Outcomes Conference - Express Scripts

Vision for the Future. Solutions for Today.
The Changing Healthcare Landscape
You’re invited to learn more
Outcomes Conference
April 16-18, 2012
Hyatt Regency St. Louis at The Arch

Pharmacy-related waste costs over $408 billion each year. Nonadherence
to medication therapy is the largest component of that waste and the old solutions
aren’t working.
To get different results, it’s necessary to look at problems in a new way.
Join us for the 16th annual Outcomes Conference. You’ll gain actionable
insights and solutions you can put into practice today.

Monday, April 16
AGENDA
Pre-Conference Tour – Don’t Miss the Express Scripts Technology & Innovation Center
Upon your arrival in St. Louis, we invite you to start with an energizing tour of our state-of-the-art Technology &
Innovation Center. It’s an opportunity you won’t want to miss. Even if you’ve visited previously, we welcome you
back for a new experience that’s more engaging than ever.
Meet the scientists at the Research & New Solutions Lab – where we bring Consumerology ® to life by
transforming data and insights into innovative solutions that advantage optimal pharmacy-related behavior.
Take an optional 30-minute tour of the Express Scripts Pharmacy SM – where we provide members greater
savings, service, convenience and safety.
The Center is truly a must-see destination for healthcare innovation, and we’ll make it easy for you – a uniformed greeter will take you from the
airport baggage claim area directly to the Center, just minutes from the airport. When you finish your visit, you’ll go straight to the Hyatt Regency
St. Louis at The Arch.
Conference Registration – Noon to 6 p.m.
Upon your arrival at the hotel, please stop at the Outcomes Conference registration desk to pick up your conference materials between noon and 6 p.m.
Welcome Reception – 6:30 p.m. to 9 p.m.
Join fellow conference participants for cocktails and dinner at the hotel. Meet new colleagues and get reacquainted with familiar faces.
2012 Outcomes

Tuesday, April 17
8:30 a.m. – Noon
A “Brave New World” in Healthcare
Steve Miller, MD, MBA
Senior Vice President and Chief Medical Officer - Express Scripts
Breakthrough drugs and procedures, new imaging technologies, and improved tools for information capture and sharing: all the ingredients for a
bright future of better health and outcomes. Yet for many plan sponsors, this is not the vision they see. For them it’s spiraling costs, complexity and
dissatisfaction. Dr. Miller will provide insights into how we can take the successes experienced in pharmacy costs and care and syndicate them to other
areas within the healthcare system.
Who’s Really at Risk for Nonadherence? How to Know and What to Do
Bob Nease, PhD
Chief Scientist, Research & New Solutions Group - Express Scripts
The simple truth is that Americans’ failure to take their medications as prescribed costs the nation more than $300 billion annually. But solving that
problem is anything but simple. Nonadherence springs from multiple causes that can’t be determined from pharmacy claims data. In fact, the problem
isn’t detected until well after it’s occurred, and different types of interventions are needed. Come learn how reframing the nonadherence problem led to an
innovative, breakthrough solution … and how we are redesigning the patient experience to advantage better adherence.
Struggling Under the Weight … of Our Weight
David Kirchhoff
Chief Executive Officer - Weight Watchers International
The American healthcare system is seriously overburdened by our obesity epidemic. Diabetes, hypertension, high cholesterol and a number of other chronic
conditions are fueled by high rates of overweight and obesity, creating one of the largest pain points for plan sponsors and patients. But our obesity crisis
isn’t about people eating too much; it’s about our “obesogenic” environment. Join us for an engaging, encouraging discussion of practical steps you can
take to re-engineer this environment to make weight loss happen.
2012 Outcomes

Tuesday, April 17
2 p.m. – 4:45 p.m.
Breakout Sessions
Express Scripts experts will lead informal, small-group sessions on a variety of topics. Prior to the conference, you will receive an invitation to sign
up for the sessions of your choice.
Evening Event: A Night at the Ballpark
Join us for a 5:30 p.m. pregame reception at the hotel, followed by a 7 p.m. game between the World Series Champion
St. Louis Cardinals and the Cincinnati Reds at Busch Stadium.
Wear your Cardinal red (casual attire).
2012 Outcomes

