Security Center 5.1 GA Release Notes - Genetec

Security Center 

Release Notes 

5.1 GA 

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registration in several jurisdictions. 

"Security Center", "Security Center Mobile", "Plan Manager", and the Security Center logo are trademarks of 

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All specifications are subject to change without notice. 

Document information 

Document title: Security Center Release Notes 5.1 GA 

Document number: EN.500.001-V5.1.B(6) 

Document update date: February 23, 2012 

You can send your comments, corrections, and suggestions about this guide to documentation@genetec.com. 

ii 

genetec.com | Security Center 5.1 GA Release Notes | Download latest version 

EN.500.001-V5.1.B(6)

Product documentation 

Security Center includes the following documentation: 

• Security Center Release Notes. Describes the release in detail, including new features, resolved issues, 

known issues, and limitations. 

• Security Center Installation and Upgrade Guide. Describes the prerequisites for installing Security Center, 

and provides instructions for installing and upgrading Security Center on your system. 

• Security Center Administrator Guide. Provides all the instructions and conceptual information you’ll need to 

set up, configure, and administer your Security Center system. 

• Getting Started with Security Desk. A task-oriented introduction to Security Desk that uses real-world 

scenarios (viewing a camera, searching/exporting video, and managing alarms) to show new users how to use 

the basic product features. 

• Genetec Security Desk User Guide. Provides the instructions and conceptual information you need to get 

started with Security Desk, to monitor and generate reports for AutoVu LPR, Omnicast video surveillance, and 

Synergis access control systems. 

• Security Center Video Unit Configuration Guide. Provides the pre-configuration instructions for integrating 

video units into Security Center, and any configuration steps required for some video unit features to work. 

• Security Center Portable Archive Player User Guide. Explains how to use the Portable Archive Player to view 

exported video files. 

• AutoVu Patroller Release Notes. Describes the AutoVu Patroller release in detail, including new features, 

resolved issues, known issues, and limitations. 

• AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in detail, including new 

features, resolved issues, known issues, and limitations. 

• AutoVu Handbook. Provides AutoVu installers and administrators with a single source of information about 

installing and configuring AutoVu hardware and software. 

• AutoVu Patroller User Guides. Quick reference guides to using Patroller, AutoVu’s mobile LPR solution. There 

is a separate user guide for each Patroller installation type (Law Enforcement, City Parking Enforcement, City 

Parking Enforcement with Wheel Imaging, University Parking Enforcement, and Mobile License Plate 

Inventory). 

• AutoVu Connecting the Sharp Camera. Explains how to power up and connect your Sharp. A printed version 

is provided in the Sharp box. 

• AutoVu Connecting the SharpX Camera. Explains how to power up and connect your SharpX. A printed 

version is provided in the SharpX box. 

• Plugin User Guides. Introduces you to the plugin features and describes what’s new in the current release. It 

also explains how to install and configure the plugin in Security Center, and how to use it in Security Desk. 

Where can I find the product documentation? 

• Product DVD. The documentation is available on the product DVD in the Documentation folder. Release notes 

and installation guides include a direct link to the latest version of the document. 

• Genetec Technical Assistance Portal (GTAP). The latest version of the documentation is available from GTAP. 

Note, you’ll need a username and password to log on to GTAP. 

• Online help. Security Center client applications include online help, which explain how the product works 

and provide instructions on how to use the product features. Patroller and the Sharp portal also include 

context-sensitive help for each screen. To access the online help, click Help, press F1, or tap 

the ? (question mark) in the different client applications. 

iii 



Technical support 

Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best 

technical support services available. As a Genetec customer, you have access to the Genetec Technical Assistance 

Portal (GTAP), where you can find information and search for answers to your product questions. 

• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support information, 

such as FAQs, knowledge base articles, user guides, supported device lists, training videos, product 

tools, and much more. 

Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes, 

workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com. 

• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a support 

case online at https://gtap.genetec.com. For GTAC's contact information in your region see the Contact 

page at https://gtap.genetec.com. 

NOTE Before contacting GTAC, please have your System ID (available from the About button in your client 

application) and your SMA contract number (if applicable) ready. 

• Licensing. 

• For license activations or resets, please contact GTAC at https://gtap.genetec.com. 

• For issues with license content or part numbers, or concerns about an order, please contact Genetec Customer 

Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3). 

• If you require a demo license or have questions regarding pricing, please contact Genetec Sales at 

sales@genetec.com, or call 1-866-684-8006 (option #2). 

Additional resources 

If you require additional resources other than the Genetec Technical Assistance Center, the following is available 

to you: 

• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communicate 

with each other and discuss a variety of topics, ranging from technical questions to technology tips. You 

can log in or sign up at https://gtapforum.genetec.com. 

• Technical training. In a professional classroom environment or from the convenience of your own office, our 

qualified trainers can guide you through system design, installation, operation, and troubleshooting. Technical 

training services are offered for all products and for customers with a varied level of technical experience, 

and can be customized to meet your specific needs and objectives. For more information, go to http:// 

www.genetec.com/English/Support/Training. 

iv 



Contents 

Product documentation . . . . . . . . . . . . . . . . . . iii 

Technical support . . . . . . . . . . . . . . . . . . . iv 

Security Center 5.1 GA Release Notes 

What’s new in Security Center 5.1 GA? . . . . . . . . . . . . . 2 

General product enhancements. . . . . . . . . . . . . . . 2 

Config Tool enhancements . . . . . . . . . . . . . . . . 4 

Security Desk enhancements . . . . . . . . . . . . . . . 4 

Omnicast video surveillance enhancements. . . . . . . . . . . . 5 

Synergis access control enhancements . . . . . . . . . . . . . 6 

AutoVu LPR enhancements . . . . . . . . . . . . . . . 7 

Supported hardware . . . . . . . . . . . . . . . . . . 9 

About hardware certification . . . . . . . . . . . . . . . 9 

New supported video units in Security Center 5.1 GA . . . . . . . . . 9 

New supported video units in Security Center 5.0 SR1 Hardware Integration Package 1 . 13 

Supported Bosch intrusion detection units . . . . . . . . . . . . 14 

Supported Honeywell Galaxy intrusion detection devices . . . . . . . . 15 

Supported HID units . . . . . . . . . . . . . . . . . 16 

HID unit compatibility . . . . . . . . . . . . . . . . 16 

HID unit known issues . . . . . . . . . . . . . . . . 17 

HID unit limitations . . . . . . . . . . . . . . . . 17 

Where to find more information about supported hardware . . . . . . . 18 

Resolved issues . . . . . . . . . . . . . . . . . . . 19 

Resolved software issues . . . . . . . . . . . . . . . . 19 

Resolved hardware issues . . . . . . . . . . . . . . . . 20 

Known issues . . . . . . . . . . . . . . . . . . . . 22 

Limitations . . . . . . . . . . . . . . . . . . . . 27 

System requirements . . . . . . . . . . . . . . . . . . 31 

Supported languages . . . . . . . . . . . . . . . . . . 31 

Supported upgrades . . . . . . . . . . . . . . . . . . 32 


EN.500.001-V5.1.B(6) 

v

Supported upgrades from Synergis 2.1. . . . . . . . . . . . . . 32 

Supported Omnicast migration paths . . . . . . . . . . . . . . 32 

Supported AutoVu migration paths . . . . . . . . . . . . . . 33 

Supported federations . . . . . . . . . . . . . . . . . . 33 

Compatibility . . . . . . . . . . . . . . . . . . . . 34 

Security Center backward compatibility . . . . . . . . . . . . . 34 

Backward compatibility with Security Center 5.0 roles . . . . . . . . 34 

Backward compatibility with Security Desk 5.0 tasks . . . . . . . . . 35 

Security Center Media Router compatibility . . . . . . . . . . . . 38 

Omnicast compatibility . . . . . . . . . . . . . . . . . 39 

Security Center and Patroller compatibility . . . . . . . . . . . . 39 

Sharp compatibility . . . . . . . . . . . . . . . . . . 39 

About the documentation in this release . . . . . . . . . . . . . 40 

Documents added . . . . . . . . . . . . . . . . . . 40 

Documents replaced . . . . . . . . . . . . . . . . . 40 

Supported documentation languages . . . . . . . . . . . . . 41 

vi 



Security Center 5.1 GA Release Notes 

Security Center is the unified security platform that seamlessly blends Genetec's IP security 

and safety systems within a single innovative solution. The systems unified under Security 

Center include Genetec's Omnicast IP video surveillance system, Synergis IP access control 

system, and AutoVu IP license plate recognition (LPR) system. 

