Phone-Call Etiquette Checklist Landlines; Cell-Phones - Plusto.com
Phone-Call Etiquette Checklist Landlines; Cell-Phones - Plusto.com
Phone-Call Etiquette Checklist Landlines; Cell-Phones - Plusto.com
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E. BUSINESS ETIQUETTE: LEAVING VOICE MAIL MESSAGES<br />
No Summary Detail Check<br />
1 Identify yourself 1. Always identify yourself by leaving your name and <strong>com</strong>pany contact<br />
details.<br />
2. Don’t assume that your voice will automatically be recognised.<br />
2 Have your bullet points<br />
on hand<br />
3 Content of voice-mail<br />
messages<br />
1. Keep notes by the phone to jot down your main points prior to making a<br />
phone call.<br />
2. If you reach your caller in person, you will be able to remember all your<br />
important issues.<br />
3. If you are required to leave a voice-mail, you will be equally prepared.<br />
1. Keep voice-mails friendly, short, and clear with an indication of next steps<br />
or action required.<br />
2. If the voice-mail is lengthy, leave your phone number clearly and<br />
distinctly at the beginning and at the end of the message.<br />
3. Never leave a harsh or negative voice-mail. It can be listened to over and<br />
over, forwarded, archived and put on a speakerphone to share with the<br />
office.<br />
4 Quantity of messages 1. Consider the number and length of the messages that you leave for that<br />
person, in relation to the number of messages that the recipient may<br />
receive in a day.<br />
2. Leaving 1 voice-mail message is sufficient.<br />
5 Sharing confidential<br />
information<br />
1. Due to the non-secured aspect of voice mail, confidential information is<br />
best shared in person.<br />
6 Background noise 1. Don’t leave voice-mails where background noise from loud restaurants,<br />
jammed bars, parties or boisterous family gatherings can be heard.<br />
7 Returning voice-mail<br />
messages<br />
1. Return all voice mail the same day, even if you end up leaving a voice mail<br />
yourself.<br />
5