INTER RAO: Business description
INTER RAO: Business description
INTER RAO: Business description
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BASIC<br />
INFORMATION<br />
ABOUT <strong>INTER</strong> <strong>RAO</strong>
<strong>INTER</strong> <strong>RAO</strong> UES Today<br />
The holding operates generation, engineering, distribution<br />
and trading assets in Russia and abroad<br />
• A diversified energy holding managing assets in Russia, Europe and CIS<br />
• Presence in all key competitive segments of the Russian energy market<br />
• Approximately 28 GW of installed power generation capacity<br />
• More than 47 thousand employees<br />
• Ambitious development plans—by 2020, <strong>INTER</strong> <strong>RAO</strong> is planning to become a top 10 energy company worldwide by installed<br />
capacity<br />
• Listed on MICEX-RTS and included in MICEX, MICEX Power and MSCI-Russia indices<br />
• GDRs traded on International Order Book (IOB) of the London Stock Exchange<br />
• Consolidated revenue of <strong>INTER</strong> <strong>RAO</strong> (Russian and international assets) was $18.25 bn in 2011.<br />
Generation Engineering Sales Trading<br />
Russia<br />
• 22 TPPs – 22.9 GW<br />
Abroad<br />
• 4 TPPs – 4.9 GW<br />
• 2 HPPs – 0.2 GW<br />
• 1 wind farm – 0.03 GW<br />
• <strong>INTER</strong> <strong>RAO</strong> — Engineering<br />
• Quartz Group<br />
• Dominanta Group<br />
• Joint Venture with<br />
WorleyParsons<br />
• Joint Venture with Fenice<br />
(EdF)<br />
• Joint Venture with General<br />
Electric and Rostekhnologii<br />
• Joint Venture with Alstom<br />
• Joint Venture with Rosatom —<br />
Energy Efficiency Center<br />
Russia<br />
• Moscow Energy Sales Company<br />
• Petersburg Energy Sales<br />
Company<br />
• Saratovenergo<br />
• Altai Energy Sales Company<br />
• Tambov Energy Sales Company<br />
• Orel Branch<br />
Abroad<br />
• Telasi (Georgia)<br />
• ESA (Armenia)<br />
Combined export and import —<br />
26.1 bn kWh :<br />
• Scandinavia<br />
• Baltic States<br />
• CIS (Ukraine, Kazakhstan, Georgia,<br />
Azerbaijan, Belarus)<br />
• Turkey<br />
• China (delivery via agency<br />
agreements)<br />
(1) Under control<br />
3
DEVELOPMENT<br />
STRATEGY
Vision of <strong>INTER</strong> <strong>RAO</strong> UES<br />
in 2020<br />
<strong>INTER</strong> <strong>RAO</strong> UES<br />
is a global energy<br />
company<br />
and a key player in<br />
the global energy<br />
market<br />
• A top 10 electricity company worldwide<br />
by installed capacity and size of business<br />
• Operates a diversified portfolio of assets in different segments of<br />
value chain equally distributed between Russia and other countries<br />
• Plays important part in integration of national energy systems into<br />
supranational entities while being one of the largest global energy<br />
traders<br />
• Ensures sustainable<br />
long-term added shareholder value<br />
5
Strategic objectives<br />
and initiatives<br />
Strategic objectives<br />
• Attain leadership in Russian energy<br />
industry<br />
• Expand international presence<br />
• Secure leadership in energy efficiency<br />
and practical innovations<br />
• Establish foundation for energy security<br />
of the Russian Federation<br />
• Increase shareholder stock value<br />
Strategic initiatives<br />
• Ensure reliable, safe and efficient operation of existing assets<br />
• Consolidate stakes in electricity companies fully or partially owned by the<br />
Russian Federation<br />
• Maintain growth in heat generation segment in Russia<br />
• Increase quantity and capacity of international assets<br />
• Develop international trade and strengthen ties between energy markets<br />
• Diversify fuel balance<br />
• Develop retail sales<br />
• Develop fuel business<br />
• Develop engineering, technology transfer and new machinery design and<br />
production businesses<br />
• Develop energy saving, energy efficiency and innovation activities<br />
6
Target-oriented business model<br />
with integrated approach<br />
