertaken so as not to pose<br />

undue risks to contractors and the public.<br />

In partnership with the procurement department, Council<br />

continues to undertake audits and inspections <strong>of</strong> contractor<br />

activities. This allows for improvement opportunities to<br />

be identified and implemented in conjunction with<br />

relevant contractors.<br />

During the course <strong>of</strong> the year a review was undertaken<br />

<strong>of</strong> Council’s Contract Management Guidelines and<br />

supporting business practices. This review resulted in<br />

the development <strong>of</strong> an updated Contract Management<br />

Manual as a resource tool for staff undertaking contract<br />

management responsibilities.<br />

The Anzac<br />

Memorial in<br />

the main street<br />

<strong>of</strong> Lilydale


Victorian Local Government Indicators<br />

Indicator Description 2011–12 2010–11 2009–10 2008–09 2007–08<br />

Overall<br />

performance 1<br />

Advocacy 1<br />

Community<br />

Consultation 1<br />

All rates<br />

Residential<br />

rates<br />

Operating costs<br />

Capital<br />

expenditure<br />

Infrastructure<br />

Community satisfaction<br />

rating for overall<br />

performance generally <strong>of</strong><br />

the Council<br />

Community satisfaction<br />

rating for Council’s<br />

lobbying on behalf <strong>of</strong> the<br />

community<br />

Community satisfaction<br />

rating for Council’s<br />

community consultation<br />

and engagement<br />

Average rates and<br />

charges per assessment<br />

Average residential<br />

rates and charges per<br />

assessment<br />

Average operating<br />

expenditure per<br />

assessment<br />

Average capital<br />

expenditure per<br />

assessment<br />

Renewal gap<br />

58 The methodology and content <strong>of</strong> the 2011–12 community<br />

satisfaction survey measures are different to the previous years.<br />

As a result direct comparisons cannot be made between the<br />

community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />

52 The methodology and content <strong>of</strong> the 2011–12 community<br />

satisfaction survey measures are different to the previous years.<br />

As a result direct comparisons cannot be made between the<br />

community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />

53 The methodology and content <strong>of</strong> the 2011–12 community<br />

satisfaction survey measures are different to the previous years.<br />

As a result direct comparisons cannot be made between the<br />

community satisfaction survey results <strong>of</strong> 2011–12 and prior years.<br />

$1,635 $1,493 $1,385 $1,296 $1,241<br />

$1,526 $1,384 $1,278 $1,195 $1,150<br />

$2,643 $2,544 $2,334 $2,029 $1,860<br />

$627 $646 $516 $331 $276<br />

91% 63% 17% 17% 22%<br />

Infrastructure<br />

Debts<br />

Operating<br />

results 2<br />

Renewal gap and<br />

maintenance<br />

Average liabilities per<br />

assessment<br />

Operating result per<br />

assessment<br />

97% 80% 61% 66% 67%<br />

$716 $572 $553 $505 $500<br />

($59) ($48) $100 $275 $140<br />

Note:<br />

1<br />

The Department <strong>of</strong> Planning and Community Development satisfaction survey has a margin <strong>of</strong> error <strong>of</strong> +/-4.4.<br />

2<br />

Council’s operating result per assessment <strong>of</strong> ($59) includes some major factors that contributed to the result.<br />

These factors include:<br />

$12.1 million LASF Defined Benefit Plan superannuation funding call payable to Vision Super.<br />

$8.5 million funding received for natural disaster events.<br />

$3.7 million net funding received in advance from Victorian Grants Commission.<br />

$906k share <strong>of</strong> deficit from Council’s investment in Eastern Regional Library (ERL)<br />

as a result <strong>of</strong> a $3.4 million LASF Defined Benefit Plan superannuation funding call.<br />

Council’s portion <strong>of</strong> the additional call at 38.72% is $1.3 million.<br />

The result per assessment excluding these major items would have been ($38).


96 Major capital works projects<br />

Major capital<br />

WOrKS projeCTS<br />

The 2011–12 financial year saw Council undertake<br />

approximately $47.6 million worth <strong>of</strong> works on 660 projects<br />

across the municipality. These projects aim to address the<br />

diverse needs <strong>of</strong> many communities within the municipality.<br />

