Recognising Public Value - Australia and New Zealand School of ...

Recognising Public Value
Strategic Uses of Performance Measurement in Government
An ANZSOG Executive Workshop
Course Leader
Professor Mark Moore
Kennedy School of Government, Harvard University
Enquiries
Executive Education
T +61 3 8344 1984
executive.education@anzsog.edu.au

Recognising Public Value: Strategic Uses of Performance
Measurement in Government
Who should attend?
This workshop will be suitable for senior
and mid-level public sector executives
who need to identify and measure the
public value in the work that they and
their departments do.
It will be especially useful for those who
are alumni of ANZSOG’s two flagship
programs, Executive Fellows Program
(EFP) and the Executive Master of
Public Administration (EMPA). However,
the course will be valuable to all public
sector officials who have an interest in
performance measurement.
Program benefits
At the end of this program participants
will be better equipped to:
• understand the practical applications of
the ‘public value’ concept
• appreciate the links between
recognising public value and measuring
it
• set up robust empirical measures of the
public good of various programs
• use performance measurement in a
strategic way to align resources with
priorities
• build knowledge management systems
around public value to drive program
outcomes.
The program
Citizens, elected representatives, and
public officials have long desired a public
sector equivalent of the private sector’s
famed ‘bottom line’ that they could
use to manage public organisations
more effectively. This has stimulated
many different efforts to measure the
performance of public organizations. But
these efforts have come up against a
harsh reality: namely, that it takes a great
deal of work to approximate an equally
compelling measure of public value
creation.
Mark Moore developed the concept
of public value in his groundbreaking
book, Creating Public Value, in the mid
90s and since then it has been a core
organising concept for understanding
what matters in public management.
This new workshop delivers on the
promise of Professor Moore’s teaching
and writing for public officials: how to
identify, capture and measure public
value in the work that governments do.
Recognising Public Value: Strategic
Uses of Performance Measurement
in Government is a workshop built
around interactive discussion and case
materials. It will be suitable for all senior
and middle public sector managers
who want to go beyond understanding
the concept of public value to effective
implementation.
The workshop considers four different
types of work to be done in order to
measure public value:
1. philosophical work that is needed to
work out both who is the proper arbiter
of public value, and what particular
dimensions of value those arbiters
wish to see realized by and reflected in
government operations
2. technical work required to develop
reliable empirical measures of
philosophically constructed dimensions
of value
3. political work essential to ensuring that
the philosophical values and technical
measures are closely aligned with
values considered important by political
overseers
4. the managerial work focused on
building the information systems to
recognise whether public value is being
created, and using those measures
to drive the performance of public
organizations through processes of
internal accountability and learning.
This work can be focused by efforts
to create two different types of
measurement systems:
• a public value account that identifies
the major categories of cost and value
for public organizations
• a public value scorecard that can be
used by public sector managers not only
to learn whether they have created value
in the past, but also to guide their efforts
to create more value in the future.
While a great deal of complexity must
be accommodated in the short run,
over the long run it is only by doing
this work that we can produce the
simplicity, objectivity, and reliability that
makes performance measurement and
management systems so valuable.

