The Global Link - Arinc
The Global Link - Arinc
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong> November 2011 | #43<br />
<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
A Newsletter for the Aviation Industry<br />
Chairman’s Perspective: Customers<br />
Are Our <strong>Link</strong> to Success<br />
1. Spotlight on ARINC Managed<br />
Services<br />
2. ARINC in Asia: AeroConnx TM<br />
and Cathay Pacific Take a<br />
Big Step Together Toward<br />
eEnablement<br />
3. ARINC in Asia: Continuing<br />
Growth Story in Asia<br />
4. GLOBA<strong>Link</strong> SM /HFDL: Dynamic<br />
Frequencies<br />
5. GLOBA<strong>Link</strong> SM /Satellite: Inmarsat<br />
Aero-I Trials Over the I-4 Network<br />
FANS Over Iridium (FOI<br />
Announcement<br />
6. GLOBA<strong>Link</strong> SM /VHF: Meeting the<br />
Need for Reliable VHF Voice<br />
Comms in the Gulf of Mexico<br />
7. GLOBA<strong>Link</strong> SM /VHF: Growth<br />
Trends—Aircraft and Messaging<br />
8. ARINC in Latin America and<br />
the Caribbean: GLOBA<strong>Link</strong> SM /VHF<br />
Service in Latin America and<br />
the Caribbean<br />
9. ARINC in Europe, the Middle<br />
East, and Africa: ARINC EMEA<br />
Accelerates Its VHF Ground<br />
Station Deployments<br />
10. ARINC OpCenter SM : ARINC<br />
Tarmac Delay Manager<br />
Graphical User Interface (GUI)<br />
11. Technotalk: Expanding the VDL<br />
Mode 2 Service for the Future:<br />
Exercises in Frequency and<br />
Spectrum Management<br />
2551 Riva Road, Annapolis, MD 21401 USA | +1 800.633.6882 | arinc.com
November 2011 | #43<br />
<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
Chairman’s Perspective<br />
Customers Are Our <strong>Link</strong> to Success<br />
Aviation is a unique industry, with strong roots and a vital role in the world economy. ARINC<br />
has been there since the very beginning of commercial aviation, which affords us a unique<br />
perspective, but also a tremendous responsibility—a tremendous opportunity to focus that<br />
knowledge and experience into ideas that consistently, perpetually put our customers in<br />
positions in the market to succeed.<br />
John Belcher<br />
Chairman and<br />
Chief Executive Officer,<br />
ARINC<br />
That’s why customer feedback is so critical to every service GLOBA<strong>Link</strong> SM provides. As the<br />
global leader in voice and data communications, we are directly influenced by the voices of<br />
our customers every day. Predicting their challenges and recognizing their needs allows us<br />
to design solutions that are safer, more secure, more efficient, and more cost-effective than<br />
ever before. It allows us to bring together and meld the initiatives of aviation’s governing<br />
bodies and the airlines themselves. It allows us to take the arc of aviation’s history and see<br />
over the horizon, with a vision clear and resolute into what’s next for the entire industry.<br />
On April 24-26, 2012, we’ll be hosting the GLOBA<strong>Link</strong> Customer Meeting for the Americas<br />
Region at our Headquarters in Annapolis, MD. Recent advances in technology and the<br />
introduction of new global Telecoms services have significantly increased Aeronautical<br />
Operational Control (AOC) options available to airlines today. During the conference we will<br />
cover the latest information about these emerging air-ground communications trends and<br />
issues. We’ll also focus on the FAA Next Gen Data Comm Program and the status of data<br />
link in Air Traffic Management, as well as ARINC’s industry implementations Controller Pilot<br />
Data <strong>Link</strong> (CPDLC), FANS 1/A and ATN/CPDLC.<br />
<strong>The</strong> evolving role of dispatch and its impact on System Operations Centers (SOC) is a<br />
major topic today. We’ll look at ways today’s advancements will help dispatchers keep their<br />
airline’s command centers running smoothly and efficiently. We’ll also discuss the aircraft as<br />
a weather sensor and how innovations in data collection that provide real-time weather to<br />
the National Weather Service benefit the entire industry. And, we’ll look at access security<br />
services, including CASS SM and CrewPass SM , their current status, and their direction in the<br />
industry.<br />
Please visit globalinkcustomermeeting.com and fill out our Customer Meeting Agenda<br />
survey to let us know what issues are important to you. We hope to see you in Annapolis on<br />
April 24 th .