The following is a summary <strong>of</strong> the program expenditure,<br />

highlighting some <strong>of</strong> the major projects undertaken this<br />

financial year and challenges faced.<br />

Building improvements<br />

and new construction<br />

32 projects – $1.7 million spent including:<br />

Kiloran Park Pavilion, Mooroolbark<br />

Wandin Netball Amenities<br />

disability access improvements at various public<br />

locations throughout the municipality<br />

caravan amenities improvements at Doon Reserve<br />

fire safety improvements at Warburton Caravan Park.<br />

Challenges for the year included:<br />

Don Road Reserve pavilion 2 development, Healesville:<br />

the scope <strong>of</strong> this project is larger than initially<br />

expected and a business case is being prepared<br />

for additional funding<br />

Keith Hume Fraser Reserve pavilion upgrade, Montrose:<br />

to allow for better project management, Stage 1 was<br />

delayed to be combined with Stage 2 works during<br />

2012–13<br />

Olinda Reserve pavilion works: as above, Stage 1 was<br />

delayed to be combined with Stage 2 works during<br />

2012–13 to allow for better project management.<br />

Other building projects<br />

152 projects – $1.9 million spent, including:<br />

<strong>Yarra</strong> Centre maintenance, <strong>Yarra</strong> Junction<br />

graffiti and vandalism repair throughout the municipality<br />

façade restoration Athenaeum Theatre, Lilydale<br />

Montrose Library improvements<br />

Kilsyth Centenary Pool maintenance.<br />

Carparks<br />

Seven projects – $0.6 million spent including:<br />

Pinks Reserve Sports Centre access road, Kilsyth<br />

carpark rehabilitation and maintenance throughout<br />

the municipality<br />

Disability Discrimination Act audit <strong>of</strong> all car parking<br />

across the municipality<br />

Upper <strong>Yarra</strong> Arts Centre, Warburton.<br />

Challenges for the year included:<br />

town centre carpark construction, <strong>Yarra</strong> Junction:<br />

project scope has been reviewed to ensure the best<br />

possible outcome, delaying the project.<br />

Drainage<br />

54 projects – $1.9 million spent including:<br />

drainage maintenance and improvements throughout<br />

the municipality<br />

Pembroke College, Morrison Reserve water harvesting<br />

project, Mt Evelyn<br />

drainage condition assessments and rehabilitation<br />

throughout the municipality<br />

Hoddle Street drainage rehabilitation, <strong>Yarra</strong> Junction<br />

Worcester Street drainage improvements, Lilydale<br />

Main Street drainage improvement, Upwey<br />

Dealbata Street drainage improvement, Upwey<br />

Osborne Avenue drainage improvement,<br />

Belgrave South.<br />

Challenges for the year included:<br />

Alice Street drainage, Mt Evelyn: project delayed due to<br />

further investigations into the best method <strong>of</strong> drainage<br />

improvement to suit this project<br />

Sheffield Road drainage improvements, Montrose:<br />

project delayed pending the outcome <strong>of</strong> negotiations<br />

with private land owner.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

97<br />

Footpaths<br />

55 projects – $1.9 million spent including:<br />

footpath rehabilitation minor works throughout<br />

the municipality<br />

Bailey Road footpath construction, Mt Evelyn<br />

Cambridge Road footpath construction, Mooroolbark<br />

Anderson Street to Mt Lilydale College footpath<br />

rehabilitation, Lilydale<br />

Mt Pleasant Road footpath construction, Monbulk<br />

footpath and kerb and channel in front <strong>of</strong> Mt Evelyn<br />

Primary School<br />

The Patch Road footpath construction, The Patch.<br />

Challenges for the year included:<br />

Chirnside Park Golf Club development footpaths:<br />

construction works delayed to meet developer’s<br />

construction schedule<br />

Don Road footpath construction, Don Valley: project<br />

delayed due to further investigation as project site is in<br />

a flood-prone area adjacent to the <strong>Yarra</strong> River<br />

Monbulk Road footpath, Belgrave: delayed pending<br />

the completion <strong>of</strong> a highly complex design due to the<br />

project being in a high value environmental area.<br />

Local bridges<br />

6 projects – $0.3 million spent including:<br />

bridge rehabilitation works throughout the municipality<br />

Warburton Trail bridges and culverts works<br />

investigation and design <strong>of</strong> Grace Burn bridge Healesville.<br />

Challenges for the year included:<br />

Dammans Road bridge, Warburton: delayed by several<br />

months due to difficulty obtaining the necessary<br />

laminated decking system.<br />

Local roads – Special Charge Schemes<br />

25 projects – $0.7 million spent including:<br />

Sheepstation Creek Road, Hoddles Creek<br />

Paton Road and Mulhalls Road, Macclesfield<br />

Range Road and Lumeah Avenue, Olinda.<br />

Challenges for the year included:<br />

Chudleigh Crescent Road improvement, Sassafras:<br />

delayed pending VCAT decision<br />

Clematis Road and Falkingham Road improvement,<br />

Mt Evelyn: delayed while consideration is given to an<br />

extended scope including additional works<br />

William Road, Charles Road and Gilba Place, Lilydale:<br />

delayed due to further considerations for environmental<br />

and cultural heritage factors.<br />

Local road projects<br />

110 projects – $10.7 million spent including:<br />

York Road and Wray Crescent signals, Mt Evelyn<br />

Armstrong Grove pavement rehabilitation, <strong>Yarra</strong> Glen<br />

Old Belgrave Road kerb and channel works, Upwey<br />

Morris Road, Upwey<br />

Old Baker Road widening, Wandin.<br />

Challenges for the year included:<br />

McAllister Road upgrade, Monbulk: significant<br />

environmental and service assets required a more<br />

complex design than initially expected.


