Welcome to Yale-New Haven Hospital

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Your care We want your hospital experience to be as safe, comfortable and pleasant as possible. If there is anything you need or if you have any questions or concerns, please speak with any member of your patient care team. Advance directives As a patient, you have the right to make your own healthcare decisions, guide your medical treatment and plan what should be done if you are unable to speak for yourself. In addition, hospitals are required by federal law to give you information about advance directives, which are forms you can sign to make your healthcare preferences known ahead of time and to name someone else to make healthcare decisions for you in case you become unable to make decisions. If you have questions about advance directives or would like a copy of the advance directives form, please call religious ministries at 203-688-2151. Ethics committee There may come a time when you or a member of your family is so sick that it is not clear what is the best care. These are difficult decisions because there is often no clear right or wrong answer. Your doctors, nurses, social worker and chaplain can help, or you may ask to speak with the hospital’s ethics committee. The ethics committee provides consultation on individual cases where ethical issues have been raised concerning treatment, the right to refuse treatment, patients’ rights and patients’ and families’ wishes. Please call religious ministries at 203-688-2151 to request an ethics consultation. Religious ministries If you would like a visit with a chaplain for spiritual support and prayer or would like sacramental support (communion, anointing or sacrament of reconciliation), you or your nurse can contact religious ministries during regular business hours, 203-688-2151, or the on-call chaplain via the page operator at 203-688-3111 at any time. A Catholic priest is usually available Sunday through Thursday during the day for Catholic sacraments, and Eucharistic ministers visit daily if you wish to receive communion. A multi-faith chapel on the first floor of the South Pavilion is open at all times for meditation and prayer. On Sundays, a Catholic Mass is celebrated at 9:30 a.m. and an ecumenical Christian Service at 10:15 a.m. 10
Complementary healing YNHH offers various healing arts and complementary medicine approaches, although not all are available on all units. Speak to your nurse about the availability of relaxation TV and CDs, Reiki, dog visitation and other complementary therapy items. Privacy and confidentiality YNHH works hard to ensure the privacy of all patients and the confidentiality of all patient information. YNHH and all hospitals follow a federal law called the Health Insurance Portability and Accountability Act (HIPAA), which was designed to protect patient privacy and confidentiality and the security of patient information. If you have any concerns regarding privacy and confidentiality, please contact the HIPAA privacy office at 203-688-8416. research study participant, call the Human Investigation Committee, which reviews and approves all research studies at Yale School of Medicine and Yale-New Haven Hospital, at 203-785-4688. Pain management YNHH is committed to effective pain management. Pain is a common medical problem that requires urgent attention, so do not be embarrassed or afraid to talk with your caregivers about pain control. Extreme pain is not normal and may be largely or completely relieved with medication. Social work Social workers help you and your family cope with your illness, discuss your worries and concerns and link you to community resources, including support groups. Yo u r c a r e Concerns or complaints If you have a concern or complaint about your hospital care or safety that you have not been able to resolve by speaking with your nurse, patient service manager or physician, YNHH has a formal process by which such issues may be addressed. For more information, call patient relations at 203-688-3430. Research studies You must give your written permission before you participate in a research study or a clinical trial. If you want more information about research studies, call the Yale Center for Clinical Investigation (YCCI) at 203-785-3482 for more information. If you have questions or concerns about what it means to take part in a research study or questions about your rights as a Rounding Patient rounding About once an hour, your nurse or patient care associate (PCA) generally rounds or checks in on you to see how you are doing, how your pain level is, if you need help changing position or using the bathroom and if you have any concerns about your care. Rounding by physicians Usually once a day in the morning, a group of physicians, including residents and other team members, may round on you, or visit your room to ask how you are feeling and discuss your plan of care, your progress and medical steps toward discharge. 11
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Welcome to Yale-New Haven Hospital

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