<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
November 2011 | #43<br />
Spotlight on ARINC Managed Services<br />
ARINC Managed Services (AMS), the global IT support subsidiary of ARINC Incorporated,<br />
provides a variety of IT managed services for airports looking to improve equipment reliability,<br />
minimize downtime and decrease costs. A key part of that service offering is the AMS<br />
Service Desk.<br />
Contact the Author<br />
Although most people are familiar with the concept<br />
of a help desk, a service desk and the benefits it can<br />
provide are less widely understood. While the Information<br />
Technology International Library (ITIL) has differentiated<br />
the two terms since 2007, there remains some confusion<br />
about the definition, relationship and value of the two<br />
facets of IT support and management.<br />
But as the service desk model becomes more mainstream<br />
as a management strategy for supporting business<br />
operations, recognizing the distinction becomes more<br />
important.<br />
Chris Forest<br />
Senior Director,<br />
ARINC Managed Services, LLC<br />
tel: +1 410.956.6475<br />
cforrest@arinc.com<br />
<strong>The</strong> help desk, with its tactical focus, is geared towards end user productivity. <strong>The</strong> role of<br />
the service desk, however, is broader and more strategic—easily extending beyond the IT<br />
world to any organizational function that must manage the processes of problem reporting,<br />
dispatch and resolution. A service desk is, in fact, a business strategy—a way to track and<br />
manage processes, assets, and costs to optimize both service levels and resource utilization.<br />
It goes beyond user productivity to address organizational productivity.<br />
For many airports, for example, the AMS Service Desk operates under SLA performancebased<br />
contracts to provide either full or partial support for ongoing maintenance operations,<br />
including the support of air-to-ground communications. AMS’ in-depth knowledge and<br />
expertise in call handling enables us to provide customers any degree of support required,<br />
ranging from general product/service inquiries to first call resolution. A trouble ticket is<br />
generated automatically based on caller information and the incident is tracked until it’s<br />
resolved through systematic escalations based on predetermined business practices.<br />
This process-based approach and the metrics it can provide not only resolves the problem at<br />
hand, but also provides data for continual improvement, creating a better standard of service<br />
and cutting operating costs.<br />
<strong>The</strong> AMS Service Desk operates 24x7 and manages 40,000 calls annually for more<br />
than 3,000 customers in 85 countries. More information is available at<br />
www.arincmanagedservices.com.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
ARINC in Asia<br />
AeroConnx TM and Cathay Pacific Take a Big Step<br />
Together Toward e-Enablement<br />
Contact the Author<br />
Robert Lentz<br />
Senior Manager,<br />
Aviation Solutions,<br />
ARINC<br />
tel: +1 410.266.4636<br />
robert.lentz@arinc.com<br />
ARINC and Cathay Pacific’s e-Enabled Aircraft Partnership began in 2004 with a simple<br />
request for an electronic document viewer. Within six years, it had changed a Cathay Pacific<br />
B777 into a flying node on the carrier’s enterprise network, running half a dozen major new<br />
productivity applications. ARINC’s AeroConnx solution answers the question, “How many<br />
benefits can an airline derive by using an electronic flight bag?” Last March, following years<br />
of development and flight testing and months of operational evaluation, ARINC and Cathay<br />
Pacific declared their AeroConnx project an unqualified success. AeroConnx will play a key<br />
role in advancing Cathay Pacific’s initiative for e-Enablement, because the data it delivers<br />
will cut across all divisions of the company.<br />
ARINC and Cathay Pacific formed a technical partnership, working toward an EFB definition<br />
that would meet the airlines objectives. It had to present “one common look—a standard<br />
interface” on any Cathay aircraft. When the system was fully defined, it was a flexible,<br />
integrated aircraft/ground end-to-end IT infrastructure. <strong>The</strong> companies proved their concept<br />
viable by using an A330 simulator. <strong>The</strong>n the architecture was refined and key vendor<br />
relationships were established.<br />
In November 2008, ARINC and<br />
Cathay Pacific agreed to move<br />
forward with a full trial program of<br />
their solution, using a Cathay B777-<br />
300. <strong>The</strong>re would be three EFBs<br />
installed in the cockpit, and one<br />
in the cabin. Also included in the<br />
solution are ARINC’s GateFusion SM<br />
gatelink service and GLOBA<strong>Link</strong> Sm , ACARS ® and Iridium services. In 2010, a successful flight<br />
