Imation RDX Media Secure User Manual

Copyright
© Imation Corp. All rights reserved. This item and the information contained herein
are the property of Imation.
No part of this document may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language in any form
or by any means, electronic, mechanical, magnetic, optical, manual, or otherwise,
without the express written consent of Imation.
Limitations
Imation makes no representation or warranties with respect to the contents of this
document and specifically disclaims any implied warranties of merchantability or
fitness for any particular purpose.
Further, Imation reserves the right to revise this publication without obligation of
Imation to notify any person or organization of such revision or changes.
Trademark Notices
Imation and the Imation logo are trademarks of Imation Corp.
RDX is a registered trademark of Tandberg Data ASA.
All other trademarks are the property of their respective owners.

Revision History
Date Manual Version Description
5/2012 1.0 Initial development for RDX®
Media Secure Client, version
2.1

Introduction
Scope
This document provides information about installing, operating, and troubleshooting
the RDX® Media Secure cartridge product. It is intended for system administrators
and users who need information on the RDX Media Secure cartridge product.
Contact Imation
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Oakdale, MN 55128
USA
Tel. (800) 351-8186
Technical Support
techsupport@imation.com
www.imation.com/support
Product Warranty
Limited Warranty: If any defect in material or manufacture appears within 3 years of
the date of original purchase of this product, it will be replaced or the purchase price
refunded.
For more information, go to www.imation.com/rdx. This warranty does not apply to
normal wear or damage from misuse, abuse or accident. Imation will not be liable for
any lost data or other indirect, incidental or consequential damages. This warranty
gives you specific rights - you may have other rights that vary from country to
country.
Product Registration
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today at:
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Contents
Introduction ......................................................................................................4
Scope ...................................................................................................................... 4
Contact Imation ....................................................................................................... 4
Technical Support.................................................................................................... 4
Product Warranty..................................................................................................... 4
Product Overview.............................................................................................3
Overview.................................................................................................................. 3
Features .................................................................................................................. 3
RDX Media Secure .............................................................................................. 3
Security features .................................................................................................. 4
Product Requirements and Software Compatibility..........................................5
System Requirements ............................................................................................. 5
Operating systems ............................................................................................... 5
Required supporting software .............................................................................. 5
Compatible Backup Applications ............................................................................. 6
Installation and Setup.......................................................................................7
Install Software ........................................................................................................ 7
To install RDX Media Secure Client..................................................................... 7
Setting up the RDX Media Secure Cartridge ........................................................... 9
Set up Secure Media Login Information ................................................................ 10
To set up secure media...................................................................................... 10
Uninstall Software.................................................................................................. 11
Operating RDX Media Secure........................................................................13
Log into RDX Media Secure .................................................................................. 13
To log in ............................................................................................................. 13
Encryption and Decryption .................................................................................... 14
Encrypt files........................................................................................................ 14
Decrypt files ....................................................................................................... 14
Access encrypted information without the RDX Media Secure Client software . 14
Recover Password ................................................................................................ 15
To recover a password....................................................................................... 15
Using the RDX Media Secure Client Menu ....................................................18
RDX Media Secure Client Menu Functions ........................................................... 18
To access the RDX Media Secure Client menu................................................. 18
View Manual .......................................................................................................... 19
To access the manual ........................................................................................ 19
Change Password ................................................................................................. 19
To change a password....................................................................................... 20
Change Hint Question/Answer .............................................................................. 22
To change hint information................................................................................. 22
Logoff All Drives .................................................................................................... 23
Contents - i

To logoff drives................................................................................................... 23
Upgrade Java ........................................................................................................ 24
To select the Upgrade Java option .................................................................... 24
Re-enter Passwords .............................................................................................. 24
To re-enter a password ...................................................................................... 25
Safely Remove Device .......................................................................................... 26
To safely remove an RDX Media Secure cartridge............................................ 27
Recycle Device...................................................................................................... 28
Recycle cartridges.............................................................................................. 28
To recycle a cartridge......................................................................................... 28
Access third-party shred software information ................................................... 29
To access third-party shred software information .............................................. 30
About ..................................................................................................................... 31
To view the About RDX Media Secure Client dialog box ................................... 32
To view the license agreement .......................................................................... 32
To view cartridge information ............................................................................. 33
Troubleshooting .............................................................................................34
Troubleshooting Information.................................................................................. 34
Contacting Imation .........................................................................................36
Company Information ............................................................................................ 36
Technical Support.................................................................................................. 36
Contents - ii

