Annual Report 2010 - Gifford Medical Center

contents/board of trustees
Board of Trustees
Board of Trustees
Bob Wright, Chair, Randolph
Sharon Dimmick, Vice Chair, Randolph Center
Bruce MacDonald, Treasurer, Warren
Karen Gillespie-Korrow, Secretary, Northfield
Joseph Woodin, Chief Executive Officer, Sharon
David Ainsworth, South Royalton
William Baumann, Randolph
Linda Chugkowski, Northfield
Lincoln Clark, Bethel
Jack Cowdrey, Randolph
Randy Garner, Randolph
Barbara Harvey, Rochester
Paul Kendall, Braintree
Richard Mallary, Brookfield
Gus Meyer, Randolph
Dr. Joshua Plavin, Randolph
Barbara Rochat, Chelsea
Introduction
Gifford is known for high quality, personalized health
care. Whether it’s a visit with your doctor, or welcoming
a new life into the world in our Birthing Center, our
providers and staff are renowned for their care. But there
are probably a few things about us that you don’t know.
For example, did you know that Gifford offers diagnostic
imaging comparable to that of larger tertiary care centers
That our Emergency Department wait times are some of
the lowest in the nation Or that the surgical program has
grown to include a variety of world-class surgeons offering
some surgeries you’d have trouble finding elsewhere
In the pages that follow, we describe some of Gifford’s
Best Kept Secrets – services you may not know your,
community hospital offers, facts that might surprise you
and a wrap up of 2010.
Thank you for your interest in Gifford Medical Center.
We hope you enjoy reading this year’s Annual Report.
Contents
2010 highlights ............................................................2-3
Administrator’s message .................................................. 1
Auxiliary ........................................................................16
Board Chair’s message ..................................................... 1
Corporators ...................................................................28
Donor profile ................................................................27
Employee awards ...........................................................25
Financial statment ..........................................................21
Giving ..................................................................... 22-27
Medical services and Executive Committee ....................19
Statistics ........................................................................20
Volunteer profile ............................................................ 17

Joe Woodin
Administrator
The title for this Annual Report came from a number
of conversations where members of the public would
comment, “I didn’t know Gifford offered that service.”
They became so frequent that Board members would
challenge us to “get the word out” and highlight our
programs and accomplishments. Hopefully after reading
this report, you will have a greater appreciation for some of
the things we do.
We don’t spend a lot on advertising, and hopefully with
your help, we won’t need to. Read about our “secrets” and
pass them along to your friends and neighbors. I’ve learned
that a good personal story about Gifford is far more
valuable than a brightly colored advertisement or a radio
campaign.
You will also get a chance to read about the many
volunteers and donors who have given their time and
resources to this organization. They believe in what we
do, and their involvement is a constant encouragement for
our staff. There is no greater compliment than to have
someone invest in your future.
This next year will bring great changes in the Vermont
health care system. The state is proposing that we re-write
laws and regulations, and embrace a single-payer model for
the delivery of care. This is no small feat, and I would only
ask that you – as members of the public – get involved and
help our political leaders work through the details. They
represent our hopes and desires, and will need our feedback
as they begin to make difficult choices for us as providers
and for you as a patient. Your involvement will only make
for a better health care system tomorrow.
Thanks again for taking the time to read this report. We
are thankful for those who entrust us with their health care
needs and will continue to work at improving our quality
and managing our expenses.
Annual Report 2010
- 1 -
Bob Wright
Chair, Board of Directors
Gifford has always meant a lot to me personally. Growing
up in Randolph, the hospital with its skilled staff, doctors
and nurses offered a sense of security to the community
and to me. It is that same sense of community and excellent
care that has become valued by so many in the area.
Today, Gifford has integrated clinics and created a
network that is clearly a model of an effective health care
delivery system. Investment in equipment, people and
facilities has kept the hospital and clinics in a position to
provide the quality and consistency that is expected. As a
result, Gifford has been able to expand services to meet the
changing needs of people in our communities.
As a member of the Board of Trustees, I have seen what
it takes to keep Gifford in-step with the pace of advances
in medicine today. Not only must we keep up with new
research and technology, but also the ever-changing,
complex regulatory requirements that impact health care
providers.
Reimbursement cuts challenge every health care
organization, and Gifford is not excluded. The Gifford
team has achieved solid financial results for a record 11
years. Even though this gets tougher every year, there
is a philosophy and focus throughout all levels of the
organization to operate responsibly and effectively.
New information technology accessible via Internet use
by home computers and smart phones has made the world
smaller. People have lightning fast access to information
that makes for a more informed health care consumer with
much higher expectations from the health care system.
Quality in all aspects of care is that expectation.