test and certification from the FAA and Hong Kong Civil Aviation Department occurred. <strong>The</strong>n<br />
Cathay and ARINC performed a six-month operational evaluation before declaring their trial<br />
an unqualified success. Now, Cathay and ARINC are working together to implement the<br />
e-Enabled solution fleet-wide.<br />
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November 2011 | #43<br />
ARINC in Asia<br />
Continuing Growth Story in Asia<br />
ARINC Asia Pacific Division (APD) continues to foster close relationships with key customers<br />
in the region with the running of the 8 th Airline Data <strong>Link</strong> Communications and Applications<br />
Training at ARINC’s headquarters in Annapolis from 31 st October 2011 to 4 th November<br />
2011. Through this training, participants are exposed to the various topics ranging from<br />
familiarization with industry standards, data link applications and avionics architecture,<br />
current trends in aircraft communications, ACARS ® and various GLOBA<strong>Link</strong> SM services<br />
and solutions.<br />
Contact the Author<br />
Expansion of ARINC’s GLOBA<strong>Link</strong> SM /VHF network in Asia Pacific continues with the successful<br />
deployment of a new ground station in Brunei. This deployment provides air to ground<br />
coverage at Brunei International Airport and provides airline customers with seamless<br />
coverage across neighboring Flight Information Regions (FIR), increasing efficiency and safety<br />
for the airlines. Another significant deployment is also at Dunedin, New Zealand increasing<br />
the current number of ground stations sites from three to four. <strong>The</strong>se achievements would<br />
not have been possible without the close coordination and support between ARINC’s project<br />
managers and partners. To demonstrate ARINC’s commitment to remain as one of the<br />
sought after datalink service providers in the Asia Pacific region, ARINC will continue to<br />
provide major coverage enhancement with several planned deployments and equipment<br />
upgrades in several countries expected to be complete by year’s end.<br />
Gavin Ng<br />
Program Manager,<br />
Satellite Services,<br />
ARINC<br />
tel: +65 6419.2536<br />
gylng@arinc.com<br />
ARINC APD’s commitment to support regular customer training and knowledge sharing within<br />
the aviation industry coupled with the GLOBA<strong>Link</strong>/VHF expansion programme will continue to<br />
enhance ARINC’s presence in the region.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
GLOBA<strong>Link</strong><br />
Voice & Data Communications<br />
GLOBA<strong>Link</strong>/HFDL<br />
Dynamic Frequencies<br />
Contact the Author<br />
ARINC has recently enhanced the HFDL service to provide faster and more efficient<br />
communication. Read on to learn how.<br />
<strong>The</strong> HFDL system is licensed to operate on 167 frequencies across 15 stations worldwide.<br />
John Patterson<br />
Principal Engineer,<br />
Customer Services,<br />
ARINC<br />
tel: +1 410.266.4249<br />
john.patterson@arinc.com<br />
Over the course of the 11 year solar cycle, certain frequencies will be needed during the<br />
different phases of the cycle. Each ground station is assigned a portion of those frequencies<br />
for use and the HF Radio on board every equipped aircraft (over 1600 to date!) has all 167<br />
frequencies loaded in its memory. So no matter where an aircraft may fly, it can scan that<br />
memory and find an operating frequency for ARINC HFDL.<br />
Scanning the table of frequencies can be time consuming for the radio, so to make the<br />
process more efficient and reduce search and login times, ARINC has equipped each<br />
station with the ability to remotely program the ground station transceivers with the most<br />
efficient set of frequencies for the current phase of the solar cycle. <strong>The</strong> airborne radios will<br />
concurrently receive frequency<br />
assignment updates over the<br />
air without any intervention<br />
by flight crews, engineering or<br />
maintenance personnel. Keeping<br />
the radios in DATA mode even in<br />
full VHF or SATCOM coverage will<br />
allow the radios to receive the<br />
updates without interrupting the<br />
flow of ACARS ® messages.<br />
This streamlining will not only<br />
Located in a remote section of the tundra outside the town of Barrow<br />
Alaska, this TCI-530 antenna delivers critical ACARS message for polar make initial search and login<br />
crossing aircraft.<br />
faster, but will also allow for more<br />
efficient and thorough background scanning while the aircraft is connected to the HFDL<br />
network. <strong>The</strong> aircraft radio maintains a dynamic list of active frequencies in its memory<br />
for smooth transitions across coverage areas. An efficient list of deployed frequencies<br />
across the HFDL network will ensure smoother transitions and keep the radio’s dynamic list<br />