Product Overview
Overview
The RDX Media Secure product consists of a RDX cartridge and RDX Media Secure
Client software. This secure product is used in conjunction with an RDX docking
station directly attached to a host computer that has a Microsoft® Windows®
operating system installed on it (both of which are sold separately from the RDX
Media Secure product).
The RDX Media Secure cartridge consists of a rugged, removable disk cartridge.
When used with a RDX docking station, it enables users to back up data like a tape
drive, with the instant access of a hard drive. For more information about Imation
RDX cartridges and docking stations, please refer to RDX Removable Hard Disk
Storage System User Guide, which is included with Imation RDX Hard Disk Storage
Systems.
The RDX Media Secure Client software enables users to encrypt the data stored on
their RDX Media Secure cartridge.
The installation file for the RDX Media Secure Client software is located on the RDX
Media Secure cartridge. Users install the software on their computers so that it can
protect RDX Media Secure cartridges used with the computers.
Features
Following are descriptions of the features of the RDX Media Secure cartridge and the
RDX Media Secure Client software.
RDX Media Secure
• Red color enables easy distinction from other RDX media
• Provides forward and backwards compatibility with all direct-attach RDX docking
stations
• Provides high level of data reliability:
• Ruggedized cartridge designed to prevent data loss due to normal user
handling of cartridge
• Cartridge materials engineered to protect from data loss due to electrostatic
discharge (ESD)
• Media error rate determined by hard disk drive (HDD) model in cartridge
Product Overview: Overview 3

• Includes a fault indicator at the front of the cartridge to inform users when the
cartridge is faulty
• Includes a write-protect switch to protect the cartridge from accidental overwrite
of user data
• Includes venting to enable cooling of the HDD
• Includes gripping features for automation
• Provides a rear opening for use with a latch to control media removal
• Profile is unsymmetrical (keyed) to prevent incorrect insertion
Security features
• Incorporates a FIPS 140-2 certified cryptographic module to provide AES 256-bit
encryption
• Automatically encrypts and decrypts data exclusively on RDX Media Secure
cartridges
• Encryption and decryption operations are transparent to users
• Includes built-in password recovery mechanism with countermeasures to prevent
password attacks
• Recycle feature cryptographically erases all data for media disposal or
repurposing
Product Overview: Features 4

Product Requirements and
Software Compatibility
System Requirements
Operating systems
RDX Media Secure cartridges function with the following operating systems:
• Microsoft® Windows® XP Professional with latest service pack
• Microsoft Windows Vista, 32- and 64-bit versions, with latest service pack
• Microsoft Windows 7, 32- and 64-bit versions, with latest service pack
• Microsoft Windows Server 2003, 2008, and 2008 R2, with latest service packs
Required supporting software
The following software applications are prerequisites for installing RDX Media
Secure Client.
Company Product Name Version
Oracle® Corp. Java Version 6, update 31 or
newer, 32-bit
RDX docking station
manufacturer
RDX utilities (generic term,
not product name)
Latest version
If RDX Media Secure Client does not run automatically after installation, it is possible
that Java is not installed on the host computer for the RDX docking stations or that
an unsupported version is installed.
Users can check their list of installed programs through the Windows Control Panel
to see if the 32-bit version of Java, version 6.31 or newer is installed on their PC. If it
is not, they can download Java for free from http://java.com.
IMPORTANT: It is required that the 32-bit version of Java be installed on the
computer to run the RDX Media Secure Client software, even if the 64-bit
version of Java is already installed.
Product Requirements and Software Compatibility: System Requirements 5

Compatible Backup Applications
For a list of compatible backup software applications verified to work with the RDX
Media Secure cartridges, please check the Imation support Web site at:
www.imation.com/support
Product Requirements and Software Compatibility: 6

Installation and Setup
To encrypt data on an RDX Media Secure cartridge, install the RDX Media Secure
Client software (included on the cartridge) on the host computer of the RDX docking
station. Then, set up the cartridge.
Install Software
The installation file for the software is located on the root of the RDX Media Secure
cartridge.
Note: Run the software installation file directly from the RDX Media Secure
cartridge. It will not function correctly if copied to another location and
executed.
To install RDX Media Secure Client
1. Verify that the host computer meets the system requirements.
2. Verify that the host computer has the required supporting software, including the
32-bit version of Java, installed on it.
3. Log into the host computer, using an account with administrator rights.
4. Insert an RDX Media Secure cartridge into an RDX docking station connected to
the host computer.
5. Through Windows Explorer, find and double-click the RDX Media Secure Client
installation file, which is located on the root of the cartridge.
6. In the first screen of the RDX Media Secure Client installation wizard, click Next.
Installation and Setup: Install Software 7

