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Vendors@
Woolworths
Woolworths Vendor Quality & Compliance News - Issue #11, July 2012
What’s inside this month’s issue?
Welcome to the July edition of the Woolworths VQC newsletter.
Inside this month’s newsletter you’ll find:
A Q&A session with Aaron Ford, the Operations Manager at Melbourne NDC
An explanation of the pallet transfer paperwork & processes at our DCs
A handy, one-page visual guide outlining when to change your product’s GTIN
An overview of the recently-revised VQC Non-Conformance issues list
An article on Min/Max issues - including how to check your Data Integrity in WOWlink
Reminders about good Pallet Labelling practices and monitoring Pallet Quality/Safety
News about GS1/ECRA Industry Guidelines - a collaborative approach to standards
...and we reluctantly say farewell to a VQC team member, Mike Paa.
We hope you find it helpful and informative (and if you do, please pass it on)...
Above: Melbourne NDC in Mulgrave Victoria
New Industry Guidelines Developed
.
Ever felt confused by slightly different numbering and
barcoding requirements between different retailers?
Wished that everyone could get together and agree on
one consistent standard? Well, they recently have!
The “Australian Grocery & Liquor Industry Guidelines for
the Numbering and Bar Coding of Trade Units - version 1.6”
document was published in May, and aims to unify differing
requirements into a cohesive and consistent standard.
The document was produced through a consultative process
involving a number of key industry representatives; the
“Product Identification Working Group” was led by GS1
Australia and Efficient Consumer Response Australia (ECRA),
and included representatives from Woolworths Limited, The
Coles Group, Metcash Trading Limited, Accolade Wines,
Brown-Forman Group, Fine Wine Partners, Liquor Merchants
Association of Australia, Lion Pty Ltd, Nestlé Australia,
Pernod-Ricard Pacific and Schweppes Australia Pty Ltd.
As a result of this new document, there is greater certainty
and clarity about standards than ever before: the numbering
and barcoding requirements of Woolworths are shared by
other major retailers, so there should be no confusion and no
need to barcode products differently for different customers
within the same industry. Want to know more? The document
is now available on GS1 Australia’s website:
http://www.gs1au.org/information_library/industry_guidelines.asp

Farewell, Mike! :(
After almost 5 years with the team, Mike Paa will unfortunately be moving on.
Since starting with the team in July 2007, Mike’s become a well known face
(and voice) for countless vendors, always happy to provide help and advice.
Lynda Heeley commented:
“I would like to take this opportunity to thank Mike for an outstanding contribution
to the VQC Team. Mike has been an integral part of the team, working along side
most of you, either with packaging requirements or in the WOWlink space. I am
sure you would all like to thank Mike for his contribution to your business in making
sure that all your carton requirements are to the Woolworths Specifications and
through the WOWLink training and ongoing support. Mike will be missed by all of
us in the VQC Team and we wish him well in his new adventure within the
Woolworths Business. Once again, Thank You Agalelei (Mike) Paa!”
Mike will be moving from the VQC team - to another
area of the Woolworths business - from July 16th, 2012.
Pallet Labelling Reminders
PalIlet Labelling Issues
All Other Issues
Did you know that Pallet Labelling issues still account for 38% of all
the Non-Compliance issues reported by our Distribution Centre teams?
Does someone in your organisation check WOWlink for your company’s
Pallet Label Non-Compliance issues - on a daily basis?
When was the last time you checked your pallet label construction?
Do your current pallet labels still conform to the specifications?
Are all of your site’s pallet label printers regularly cleaned?
It is suggested that this be done at the start of each shift!
Are operators trained to spot obvious printing issues and have labels
reprinted? Is there a Pre-Despatch Quality Checklist in place?
Have you had a tool box discussion on all facets relating to pallet labels?
Have all relevant team members watched the WWVCTS Training DVD?
REMEMBER: Every pallet that is delivered to a Woolworths D.C. needs
two identical pallet labels with unique SSCC numbers applied to ensure
efficient and accurate receipt, and avoid the possibility of rejection.
Need help? Contact GS1 Australia and/or the Woolworths VQC team:
GS1 Australia Helpdesk: 1300 Barcode (1300 227 263)
The Woolworths VQC Team: (02) 8885 3361

