lausanne executive education standard operating procedure list of ...

LAUSANNE EXECUTIVE EDUCATION
STANDARD OPERATING PROCEDURE
LIST OF LAUSANNE EXECUTIVE EDUCATION MODULES
CLASSIFICATION MODULES BY DISCLIPLINE
FOOD AND BEVERAGE
1. Activity-Based Costing
2. The Art of Successful Capital Food & Beverage Projects
3. Back-of-the-House Food and Beverage Management
4. Banquet Management and Operations
5. Banquet Sales
6. Beverage Knowledge
7. Cost Control for Food and Beverage Operations
8. Creating and Developing Restaurant Concepts
9. Food and Beverage Capacity Management
10. Food and Beverage Management
11. Food and Beverage Managing Profit
12. Food and Beverage Marketing
13. Food and Beverage Profit Maximization
14. Food and Beverage Sales and Service
15. HACCP and Food Safety Management
16. Menu Engineering
17. Merchandizing Gastronomy
18. Nutrition, Microbiology and Allergies
19. Sales and Marketing Tools for Food and Beverage Operators
20. Theme Restaurant Management
21. Value Creation for Food and Beverage
22. Wine Appreciation and Tasting
23. Wine Marketing and Management
ACCOMMODATION
24. Accommodation Management
25. Rooms Revenue Management
26. Rooms Product and Pricing
27. Housekeeping Management
OPERATIONAL MODULES
28. Food Production—Cold Kitchen
29. Food Production—Hot Kitchen
30. Food Production—Pastry Kitchen
31. Food Production—Bakery
32. Food Production—Molecular Cuisine
33. Food Production—Speciality Artwork
© Lausanne Executive Education Standard Operating Procedure
List of Lausanne Executive Education Modules
Page 1 of 4
January 2013

34. Food Production—Airline Catering
35. Food and Beverage Service—Airline Catering
36. Food and Beverage Service—Rudiment
37. Food and Beverage Service—Fine Dining Room
38. Restaurant Showmanship
39. Bar Mixology
40. Bar Organization and Service
41. Housekeeping, Laundry and Public Areas Operations
CUSTOMER SERVICE
42. The Art of Exceptional Service
43. Customer Service Excellence
44. Customer Experience is the New Quality
45. Customer Relationship Management
46. Managing Service Quality
47. Passion for the Customer
48. Service Recovery and Customer Evangelism
49. VIP Protocol
OTHER DEPARTMENTS
50. Business Approach to Hospitality IT
51. Business Law
52. Club Management
53. Crisis and Security Management
54. Hotel Engineering and Maintenance
55. Hotel Opening—Soft and Grand
56. Hotel Servicescape—Facility Management
57. Luxury Management
58. Management of Other Operating Departments
59. Macroeconomics
60. Microeconomics
61. Tourism Economics
62. Methods of Research
63. Profit Maximization for Function Spaces and Spas
64. Statistics
65. Resort Management
66. Wellness and Spa Management
SALES AND MARKETING
67. Brand Management
68. Branding in the Hotel Industry
69. Competitive Marketing Strategies
70. Customer Loyalty Programmes
71. Customer Relationship Management
72. Direct & Interactive Sales in Hospitality
73. Direct Selling
74. Distribution Channels Management
© Lausanne Executive Education Standard Operating Procedure
List of Lausanne Executive Education Modules
Page 2 of 4
January 2013