7. Review the license agreement, accept the terms of the license agreement, and
follow the installation instructions that display.
Installation and Setup: Install Software 8

8. After rebooting the host computer which is the last step of the installation
procedure, the user can log into the computer as any type of user (administrator
or non-administrator).
Following successful installation of the RDX Media Secure Client software, a padlock
icon displays in the notification area of the Windows taskbar (typically located in
the lower right corner of the desktop).
Right-clicking the icon displays a context menu of the functions available in RDX
Media Secure Client (all menu items are enabled after setting up the cartridge or
logging into it thereafter).
Setting up the RDX Media Secure Cartridge
Each RDX Media Secure cartridge requires a password to log in and enable its
cryptographic keys. Setting up the cartridge consists of entering a unique password
and supplying a hint question and answer for password recovery.
The cartridge set up dialog box automatically displays if there is no password for the
cartridge.
Users must know either their password or the answer to the password recovery hint
question to access their encrypted files. If they forget both, they will not be able to log
into the cartridge and access their files.
Installation and Setup: Setting up the RDX Media Secure Cartridge 9

Set up Secure Media Login Information
It is recommended that users create strong passwords by entering a complex pass
phrase that consists of at least eight characters and a mixture of alphabetical
characters, numerals, and symbols instead of a simple password.
Login Component
Password
Hint question
Hint answer
Requirements
– Must be 8 characters or more
– Must contain an alphabetical character
– Must contain a numeral
– Is case-sensitive
– Must not contain the user name of the
Windows account logged into the RDX
host computer
– Must be 2 characters or more
– Must not contain the password
– Must not contain the hint answer
– Must be 8 characters or more
To set up secure media
1. Insert the secure media into an RDX docking station connected to a host
computer that has RDX Media Secure Client installed on it.
2. In the user setup dialog box, enter a password that conforms to the password
requirements in the Password and Confirm boxes.
Installation and Setup: Set up Secure Media Login Information 10

3. Enter a hint question that conforms to the hint question requirements.
4. Enter a hint answer that conforms to the hint answer requirements.
5. Click OK.
When finished, a message will appear indicating that the RDX Media Secure
cartridge is ready for use.
Uninstall Software
The uninstall feature of Windows Control Panel enables the user to uninstall the RDX
Media Secure Client software.
IMPORTANT: RDX Media Secure cartridges will not function properly if the
RDX Media Secure Client software is uninstalled.
Installation and Setup: Uninstall Software 11

Installation and Setup: Uninstall Software 12

Operating RDX Media Secure
Operating RDX Media Secure consists of:
• Inserting the secure media into an RDX docking station connected to a host
computer that has RDX Media Secure Client installed on it
• Providing the cartridge password
• Working with files on the cartridge (e.g., adding, modifying, and deleting) as one
would with any Windows storage device, which in the process automatically
encrypts and decrypts them
Log into RDX Media Secure
After cartridge setup, RDX Media Secure cartridges require providing a password
every time that they are inserted into the RDX docking stations or whenever the host
computer is restarted.
Note: Any attempt to access the encrypted files on the cartridge before the
password has been entered will not succeed. Difficulties accessing these files
may persist even after entering the correct password due to Windows file
system caching. Ejecting and reinserting the cartridge, followed by reentering
the password, will clear these issues.
To log in
1. Insert the encrypted media into an RDX docking station connected to a host
computer that has RDX Media Secure Client installed on it.
2. In the RDX Media Secure Client Login dialog box, enter the password for the
cartridge.
Operating RDX Media Secure: Log into RDX Media Secure 13