Handy GTIN Rules Guide
The Global Trade Identification Number or GTIN of your product is it’s
unique identifier throughout the worldwide supply chain. In many cases,
your product will retain the same GTIN throughout it’s life, but there are
some circumstances in which this GTIN must be changed. As just two
examples, if a product’s formulation is significantly altered, or its
dimensions significantly change, the GTIN will also need to be changed.
GS1 Australia have put together a handy one-page guide to assist
you in understanding which circumstances require a new GTIN to be
allocated, and in which circumstances the existing GTIN can remain.
We’ve attached the guide at the end of this newsletter, and recommend
that you keep it displayed and/or on file for quick future reference.
Pallet Transfer Process
Do you know how to correctly fill out a Pallet Transfer docket?
Know who to contact at CHEP or Loscam regarding an account?
Woolworths’ National ULD Manager, Belinda Field, has put
together a guide covering several aspects of the Pallet Transfer
process, and we’ve attached her guide to this month’s newsletter.
Please share this overview with any relevant team members
within your company, to ensure everyone’s ‘on the same page’.
Once you’ve read the guide, if you still have further questions
about the process, you can make contact with Belinda as follows:
Belinda Field: (02) 8885 4144 or bfield@woolworths.com.au
Based in QLD? Need some VQC help?
The VQC team has long had representatives based in Sydney & Melbourne, and last
year we added our first team member in Brisbane. Val Richardson is based at the
Brisbane RDC in Larapinta, but has responsibility for assisting all of Queensland DC’s
and Trade Partners to improve inbound delivery standards. Val works across BRDC,
Brisbane Liquor DC and Americold and will also often visit supplier sites to conduct
audits and provide guidance on how to best comply with Woolworths’ requirements.
(Val also conducts WOWlink training - check WOWlink for upcoming training dates)
Val Richardson
If you’re a Brisbane-based supplier or 3PL, and you and/or your team would benefit from a first-hand view of an
automated Woolworths operation, Val regularly conducts vendor tours at the Brisbane RDC site. Feedback from
participants has been uniformly positive and it’s the perfect way to learn both about the Woolworths standards
and the effects of non-compliance on our operation. If you’re interested in a tour, please contact the VQC team on
(02) 8885 3361 or vendorcapability@woolworths.com.au to arrange a suitable date and time.

Updated Non-Compliance List
The Vendor Quality & Compliance team recently reviewed and condensed the list of Non-Compliance issues available within the
VQC system. Originally, DC teams could report up to 46 different Non-Compliance issues against a vendor, but this has now
been . narrowed down to 33 key issues, as shown below. The revised list makes Logistics Non-Conformances it’s primary focus;
those issues that cause the greatest amount of rework, delays, costs and safety-impacts for our Distribution Centre teams (as one
example of this, “Short Delivered” is no longer a VQC issue as this will be managed between the Replenisher and the Vendor directly).
This revised list now better
reflects those issues that are
most likely to impact your truck
turnaround times on our sites
(and - by extension - potentially
impact Chain Of Responsibility
goals and obligations), as well as
those that will likely impede the
supply of your product to stores.
Your Non-Compliance issues are
captured daily and are made
available to you overnight via
WOWlink. We recommend
tasking a team member to review
these reports on a daily basis...
Above: the streamlined list of NC issues available to DC team members, which will populate various WOWlink reports (below)
You
Your
Are Checking Non-Compliances?
It’s hugely important that vendors are aware of
any issues being reported against them by our
DC teams, since timely identification means that
the issues can be rectified before causing
further detrimental impacts (and potentially,
rejections at the DC). Fortunately, this data is
very simple to access via the WOWlink portal...
.
1
2
3
4
Log In to WOWlink at www.wowlink.com.au
Click on the “Buying & Marketing” tab
If you don’t have this tab, ask your Administrator for access.
Click on “Reports - Detailed Scorecard”
If you don’t have this option, ask your Administrator for access.
Select “Non Conformance Line Details”
5
Voila! You’ll be presented with a view of
every Non-Compliance issue reported by
every DC, covering the 33 issues listed
above. You’ll see the Week Ending Date,
Received Date, DC, PO Number, Product,
Category and specific Issue identified.
Filters and Start/End dates are configurable to
expand or restrict the data shown (e.g.. specific
states, specific dates, specific items etc), and the
data is exportable to Excel for easier analysis.
We urge you to become familiar with this report
- and to review the data daily with your teams -
to identify and rectify costly Logistics problems.

