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Creating a Vision for Improvement through the Lens of Health Literacy

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Indicators <strong>of</strong> success<br />

• Leaders start referencing <strong>the</strong> work.<br />

• Lots <strong>of</strong> consults.<br />

• Work is evolving and it is in line with health<br />

literacy strategies.<br />

• Staff talk about how <strong>the</strong>ir practices have<br />

changed.<br />

• Families start noticing and commenting<br />

<strong>through</strong> patient satisfaction surveys.

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