3. Click OK.
4. After the software has accepted the password, a notice displays that the
cartridge is ready for use. Also, all RDX Media Secure Client menu items are
now available.
Encryption and Decryption
When users add unencrypted files to an encrypted RDX Media Secure cartridge in a
computer that has by RDX Media Secure Client installed on it, the software
automatically and transparently encrypts the files.
Decrypting encrypted files on a cartridge in a computer that has RDX Media Secure
Client installed on it is as simple and transparent a process as encrypting them.
Encrypt files
RDX Media Secure Client will encrypt any files written to an RDX Media Secure
cartridge by an application, a DOS command window, or through Windows Explorer.
The encrypted files on an RDX Media Secure cartridge are inaccessible to
applications and the Microsoft Windows operating system when users are working
on computers that do not have RDX Media Secure Client installed on them. The files
are visible on the cartridge, but they are encrypted.
Decrypt files
Whenever a user opens a file encrypted by RDX Media Secure Client from a
computer that has RDX Media Secure Client installed on it, the software
automatically decrypts the file. It also decrypts the file when the user copies or saves
it to a location other than on the cartridge.
Access encrypted information without the RDX Media Secure Client software
If users want to use encrypted files on computers that do not have RDX Media
Secure Client installed on them, they can copy or save the files on the cartridge to
other removable media while the cartridge is inserted in a computer that has RDX
Media Secure Client installed on it.
Operating RDX Media Secure: Encryption and Decryption 14

Recover Password
If a user does not remember their password while logging in, they can choose to use
their hint question and answer to recover it.
They can choose to recover their password either instead of entering a password if
they are certain that they cannot remember their password. Or, they can initiate
password recovery after unsuccessfully trying to log in.
To recover a password
1. In the RDX Media Secure Client Login dialog box, click Recover Password.
– or –
After unsuccessfully entering a password, in the RDX Media Secure Client
Invalid Password dialog box, select the Attempt password recovery option and
click OK.
Operating RDX Media Secure: Recover Password 15

2. In the RDX Media Secure Client Recover Password dialog box, enter the hint
answer and click OK.
3. To view the password, in the RDX Media Secure Client Recovered Password
dialog box, click Show Password and click OK.
Note: The user can ignore the RDX Media Secure Client Recovered
Password dialog box and follow the next step if they are not interested in
viewing their password.
4. In the RDX Media Secure Client Login dialog box, which automatically contains
the password, click OK.
Operating RDX Media Secure: Recover Password 16

Operating RDX Media Secure: Recover Password 17

Using the RDX Media Secure Client
Menu
The RDX Media Secure Client menu enables users to perform all RDX Media Secure
Client functions other than encryption and decryption.
RDX Media Secure Client Menu Functions
The RDX Media Secure Client functions include:
• Modifying login information, such as the user password and hint information
• Logging in and off
• Enabling Java software upgrades
• Safely removing RDX Media Secure cartridges
• Recycling cartridges
• Viewing product and cartridge information
To access the RDX Media Secure Client menu
Right-click the RDX Media Secure Client padlock icon in the notification area of
the Windows taskbar (typically located in the lower right corner of the desktop).
The menu displays.
Using the RDX Media Secure Client Menu: RDX Media Secure Client Menu Functions 18

View Manual
You can access the .pdf file for this manual through the RDX Media Secure Client
menu if you have the Adobe ® Acrobat ® Reader software installed on your PC.
To download this free software, go to the Web site for Adobe Systems, Incorporated
at http://www.adobe.com.
To access the manual
Right-click the RDX Media Secure Client icon
and select View Manual.
The RDX Media Secure Client User Manual displays in a separate Adobe Acrobat
Reader window.
Change Password
Users can change their password through the RDX Media Secure Client menu.
While changing their password, they can view the password requirements, such as
minimum password length and type of characters.
Using the RDX Media Secure Client Menu: 19

To change a password
1. Right-click the RDX Media Secure Client padlock icon and select Change
Password.
The RDX Media Secure Client Change Password dialog box displays.
Using the RDX Media Secure Client Menu: Change Password 20

2. To view password requirements, click the View Password Requirements link.
The RDX Media Secure Client Password Requirements dialog box displays the
password requirements.
3. To change the user’s password:
a. Enter the existing password in the Old password box.
b. Enter the new password in the New Password and Confirm Password boxes.
c. If more than one RDX docking station is attached to the host computer and
more than one cartridge is inserted, select the drive-letter for the relevant
cartridge in the Device box.
d. Click OK.
Using the RDX Media Secure Client Menu: Change Password 21

