Invoicing in 16 European countries - Itella Corporation

Figure 5. Percentages of consumers receiving fully electronic and email invoices (n = 9037).
Figure 6. Consumers’ present use of invoice reception channels, % invoices (n = 9037).
in the future, too. This is particularly true of email reception. On
the other hand, getting an invoice through one electronic channel
increases the chances of receiving invoices through other electronic
channels as well. Clearly, the strongest confrontation in preferences is
between paper letters and email. Those favoring email invoicing wish
7 | Itella Information survey: Invoicing in 16 European countries
to dispense with paper letters, and those favoring paper letters do not
want to receive their invoices, at least, by email. On the other hand,
all electronic invoicing channels are now used partly in complement,
and some preference for parallel use in the future was also found.
The general picture can be clarified by segmenting use and