populated with multiple options for connecting with the ARINC HFDL network, thus further<br />
increasing the reliability of delivering flight critical messages.<br />
ARINC endeavors to continually improve our customer’s experience and welcomes any<br />
feedback to keep HFDL hopping!<br />
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November 2011 | #43<br />
GLOBA<strong>Link</strong>/Satellite<br />
Inmarsat Aero-I Trials Over the I-4 Network<br />
Following an extended consultation period by Inmarsat after their annual aeronautical<br />
conference in June of this year, a program plan is underway to determine if Aero-I service<br />
characteristics can be supported over the I-4 satellite network. A coordinated test schedule<br />
with select aircraft and avionic sets has been planned and the operational testing should<br />
commence this month. Once edge of coverage issues are thoroughly analyzed and the<br />
resultant information is reviewed by Inmarsat, a decision should be forthcoming during the<br />
4 th quarter of 2011 whether Aero-I users will be granted access to the I-4s. Preliminary<br />
discussions indicate that if the Aero-I service is supported on the I-4s, it would only resume<br />
for an estimated 1 to 3 years beyond the current end-of-life of the I-3 satellite network<br />
which is destined for closure at the end of 2016. According to Inmarsat, this should allow<br />
a suitable timeframe for customers with Aero-I equipment to transition to an alternate<br />
technology upgrade such as Inmarsat SwiftBroadband service.<br />
GLOBA<strong>Link</strong><br />
Voice & Data Communications<br />
Contact the Author<br />
Tom McCullough<br />
Director of Operations,<br />
Satellite Services,<br />
ARINC<br />
GLOBA<strong>Link</strong>/Satellite<br />
FANS Over Iridium (FOI) Announcement<br />
tel: +1 410.266.4986<br />
tom.mccullough@arinc.com<br />
As a culmination of efforts for the FANS Over Iridium (FOI) operational trials conducted by<br />
the FAA-sponsored Performance Based Operations Aviation Rulemaking Committee (PARC)<br />
Communications Working Group (CWG), the FAA has now recommended approval of FOI in<br />
FANS 1/A operational airspace in a letter to the industry dated June 27, 2011. <strong>The</strong> report<br />
that was submitted to the FAA by the PARC CWG recommended that the FAA remove Iridium<br />
safety communication restrictions as FOI operations can meet the Required Communications<br />
Performance (RCP) 240 and Required Surveillance Performance (RSP) 180 specifications<br />
for reduced airspace separations. FOI enabled aircraft are now eligible for reduced 30 and<br />
50 nautical mile (NM) longitudinal and 30 NM lateral separations through Asia and Pacific<br />
regions, with reduced 25 NM lateral and 5-minute longitudinal separations planned for the<br />
North Atlantic region. This decision was a significant one for aircraft operators who value<br />
safety service use across various aeronautical communications media today.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
GLOBA<strong>Link</strong><br />
Voice & Data Communications<br />
GLOBA<strong>Link</strong>/VHF<br />
Meeting the Need for Reliable VHF Voice Comms<br />
in the Gulf of Mexico<br />
Contact the Author<br />
In the past ten years, the level of air traffic through the Gulf of Mexico has increased<br />
in volume and importance. This trend is a result of the growing commercial and tourist<br />
business between the U.S. and Central and South America, low-cost carriers expanding<br />
new routes into Mexico and the Caribbean, and the increased emphasis on precise aircraft<br />
location and identification associated with Homeland Security functions. A key component<br />
to cost-effective route structures and reduced separation standards for aircraft operating<br />
through the Gulf of Mexico is reliable VHF voice communications. ARINC supports this need<br />
with two VHF radio networks: VERN and GulfNet.<br />
Kim Wellschlager<br />
Engineering Program Manager,<br />
Aviation Voice Services,<br />
ARINC<br />
tel: +1 410.573.3565<br />
kimberly.wellschlager@arinc.com<br />
<strong>The</strong> VHF Extended Range Network (VERN) voice radio system was established by ARINC in<br />
1998 in response to an FAA requirement to enhance direct pilot-to-controller VHF voice<br />
communications in portions of the Gulf of Mexico. VERN is operated from three landbased<br />
(coastal) radio sites: Key West, Florida; Cancun, Mexico, and Merida, Mexico. <strong>The</strong><br />
system provides coverage for portions of the Houston Oceanic FIR at FL180 and above<br />
using proprietary design techniques to attain extended range capability. <strong>The</strong>se techniques<br />
include high-power linear amplifiers, radio signal processing components, unique tower site<br />
locations, and use of high-gain, directional antennas. ARINC designed, built, and integrated<br />
