WELCOME TO LONDON

WELCOME TO
LONDON

CONTENTS
3
5
6
11
15
17
19
21
Where we are
Access to the building
Where you work
Meeting rooms
Food & drink
Local amenities
In case of emergency
General

WHERE WE ARE
Walking
Cheapside
The Royal Exchange
One New Change
Leadenhall Market
Borough Market
Tate Modern
Airports
London City
Gatwick
Heathrow
Stansted
2 mins
3 mins
8 mins
8 mins
12 mins
14 mins
22 mins
43 mins
45 mins
49 mins
Parking
NCP London Vintry
Thames Exchange,
London EC4R 3TB
NCP Aldersgate
Aldersgate Street,
London EC1A 4HY
NCP Finsbury Square
Finsbury Square,
London EC2A 1AD
Tube and Trains
(walking distance)
Bank
Cannon Street
St Paul’s
Liverpool Street
Fenchurch Street
Blackfriars
London Bridge
2 mins
2 mins
8 mins
11 mins
12 mins
13 mins
13 mins
There is no parking space for cars in the building. If a disabled space is required, please
book in advance with Facilities on https://xchanging-myIT.onbmc.com.
There are a number of hotels nearby. Please book via BSI: https://easytrip.xchanging.com/
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ACCESS TO
THE BUILDING
Visiting employees
Hand your Xchanging pass to The
Walbrook reception to gain access
to the Xchanging fl oor. Return your
visitor’s pass to retrieve it.
External visitors
A building pass will not allow access
to our offi ces. The Customer Business
Lounge is manned weekdays 8.30-
18.00. Please inform the concierge if
you expect visitors.
Lifts
The bank of six lifts, to the right
through the turnstiles, serve all fl oors.
The Garden
This can be accessed via Salters
Hall Court off Cannon Street from
Monday to Friday.
Lloyd’s passholders
A pass will be issued that allows
access to the Insurance Lounge.
Passholders will need to be escorted
to other areas of our offi ce.
Cyclists
Cyclists should enter via the loading
bay and take the lift to the
basement. You can request a locker
and rack from facilities.
London-based employees have access 24/7. Please ensure your pass is always visible
05

WHERE YOU
WORK
Zones
There are seven zones, and everyone has
been allocated to a zone. You should
look to sit within your allocated zone
most of the time.
Desks
There are standard desks for use by
London-based employees, and smaller
fl exi desks for those visiting. The fl exi desks
are spread throughout the offi ce.
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To report any problems contact Facilities on https://xchanging-myIT.onbmc.com

COATS, SHOES & BAGS
RECYCLING & BINS
Coats, shoes and bags can all go
in the coat cupboards provided
throughout the offi ce.
We have committed to not
sending any waste to landfi ll, so
please put waste into the right
containers (check Leapfrog for
more details).
Dry Mixed Recycling
General Waste
Food waste
Confidential Shredding
Cardboard
Leapfrog: London Offi ce Map
Leapfrog: Recycling in London
LOCKERS
WASHROOMS
All employees contractually based
in London are allocated a locker.
These use a combination lock and
should be used for personal items.
Instructions are inside your locker.
Contact Facilities for help.
Shared showers are provided at
Basement level 1.
Please contact Facilities in advance
if you wish to use the showers.
Toilets are located in the main lift
lobby on each fl oor.
Leapfrog: Locker Instructions
Leapfrog: Washrooms in London
07

ADJUSTING MONITORS
Hold the monitor with both hands
and move it to a comfortable
working position.
ADJUSTING CHAIRS
Instructions for adjusting your chair
should be attached to each chair
and will be on Leapfrog.
Leapfrog: Adjusting monitors
Leapfrog: Adjusting desk chairs
ADJUSTING DESKS
Desks are standard. Some adjustable
desks are distributed throughout
the offi ce. Turn the handle to adjust
height. Please return the desk to a
neutral position when you leave.
If you require a height-adjustable
desk, please contact Facilities.
LOGGING INTO PHONES
To login to a phone, follow these
steps:
Enter your 5 digit extension number
Press Enter
Enter password 1234
Press Enter
If the extension is in use, it will tell
you. Check if you’ve entered the
extension correctly; if you have,
press continue to login.
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Leapfrog: Adjusting desks
Leapfrog: Log in and out of phones

NO CAMPING
PRINTING
You are welcome to sit at any desk
in your zone, however if you are
going to be in meetings please
vacate the desk. When you leave,
please wipe-down your area using
the wipes provided.
We use SafeQ Follow-Me printing.
This uses a code to pick up
documents in any part of the offi ce.
You can obtain a code by
contacting the IT Service Desk.
There are no printing facilities for
guests.
Leapfrog: Activity-Based Working
Leapfrog: Follow-me Printing
CLEAR DESKS
LOGGING OFF PHONES
To ensure best practice around IT
security, we have a clear desk
policy. When you’re not at a desk,
it should be clear of papers and
personal belongings. The only things
that should be visible on the desk
are the monitor, mouse, keyboard
and phone.
Before you leave for the day, you
should log out of your phone. Follow
these steps:
Press Menu
Arrow down until Log Out
Press Select
Press Logout
Leapfrog: Activity-Based Working
Leapfrog: Log in and out of phones
09