Increase shareholder value<br />
at every segment of operations chain<br />
Manufacture<br />
machinery<br />
Design and<br />
construction<br />
Fuel extraction<br />
Generation<br />
Retail sales<br />
Large consumer sales<br />
Export and import<br />
segments we serve<br />
segments we target<br />
7
BUSINESS<br />
DOMAINS<br />
AND LINES OF BUSINESS
Generation:<br />
Russian assets<br />
22 THERMAL POWER PLANTS WITH 22,860 MW OF<br />
COMBINED INSTALLED CAPACITY<br />
Severo-Zapadnaya TPP<br />
(Saint-Petersburg)<br />
Kaliningradskaya TPP-2<br />
(Kaliningrad Oblast)<br />
Kashirskaya TPP<br />
(Moscow Oblast)<br />
Kostromskaya TPP<br />
(Kostroma Oblast)<br />
Pechora TPP<br />
(Komi Republic)<br />
Permskaya TPP<br />
(Perm Krai)<br />
Ivanovskiye CPP<br />
(Ivanovo Oblast)<br />
Cherepetskaya TPP<br />
(Tula Oblast)<br />
Moscow<br />
Urengoyskaya TPP<br />
(Yamalo-Nenets Autonomous<br />
Okrug)<br />
Nizhnevartovskaya TPP<br />
(Khanty-Mansi<br />
Autonomous Okrug)<br />
Verkhnetagilskaya TPP<br />
(Sverdlovsk Oblast)<br />
6 cogeneration plants in<br />
Omsk<br />
and Tomsk Oblasts (TGK-<br />
11)<br />
Yuzhnouralskaya TPP<br />
(Chelyabinsk Oblast)<br />
Sochinskaya TPP<br />
(Krasnodar Krai)<br />
Iriklinskaya TPP<br />
(Orenburg Oblast)<br />
Gusinoozyorskaya TPP<br />
(Republic of Buryatia)<br />
Kharanorskaya TPP<br />
(Zabaykalsky Krai)<br />
As of July 1, 2011<br />
(including assets of OGK-1, OGK-3 and TGK-11) 9
Generation:<br />
Development Strategy<br />
Goals and objectives in heat generation<br />
• Asset acquisition and consolidation<br />
• Run new construction projects<br />
• Financially beneficial asset swaps with the largest<br />
energy companies<br />
• International expansion<br />
Indicators up to 2015<br />
Generation capacity to be commissioned<br />
Installed capacity of newly acquired/consolidated heat generation<br />
assets in Russia<br />
Share of international generation capacities in overall capacity of the<br />
company<br />
Value<br />
5.9 GW<br />
20 GW<br />
At least 25 %<br />
Major steps<br />
• Consolidation of electricity generation assets<br />
owned by OGK-1 and OGK-3 within Inter <strong>RAO</strong> —<br />
Electric Power Plants.<br />
• Corporate integration of Bashkortostan<br />
generation assets<br />
• Construction of new generation assets, including<br />
construction under power delivery agreements<br />
• Acquisition of energy companies demonstrating<br />
maximum synergies with <strong>INTER</strong> <strong>RAO</strong> facilities<br />
• Merger of assets owned by different market<br />
players<br />
• Acquisition of private generation companies<br />
• Improving economic efficiency of the business<br />
• Generation of proposals for regulatory changes<br />
affecting heat markets<br />
In early 2012, the Group started reorganizing<br />
generation companies and consolidating its assets<br />
under a single management entity<br />
10
Trading:<br />
regions<br />
Revenues from trading (electricity import, export and sales in the wholesale<br />
electricity market) represent approximately 10 % in the total revenues of <strong>INTER</strong><br />
<strong>RAO</strong> Group<br />
Export geography in 2011<br />
Kazakhstan<br />
9.73 %<br />
Mongolia<br />
1.16 %<br />
Georgia<br />
1.97 %<br />
Ukraine<br />
0.10 %<br />
Belarus<br />
13.97 %<br />
Import geography in 2011<br />
Georgia<br />
17.19 %<br />
Azerbaijan<br />
11.43 %<br />
Azerbaijan<br />
0.19 %<br />
Lithuania<br />
24.41 %<br />
China<br />
6%<br />
Ukraine<br />
1.63 %<br />
South Ossetia<br />
0.58 %<br />
Mongolia<br />
0.63 %<br />
Finland<br />
42.43 %<br />
Kazakhstan<br />
69.12 %<br />
We exported 22.7 bn kWh of electricity in 2011<br />
We imported 3.4 billion kWh of electricity in 2011.<br />
11
Trading:<br />
Development Strategy<br />
Goals and objectives of trading business development<br />
• Create futures and options market in Russia to hedge risks at the<br />
wholesale electricity market<br />
• Develop regulatory landscape in the Common Economic Space (CES)<br />
