St. Stephen's Human Services Job Description

St. Stephen’s Human Services
Job Description
Title:
Supervisor’s Title:
Schedule or Hours:
Benefits:
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Family Housing Manager
Family Programs Director
M – F, 8:30am – 4:30pm
Benefits Eligible
DOQ
Kristen Brown at HR@ststephensmpls.org
Position Overview
The Family Housing Manager is primarily responsible for coordinating our family rapid rehousing and
family supportive housing programs. In the Family Rapid Rehousing Program, the Manager is primarily
responsible for supervising the rapid rehousing staff – case managers and screener, overseeing program
operations, coordinating with Hennepin County shelter staff, and ensuring that contract goals are met. In
the Family Supportive Housing Program, the Manager will lead a team of housing case managers in
providing intensive support services to homeless families using the housing first and harm reduction
model. Major duties include supervision of case management staff, financial management, and
program development.
Job Responsibilities
• Establish and maintain active working relationships with community partners and other providers.
• Meet regularly with Hennepin County staff to coordinate rapid rehousing program
• Represent St. Stephen’s in the Hennepin County FHPAP Advisory Committee
• Represent St. Stephen’s Family Programs in the Housing First Provider Group
• Attend other service provider meetings as appropriate
• Identify ways with staff to coordinate program services or improve services, problem-solve,
develop client resources
• Meet regularly with other St. Stephen’s family program managers
• Oversee program reporting; ensuring that programs are on track to meet contractual goals
• Ensure that required evaluation systems are in place.
• Coordinate with agency staff to ensure program contract compliance.
Supervise Family Supportive Housing Staff
• Assist in program development and coordinate with agency partners.
• Provide on-going supervision and case consultation for all case management staff.
• Facilitate weekly team meetings.
• Meet individually on a weekly basis with case management staff to provide supervision
• Coordinate staff schedules and back-up coverage.
• Ensure quality file keeping and case documentation by all case management staff.
• Ensure compliance with GRH funding through regular staff instruction, file review, and internal
auditing
• Conduct annual employee review with each staff person and help identify professional
development needs and goals

• Document as needed staff performance and record in employee file
Supervise Family Rapid Rehousing staff
• Assist in program development and coordinate with agency partners.
• Provide on-going supervision and case consultation for case management staff.
• Facilitate weekly team meetings.
• Coordinate staff schedules and back-up coverage.
• Ensure quality file keeping and case documentation by case management staff
• Monitor numbers housed and in shelter
• Meet individually on a weekly basis with case management staff to provide supervision
• Lead weekly team meetings
• At least quarterly conduct a client file review with each staff
• Conduct annual employee review with each staff person and help identify professional
development needs and goals
• Document as needed staff performance and record in employee file
Supervise Housing Locator
• Supervise daily work of housing locator
• Lead further development of the housing locator position within the family housing programs
Supervise Rapid Rehousing Screener
• Supervise work of the rapid rehousing screener
• Oversee development of screening procedures in coordination with Hennepin County shelter
team staff
• Develop data collection, reporting, and evaluation systems and procedures
• College degree or equivalent work experience.
Qualifications
• Three or more years of supervisory experience required.
• Three or more years of experience working in non-profits, preferably with individuals or families
who have experienced homelessness or personal experience with homelessness.
• Experience with program development and/or implementation.
• Working knowledge of housing subsidies and GRH funding preferred.
• Working knowledge of, and commitment to, the harm reduction and housing first.
• Experience being a collaborative and contributing member of a team and organization.
• Experience being a creative self-starter as well as being able to take direction.
• Strong team-building skills.
• Commitment to diversity of race, gender, class, religion and sexual identity.
• Experience working with landlords to find housing in private, market-rate rental units.
• Proficient in Microsoft office applications.