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INTER RAO: Business description

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BASIC<br />

INFORMATION<br />

ABOUT <strong>INTER</strong> <strong>RAO</strong>


<strong>INTER</strong> <strong>RAO</strong> UES Today<br />

The holding operates generation, engineering, distribution<br />

and trading assets in Russia and abroad<br />

• A diversified energy holding managing assets in Russia, Europe and CIS<br />

• Presence in all key competitive segments of the Russian energy market<br />

• Approximately 28 GW of installed power generation capacity<br />

• More than 47 thousand employees<br />

• Ambitious development plans—by 2020, <strong>INTER</strong> <strong>RAO</strong> is planning to become a top 10 energy company worldwide by installed<br />

capacity<br />

• Listed on MICEX-RTS and included in MICEX, MICEX Power and MSCI-Russia indices<br />

• GDRs traded on International Order Book (IOB) of the London Stock Exchange<br />

• Consolidated revenue of <strong>INTER</strong> <strong>RAO</strong> (Russian and international assets) was $18.25 bn in 2011.<br />

Generation Engineering Sales Trading<br />

Russia<br />

• 22 TPPs – 22.9 GW<br />

Abroad<br />

• 4 TPPs – 4.9 GW<br />

• 2 HPPs – 0.2 GW<br />

• 1 wind farm – 0.03 GW<br />

• <strong>INTER</strong> <strong>RAO</strong> — Engineering<br />

• Quartz Group<br />

• Dominanta Group<br />

• Joint Venture with<br />

WorleyParsons<br />

• Joint Venture with Fenice<br />

(EdF)<br />

• Joint Venture with General<br />

Electric and Rostekhnologii<br />

• Joint Venture with Alstom<br />

• Joint Venture with Rosatom —<br />

Energy Efficiency Center<br />

Russia<br />

• Moscow Energy Sales Company<br />

• Petersburg Energy Sales<br />

Company<br />

• Saratovenergo<br />

• Altai Energy Sales Company<br />

• Tambov Energy Sales Company<br />

• Orel Branch<br />

Abroad<br />

• Telasi (Georgia)<br />

• ESA (Armenia)<br />

Combined export and import —<br />

26.1 bn kWh :<br />

• Scandinavia<br />

• Baltic States<br />

• CIS (Ukraine, Kazakhstan, Georgia,<br />

Azerbaijan, Belarus)<br />

• Turkey<br />

• China (delivery via agency<br />

agreements)<br />

(1) Under control<br />

3


DEVELOPMENT<br />

STRATEGY


Vision of <strong>INTER</strong> <strong>RAO</strong> UES<br />

in 2020<br />

<strong>INTER</strong> <strong>RAO</strong> UES<br />

is a global energy<br />

company<br />

and a key player in<br />

the global energy<br />

market<br />

• A top 10 electricity company worldwide<br />

by installed capacity and size of business<br />

• Operates a diversified portfolio of assets in different segments of<br />

value chain equally distributed between Russia and other countries<br />

• Plays important part in integration of national energy systems into<br />

supranational entities while being one of the largest global energy<br />

traders<br />

• Ensures sustainable<br />

long-term added shareholder value<br />

5


Strategic objectives<br />

and initiatives<br />

Strategic objectives<br />

• Attain leadership in Russian energy<br />

industry<br />

• Expand international presence<br />

• Secure leadership in energy efficiency<br />

and practical innovations<br />

• Establish foundation for energy security<br />

of the Russian Federation<br />

• Increase shareholder stock value<br />

Strategic initiatives<br />

• Ensure reliable, safe and efficient operation of existing assets<br />

• Consolidate stakes in electricity companies fully or partially owned by the<br />