Security Center 5.1 GA is a general availability release that includes many new features and 

enhancements. This document describes the release in detail, and provides late-breaking or 

other information that supplements the Genetec Security Center documentation. 

This document includes the following topics: 

• "What’s new in Security Center 5.1 GA?" on page 2 

• "Supported hardware" on page 9 

• "Resolved issues" on page 19 

• "Known issues" on page 22 

• "Limitations" on page 27 

• "System requirements" on page 31 

• "Supported languages" on page 31 

• "Supported upgrades" on page 32 

• "Supported Omnicast migration paths" on page 32 

• "Supported AutoVu migration paths" on page 33 

• "Supported federations" on page 33 

• "Compatibility" on page 34 

• "About the documentation in this release" on page 40 

genetec.com | Security Center 5.1 GA Release Notes | Download latest version 1 


What’s new in Security Center 5.1 GA? 


Security Center 5.1 GA introduces the following new features and enhancements. 

This section includes the following topics: 

• "General product enhancements" on page 2 

• "Config Tool enhancements" on page 4 

• "Security Desk enhancements" on page 4 

• "Omnicast video surveillance enhancements" on page 5 

• "Synergis access control enhancements" on page 6 

• "AutoVu LPR enhancements" on page 7 

General product enhancements 

• Installer enhancements. Hotfixes for Security Center 5.1 and later can now be 

installed using a hotfix installer. Also, the Security Center installer now creates the necessary 

firewall rules for its applications. 

• Forward and backward compatibility. Security Center Directory can connect to different 

versions of Security Center client and server applications, making it easier to 

upgrade large systems. A difference of up to two minor versions forwards and two 

minor versions backwards is supported. 

• High Availability Directory. Includes the following features: 

• Directory failover. If a Directory server fails, a standby server can automatically 

replace it. 

• Load balancing. The Directory can be spread across multiple servers to share the 

workload. 

• View live and playback video even if you lose connection to the Directory. 

• Active Directory enhancements. 

• Support for multiple domains. Security Center can now connect to more than one 

Active Directory domain (designed to support up to 10). 

• Custom Field synchronization. You can now synchronize attributes from the Active 

Directory to custom fields in Security Center. This is supported for users, cardholders, 

user groups and cardholder groups. 

• Health monitoring. You can now monitor the health of your system using the Health 

Monitoring role. It includes the following features: 

• Monitors the health of the entire system. 

• Logs health events in the Windows Event Log that have been triggered by Security 

Center services, roles, agents, units, and client applications. 

• Provides real time alerts as well as detailed historical reporting. 




• Calculates statistics within specified time frame (hours, days, months). 

• Calculates availability for clients, server, and video/access/LPR units. 

• Receives events that are sent directly from various roles and entities. 

This features also allows you to view health events in the Health History report, and 

retrieve health events via the SDK. 

• Move units between manager roles. If you are using multiple manager roles spread 

across your network, you can now easily move units between those managers with the 

Move Unit tool. 

• AutoVu example. If you have a dedicated LPR Manager for each police station precinct 

in a city, and a particular patroller unit is transferred to another precinct, you 

can use the Move Unit tool to easily move the Patroller unit to the new LPR Manager 

without losing data. 

• Synergis example. After an office expansion you may want one Access Manager to 

control all access control units (door controllers) on one floor and another Access 

Manager to control all units on a different floor. You can use the Move Unit tool to 

move a door controller to the new Access Manager without losing data. 

• Plan Manager. Plan Manager is an advanced map-based interface for Security Center. 

It allows you to create interactive environments from maps or floor plans for easier 

monitoring and navigation. Live video, doors, alarms, inputs/outputs, PTZ motors, and 

more can be monitored and controlled from the Plan Manager interface in Security 

Desk. 

• RF Code Asset Management plugin. Security Center now supports the RF Code Asset 

Management plugin, which enables you to do the following: 

• Synchronize RF Code assets with Security Center assets (a new entity). 

• Monitor asset-related events and activities live. 

• Synchronize RF Code alerts with Security Center alarms automatically. 

• Acknowledge alarms in Security Center, which will clear alerts in the RF Code solution. 

• View video tied to asset-related activity and alerts. 

• Perform real-time tracking of asset locations using the Asset Management Inventory 

reporting task. 

• View events associated to tracked assets using the Asset Activity reporting task. 

• Honeywell Galaxy panel integration. Security Center now supports the Honeywell 

Galaxy control panels, which enables you to do the following: 

• Map inputs and devices connected to the alarm panel to intrusion detection areas in 

Security Center. 

• Monitor the connection between the Security Center Server and the alarm panel 

using the heartbeat feature. 

• Create event-to-actions for events that are sent from the alarm panel. 

• Create custom events, which can be monitored in Security Desk. 




• Monitor intrusion detection area state changes in real time in Security Desk 

• Receive events and alarms from the alarm panel, and monitor them in Security 

Desk. 

• Arm and disarm the intrusion detection areas defined on your intrusion panels in 

Security Desk. 

• Receive live reports on input state changes in Security Desk. 

• Create reports on events received from the alarm panel. 

• Trigger intrusion alarms on intrusion detection areas or intrusion detection units in 

Security Desk. 

• Generate detailed activity reports on intrusion detection areas or intrusion detection 

units. 

• Language support. Hebrew, Hungarian, Polish, Thai, and Traditional Chinese are now 

supported in Security Center. 

Config Tool enhancements 

• Task-based interface. To improve usability and ensure consistency with Security Desk, 

the Config Tool is now task-based. It’s redesigned home page lists the available tasks, 

favorites, and more. 

• New tasks available. The following tasks are now available in the Config Tool: Role 

View, Network View, Logical View, System, Security, Access Control, and LPR. 

• Security Desk tasks are now available in Config Tool. Cardholder Management, Credential 

Management, and all Maintenance related tasks. 

• New reports available. Health Statistics, and Health History reports. 

Security Desk enhancements 

• New Home page. The Security Desk’s redesigned home page lists the available tasks 

and recently used tasks, and allows you to access your saved private and public tasks, 

the Tools menu, the About menu, and the Options dialog box. 

• Workspace layout enhancements. The dashboard is now located on the right hand 

side of the interface.Video timelines have been moved from the playback widget, to 

each display tile. 

• New reports available. Health statistics, Asset management and Forensic search 

reports. 

• Health warnings in notification tray. Health warnings now appear in the notification 

tray. If you double-click the icon, it opens the Health History report. 

• New custom field filters for reports. There is now a custom fields filter in the Cardholder 

configuration and Credential configuration reports. 




• Digital PTZ zoom support. In-tile digital zoom is now supported. 

• Event priority enhancements. Event priorities have been replaced by background colors 

that are visible the event list and display tiles. To easily distinguish critical events 

from less important events, and ensure that critical events stand out, you can assign different 

colors to different events. 

• Out of process media decoding. The media decoding process now can be executed 

outside of the application process, which increases the overall performance of the client 

applications. 

• Quick archives. When viewing live video, you can quickly play back recordings from 

the same camera by browsing date/time and thumbnail previews. 

• Two ways to send tasks. There are now two ways to send a task to other Security Desk 

applications: 

• Previous method: Right-click on a task tab to send the task to a user or monitor. A 

pop up message appears on the remote workstation asking if the recipient accepts 

the sent task. 

• New method: Send task is a system action which can be linked to an event (like 

alarm triggered), or executed manually through a hot action. 

This new method does not produce a dialog asking if the sent task is accepted, 

which is useful for video walls. This method also includes the opposite command, 

Clear tasks, which removes tasks from a remote workstation. 

• Snapshot manager. The Snapshot manager performs some of the tasks that used to be 

available from the camera widget, such as delete, rename, or print snapshots, or send 

the snapshots by email. The camera widget in Security Desk now only has the Save 

snapshot button. 

Omnicast video surveillance enhancements 

• Uninterrupted video streaming. Video streams displayed in the Security Desk remain 

available even if the Directory or other critical roles become unavailable. 