Keep up the great work...
We spend a lot of time working with vendors to help them raise their delivery
standards and reduce any negative impacts on our DC network. So, when we see
suppliers making a strong commitment to resolving their issues, putting robust
corrective actions in place, and beginning to show real progress in their
compliance figures, we’re always keen to recognise that great work.
As we began doing in the last edition, we’ll continue to dedicate space in
each newsletter for this recognition, and this month we’re happy to highlight
some consistent and consistently-impressive results from SPC Ardmona...
Whatʼs this vendor achieved?
We’re often asked if it’s possible to get a perfect scorecard.
SPC Ardmona is one of those vendors who have shown that
it is not only possible to achieve this feat, but it’s possible to
maintain that position over successive weeks and months.
This result doesn’t happen by accident of course, and is the
result of focus and hard work from a lot of different people.
Total Non-Conformances, past 3 weeks:
How did/do they manage that?
Joe Nicotera is SPC Ardmona’s Customer Supply Chain
Manager, and we asked him what’s behind these results:
“Collaboration is the key, between our internal Supply Chain and
Operational stakeholders, our 3PL partners, as well as the Team at VQC.
VQC Improvements is a continuing journey, WoWLink has underpinned and
helped SPCA to define the key areas of improvement and opportunities, and
we have worked very closely with the Woolworths VQC team along the way.
“Collaboration
is the key”
- Joe Nicotera,
Customer Supply
Chain Manager at
SPC Ardmona
These initiatives that have helped to improve our compliance results include
regular sharing of our Scorecard with key stakeholders and Teams via
‘ToolBox’ talks, regular internal audits, retraining operational stakeholders
using the WWVQC DVD, attending VQC training sessions and publishing
visual aids / standard guidelines across our operations.
SPCA is very proud of our joint improvements, and
acknowledge the initiative requires a long-term focus.”
Michael Romanous - from the Woolworths VQC team - works
very closely with Joe and the SPCA team, and added:
“SPC Ardmona achieved above targets on all key metrics due to Joe having
a very close working relationship with their Operational teams. Through
frequent phone calls and emails (and periodic meetings), he and I would
jointly review SPCA’s scorecard and performance over the previous 13
weeks, and discuss corrective actions. Joe would then relay all feedback
onto their Operations teams, to ensure processes were put in place to
prevent recurring issues. This is a great model for other suppliers who want
to emulate this success: review your performance in WOWlink every day,
investigate each issue identified, share issues and resolutions with the
Operational staff who will ultimately be responsible for their success”
Well done, SPC Ardmona, and keep up the great work.

Every date-sensitive product ranged within Woolworths has a Minimum and Maximum Shelf Life (“Min/Max”)
recorded in our system. Whenever one of these products is delivered, the system checks the Date Code information
(recorded on the Pallet Label) against this “Min/Max” range, and determines if the product can be received.
The VQC team have seen an increasing number of “Min/Max issues” being recorded by our DC’s. In the vast majority of
these cases, it is the “Max” date that is being exceeded - usually because a formulation, ingredient or manufacturing
change has extended the Shelf Life beyond what was declared when the line was first presented.
Every time that this problem occurs, the receiving process is halted: the system will not allow the product to be
receipted if it breaches the Min/Max record, and the checker will need to wait for a supervisor to review the situation
and determine the next steps (which may include rejection or a manual date code override to accept the stock)
To help avoid product rejection and to greatly reduce the
potential for increased waiting/turnaround times at the DC, we
urge all suppliers to review any Min/Max issues that have been
reported against them by any of our DC teams.
To do this via WOWlink, follow the process outlined on Page 5
of this newsletter (“Are You Checking Your Non-Compliances?”),
and look specifically for any “Min/Max” issues recorded.
Once identified, you can consult your General Product Details
report - also found within WOWlink - and advise the VQC team
of any SKU’s whose Min/Max information needs to be updated.
The General Product Details report in WOWlink
SAFETY UPDATE: Pallet Quality
We have recently seen an alarming number of safety incidents reported by our
DC teams, in which pallet boards have fallen from pallets at height, in some
cases landing very near where team members have been working. In fact,
these falls from height and near-misses are being reported on a weekly basis.
Woolworths takes these incidents very seriously - as do safety
regulators - and DC Safety, Health & Environment (SHE) teams
investigate the root causes for each incident that has been reported
through to them. The potential for serious injury is obviously
significant and we are anxious to protect our team members.
In many cases, the cause of the incident can be attributed to pre-existing
damage to the pallet - damage that existed prior to the pallet being delivered
to site. Many boards are found to have been barely affixed to the pallet (with
.
a mass of old, rusted, and/or bent nails present), and many affected pallets
should long ago have been returned to the provider for repair or disposal.
This is not simply an issue for automated sites such as
MRDC/Hume, SRDC/Minchinbury and BRDC/Larapinta:
pallet quality issues of this type affect all sites universally.
We urge all suppliers to closely examine the condition of your pallets 1., 1 at the
point of receipt, 2., 2 prior to use in production, and 3., 3 with a final check as your
Woolworths load is being prepared for despatch. We appreciate your help to
eliminate or greatly reduce the frequency of these dangerous incidents.

