2011 - 2012 Annual Report - Tourism Australia

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Business and trade events and roadshows 2011/12 Event Held Country India Travel Mission (ITM) 25–28 August 2011 India China Incentive, Business Travel & 30 August – 1 September 2011 China Meetings Exhibition (CIBTM) Japan Australia Mission (JAM) 31 August – 2 September 2011 Japan International French Travel Market (IFTM) 20–23 September 2011 France TTG Incontri 6–8 October 2011 Italy IMEX America 11–12 October 2011 USA European Meetings & Incentive 17–19 October 2011 UK Travel Exchange Corroboree 2011 – The Americas 29–31 October 2011 Australia Korea Travel Mission 3–4 November 2011 Korea Greater China Travel Mission (GCTM) 6–9 November 2011 China World Travel Market (WTM) 7–10 November 2011 UK Pacific Area Incentives and Conferences 9 November 2011 New Zealand Expo (PAICE) Dreamtime 13–18 November 2011 Australia European Incentive, Business Travel & 29 November – 1 December 2011 Spain Meetings Exhibition (EIBTM) International Luxury Travel Market (ILTM) 5–8 December 2011 France ATEC Meeting Place 8 December 2011 Australia G’Day USA 12–15 January 2012 USA CONFEC Red 2–5 February 2012 Spain Asia Pacific Incentives and Meetings 21–22 February 2012 Australia Expo (AIME) Internationale Tourismus Borse (ITB) 7–11 March 2012 Germany European New Product Workshop 19–21 March 2012 UK Indonesia Sales Mission 18–21 April 2012 Indonesia cruise3sixty 25–30 April 2012 USA ATEC Symposium 2 May 2012 Australia Australia Asia Roadshow 12–26 May 2012 Asia Worldwide Exhibition of Incentive 22–24 May 2012 Germany Travel, Meetings & Events (IMEX) International Luxury Travel Market Asia 4–7 June 2012 China Australian Tourism Exchange 15–21 June 2012 Australia Americas Meeting and Events Exhibition (AIBTM) 19–21 June 2012 USA Key Performance Indicators – Strengthen the travel distribution system Performance indicator 2011/12 Target 2011/12 Actual Key stakeholder satisfaction – Tourism Australia programs add value 81 per cent rated Tourism Australia’s functions as ‘excellent’, ‘very good’ or ‘good value’ to their business. 68 per cent rated Tourism Australia’s functions as ‘excellent’, ‘very good’ or ‘good value’ to their businesses.* *Notably, ‘excellent’ and ‘very good’ responses grew from 35 per cent to 42 per cent, which is in line with Tourism Australia’s strategy to focus on key stakeholders. Gibraltar Peak, Tidbinbilla, ACT 58 Australian Government performance reporting Photographer: Chris Holly 2011-2012 ANNUAL REPORT 59
Human resources Consultancies and contracts Staffing statistics Tourism Australia employs 214 staff in Australia and 12 international offices. Australian based staff are engaged under the Tourism Australia Enterprise Agreement or common law contracts. International staff are engaged under employment agreements in accordance with relevant local labour laws. As at 30 June 2012, 96 of Tourism Australias 214 staff were employed overseas and 75 per cent were female. In total, 61 per cent of senior management roles and 38 per cent of executive roles were held by women. Staff recruitment and retention In 2011/12, Tourism Australia focused on strengthening its internal recruitment and selection processes. In partnership with talent assessment agency SHL, the organisation recalibrated its selection process to assess candidates against three equally weighted aspects: demonstrating behaviours compatible with Tourism Australia’s values, technical skills and knowledge that meet the requirements of the role, and previous experience and achievements. Tourism Australia also broadened its advertising strategies by increasing its use of social media to attract candidates. As a result, staff retention significantly improved, with 98 per cent of new staff staying for at least 12 months (surpassing the target of 90 per cent) and 88 per cent staying for at least two years (compared with a target of 80 per cent). Voluntary turnover for 2011/12 was 15 per cent, marginally higher than in 2010/11 but in line with the five-year average. Workplace health and safety Tourism Australia’s employment policies, procedures and practices complied with the requirements of the Occupational Health and Safety Act 1991, the Disability Discrimination Act 1992, the Racial Discrimination Act 1975 and the Sex Discrimination Act 1984. Tourism Australia aims to provide a workplace that is, as far as reasonably practical, safe and healthy for employees, contractors and