MEETING
ROOMS
Locations
There are rooms available for
internal and external meetings. All of
these can be booked through the
Condeco system on Outlook.
Facilities
Meeting rooms have hi-tech
presentation facilities and white
boards. Meeting rooms for larger
groups have conference phones;
smaller rooms have a standard
handset. If you require a fl ipchart,
please contact Facilities.
Etiquette
Please turn up to your meeting on
time and ensure that you leave the
room in the same condition that you
found it. Remember to cancel the
room if you no longer need it.
Hospitality
Corporate Hospitality is available
in the Customer Business Lounge
and the auditorium. If you require
catering, please complete the
necessary section in Condeco.
Contact the Customer Business Lounge concierge for meeting room support
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PHONE BOOTHS
BREAKOUT AREAS
If you want to make a long or
confi dential call, please use the
phone booths. The phone booths
cannot be booked in advance or
reserved.
If you want to work collaboratively
or informally, please use the
breakout areas. There are a
number of these throughout the
offi ce.
Some people may prefer to work
in a more active environment. Feel
free to use the café but please
avoid lunch time.
Leapfrog: Activity-Based Working
Leapfrog: Activity-Based Working
AUDITORIUM
TRAINING ROOMS
The auditorium is available for use
by all employees. Bookings can be
requested through Condeco.
Training rooms are owned,
managed and booked by the
Training Admin Support team.
Please email your requirements to
Londontrainingroom@Xchanging.com
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Leapfrog: Activity-Based Working
Leapfrog: London training rooms

STATIONERY
POST
Stationery will be kept in the three
service areas. If you requre supplies
or if something is missing, contact
Facilities.
Please return any unused items
when you’ve fi nished for the day.
Please collect your post from the
pigeon holes in the service area
nearest the café.
Outgoing post trays are in the
service areas. Please contact
Facilities for courier services or
special requirements.
Leapfrog: London post & couriers
WIFI
SMOKING
XCH-Corp is for all Xchanging laptops
(automatic connection).
XCH-BYOD is for your devices
(Open a web browser and use your
Windows credentials to login on the
redirected page).
XCH-Guest network is for customers
and guests. Check reception for the
code to register for access.
Leapfrog: Wifi at The Wallbrook
Smoking is not permitted at
The Walbrook or in the areas
around the perimeter of the
building. Please refrain from
smoking outside the entrances,
fi re exits or directly outside any
intake vents around the perimeter
of the building. Electronic cigarettes
should be used outside.
13

FOOD AND
DRINK
Café
The café serves hot and cold
beverages and a selection of cold
food. A menu will be available on
Leapfrog. Employees may eat their
own food in the café. A self-clear
policy is in operation.
Leapfrog: X-presso café menu
Special requirements
If you have special dietary
requirements, or have a food
allergy, please speak to the café
directly.
Pantry areas
There are three pantry areas. Each
includes a microwave, fridge,
crockery and cutlery as well as tea
and coffee making facilities.
Eating at your desk
Employees are encouraged to
take a break away from their desks,
however it is acceptable to eat at
your desk.
We operate a self-clear policy,
so please return all crockery and
cutlery to the pantry.
Café hours 8.00-16.00
15

16 Photo courtesy Gordon Brown

LOCAL
AMENITIES
There are a variety of shops,
restaurants, gyms and salons nearby.
The closest shopping centre is at
One New Change, a 8-minute walk
from the offi ce.
The Walbrook Promotion Card
As tenants of The Walbrook, we will
be given a promotion card that will
be valid for discounts at a variety of
local stores and restaurants.
You will fi nd a wide range of
suggestions for places to eat in
the London Group on Leapfrog.
Please make sure you add your
recommendations when you fi nd a
good place to eat.
Leapfrog: Good places to eat in London
Check the latest Walbrook promotion deals on www.thewalbrook.com
17

IN CASE OF
EMERGENCY
Security
The Walbrook’s ground fl oor
reception is staffed 24/7, so please
contact them at any time with
security concerns.
First aid
There is a fi rst aid room located near
the Insurance Lounge. If you are
unwell, please contact a First Aider.
Trained fi rst aiders will have a green
high visibility jacket - found on the
backs of chairs when in the offi ce.
Fire
If you detect a fi re, activate the
nearest fi re alarm and leave the
building. When you hear the fi re
alarm, leave the building by the
nearest fi re exit.
Evacuation Procedure
Make your way to the assembly
point on Queen Street and make
yourself known to an Xchanging Fire
Marshal.
In any emergency, dial (9)999
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20 Photo courtesy Sara-Jane Cross

GENERAL
Xchanging
The Walbrook Building
25 Walbrook
London EC4N 8AQ
Switchboard:
020 3604 6999
The Service Desk:
Ext. 44444
IT & Facilities Self-Service
https://xchanging-myIT.onbmc.com
Security and Building Reception:
020 7280 0140
reception@thewalbrookbuilding.com
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© 2014