Airport Guide - Frankfurt Airport

frankfurt.airport.com

Airport Guide - Frankfurt Airport

Airport

Guide

Frankfurt Airport at a Glance


Published by:

Fraport AG

Frankfurt Airport Services Worldwide

D-60547 Frankfurt am Main

Germany

www.frankfurt-airport.com

Copy & Editing:

Anuschka Selow-Olraun, Retail & Properties (HVM-BD)

Sebastian Keil, Corporate Communications (UKM-IK)

Layout & Design:

sxces Communication AG

www.sxces.com

Translation:

Greg Woods, Heidelberg

Contact:

E-mail: info@fraport.de

Phone: +49 (0) 180 5 3724636 (FRAINFO)*

From outside Germany: +49 (0) 69 690-0

Social media:

www.twitter.com/Airport_FRA

www.facebook.com/FrankfurtAirport

www.facebook.com/FraportKarriere

* The rate charged when calling from a German landline phone is € 0.14 per minute.

Other rates may apply to mobile phones.

All rights reserved, especially those to mechanically, electronically, or photographically

reproduce any or all of this content, store or process it in electronic systems, or reprint it in

periodicals. The information provided here is subject to change subsequent to its finalisation

for publication. Fraport AG therefore gives no guarantee of its completeness or correctness.

Contents

Everything at a glance

Good to Know 4–17

Getting Ready to Travel 6–7

Parking 8–9

Getting to the Airport by Bus or Train 10–11

Airlines from A to Z 12–15

Check-In, Luggage, Checks 16–17

Shop & Experience 18–25

Duty Free 20

Shopping 22–23

Food & Beverages 24–25

Services from A to Z 26–35

Lounges 36–37

Map of Terminals 38


Let

show

us

you where everything is.

Then roam freely.

Good to Know

“What should I know before starting my

trip? Where is the best place to park?

How should I prepare for check-in?” In

the following pages, you will find the

answers to these questions and many

more – so you can enjoy your trip right

from the start.

Getting Ready to Travel 6–7

Parking 8–9

Getting to the Airport

by Bus or Train 10–11

Airlines from A to Z 12–15

Check-In, Luggage, Checks 16–17

Good to Know

5


Be Prepared

Valuable tips for your trip

Luggage: What is allowed where?

4 Checked bags

4 Carry-on luggage

(up to 100 ml)

Mixtures of liquids and solids and

materials of similar consistency

(e.g., sandwich spreads, yogurt, etc.)

4 Checked bags

4 Carry-on luggage

(up to 100 ml)

Liquids, such as water, soft drinks,

juice, soup, syrup

4 Checked bags

4 Carry-on luggage

(up to 100 ml)

Gels, shampoo, hair conditioner,

shower gels, toothpaste

4 Checked bags

4 Carry-on luggage

(up to 100 ml)

Shaving cream, foams, deodorants,

and other products in pressurised

containers

Items of everyday use, such as nail

scissors, disposable razors, and

pocket knives with a maximum

blade length of 6 cm*

Personal medications,

baby food

4 Checked bags

4 Carry-on luggage

4 Checked bags

4 Carry-on luggage

(up to 100 ml)

Perfumes, cosmetics, mascara,

pastes (including toothpaste),

sprays

Gas and gas containers,

naphtha lighters*,

paint spray cans

4 Checked bags

4 Carry-on luggage

8 Checked bags

8 Carry-on luggage

In addition, please follow the instructions provided for packing

dangerous substances and items in checked and carry-on luggage.

Products carried in hand luggage must be placed in a transparent, reclosable bag with a

maximum capacity of one litre. Please note that each passenger may only carry one such bag.

Medications and baby food are exempt from this requirement.

* Other EU countries may have different regulations from those in Germany. Please contact your

airline ahead of time to obtain information.

Passenger Assistance

At Frankfurt Airport, FraCareServices provides personalised

assistance for disabled passengers and those with limited

mobility free of charge. To take advantage of this service, please

contact your airline or travel agent at least 48 hours prior to

departure. For security reasons, it is not possible for you to book

this service directly.

Parking for disabled persons is available in the parking facility P4

at Terminal 1 and the parking facility P8 at Terminal 2. Simply

follow the signs. If you are arriving or leaving by train, you can

obtain assistance by calling the Mobility Service Office of

Deutsche Bahn at +49 (0) 180 5 512512 (€ 0.14/min).**

On the day of your departure, go to your airline‘s check-in desk

as usual, or to one of the call points to notify the service that you

have arrived. There are call points around the terminals (please

see the map on page 38 for their locations). Please use the call

button to talk to the mobility service.

Tip: Porter and Escort Service for Everyone

You can reserve a personal porter or escort service, which then

takes you to your destination comfortably and via the shortest

route. See page 32 for more information.

** This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

6 7

Good to Know | Getting Ready to Travel


Parking Made Easy

Frankfurt Airport offers parking services

for every need

Parking at the Terminals

Whether you are departing from Terminal 1 or 2, you can take

advantage of the parking facilities with capacity for more than

14,000 vehicles, which are conveniently located right at the ter-

minals. They are open 24 hours, and you can use them without mak-

ing reservations in advance or entering into a contractual obligation.