About ANZSOG Executive Education
Executive Education delivers high-quality workshops designed for middle to senior public sector
managers. Using case studies, lectures, guest presenters and participant discussions, executive
workshops combine academic rigour and practicality across a range of disciplines. Executive Education
workshops are a valuable professional development tool, offering participants the chance to develop the
technical knowledge required for their roles. Participants come away with fresh ideas and perspectives,
strategic vision and the networks to achieve better outcomes.
“ANZSOG Executive Workshops provide targeted, up-to date thinking on public policy in the
Australian and New Zealand context. Enriching this approach is the practice of drawing
on the extensive experience of the lecturers and the executives who attend the workshops.”
Executive workshop Participant
Course leader
Professor Mark Moore
Mark H. Moore is the Hauser Professor
of Nonprofit Organizations at Harvard’s
Kennedy School of Government,
and the Herbert Simon Professor of
Organizations, Management, and
Education at Harvard’s Graduate School
of Education. He was the Founding
Chairman of the Kennedy School’s
Committee on Executive Programs,
and served in that role for over a
decade. He was also the Founding
Director of the Hauser Center on
Nonprofit Organizations at the Kennedy
School. From 1979 to 2004, he was
the Guggenheim Professor of Criminal
Justice Policy and Management and
Faculty Chairman of the Program
Criminal Justice Policy and Management
at the Kennedy School. From 2007-
2010 he was a Visiting Professor at the
Harvard Business School. He is a Fellow
of ANZSOG and has been involved in
the School’s teaching programs since its
inception.
Professor Moore’s research interests are
public management and leadership, civil
society and community mobilisation, and
criminal justice policy and management.
His publications in the field of public
management include Creating Public
Value: Strategic Management in
Government; Ports in a Storm: Public
Management in Turbulent Times (with
John Donahue as editors); and a
forthcoming book entitled Recognizing
Public Value. His publications in the field
of criminal justice include Dangerous
Offenders: The Elusive Targets of Justice;
From Children to Citizens: The Mandate
for Juvenile Justice; and Beyond 911:
A New Era for Policing. Whether in
public management or criminal justice,
his work focuses on the ways in which
leaders of public organisations can
engage communities in supporting and
legitimising their work and in the role
that value commitments play in enabling
leadership in public sector enterprises.
Workshop fees
General: $A2,645 including GST
ANZSOG alumni: $A2,252.50 including
GST
Fees include all meals during the course
and all materials.
How to register
Online
Visit www.anzsog.edu.au
Email
Complete and email the registration form
to: executive.education@anzsog.edu.au
Fax
Complete and fax the registration form
to: +61 3 9650 8785
Indicate your preferred payment method.
Enquiries
Executive Education
T +61 3 8344 1984
executive.education@anzsog.edu.au
www.anzsog.edu.au

About ANZSOG
ANZSOG is a consortium of
governments, universities and
business schools dedicated to
delivering tailored programs
that meet the real world
challenges of public sector
managers.
ANZSOG’s purpose is to encourage
improved public sector decisionmaking,
performance and policy outcomes for the
benefit of the whole society. In doing so,
the School plays a key role in promoting
public service as a profession of great
social value.
The School has several distinctive
features:
• a focus on evidence-based policy,
strategic management and their
intersections in the public sector
• a partnership between governments
and universities that integrates the high
standards, rigour and educational knowhow
of the best Australian and New
Zealand universities with custom-driven
requirements for relevance and practicality,
in an environment of constant change and
new challenges for government
• an inter-jurisdictional and international
collaboration that recognises Australia
and New Zealand can only support one
world class school of government: no
one jurisdiction or university can attain the
scale and scope needed to support the
large, high quality, diverse and constantly
changing needs of government. This
collaboration also enables it to address
the common, shared problems of
governments and focus on issues where
governments need to work together
• a network, somewhat virtual in character,
with much of the teaching and research
being conducted on a distributed basis
across Australia and New Zealand.
ANZSOG’s flagship courses are:
• Executive Master of Public
Administration (EMPA) offered to highpotential
and emerging public sector
managers.
• Towards Strategic Leadership (TSL)
specifically designed for people moving
from a tactical role to a strategic
leadership role, and for those facing senior
executive responsibilities for the first time.
• Executive Fellows Program (EFP),
tailored to help senior executives to build
on the core skills needed to manage
public sector organisations.
Further ANZSOG initiatives include a
library of teaching cases, a research
program, and a large suite of executive
workshops. These offerings enhance
ANZSOG’s intellectual capital and develop
the applied learning aspects of its delivery.
For further information about the School’s
programs, activities and initiatives visit our
website www.anzsog.edu.au
Contact us
PO Box 230 Carlton South
Victoria 3053 Australia
T +61 3 8344 1990
F +61 3 9650 8785
anzsog@anzsog.edu.au
ACN 102 908 118
ABN 69 102 908 118
www.anzsog.edu.au
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