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Sucessful Brand Strategy (PDF)

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My Definition…<br />

• It is defined by…<br />

– Your best and worst product or<br />

service.<br />

– Award-winning and terrible ads.<br />

– A great employee and your worst<br />

hire.<br />

– Your customer service desk<br />

personnel and the music you<br />

hear as you shop the store.<br />

– Your “dazzling graphics” website<br />

which is not customer friendly.<br />

– A finely worded CEO<br />

pronouncement and every<br />

derisory consumer comment.

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