Terminal 1: P2 + P3 / Terminal 2: P8 + P9

Rates: € 4 per hour | € 25 per day | € 115 per week

Business Parking

If you fly out of Terminal 1 often, but not on a regular basis, and are

usually in a hurry, the Business Parking service is just right for you.

A separate entrance, extra-wide parking spaces, and only a short walk

to the check-in halls without having to change levels make sure your

trip gets off to fast, comfortable start. Best of all: You remain flexible,

with no need to book in advance or sign a contract.

Follow the signs for “Business Parking” (P4 at Terminal 1).

Rates: € 5 per hour | € 29 per day | € 145 per week

Parking for Disabled Persons

Terminal 1: P4 (row 225) / Terminal 2: P8 (level U4, row 17)

Rates: € 4 per hour | € 25 per day | € 115 per week

Parking for Women

Terminal 1: P1 (row 126), P4 (row 225), P5 (row 326)

Rates:

P1 + P5: € 4 per hour | € 25 per day | € 115 per week

Tip: Early Bird Online Rates

Book early – and reap major savings! You can reserve a terminal

parking space between nine months and four weeks before your

trip. Go to www.frankfurt-airport.com and save up to 53 percent.

Minimum duration of parking: seven days.

Holiday Parking

When going away on vacation, you can take advantage of our

attractively priced Holiday Parking Lot, which is conveniently

located right on the airport premises. A free shuttle bus takes

you to your terminal. The rates for one week start at € 49. Brand

new: On www.frankfurt-airport.com you can reserve your parking

space in advance for only € 5!

Our Parking Rates at a Glance

Terminal Parking at Terminals 1 and 2 (TP)

Business Parking in P4 at Terminal 1 (BP)

Holiday Parking lot during high season from April to October (HP HS)

Holiday Parking lot during low season from November to March (HP LS)

Duration of parking TP BP (P4) HP HS HP LS

Up to 30 minutes € 2.50 € 5.00 € 3.60 € 3.60

Up to 60 minutes € 4.00 € 5.00 € 3.60 € 3.60

Each additional hour or part thereof € 4.00 € 5.00 € 3.60 € 3.60

Max. daily rate € 25.00 € 29.00 € 23.50 € 23.50

Each additional hour or part thereof € 4.00 € 5.00 € 3.60 € 3.60

Each additional day (max.) € 25.00 € 29.00 € 23.50 € 23.50

1 week € 115.00 € 145.00 € 64.00 € 49.00

Each additional day or part thereof € 10.00 € 10.00 € 5.00 € 5.00

2 weeks € 145.00 € 215.00 € 84.00 € 64.00

3 weeks € 175.00 € 285.00 € 104.00 € 79.00

Each additional week € 30.00 € 70.00 € 20.00 € 15.00

P4: € 5 per hour | € 29 per day | € 145 per week

For updates and other offers see www.frankfurt-airport.com.

8 9

Good to Know | Parking


From Train to Plane and Back Again

The regional and long-distance train stations are optimally linked

to the airport terminals (see map on page 38).

You can walk straight to Terminal 1.

It only takes a few minutes to get to Terminal 2 by shuttle bus

(leaves from the bus station in zone B in front of Terminal 1)

or SkyLine (leaves from Concourse B in Terminal 1).

Regional train station (S-Bahn metropolitan trains,

regional and local services): Terminal 1, access via Level 0

Long-distance train station: opposite Terminal 1

Bus Connections

To nearby towns and cities from Terminal 1

(public bus terminal, bays 14-24) and from Terminal 2

Lufthansa airport buses to Heidelberg, Mannheim, and

Strasbourg: from Terminal 1, Concourse B West

(Arrivals level). Purchase tickets from Lufthansa or the driver.

Frankfurt Airport to Frankfurt-Hahn Airport: Terminal 2,

Concourse E. The trip takes about 1 hour and 45 minutes.

Metropolitan Trains (S-Bahn)

You can take the S8 and S9 trains from the airport straight to

Frankfurt, Wiesbaden, Mainz, Kelsterbach, Offenbach, and

Hanau. Change trains at the main railway station in Frankfurt

for other cities.

Comfortable Travel

to the Airport

Get here in style by bus or train

Deutsche Bahn – Information and Tickets

There are Deutsche Bahn (DB) Travel Centers and Service Points

at the regional train station and the AIRail terminal, open from

6 a.m. to 10 p.m. For long-distance train connections, please

consult our journey planner at www.frankfurt-airport.com, or

the DB Travel Service at +49 (0) 180 5 996633 (€ 0.14/min).*

Within Germany, you can take advantage of reduced price

Rail&Fly tickets for travel to the airport; information is available

from your airline and DB.

Lufthansa AIRail Service

At the central railway stations of Cologne and Stuttgart, you can

check in up to 15 minutes before the train leaves at a Lufthansa

check-in desk and also get your boarding passes for the train

journey and all connecting flights. Lufthansa passengers traveling

with AIRail from Siegburg/Bonn can take advantage of the

convenient online check-in as early as 23 hours before the flight

departure time and print out the required boarding passes at

home. They can then check their luggage at the baggage drop

at the AIRail Terminal at Frankfurt Airport. More information is

available at www.lufthansa.com.