visitors; without risk to the environment; and compliant with relevant legislation, standards and codes of practice. Workplace health and safety in Australia is managed by an occupational health and safety committee that operates under Health and Safety Management Arrangements. These arrangements are designed to identify, analyse, assess, control and monitor workplace health and safety-related risks involved in Tourism Australia’s activities. They aim to protect and develop Tourism Australia’s key assets: its reputation, people, finances, infrastructure and intellectual property. Qualified occupational therapists conducted ergonomic assessments of the workplace on a regular basis throughout 2011/12. A team of trained first aid support staff helped to proactively manage incidents and injuries, and generate timely and efficient reports. Tourism Australia has rigorous emergency evacuation procedures and regularly conducted fire drills and fire warden training in conjunction with its building managers. Fire wardens are replaced promptly when vacancies occur. Workers compensation and industrial disputes Tourism Australia received no claims for workers compensation and no time was lost due to injuries reported in 2011/12. There were no industrial disputes during the year. In 2011/12 Tourism Australia had ongoing contracts with nine consultancies over $10,000, with a total value of $706,545. All major contracts included a requirement for contractors to allow access to their premises by the Australian National Audit Office. In accordance with Commonwealth Procurement Rules, Tourism Australia’s 2011/12 annual procurement plan and information in regard to all contracts over $400,000 were published on the AusTender website at tenders.gov.au. Environmental performance Energy Tourism Australia is a tenant of the Darling Park office complex, which has achieved unassisted 4.5 stars under NABERS Energy and 3.5 stars under NABERS Water. Tourism Australia’s Sydney head office continued to minimise its environmental impact in 2011/12, by including duplex printing and copying as a default option and establishing recycling systems for a variety of office supplies and consumables. During the year, printers in the Sydney head office were replaced with more energy-efficient machines. Video and web conferencing systems were also enhanced. Waste Tourism Australia’s Sydney head office has established approaches for minimising its environmental impact and reducing waste. These practices include setting duplex printing and copying as the default option, and establishing recycling systems in workspaces and kitchen areas. Water Tourism Australia shares the Darling Park office complex with other tenants, and the tenancy does not provide separate metered water consumption details. However, Tourism Australia’s Sydney head office has dual-flush toilets and flow restrictors on taps. Great Barrier Reef, Queensland 60 Human Resources 2011-2012 ANNUAL REPORT 61
Page 1 and 2: Tourism Australia Annual Report 201
Page 3 and 4: Contents Who we are, what we do ...
Page 5 and 6: CANADA $0.64b (-2% since June 2010)
Page 7 and 8: Chairman’s Report The past 12 mon
Page 9 and 10: Tourism Australia’s objectives, d
Page 11 and 12: Tourism 2020 - achievements to date
Page 13 and 14: Meeting Tourism 2020 targets Touris
Page 15 and 16: There’s nothing like Australia ph
Page 17 and 18: Providing target customers with ins
Page 19 and 20: Malaysia Airlines in France On Aust
Page 21 and 22: Focus on quality Developing cultura
Page 23 and 24: Government focus Collaborative part
Page 25 and 26: Organisational structure The Touris
Page 27 and 28: • Partnered with Qantas and Ameri
Page 29 and 30: • Developed plans to build and ho
Page 31: Program 3: Strengthening the travel
Page 35 and 36: 2011/12 Awards International Best O
Page 37 and 38: 66 Financial Statements 2011-2012 A
Page 39 and 40: Balance Sheet as at 30 June 2012 St
Page 41 and 42: Schedule of Commitments as at 30 Ju
Page 43 and 44: Notes Notes Other distributions to
Page 45 and 46: Notes Note 3: Expenses 2012 2011 Ex
Page 47 and 48: Notes Note 6: Non-Financial Assets
Page 49 and 50: Notes Note 7: Payables 2012 2011 $
Page 51 and 52: Notes Note 13: Senior Executive Rem
Page 53 and 54: Notes Note 15: Financial Instrument
Page 55 and 56: List of Requirements Description Pa
Page 57 and 58: Index continued... Foreign Affairs

2011 - 2012 Annual Report - Tourism Australia

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