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Critical Incident Debrief Flow-Chart - Surf Life Saving NSW

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Supporting Resources and Counselling Options<br />

Resource Details Availability<br />

Brochure – Information<br />

for Duty Officers<br />

Brochure – <strong>Critical</strong><br />

<strong>Incident</strong> Peer Support<br />

Service<br />

Information for Duty Officers and Peer<br />

Support Officers<br />

Information for members and their<br />

families/friends<br />

From Duty Officer or Peer Support<br />

Officer<br />

From Duty Officer or Peer Support<br />

Officer<br />

AccessEAP Hotline 1800 818 728 Free call 24/7<br />

AccessEAP Counselling<br />

Session<br />

AccessEAP Website<br />

1-on-1 counselling session<br />

Ph: 1800 818 728<br />

For more information of trauma and<br />

support options<br />

www.accesseap.com.au<br />

Free service<br />

Organised by the member of their<br />

family<br />

Free web based information<br />

3. Expert Counseling (AccessEAP)<br />

SLS<strong>NSW</strong> has a contract with a private counselling organisation called AccessEAP.<br />

AccessEAP plays the following roles in SLS <strong>Critical</strong> <strong>Incident</strong>s:<br />

<br />

<br />

<br />

<br />

<br />

Provision of trauma information/brochures<br />

Provision of free 24/7 counselling hotline to members<br />

Provision of psychological first aid (emotive debrief) training to Branch Duty Officers and Peer<br />

Support Officers<br />

Provision of group counselling sessions for significantly traumatic critical incidents<br />

Provision of ‘follow-up’ individual counselling session for members<br />

Accessing AccessEAP Counsellors<br />

Same-day counselling session<br />

If a significantly traumatic incident occurs, a AccessEAP Counsellor can be requested to attend the<br />

<strong>Critical</strong> <strong>Incident</strong> <strong>Debrief</strong> to deliver a group counselling session (replacing the emotive debrief session).<br />

This can be requested by the Duty Officer (or delegated Officer) by contacting AccessEAP on 1800<br />

818 728<br />

Note: Availability will depend on location and availability of a counsellor.<br />

Individual Counselling Session (post-incident)<br />

Members (or their parents) can request an individual counselling session as they deem necessary by<br />

contacting AccessEAP on 1800 818 728<br />

4. Follow Up Welfare Check<br />

As the symptoms of trauma on members can present themselves some time after the incident, It is<br />

important that the Branch Duty Officer involved, Branch Director of <strong>Life</strong>saving, Club Captain and Club<br />

President communicate post-incident to discuss the event and the need to ensure that the members<br />

involved are monitored and provided ongoing support (if required).

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