Download - Prudential Corporate Responsibility report 2011

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About this report This report covers our corporate responsibility (CR) activities in 2011. It provides an overview of our approach as well as highlights of our progress. It also includes a selection of articles based on interviews with our employees around the world, showing how we put our CR principles and policies into action as an integral part of the way we do business. Information about our principles and policies, as well as previous case studies, can be found on our corporate website www.prudential.co.uk/prudential-plc/cr/
1 Contents The environment 26 Protecting the environment 27 2011 highlights 28 Measuring impact A pioneering project helped Prudential in Asia begin a new phase in dealing with its environmental impact 31 Property investment the sustainable way Driving environmental improvements is helping PRUPIM attract and retain tenants while making a positive impact on communities Overview 2 About Prudential 4 Chairman’s statement 6 Creating social and economic value Our customers 8 Serving our customers 10 2011 highlights 12 Protecting customers’ funds in tough times 2011 was a challenging year for global markets, but M&G steered its policyholders through the difficulties 14 Staying in touch In 2011 Prudential UK began a comprehensive programme of contact to enhance our connection with customers 16 Fifty years of customer focus Jackson celebrated half a century in business by reaching a new peak in customer service 19 New products for new needs Prudential’s Asia businesses are developing innovative products that cater to fast-changing customer needs in their dynamic markets Supporting local communities 32 Creating social value 34 2011 highlights 36 Indonesian project wins Chairman’s Challenge A safe house for Jakarta street children was voted the winning project in our flagship volunteering programme 38 A class apart Prudential UK is one of Business in the Community’s national Business Class champions helping disadvantaged young people 40 C a p a b l e fi n a n c e For 10 years Prudential has been providing financial support to Citizens Advice, the organisation that offers free confidential information and advice 42 Three times the impact Jackson’s programme of trebling employee donations to charity is proving a big success 45 Money-smart kids An innovative television and online series created by Prudential is teaching children in Asia how to manage money Our people 20 A diverse and motivated workforce 21 2011 highlights 22 Jackson’s online university Jackson has launched a comprehensive new learning platform offering employees the chance to expand their skills 24 Prudential volunteers in the earthquake zone Following the 2011 earthquake and tsunami in Japan, a group of Prudential Corporation Asia volunteers spent a week working on the relief effort in the disaster area 46 Vietnam – in for the long term Prudential’s contribution to Vietnam’s development has been recognised with a medal from the country’s government 48 How we manage corporate responsibility 50 Performance data 2011 53 How to contact us
Page 1: Inside this report 1. Our customers
Page 5 and 6: 3 Overview Prudential Corporation A
Page 7 and 8: 5 I am proud to present our 2011 co
Page 9 and 10: 7 Our four corporate responsibility
Page 11 and 12: 9 Our principles Customer service a
Page 13 and 14: 11 UK • Activities to improve our
Page 15 and 16: 13 25-30 per cent, the overall Prud
Page 17 and 18: 15 ‘It’s a very simple concept.
Page 19 and 20: 17 When Jackson National Life Insur
Page 21 and 22: 19 New products for new needs Prude
Page 23 and 24: 21 Our principles • We value and
Page 25 and 26: 23 Prudential’s commitment to dev
Page 27 and 28: 25 Three key areas of activity •
Page 29 and 30: 27 Our principles • We recognise
Page 31 and 32: 29 Below Around the world, Prudenti
Page 33 and 34: 31 Property investment the sustaina
Page 35 and 36: 33 Our principles • We support ou
Page 37 and 38: 35 Education and young people • I
Page 39 and 40: 37 ‘People from Prudential clearl
Page 41 and 42: 39 3-year programmes of mentoring,
Page 43 and 44: 41 ‘We’ve been able to multiply
Page 45 and 46: employee into a donation of US$75,0
Page 47 and 48: 45 Money-smart kids An innovative t
Page 49 and 50: 47 Above and right Prudential Vietn
Page 51 and 52: 49 Code of Business Conduct Conside
Page 53 and 54:
51 Energy consumption (megawatt-hou
Page 55:
53 How to contact us Prudential Gro
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