Change Hint Question/Answer
Users can change their hint information (hint question, hint answer, or both) through
the RDX Media Secure Client menu.
To change hint information
1. Right-click the RDX Media Secure Client padlock icon and select Change Hint
Question/Answer.
The RDX Media Secure Client Change Password Hint dialog box displays.
2. Enter the cartridge password in the Password box.
3. To change the hint question, replace the question in the New Hint Question box
with a new hint question that consists of two or more characters.
4. Enter a hint answer of eight characters or more in the New Hint Answer box.
5. If more than one RDX docking station is attached to the host computer and more
than one cartridge is inserted, select the drive-letter for the relevant cartridge in
the Device box.
6. Click OK.
Using the RDX Media Secure Client Menu: Change Hint Question/Answer 22

Logoff All Drives
After users have logged into their cartridge, they can log out without ejecting the
cartridge through the RDX Media Secure Client menu. They can select the Re-enter
Passwords menu option to regain access to the cartridge without ejecting it.
Attempts to access encrypted files when the cartridges are logged off will result in an
error message indicating that the file is unavailable. Any unencrypted files on the
cartridges will be limited to read-only access.
To logoff drives
Right-click the RDX Media Secure Client padlock icon
Drives.
and select Logoff All
RDX Media Secure Client log offs all cartridges logged into the software.
Using the RDX Media Secure Client Menu: Logoff All Drives 23

Upgrade Java
The Upgrade Java menu option enables users to upgrade their Java software if they
encounter difficulties in upgrading. After they upgrade the software, they must restart
their PC.
IMPORTANT: This option does not initiate and run the Java software
upgrade.
To select the Upgrade Java option
1. Right-click the RDX Media Secure Client padlock icon and select Upgrade
Java.
2. Upgrade the Java software according to Java upgrade instructions.
3. Restart the computer after the upgrade process completes.
Re-enter Passwords
If users log out without ejecting their cartridge through the Re-Enter Passwords
option on the RDX Media Secure Client menu, they can log back in by selecting to
re-enter their password through this menu.
This functionality also enables users to enter a password for a cartridge that was
originally blocked by canceling or closing the password prompt.
Using the RDX Media Secure Client Menu: Upgrade Java 24

To re-enter a password
1. Right-click the RDX Media Secure Client padlock icon and select Re-enter
Passwords.
The RDX Media Secure Client Login dialog box displays.
2. Enter the user’s password and click OK.
– or –
Click Recover Password to initiate password recovery. (For more information on
recovering a user’s password, please refer to “To recover a password” on page
15.)
If more than one RDX docking station is attached to the host computer and more
than one cartridge is inserted, a login dialog box for the next cartridge displays.
Using the RDX Media Secure Client Menu: Re-enter Passwords 25

Safely Remove Device
IMPORTANT: The cartridge is formatted with the NTFS file system, so it is
very important that users safely remove it. Otherwise, data loss and/or
corruption of the file system on the cartridge can result.
For the same reasons, we caution users to safely remove cartridges before
disconnecting the RDX docking station cable from the host computer for the
external docking station or the RDX power cable from the power outlet if a
logged-in encrypted cartridge is inserted in the docking station and the RDX
Media Secure Client is running on the computer.
Users can employ several methods to safely remove an RDX Media Secure cartridge
from an RDX docking station. Safe removal consists of logically disconnecting the
cartridge from the Windows operating system, which then automatically ejects the
cartridge from the docking station. Following are some common ways to safely
remove a cartridge:
• Selecting Safely Remove Device on the RDX Media Secure Client menu
(recommended method, especially if two other methods have been tried but do
not succeed)
• Pressing the eject button on the RDX docking station (the RDX utility software
should be upgraded to the latest version to enable this feature)
• Right-clicking the drive-letter for the cartridge in Windows Explorer and choosing
Eject from the menu
Note: If an application has recently written a large amount of data to the
cartridge, RDX Media Secure Client may take additional time to safely
remove the cartridge.
Using the RDX Media Secure Client Menu: Safely Remove Device 26

To safely remove an RDX Media Secure cartridge
1. Close any application windows that are using files on the cartridge.
2. Right-click the RDX Media Secure Client padlock icon and select Safely
Remove Device.
The RDX Media Secure Client Safely Remove Device dialog box displays.
3. If more than one RDX docking station is attached to the host computer and more
than one cartridge is inserted, select the cartridge to be safely removed in the
device box.
4. Click OK.
RDX Media Secure Client safely removes and ejects the cartridge.
–or–
If the safe removal process encounters a problem, such as an application
attempting to write data to the cartridge, a message that enables forced ejection
of the cartridge displays.
To forcibly ejecting the cartridge without safely removing it first, click Force Eject.
Using the RDX Media Secure Client Menu: Safely Remove Device 27

