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Company Prospectus and Real Estate-Relocation ... - Super City

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Move-Out<br />

Check monthly internal report to remind client<br />

of check-out <strong>and</strong> contract renewals<br />

Communicate with client regarding details<br />

such as check-out time <strong>and</strong> renewal<br />

changes<br />

Call tenant one month prior to check-out to<br />

discuss moving out procedures <strong>and</strong> necessities<br />

(moving companies, airline tickets, etc.)<br />

Arrange moving company, book airline tickets,<br />

as per request<br />

Document preparation: review tenant<br />

file, bring relevant documents<br />

Arrange transportation from unit to Airport<br />

or new home, as per request<br />

Meet tenant at unit with l<strong>and</strong>lord<br />

Check furniture inventory<br />

with property staff <strong>and</strong><br />

confirm damaged <strong>and</strong> missing<br />

items<br />

Fill out key return record<br />

Utility record (water, gas,<br />

electricity) with confirmation<br />

by property management<br />

<strong>Super</strong>vise moving crew<br />

Give tenant forwarding address, <strong>and</strong> telephone number, <strong>and</strong><br />

the <strong>Super</strong> <strong>City</strong> quality satisfaction survey<br />

Move tenant database entry<br />

to the Tenant History<br />

Section<br />

Call tenant <strong>and</strong> check that<br />

furniture/household goods<br />

have arrived safely<br />

Give SCL HR director<br />

<strong>Super</strong> <strong>City</strong> quality<br />

satisfaction survey<br />

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