Headway Brain Injury Rehabilitation Program 2009 Report Card

Headway Brain Injury Rehabilitation
Program 2009 Report Card
Headway is a CARF
accredited program
The Headway Outpatient Rehabilitation Program offers treatment for individuals who have had
a brain injury or stroke. Headway is located in Billings, Montana and is a part of St. Vincent
Healthcare. We serve patients from eastern Montana, northern Wyoming and the western Dakotas.
Since 1995 Headway has been a CARF accredited healthcare leader in eastern Montana by helping
over one-thousand patients.
Headway offers speech language and occupational therapy
that can address memory, strategies for new learning, and
better communication. We also offer physical therapy,
counseling, neuropsychological services, recreational
therapy, and care management support.
We treat the whole person by considering physical, spiritual,
emotional health, and vocational needs.
Headway is the only “coordinated intensive day
treatment program” in eastern Montana. That means that
helping people with brain injuries is our only focus. The
Headway team publishes this yearly “Report Card” to share
with the community the high - quality of our treatment.
Recreational therapy is used to improve
functional skills to return to previous leisure interests.
Headway patients in 2009:
• Progressed an average of 27.6% with functional memory
• Progressed an average of 28.7% in problem solving ability
• Progressed an average of 27.9% with stair climbing and ambulation
• Progressed an average of 40.9% in advanced activities of daily living
• Awarded Headway with an over-all satisfaction score of 4.8 (out of 5.0 possible.)
• Awarded our rehabilitation team a 4.91 out of 5.0 possible for “how well team members met
their needs and expectations” (from 22 surveys taken in 2009.)
Headway Rehabilitation patient satisfaction scores 2007 - 2009 (out of five possible)
4.85
4.8
4.75
4.7
4.65
4.6
4.83
4.79 4.8
2007 2008 2009
Average
Target
Goal 4.7
Information about the satisfaction of our patients plays a central role in improving the quality of our
services. The vast majority of our patients feedback shared that they were helped “more than
expected” or that they were “helped a great deal” while in the Headway Program.

The primary goal of the Headway team is that patients make functional, measurable progress.
Headway keeps track of functional gains patients make
and have found that 93.5% of our patients (in 2009)
reached their therapy goals. Our data shows that
patients in Headway made an over-all 28.9%
improvement!
A patient learns medication management strategies
Information about Headway patients:
• Total served: 85
• Initial evaluations: 74 (48 came for on-going
services.)
• Services offered equally to men and women
(52% vs.48% respectively) Headway uses realistic situations to teach patients
• Average age: 41 (14 to 68 years-old)
• Ethnicity: Caucasian: 92.9%
Native-American: 3.5%, Hispanic-American: 1.1%, African-American 1.1%, Asian-American 1.1%
The Headway program offers a flexible comprehensive rehabilitation “team approach.”
Our patients’ therapy with Headway is tailor-fit to meet rehabilitation goals, schedules are adjusted to
be convenient and maximize long-term medical gains. Therapy can be scheduled one time per week
(if that is all that is needed) to as much as six (6) hours of therapy per day, five days per week. On
average patients get about 9 hours of therapy per week and therapy usually lasts about two months.
The professional team at Headway is the only coordinated intensive day-treatment program
for people with acquired brain injuries in eastern Montana
Heather Watts, PT Mike Schnoor, TR Bob Snizek, CRC Martha Sherrill, ST Dr. David Gumm Mary Sarff, LCPC Nicole Gross, OT
Referrals to Headway can be made by physicians,
physician assistants, or nurse practitioners. For more
information about how you or a loved one can receive our
services call Headway at 238-6440.