Our focus on strategic planning and commitment to
provide high quality services makes Gifford a strong and
effective organization. Not only is patient satisfaction
a priority, the health of Gifford itself is meaningful and
real. Thanks to the commitment of everyone, Gifford will
remain an outstanding asset in our communities for years
to come.
Gifford’s Best Kept Secrets
administrator/board chair messages

2010 timeline
January
The fi rst baby of the New Year is born at Gifford
to Kristen Bigelow-Talbert and Andy Talbert of
Montpelier. Azrael Matthew Bigelow-Talbert
arrived at 12:15 a.m. on Jan. 1 – a healthy
7-pound, 11-ounce baby boy.
Gifford launches a Patient Care Navigator
Program to support breast care patients
through their biopsies and, for the small
percentage diagnosed, through their cancer
treatment.
The fi rst Healthier Living Workshop series
of the year begins. These free workshops
continue to be offered throughout the year for
chronic disease sufferers.
General surgeon Dr. Ovleto
Ciccarelli, who has worked
for Gifford providing weekend
on-call emergency coverage
since 2007, makes Gifford his
full-time workplace. The skilled
surgeon brings new procedures and much
enthusiasm to the medical center.
Gifford is awarded an Avon Foundation for
Women Breast Care Fund grant for the ninth
consecutive year. The only organization in the
state to receive the national award, Gifford has
been granted $40,000 for 2010 to increase
awareness of the life-saving benefi ts of early
detection of breast cancer.
February
Dr. Mandeep Hundal joins
Gifford’s inpatient hospitalist
team. Born in India, Dr. Hundal
has lived in the United States
since 2005 and was anxious
to make a rural community like
Randolph his home.
Free diabetes education continues at Gifford
with motivational speaker Dick Smith featured
at the February and March monthly Diabetes
Support Group meetings.
March
Gifford celebrates “A Decade of Change”
at its 104 th Annual Meeting. The event
highlights Gifford’s fi nancial improvement
and growth over the last decade. The hospital
is the only one in Vermont to meet its stateapproved
budget and operating margin for 10
consecutive years.
A North Carolina woman, Marcy Brenner, brings
her powerful documentary, “Dead Girl Walking,”
on surviving breast cancer to Gifford. She also
speaks, and her band, “Molasses Creek,”
performs.
A Babysitter’s Training Course is offered in
Gifford’s new Family Center space beside the
Ob/Gyn and Midwifery building as part of the
medical center’s continued outreach to women
and families.
April
In conjunction with National Healthcare
Decisions Day, Gifford provides free booklets
and one-on-one assistance completing Advance
Directives on April 16.
Employees raise nearly $400 for the March of
Dimes by donning “Blue Jeans for Babies.”
A “Home Alone and Safe” course is offered by
wellness educator Jude Powers for children in
The Family Center at Gifford.
Steve Votey is named Radiology Department
Manager. Steve is an experienced radiology
technologist and diagnostic imaging manager
who comes from Blue Hill Memorial Hospital in
Maine.
Rebecca O’Berry of Brookfi eld
joins Gifford as Vice President
of Surgical Services. Rebecca
previously worked at the region’s
tertiary care centers – Fletcher
Allen Health Care in Burlington
and Dartmouth-Hitchcock Medical Center in
Lebanon, N.H.
A palliative care training for nurses is held in the
conference center, attracting almost 50 Gifford
nurses who learned techniques on supporting
and treating the dying.
A 1950s-themed Volunteer Appreciation Event
was held in the conference center, recognizing
Gifford’s amazing volunteers and their
contributions to the medical center.
May
Gifford receives two national honors. It is named
among the nation’s “100 Best Places to Work in
Health Care” by Becker’s ASC Review/Becker’s
Hospital Review. The medical center’s 2009
Annual Report also earns a 2010 Aster Award for
marketing excellence.
The medical center celebrates National
Hospital and Health Care Week with lots of
good fun.
June
Local teen
Krista Warner
donates more
than $1,000
to Gifford’s
Woman-to-
Woman Fund
after making the
cause her senior project. She held a bowling
tournament as a fund-raiser.
Two Gifford health care providers – pediatrician
Dr. Lou DiNicola and Emergency Department
nurse Carol Rittenhouse – share their
experiences in Haiti. Both traveled to Haiti to
provide health care following the devastating
7.0 magnitude earthquake that ravaged the
already impoverished country. Carol traveled
to Haiti in January just after the quake. Dr.
DiNicola went in May.
Construction begins
on the fi nal phase
of the ravine fi ll
project. In 2002,
the project began
and involved
fi lling a huge ravine to create more space for
parking and to connect the main hospital to
the neighboring Thrift Shop and day care. This
fi nal phase involves excavating, paving, moving
the hospital’s liquid oxygen tank away from the
roadside, relocating the driveway entrance,
expanding green space and landscaping.
