Behavioral Health Services - Community Care Behavioral Health

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58 Customer Services: Adams 1-866-738-9849 • Berks 1-866-292-7886 • York 1-866-542-0299
59 How can I be more involved? We want our members to help us improve our services. Here are some of the things you can do: Tell Us What You Think Call us with your ideas about how we can serve you better. Or let us know your concerns. Respond to Satisfaction Surveys If you get a survey in the mail or after you have been in treatment, please fill it out. Surveys are a good way for us to find out about the care we offer. All answers are confidential. We do not share the information you give us with anyone. Join an Advisory Committee We have many advisory committees for members and their families. Some meet every month. Others meet every three months. At the meetings, you will have a chance to talk with us about how we are doing and how we can improve. Call us if you want to know more about joining an advisory committee. Please contact Community Care at any time. Call Customer Services (Adams County 1-866-738-9849; Berks County 1-866-292-7886; York County 1-866-542-0299) or write to us at: Community Care Behavioral Health Organization 1200 Camp Hill Bypass, Suite 100 Camp Hill, PA 17011-1266 Customer Services: Adams 1-866-738-9849 • Berks 1-866-292-7886 • York 1-866-542-0299
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Behavioral Health Services MEMBER H
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Si Ud. necesita la versión en Espa
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4 HealthChoices People in Pennsylva
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6 Community Care Offers Information
Page 10 and 11: 8 Your Physical Health Community Ca
Page 12 and 13: 10 Customer Services: Adams 1-866-7
Page 14 and 15: 12 Services Specific To Children an
Page 20 and 21: 18 Your child or teen might get hel
Page 22 and 23: 20 If the situation is life-threate
Page 24 and 25: 22 Privacy We will not let anyone e
Page 26 and 27: 24 C. Any reasons why you could not
Page 28 and 29: 26 You Also Have the Right... (cont
Page 30 and 31: 28 You Can Ask About Mental Health
Page 34 and 35: 32 When should I file a First Level
Page 36 and 37: 34 What if I do not like Community
Page 38 and 39: 36 You must send your request for a
Page 40 and 41: 38 When should I file a First Level
Page 42 and 43: 40 A letter will be mailed to you w
Page 44 and 45: 42 What can I do if my health is at
Page 46 and 47: 44 Persons Whose Primary Language i
Page 48 and 49: 46 How do I ask for a Fair Hearing?
Page 50 and 51: 48 Who can I call if my health is a
Page 64 and 65: 62 DPW Fraud and Abuse Hotline The
Page 66 and 67: 64 Call Community Care Customer Ser
Page 69 and 70: Section 10 Definitions
Page 71 and 72: 69 HealthChoices HMO A Health Maint
Page 73 and 74: COMMUNITY CARE'S MISSION... To impr
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Behavioral Health Services - Community Care Behavioral Health

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