Tip: Check-In at the AIRail Terminal

If you are arriving by train, you can use the convenient luggage

check-in at the AIRail Terminal (on the pedestrian bridge

connecting the long-distance train station and Terminal 1).

See pages 12–15 for a list of the airlines that offer this service.

** This rate is for calls from a German landline phone. Other rates may apply to mobile phones.

10 11

Good to Know | Getting to the Airport by Bus or Train


A

Airlines from A to Z

Straight to your check-in desk without stress

Well over 100 airlines operate at Frankfurt Airport. The

following alphabetical list helps you find your airline’s check-in

desks. For up-to-the-minute information, please go to

www.frankfurt-airport.com.

Airline Code Terminal Con-

course Desks

Adria Airways JP A 51-461 LH •

Aegean Airlines AEE B 683-684 •

Aer Lingus EI D 893-894 •

Aeroflot SU E 962-964

Air Algérie AH B 490-492 •

Air Astana KC E 941-960

airBaltic BT E 941-960

Air Cairo MSC D

Air Canada AC C 769-772

Air China CA B 517-525

Air Dolomiti EN A 51-461 LH

Air France AF D 801-804 •

Air India AI B 675-678

Air Malta KM C 734-753

Air Mauritius MK D 805-820

Air Moldova MLD B 537-544 •

Air Namibia SW D 880-885

Air One AP A 51-461 LH

Air Transat TS D

Air VIA Bulgarian VIM D 805-820

airberlin AB E 980-985 • •

Albanian Airlines LV E 961-968

Alitalia AZ D 801-804 •

Alnaser Airlines MHK E

American Airlines AA E 964-968

ANA NH B 678-681

Ariana Afghan Airlines FG E 988-991

Arkia Israel Airlines IZ C 791-795

Armavia RNV E

Night-Before Check-In

Please contact your airline to find out when the check-in desks are open and whether

all those traveling together must be present for night-before check-in.

Check-In at the AIRail Terminal

Those arriving by train can use the convenient check-in at the AIRail Terminal.