a remote maintenance monitoring capability for each station, and integrated the network<br />
with the FAA Voice Switching Communications System at the Houston ARTCC. <strong>The</strong> VERN<br />
sites are connected to the ARTCC by dedicated telecom links and continuously monitored<br />
by ARINC’s New York Communications Center. Recent improvements to the system include<br />
Voice over Frame Relay connectivity and new, multi-mode digital radios, improving voice<br />
quality, reliability and real-time monitoring. ARINC is currently under contract with the FAA<br />
to provide VERN through March 2012.<br />
ARINC operates an additional network of six VHF voice stations (GulfNet) to provide AOC<br />
communications and ATC relay for parts of the Gulf of Mexico and the Caribbean WATRS<br />
Plus airspace. <strong>The</strong> ARINC Radio Operator (RO) can relay information via telephone or<br />
teletype and initiate phone patches upon aircrew or dispatcher request. <strong>The</strong> ARINC GulfNet<br />
includes six land-based sites: two sites in Mexico, one site located on an off-shore oil<br />
production platform in the Gulf of Mexico; Key West, Florida; Nassau, Bahamas; and a site<br />
at San Juan, Puerto Rico. GulfNet is primarily used for AOC communications and under<br />
contingency situations to relay position reports and ATC messages for the Miami or Houston<br />
ARTCCs. GulfNet complements the coverage provided by VERN; however, it is not designed<br />
for direct pilot-to-controller communications or extended range capability throughout the Gulf<br />
of Mexico.<br />
Both VERN and GulfNet are in-place services with proven operational effectiveness that<br />
support the industry’s requirement for reliable and sustainable voice communications in the<br />
Gulf of Mexico.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
November 2011 | #43<br />
GLOBA<strong>Link</strong>/VHF<br />
Growth Trends—Aircraft and Messaging<br />
GLOBA<strong>Link</strong><br />
Voice & Data Communications<br />
An interesting trend has become evident in the world of data link communications. Old or<br />
otherwise inefficient aircraft being removed from service are being supplanted by deliveries<br />
of new and more efficient aircraft, so the total number of aircraft using the GLOBA<strong>Link</strong> SM<br />
network has remained relatively unchanged. Yet we continue to see sustained growth in<br />
network usage—remarkably so over the VDL Mode 2 and HFDL data link networks.<br />
Contact the Author<br />
Nearly 25% of all aircraft using the GLOBA<strong>Link</strong> SM /VHF network today are VDL Mode 2<br />
equipped, with those aircraft accounting for over 33% of the message traffic in North<br />
America and 20% of total worldwide network traffic. ARINC is rapidly expanding its VDL<br />
Mode 2 coverage; to date we boast almost 400 ground stations covering 20 countries. But<br />
consider that most areas of the world—more than 1,000 ground stations covering 106<br />
countries—operate using analog data link or Plain Old ACARS ® (“POA”). This means that<br />
the 2,800 VDL Mode 2 equipped aircraft using the GLOBA<strong>Link</strong> network today are clearly<br />
responsible for a significantly higher proportion of all GLOBA<strong>Link</strong>/VHF message traffic.<br />
Another interesting trend is that of the increased ratio of uplinked message traffic to<br />
downlinked message traffic. A growing number of aircraft operators are taking advantage of<br />
data link applications (for example FMS Flight Plans uplinked to the cockpit) creating greater<br />
operational efficiencies and reducing overall costs. This has become increasingly common<br />
as airlines make the migration to the faster VDL Mode 2 digital technology.<br />
Barbara Carlsson<br />
Senior Business Manager,<br />
GLOBA<strong>Link</strong> Data and Information Services<br />
ARINC<br />
tel: +1 410.266.2198<br />
bjc@arinc.com<br />
Just as the number of VDL Mode 2 equipped aircraft using the GLOBA<strong>Link</strong>/VHF network<br />
increases, the number of HFDL aircraft using the GLOBA<strong>Link</strong> SM /HF network continues its<br />
steady rise. Worldwide approximately 200 HFDL aircraft come into service every year,<br />
resulting in a solid 5% to 10% growth in message usage. Many new aircraft are delivered<br />
with HFDL as a standard feature, an option used by many airlines to complement Satellite<br />
data link communication on long range aircraft. <strong>The</strong> current number of 1,600 HFDL aircraft<br />
is predicted to increase throughout all regions of the world.<br />
<strong>The</strong> growth that both the HFDL and the VDL Mode 2 networks is experiencing is not<br />
unexpected—ARINC planned for this, and we continue to proactively plan and invest in<br />
both services. Recent enhancements to the HFDL network (such as Dynamic Frequency<br />
Management as described by John Patterson in this newsletter) have resulted in improved<br />
