Helping you to understand your British Gas bill - Which.co.uk
Helping you to understand your British Gas bill - Which.co.uk
Helping you to understand your British Gas bill - Which.co.uk
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7<br />
Where can I get<br />
some help?<br />
For our team use these details<br />
Online<br />
britishgas.<strong>co</strong>.<strong>uk</strong><br />
To manage <strong>you</strong>r ac<strong>co</strong>unt, flex <strong>you</strong>r<br />
payments and submit <strong>you</strong>r meter reads.<br />
Speak <strong>to</strong> one of our team<br />
0800 048 0101<br />
Mon-Fri 8am - 8pm / Sat 8am - 6pm<br />
Write<br />
Our address is<br />
<strong>British</strong> <strong>Gas</strong><br />
PO BOX 4805<br />
Worthing<br />
BN11 9QW<br />
For ac<strong>co</strong>unt questions please have<br />
<strong>you</strong>r meter reading handy.<br />
Consumer Checklist<br />
The Staying<br />
Connected Energy<br />
Consumer Checklist<br />
<strong>co</strong>ntains key<br />
information for<br />
energy <strong>co</strong>nsumers<br />
<strong>to</strong> get and stay<br />
<strong>co</strong>nnected <strong>to</strong> their<br />
energy supply. See<br />
britishgas.<strong>co</strong>.<strong>uk</strong>/<br />
<strong>co</strong>nsumerchecklist<br />
Bills for the visually impaired<br />
Call us: 0800 072 8625<br />
Textphone: 18001 0800 072 8626<br />
Your gas meter point<br />
reference number is:<br />
6 15 65 47 06<br />
Emergency<br />
Smell gas?<br />
0800 111 999<br />
(24 hours a day)<br />
Electrical emergency or<br />
power cut?<br />
0800 783 8866<br />
(24 hours a day)<br />
Boiler breakdown<br />
0800 294 9650<br />
(24 hours a day)<br />
We're never far away<br />
in an emergency.<br />
If <strong>you</strong>r boiler or central<br />
heating isn't working<br />
just give us a call.<br />
Your electricity supply<br />
number is:<br />
S<br />
01 801 300<br />
19 0004 8007 121<br />
Seeboard Price Area<br />
Siemens read <strong>you</strong>r meter<br />
To find the name and<br />
address of the <strong>co</strong>mpany<br />
responsible for the gas<br />
pipeline delivery network <strong>to</strong><br />
<strong>you</strong>r home, please call:<br />
08701 600 229<br />
Mon-Fri 8am - 9pm<br />
excluding Bank Holidays.<br />
The <strong>co</strong>mpany responsible<br />
for the electricity supply<br />
delivery network is:<br />
UK Power Networks<br />
Fore Hamlet<br />
Ipswich<br />
Suffolk<br />
IP3 8AQ<br />
TCRL017 08|<br />
Your<br />
electricity MPAN<br />
Your<br />
gas MPRN<br />
If <strong>you</strong>'re<br />
unhappy with<br />
the service<br />
we have<br />
provided<br />
Please <strong>co</strong>ntact us on<br />
0800 072 8631<br />
Mon-Fri 8am-8pm /<br />
Sat 8am-6pm<br />
or go online at<br />
britishgas.<strong>co</strong>.<strong>uk</strong>/<br />
energy<strong>co</strong>mplaints<br />
or write <strong>to</strong><br />
<strong>British</strong> <strong>Gas</strong> Cus<strong>to</strong>mer<br />
Solutions Team,<br />
PO BOX 4804,<br />
Worthing BN11 9QU<br />
We will do all we can <strong>to</strong><br />
resolve <strong>you</strong>r issue straight<br />
away. If <strong>you</strong> remain unhappy<br />
please write <strong>to</strong> Lynda<br />
Campbell, Head of Complaints<br />
at the same address.<br />
Citizens Advice <strong>co</strong>nsumer<br />
service provides free,<br />
<strong>co</strong>nfidential and impartial<br />
advice on <strong>co</strong>nsumer issues.<br />
Visit adviceguide.org.<strong>uk</strong> or call<br />
08454 04 05 06<br />
If <strong>you</strong>r <strong>co</strong>mplaint remains<br />
unresolved after 8 weeks<br />
<strong>you</strong> can <strong>co</strong>ntact<br />
Ombudsman Services:<br />
Energy on 0330 440<br />
1624 (Textphone 0330<br />
440 1600) or online at<br />
os-energy.org<br />
0800 calls free from BT land line.<br />
Mobiles and other providers' charges may vary.<br />
Calls may be moni<strong>to</strong>red and/or re<strong>co</strong>rded for quality and <strong>co</strong>mpliance purposes.<br />
<strong>British</strong> <strong>Gas</strong> Trading Limited Registered in England No. 3078711.<br />
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.<br />
VAT Registered Number 684 9667 62. Bill date & tax point 12 Jan 2013.
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