12 13

B

C

D

E

Airline Code Terminal Con-

course Desks

Asiana Airlines OZ B 669-674 •

Atlasjet Airlines KK D

Austrian Airlines Group OS A 51-461 LH •

AVE.com PHW E

B&H Airlines JA D 841-860

BA CityFlyer CFE E 901-906 •

Belavia BRU D 804-820 •

Blue Panorama Airlines BPA D

British Airways BA E 901-906

British Midland

International

BD A 51-461 LH

Bulgaria Air FB C 704-705

Bulgarian Air Charter BUC D

Cabo Verde Airlines VR E

Carpatair KRP E

Cathay Pacific Airways CX E 916-920

China Airlines CI D 815-820 •

China Eastern Airlines MU D 854-859 •

Condor DE C

751-753,

773-783

Continental Airlines CO B 501-511

Corendon Airlines CAI D

Croatia Airlines OU A 51-461 LH •

CSA Czech Airlines OK D 809-810

Cyprus Airways CY B 537-544 •

Dalmatian DLN D

Delta Air Lines DL D 841-852

Dniproavia UDN D

Donavia DNV D

EGYPTAIR MS B 485-489 •

El Al Israel Airlines LY C 791-795

Emirates EK E 994-999 •

Ethiopian Airlines ET B 522-525

Etihad Airways EY E 941-946 •

Eurowings EW B 553-554


Good to Know | Airlines from A to Z


F

G

H

I

J

K

L

M

N

O

P

Q

R

Airline Code Terminal Con-

course Desks

Finnair AY E 941-960

Flybe BE E 911-912

FlyHellas.com VQ E 986-999

Freebird Airlines FHY D

Georgian Airways TGZ D 890-891

German Sky Airlines GHY D

Germanwings GWI D

Gulf Air GF D 883-885 •

Hamburg International HHI E

Holidays Czech Airlines HCC D

Iberia IB E 907-910 •

Icelandair FI E 941-960

Iran Air IR C 708-712

JAL Japan Airlines JL D 816-820

Jat Airways JU C 701-702

Jet4you JFU D

KLM Royal Dutch Airlines KL D 801-804

Koral Blue Airlines KBR D

Korean Air KE D 842-847

Kuban Airlines KIL D

Kuwait Airways KU B

537-544

553-558

LAN Airlines LA E 917-920

LOT Polish Airlines LO A 51-461 LH •

Lufthansa LH A 51-461 • •

Lufthansa LH B 51-461 • •

Luxair LG B 314 •

Malaysia Airlines MH D 886-889 •

Malév Hungarian Airlines MA E 941-960

MEA Middle East Airlines ME B 493-497 •

MIAT Mongolian Airlines OM D

Montenegro Airlines YM D 884-885

NIKI HG E 980-985 • •

Nouvelair Tunisie LBT E

OLT Ostfriesische

Lufttransport

OLT E

Oman Air WY E 941-960 •

Pegasus Airlines PGT D

PIA Pakistan

International Airlines

PK D 889-891 •

Qantas Airways QF E 913-918

Qatar Airways QR B 669-674 •

RAK Airways RKM E

Rossiya FV D 897-899 •

Royal Air Maroc AT B 545-548

Royal Jordanian RJ E 988-990


Airline Code Terminal Con-

course Desks

S7 Airlines SBI E 941-960

SAS Scandinavian Airlines SK A 51-461 LH • •

SATA Internacional SP E •

Saravia-Saratov Airlines SOV E

Saudi Arabian Airlines SV D 886-899

Singapore Airlines SQ C 708-719 •

Sky Airlines SX D

Sky Georgia QB D

Somon Air SMR D

South African Airways SA B 658-685

Spanair JK A 51-461 LH •

SriLankan Airlines UL E 965-968 •

Sun d'Or ERO C 791-795

Sunexpress XQ B 474-485 • •

Sunexpress Deutschland XG B 474-485 • •

Sunny Airways SUW D

Swiss International Air Lines LX A 51-461 LH •

Syrian Aair RB E 941-960

TAM Linhas Aéreas JJ C 717-722

TAP Portugal TP A 51-461 LH •

Tailwind Havayollari TWI D

Tarom RO B 537-544 •

Thai Airways International TG C 741-748 •

Transaero Airlines UN D 880-899 •

TUIfly HF D 861-868 •

Tunisair TU C 759-767

Turkish Airlines TK B 658-685

Turkmenistan Airlines TUA D 880-899

Turkuaz Airlines TRK D

US Airways US C 734-744

Ukraine International

Airlines

PS D

United Airlines UA B 501-511

Uzbekistan Airways HY D 880-899

Vietnam Airlines VN D 809-816 •

VLM Airlines VLM D 805-820

XL Airways Germany GXL D

Yemenia Yemen Airways IY E 941-960 •

Night-Before Check-In

Please contact your airline to find out when the check-in desks are open and whether

all those traveling together must be present for night-before check-in.

Check-In at the AIRail Terminal

Those arriving by train can use the convenient check-in at the AIRail Terminal.

14 15

S

T

U

V

X

Y

Good to Know | Airlines from A to Z


Relaxed Check-In

Get your bags safely on their way

Check-In

Please have your flight documents, ID or passport, and visa (if

required) ready. A number of airlines also offer online check-in

services or quick check-in machines. We recommend that you be

at airport about three hours ahead of time. You will find detailed

information at www.frankfurt-airport.com.

Tip: Night-Before Check-In

Take advantage of night-before check-in. Get your tickets and

passports, then return home and enjoy a relaxed breakfast the

next morning before leaving for the airport.

Please consult the table on pages 12–15 to see whether your

airline offers this service.

Luggage Regulations and Checks

Prior to departure, you and both your checked and carry-on

bags are screened for forbidden objects. You can view the list of

objects that are not allowed at www.frankfurt-airport.com.

Your checked-in bags are automatically checked. It may occa-

sionally be necessary to open a bag when you are not present.

Lock them in the usual way, but please do not use any padlocks.

Dangerous Goods

To avoid endangering air traffic, dangerous goods may not be

taken on an aircraft. You can find a detailed list of the items that

are permitted and forbidden in checked and carry-on bags at

www.frankfurt-airport.com under “Check-In & Luggage”.

Automated Border Checks

In Terminal 1, Concourse B, Level 2 (when leaving Germany)

and Level 3 (when entering Germany), you can pass the border

check with a digital iris scan. If you have a valid machine-

readable passport, you can register for this option free of charge

at the Enrollment Center in Terminal 1, Concourse A, Level

2. The irises of your eyes are scanned and digitally saved in a

database together with your passport data.

In Terminal 1, Concourse C, Level 3 (when entering Germany),

passengers who have one of the new e-passports can also take

advantage of the EasyPASS border checks with automatic face

recognition. Use of this service is also free of charge, and no

advance registration is required.

Luggage Carts

Convenient luggage cart dispensers are already available in

Terminal 2, and the service will be extended to Terminal 1

starting in January 2012. They are very simple to use: you

pay a deposit of two euros using coins, bills, or a credit or debit

card. The dispenser then releases a cart, which you can return

to any dispenser to get your deposit back.

Luggage Storage

Get around the airport comfortably by leaving your heavy or bulky

luggage, coat, or important documents at our left luggage facility.

Terminal 1, Concourse B, Level 1

Open daily 24 hours

Terminal 1, Concourse B/C, Level 2

Terminal 2, Concourse D, Level 2

Open daily from 6 a.m. to 10 p.m.

16 17

Good to Know | Check-In, Luggage, Checks


Great

ways

to pass the time at the airport.

Shop & Experience

Grab a snack or drink, purchase a

gift for your loved ones, or just take

a moment to take in the nonstop

activity of the airport. Get ideas from

the following pages and find out

where you can treat your palate in a

comfortable atmosphere, experience

an extraordinary diversity of shops and

lifestyle, or treat yourself to a dose of

wellness.

Duty Free 20

Shopping 22–23

Food & Beverages 24–25

Shop & Experience

19


20

Shopping Has Never

Been Better

Duty free – diverse & attractively priced

Great Value at Bargain Prices

At Frankfurt Airport, we offer our guests many opportunities to

snap up real bargains in Duty Free and Travel Value shops.