Russian Federation<br />

• Maintain growth in heat generation segment in Russia<br />

• Increase quantity and capacity of international assets<br />

• Develop international trade and strengthen ties between energy markets<br />

• Diversify fuel balance<br />

• Develop retail sales<br />

• Develop fuel business<br />

• Develop engineering, technology transfer and new machinery design and<br />

production businesses<br />

• Develop energy saving, energy efficiency and innovation activities<br />

6


Target-oriented business model<br />

with integrated approach<br />

Increase shareholder value<br />

at every segment of operations chain<br />

Manufacture<br />

machinery<br />

Design and<br />

construction<br />

Fuel extraction<br />

Generation<br />

Retail sales<br />

Large consumer sales<br />

Export and import<br />

segments we serve<br />

segments we target<br />

7


BUSINESS<br />

DOMAINS<br />

AND LINES OF BUSINESS


Generation:<br />

Russian assets<br />

22 THERMAL POWER PLANTS WITH 22,860 MW OF<br />

COMBINED INSTALLED CAPACITY<br />

Severo-Zapadnaya TPP<br />

(Saint-Petersburg)<br />

Kaliningradskaya TPP-2<br />

(Kaliningrad Oblast)<br />

Kashirskaya TPP<br />

(Moscow Oblast)<br />

Kostromskaya TPP<br />

(Kostroma Oblast)<br />

Pechora TPP<br />

(Komi Republic)<br />

Permskaya TPP<br />

(Perm Krai)<br />

Ivanovskiye CPP<br />

(Ivanovo Oblast)<br />

Cherepetskaya TPP<br />

(Tula Oblast)<br />

Moscow<br />

Urengoyskaya TPP<br />

(Yamalo-Nenets Autonomous<br />

Okrug)<br />

Nizhnevartovskaya TPP<br />

(Khanty-Mansi<br />

Autonomous Okrug)<br />

Verkhnetagilskaya TPP<br />

(Sverdlovsk Oblast)<br />

6 cogeneration plants in<br />

Omsk<br />

and Tomsk Oblasts (TGK-<br />

11)<br />

Yuzhnouralskaya TPP<br />

(Chelyabinsk Oblast)<br />

Sochinskaya TPP<br />

(Krasnodar Krai)<br />

Iriklinskaya TPP<br />

(Orenburg Oblast)<br />

Gusinoozyorskaya TPP<br />

(Republic of Buryatia)<br />

Kharanorskaya TPP<br />

(Zabaykalsky Krai)<br />

As of July 1, 2011<br />

(including assets of OGK-1, OGK-3 and TGK-11) 9


Generation:<br />

Development Strategy<br />

Goals and objectives in heat generation<br />

• Asset acquisition and consolidation<br />

• Run new construction projects<br />

• Financially beneficial asset swaps with the largest<br />

energy companies<br />

• International expansion<br />

Indicators up to 2015<br />

Generation capacity to be commissioned<br />

Installed capacity of newly acquired/consolidated heat generation<br />

assets in Russia<br />

Share of international generation capacities in overall capacity of the<br />

company<br />

Value<br />

5.9 GW<br />

20 GW<br />

At least 25 %<br />

Major steps<br />

• Consolidation of electricity generation assets<br />

owned by OGK-1 and OGK-3 within Inter <strong>RAO</strong> —<br />

Electric Power Plants.<br />

• Corporate integration of Bashkortostan<br />

generation assets<br />

• Construction of new generation assets, including<br />

construction under power delivery agreements<br />

• Acquisition of energy companies demonstrating<br />

maximum synergies with <strong>INTER</strong> <strong>RAO</strong> facilities<br />

• Merger of assets owned by different market<br />

players<br />

• Acquisition of private generation companies<br />

• Improving economic efficiency of the business<br />

• Generation of proposals for regulatory changes<br />

affecting heat markets<br />

In early 2012, the Group started reorganizing<br />

generation companies and consolidating its assets<br />

under a single management entity<br />

10


Trading:<br />

regions<br />

Revenues from trading (electricity import, export and sales in the wholesale<br />

electricity market) represent approximately 10 % in the total revenues of <strong>INTER</strong><br />