98 Major capital works projects<br />

Traffic management<br />

64 projects – $1.2 million spent, including:<br />

Macclesfield Road and Old Emerald Road black spot<br />

improvements, Monbulk<br />

Cambridge Road (Hull to Hawthory Road) road<br />

improvements, Montrose<br />

McNicol Road and Hazelvale Road intersection<br />

improvements, Belgrave<br />

road traffic management – signage improvements<br />

at various locations<br />

road traffic management – new line marking<br />

at various locations<br />

Myers Creek Road black spot improvements, Healesville<br />

Haig Avenue parking improvements, Healesville<br />

minor road traffic management improvements<br />

at various locations across <strong>Yarra</strong> <strong>Ranges</strong>.<br />

Challenges for the year included:<br />

Bimbadeen Drive local area traffic management works,<br />

Mooroolbark: delayed to allow for comprehensive<br />

resident consultation<br />

Blackburn Road traffic management works,<br />

Mooroolbark: delayed to allow for comprehensive<br />

resident consultation.<br />

Townships<br />

20 projects – $0.9 million spent including:<br />

township improvements, Chirnside Park<br />

township improvements, Seville<br />

street and heritage trees in townships<br />

throughout the municipality<br />

township improvements, Belgrave South<br />

Burrinja Art <strong>of</strong> Place, Upwey.<br />

Challenges for the year included:<br />

Township improvements, Mooroolbark: extending<br />

timelines <strong>of</strong> the community consultation to include the<br />

State Government funded Train Station for a Creative<br />

Community Hubs project.<br />

Public open space funding<br />

12 projects – $0.6 million spent including:<br />

recreation reserve bowling rink extension, Warburton<br />

Lillydale Reserve oval 2 lighting, Lilydale<br />

Queens Park basket ball court works, Healesville.<br />

Challenges for the year included:<br />

Hookey Park Play Space, Mooroolbark:<br />

Stage 1 was delayed to be combined with<br />

Stage 2 works during 2012–13.<br />

Parks and trails management<br />

43 projects – $2.3 million spent including:<br />

McKenzie Reserve playground works, <strong>Yarra</strong> Glen<br />

playground and park furniture renewal program<br />

throughout the municipality<br />

Mt Evelyn tennis court upgrade, Mt Evelyn<br />

Lilydale to Mooroolbark trail rehabilitation<br />

Lilydale to Warburton trail works, Maroondah<br />

Highway Lilydale<br />

Morrison Reserve Athletics Track, Mt Evelyn.<br />

Challenges for the year included:<br />

Birdsland - Lysterfield Trail (Belgrave): bridge<br />

construction and planning phases have experienced<br />

delays due to pending approvals from Melbourne Water.<br />

Sports reserve management<br />

24 projects – $1.1 million spent including:<br />

recreation reserve netball courts, Warburton<br />

recreation reserve oval upgrade, Lilydale<br />

Morrison Reserve pitch 1 refurbishment, Mt Evelyn<br />

sports reserve minor drainage rehabilitation throughout<br />

the municipality<br />

sports court rehabilitation program throughout<br />

the municipality.


<strong>Yarra</strong> <strong>Ranges</strong> Council Annual Report 2011– 2012<br />

99<br />

Major capital projects<br />

44 projects – $18.1 million spent including:<br />

Morrison Reserve athletics facility Stage 1<br />

<strong>Yarra</strong> Glen Memorial Hall<br />

<strong>Yarra</strong> Glen Pavilion Development<br />

Burrinja Cultural Centre, Upwey<br />

Monbulk Aquatic Centre.<br />

Challenges for the year included:<br />

Olinda Aquatic Centre: project delayed due to<br />

community engagement process to align with<br />

Bushfire Royal Commission recommendations<br />

Community hub feasibility development, Mooroolbark<br />

and Chirnside Park: project delayed pending the<br />

development <strong>of</strong> a wider community engagement<br />

program including stakeholder conversations<br />

and surveys.<br />

Plant and equipment<br />

Four projects – $3.4 million spent including:<br />

upgrade and replacement <strong>of</strong> computer hardware<br />

upgrade and replacement <strong>of</strong> s<strong>of</strong>tware<br />

replacement <strong>of</strong> Council fleet and other plant<br />

and machinery<br />

re-branding <strong>of</strong> Council vehicles.<br />

Waste management<br />

2 projects – $0.3m spent including:<br />

landfill improvement works, Coldstream<br />

recovery and waste station works, Coldstream.<br />

Exploring a local<br />

playground<br />

One <strong>of</strong> many trails<br />

in <strong>Yarra</strong> <strong>Ranges</strong>

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