Your favourite perfume or a top-of-the-line whiskey: All of the

items you can buy after passing the boarding pass check comply

with security regulations. That way, you can shop to your heart’s

content, without having to worry about security. Any liquid

products purchased are sealed in special bags that may not be

opened until you have arrived at your destination. Customs

regulations still apply. The sales staff will be happy to answer

your questions. You can also plan your shopping in advance; the

prices of over 10,000 different products are listed online at:

www.frankfurt-airport.com

Tip: Cheaper than in Regular Stores

An official price survey revealed that customers pay less than

the best prices offered at other German retail outlets for more

than 90 percent of all products sold in our Duty Free and

Travel Value shops.

Frankfurt Airport

now available as

an App!

www.frankfurt-airport.com

– FOR FREE

Frankfurt Airport App

(FRA Airport App) for

iPhone ® and Android

– WebApp available


Endless Shopping

Discover a world of shopping

From must have accessories and elegant fashions from the top

brands to something fascinating to read during the flight – at

Frankfurt Airport you will be sure to find what you have in mind.

Trendsetters, fashion fans, and world travelers stock up on the

latest inspirations here, 365 days a year.

FTC cashmere:

Cashmere clothing and

accessories

The owners of FTC have created

a sought-after cashmere collection

with guaranteed top quality

that is produced in keeping with

ethical principles.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

Marc O’Polo:

The fashion brand

This fashion label for men

and women was founded

in Stockholm in 1967 and is

regarded as the inventor of

casual wear.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

Accessorize:

Accessories for everyone

The Accessorize brand was

established by Peter Simon in

1984. It carries a wide range

of bags, leather articles, shoes,

jewelry, and much more.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

Bailly Diehl:

For an exciting and

unmistakable style!

Bailly Diehl is the place to where

individualists go for trendy

fashions that are every bit as

good as the big designer labels.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

Esprit:

Lifestyle for everyone!

Esprit is an international young

lifestyle brand that makes

fashions and luxury affordable

and enriches life with fresh,

stylish ideas.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

Fossil:

Vintage style accessories

Since 1984, Fossil has been

making an impact with its

range of handbags, belts,

leather accessories and

sunglasses.

Shopping Boulevard

Terminal 1B, Level 2

7 a.m. to 10 p.m.

22 23

Shop & Experience | Shopping


Tasteful Enjoyment

Go on a voyage of culinary discovery

Waiting for your plane‘s departure flies by over a snack, a pleasant

visit to a restaurant, or refreshments. Enjoy our bountiful offerings!

In the following, we present some of the culinary highlights at

Frankfurt Airport.

Meyer First Taste:

The classy deli from Frankfurt

Meyer offers delicious, freshly

prepared Panini, sandwiches,

salads, soups, juices,

and desserts.

Terminal 1B, Level 1

Phone: +49 (0) 69 690-29265

6 a.m. to 10 p.m.

Marché:

Natural bakery and more

Stroll by inviting market stands

and choose from a rich selection

of fresh, high-quality products

from local suppliers.

Terminal 1B, Level 1

Phone: +49 (0) 69 690-25948

6 a.m. to 10 p.m.

Hooters:

American Restaurant and

Sports Bar

Enjoy tasty sandwiches,

chicken wings, various burgers

and desserts, including key lime

pie in a relaxed atmosphere.

Airport City Mall Frankfurt

Terminal 1C, Level 0

8 a.m. to midnight

Connection:

Your link to international cuisine

At Connection, you will discover

a wide selection of international

classics and Mediterranean

cuisine.

Terminal 1B, Level 2

Phone: +49 (0) 69 690-30060

Open 24 hours

La Maison du Pain:

Your daily bread

Enjoy freshly baked breads,

rolls, sandwiches, cakes,

pies, and snacks.

Shopping Plaza

Terminal 2D, Level 3

6 a.m. to 10 p.m.

Around the World without

taking off

Savour freshly rolled sushi, grilled

specialties, pasta variations,

wok dishes, pizza, and a Kamps

bakery with even more delicious

products.

Shopping Boulevard

Terminal 1A, Level 2

6 a.m. to 10 p.m.

24 25

Shop & Experience | Food & Beverages


Just

let go

for a change –

while knowing that everything is under control.

Services from A-Z

Enhance your stay at Frankfurt Airport

with the many services offered.

Revitalise yourself with a massage or

visit a hair salon to relax while getting

styled. Watch the action on the airfield

from the Visitors’ Terrace or by going

on one of our airport tours. Our new

rest and waiting areas invite you to

kick back and relax, and so do the

many lounges, which have pleasant

atmosphere and many ways to pass the

time until your flight starts boarding.

Children can romp around before,

during, and after trips in our play areas.

We look forward to your visit!

Services from A-Z

27


Anything You Need

We are at your service – from A to Z

ACS – Airport Car Service

You can book secure parking in special areas behind high-

security gates with valet parking and additional services, such

as car care and inspections.