Q&A
with
Operations
Aaron Ford
Manager, Melbourne NDC
.
.
How long . have you been with Woolworths, and in what sort of roles?
“I signed on at the Mulgrave DC in 1999 over the Uni holidays. Since then the DC has gone
through some major changes, implementing automation and transitioning to its role as a
National DC. Working in Logistics with Woolworths - both at Mulgrave and in different sites
around the country - has always been exciting & challenging. I couldn't imagine working in
another field and am starting to doubt that I'll ever follow through on my journalism degree!”
For those who don't know Woolworths’ Regional/National DC mix, can you explain MNDC's role in the network?
“Melbourne NDC ships products to all 860+ Supermarkets around the country. We have over 6500 'slow moving' SKU’s in
the DC and utilise almost all forms of Transport (Road, Rail & Sea) to get products to the RDC's around the country where
they are X-Docked with local deliveries and on-forwarded to stores. Having National DC's in both Melbourne & Sydney
reduces transportation costs for many of our smaller suppliers as they can deliver to one local destination and we can
then consolidate delivery of those products into stores around the country at a lower cost to both parties.”
.
It's now a year since "Go Live" on the $37M MNDC Upgrade project: what was the reasoning for such a major investment?
“Back in 2009, we recognised that Melbourne NDC was running out of capacity to keep up with the growth of new stores
around the country. As an automated site it was also running on complex and outdated IT systems. The site needed a major .
overhaul to increase its throughput capability and at the same time we could see an opportunity to remove a number of
bottlenecks and implement some best practice ideas that would substantially reduce operating costs moving forward.” .
.
You're in a fairly unique position of having been the Inventory/Systems manager at the DC several years ago, then coming
back to the site as Project Manager for the site's upgrade, and then more recently being appointed as the Operations
Manager for the newly-upgraded site. What are some of the biggest/best improvements, from your perspective?
“Most pleasing from the project implementation was that we upgraded a complex site in a short timeframe whilst running at full
capacity & without missing a store delivery! This took a lot of effort and support from everyone onsite. We've implemented new
systems and processes that have reduced costs and increased the throughput capacity of the site to service store growth
for the next 10+ years. In terms of store service, a number of checks have been introduced to the system to ensure that the
right product is selected and in the right quantity: this is confirmed at each step in the DC Supply Chain, with a final automated
check before store charging occurs. Operationally, we introduced many innovations that have improved product flow, increased
.
our flexibility to cope with changing business requirements and improved Safe Working practices across the facility.”
How can Trade Partners help to ensure that their products move seamlessly through MNDC, and out to the customer?
.
“Automation helps us to safely, accurately & efficiently process high volumes of cartons but we are dependent on our Supply
Chain partners to meet industry standards for bar-coding and pallet presentation. Damaged or poor quality SSCC labels slow
down or disrupt the receiving process. Problems with GTIN's on cartons can prevent us from being able to supply a product to
Supermarkets. With up to 300,000 cartons being processed every day, we rely on our partners to: supply pallets with SSCC
labels clearly printed and located at the correct height (400mm-800mm from ground, indented 50-100mm from right edge)
on the front and back of every pallet, present safe pallets that are stacked & secured according to TI HI specifications (and
without any loose or missing pallet boards)...and it’s critical is that all cartons have a minimum of two high-quality GTIN labels.”

