Helping you to understand your British Gas bill - Which.co.uk

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Helping you
to understand
your British Gas
bill
K
Mrs Sarah Sample
Say
23 Sample QUEENS Street
ROAD
TEDDINGTON
Sample Town
MIDDLESEX
Sample County
TW11 Post Code
0LX
Your gas &
electricity update
Statement date:
12 Jan 2013
Statement period:
10 Oct 2012 - 9 Jan 2013
Your customer number:
12 8534 00564478 95 9042 0051
Your dual fuel usage
1
What have I used?
Gas total: £339.68
Electricity total: £105.48
£445.16
Your actual energy
use was
=8085.82 kWh (kilowatt hours)
Gas total: 7367.82 kWh
Electricity total: 718 kWh
Your actual meter readings
Gas 3 2 4 2
Electricity 0 7 5 7 0
You're on our Standard tariff for both
gas and electricity
I'd like more detail
See step 4
Your usage per fuel
2
Your Monthly Direct Debit Account
3
What do I pay?
Your account balance before -£676.13
What you've used (including VAT & £440.42
discounts)
What you've paid -£750.00
Direct Debit 5 Nov 2012 -£250.00
Direct Debit 4 Dec 2012 -£250.00
Direct Debit 4 Jan 2013 -£250.00
Your monthly payment
will decrease to
Your new payment
will start on 4 Feb 2013
£205.00
Your account balance now -£985.71
credit
Gas balance -£632.62
Electricity balance -£353.09
Why are my payments less?
See step 4
To manage your payments online
britishgas.co.uk/ddonline

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4
I'd like more detail
What am I paying for?
Total kWh used 8085.82
Total gas kWh used 7367.82
Total electricity kWh used 718.00
What's a kilowatt hour?
A kilowatt hour gives you:
A cooked breakfast
Food kept fresh
or
for a family of four
and frozen for a day
Your gas use in detail
Meter number: 827
Your electricity use in detail
Meter number: Z10SP16551
10 Oct 2012 - we read your meter 06852
15 Nov 2012 - estimated meter reading 07119
Estimated kWh used over 37 days 267.00
Cost of first 73 kWh used at 23.643p £17.26
Cost of next 194 kWh used at 11.031p £21.40
Cost of electricity used this period £38.66
16 Nov 2012 - estimated meter reading at 07119
price change
9 Jan 2013 - we read your meter 07570
Actual kWh used over 55 days 451.00
Cost of first 108 kWh used at 21.057p £22.74
Cost of next 343 kWh used at 12.850p £44.08
Cost of electricity used this period £66.82
Gas unit rates on
your current tariff
10 Oct 2012 - we read your meter 3007
15 Nov 2012 - estimated meter reading 3083
Estimated units used over 37 days 76
(Unit calorific value for this period 39.00)
Gas units converted into kWh 2382.78
Cost of first 272.00 kWh used at 8.431p £22.93
Cost of next 2110.78 kWh used at 3.936p £83.08
Cost of gas used this period £106.01
16 Nov 2012 - estimated meter reading at 3083
price change
9 Jan 2013 - we read your meter 3242
Actual units used over 55 days 159
(Unit calorific value for this period 39.00)
Gas units converted into kWh 4985.04
Cost of first 404.00 kWh used at 7.786p £31.46
Cost of next 4581.04 kWh used at 4.414p £202.21
Cost of gas used this period £233.67
Total gas used £339.68
Direct Debit discount -£12.52
VAT at 5.00% £16.35
Total gas including VAT £343.51
Total electricity used £105.48
Dual Fuel discount
Direct Debit discount
-£3.60
-£9.58
VAT at 5.00% £4.61
Total electricity including VAT £96.91
Total without VAT £419.46
Total VAT £20.96
Electricity unit rates
on your current tariff
Total = £440.42
Gas is a natural product. One unit does not always
produce exactly the same amount of energy. In order to
price energy from gas consistently, we convert your
units used into kilowatt hours of energy, using the
following formula:
a. imperial units used See detail
b. x metric conversion 2.83
c. x calorific value See detail
d. x volume correction 1.0226400
e. ÷ metric conversion 3.6
f. = kWh See detail
Why your payments are less
We're reducing your payments because the amount
of energy you're using has changed since our original
forecast. We'll carry your balance forward to your
annual review. If we've a recent meter reading and
you're more than £100 in credit at your annual review
we'll automatically refund you.