• Video trickling. Video stored on edge devices can be transferred on a schedule, on 

demand or by an event, to the Security Center Archiver. 

• Auxiliary Archiver. Cameras can be recorded in a remote location, at different qualities, 

and on different schedules than the main Archiver. 

• Forensic search task. Ability to perform forensic (video analytic) search using Bosch 

video units with edge recording capabilities and IVA enabled. 

• AAC audio codec (Axis). Advanced Audio Coding (AAC) audio type, which provides 

better audio quality, is now supported on select video units such as Axis. 

• Support for watermarking with Bosch VRM. Watermarking verification is now possible 

for video recorded by the Bosch VRM using an external tool. 




• Support for video file protection with Bosch VRM. Video files recorded on a Bosch 

VRM can be protected for an indefinite protection period in Security Desk. 

• Support for ACTi MJPEG and H.264 in full extension. ACTi MJPEG and H.264 

video units now benefit from the full ACTi extension capabilities. 

• Bosch maximum bit rate. A maximum bit rate value can now be applied in the video 

quality configuration page for Bosch video units. 

• Axis - disable Bonjour discovery option. The default Bonjour network discovery protocol 

can now be disabled if desired for Axis video units. 

• Archive viewing limitation now granular to the minute. Users can be limited from 

viewing video archives based on a time value of days/hours/minutes. For example, an 

operator can be limited to playback recordings created within the last 2 days, 12 hours 

and 30 minutes. Any recording older this value cannot be played back by the operator. 

• Motion detection configuration utility. The level of sensitivity for a camera’s motion 

detection configuration can now be set using an Auto calibrate utility. 

• Support for Interlogix . Interlogix MPEG-4 units and DVMRe/Storesafe units are now 

supported in Security Center. 

• Support for Sentry 360. Sentry 360 H.264 units are now supported in Security Center. 

Use Security Center features to dewarp the 360 degree view. 

Synergis access control enhancements 

IMPORTANT Synergis Web Client is no longer available as of Security Center 5.1 GA. It will 

be replaced by Security Center Web Client in early 2012. If you are using the Synergis Web 

Client, you should wait to upgrade until Mobile 3.0 is released. 

• Global Cardholder Management enhancements. The Cardholder Management task 

now allows you to do the following: 

• Cardholders, cardholder groups, credentials, custom fields, and badge templates can 

be synchronized between sites from a central location. 

• Changes to a remote site can be synchronized with the central site, and with other 

remote sites. 

• Cardholders added centrally can be synchronized to remote sites. 

• One card can be used for all sites within a multi-campus, geographically dispersed 

organization. 

• Synchronize Active Directory custom fields for cardholders. Active Directory custom 

fields can be synchronized to cardholder custom fields. This avoids the need to 

manage custom fields separately from Active Directory, and extends the synchronization 

capabilities of the feature. 

• HID unit synchronization enhancements. This feature includes the following: 

• Enhanced synchronization between units and the Access Manager. 




• A unit that gets disconnected from the network or from the Access Manager will no 

longer force a full synchronization. 

• PIN visibility. You can now view the PIN code digits in Config Tool and Security Desk. 

The Show PIN settings is available in the Cardholder management task. 

AutoVu LPR enhancements 

IMPORTANT All AutoVu LPR feature enhancements in this release are only for Law 

Enforcement. Only upgrade to Security Center 5.1 GA if you are using the Patroller Law 

Enforcement installation type. 

• Patroller and Sharp live updates. You can use Security Center Config Tool to update 

services and send hotfixes to Patroller units and Sharp cameras, as well as send new 

sound files to be used for Patroller hit alerts. Both fixed and mobile Sharp cameras can 

be updated, with mobile Sharps receiving the updates through Patroller. You can 

update individual Patroller and Sharp units or update all units and services simultaneously. 

• Health monitoring available for LPR. You can now use Security Center’s health monitoring 

feature to monitor LPR-related information. This allows you to detect health 

issues early enough to avoid potential issues in the future. Health monitoring also provides 

you with information to help identify the cause of various health problems so you 

can prevent them from occurring again. 

• Server-configured Patroller options. You can configure several options for individual 

Patroller units directly from Security Center Config Tool. You can also use the Copy 

configuration tool to easily copy these settings to any or all of your other Patroller units: 

• Sound management settings. Configure Patroller to play a sound when reading a 

plate and/or generating a hit, and choose whether sounds should be played even 

when Patroller is minimized. 

• Acknowledgment buffer settings. Specify a buffer restriction that limits how many 

hits can remain unacknowledged (not accepted or rejected) before Patroller starts 

automatically rejecting all subsequent hits. You can also choose (by priority) which 

hotlists should comply with this restriction. 

• Hotlist hit delay settings. Specify a hit delay that tells Patroller to disregard multiple 

hits on the same plate for the duration of the delay. For example, if you set a delay of 

10 minutes, no matter how many times Patroller reads the same plate during those 

10 minutes, it will generate only one hit (assuming the plate is on a hotlist). 

• AutoVu Patroller enhancements. For AutoVu Patroller enhancements, see the AutoVu 

Patroller Release Notes. The latest version of this document is available at: http:// 

downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.AutoVu%20Patroller%20Release%20Notes%205.1%20GA.pdf. 




• AutoVu hardware enhancements. For AutoVu hardware enhancements, see the AutoVu 

Hardware Release Notes. The latest version of this document is available at: http:// 

downloads.genetec.com/SecurityCenter/5.1/GA/AutoVu/EN.AutoVu%20Hardware%20Release%20Notes%205.1%20GA.pdf. 



Supported hardware 



• "About hardware certification" on page 9 

• "New supported video units in Security Center 5.1 GA" on page 9 

• "New supported video units in Security Center 5.0 SR1 Hardware Integration Package 

1" on page 13 

• "Supported Bosch intrusion detection units" on page 14 

• "Supported Honeywell Galaxy intrusion detection devices" on page 15 

• "Supported HID units" on page 16 

• "Where to find more information about supported hardware" on page 18 

About hardware certification 

There are three levels of integration hardware certification: 

• Certified. The Omnicast integration with this device model has been tested and validated 

by Genetec. 

• Supported by design. The device model shares the same API as an existing certified 

device unit, but has not been tested or validated by Genetec. 

• Tested by partner. The Omnicast integration with this camera model has been tested 

by the partner and has not been certified by Genetec. 

New supported video units in Security Center 5.1 GA 

The following video units are now supported in Security Center 5.1 GA. For each unit 

model, the Archiver extension and certification level is listed. 

Manufacturer Unit Models Extension Certification 

ACTi • TCD-2100 

• TCM-1511 

• TCM-3401 

• TCM-3411 

• TCM-3511 

• TCM-4201 

• TCM-5601 

• TCM-5611 

• TCM-7411 

• TCM-7811 

ACTi 

Supported by design 

• TCD-2500 ACTi Certified 





Arecont • D4F-AV3115 

• D4F-AV5115 

• D4S-AV3115 

• D4S-AV5115 

Axis • M3114-VE 

• M5013 

• M5014 

• P5512 

• P5512-E 

• P5522 

• P5522-E 

• Q6032 

• Q6035 

• Q6035-E 

• Q7414 

Arecont 

Axis 


Certified 

Bosch • Divar 700 Generic Plus Certified 

Canon • VB-M40 

• VB-M600D 

• VB-M600VE 

• VB-M700F 

CBC • ZN-C1 

• ZN-C1M 

• ZN-C2M 

• ZN-D1A 

• ZN-D1MAP 

• ZN-D2MAP 

• ZN-DT1A 

• ZN-DT1MA 

• ZN-DT2MA 

CISCO • CIVS-IPC-2421 

• CIVS-IPC-2521V 

Generic Plus (ONVIF) 