Parking garage at Terminal 1, accessible via P4

Phone: +49 (0) 69 690-27901;

http://english.acs-airport.de

Airport Travel Market

More than 20 travel agencies offer a huge selection of standard

and personalised packages, city trips, flights, and hotels. You

benefit by being able to compare offers directly and save with

early booking discounts and last-minute offers.

Terminal 1, Concourse C, Level 3 (Gallery)

Open daily from 9 a.m. to 7 p.m.

Banks and Currency Exchange

You can take care of bank business and change money at many

locations in Terminals 1 and 2. There are also 24-hour ATM

machines near the banks and in the terminals.

Conferencing

A large number of rooms of different sizes are available for

conferences and meetings at the Airport Conference Center.

Frankfurt Airport Center 1

www.acc-frankfurt.com; e-mail: acc-reservierung@fraport.de

Phone: +49 (0) 69 690-70500

Dangerous Goods

What can you pack in your checked bags? What are you allowed

to carry on board? Find out on page 6 or on the Internet at

www.frankfurt-airport.com.

Dry Cleaning

Terminal 1, Concourse C, Level 0, Airport City Mall Frankfurt

Open Monday to Friday, from 7 a.m. to 8 p.m. and on

weekends from 9 a.m. to 5 p.m.

Easy Check-In

Assists check-in for elderly passengers, first-time flyers, travelers

with children, and travelers with a great deal of luggage. There

are several convenient ways to use Easy Check-In: Reservations

may be made by phone 24 hours before the flight by calling

+49 (0) 69 120 18 411, or by visiting the Easy Check-In service

counter 727 in Terminal 1, area C. Travelers can also call shortly

before arriving at the airport and ask for a personal assistant if

available, by phoning the service counter directly

at +49 (0) 69 690 255 93.

Fax and Photocopy Service

Available around the clock for a fee at the “Service Points” of

Fraport AG in Terminals 1 and 2 and in the Lost & Found Office,

open daily from 8 a.m. to 6 p.m.

Tip: Airport Fascination

Surprise someone with a gift certificate for an

unforgettable airport tour. For details, visit

www.sightseeingtours.frankfurt-airport.de or have a

look at our brochure.

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Services from A-Z


Fraport Communication Center (Hotline)

Phone: + 49 (0) 180 5 FRAINFO (3724636)

(€ 0.14/min. from German landline phones)

Other rates may apply to mobile phones.

Tip: Frankfurt Airport WebApp

A multiplatform web app now lets travelers obtain the most

important information about the airport right on their smart-

phones. You can download it at webapp.frankfurt-airport.de.

The free application is available for iPhones and Android phones.

Fraport Travel Service

Terminal 1, Concourses B/C, Level 2 (Departures)

www.frankfurt.airport.com/bookings;

e-mail: travelservice@fraport.de; phone: +49 (0) 69 690-71000

The travel office that meets all your needs: plane tickets,

hotels, rental cars, package tours, last-minute vacations,

and travel insurance.

Hairdresser

Terminal 1, Concourse C, Level 0, Airport City Mall Frankfurt

Open daily from 8 a.m. to 8 p.m.

Hotel Reservations: ”Hotels & Tours“

Hotel and tour bookings, limousine service, telephone cards,

Frankfurt Card

Terminal 1, Concourse B, Level 1, next to information counter 14

www.frankfurt-airport.com;

e-mail: hotelservice@fraport.de;

Phone: +49 (0) 69 690-70402

Lost & Found

Have you lost something at the airport? The Lost & Found office

will be happy to help you find the missing item.

Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt

Open daily from 8 a.m. to 6 p.m.

Phone: +49 (0) 69 690-66359; fax: +49 (0) 69 690-54081;

e-mail: lost_property@fraport.de

Medical Care

First aid and medical care are available around the clock in the

airport clinic. Vaccinations just before flying are also available.

Terminal 1, access via Concourse B/C, Level 1

Phone: +49 (0) 69 690-66767

For emergencies: Call 112 from any airport service phone.

From other landline phones and cell phones, dial

+49 (0) 69 690-44444.

Dental care is available Monday to Thursday, from 8 a.m.

to 8 p.m. and on Friday, from 8 a.m. to 6 p.m. in the FAC

opposite Terminal 1, Section D, Level 4.

Phone: +49 (0) 69 690-70558

Meeting Points

There are centrally located meeting points on the arrivals levels

of both terminals.

Terminal 1, Concourse B, Level 1 /

Terminal 2, Concourse E, Level 2

Optician

Terminal 1, Concourse B, Level 2, Shopping Avenue /

Terminal 1, Concourse A, Level 2 /

Terminal 2, Concourses D and E, Shopping Plaza

Open seven days a week from 6 or 7 a.m. until 10 p.m.

Phone +49 (0) 69 690-70540

Pharmacies

Terminal 1, Concourse B, Level 2 / Terminal 2,

Concourse D/E, Level 3 (near the SkyLine)

Open daily from 7 a.m. to 10 p.m.

Places of Worship (Chapels/Prayer Rooms)

Chapels and prayer rooms for different faiths (including a small

mosque and a Jewish prayer room) are located in the gallery

above Hall B, Terminal 1, and in Transit D, Terminal 2.