IMPORTANT: To prevent data loss and/or corruption of the cartridge file
system, users should ensure that the drive light for the cartridge is not
flashing before initiating a forced ejection. This is particularly important for
computers that have the Windows XP or Windows Server 2003 operating
system installed on them.
Recycle Device
The RDX Media Secure Client software enables users to natively remove all of the
data on their encrypted cartridges, including the RDX Media Secure Client
application files. It also provides information about third-party shredding software that
has other algorithms to overwrite the data on their cartridges.
When users select the Recycle Device menu option, they can either choose to
recycle a cartridge or view information about third-party shredding software.
Recycle cartridges
If the software cannot remove one or more files (e.g., a file or application on the
cartridge may be open during the recycling operation), the user can reformat the
cartridge through their operating system as another method of removing all cartridge
contents.
To recycle a cartridge
1. Close any application windows that are using files on the cartridge.
2. Right-click the RDX Media Secure Client padlock icon and select Recycle
Device.
Using the RDX Media Secure Client Menu: Recycle Device 28

The RDX Media Secure Client Recycle and Shred Device Options dialog box
displays.
3. In the RDX Media Secure Client Recycle and Shred Device Options dialog box, if
more than one RDX docking station is attached to the host computer and more
than one cartridge is inserted, select the drive letter for the cartridge to recycle in
the device box.
IMPORTANT: Make sure to select the right cartridge to recycle, or the
software will remove the wrong contents.
4. Select the Recycle the device now option, if it is not already selected.
5. In the confirmation message, click OK.
After RDX Media Secure Client has recycled the cartridge, it adds new copies of
the RDX Media Secure Client installation files to the cartridge and ejects the
cartridge from the docking station.
–or–
If RDX Media Secure Client cannot recycle one or more files, a message
displays that the file (s) could not be deleted and the software does not eject the
cartridge. Click OK to close this message.
6. To protect the cartridge and encrypt new files, re-insert the cartridge in the
docking station and use the RDX Media Secure Client user setup dialog box to
set it up again.
For more information on setting up cartridges, please refer to “Setting up the RDX
Media Secure Cartridge” page 9.
Access third-party shred software information
While RDX Media Secure Client does not enable users to shred data on their
cartridge, it presents contact information for third-party applications that perform this
function.
Using the RDX Media Secure Client Menu: Recycle Device 29

To access third-party shred software information
1. Right-click the RDX Media Secure Client padlock icon and select Recycle
Device.
2. In the RDX Media Secure Client Recycle and Shred Device Options dialog box,
select the Instructions for third-party shred software option.
3. Click OK.
Using the RDX Media Secure Client Menu: Recycle Device 30

4. The RDX Media Secure Client Instructions for Third-Party Shred Software dialog
box displays with information for two third-party shred applications.
About
The user can view basic information about the RDX Media Secure Client software
installed on the host computer through the About RDX Media Secure Client dialog
box.
This information includes:
• RDX Media Secure Client software version
• Cartridge drive-letter
• Cartridge Vendor ID (VID), Product ID (PID), and Drive ID (if any)
• Encryption engine
They can also access the software license agreement and information about the
RDX Media Secure cartridge currently inserted into the RDX docking station through
the About RDX Media Secure Client dialog box.
Using the RDX Media Secure Client Menu: About 31

To view the About RDX Media Secure Client dialog box
1. Right-click the RDX® Media Secure Client padlock icon and select About.
The About RDX Media Secure Client dialog box displays.
2. If more than one RDX docking station is attached to the host computer and more
than one cartridge is inserted, select the drive letter for the relevant cartridge in
the Drive box to view the information for that cartridge.
To view the license agreement
The user can view the license agreement for the RDX Media Secure Client software
through the RDX Media Secure Client License Agreement dialog box. This text also
displays when the user initiates installing the software.
1. In the About RDX Media Secure Client dialog box, click License Agreement.
Using the RDX Media Secure Client Menu: About 32