Genetec Protocol 

Generic 

Tested by partner 

Tested by Partner 

Certified 

• CIVS-IPC-5010 Pelco Certified 

• CIVS-IPC-2621V Generic Supported by design 

• CIVS-IPC-2930 

• CIVS-IPC-5011 

Pelco 


GSG 

International 

• KLIS IPCAM-1M-SD 

• KLIS IPCAM-2M-SD-H 

• KLIS IPCAM-IR1 

• KLIS IPCAM-1M-SD 

Genetec Protocol 






Interlogix • DVMRe Triplex 10CT 

• DVMRe Triplex 10CTII 

• DVMRe Triplex 16CT 

• DVMRe Triplex 16CTII 

• StoreSafe Pro 

• StoreSafe Pro II 

• Legend IP 

• SymDec1 

• SymDec4 

• SymDec16 

• SymNet 

• SymSafe Pro 4 



• SymSafe 4 

• SymSafe 8 

• SymSafe 16 

• SymVeo 

IQinVision • IQ832N 

• IQA32N 

• IQA33N 

• IQA35N 

• IQD30S 

• IQD31S 

• IQD32S 

• IQM32N 

• IQ832S 

• IQA30N 

• IQA31N 

• IQM30N 

• IQM30S 

• IQM31N 

• IQM31S 

• IQM32S 

GE DVMRe 

GE MPEG-4 

IQEye 

IQEye 

Certified 

Certified 

Certified 


Moxa • VPort461 Generic Plus (ONVIF) Tested by partner 

Samsung 

(ONVIF) 

• SNO-5080R Generic Plus (ONVIF) Supported by design 





Sentry 360 • FS-IP5000 

• FS-IP10K 

• FS-IP3000 

• IS-IP300 

• IS-IP500 

• IS-IP10K 

Sony • SNC-EP520 

• SNC-EP580 

• SNC-ER520 

• SNC-ER580 

Visiowave • EVOLUTION HD 

• DISCOVERY 300 

Sentry 360 

Sentry 360 

Sony 

Generic Plus 

Certified 


Certified 

Certified 




New supported video units in Security Center 5.0 SR1 Hardware 

Integration Package 1 

Security Center 5.1 GA also includes the following video units that were added in Security 

Center 5.0 SR1 Hardware Integration Package 1. 

NOTE Some of the certification statuses and extension types of these units may have 

changed since the last release. For details, see the Supported Devices list on Genetec's 

Technical Assistance Portal (GTAP), at https://gtap.genetec.com. 


Arecont • AV115 

• AV5155 

• AV3125 

• AV5125 

CNB • ISS2765 

• ISS2965 

• IDC4050VR 

Arecont 

Genetec 

Certified 


Epiphan • VGA Broadcaster Lite Generic Supported by design 

HikVision • DS-2CD793NF-E 

• DS-2CD7153-E 

• DS-2CD853F-E 

• DS-2CD876BF 

• DS-2CD883F-E 

Genetec 

Certified 

Mavix • MediaRacer 152 Generic Supported by design 

Optelecom-NKF • HSD620 

• HSD622 

• HSD624 

• HSD626 

• HSD628 

• MSD620 

• MSD622 

Panasonic • WV-SW352 

• DG-SW355 

• DG-SP304 

• WV-SC384 

• BB-SC384 

Optelecom-NKF 

Panasonic 


Certified 

Pelco Sarix • NET5402T Pelco Certified 

• NET5401T 

• NET5404T 

Pelco 


Pixel Velocity • Video Commander 2.7 Genetec Tested by partner 





Samsung 

(ONVIF) 

• SNB-7000 

• SND-5080 

• SNV-5080 


Certified 

• SNB-5000 

• SND-7080 

• SNP-5200 

• SNV-5010 

• SNV-5080R 

• SNV-7080 

• SNZ-5200 

• SPE-100 

• SPE-400 



Scallop Imaging • D7-180 Genetec Tested by partner 

Vivotek 

(ONVIF) 

• IP8161 

• IP8362 

• VS8102 



Supported Bosch intrusion detection units 

Security Center 5.1 GA supports the following Bosch GV2 and GV3 alarm panel devices. 

For each device, the corresponding firmware and certification status is listed. 

Model Device Firmware Certification 

D9412GV2/GV3 Alarm panel GV2: ver.7.08 

GV3: ver. 8.05 

Certified 

D1255 Keypad Certified 

DX4010V2 USB/Serial interface module Certified 

DX4020 Ethernet Network Interface Module Certified 

D8128D Input expansion module Certified 

D8125 Addressable expansion module Certified 

D7412GV2/GV3 Alarm panel Use most recent 

version 

D7212GV2/GV3 Alarm panel Use most recent 

version 



D8129 Octo-Relay module Supported by design 

D125B Dual Class B Initiating Module Supported by design 





D9127 POPIT modules Supported by design 

DS7432 Eight-input Remote Module Supported by design 

DS7457i Single Zone Multiplex Input module Supported by design 

DS7460i Dual-input module Supported by design 

DS7461i Single-input Multiplex module Supported by design 

DS7465i Input and Output Module Supported by design 

DX4010i RS-232 Serial Interface Module Supported by design 

Supported Honeywell Galaxy intrusion detection devices 

Security Center 5.1 GA supports the following Honeywell Galaxy Dimension control panel 

devices. For each device, the corresponding firmware and certification status is listed. 


A234 RS-232 Lead Kit Certified 

C072 Rio Expander module Certified 

CP037 Keypad Certified 

GD-48 Control panel Version 6.7 and later Certified 

GD-96 Control panel Version 6.7 and later Supported by design 

GD-264 Control panel Version 6.7 and later Supported by design 

GD-520 Control panel Version 6.7 and later Certified 

For more information on the known issues and limitations for Honeywell Galaxy 

Dimension control panel devices in this release, see the Honeywell Galaxy Control Panel 

Integration Plugin User Guide 5.1 GA. 




Supported HID units 


• "HID unit compatibility" on page 16 

• "HID unit known issues" on page 17 

• "HID unit limitations" on page 17 

HID unit compatibility 

Security Center 5.1 GA is compatible with the following HID unit firmware versions: 

HID VertX 

2.2.7.18 

2.2.7.39 

2.2.7.49.1 

2.2.7.70 a 

HID EdgeReader / EdgePlus 

2.2.7.18 

2.2.7.39 

2.2.7.49.1 

2.2.7.70 

a.Version 2.2.7.70 does not support elevator control and 

V1000 with 12 to 16 interface modules connected. If these 

features are required, you’ll need to downgrade to 

2.2.7.49.1. 

HID units should have the following Program and EEPROM firmware: 

HID interface unit Program EEPROM 

V100 

V2000 (has a V100 interface board built-in) 

EdgePlus/EdgeReader 

113 110 

V200 106 105 

V300 107 104 

For instructions on how to upgrade a unit’s firmware, see the Security Center Administrator 

Guide. 




HID unit known issues 

The HID units supported by Security Center include the following known issues. 

Issue 

Description 

57112 Unit discovery does not show the new name you give to a unit (in the unit, 

Identities tab) until the unit is rebooted or its power is cycled. 

57113 When a Door unlock schedule override is removed, there is a delay of 40 

seconds before the door’s unit is fully programmed. 

3461 V200/V300: Periodic output behavior does not always toggle properly. 

Recommendation: Set output transitions for a minimum duration of 5 

seconds or more. 

56493 HID VertX V1000: On the first attempt, Security Center may not be able to 

add a VertX V1000 unit (2.2.7.78). The first time you try to add a VertX 

V1000 (2.2.7.78) to Security Center, an error appears. Security Center will 

then reboot the unit. After the unit is rebooted, the second time you try to 

add the unit, Security Center is able to add the unit to the system. 

HID unit limitations 

The HID units supported by Security Center include the following known limitations. 

Issue 

Description 

57114 AC fail inputs: If the VertX V1000 AC Fail input is used to monitor AC, then the 

AC Fail inputs on all interface modules (V100, V200, V300) controlled by the 

V1000 must only be used for monitoring AC. Similarly, if the V1000 AC Fail is 

used as a general purpose input, the AC Fail interface modules must only be 

used for general purpose inputs. 

57115 Battery fail inputs: If the VertX V1000 Battery Fail input is used to monitor 

battery failure, then the Battery Fail inputs on all interface modules (V100, 

V200, V300) controlled by the V1000 must only be used for monitoring battery 

failure. Similarly, if the V1000 Battery Fail is used as a general purpose input, the 

Battery Fail interface modules must only be used for general purpose inputs. 

57116 The HID VertX V1000 inputs and outputs cannot be used for the following 

purposes: 

• A door REX, door sensor, door lock 

• Elevator control or floor tracking 

• Interlock, including the override or lockdown functions 

• Readerless door 

• IO linking (Zone) 

• Door buzzer 




57118 The HID Edge device (EdgeReader or EdgePlus) can only be used to control a 

single door. You cannot use two HID Edge devices to configure a door with two 

readers. The supported configuration for an Edge device is a card-in /REX-out 

door. 