performance and faster transmit times. Deployment of VDL Mode 2 is rapidly expanding<br />
worldwide—throughout Europe, Asia, and Latin America. ARINC has its finger on the pulse<br />
of ATC future requirements and is anticipating the needs of the aviation community. <strong>The</strong><br />
GLOBA<strong>Link</strong>/HF and GLOBA<strong>Link</strong>/VHF networks were developed by and are wholly owned<br />
and operated by ARINC. <strong>The</strong> steady growth in these networks has resulted in continued<br />
investments and long-term planning to meet ARINC’s corporate commitment to provide the<br />
highest quality of service.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
ARINC in Latin America and the Caribbean<br />
GLOBA<strong>Link</strong> SM /VHF Service in Latin America and<br />
the Caribbean<br />
Contact the Author<br />
Veronica Fernandez-Lozano<br />
Business Manager,<br />
Aviation Solutions,<br />
ARINC<br />
tel: +1 410.266.4008<br />
veronica.lozano@arinc.com<br />
ARINC has a long and established history of providing GLOBA<strong>Link</strong> SM /VHF Service in the<br />
Latin America and Caribbean region. In 2001 we began a comprehensive ten-year program<br />
to expand our VHF, HF data link and voice coverage to meet the region’s rapidly growing<br />
demands. During this ten-year period coverage has expanded from the original thirty-three<br />
ground stations to one hundred and thirty—one hundred and fifty ground stations if we<br />
include our partnership with DECEA in Brazil! Ten more GLOBA<strong>Link</strong>/VHF ground stations<br />
will be deployed in 2011. Furthermore, the program has been extended to support the<br />
continued growth in the region.<br />
In addition, ARINC continues to increase its presence in this dynamic region. In 2001<br />
we were operating in ten countries; today our reach extends to thirty-eight countries,<br />
with plans to add VHF ground stations in two more countries this year.<br />
ARINC’s VDL Mode 2 expansion project also continues in the region; we now have<br />
extended our coverage and provide VDL Mode 2 service in six locations—Mexico City, MX;<br />
Georgetown, BWI; Providenciales, Turks & Caicos; Kingston, Jamaica; Aguadilla, PR;<br />
and Antigua.<br />
Annual VHF data link traffic went from nine million kilobits in 2001 to forty million kilobits<br />
today. <strong>The</strong>ir increased use of data link applications shows how our airline customers have<br />
benefitted from the value of our service.<br />
Most importantly we have consistently exceeded all our availability targets, demonstrating<br />
our reputation for providing the highest quality of service. Our commitment to provide<br />
outstanding customer service and support remains our priority. We are proud to provide our<br />
services to the majority of airline carriers in these important and fast growing regions and<br />
will continue to strive to exceed their expectations.<br />
It has been very exciting for ARINC to have played an integral part in our airline customers’<br />
growth and prosperity over the past ten years. We look forward to supporting their continued<br />
growth through coverage expansion and service enhancements in the years to come.<br />
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ARINC in Europe, the Middle East, and Africa<br />
ARINC EMEA Accelerates Its VHF Ground Station<br />
Deployments<br />
Over the past decade ARINC EMEA has made a substantial investment in expanding its<br />
GLOBA<strong>Link</strong> SM /VHF infrastructure to successfully meet the requirements and needs of our<br />
rapidly growing customer base. During this 10 year period, we have deployed over twohundred<br />
(200) VHF Ground Stations throughout the EMEA region which are relied on by<br />
more than fifty airlines and two-thousand (2000) aircraft for their seamless air to ground<br />
communications. Our commitment to continually expanding and improving our GLOBA<strong>Link</strong> SM<br />
network along with our drive to provide exceptional value and personalized service is<br />
the foundation relied on to retain our very important existing customer base and is the<br />
springboard to attract many new airline customers to ARINC.<br />
However, our investment doesn’t stop here, as we now plan to significantly accelerate our<br />
VHF ground station investment over the next two years. During this period, we plan to deploy<br />
eighty-five (85) additional VHF Ground Stations in the EMEA region as well as Pakistan and<br />
India. As such, in just two year’s time (by 2013) we plan to expand our current Network<br />
infrastructure by more than 40 percent to optimally serve our customers.<br />
Contact the Author<br />
Michael DiGeorge<br />
Sr. Program Director,<br />
Aviation Solutions,<br />
ARINC<br />
tel: +44 7918.720.635<br />
md@arinc.com<br />
ARINC EMEA’s accelerated investment plan demonstrates our commitment and focus on<br />
meeting our existing and prospective customer requirements, establishing ARINC as the<br />
