Aeronautics - Magazooms

w
Louie Alcon, Lockheed Martin CETS representative, works with a U.S.
Air Force customer on troubleshooting issues and understanding what the
customer needs to deliver operational effectiveness in the field.
We do this by understanding our
customers’ needs and continuously
improving technologies and capabilities
to deliver operational effectiveness and
affordable readiness throughout the
product life cycle.
No one understands this concept
better than Lockheed Martin F-16
Contractor Engineering Technical
Services (CETS) professionals, Elaine
Roman, Dan Robertson and their
worldwide team. The Lockheed Martin
CETS team is an extension of Lockheed
Martin Aeronautics Global Sustainment,
providing international and domestic
support to all F-16 Block versions
If you were to ask any of
Lockheed Martin’s 50 deployed
CETS professionals what they do
for a living, they’d answer, “We do
whatever it takes to get those F-16s
flying!” They love what they do,
and they do it well.
Currently 50 Lockheed Martin
CETS professionals are deployed to
more than 60 locations throughout the
U.S. and abroad. These professionals
work side-by-side with their military
counterparts, ensuring that the F-16
Fighting Falcon maintains the highest
level of affordable readiness for
Lockheed Martin customers.
They assist our U.S. and allied
partners with F-16 repair and support
issues while simultaneously setting
up systems and procedures that the
customer needs to achieve selfsufficiency.
They provide routine
technical services and assist the
customer with a quick resolution of
difficult maintenance anomalies. F-16
Global Sustainment CETS professionals
are Lockheed Martin’s technical experts
and ambassadors.
They are the first line of
support for our customers, and
they are maintenance experts
capable of resolving a wide variety of
issues. They are incredible customer
service professionals who were
handpicked for this role based on
their demonstrated abilities to form
dynamic working partnerships with
Lockheed Martin customers.
A CLOSE LOOK AT
GLOBAL
SUSTAINMENT
By Laurie Quincy
At Lockheed Martin,
global sustainment
can mean many things
to many people, but
essentially, it is about
keeping aircraft relevant,
capable and mission
ready after they
are delivered to
the customer.
Lockheed Martin CETS representative
Doug Nadon works closely with Global
Sustainment’s Thailand customer to ensure
that the fleet of F-16s is at the highest level
of mission readiness.
The extensive
knowledge in aircraft
system design and
operations is expanded
for the customer by
Lockheed Martin CETS
professionals in the field.
CETS personnel are sometimes
called upon to accompany the F-16
Air National Guard units on Air
Expeditionary Forces deployments
to Iraq. CETS participation in these
deployments has resulted in improved
fix and mission capability rates,
increased aircraft availability and
overall improved scheduling
effectiveness for the customer.
With F-16 CETS
professionals out
in the field with the
customer, the future of
Lockheed Martin’s Global
Sustainment enterprise
has never looked brighter.
The extensive knowledge in
aircraft system design and operations is
expanded for the customer by Lockheed
Martin CETS professionals in the field
through an incredible technical reachback
capability. This reachback enables
the customer to access a full range
of Original Equipment Manufacturer
support, including product support, engineering,
quality, flight safety information
and much more. Together, this combined
team of customers and Lockheed Martin
field service representatives and engineering
experts keep the F-16 mission
ready and mission capable.
With F-16 CETS professionals
out in the field with the customer, the
future of Lockheed Martin’s Global
Sustainment enterprise has never
looked brighter. The future for Global
Sustainment across all aircraft platforms
continues to be a growing and evolving
part of the business as our customers
look for guidance from Lockheed Martin
to maximize their return on investment
in a challenging economy.
A valued and integral part of
the Aeronautics business, Global
Sustainment is a key component of
delivering customer value and setting
the standard for providing readiness to
warfighters by making it “our mission to
support their mission.” ★
6 7