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5 To see all the ways you can
Can I save some
money?
save with us go to
britishgas.co.uk/betterdeal
The costs shown in the tariff options below are based on paying by Direct Debit and a similar Low usage
household, as you used less than 2700 kWh of electricity last year.
1. Review
Your current tariff is
Standard
The cost of your unit rates may change
if the price of supplying you with energy
changes.
Annual Cost: £350
No exit fee / No standing charge
To get a personalised quote or to change your tariff
go to britishgas.co.uk/betterdeal
2. Be smarter
How energy efficient is your home?
Complete our report and take steps to cut
your energy use and save money? Visit
britishgas.co.uk/es today.
Some of our tariff options are:
Clear & Simple
- Variable
- No end date
Annual Cost:
£329
No exit fee
Online Variable
Feb 2014
- Online Variable
- Until 28.02.14
Annual Cost:
£309
Exit fee
Fix & Fall March
2014
- Fixed
- Until 31.03.14
Annual Cost:
£339
Exit fee
6
Where does my money go?
The information below shows how what you pay covers
much more than just the wholesale cost of electricity*.
External Costs
Our Costs
41%
Wholesale
electricity
costs
24%
Delivery to
your home
(Regulated
by Ofgem)
20%
Government
taxes
(including
Green Levies
& Social
Support)
11%
Operating
costs
4%
Our profit
*Breakdown figures based on actual British Gas cost averages from 2009 to 2011,
including average annual consumption of 3,890 kWh of electricity and average
regional prices. Profit figure shown is after tax.
7
Ways to pay
You'll need your customer number:
85 00 41 59 07 01
Switch to Direct Debit
It’s easy, convenient
and saves you money.
Plus collect 800 Nectar
points for each account
you switch. Go to
britishgas.co.uk
Credit or Debit card
Online or by phone:
visit britishgas.co.uk/
MakeAPayment or call us
on 0800 107 0224
Internet or phone
banking Pay us directly
using account number
71584685 and sort code
40-05-30, quoting your
customer number:
85 00 41 59 07 01
PayPoint
Take this bill and pay
by cash.
SMS
Call us on 0800 048 0202
to register
Bank or by post
Take your payment slip
with your payment card,
cash or a cheque to the
bank. Or send a cheque
made payable to
‘British Gas Trading Ltd’.
Write your customer
number on the back
and send to:
British Gas,
Payment Area 55,
Camberley,
GU95 1AB
Post office
Take your payment slip with
your payment card, cash or
a cheque made payable to
'Post Office Ltd'.
Allow 3 working days for
payment to clear the bank/
Post Office and PayPoint, 5 if
you pay by post.
Please don’t send cash in
the post.

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7
Where can I get
some help?
For our team use these details
Online
britishgas.co.uk
To manage your account, flex your
payments and submit your meter reads.
Speak to one of our team
0800 048 0101
Mon-Fri 8am - 8pm / Sat 8am - 6pm
Write
Our address is
British Gas
PO BOX 4805
Worthing
BN11 9QW
For account questions please have
your meter reading handy.
Consumer Checklist
The Staying
Connected Energy
Consumer Checklist
contains key
information for
energy consumers
to get and stay
connected to their
energy supply. See
britishgas.co.uk/
consumerchecklist
Bills for the visually impaired
Call us: 0800 072 8625
Textphone: 18001 0800 072 8626
Your gas meter point
reference number is:
6 15 65 47 06
Emergency
Smell gas?
0800 111 999
(24 hours a day)
Electrical emergency or
power cut?
0800 783 8866
(24 hours a day)
Boiler breakdown
0800 294 9650
(24 hours a day)
We're never far away
in an emergency.
If your boiler or central
heating isn't working
just give us a call.
Your electricity supply
number is:
S
01 801 300
19 0004 8007 121
Seeboard Price Area
Siemens read your meter
To find the name and
address of the company
responsible for the gas
pipeline delivery network to
your home, please call:
08701 600 229
Mon-Fri 8am - 9pm
excluding Bank Holidays.
The company responsible
for the electricity supply
delivery network is:
UK Power Networks
Fore Hamlet
Ipswich
Suffolk
IP3 8AQ
TCRL017 08|
Your
electricity MPAN
Your
gas MPRN
If you're
unhappy with
the service
we have
provided
Please contact us on
0800 072 8631
Mon-Fri 8am-8pm /
Sat 8am-6pm
or go online at
britishgas.co.uk/
energycomplaints
or write to
British Gas Customer
Solutions Team,
PO BOX 4804,
Worthing BN11 9QU
We will do all we can to
resolve your issue straight
away. If you remain unhappy
please write to Lynda
Campbell, Head of Complaints
at the same address.
Citizens Advice consumer
service provides free,
confidential and impartial
advice on consumer issues.
Visit adviceguide.org.uk or call
08454 04 05 06
If your complaint remains
unresolved after 8 weeks
you can contact
Ombudsman Services:
Energy on 0330 440
1624 (Textphone 0330
440 1600) or online at
os-energy.org
0800 calls free from BT land line.
Mobiles and other providers' charges may vary.
Calls may be monitored and/or recorded for quality and compliance purposes.
British Gas Trading Limited Registered in England No. 3078711.
Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
VAT Registered Number 684 9667 62. Bill date & tax point 12 Jan 2013.