• Resolve issues with payments for international sales of electrical<br />
power<br />
• Establish rules for international power reserves market<br />
• Ensure concurrent operation of power supply systems in all CIS<br />
countries<br />
Trading volume<br />
Indicators up to 2015<br />
Product portfolio within line of business<br />
Value<br />
At least 45 bn<br />
kWh<br />
At least 10<br />
distinct products<br />
Revenue from trading 2.2 bn €<br />
Major steps<br />
• Establish/acquire trading divisions in international<br />
markets<br />
• Establish joint ventures with nationwide operators<br />
• Participate in construction of new power generation<br />
facilities focused on international sales<br />
• Establish strategic alliances with market leaders<br />
• Efficiently manage risks associated with international<br />
sales<br />
• Work with international institutions and develop<br />
international relationships<br />
• Create proposals to streamline operation of Russian<br />
Unified Energy Systems<br />
• Contribute to development of a single energy market<br />
in CIS countries<br />
• Contribute to integration of the Wholesale Electricity<br />
Market with Nord Pool, and to concurrent merger of<br />
United Energy Systems with ENTSO-E<br />
EBITDA from trading 150 million €<br />
Number of countries — trading partners At least 20<br />
12
International<br />
business<br />
• <strong>INTER</strong> <strong>RAO</strong> works in 27 countries of the world<br />
• International assets of <strong>INTER</strong> <strong>RAO</strong> currently include generation and<br />
trading companies as well as grid operators<br />
• Our import and export combined exceeded 26 bn kWh in 2011<br />
• International generation assets of <strong>INTER</strong> <strong>RAO</strong> produced 15 bn kWh<br />
of electricity in 2011 (including Armenian NPP)<br />
• <strong>INTER</strong> <strong>RAO</strong> owns grid operators in Georgia and Armenia. Our<br />
transmission lines span 34 thousand kilometers and serve more than<br />
1.4 million individual consumers.<br />
• <strong>INTER</strong> <strong>RAO</strong> focused its strategy on expanding existing lines of<br />
business and entering retail sales and engineering markets<br />
<strong>INTER</strong> <strong>RAO</strong> UES is closely looking at<br />
emerging markets of Asia, Africa, Latin America<br />
and Middle East as well as mature European<br />
markets<br />
International generation assets<br />
Name<br />
Country<br />
Installed<br />
capacity<br />
Razdan TPP Armenia 1,110 MW<br />
Mtkvari TPP Georgia 300 MW<br />
Khrami HPP-1 Georgia 112.8 MW<br />
Khrami HPP-2 Georgia 114.4 MW<br />
Ekibastuzskaya TPP-2 Kazakhstan 1,000 MW<br />
Vydmantai Wind Park UAB Lithuania 30 MW<br />
Moldova TPP Moldova 2,520 MW<br />
Total for international assets<br />
5,186.8 MW<br />
Europe<br />
Africa<br />
Latin<br />
America<br />
Middle East<br />
Central Asia<br />
Far East<br />
Southeast Asia<br />
13
International <strong>Business</strong><br />
Development Strategy<br />
Goals and objectives of international asset<br />
development<br />
• Expand presence in the international markets<br />
• Ensure economically efficient asset management<br />
Target market selection criteria<br />
• Geostrategic interests of Russia<br />
• Economic lucrativeness of the market<br />
• Opportunity to arrange profitable import/export<br />
• Opportunity to attain dominant position in the national market<br />
• Opportunity to export Russian technologies<br />
Major steps<br />
• Establish representative offices<br />
• Acquire assets or get them under management<br />
and participate in privatization<br />
• Run new construction projects<br />
• Establish strategic alliances<br />
• Participate in international discussion on energy<br />
development<br />
• Lobby state support of import-export<br />
operations<br />
• Sell international assets when economically<br />
beneficial<br />
Indicators up to 2015<br />
Value<br />
Net profits generated by international assets<br />