75. e-Marketing
76. Free Marketing
77. How to Milk Travel 2.0
78. The Marketing Communication Mix
79. Marketing for Hospitality & Tourism
80. Marketing for Small & Independent Properties
81. Marketing the Intangible
82. The Marketing Plan
83. Marketing Wellness
84. Meetings, Incentives, Conferences and Exhibitions (MICE)
85. Pricing Strategies
86. Public Relations and Media Communication
87. Social & Sensorial Engineering in Marketing
88. Strategic Marketing
89. The Wealth-Building Brand
FINANCE
90. Accounting for Management Decision Making
91. Asset Management & Decision Making
92. Balancing the Budget
93. Buying a Hotel Investment
94. Corporate Finance
95. Finance for Non-Financial Managers
96. Financial Management
97. The Finance of Revenue Optimization
98. Financial Statements and Ratio Analysis
99. Hospitality Business Valuation
100. Hospitality Corporate Finance
101. Hospitality Financial Management
102. Hospitality Real Estate Valuation
103. Hotel Financial Management
104. Management Accounting I—Uniform System of Accounts
105. Management Accounting II—Budgeting
106. Real Estate Management
HUMAN RESOURCE
107. Compensation Management
108. Competency-Based Model
109. Contemporary Human Resource Practice
110. Counselling for Management
111. Critical HR Issues in Today’s Business Environment
112. Diversity Management
113. Employment Recruitment
114. Employment Separation and Outplacement
115. Human Resource Development
116. Human Resource Management
117. Intellectual Capital Management
118. Managing the Training Function
119. Marketing HRD
© Lausanne Executive Education Standard Operating Procedure
List of Lausanne Executive Education Modules
Page 3 of 4
January 2013

120. Meritocracy-Based Performance Appraisal
121. Organizational Culture
122. People Management
123. Qualified Learning Facilitator Level I
124. Qualified Learning Facilitator Level II
125. Sustainable People Development
126. Talent Retention
127. Trainer Training Level I
128. Trainer Training Level II
129. Training Needs Analysis
130. The War for Talent
PERSONAL DEVELOPMENT
131. Brand You
132. Career Management
133. Creating & Managing a Successful Team
134. Individual and Team Motivation
135. Insights Discovery Psychometric
136. Key to Personal Effectiveness
137. Motivation & Passion
138. Motivation & Teamwork
139. Personal Development for Managers
140. Public Speaking and Presentation Skills
141. Work-Life Harmony
GENERAL MANAGEMENT, BUSINESS AND DEVELOPMENT
142. Building A Dream Team
143. Business Negotiation
144. The Business Plan
145. Career Guidance and Counselling
146. Change Management
147. Coaching Executives
148. Conflict Management
149. Creating & Developing Restaurant Concepts
150. Crisis Communication Management for Hoteliers and Restaurateurs
151. Cross Cultural Skills
152. Developing a Profitable and Sustainable Spa
153. Emotional Intelligence
154. Enriching Hotel Revenue & Distribution
155. Entrepreneurship and Intrapreneurship
156. Entrepreneurship & SME Management
157. Ethics and Corporate Governance
158. Facilitating Change and Innovation
159. Good Ethics Good Business
160. Hospitality 101: Integrating Hospitality Services Outside the Industry
161. Hospitality Project Development & Innovation
162. Hotel Positioning
© Lausanne Executive Education Standard Operating Procedure
List of Lausanne Executive Education Modules
Page 4 of 4
January 2013

163. Hotel Technical Services Management
164. Human & Organizational Dynamics in Problem Solving
165. Improving Business Performance
166. Innovation and Creativity
167. International Business Protocol
168. Key Success Factors in Spa Planning
169. Knowledge Management and Organizational Learning
170. Leadership for Managers
171. Leadership for Operational Managers
172. Leadership Communication
173. Management Development and Succession Planning
174. Managerial Communication
175. Modern Management Skills
176. Meet the Next Generation—Clash of the Baby Boomers and Generations X, Y and Z
177. Owner-Manager Relationships
178. Performance Improvement Management System
179. Problems vs. Solutions
180. Profit Optimization for Function Spaces & Spas
181. Product and Process Innovation
182. Small Business Management
183. Strategic Management
184. Strategic Resilience: The Key to Sustainable Business Success
185. Sustainability as Key Driver for Strategic Renewal & Innovation
186. Sustainability Management
187. Sustainable People Development
188. Time Management
189. Total Quality Management
190. Transformational Leadership
191. Trends in Hospitality
192. The Value-Adding Manager
193. Women in Leadership in the 21 st Century
© Lausanne Executive Education Standard Operating Procedure
List of Lausanne Executive Education Modules
Page 5 of 4
January 2013