57119 You must stop the Access Manager before initiating a unit swap operation in the 

Config Tool. Once the swap is completed, the Access Manager can be restarted. 

Where to find more information about supported hardware 

• Video unit compatibility. For details such as firmware and certification status of the 

hardware supported by Security Center, see the Supported Devices list on Genetec's 

Technical Assistance Portal (GTAP), at https://gtap.genetec.com. You’ll need a username 

and password to log on to GTAP. 

• Security Center Video Unit Configuration Guide. Some of the supported video units 

require additional configuration before they can be added in Security Center, or for 

their unit features to work in Security Center. For more information about these configuration 

steps, see the Security Center Video Unit Configuration Guide. The latest version 

of this document is available at: 

http://downloads.genetec.com/Security Center/5.1/GA/Security_Center/EN.Security%20Center%20Video%20Unit%20Configuration%20Guide%205.1%20GA.pdf. 

• Known issues and limitations. For a list of supported hardware known issues and limitations 

in Security Center 5.1 GA, see the GTAP Known Issues page, at https:// 

gtap.genetec.com. You’ll need a username and password to log on to GTAP. 



Resolved issues 


This section lists the software and hardware issues that were resolved in Security Center 5.1 

GA. 

Resolved software issues 

The following software issues were resolved in Security Center 5.1 GA. 

Issue Solution Description 

30056 All After installing or upgrading a Security Center main server (with Directory 

role), the Genetec Server service must be restarted. 

40466 All Usernames with character '@' or '\' in their name cannot log in. 

40392 All Security Desk monitoring or reporting tasks display all report fields, even 

when those fields are not applicable to the product license. 

40382 All “Send email” action sends email twice for certain events. 

41140 All Discovery tool option is disabled if the license does not support Synergis. 

44483 All Cannot activate Security Center 5.0 SR1 using web activation. 

47683 All Only users with Administrator Privileges can view Investigation Reports. 

48728 All SQL 2008 installation fails when installing Security Center on a main or 

expansion server on Windows 2003 64bit. 

49614 All Unit Discovery and Unit Replacement Tools are unavailable. 

50137 All In Public address field, cannot enter a hostname that starts with digit. 

54754 All When modifying an event-to-action, the “Create and edit an action” dialog 

box may not display current settings for that action. 

29984 Access The battery fail event is not reported on V100, V200, V300 interface panels. 

It is only reported on the V1000 master controller. 

44384 Access Cannot configure an elevator with more than 10 floors. 

49255 Access HID controller must be synchronized before it can be put in maintenance 

mode. 

50452 Access The image appears stretched when taking a Snapshot for a cardholder 

picture from a Federated camera. 

55862 Access Cardholder Management task labels are incorrect. 

40396 Video Changing the discovery port on an Archiver for Bosch video hardware does 

not replace the original port, but rather adds a second discovery port. 

Consequently, the wrong video streams may be displayed and recorded. 





40469 Video Deleting a camera from one archiver and adding it to another does not 

change its recording setting (Inherit from Archiver). 

40339 Video It may be possible to add more cameras than allowed by the system license. 

40600 Video When attaching a PTZ camera to a door and assigning a PTZ preset, only 

the first seven presets are available. 

49891 Video DVMRe images are upside down in Security Desk. 

50871 Video Live video freezes when switching between cameras in Security Desk. 

53551 Video Playback does not work properly when done from multiple networks. 

53859 Video Omnicast Federation role may time out when “Signal lost” events occurs. 

54019 Video If you are using two network interface cards (NICs) on your Security 

Center server (for example, if all your cameras are on one network and all 

your client workstations are on a different network), you may not be able to 

view live or playback video, and the cameras will show the message 

“Waiting for signal”. 

54437 Video When displaying an HTML map in a bottom tile, and switching a camera in 

another tile to playback mode, the map overlaps the video thumbnails. 

56398 Video Pelco9760 and Pelco KDB300 do not work in Security Desk. 

57022 Video Video export missing first watermarked sequence. 

Resolved hardware issues 

The following video unit hardware issues were resolved in Security Center 5.1 GA. This lists 

is categorized by manufacturer and/or extension. 

Issue Manufacturer Description 

1395 ACTi ACTi–CAM65xx/66xx: Some Dynacolor PTZ commands are not 

working (ex. Run a pattern). 

45696 ACTi Motion off events are not generated when using Full Screen (Unit) 

motion detection on an ACM-5611 unit. 

24690 Arecont When using an H.264 stream: The AV8185 and AV8365 units do 

not support Unicast TCP. 

29424 Arecont Software motion detection is not supported on AV10005 units. 

49665 Interlogix UVE-101, UVD-IP-EVRDNR-VA2, and UVD-IP-XP3DNR-VA2: 

Still frame alarms do not work. 




Issue Manufacturer Description 

23952 Panasonic Panasonic WV-SP102: 1280x960 and 1280x720 resolutions are 

visible in the Config Tool even though they are not supported by 

the unit. 

27480 Panasonic DG-SC385: The connection type under the Specific settings tab is 

incorrect in some cases. 

45531 Panasonic For some unit and firmware combinations, software motion 

detection does not analyze the bottom part (approx. 10%) of the 

video image in MPEG-4 streaming. 

29121 Sanyo (ONVIF) VCC-HD5400: After switching from 30 fps to a higher resolution, 

the frame rate cannot be reset to 30 fps. 

29244 Sanyo (ONVIF) VCC-HD4600: Pan/tilt commands have no effect on the unit. 

29475 Sanyo (ONVIF) VCC-HD4600, VCC-HD5400, and VCC-HD5600: When using 

H.264 streaming, RTSP over TCP, multiple unit lost/discovered 

events occur while performing a guard tour. 

49666 Sanyo (ONVIF) VDC-HD3500, VCC-HD5600: Sometimes the units cannot be 

added. 

49667 Sanyo (ONVIF) The first PTZ preset cannot be modified with the set/clear preset 

commands. The camera position can only be changed using the 

SetHomePosition command. 

49669 Sanyo (ONVIF) VCC-HD5400, VCC-HD5600: Presets do not work in Omnicast. 



Known issues 

Known issues 

Security Center 5.1 GA includes the following known issues. 

NOTE SD stands for Security Desk, and CT stands for Config Tool. 


21823 All CT: For languages written from right to left, such as Arabic and 

Persian, the user interface of some tools and configuration tabs in the 

Config Tool may not have been inverted. 

56399 All CT: Deleting a unit does not remove the references to its devices in the 

configuration of other entities, such as zones. 

Workaround: Manually remove the references to devices of deleted 

units from other entity configurations. 

56928 All Sometimes the event-to-actions list in the Action tab is not 

automatically updated. 

Workaround: Manually refresh the page by clicking another tab in 

General Settings, and then clicking the Actions tab. 

56965 All Security Center stops responding when trying to run a backup on a 

folder that does not exist. 

56972 All CT: Deleting a role's database whose status is Not connected, may 

cause the role to go offline. To bring the role back online, you'll need 

to click Deactivate role and then Activate role. 

57687 All Federation: When generating an event report on a federation host 

with multiple federated systems having custom events defined, the 

event sources are sometimes mixed up. 

57800 All SD/CT: Under Windows XP, the drop-down menu sometimes appears 

behind the window it belongs to. 

57908 All SD: When multiple messages are received (via Send a message action) 

and not read, only the first one generates an alert in the notification 

tray and is logged. 

57799 All SD: In Guard Tour mode, when “Tile only” view is selected, the 

dashboard may appear briefly. 

58186 All SD/CT: Custom filter applied using the Search dialog box does not 

always display properly. 

Workaround: Select the control where the selection is supposed to 

appear and do a right mouse-click or press F5. 

59249 All Licensing: An unhandled exception occurs after applying a license. 

Workaround: Refresh the Server Admin page and reapply the license. 



Known issues 


59831 All Information about query results greater than 500 appears as 

an error message ("error occurred while processing" or "Query 

failure"), leading the user to think an error occurred. 