<strong>RAO</strong> Group<br />

Export geography in 2011<br />

Kazakhstan<br />

9.73 %<br />

Mongolia<br />

1.16 %<br />

Georgia<br />

1.97 %<br />

Ukraine<br />

0.10 %<br />

Belarus<br />

13.97 %<br />

Import geography in 2011<br />

Georgia<br />

17.19 %<br />

Azerbaijan<br />

11.43 %<br />

Azerbaijan<br />

0.19 %<br />

Lithuania<br />

24.41 %<br />

China<br />

6%<br />

Ukraine<br />

1.63 %<br />

South Ossetia<br />

0.58 %<br />

Mongolia<br />

0.63 %<br />

Finland<br />

42.43 %<br />

Kazakhstan<br />

69.12 %<br />

We exported 22.7 bn kWh of electricity in 2011<br />

We imported 3.4 billion kWh of electricity in 2011.<br />

11


Trading:<br />

Development Strategy<br />

Goals and objectives of trading business development<br />

• Create futures and options market in Russia to hedge risks at the<br />

wholesale electricity market<br />

• Develop regulatory landscape in the Common Economic Space (CES)<br />

• Resolve issues with payments for international sales of electrical<br />

power<br />

• Establish rules for international power reserves market<br />

• Ensure concurrent operation of power supply systems in all CIS<br />

countries<br />

Trading volume<br />

Indicators up to 2015<br />

Product portfolio within line of business<br />

Value<br />

At least 45 bn<br />

kWh<br />

At least 10<br />

distinct products<br />

Revenue from trading 2.2 bn €<br />

Major steps<br />

• Establish/acquire trading divisions in international<br />

markets<br />

• Establish joint ventures with nationwide operators<br />

• Participate in construction of new power generation<br />

facilities focused on international sales<br />

• Establish strategic alliances with market leaders<br />

• Efficiently manage risks associated with international<br />

sales<br />

• Work with international institutions and develop<br />

international relationships<br />

• Create proposals to streamline operation of Russian<br />

Unified Energy Systems<br />

• Contribute to development of a single energy market<br />

in CIS countries<br />

• Contribute to integration of the Wholesale Electricity<br />

Market with Nord Pool, and to concurrent merger of<br />

United Energy Systems with ENTSO-E<br />

EBITDA from trading 150 million €<br />

Number of countries — trading partners At least 20<br />

12


International<br />

business<br />

• <strong>INTER</strong> <strong>RAO</strong> works in 27 countries of the world<br />

• International assets of <strong>INTER</strong> <strong>RAO</strong> currently include generation and<br />

trading companies as well as grid operators<br />

• Our import and export combined exceeded 26 bn kWh in 2011<br />

• International generation assets of <strong>INTER</strong> <strong>RAO</strong> produced 15 bn kWh<br />

of electricity in 2011 (including Armenian NPP)<br />

• <strong>INTER</strong> <strong>RAO</strong> owns grid operators in Georgia and Armenia. Our<br />

transmission lines span 34 thousand kilometers and serve more than<br />

1.4 million individual consumers.<br />

• <strong>INTER</strong> <strong>RAO</strong> focused its strategy on expanding existing lines of<br />

business and entering retail sales and engineering markets<br />

<strong>INTER</strong> <strong>RAO</strong> UES is closely looking at<br />

emerging markets of Asia, Africa, Latin America<br />

and Middle East as well as mature European<br />

markets<br />

International generation assets<br />

Name<br />

Country<br />

Installed<br />

capacity<br />

Razdan TPP Armenia 1,110 MW<br />

Mtkvari TPP Georgia 300 MW<br />

Khrami HPP-1 Georgia 112.8 MW<br />

Khrami HPP-2 Georgia 114.4 MW<br />

Ekibastuzskaya TPP-2 Kazakhstan 1,000 MW<br />

Vydmantai Wind Park UAB Lithuania 30 MW<br />

Moldova TPP Moldova 2,520 MW<br />

Total for international assets<br />

5,186.8 MW<br />

Europe<br />

Africa<br />

Latin<br />

America<br />

Middle East<br />

Central Asia<br />

Far East<br />

Southeast Asia<br />

13


International <strong>Business</strong><br />

Development Strategy<br />

Goals and objectives of international asset<br />

development<br />

• Expand presence in the international markets<br />

• Ensure economically efficient asset management<br />

Target market selection criteria<br />

• Geostrategic interests of Russia<br />

• Economic lucrativeness of the market<br />

• Opportunity to arrange profitable import/export<br />

• Opportunity to attain dominant position in the national market<br />

• Opportunity to export Russian technologies<br />

Major steps<br />

• Establish representative offices<br />

• Acquire assets or get them under management<br />

and participate in privatization<br />

• Run new construction projects<br />

• Establish strategic alliances<br />

• Participate in international discussion on energy<br />

development<br />

• Lobby state support of import-export<br />

operations<br />

• Sell international assets when economically<br />

beneficial<br />

Indicators up to 2015<br />

Value<br />

Net profits generated by international assets<br />

Share of international generation capacities in overall capacity of<br />

the company<br />

At least 25 %<br />

Share of EBITDA generated by international assets in the overall<br />

corporate EBITDA<br />

At least 30 %<br />

14


Retail Operations Development<br />

Strategy<br />

Since March 2011, <strong>INTER</strong> <strong>RAO</strong> UES owns 6 electricity sales companies working in<br />