pre-eminent data link service provider in the EMEA region and reinforcing ARINC’s position<br />
as the world leader in data link communications.<br />
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November 2011 | #43<br />
<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
GLOBA<strong>Link</strong><br />
In-Flight Applications<br />
ARINC OpCenter<br />
ARINC Tarmac Delay Manager Graphical User<br />
Interface (GUI)<br />
Contact the Author<br />
<strong>The</strong> U.S. Department of Transportation has implemented new rules to prevent long tarmac<br />
delays for international passengers which impose fines on U.S. and international airlines if<br />
they leave an international flight on the tarmac for more than four hours without taking off<br />
or deplaning.<br />
Yuri Maslov<br />
Senior Program Manager,<br />
GLOBA<strong>Link</strong> Information Management,<br />
ARINC<br />
tel: +1 410.266.4504<br />
yuri.maslov@arinc.com<br />
On May 12, 2010 ARINC announced an automated alerting capability to help airlines<br />
manage flight delays on the tarmac and avoid penalties under strict DOT regulations.<br />
To make this feature even more efficient, the ARINC OpCenter SM team has developed a<br />
Graphical User Interface (GUI) that adds significant flexibility for airlines to drive<br />
customized solutions.<br />
<strong>The</strong> ARINC Tarmac Delay Manager GUI is a very intuitive and yet comprehensive tool. It<br />
provides complete control to airlines to configure unlimited uplinks per “OUT not OFF” or<br />
“ON not IN” events and to establish the same rules for all airports or modify triggers<br />
based on time of day and/or airport.<br />
<strong>The</strong> ARINC Tarmac Delay Manager GUI is available as a new feature within the ARINC OpCenter data link message<br />
management tool.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
November 2011 | #43<br />
Technotalk<br />
Expanding the VDL Mode 2 Service for the Future:<br />
Exercises in Frequency and Spectrum Management<br />
Contact the Author<br />
It’s hard to imagine, but the VDL Mode 2 service, which first went operational in November<br />
2000, has now been in operation for 11 years. Today, ARINC has approximately 2,700<br />
aircraft sending over 8 million messages per month on the GLOBA<strong>Link</strong> SM /VDL service. We’ve<br />
come a long way (see Figure #1). <strong>The</strong>se messages account for over 18% of the ACARS ®<br />
traffic sent over GLOBA<strong>Link</strong> SM /VHF.<br />
We are now seeing an accelerated movement to VDL, based on a number of industry<br />
factors. First, with the success of the <strong>Link</strong>2000+ program, EUROCONTROL has announced<br />
their plan to expand the CPDLC service across Europe and mandated the need for ATN/VDL<br />
equipage. Second, in North America, the FAA has announced plans to proceed with the<br />
NexComm program, which initially is envisioned to be based on FANS (Future Air Navigation<br />
Service) applications transported over the VDL Mode 2 communications media, followed<br />
by the ATN applications over VDL Mode 2. Finally, with much of the legacy ACARS avionics<br />
systems becoming obsolete, most airframe manufacturers are now delivering newer aircraft,<br />
such as the A380 & B787, with VDL Mode 2 capable CMUs and VDRs as standard.<br />
Steve Leger, Director,<br />
Testing and Support Services,<br />
ARINC<br />
tel: +1 410.266.2169<br />
srl@arinc.com<br />
<strong>The</strong> VDL Mode 2 media, including both the airborne and DSP provided ground network, have<br />
demonstrated the best performance of all ARINC GLOBA<strong>Link</strong> SM media. ARINC’s VDL Mode 2<br />
service has an uplink message success rate of over 99.0% and an average round trip transit<br />
time (uplink sent to downlink ACK reception) of 1.9 seconds. (See Figure #3)<br />
Currently all VDL Mode 2 communications are being sent on a single VDL Mode 2 frequency<br />
or channel on 136.975 MHz which is called the Common Signaling Channel (CSC). ARINC<br />
constantly monitors usage and capacity—right now, even at the busiest of USA locations,<br />
the CSC is still moderately loaded and can support plenty of additional traffic. Still, the<br />
VDL Mode 2 concepts (defined in AEEC Specification 631) are particularly complicated<br />
and changing the operation of this system by adding additional frequencies relies on both<br />
avionics and DSP updated functionality. To successfully develop and ensure interoperability<br />
this work must begin several years in advance of the operational need. This effort is well<br />
under way.<br />
ARINC Development of the VDL Multi-Frequency AQP/Interoperability<br />
Test Facility<br />
As discussed in a previous article, over the last 1-2 years, avionics manufacturers such<br />
as Rockwell-Collins and Honeywell have been busily developing VDL Multi-Frequency<br />