GS1 Australia: Supply Chain Week
While Numbering and Bar Coding are essential for supply into the Woolworths network,
there’s still significant confusion about these topics among many suppliers. Each year,
GS1 Australia hosts “Supply Chain Week”, which can be an invaluable opportunity for
anyone involved in the supply chain to better understand these fundamental concepts.
“No matter where you are in the supply chain or the size of your organisation, Supply Chain
Week provides a platform for businesses to learn about supply chain standards, what they
mean for your business now and in the future, and how to best implement them,” said GS1
Australia’s General Manager – Industry Engagement, Richard Jones.
The week is full of free workshops and seminars covering the key areas of grocery and liquor,
general merchandise, agribusiness, hardware, healthcare, and transport and logistics. Every
session is designed to provide companies with a chance to learn about how other companies
are best using supply chain standards in their businesses, hear the latest industry-specific
news and developments on GS1 standards, and discuss their business needs with experts.
“This year we are giving people the chance to hear more implementation case
studies firsthand, so they can understand exactly how the GS1 standards will
benefit their business. The sessions are interactive, so delegates will have the
opportunity to discuss the solutions with the business executives leading the
initiatives and industry thought-leaders. Our goal is for every delegate to
leave Supply Chain Week with a deeper understanding of how our standards
can improve their supply chain, how to implement the GS1 System and a set
of relationships with people who will help them on their journey.”
- Richard Jones, General Manager - Industry Engagement, GS1 Australia
Supply Chain Week is comprised of a series of free events
held in Melbourne and Sydney from September 10th -
September 14th, and registration is open now.
To secure your place or find out more about the week’s events, visit
http://www.gs1au.org/events/supply-chain-week-2012.asp
Highlights by Industry include:
GROCERY & LIQUOR
Hear best practice case studies direct from
retailers and industry experts, and discover
emerging trends and technologies to put your
business ahead. Highlights include:
GS1 GoScan (iPhone app designed to put trusted
product info at consumers’ fingertips ), Shelf
Ready Packaging (Implications for bar coding),
GS1 DataBar, Retailer Update (Hear how leading
retailers are implementing GS1 standards), GS1
Recallnet and Order to Receipt Excellence:
Update on the new ECRA Industry project.
GENERAL MERCHANDISE
Retailer Panel Session: Listen and learn from key
retailers, ask questions and hear discussion about
how the general merchandise industry has been
working collaboratively on an Electronic Data
Interchange (EDI) Harmonisation Project to
simplify the implementation of electronic trading
for the industry as a whole.
TRANSPORT AND LOGISTICS
Learn about global initiatives and EDI messaging
in the transport sector, and hear from industryleading
speakers on how they are implementing
the GS1 standards in their businesses.
Join GS1 and the Australian Logistics Council as
they launch the new ALC Supply Chain Standards
Working Group, focusing on driving supply chain
efficiencies and product traceability in the sector.
Those attending Supply Chain Week in Sydney
will also have the opportunity to see the
industry’s most innovative information
technology at work in a tour of the Future
Logistics Living Lab at NICTA.
...and GS1 Australia training is now coming to Western Sydney!
If you’re based in Western Sydney and have had trouble getting to the GS1 Australia offices in Botany for training, you’re in luck!
Across July and August, the GS1 Training team will be holding three sessions in Parramatta. Brief session details are as follows:
July 24th, 09:00-12:15: Learn Session “GS1 Numbering and Barcoding Standards for Retail and Point of Sale Items”
July 24th, 13:00-16:15: Knowledge Session “GS1 Numbering and Barcoding Standards for Distribution and Warehouse Environments
August 29th, 09:30-13:00: Masterclass Session “Barcode Quality”
These Western Sydney sessions compliment existing sessions in Melbourne, Sydney & Brisbane throughout July & August:
for more information about these sessions, visit http://www.gs1au.org/services/education_and_training/classroom_training/
where you will also find links to register for the session or sessions of your choice.
Questions? Comments? Feedback?
If you have a topic that you’d like to see covered in a future newsletter, have questions about
anything we’ve covered in this one, or just want to provide some feedback, feel free to
contact Matt Lowe on (03) 9263 2802 or mlowe@woolworths.com.au
Thanks for reading, and please pass this newsletter on to other
relevant people in your team/organisation as appropriate.

A quick guide for when to change or retain a GTIN
•
Brand X
$

Newsletter Attachment
Page 1
HOW TO COMPLETE MANUAL ECD (LOSCAM EQUIPMENT CONTROL DOCKET)
Write in your and the
receiving Trading Partner’s
LOSCAM account number,
and company name in the
respective section
Tick Transaction Type:
TRANSFER
Write Shipment MUST BE
THE SCHEDULED BOOKING
DATE INTO THE DC and the
Effective Date must be the
amount of delay days from
the DC Receiving Date
Write in the quantity of Pallets
and other equipment being
transferred. Include correct
equipment codes for other
equipment
1. Transfer Advised by: Write your name
2. Transport Co.: Write the name of the
Transport Co. delivering the pallets
Write load Reference which
must be Woolworths
Purchase Order Number
3. Registration No.: Write rego number
of vehicle
4. Driver’s Sig: Driver must sign (as
proof the load was picked up)
Woolworths have standard delay days across their Network as below;
AMBIENT: 30 days from DC Receiving Date
CHILLER/FREEZER: 15 days from DC Receiving Date
PRODUCE: 7 days from DC Receiving Date
1

