You know <strong>the</strong> value <strong>of</strong> a dollar; We know <strong>the</strong> value <strong>of</strong> a solid benefits plan. Exclusively Endorsed by Trust us to help... You can take that to <strong>the</strong> bank! Representing more Northwest financial institutions than any o<strong>the</strong>r benefit consultant For more information, contact: Donna Losch 253-396-5544 • dlosch@bbtacoma.com Visit our website at www.nwfatrust.com
Serving The Needs Of Washington Bankers Since 1889 Introducing Washington Bankers Association’s Management Development Program With today’s <strong>bankers</strong> facing economic, regulatory and competitive pressures, <strong>the</strong> need for strong leadership is as important as ever. Kicking <strong>of</strong>f in September, <strong>the</strong> Management Development Program focuses on developing a solid understanding <strong>of</strong> <strong>the</strong> skills necessary to lead banks, employees and communities into <strong>the</strong> future. This six-course program includes a variety <strong>of</strong> teaching tools on management, leadership, sales and communication topics, and o<strong>the</strong>r topics <strong>of</strong> utmost relevance to today’s managers. Participants will be able to put lessons learned into practice immediately. “I am very excited about your new Management Development Program because I believe it fills a big need. We have managers who don’t have <strong>the</strong> ‘vision’ to go to <strong>the</strong> next level and are not ready for <strong>the</strong> Executive Development Program. This program will help <strong>the</strong>m learn more about what it takes to be a good manager and p repare <strong>the</strong>m for <strong>the</strong> next step.” ~Pat Floyd, Sound Community Bank The Big Picture This class will examine <strong>the</strong> recent financial crisis, how it is impacting Washington, <strong>the</strong> country and <strong>the</strong> world and will compare <strong>the</strong> differences among financial institutions such as credit unions, thrifts and commercial banks. This session will also broaden participants’ understanding <strong>of</strong> <strong>the</strong> complexities <strong>of</strong> <strong>the</strong> legislative process. Communications, Coaching and Conflict Resolution Sometimes we do a good job <strong>of</strong> communicating, mostly when <strong>the</strong>re are no issues or concerns. But when perceptions differ, problems exist, or when people disagree with one ano<strong>the</strong>r, expressing ourselves clearly becomes much more difficult. The major cause <strong>of</strong> conflict is <strong>the</strong> breakdown in communication. Whe<strong>the</strong>r it is problem solving, coaching employees, or saying something that o<strong>the</strong>rs do not wish to hear, we can’t be successful without good communications. Leadership and Team Development With current resources stressed, <strong>bankers</strong> are called to innovate, challenged to experiment with new approaches, and stretch new skills in <strong>the</strong> present and distant future. Understanding <strong>the</strong> need and executing rapid solutions is paramount – a strong and confident leadership presence with an emphasis on course correction and employee development. Human Resources – It’s Not Just Paper Anymore Once HR was called Personnel and it was primarily an administrative function. Those 21 days are long gone. Now it is about organizational effectiveness, risk management, workforce development, and positive workplaces. This session will cover <strong>the</strong> territory that is now HR and <strong>the</strong> compliance environment. It will also cover <strong>the</strong> trends, what successful organizations do and <strong>the</strong> myriad <strong>of</strong> differing values and beliefs about work. Participants will receive a checklist for auditing HR along with an extensive handout packet full <strong>of</strong> resources designed to assist in tackling this major endeavor. Management and Mindset Bank managers and leaders have been challenged to broaden skills and stretch to a new level <strong>of</strong> influence – a stressful and seemingly daunting task to many. This transformation calls for a fresh state <strong>of</strong> mind, focused conversation and change, developing new skills and dusting <strong>of</strong>f a few practices that worked in <strong>the</strong> past. Our mindset will require an attitude <strong>of</strong> solutions, an influential presence, and <strong>the</strong> development <strong>of</strong> self-directed employees. During this session we will roll out <strong>the</strong> new look <strong>of</strong> today’s bank manager: <strong>the</strong> needed knowledge, approach, and flexibility <strong>of</strong> successful teaming, influencing and managing change. Sales and Retail Management What does it take to manage a sales team, or better yet, how can you convert your current team into a top sales performers Is selling all about high pressure sales tactics or can you be a great seller by merely identifying <strong>the</strong> needs <strong>of</strong> your clients and <strong>of</strong>fering products and services that truly fit <strong>the</strong>ir needs So whe<strong>the</strong>r your needs are how best to lead a sales team or how to streng<strong>the</strong>n your personal sales results, this class will prepare you to improve in both areas. Contact Danielle Molle, Programs Administrator, at 206-344-3475 or danielle@wa<strong>bankers</strong>.com for more details and registration information. July/August 2011 ⏐
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