Wednesday, April 18
8:30 a.m. – Noon / Lunch to Follow
A Dynamic Conversation with the Wizard of Woz
Steve Wozniak
Co-Founder - Apple Computer, Inc. | Chief Scientist - Fusion-IO
Join us for a highly interactive conversation with one of the pioneers of the technology sector. We’ll explore the story of the early days of Apple Computer, Inc.,
and learn more about Steve’s thoughts on the future of technology, innovation and design. This food for thought will definitely inspire some out-of-the-box
ideas on how to translate these insights from the realm of technology into the field of healthcare and our user experience.
Taking a Page From Other Playbooks: Importing Proven Principles to Transform Healthcare
Larry Zarin
Senior Vice President and Chief Marketing Officer - Express Scripts
Do game-changing ideas fall from the sky, or are they more likely to be “riffs” on things we know work in other settings? For the past five years, Express Scripts
has focused on importing powerful, proven principles from other industries: choice architecture from the 401(k) experience, predictive modeling from the
financial services industry, and framed communications from ad agencies and political pundits. The result has been Consumerology’s broad portfolio of unique
offerings. Come hear Larry Zarin talk about our approach … and where we are headed tomorrow.
Change Is on the Horizon
Brian Seiz, PharmD
Vice President, Clinical Services - Express Scripts
With the economy recovering slowly and healthcare reform just around the corner, plan sponsors need to get a handle on the key factors that will impact their
drug spend in the year ahead. In this discussion, we’ll explore three main topics: the increasing need to find better ways to communicate and coordinate care
with physicians; the growing use of specialty medications and the impacts on cost and quality; and how the political landscape is shaping healthcare trends.
2012 Outcomes

How to Register
1.
2.
3.
4.
Visit www.Express-Scripts.com/AboutUs.
Choose “Outcomes Conference,” then sign up using the registration link.
To begin, enter your registration number. Your personal registration number is on the back of the invitation.
Select “Submit” once you have completed all fields on the registration form.
Note: During registration, you will be asked for a credit card number. If you cancel or make changes to your air or hotel reservation, fees will be charged to this
credit card, as will any incidental hotel fees you incur as a hotel guest.
If you do not have Internet access, you may register by fax. Call 800.871.0283 to request a registration form, and fax your completed form to 866.628.7140.
What Happens After I Register?
Upon receipt of your registration, an American Express Group Travel agent will create a travel itinerary that will be emailed to you for review. To ensure
you receive your AMEX itinerary, please add Apollogrpair@aexp.com to your contact list or safe senders list.
Please approve your travel itinerary by email to the travel agent at Apollogrpair@aexp.com within 24 hours of receipt.
Due to airline regulations, the travel agency is only able to hold a reservation for 24 hours before releasing the reservation. If you are unable to confirm
your travel itinerary within 24 hours, please understand that your original selections may change.
Once your final itinerary is booked, you are responsible for any costs associated with changes in your booking. Such costs will be charged to your credit card.
If you require additional assistance with travel arrangements, please contact Apollogrpair@aexp.com. An Outcomes Conference agent will contact you
within 72 hours during regular business hours, Monday through Friday.
Frequently Asked Questions
When is the registration deadline?
Friday, March 30, 2012. Register early as space is limited. We accept registrations on a first-come, first-served basis.

Frequently Asked Questions - Continued
Who pays for the conference?*
Express Scripts will pay for your air travel, hotel, roundtrip airport transportation and all group meals during the conference. All travel must be booked through
the Express Scripts Reservation Desk. Please review the “How to Register” section.
What if I need to change my airline ticket or cancel?
Please contact the travel agency at Apollogrpair@aexp.com.
Note: You will be responsible for any costs associated with changes and will be billed for the full cost of the ticket if you cancel. Tickets are not transferable
or refundable.
What happens when I arrive in St. Louis?
After collecting your baggage, you will be escorted to a complimentary shuttle that will transfer you to the Express Scripts Technology & Innovation Center (if
applicable). The Center is located just minutes from the airport and is on the way to the hotel. After your visit to the Center, you will be transferred to the Hyatt
Regency St. Louis at The Arch.
If you’d rather go directly to the hotel and bypass the tour, you will be escorted to complimentary shuttle service that will transfer you directly to the Hyatt Regency
St. Louis at The Arch.
How should I dress?
Dress is business casual for all sessions and events. Please bring a light jacket or sweater. Historically, the temperature in the General Session ballroom has been cool.
*The Express Scripts Outcomes Conference is dedicated to the education of those who attend and is not used as a forum for sales. Express Scripts’ facilitation of
this research-based educational event is in no way intended to influence the benefit purchasing decisions of those in attendance, and Express Scripts recognizes
that such decisions are to be made by plan sponsors in the best interest of their members and participants. Express Scripts realizes that some government or
corporate representatives who receive invitations may have restrictions regarding payment of travel expenses for the conference. We encourage you to check with
your corporate ethics officer or your agency ethics official before booking travel arrangements.
Arrangements for self-payment of travel expenses may be made by contacting OutcomesConference@Express-Scripts.com.
Additional Questions or Comments?
Questions regarding airline travel should be emailed to: Apollogrpair@aexp.com.
Questions regarding hotel accommodations should be emailed to: jbesser@macmeetings.com.
Email all other questions or comments to: OutcomesConference@Express-Scripts.com.