This message should be displayed as an information message, not as an 

error message, since Security Center is letting the user know that the 

report is not displaying images in order to prevent timeout errors. 

59916 All SD: The Alarms list in the Actions tab of the Monitoring task is not 

populated until a Trigger alarm Hot action is created. 

59968 All SD: Email sent for an “Email report” hot action contains wrong report 

title. 

59982 All SD: Events filter does not work for Zone activities report. 

60932 All CT - Entities created with a wrong relationship (for example, a door 

under a door or a zone under a door) are not displayed in the Logical 

view. 

Workaround: 

1 Use the filter to find the new entity you just created. 

2 Delete it. 

3 Recreate the entity under an area in the Logical view. 

40220 Access SD: “Door locked” and “Door unlocked” events are not shown in the 

Door activity report. 

40596 Access The limitations when triggering outputs in a zone are as follows: 

• The entry delay is applied for both the Normal-to-Active and 

Active-to-Normal zone state transitions. 

• When an Active-to-Normal zone state transition occurs, all 

corresponding event-to-actions will launch immediately except for 

the trigger output, which will launch after entry delay expires. 

57416 Access Move unit: Access control unit stays offline after moving it from one 

Access Manager to another. 

Workaround: Manually restart the Access Manager after moving the 

unit. 

57748 Access Global Cardholder Management: Adding entities to a global partition 

on the sharing host while sharing guests are synchronizing with it 

might cause a synchronization error to be logged. 

Workaround: Repeat the synchronization manually. 

58001 Access Cardholder Management: Cardholder search does not work in Cards 

view. 

Workaround: Use Details view instead. 

58207 Access Cannot use the copy configuration tool to copy access rules. 



Known issues 


59077 Access CT - VertX units: After changing the Analog 2 Digital (A/D) input 

calibration value, the Refresh button becomes unavailable. 

Workaround: On the Properties page, click another input or output. 

The Refresh button reappears. 

59075 Access CT - VertX units: Cannot refresh or view current Analog 2 Digital 

(A/ D) values, when Config Tool window is at it's minimum size. 

59362 Access Cardholder Management: Cropping feature does not crop the area 

defined by the user. 

59530 Acess CT: Not all required fields for Honeywell intrusion detection units are 

validated by the entity creation wizard. 

Workaround: When creating a Honeywell intrusion detection unit, 

the Account number and the Remote user code must be numeric and 

not exceed 6 digits each. 

59965 Access The Area presence and People counting reports do not report on 

newly added access control units. 

Workaround: After adding an access control unit to an Access Manager, 

deactivate and reactivate the Access Manager, and then run the 

reports. 

60634 Access Global Cardholder Management: The first scheduled synchronization 

fails. 

Workaround: Perform a manual synchronization first. The following 

scheduled synchronizations will then run successfully. 

52686 Video When a server is configured as a proxy (with a public address) on a 

network, all stream requests are redirected through it, even when the 

request is issued from inside the network. 

Workaround: To avoid having the proxy server becoming a bottleneck, 

create a dummy network entity and assign the proxy server to it. 

55909 Video Panasonic BB-HCM735: PTZ coordinates dialog box does not display 

Pan, Tilt, Zoom coordinates. 

Workaround: Using the PTZ widget, change the PTZ position. The 

PTZ dialog is updated and displays the PTZ coordinates. 

57147 Video SD: Viewing multiple video streams federated from Omnicast 4.x in 

synchronized playback mode does not always work. 

57265 Video SD: When you move playback to the beginning of a sequence, audio 

may stop. To turn audio back on, click Listen twice. 

57433 Video Auxiliary Archiver: No warning message appears when adding a 

network location that does not meet minimum space requirements. 



Known issues 


57553 Video Auxiliary Archiver: when you deactivate and activate the role, a 

warning appears briefly on screen. This is a false-positive warning 

notification. 

57555 Video Archiver: When you move a unit to a new Archiver, the destination 

archiver does not automatically add the extension to support the 

camera. 

57634 Video Export: When exporting a video sequence that straddles the recording 

schedules of multiple Archivers and Auxiliary Archivers, some 

segments of the selected video sequence might be missing from the 

export. 

57829 Video SD: The playback timeline might not display correctly when switching 

between valid and invalid video sources. 

Workaround: Select the valid playback source a second time. 

57915 Video Export: When exporting video with a specific playback source from 

the tile, the export dialog does not remember the selected playback 

source. 

Workaround: Select again the source from the export dialog box. 

58555 Video CT: PTZ calibration for the direct XYZ positioning feature is very 

difficult because the specific field of view parameters are not supplied 

by default for the specific camera model. 

58892 Video Video feed may flicker when changing the resolution. 

59245 Sentry 360 Camera may stop responding and require a power cycle to come back 

online. 

60803 Sentry 360 In the Config Tool Video tab, the M-JPEG tab is available, even 

though M-JPEG is not supported. 

60818 Sentry 360 Frame rate changes are not applied to the video stream. 

60836 Sentry 360 When using the dewarping feature in Security Desk, the zoomed 360 o 

image does not support pan/tilt hand grip manipulation. 

60837 Sentry 360 When using the dewarping feature in Security Desk, the image 

thumbnail does not exactly match what is shown in the zoomed 

image. 

60838 Sentry 360 When using the dewarping feature in Security Desk, you cannot 

navigate the zoomed image using your keyboard arrows. 

60839 Sentry 360 When using the dewarping feature in Security Desk, if you zoom 

using your mouse wheel button, it zooms to the center of the image, 

not where your mouse is pointing. 



Known issues 


60840 Sentry 360 When using the dewarping feature in Security Desk, the overview 

image does not match the zoom regions. 

60841 Sentry 360 When using the dewarping feature in Security Desk, the overview 

image displays the first frame when the camera was dropped in the 

tile. 

60643 Sentry 360 Cameras using H.264 can produce large increases in bandwidth usage 

that result in video glitches. 

Workaround: Install camera on a Gigabit network. 

60026 Upgrading When upgrading a secondary Archiver server, the Archiver role does 

not automatically fail back to the primary Archiver server, resulting in 

the loss of video recordings during the upgrade period. 

Workaround: 

Before you upgrade the secondary Archiver server, you'll need to stop 

the ArchiverDomain service on the secondary Archiver server. 

1 Upgrade the main server. 

The primary Archiver server continues to record video. 

2 Upgrade the primary Archiver server. 

The Archiver role fails over to the secondary Archiver server. 

3 On the secondary Archiver server, open the Server Admin console: 

from a web browser, type ///genetec/console#/Services. 

4 From the Service domains list, select ArchiverDomain, and then 

click X at the bottom of the list. 

The Archiver role fails back to the primary Archiver server. 

5 Upgrade the secondary Archiver server 



Limitations 

Limitations 

Security Center 5.1 GA includes the following known limitations. 

NOTE SD stands for Security Desk, and CT stands for Config Tool. 


10997 All (Ref. 17369) Scheduled tasks with “On startup” recurrence property 

may not run on startup. Workaround: Limit the “On startup” tasks to 

“Execute a macro” actions. 

11280 All The status of a device (camera or door) shown in a Security Center 

map is not updated on the map when the device goes temporarily 

offline (red) and back online. 

Workaround: Remove the map from the canvas and drag it back to 

the canvas. 

12224 All Time zone abbreviations are not supported in the printed reports. 

13097 All The Active Directory role may stop working after the Microsoft Active 

Directory domain controller is restarted. 

Workaround: Deactivate the role for at least 3 minutes and reactivate 

it. 

13616 All Database backups cannot be purged when the database server is not 

on the same computer as the server role (Security Center Directory or 

Synergis Access Manager). 

22169 All Server Admin cannot use the default HTTP port 80 on a Windows XP 

32-bit machine if IIS service is installed. (Workaround modify port to 

use one other than port 80). 

24428 All Security Desk keyboard shortcuts cannot be used (such as space to 

acknowledge an alarm) when the focus is on a tile displaying a map. 

Workaround: Use the command buttons found in the map instead. 

51058 All IPV6 is not supported. 

56703 All SD: Not all query filters in reporting tasks are updated live when the 

system configuration changes, such as when new custom fields or 

custom events are added. 

Workaround: To view the new query filter options, delete the task and 

recreate it. 

16721 Access Synergis: Modifying the members (doors, elevators, captive areas) of 

an area might disrupt the Time and attendance report of that area for 

the time range prior to the change. 