The RDX Media Secure Client License Agreement dialog box displays.
2. Click Close to exit the dialog box.
To view cartridge information
The RDX Media Secure Client Cartridge Properties dialog box contains information
both for the cartridge and its internal hard drive.
1. In the About RDX Media Secure Client dialog box, if more than one RDX docking
station is attached to the host computer and more than one cartridge is inserted,
select the drive letter for the relevant cartridge in the Drive box.
2. Click Cartridge Properties.
The RDX Media Secure Client Cartridge Properties dialog box displays for the
selected cartridge.
3. Click OK to exit the dialog box.
Using the RDX Media Secure Client Menu: About 33

Troubleshooting
Following are some common issues with installing and using the RDX Media Secure
Client software.
Troubleshooting Information
Problem
Host computer connected to
RDX docking station stopped
rebooting after successful
installation of the RDX Media
Secure Client software.
Copied the RDX Media Secure
Client software installation file
on RDX Media Secure
cartridge to a hard drive
location. Cannot install the
software from that location.
Interested in installing RDX
Media Secure Client on a
second computer but unsure if
this is possible.
Problems setting up the
password for the RDX Media
Secure cartridge. The following
error message is displayed:
“Password must not contain
the login name”
Apprehension about formatting
an encrypted RDX Media
Secure cartridge and whether
a reformatted cartridge can be
used with the RDX Media
Secure Client software.
Answer
If your computer has USB devices before the computer’s
hard drive in the boot sequence in BIOS, this might occur.
Disconnect the RDX docking station cable from your
computer and it will resume rebooting. Because the
computer has already shut down, removing the cable
should not corrupt the RDX Media Secure cartridge in this
instance.
Consult the documentation for your computer for
information on how to modify the boot sequence in BIOS for
your computer.
You must run the RDX Media Secure Client installation file
directly from the RDX Media Secure cartridge. It will not
function if copied to another location and executed.
RDX Media Secure Client can be installed on as many
computers as a customer wishes. Simply run the
installation file from the cartridge on the new computer that
you want to use.
The password that you entered when setting up the
cartridge is the same as or contained the user name for the
Windows account logged into the computer that you are
using with the RDX Media Secure Client software.
Enter a different password that does not contain the
Windows login user name when you set up the cartridge.
If you reformat the cartridge in a computer that has RDX
Media Secure Client installed on it or insert a reformatted
cartridge into such a computer, the software copies the
RDX Media Secure Client installation and user manual files
to the root of the cartridge and the user setup dialog box
displays. You can then set up the cartridge for use with
RDX Media Secure Client.
Troubleshooting: Troubleshooting Information 34

Problem
The recycle operation
completed successfully but
RDX Media Secure Client did
not remove all of the files on
the cartridge.
Backup software is not working
with the RDX Media Secure
cartridge.
Need help with the RDX Media
Secure Client software.
Answer
Following are three reasons why RDX Media Secure Client
might not remove all files during the recycle operation:
• If you do not close all of the applications using files
on the cartridge before performing the recycle
operation, it will not remove the open files. You can
close all open applications and files, and eject and
re-insert the cartridge before formatting the
cartridge or setting it up and recycling the cartridge
again to remove all files on it.
• The write-protect tab on the cartridge has been
enabled so that all contents are read-only and
cannot be removed. Eject the cartridge and
examine the cartridge. If the write-protect tab is
enabled, switch it to the disabled position so that
the cartridge is writable. Re-insert the cartridge
before formatting the cartridge or setting it up and
recycling the cartridge again to remove all files on
it.
• If someone else created the files that the recycle
operation did not remove, it is possible that you do
not have permission to delete them. To remove
these and all other files, reformat the cartridge.
Then, eject and re-insert the cartridge to set it up
again.
Make sure that you are using backup software that is
compatible with RDX Media Secure cartridges.
For a list of compatible backup software applications
verified to work with the RDX Media Secure cartridges,
please check the Imation support Web site at:
www.imation.com/support
Email support at techsupport@imation.com or access the
Imation Web site at www.imation.com and select Support to
open the support page.
Troubleshooting: Troubleshooting Information 35

Contacting Imation
Company Information
Imation is based in Oakdale, Minnesota.
Postal address: 1 Imation Way
Oakdale, MN 55128
Web site address: www.imation.com
Technical Support
If you have a problem and need technical support, you can:
• Visit the Imation Web site.
• Send an e-mail message with your question or issue to
techsupport@imation.com
Contacting Imation: Company Information 36