Kosher food: There are vending machines with kosher food

in Terminal 1 between Concourses B/C and at Gate C13.

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Services from A-Z


Play Areas for Kids

Our young guests can romp around in several play areas:

Terminal 1, Concourse A, Level 2 (Departures) between

gates A26 and A28 (behind the passport check) /

Terminal 1, Concourse B between gates B22 and B24 /

Terminal 2, Concourse E, Level 2, next to entrance E9 /

Terminal 2, between Concourses D and E, Level 4

(Food Plaza, McDonald’s)

Police

Phone +49 (0) 69 755-11900

Porter and Escort Services

Regardless of which airline you use, you can book a porter or

escort at Frankfurt Airport, or request one who speaks your

language. The porter service helps you get your luggage to the

check-in desk. The escort service is available for a fee in the

public and transit areas of the airport. Both services must be

booked in advance. The following two companies offer these

services:

AHS FRANKFURT GmbH & Co. KG.

Phone: +49 (0) 69 690-22122; fax: +49 (0) 69 690-28032;

e-mail: fraservices@ahs-de.com

Securitas. Phone: +49 (0) 69 690-21300;

e-mail: FRA@securitas24.de

Post Office (including Postbank services)

Here you will find all regular post office services, as well as

a Postbank outlet. There is also an integrated Internet lounge

and various Wi-Fi deals.

Terminal 1, Concourse B, Level 1

Open Monday to Friday, from 9 a.m. to 7 p.m.,

Saturday, Sunday and public holidays, from 11 a.m. to 6 p.m.

Phone: +49 (0) 69 695-25690

Print on Demand

The Virgin Media Store in the Shopping Plaza in Terminal 2

lets you choose from about a thousand daily newspapers in 38

languages from around the world and print out the latest issues

right in the store. The papers become available right after they

go to press in their countries of origin.

Rental Cars

All major car rental companies are represented at the airport.

Terminal 1, Concourse A, Level 0, Airport City Mall Frankfurt /

Terminal 2, Concourse D, Level 2

The car return counters of all providers are located right in the

terminal parking facilities (Terminal 1, P30/33, and Terminal 2,

P8). If you need to return a car outside regular business hours,

the rental car companies also have safe boxes installed in the

parking facilities, where you can deposit the vehicle

documents and keys.

Showers

Enjoy an invigorating shower! The price includes a towel,

floor mat, shower gel, and hair dryer.

Terminal 1, public area, Concourse B, departures level,

Shopping Boulevard opposite “TUMI” and the pharmacy /

Terminal 1, Transit B, Level 3 opposite the LH Senator Lounge,

to the left of Kuffler & Bucher / Terminal 2, Concourse D,

Level 3 (opposite the security checkpoint for gates D5-8)

Open daily from 6 a.m. to 10 p.m. (Terminal 1) and 6 a.m.

to 11 p.m. (Terminal 2), price: € 6

32 33

Services from A-Z


Tip: Terminal Express

After passing the boarding pass check, look for our Terminal

Express shuttles. You can take advantage of them free of charge

to save yourself a long walk.

Tax Refunds

Residents of non-EU countries can get a refund on value-added

tax paid in Germany. To do so, request a tax refund check

when purchasing items. When leaving the country, take your

purchases, receipt, and tax refund slip to one of the customs

desks at Frankfurt Airport to get the slip stamped. After passing

the passport check, go to a Global Blue Customer Services

counter to obtain a cash or credit card refund (minus a fee).

In Terminal 1: Concourse B, Level 2 (Departures)

near counter 643, at night in baggage claim area B

(from 9 p.m. to 6:30 a.m.)

In Terminal 2: Opposite the check-in counters in Concourse D

For more information, visit www.global-blue.com or call

+49 (0) 69 695-90803.

VIP Service

Any passenger can book the VIP Service at Frankfurt Airport. It

offers you an individual, time-saving service for departures, arrivals,

or transit stays, keeping you away from the normal terminal

walkways. It is available regardless of your airline and seat class.

Phone: +49 (0) 69 690-70366; fax: +49 (0) 69 690-70369;

www.frankfurt-airport.com/vip-service

e-mail: vip-services@fraport.com

Visas and Passports

If you lose your passport or still need a visa, please contact our

Document Service.

Phone: +49 (0) 180 3 030302

(€ 0.09 per minute from German landline phones)

Other rates may apply to mobile phones.

Visitor Service

Airport Tours: Go on one of our tours and discover just how

exciting and fascinating Frankfurt Airport is. Be spontaneous –

Tickets can be purchased at our tour counter in the Airport

City Mall Frankfurt in Terminal 1, Level 0.

For group bookings, call +49 (0) 69 690-70291,

send a fax to +49 (0) 69 690-53341,

or e-mail rundfahrten@fraport.de.

Visitors’ Terrace: Enjoy the impressive panorama of the

operations at the airport. From our Visitors’ Terrace in Terminal 2,

you can watch the activity on the airfield to your heart’s content.

Open daily from 25 March to 30 November, between 10 a.m.

and 6 p.m. Last entry is 30 minutes before closing time.