Workaround: Restoring the old membership settings also restores the 

old time and attendance values. 



Limitations 


21998 Access PIN credential active state is ignored when used with a CARD & PIN 

reader. To support units that have a combination of normal readers 

and CARD & PIN readers, only the CARD's credential status is used. 

19239 Access Elevator control – Configuring an exception to unlock schedule 

(controlled access) on a floor without a corresponding unlock 

schedule (free access) may cause the VertX controller to stop sending 

events to the Access Manager. 

37088 Access Security Center does not support Reactivation threshold settings for 

zones entities. 

51996 Access When the association between a credential and a badge template is 

changed at a remote site (in a roaming environment), this change is 

not updated at the central site. 

57615 Access Denying a Global Cardholder Synchronizer role the “Modify 

credential information” privilege does not prevent its users on the 

sharing site from changing the shared PIN credentials. 

Workaround: In the context of Global Cardholder Management, in 

order to prevent the sharing site users from modifying the shared PIN 

credentials, the Global Cardholder Synchronizer roles must be denied 

the “Add/delete credentials” privilege on the sharing host. 

26345 Intrusion Bosch GV2 alarm panel: If an intrusion area is not ready to be armed, 

the alarm panel will still accept the command to arm it. However, it 

will only be armed once the intrusion area is actually ready to be 

armed. 

15199 LPR AutoVu LPR: Sharp units under Patrollers always appear as online in 

SD and CT, regardless of their real status, as long as the Patroller is 

connected to the LPR Manager external system. 

15676 LPR AutoVu LPR: When configuring a permit restriction, it is not possible 

to define a time restriction that spans only one day. 

16619 LPR AutoVu LPR: While parsing hotlist or permit data files, parsing errors 

such as the use of wrong delimiter characters, are not indicated. 

Workaround: Always double-check that the files are loaded correctly 

in the Patroller. 

17892 LPR SD – Geographical map: Regions drawn on maps as filters for certain 

type of reports appear on top of the Bing map controls, blocking their 

access. 

Workaround: Move the map around or zoom in/out with the mouse 

wheel. 



Limitations 


18525 LPR AutoVu LPR – SD: When the thumbnail LPR images are not shown in 

a LPR report (for queries returning more than 1000 rows), they are not 

displayed in the tiles either. 

Workaround: Click on the “Magnifying glass” button in the tile to display 

the LPR image. 

20489 LPR SD: The timestamp associated to a hit corresponds to the time the 

patrolling officer took action on the hit (Accepted, Rejected, or Not 

enforced), not the time the hit was raised. 

25725 LPR LPR Manager database cleanup begins when the LPR Manager 

database table reaches 20,000 reads. Previously, the LPR Manager 

database cleanup did not start until the database table reached 

100,0000 reads. If using SQL 2008 Express, the database could not 

reach 100,000 reads before reaching the 4 GB limit in SQL Express. 

26008 LPR While upgrading Security Center from 4.0 to 5.0, the server and 

database used in 4.0 are not automatically reassigned to the LPR 

Manager role in 5.0. 

Workaround: You need to reassign the resources manually in the 

Config Tool. 

56903 LPR In Config Tool, after moving a Patroller unit to another LPR Manager, 

it still appears under the previous LPR Manager. 

Workaround: Click Refresh in the Entity browser. 

57731 LPR Moving a Patroller unit to a new LPR Manager requires additional 

setting changes in Patroller Config Tool. For more information, see 

“Move Patroller or LPR units betweenLPR Managers” in the AutoVu 

Handbook. 

11781 Video If live video is displayed in a tile before any recording took place, then 

switching the display mode to playback will not show any recorded 

video even after the recording took place. 

11998 Video Omnicast 4 alarm priorities are not converted when federated in the 

Security Center. All federated Omnicast alarms have a priority of 1. 

Workaround: Adjust the priorities of federated Omnicast alarms 

manually in the Config Tool. 

12908 Video The nVidia video card may cause the Security Desk to stop working 

when hardware acceleration is turned on and set to “Full”. 

Workaround: Set hardware acceleration to “None”. 

13195 Video If UltraVNC is installed on a computer, the Security Desk may be 

unable to display video. 

Workaround: Uninstall UltraVNC. 



Limitations 


25318 Video Federated camera sequences does not show video from cameras that 

are blocked to any user on the remote system, regardless of the 

privileges of the user account used to connect to the federated 

Directory. 

25322 Video All cameras in a federated camera sequence are displayed on the 

federation host even though the user account used to connect to the 

federated Directory does not have access to all of them. 

28991 Video SD: When displaying an HTML map in a tile while viewing video in 

the tile next to it, the map will overlap the video thumbnails. 

40314 Video Alarm playback loop is permanently set in Security Desk. 

The alarm playback loop is set between the following time ranges: 

• Start time: Alarm trigger minus pre-trigger setting. 

• End time: Alarm trigger plus 10 seconds. 

52172 Video When attempting to back up an Auxiliary Archiver that is installed on 

an expansion server to a file on that computer, you may receive an 

error because the SQL Server may not have permission to back up to 

that location. 

Workaround: Back up to a folder the SQL Server has access to. 

58329 Video Backward compatibility: Security Desk 5.0 and earlier cannot play 

AAC audio coming from Security Center 5.1. 

58556 Video SD: Using the direct XYZ positioning feature (cursor shown as a cross) 

to pan the camera in one direction will block when the camera reaches 

the limit of its pan-tilt range. The wrap around is not automatic. 

Workaround: Switch to normal pan-tilt-zoom (click and drag from 

the blue center dot) to position the camera to where you want it to 

point. 



System requirements 

System requirements 

For system requirements, see the Security Center Installation and Upgrade Guide. The latest 

version of this document is available at: http://downloads.genetec.com/Security Center/5.1/ 

GA/Securitization/EN.Security Center Installation and Upgrade Guide 5.1 GA.pdf. 

Supported languages 

Security Center 5.1 GA software is available in the following languages: 

• Arabic 

• Dutch 

• English 

• French 

• German 

• Hebrew 

• Hungarian 

• Italian 

• Japanese 

• Korean 

• Persian 

• Polish 

• Portuguese–Brazil 

• Spanish 

• Simplified Chinese and Traditional Chinese 

• Thai 



Supported upgrades 

Supported upgrades 

Before you begin: Please note the following: 

• Synergis Web Client is not available in Security Center 5.1 GA. If you are using the Synergis 

Web Client, you should wait to upgrade until Mobile 3.0 is released. 

• Upgrading AutoVu Patroller. In Security Center 5.1 GA, the LPR feature enhancements 

are only for Law Enforcement. Only upgrade to Security Center 5.1 GA if you are using 

the Patroller Law Enforcement installation type. 

Security Center 5.1 GA supports the following upgrade paths: 

• Security Center 3.0 (GA and SR1) to Security Center 5.1 GA 



Supported upgrades from Synergis 2.1 

You cannot upgrade directly from Synergis 2.1 to Security Center 5.1. To upgrade, you’ll 

need to do the following: 

1 Upgrade from Synergis 2.1 to Security Center 4.0 SR1. 

For more information, see “Upgrading from Synergis 2.1” in the Security Center 4.0 

SR1 Installation and Upgrade Guide, available at: 

http://downloads.genetec.com/SecurityCenter/4.0/SR1/EN.Security Center Installation 

and Upgrade Guide 4.0 SR1.pdf 

2 Upgrade from Security Center 4.0 to Security Center 5.1 GA. 

Supported Omnicast migration paths 

Security Center 5.1 GA supports migrations from Omnicast 4.5 and later. For more 

information, see “Migrating from Omnicast 4.5 and later” in the Security Center Installation 

and Upgrade Guide. The latest version of this document is available at: http:// 

downloads.genetec.com/Security Center/5.1/GA/Securitization/EN.Security Center 

Installation and Upgrade Guide 5.1 GA.pdf. 