Share of international generation capacities in overall capacity of<br />
the company<br />
At least 25 %<br />
Share of EBITDA generated by international assets in the overall<br />
corporate EBITDA<br />
At least 30 %<br />
14
Retail Operations Development<br />
Strategy<br />
Since March 2011, <strong>INTER</strong> <strong>RAO</strong> UES owns 6 electricity sales companies working in<br />
Moscow, St. Petersburg, Altai Krai, Saratov Oblast, Tambov Oblast and Oryol<br />
Oblast. Retail sales assets are operated by United Energy Sales Company<br />
Goals and Objectives of Retail <strong>Business</strong><br />
• Increase company share in the electricity sales market<br />
• Improve quality of consumer services<br />
• Diversify sales business<br />
Indicators up to 2015<br />
Value<br />
Increase company share in the electricity sales market from 15 % to 25 %<br />
Retail sales in Russia<br />
175 bn kWh<br />
Major steps<br />
• Acquire electricity retailers holding<br />
guaranteeing-supplier status<br />
• Acquire independent electricity retailers<br />
maintaining long-term relationships with<br />
large customers<br />
• Develop energy saving and energy efficiency<br />
service portfolio as well as energy service<br />
contract system<br />
• Develop and implement regional energy<br />
development and energy efficiency<br />
programs<br />
Large consumer sales in Russia<br />
75 bn kWh<br />
Share of Russian retail market at least 25 %<br />
Share of value added services in consolidated revenue at least 20 %<br />
EBITDA from retail sales in Russia 300 million €<br />
15
Engineering<br />
Development Strategy<br />
In 2011, <strong>INTER</strong> <strong>RAO</strong> acquired majority stakes Dominanta Engineering Group<br />
companies focused on construction of small generators. This deal helped our<br />
Engineering Division to secure competencies required to build both large<br />
generators (through Quartz Group) and distributed generation facilities.<br />
Goals and Objectives of Engineering <strong>Business</strong><br />
Development<br />
• Establish full-cycle engineering infrastructure<br />
• Optimize project timelines and costs<br />
• Develop standardized project solutions<br />
• Develop energy machinery manufacturing business<br />
• Increase international sales<br />
Indicators up to 2015<br />
Share of Russian energy engineering, construction and equipment<br />
supply market<br />
Value<br />
At least 20 %<br />
Share of international sales in consolidated revenue At least 25 %<br />
Major steps<br />
• Establish and acquire lacking technology competencies<br />
• Develop a unified facility design<br />
and construction system<br />
• Develop boiler and turbine manufacturing operations<br />
• Acquire assets in Russia and abroad<br />
• Establish equipment maintenance center<br />
• Partner with the leading international engineering service<br />
providers (such as GE and WorleyParsons)<br />
• Develop innovations in <strong>INTER</strong> <strong>RAO</strong> Group<br />
• Promote Russian products in the international<br />
markets leveraging export support tools<br />
• Establish turnkey equipment sales<br />
Profitability of machinery export contracts At least 5 %<br />
16
CONSOLIDATION<br />
AND ADDITIONAL STOCK ISSUE
Asset management strategy<br />
Fundamentals<br />
Management strategy for shares acquired using proceeds from additional stock issue<br />
Majority stakes<br />
(> 50 %)<br />
• maintain control and integrate companies into <strong>INTER</strong> <strong>RAO</strong> UES business model<br />
• improve operational efficiency and attractiveness for investment<br />
Significant stakes<br />
(5-50 %)<br />
• consolidate majority ownership<br />
• use stakes in industry-specific businesses in asset swaps with Russian and international<br />
companies in order to consolidate majority ownership<br />
• make payments to authorized capital of joint ventures with other market players<br />
Minority stakes<br />
(< 5 %)<br />
• participate in asset swaps<br />