functionality within the data link units. Likewise, ARINC has been developing the protocols<br />
within the ground infrastructures. Almost 12 months ago, ARINC opened a special dedicated<br />
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November 2011 | #43<br />
<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
Technotalk<br />
Expanding the VDL Mode 2 Service for the Future:<br />
Exercises in Frequency and Spectrum Management<br />
—Continued<br />
test facility within the AQP labs in Annapolis. Along with the facility, a set of test cases<br />
were released to the industry based on ARINC’s planned approach for VDL multi-frequency<br />
operation. Through a course of interactive testing, ARINC and the manufacturers have arrived<br />
at implementations that will fully support the operation on VDL alternate frequencies. From<br />
a protocol and network standpoint, we are nearly ready for the future. In order to expand the<br />
VDL capacity, we must, of course, have assigned frequencies, and that is another ongoing<br />
industry activity that ARINC is supporting.<br />
ASRI AFC VDL Mode 2 Spectral Plan for the USA:<br />
Within the USA, all VHF frequencies used by the aeronautical industry for both voice and<br />
data applications are licensed, assigned, and managed by Aviation Spectrum Resources<br />
Incorporated (ASRI). ASRI was previously part of ARINC Incorporated, but became a separate<br />
company, owned by the airline community, when the ownership of ARINC was transferred<br />
to the Carlyle Group, a non-airline entity. Approximately 15 years ago, the 136 to 137 MHz<br />
VHF band was added to the existing aeronautical 118 to 136 MHz band. This 1 MHz band<br />
was primarily intended to be used for the VDL Mode 2 service. <strong>The</strong> FAA received the lower<br />
136.025 to 136.475 MHz portion of the band for ATC applications; ASRI received the<br />
upper 136.500 to 136.975 MHz portion of the band for airline operational control (AOC)<br />
applications.<br />
In mid-2010, ASRI created a special VDL spectral planning sub-working group under its<br />
primary technical committee, the Aeronautical Frequency Committee (AFC), which meets<br />
several times each year. Both ARINC and SITA were designated as co-chairmen for this<br />
special VDL planning group. Over the course of a year, and a series of meetings, ARINC has<br />
been a lead contributor, providing the propagation, testing, analysis, and much of the writing<br />
associated with this group.<br />
Engineering studies prove that the higher the data rate of any communications system, the<br />
more prone the system can be to interference. <strong>The</strong> VDL Mode 2 service, using Differential<br />
Eight Phase Shift Key (D8PSK) modulation operates at a data rate that is 15 times faster<br />
than ACARS. Likewise, a successful VDL deployment requires DSPs to provide coverage in<br />
multiple locations within the same airport infrastructure to provide reliable communications at<br />
each gate location. <strong>The</strong>se close range stations can easily cause interference between ARINC’s<br />
own stations as well as the VDL stations that could be operated by another DSP in the<br />
regions. A successful VDL Mode 2 Spectral Plan is needed to address each of these special<br />
requirements.<br />
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<strong>The</strong> <strong>Global</strong> <strong>Link</strong><br />
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<strong>The</strong> ASRI AFC team is now reviewing an ARINC-proposed VDL Spectral Plan that will also be<br />
shared with the European community including the Frequency Management Group (FMG).<br />
It sets up a plan that includes controls such as special notch filters, careful antenna-toantenna<br />
spacing, and transmitter power setting. <strong>The</strong> plan provides for three terminal-area<br />
VDL channels in the ASRI-controlled band. <strong>The</strong>se would be the CSC, VDL Alternate #1,<br />
and VDL alternate #2. <strong>The</strong> Spectrum plan also provides for a very large number of en route<br />
alternate VDL frequencies. <strong>The</strong> success of this and any other successful communications<br />
system deployment starts with a link budget analysis. Please refer to our August 2006<br />
Technotalk article which explains the analysis associated with link budgets. <strong>The</strong> resultant<br />
plan will be more than sufficient to address all airlines’ AOC needs for the next decade and<br />
onward.<br />
As always, please contact me if this article has raised questions or if you’d like further<br />
details in the VDL spectral plan. I am always interested in your suggestions for future<br />
articles.<br />
Figure #1: Growth in VDL Mode 2 AOA Aircraft and Traffic<br />
Figure #2: Ratio of VDL M2 AOA vs. Total VHF Traffic - 18%<br />
Figure #3: VDL Mode 2 Uplink Delivery Transit Time: Avg 1.9 seconds<br />
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