Staying ahead of the pack - Contact Management

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2010 US and Canada NetRiders (Post Secondary)
Association news
Canadian pair wins Cisco NetRiders Challenge contest
A Canadian team of Carl Verge and
Brian Wilson, Algonquin College,
Ottawa, won the 2010 NetRiders
Skills Challenge competition from
networking systems provider Cisco,
San Jose, CA. Cisco Networking
Academy NetRiders Skills Challenge
is an interactive contest designed
by Cisco to give technical education
students the opportunity to
showcase their information
communications technology
(ICT) and networking skills and
to recognize excellence among
Networking Academy students.
“I am extremely proud of both
Carl and Brian for this well-deserved
international recognition,” says
David Bray, network technology
coordinator/curriculum lead, Cisco
Networking Academy, Algonquin
College. “This award has huge
implications for their careers and it
gives them a third-party, objective
measure of their excellence in
computer networking. These two
students have reached this pinnacle
of success not only because of the
knowledge and skills gained through
hard work within the program
of study, but also because they
set extremely high standards for
themselves, driving them to achieve
beyond the boundaries of their
course work.”
Another Canadian team of
Michael Antonette and Feng Yang
from Southern Alberta Institute of
Technology placed seventh.
More than 1,000 college and
university students from across the
U.S, and Canada competed in the
competition, which consisted of
three rounds culminating Dec. 8,
2010, in a live virtual event. NetRiders
is an annual competition that uses
Cisco Web 2.0 technologies to create
Finishing first in the NetRiders Skills Challenge for North America was the team of
1 st Carl Verge (left) and Brian Wilson (right), Algonquin College
Place Team: Carl Verge (left) and Brian Wilson (right), Algonquin College
an interactive experience, enhance
classroom learning, and motivate
young people to further pursue
technology education and training.
More than 10,000 students
across 80 countries have competed
in regional NetRiders competitions
over the past year. The U.S. and
Canada NetRiders Theatre Finale
competition involved more than
45 teams representing 42 states
and five provinces. Networking
Academy students competed in a
variety of activities, including a timed
theoretical exam, a Cisco Packet
Tracer network simulation activity,
and a Cisco Packet Tracer exam.
The top 10 winners received
prizes, including a grand-prize study
trip to Cisco U.S. headquarters in
January 2011, which was awarded to
the first- and second-place teams.
Other prizes included Flip video
cameras and Linksys wireless routers.
- The U.S. and Canada Theatre
Winners were:
• 1st Place: Carl Verge and Brian
Wilson, Algonquin College
(Ontario)
• 2nd Place: Jeremiah Shore and
Nathan Buchholz, Blue Ridge
Community and Technical College
(West Virginia)
• 3rd Place: Alandra Oukrop and
Kent Savage, Montana State
University-Billings (Montana)
• 4th Place: Ryan Stalets and Albert
Kennis, University of Illinois-
Springfield (Illinois)
• 5th Place: Zachary Lichliter and
Donald Block, West Kentucky
Community and Technical College
(Kentucky)
• 6th Place: Michael Lowry and
Michael Schanck, New Hampshire
Technical Institute-Concord (New
Hampshire)
• 7th Place: Michael Antonette
and Feng Yang, Southern Alberta
Institute of Technology (Alberta,
Canada)
• 8th Place: Michael Eckhart and
Barry Fedon, Northamption
Community College (Pennsylvania)
• 9th Place: Ross Weseloh and Brian
Berg, Lake Area Technical Institute
(South Dakota)
• 10th Place: Nathan Miller and
Stephen Mesik, Youngstown State
University Academic (Ohio)
Global LT picks
Lambert as global
marketing manager
Global- LT, Troy, MI, a language,
translation and relocation
destination services company,
has hired Kristin Lambert as
global marketing manager.
With longer than 10 years of
industry experience in North
America working alongside global
companies, she brings a wealth of
experience that will evolve Global-
LT’s global marketing strategy.
In her previous roles, she
worked for MWW Group where she
specialized in public relations work
for Volkswagen. Her dedication
and experience has landed her
an excellent placement record, a
rolodex of media contacts and an
eye for creativity and cutting edge
marketing strategies.
Lambert’s position is integral to
the continuing growth that Global-
LT has seen in its longer than 30-
year existence. She will support
US-based headquarters as well as
remote offices in London, Hong
Kong and Frankfurt.
Kristin Lambert has longer than
10 years experience in North
America working alongside global
companies.
On March 17, 2011 the Manitoba
Customer Contact Association held
an education forum “$peaking to a
$ucce$$ful, $ound Future. The key
topics included: Social Response and
the Contact Centre, (and the impact
on contact centres ;) Remote is Green
(trends and successes with a variety of
remote applications); What’s Working
and What’s Not in Recruitment,
Recognition, Retention; and Tapping
into an Untapped Labour Pool (and
meeting diversity requirements).
MCCA staff thanks all presenters
and delegates for their part in adding
to the success of this event.
Visit the Web site www.mcca.
mb.ca and watch for further details
on: -
1. The Annual General Meeting
(AGM) is scheduled for Thursday,
May 12, 2011 4:00 – 6:30 p.m. at
the Fairmont Winnipeg, Wellington
Room, 1 Lombard Place, Winnipeg.
2. Mark your calendar for May 26,
2011 and plan to attend the fun
golf tournament being held at the
Kingswood Golf and Country Club,
La Salle, Manitoba.
The MCCA exists to promote the
development and sustainability of
a growing, healthy and dynamic
industry. Find out how membership
can add value to your organization.
28 contact management.ca March / April 2011