• sell assets to finance investment projects when a swap is not possible<br />
18
Capital Structure<br />
Minority<br />
shareholders<br />
16.2 %<br />
<strong>INTER</strong> <strong>RAO</strong><br />
Capital<br />
8.37 %<br />
<strong>INTER</strong> <strong>RAO</strong><br />
2.35 %<br />
Norilsk<br />
Nickel Group<br />
14.19 %<br />
Russian Federation represented by<br />
the Federal Agency for State Property<br />
Management14.79 %<br />
Rosatom Group<br />
13.<br />
42 %<br />
VEB<br />
5.45 %<br />
RusHydro Group<br />
5.28 %<br />
FSK UES Group<br />
19.95 %<br />
As of July 18, 2012<br />
Major steps<br />
Implement best practices in corporate governance<br />
Attain international credit rating<br />
International listing in 2013–2014<br />
List on international exchanges<br />
19
APPENDICES
Operational Results<br />
Generation Assets<br />
Sales and grid assets<br />
Indicator<br />
2011<br />
2010<br />
%<br />
Indicator 2011<br />
2010<br />
%<br />
CAPACITY<br />
ELECTRICITY SALES<br />
Installed capacity MW 28,176.3 19,320.3<br />
45.8 %<br />
Number of consumers # 10,418,429 9,975,586<br />
4.4 %<br />
Capacity factor 51.1 % 50.6 %<br />
ELECTRIC ENERGY<br />
0.6 %<br />
Electricity sales<br />
Share of Russian market<br />
(percentage of consumption)<br />
million<br />
kWh<br />
143,128.1<br />
14.02 %<br />
146,146.2<br />
14.47 %<br />
-2.1 %<br />
-3.1 %<br />
Electricity production million kWh 116,917.1 85165.1<br />
37.3 %<br />
ELECTRICITY TRANSMISSION AND DISTRIBUTION<br />
Electricity consumption for<br />
internal needs<br />
Electricity distribution from<br />
transmission buses<br />
5.1 % 5.2 %<br />
million kWh 110,961.2 80,705.9<br />
-3 %<br />
37.5 %<br />
Combined length of transmission<br />
lines<br />
Electricity delivery to grid<br />
km 34,265 33,903<br />
million<br />
kWh<br />
7,636.4<br />
7,354.4<br />
1.1 %<br />
3.8 %<br />
HEAT<br />
Grid losses 13.1 % 13.7 %<br />
-4.5 %<br />
Heat distribution from boiler<br />
heads<br />
Trading<br />
thousand<br />
Gcal<br />
19,770.2<br />
19,681.1<br />
0.5 %<br />
• Generation improved due to acquisition of several generation assets<br />
and launch of 2nd power generation unit at Kaliningradskaya TPP-2 in<br />
December 2010;<br />
Indicator<br />
2011<br />
2010<br />
Electricity export million kWh 22,709 18,630<br />
Electricity import million kWh 3,424 2,923<br />
%<br />
21.9 %<br />
17.2 %<br />
• Retail customer base grew by nearly half a million consumers, while<br />
certain industrial consumers switched to wholesale market.<br />
• Export increased primarily thanks to Belarus electricity supply<br />
contract.<br />
21
Financial Results<br />
Indicator *<br />
2011<br />
2010<br />
%<br />
<strong>INTER</strong> <strong>RAO</strong> revenue structure<br />
Revenue *<br />
EBITDA<br />
EBITDA margin<br />
billion RUB<br />
billion RUB<br />
536.2<br />
41.7<br />
7.8 %<br />
464.4<br />
33.6<br />
7.2 %<br />
15.5 %<br />
24.1 %<br />
8.3 %<br />
Other operations<br />
4%<br />
Trading<br />
10%<br />
Generation<br />
18%<br />
Net profit<br />
billion RUB<br />
41.5<br />
18.6<br />
123.1 %<br />
Capital expenditures<br />
billion RUB<br />
32.5<br />
16.5<br />
97.0 %<br />
Free cash flow<br />
billion RUB<br />
16.5<br />
13.5<br />
22.2 %<br />
Total assets<br />
billion RUB<br />
531.9<br />
249.1<br />
113.5 %<br />
Total equity<br />
billion RUB<br />
390.7<br />
139.1<br />
180.9 %<br />
Debt finance<br />
billion RUB<br />
48.6<br />
39.2<br />
24 %<br />
Net debt<br />
billion RUB<br />
-33.5<br />
6.6<br />
-<br />
Sales<br />
68%<br />
• Growth of consolidated revenue was driven by increased demand for electricity in Russia and<br />
internationally together with increased prices on the Russian wholesale electricity market.<br />
• Sales: revenue growth (28.4 billion RUB) was driven by 9-16 % increase in electricity sales prices, and by<br />
inclusion of Promyshlennaya Energetika in the Group in November 2010 .<br />
• Generation: revenue growth (31.9 billion RUB) was driven by acquisition of OGK-3 and launch of the<br />