Moscow, St. Petersburg, Altai Krai, Saratov Oblast, Tambov Oblast and Oryol<br />

Oblast. Retail sales assets are operated by United Energy Sales Company<br />

Goals and Objectives of Retail <strong>Business</strong><br />

• Increase company share in the electricity sales market<br />

• Improve quality of consumer services<br />

• Diversify sales business<br />

Indicators up to 2015<br />

Value<br />

Increase company share in the electricity sales market from 15 % to 25 %<br />

Retail sales in Russia<br />

175 bn kWh<br />

Major steps<br />

• Acquire electricity retailers holding<br />

guaranteeing-supplier status<br />

• Acquire independent electricity retailers<br />

maintaining long-term relationships with<br />

large customers<br />

• Develop energy saving and energy efficiency<br />

service portfolio as well as energy service<br />

contract system<br />

• Develop and implement regional energy<br />

development and energy efficiency<br />

programs<br />

Large consumer sales in Russia<br />

75 bn kWh<br />

Share of Russian retail market at least 25 %<br />

Share of value added services in consolidated revenue at least 20 %<br />

EBITDA from retail sales in Russia 300 million €<br />

15


Engineering<br />

Development Strategy<br />

In 2011, <strong>INTER</strong> <strong>RAO</strong> acquired majority stakes Dominanta Engineering Group<br />

companies focused on construction of small generators. This deal helped our<br />

Engineering Division to secure competencies required to build both large<br />

generators (through Quartz Group) and distributed generation facilities.<br />

Goals and Objectives of Engineering <strong>Business</strong><br />

Development<br />

• Establish full-cycle engineering infrastructure<br />

• Optimize project timelines and costs<br />

• Develop standardized project solutions<br />

• Develop energy machinery manufacturing business<br />

• Increase international sales<br />

Indicators up to 2015<br />

Share of Russian energy engineering, construction and equipment<br />

supply market<br />

Value<br />

At least 20 %<br />

Share of international sales in consolidated revenue At least 25 %<br />

Major steps<br />

• Establish and acquire lacking technology competencies<br />

• Develop a unified facility design<br />

and construction system<br />

• Develop boiler and turbine manufacturing operations<br />

• Acquire assets in Russia and abroad<br />

• Establish equipment maintenance center<br />

• Partner with the leading international engineering service<br />

providers (such as GE and WorleyParsons)<br />

• Develop innovations in <strong>INTER</strong> <strong>RAO</strong> Group<br />

• Promote Russian products in the international<br />

markets leveraging export support tools<br />

• Establish turnkey equipment sales<br />

Profitability of machinery export contracts At least 5 %<br />

16


CONSOLIDATION<br />

AND ADDITIONAL STOCK ISSUE


Asset management strategy<br />

Fundamentals<br />

Management strategy for shares acquired using proceeds from additional stock issue<br />

Majority stakes<br />

(> 50 %)<br />

• maintain control and integrate companies into <strong>INTER</strong> <strong>RAO</strong> UES business model<br />

• improve operational efficiency and attractiveness for investment<br />

Significant stakes<br />

(5-50 %)<br />

• consolidate majority ownership<br />

• use stakes in industry-specific businesses in asset swaps with Russian and international<br />

companies in order to consolidate majority ownership<br />

• make payments to authorized capital of joint ventures with other market players<br />