Newsletter Attachment
Page 2
WHAT TO DO WITH THE DIFFERENT COPIES
Note: LOSCAM Copy should be sent to Supplier
TRANSFER DOCUMENTATION
Whether you are processing a transfer of equipment on dockets via; manual ECD,
Loscam HMS or 2ic Pallet system, the Transfer Docket should clearly state:
1. Receivers Account Number and Name.
2. Senders Account Number and Name.
3. Reference – All dockets must have a reference number which must be the Woolworths Purchase Order Number.
4. Shipment Date– MUST BE IN ACCORDANCE WITH THE DC’s RECEIVING DATE
5. Effective Date – MUST BE THE CORRECT AMOUNT OF DELAY DAYS FROM THE DC’s RECEIVING DATE
6. Equipment type and quantity – IT IS IMPORTANT THAT ALL EQUIPMENT IS
CORRECTLY IDENTIFIED AND QUANTITY RECORDED.
7. Transporters Details – Transport Name, Driver Name and Vehicle Rego.
8. Driver to sign LOSCAM movement docket.
New Account Procedure - LOSCAM
Vendors looking to open a new account
with Loscam can call Loscam’s customer service
on 1300 30 99 30 or contact Enquiries via email:
customer.service@loscam.com
• Your call/email will be directed to your State
Customer Service Team
• A Sales Representative will assist in gathering the
correct information for your account.
• A quotation and credit application will be supplied.
• Once complete a Loscam Representative will
supply you with an account number and assist you
with any system requirements going forward.
To avoid rejection or correction of your transfer please ensure that the Shipment / Delivery Date is in accordance
with the DC Receiving Date and Effective Date must be the correct amount of delay days from the DC Receiving Date.
2

Newsletter Attachment
Page 3
HOW TO COMPLETE MANUAL CMD (CHEP MOVEMENT DOCKET)
Woolworths have standard pallet delay
days across their Network as below;
AMBIENT: 30 days from DC Receiving Date
CHILLER/FROZEN: 15 days from DC Receiving Date
PRODUCE: 7 days from DC Receiving Date
Write in your and the
receiving Trading Partner’s
CHEP account number, and
company name in the
respective section
1
2
Write Shipment and
Effective Date. Shipment
and Effective date MUST BE
THE DC’s RECEIVING DATE
Write load Reference which
must be Woolworths Purchase
Order Number
3
1. Transfer Advised by: Write your name
Write in the quantity of
Pallets and other
equipment being
transferred. Include correct
equipment codes for other
equipment
4
5
2. Transport Co.: Write the name of the
Transport Co. delivering the pallets
3. Registration No.: Write rego number of
vehicle
4. Driver’s Sig: Driver must sign (as proof
the load was picked up)
1

Newsletter Attachment
Page 4
WHAT TO DO WITH THE DIFFERENT COPIES
Note: CHEP Copy should be sent to Supplier for processing of the transfer.
TRANSFER DOCUMENTATION
Whether you are processing a transfer of equipment on dockets via; manual CMD, Portfolio Plus,
CHEPMate Star or 2ic Pallet system, the Transfer Docket should clearly state:
1. Receivers Account Number and Name.
2. Senders Account Number and Name.
3. Reference – All dockets must have a reference number which must be the Woolworths Purchase Order Number.
4. Shipment and Effective Date – MUST BE IN ACCORDANCE WITH THE DC’s RECEIVING DATE
5. Equipment type and quantity – IT IS IMPORTANT THAT ALL EQUIPMENT IS
CORRECTLY IDENTIFIED AND RECORDED.
6. Transporters Details – Transport Name, Driver Name and Vehicle Rego.
7. Driver to sign CHEP movement docket.
New Account Procedure - CHEP
Vendors looking to open a new account with
CHEP can call Customer Service on 13 24 37.
Customer Service will go through the hire rates
prior to customer being transferred to New
Accounts Dept who will go through the
application over the phone (5 minute process).
CHEP Telephone Account Managers will be in
contact with the customer within 24hrs of
opening their account to go through the transfer
process and set up access to Portfolio Plus
(CHEP’s transfer/reporting system).
To avoid rejection or correction of your transfer please ensure that the Shipment / Delivery
and Effective Date is in accordance with the DC Receiving Date.
2