Supported AutoVu migration paths 

Supported AutoVu migration paths 

Security Center 5.1 does not support migrations from AutoVu 4.3. You must migrate 

AutoVu 4.3 data to Security Center 5.0 SR1 using the Data import tool. For more 

information, see “Migrating from AutoVu 4.3” in the Security Center 5.0 SR1 Installation 

and Upgrade Guide. The latest version is available at: http://downloads.genetec.com/ 

SecurityCenter/5.0/SR1/Security_Center/EN.Security Center Installation and Upgrade 

Guide 5.0 SR1.pdf 

Supported federations 

The Security Center 5.1 GA supports the following federations: 

• Security Center 4.0 GA and SR1, 5.0 GA and SR1, 5.1 GA 

• Omnicast 4.2, 4.6, 4.7, and 4.8 



Compatibility 

Compatibility 

This section describes how Security Center components work together with other Security 

Center components and other Genetec products. 

Security Center backward compatibility 

Security Center 5.1 GA is backward compatibile with a number of Security Center 5.0 (GA 

and SR1) components, allowing the system administrator to upgrade the system in stages. 

IMPORTANT The main server hosting the Directory role and Config Tool must be upgraded 

to 5.1 GA. 

NOTE 

• A Security Center server must be upgraded in order to use the new features introduced 

in version 5.1 GA. 

• If a role is assigned to multiple servers (failover configuration), all its servers must be 

running the same version of Security Center. 

• Legends: 

• – Backward compatible 

• X – Upgrade required 

• NA – Not applicable (only introduced in 5.1 GA) 

Backward compatibility with Security Center 5.0 roles 

Security Center 5.1 GA’s backward compatibility with Security Center 5.0 (GA and SR1) 

roles is summarized in the following table. 

Role type 

Media Router 

Access Manager 

Archiver 

Auxiliary Archiver 

Active Directory 

Intrusion Manager 

Backward compatibility to 5.0 (GA and SR1) 

X 

 

 

NA 

Since the Active Directory role is a single instance role 

in 5.0, you need to upgrade the old server to 5.1 GA 

before you can add additional instances of this role to 

your new system. 

 



Compatibility 

Role type 

Security Center Federation 

Omnicast Federation 

Plugin Manager 

LPR Manager 

Point of Sale 

Directory Manager 

Health Monitor 

Global Cardholder Synchronizer 

Backward compatibility to 5.0 (GA and SR1) 

 

 

X 

X 

X 

NA 

NA 

NA 

Backward compatibility with Security Desk 5.0 tasks 

Security Center 5.1 GA’s backward compatibility with Security Desk 5.0 (GA and SR1) tasks 

is summarized in the following table. 

Task category 

Task type 

Backward compatibility to 

Security Desk 5.0 (GA and SR1) 

Operation Monitoring 

Cardholder management 

Visitor management 

People counting 

Crendential management 

Hotlist and permit editor 

Inventory management 

 

 

 

 

X 

X 

Investigation Incidents 

Zone activities 

Transactions 

 

X 



Compatibility 

Task category 

Investigation 

/Access control 

Investigation 

/Asset management 

Investigation 

/Intrusion detection 

Investigation 

/LPR 

Task type 

Area activities 

Door activities 

Cardholder activities 

Visitor activities 

Area presence 

Time and attendance 

Credential activities 

Elevator activities 

Visit details 

Asset activities 

Asset inventory 

Intrusion detection area activities 

Intrusion detection unit events 

Hits 

Reads 

Route playback 

Inventory report 

Daily usage per Patroller 

Logons per Partroller 

Reads/hits per day 

Reads/hits per zone 

Zone occupancy 



 

 

 

 

 

 

 

 

 

X 

X 

 

 

X 

X 

X 

X 

X 

X 

X 

X 

X 



Compatibility 

Task category 

Investigation 

/Video 

Task type 

Archives 

Bookmarks 

Motion search 

Camera events 

Forensic search 



 

 

 

 

NA 

Maintenance System status 

Maintenace 

/Access control 

Maintenance 

/Video 

Audit trails 

Activity trails 

Health history (5.0) 

Health history (5.1) 

Health statistics 

Access control unit events 

Cardholder access rights 

Door troubleshooter 

Access control unit configuration 

Access rule configuration 

Cardholder configuration 

Credential configuration 

IO configuration 

Archiver events 

Archiver storage details 

 

 

The Security Desk 5.0 Heath 

history task has been renamed 

to Access control health history 

in 5.1 GA. 

NA – The Health history in 5.1 GA 

is a new task. 

NA 

 

 

 

 

 

 

 

 

 

 



Compatibility 

Task category 

Task type 



Alarm management Alarm monitoring Moved to Operation tasks in 

5.1 GA. 

Alarm report 

Moved to Investigation tasks in 

5.1 GA. 

Security Center Media Router compatibility 

The Security Center Media Router can only redirect Security Center video streams. The 

Security Center Media Router cannot stream video from federated Omnicast systems. 

Video streams from federated Omnicast systems are streamed directly to the Security Desk 

client using the Omnicast Compatibility Pack. This means that the Security Desk client 

must be able to connect directly to the Omnicast server. 

For information about installing the Omnicast Compatibility Pack, see the Security Center 

Installation and Upgrade Guide. The latest version of this document is available at: http:// 

downloads.genetec.com/Security Center/5.1/GA/Securitization/EN.Security Center 

Installation and Upgrade Guide 5.1 GA.pdf. 



Compatibility 

Omnicast compatibility 

IMPORTANT The Security Center 5.1 Archiver role and the Omnicast 4.x Archiver service 

cannot run on the same server. 

If the Archiver role is not running on the Omnicast server, then Security Center 5.1 can 

coexist on the same server as Omnicast. 

Best practice: If Omnicast supports more than 30 cameras, it is best practice to host Security 

Center and Omnicast on different computers. 

Security Center and Patroller compatibility 

Sharp compatibility 

AutoVu Patroller 5.1 GA is compatible with Security Center 5.1 GA. 

To use any Sharp camera with Security Center or Patroller 5.1 GA, you need to upgrade 

Sharp drivers and services using the new Sharp Upgrade Tool. After upgrading the drivers 

and services, you'll also need to upgrade the Sharp firmware. For more information on the 

upgrade process, contact your Genetec representative. 

Security Center 5.1 GA supports the following AutoVu Sharp cameras: 

• Sharp (versions 1.5 and 2.0) 

• Sharp EX (version 2.0) 

• Sharp VGA 

• SharpX 

• SharpX VGA 

IMPORTANT If you are using EX model Sharp cameras with the Patroller, only one LPR 

camera can be used per unit. 



About the documentation in this release 


Documents added 

Documents replaced 

This section describes the documents that were added, updated, or replaced in Security 

Center 5.1 GA. 


• "Documents added" on page 40 

• "Documents replaced" on page 40 

• "Supported documentation languages" on page 41 

The following documents were added in this release: 

• Getting Started with Security Desk. Task-oriented introduction to Security Desk that 

uses real-world scenarios (Viewing a camera, searching/exporting video, and managing 

alarms) to show new users how to use the basic product features. 

• AutoVu Hardware Release Notes. Describes the AutoVu Hardware for this release in 

detail, including new features, resolved issues, known issues, and limitations. 

• AutoVu Handbook. Provides AutoVu installers and administrators with a single 

source of information about installing and configuring AutoVu hardware and software. 

The following documents were removed in this release: 

• AutoVu Hardware Installation Guide. The information from this document was 

moved to the AutoVu Handbook. 

• AutoVu Patroller Administrator Guide. The information from this document was 


• AutoVu Plate Reader Server Administrator Guide. The information from this document 

was moved to the AutoVu Handbook. 

• SharpX changing LPR unit IP address. The information from this document was 


• Creating a Security Center Map. The information from this document was merged 

with the SDK Reference. 

• Synergis Web Client Quick Reference. This product was replaced by Security Center 

Web Client in 5.1 SR1. Information on how to use the Web Client was moved to the 

Security Center Mobile User Guide. 




Supported documentation languages 

Security Center 5.1 GA documentation is available in the following languages: 

• All documentation is available in English. 

• The following documents are available in French: 

• Security Center Release Notes (available soon) 

• AutoVu Patroller Release Notes 

• AutoVu Hardware Release Notes 

• AutoVu Patroller Law Enforcement User Guide 

• AutoVu Handbook (available soon) 

• Security Desk User Guide (available soon) 

• Security Center Administrator Guide (available soon) 

• The following documents are available in Spanish: 

• Security Desk User Guide (available soon).

Security Center 5.1 GA Release Notes - Genetec

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