Minority stakes<br />

(< 5 %)<br />

• participate in asset swaps<br />

• sell assets to finance investment projects when a swap is not possible<br />

18


Capital Structure<br />

Minority<br />

shareholders<br />

16.2 %<br />

<strong>INTER</strong> <strong>RAO</strong><br />

Capital<br />

8.37 %<br />

<strong>INTER</strong> <strong>RAO</strong><br />

2.35 %<br />

Norilsk<br />

Nickel Group<br />

14.19 %<br />

Russian Federation represented by<br />

the Federal Agency for State Property<br />

Management14.79 %<br />

Rosatom Group<br />

13.<br />

42 %<br />

VEB<br />

5.45 %<br />

RusHydro Group<br />

5.28 %<br />

FSK UES Group<br />

19.95 %<br />

As of July 18, 2012<br />

Major steps<br />

Implement best practices in corporate governance<br />

Attain international credit rating<br />

International listing in 2013–2014<br />

List on international exchanges<br />

19


APPENDICES


Operational Results<br />

Generation Assets<br />

Sales and grid assets<br />

Indicator<br />

2011<br />

2010<br />

%<br />

Indicator 2011<br />

2010<br />

%<br />

CAPACITY<br />

ELECTRICITY SALES<br />

Installed capacity MW 28,176.3 19,320.3<br />

45.8 %<br />

Number of consumers # 10,418,429 9,975,586<br />

4.4 %<br />

Capacity factor 51.1 % 50.6 %<br />

ELECTRIC ENERGY<br />

0.6 %<br />

Electricity sales<br />

Share of Russian market<br />

(percentage of consumption)<br />

million<br />

kWh<br />

143,128.1<br />

14.02 %<br />

146,146.2<br />

14.47 %<br />

-2.1 %<br />

-3.1 %<br />

Electricity production million kWh 116,917.1 85165.1<br />

37.3 %<br />

ELECTRICITY TRANSMISSION AND DISTRIBUTION<br />

Electricity consumption for<br />

internal needs<br />

Electricity distribution from<br />

transmission buses<br />

5.1 % 5.2 %<br />

million kWh 110,961.2 80,705.9<br />

-3 %<br />

37.5 %<br />

Combined length of transmission<br />

lines<br />

Electricity delivery to grid<br />

km 34,265 33,903<br />

million<br />

kWh<br />

7,636.4<br />

7,354.4<br />

1.1 %<br />

3.8 %<br />

HEAT<br />

Grid losses 13.1 % 13.7 %<br />

-4.5 %<br />

Heat distribution from boiler<br />

heads<br />

Trading<br />

thousand<br />

Gcal<br />

19,770.2<br />

19,681.1<br />

0.5 %<br />

• Generation improved due to acquisition of several generation assets<br />

and launch of 2nd power generation unit at Kaliningradskaya TPP-2 in<br />

December 2010;<br />

Indicator<br />

2011<br />

2010<br />

Electricity export million kWh 22,709 18,630<br />

Electricity import million kWh 3,424 2,923<br />

%<br />

21.9 %<br />

17.2 %<br />

• Retail customer base grew by nearly half a million consumers, while<br />

certain industrial consumers switched to wholesale market.<br />

• Export increased primarily thanks to Belarus electricity supply<br />

contract.<br />

21


Financial Results<br />

Indicator *<br />

2011<br />

2010<br />

%<br />

<strong>INTER</strong> <strong>RAO</strong> revenue structure<br />

Revenue *<br />

EBITDA<br />

EBITDA margin<br />

billion RUB<br />

billion RUB<br />

536.2<br />

41.7<br />

7.8 %<br />

464.4<br />

33.6<br />

7.2 %<br />

15.5 %<br />

24.1 %<br />

8.3 %<br />

Other operations<br />

4%<br />

Trading<br />

10%<br />

Generation<br />

18%<br />

Net profit<br />

billion RUB<br />

41.5<br />

18.6<br />

123.1 %<br />

Capital expenditures<br />

billion RUB<br />

32.5<br />

16.5<br />

97.0 %<br />

Free cash flow<br />

billion RUB<br />

16.5<br />

13.5<br />

22.2 %<br />

Total assets<br />

billion RUB<br />

531.9<br />

249.1<br />

113.5 %<br />

Total equity<br />

billion RUB<br />

390.7<br />

139.1<br />

180.9 %<br />

Debt finance<br />

billion RUB<br />

48.6<br />

39.2<br />

24 %<br />

Net debt<br />

billion RUB<br />

-33.5<br />

6.6<br />

-<br />

Sales<br />

68%<br />

• Growth of consolidated revenue was driven by increased demand for electricity in Russia and<br />

internationally together with increased prices on the Russian wholesale electricity market.<br />

• Sales: revenue growth (28.4 billion RUB) was driven by 9-16 % increase in electricity sales prices, and by<br />

inclusion of Promyshlennaya Energetika in the Group in November 2010 .<br />

• Generation: revenue growth (31.9 billion RUB) was driven by acquisition of OGK-3 and launch of the<br />

second power generation unit at Kaliningradskaya TPP-2 .<br />

• Trading: revenue growth (9.1 billion RUB) is primarily attributable to increased supply of electricity to<br />