second power generation unit at Kaliningradskaya TPP-2 .<br />
• Trading: revenue growth (9.1 billion RUB) is primarily attributable to increased supply of electricity to<br />
Baltic states, Belarus and Kazakhstan.<br />
22
Debt portfolio<br />
Debt portfolio structure<br />
Currency composition<br />
Current liabilities<br />
7%<br />
Other currencies<br />
3%<br />
EUR<br />
9%<br />
RUB<br />
68%<br />
Long-term<br />
liabilities<br />
93%<br />
USD<br />
20%<br />
Consolidated debt of <strong>INTER</strong> <strong>RAO</strong> Group as of the end of 2011 was 48.6 billion RUB.<br />
(including jointly controlled entities; approximately 48 billion RUB net of these entities)<br />
Net debt of the Group (including short-term deposits) reduced by 40.2 billion RUB to (33.5<br />
billion RUB) in 2011 demonstrating strong debt financing capability and ability to meet<br />
investment objectives.<br />
23
Investment Program<br />
Investment program financing (million RUB) *<br />
Structure<br />
Financing<br />
(million RUB<br />
inclusive of VAT)<br />
Retrofitt<br />
ing and<br />
moderni<br />
zation *<br />
New construction<br />
2011-2015 (plan)<br />
<strong>INTER</strong> <strong>RAO</strong> UES<br />
(Russian subsidiaries)<br />
23,000<br />
14,049<br />
8,951<br />
<strong>INTER</strong> <strong>RAO</strong> UES<br />
(international subsidiaries and<br />
affiliates)<br />
Moldova TPP (including<br />
distribution unit overhaul)**<br />
38,663<br />
8,767<br />
Ekibastuzskaya TPP-2 25,071<br />
Armenia (electrical grid, etc.) 2,142<br />
Georgia (electrical grid, etc.) 2,683<br />
OGK-1 52,440<br />
14,670<br />
8,767<br />
1,078<br />
2,142<br />
2,683<br />
20,800<br />
23,993<br />
-<br />
23,993<br />
-<br />
-<br />
31,639<br />
Nizhnevartovskaya TPP<br />
47,016<br />
1,812<br />
45,204<br />
Planned financing<br />
in 2011-2015: 268,016 million RUB<br />
Generation capacity scheduled for launch<br />
in 2011-2015: 5,882 MW<br />
OGK-3 87,955 7,719<br />
TGK-11 18,943 9,881<br />
TOTAL 268,016 68,930<br />
* Includes upgrades, retrofitting and modernization<br />
** Based on preliminary estimates<br />
80,236<br />
9,063<br />
199,086<br />
* CAPEX including assets of OGK-1, OGK-3 and TGK-11<br />
24
Goals and objectives of HR<br />
and social policy<br />
Goals of HR and social<br />
policy<br />
• Create motivating environment<br />
supporting maximum efficiency of<br />
Group's human resources<br />
• Design and implement a consistent<br />
corporate responsibility system and<br />
ensure its sustainable growth<br />
Key steps<br />
• Establish modern and efficient HR management system<br />
• Attract efficient managers and highly qualified experts<br />
• Provide competitive work environment and efficient motivation<br />
system<br />
• HR development<br />
• Implement corporate social responsibility policy and integrate it into<br />
corporate governance system<br />
• Establish public social responsibility reporting<br />
25
HR<br />
and social policy<br />
HR management<br />
Quality management<br />
Manage headcount<br />
Manage costs<br />
• Training and certification<br />
• Professional development<br />
• Succession planning<br />
• Youth programs<br />
• Coaching system<br />
• Optimize headcount<br />
• Work quotas<br />
• Plan capacity<br />
• Optimize business processes<br />
Social policy management<br />
• Optimize motivation and<br />
remuneration system<br />
• Manage employee benefits packages<br />
• Reduce excessive personnel costs<br />
Implement social<br />
programs<br />
• Corporate social investments<br />
• Implementation of corporate and social<br />
programs<br />
• Monitor efficiency of social investments<br />
Work<br />
with stakeholders<br />
• Manage relationships with internal<br />
stakeholders<br />
• Manage relationships with external<br />
stakeholders<br />
Corporate<br />
and social reporting<br />
• Public declaration of social policy<br />
fundamentals<br />
• Prepare social report<br />
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