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Leadership, governance and management Governance and quality management were high on the agenda during 2010-11 with the development of the new 2011-13 Strategic Plan, a quality management system and the launch of our Reconciliation Action Plan. During the year we increased our income to $4,904,760 and achieved a surplus of $31,297, increasing our equity to $1,014,420. Our auditors gave us an unqualified audit. We gained new Commonwealth funding for a range of projects for the Aboriginal and Torres Strait Islander Human Services Coalition, new funding for our low income consumer advocacy work and new funding for the resilience project we are undertaking in conjunction with Griffith University. Improved technology included a replacement telephone system, the roll-out of new PCs in our Townsville office, the development and launch of a fresh-look website as well as an intranet and an IT helpdesk system. Lacreicha Major and Kate Lowah-Bond undertook Aboriginal and Torres Strait Islander traineeships with QCOSS during 2010-11. IT experts Leonard O’Sullivan and Dietmar Frick in the QCOSS server room. We invested a record $42,400 in staff training and development, with all staff undertaking some development activities and 13 per cent undertaking a traineeship or supported university study. We had two identified Aboriginal and Torres Strait Islander traineeships and three other traineeships. There were no industrial disputes. Our staff numbers rose by 24 per cent during the year. We now have a record 52 employees working in Brisbane, Townsville, Cairns, Ravenshoe, Mt Isa, Wide Bay, the Gold Coast, Toowoomba and Caboolture. We developed a new policy to support staff experiencing domestic and family violence and implemented a new capability framework. We continued to implement the 2009 Queensland Industrial Relations Commission Pay Equity Decision, rectifying the historic, gender-based undervaluation of the work of community sector workers. There were no workplace injuries resulting in compensation, a new workplace health and safety officer was appointed and workplace health and safety representatives were elected for Brisbane and regional workers. Comprehensive occupational health and safety audits were conducted in our Brisbane and Townsville offices. The staff survey revealed 87 per cent of staff understand QCOSS goals and how we are seeking to achieve them (up 9 per cent), 97 per cent of staff are interested and involved in our work (up 8 per cent), 78 per cent have clear priorities and a program of work (up 9 per cent) and 95 per cent of staff have a performance plan in place (up 23 per cent). 20 Annual Report 2010-11
The management team from left: Jody Tunnicliffe, John Mikelsons, Jill Lang, Sarah Coles and Jenny Whitworth. Future outlook In the coming year we look forward to accreditation of our quality management system to ISO 9001 and the roll-out of new customer relationship management and human resource information systems. We will develop business continuity plans for future natural disasters and undertake a coordinated review of suppliers to ensure we are getting value for money. A new human resources information system will be rolled out and our Certified Agreement will be renegotiated early in 2012. Gail Hanger and Andrea Porter map out their vision for a positive future for QCOSS at the annual planning day. Anne Curson and Kim Adams put their views forward at the annual planning day. 21
Page 1: ANNUAL REPORT 2010-11
Page 4 and 5: QCOSS would like to thank its Board
Page 6 and 7: Vision, purpose & values Our vision
Page 8 and 9: Key outcomes During 2010-11, QCOSS
Page 10 and 11: Responding to a summer of disasters
Page 12 and 13: Policy advocacy highlights Campaign
Page 14 and 15: Low income consumer advocacy Ensuri
Page 16 and 17: Sector development Leading and advo
Page 18 and 19: Communications and member engagemen
Page 20 and 21: Growing stronger children’s servi
Page 22 and 23: Coalition ensuring Indigenous acces
Page 26 and 27: Governance committee report This ha
Page 28: Financial Reports 24 Annual Report
Page 32: 28 Annual Report 2010-11
Page 51 and 52: Bowen Neighbourhood Centre Boystown
Page 53 and 54: Murrie Watch A.T.S.I Corp Nambour C
Page 55 and 56: Helen Delaney Helen Twohill Helen W

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