Waiting and Rest Area “Leisure Zone”

In Transit Hall B East (near gate B43) you will find a redesigned

waiting and rest area with comfortable seats and recliners.

Terminal 1, Concourse B

Wellness & Beauty

Massages, manicures, pedicures, waxing … before or after a

flight. “Be relax” has it all.

Terminal 2, Concourse D, Level 3, behind the passport check

Open daily from 7 a.m. to 10 p.m.

Wi-Fi and Internet Terminals

You can access the Internet via Wi-Fi free of charge for 30

minutes from anywhere in the airport. In addition, you can also

surf the Web at one of our convenient Internet Points (sit-down

terminals) or 100 Internet Towers (stand-up terminals).

no advance booking is required!

34 35

Services from A-Z


Relax in Comfort

Luxurious lounges that meet your

personal needs

If you are in the mood to relax, the airport lounges with

their pleasant atmosphere offer many ways to kill time until

your flight departs. You can sleep or get ready for your next

meeting. In the following, we list all of the airlines that operate

lounges for their passengers at Frankfurt Airport.

Tip: Unwind in the Sky Lounge

Relax and shorten your wait. This spacious 780 square meter

lounge is comfortable, modern and has a pleasant atmosphere.

If you want to utilise the time to work, you can take advantage

of completely equipped workplaces featuring phones, fax,

Internet, photocopiers, and Wi-Fi.

Passengers of all airlines are welcome here. It costs 25 euros or

40 US dollars to use the lounge for three hours.

Terminal 2, Level 3, opposite Gate D8

Phone: +49 (0) 69 690-72764

Open daily from 8 a.m. to 9 p.m.

Terminal 1

LUXX Lounge Concourse B/C, Gallery, Level 3

Lufthansa Business Lounge B-West Transit B, Level 3, at gate B24

Lufthansa Business Lounge B-East Transit B, Level 3, near gates B44-48

Lufthansa First Class Lounge A Transit A, Level 3, at gate A26

Lufthansa First Class Lounge B Transit B, Access via Level 2, at gate B22

Lufthansa Senator Lounge Transit A, Access via Level 2,

(combination lounge) vis-à-vis A26

Lufthansa Senator Lounge B Transit B, Level 2, at gate B43

Lufthansa Senator Lounge C Transit C, Level 3, at gate C15

Lufthansa Tower Lounge A Transit A, Access via Level 3, at gate A26

Lufthansa Welcome Lounge Arrivals B

Terminal 2

Air France Lounge Transit D, Level 2, near gates D26-27

Cathay Pacific Lounge Transit E, Level 3, at gate E7

Emirates Lounge Transit E, Level 3, near gate E5/E6

Etihad Lounge Transit E, Level 3, at gate E9

Iberia Lounge Transit D, Level 2, near gates D26-27

Japan Airlines Sakura Lounge Transit D, Level 3, at gate D8

Sky Lounge* Transit D, Level 3, at gate D8

Information on when the lounges are open and the requirements for using them is

available at www.frankfurt-airport.com.

Lufthansa Tower Lounge A

Enjoy an impressive panoramic

view from the Lufthansa Lounge.

Free of charge for First Class and

Business Class passengers, as well

as customers with HON-Circle,

Senator, and Frequent Traveler

status.

Transit A, Access via Level 3,

at gate A26

Phone: +49 (0) 1805805805

Etihad Lounge

Free of charge for First and

Business Class passengers and

holders of the Gold or Silver card

of Etihad Airways. Passengers of

other airlines are also welcome

(for a fee, subject to availability).

Terminal 2, Transit E, Level 3

Open daily from 8 to 11 a.m.

and from 6:10 to 10:10 p.m.

Phone: +49 (0) 69 690 29090

* No advance booking required. Prices are for 3 hours only.

Construction work may occasionally make it necessary to close some lounges.

36 37

Lounges


38

Getting Where You

Want to Go

Terminals and important

services at a glance

Terminal 2

Terminal 1

Map of the Terminals


A Hier Great geht Place es

to Ihrem Leave Auto Your

Car blendend.

Let Und the für sun Sie shine geht die on you! Sonne auf!

Plan Jetzt your Ihren vacation Urlaub planen now and und get abheben. that summer

feeling. Profitieren For Sie your bei next Ihrer holiday nächsten trip, Urlaubsreise take

advantage von den attraktiven of the attractive Parkangeboten parking offers direkt am

at Frankfurt Airport.

Information Informationen and und reservations Buchung unter

www.frankfurt-airport.com

www.frankfurt-airport.de


This brochure was finalised in January 2012.

Fraport AG

Frankfurt Airport Services Worldwide

60547 Frankfurt am Main, Germany

Additional information:

www.frankfurt-airport.com

Fraport Communication Center:

Phone: +49 (0) 180-5 FRAINFO [+49 (0) 180 5372 4636]

The rate charged when calling from a German landline phone

is € 0.14 per minute. Other rates may apply to mobile phones.

Social media:

www.twitter.com/Airport_FRA

www.facebook.com/FrankfurtAirport

www.facebook.com/FraportKarriere

Videotext

hr: screens 561 to 566, SWR: screens 561 to 566, 3sat: screens 480 ff.

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