code of practice â railway noise management - Queensland Rail

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QR Code of Practice for Railway Noise Management This policy (called Queensland Transport’s Interest in Planning Schemes No. 3 – Planning for Rail Noise) is publicly available on the Queensland Transport website at: http://www.transport.qld.gov.au/Home/Projects_and_initiatives/ Plans/Queensland_transports_interests_in_planning_schemes/ Planning_for_rail_noise/). This policy nominates: • criteria to be achieved by the New Noise Sensitive Development that are consistent with legislative target levels; • guidance on how to assess the noise against such criteria; and • possible practical solutions to reduce noise to within this criteria (e.g. noise buffers, barriers, considering noise in the siting/layout of sensitive buildings). Page 23
QR Code of Practice for Railway Noise Management 10. COMPLAINTS AND DISPUTE RESOLUTION It is QR’s corporate commitment to act towards its neighbours in a considerate and responsible manner. This good neighbour commitment assumes a reasonable degree of tolerance from neighbours and a commitment by QR to take action where appropriate. Where complaints are received by QR about noise from Railway Activities for which QR may be responsible, QR will respond to and maintain records of those complaints in accordance with its Environmental Management Standard for Environmental Complaint Management, EMS/STD/43/001 and associated procedure, EMS/PRO/43/001 for Environmental Complaints Management. QR's response shall be based on investigations undertaken in accordance with Part 2A of the Environmental Protection Regulations 1998 and that outlined in these Environmental Management Standards. They may be altered from time to time. Where a complainant remains dissatisfied with the response of QR to a complaint, QR will, if requested by the complainant convene a complaint conference in relation to the complaint. The purpose of the complaints conference will be to review the complaints procedure applied to the initial complaint. The complaints conference is to be presided over by an officer of QR who must not be an officer who is involved in addressing the initial complaint. Where a complainant remains dissatisfied with the outcome of a complaints conference, QR will notify the complainant that it is willing to participate in mediation with respect to the complaint. The exception to this is if QR reasonably believes no further resolution of the complaint is possible beyond that achieved through application of the above procedures. This qualification is necessary as some complaints may be incapable of being resolved to the satisfaction of a complainant in the short term given the nature of Railway Activities. Page 24
Page 1 and 2: ENVIRONMENTAL MANAGEMENT SYSTEM Env
Page 3 and 4: QR Code of Practice for Railway Noi
Page 5 and 6: 1. NATURE AND PURPOSE OF CODE OF PR
Page 13 and 14: Desired Outcome Progressive achieve
Page 15 and 16: Sections 6 and 7 should be referred
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code of practice â railway noise management - Queensland Rail