Baltic states, Belarus and Kazakhstan.<br />

22


Debt portfolio<br />

Debt portfolio structure<br />

Currency composition<br />

Current liabilities<br />

7%<br />

Other currencies<br />

3%<br />

EUR<br />

9%<br />

RUB<br />

68%<br />

Long-term<br />

liabilities<br />

93%<br />

USD<br />

20%<br />

Consolidated debt of <strong>INTER</strong> <strong>RAO</strong> Group as of the end of 2011 was 48.6 billion RUB.<br />

(including jointly controlled entities; approximately 48 billion RUB net of these entities)<br />

Net debt of the Group (including short-term deposits) reduced by 40.2 billion RUB to (33.5<br />

billion RUB) in 2011 demonstrating strong debt financing capability and ability to meet<br />

investment objectives.<br />

23


Investment Program<br />

Investment program financing (million RUB) *<br />

Structure<br />

Financing<br />

(million RUB<br />

inclusive of VAT)<br />

Retrofitt<br />

ing and<br />

moderni<br />

zation *<br />

New construction<br />

2011-2015 (plan)<br />

<strong>INTER</strong> <strong>RAO</strong> UES<br />

(Russian subsidiaries)<br />

23,000<br />

14,049<br />

8,951<br />

<strong>INTER</strong> <strong>RAO</strong> UES<br />

(international subsidiaries and<br />

affiliates)<br />

Moldova TPP (including<br />

distribution unit overhaul)**<br />

38,663<br />

8,767<br />

Ekibastuzskaya TPP-2 25,071<br />

Armenia (electrical grid, etc.) 2,142<br />

Georgia (electrical grid, etc.) 2,683<br />

OGK-1 52,440<br />

14,670<br />

8,767<br />

1,078<br />

2,142<br />

2,683<br />

20,800<br />

23,993<br />

-<br />

23,993<br />

-<br />

-<br />

31,639<br />

Nizhnevartovskaya TPP<br />

47,016<br />

1,812<br />

45,204<br />

Planned financing<br />

in 2011-2015: 268,016 million RUB<br />

Generation capacity scheduled for launch<br />

in 2011-2015: 5,882 MW<br />

OGK-3 87,955 7,719<br />

TGK-11 18,943 9,881<br />

TOTAL 268,016 68,930<br />

* Includes upgrades, retrofitting and modernization<br />

** Based on preliminary estimates<br />

80,236<br />

9,063<br />

199,086<br />

* CAPEX including assets of OGK-1, OGK-3 and TGK-11<br />

24


Goals and objectives of HR<br />

and social policy<br />

Goals of HR and social<br />

policy<br />

• Create motivating environment<br />

supporting maximum efficiency of<br />

Group's human resources<br />

• Design and implement a consistent<br />

corporate responsibility system and<br />

ensure its sustainable growth<br />

Key steps<br />

• Establish modern and efficient HR management system<br />

• Attract efficient managers and highly qualified experts<br />

• Provide competitive work environment and efficient motivation<br />

system<br />

• HR development<br />

• Implement corporate social responsibility policy and integrate it into<br />

corporate governance system<br />

• Establish public social responsibility reporting<br />

25


HR<br />

and social policy<br />

HR management<br />

Quality management<br />

Manage headcount<br />

Manage costs<br />

• Training and certification<br />

• Professional development<br />

• Succession planning<br />

• Youth programs<br />

• Coaching system<br />

• Optimize headcount<br />

• Work quotas<br />

• Plan capacity<br />

• Optimize business processes<br />

Social policy management<br />

• Optimize motivation and<br />

remuneration system<br />

• Manage employee benefits packages<br />

• Reduce excessive personnel costs<br />

Implement social<br />

programs<br />

• Corporate social investments<br />

• Implementation of corporate and social<br />

programs<br />

• Monitor efficiency of social investments<br />

Work<br />

with stakeholders<br />

• Manage relationships with internal<br />

stakeholders<br />

• Manage relationships with external<br />

stakeholders<br />

Corporate<br />

and social reporting<br />

• Public declaration of social policy<br />

fundamentals<br />

• Prepare social report<br />

26

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