Certifi ed-nurse midwife
Kathryn Saunders of Calais
joins Gifford. Kathryn
previously worked at Central
Vermont Medical Center and
comes to Gifford with a strong
commitment to the midwifery philosophy.
Podiatric surgeon Dr. Nicolas Benoit is elected
president of the Vermont Podiatric Medical
Association.
July
Gov. James
Douglas, along
with other
state offi cials,
presents
Gifford’s Best Kept Secrets - 2 -
Annual Report 2010

the Menig Extended Care Facility its sixth
consecutive Nursing Home Quality and Gold
Star Employer awards.
Dr. Joshua White joins the
Emergency Department.
Dr. White is an experienced
emergency medicine physician
who comes from Minnesota
and also serves as community
health director for Worldwide Village Inc.
Through this work, Dr. White ran a 50-bed
mobile hospital with two operating rooms and
an emergency department in Léogâne, the
epicenter of Haiti’s devastating earthquake.
Two free programs for parents and early
childhood educators are offered at Gifford
based on the work of Becky Bailey, Ph.D., who
developed the Conscious Discipline Program.
August
Gifford Hospital Division Medical Director Dr.
Martin Johns and Gifford’s hospitalist program
are once again featured in “Today’s Hospitalist”
magazine.
September
A free Geriatric Health Fair, complete with
health experts and screenings, is held in the
Conference Center.
Montpelier’s Laureli Morrow
joins the midwifery team. Laureli
is a former Gifford Birthing
Center nurse and a past direct
entry (lay) midwife who earned
her certifi ed-nurse midwifery
degree and enthusiastically returned to Gifford.
The Gifford Adult Day Program in Bethel
celebrates Vermont Adult Day Services Week
with a fall celebration of apple pie, ice cream
and warm cider.
Cardiac
rehabilitation,
overseen
by specially
trained nurses,
begins in a gym
space in the
Cardiopulmonary Department at Gifford.
The Gifford Medical Center Auxiliary completes
its $300,000 pledge to the nursing home
expansion project with a fi nal $30,000
payment – delivered ahead of schedule and
with much enthusiasm.
November
Kinney Drugs begins delivering prescription
drugs to patients at the Chelsea Health Center.
The Randolph drug store is also delivering
to the Rochester Health Center for patients’
convenience. The delivery program is free.
The volunteer
Chaplaincy
Program
celebrates
one decade
at Gifford with
an afternoon
celebration that attracts past and present
chaplains and staff and the Rev. Tim Eberhardt,
who is largely credited with leading the effort
to start the program. The chaplains are praised
for helping to provide the compassion for which
Gifford is so well known.
2010 timeline
Adult nurse practitioner
Mary LaBrecque of North
Pomfret brings her 35 years of
experience to Gifford Internal
Medicine. Mary had worked at
the Veterans Affairs Medical
Center and also holds a special certifi cation in
geriatric care.
The Robin’s Nest Child Enrichment Center
earns National Association for Education of
Young Children accreditation for the second
time.
The fi fth
annual Last
Mile Ride
– Gifford’s
annual charity
motorcycle
ride – raises a
record $40,000 for end-of-life care.
Chef, author and motivational speaker Wendell
Fowler teams up with his brother, Gifford
internal medicine physician Dr. Milt Fowler, to
offer a free talk titled “Diabesity: Making Good
Food Choices.”
Theron Manning retires after a remarkable
41 years in the maintenance and facilities
department. His most recent role was as
Director of Strategic Projects.
Gifford concludes another fi scal year “in the
black,” achieving its operating margin for an 11 th
consecutive year.
October
Dr. Saul Nurok joins the
Emergency Department. Dr.
Nurok previously worked as an
emergency medicine physician
in New York, Hawaii and New
Jersey.
East Montpelier native and
certifi ed-nurse midwife Donna
Butler returns to Vermont and
joins Gifford. She has more than
25 years of experience in Utah
and Oregon.
Gifford’s Annual Employee Awards Banquet is
held at Vermont Technical College.
Experienced urologist Dr. John
Daly joins the Twin River Health
Center, working with urologist
Dr. Michael Curtis and urology
physician assistant Nancy
Blessing.
The 2010 Diabetes Education Expo is held
Nov. 12 and focuses on “Heart Disease and
Diabetes.”
The annual Craft Fair is held throughout
the medical center, benefi ting the Adult Day
program.
December
The Menig Extended Care Facility’s annual
state Quality Indicator Survey fi nds the nursing
home to be “defi ciency-free.”
An indoor walking group for seniors, under the
direction of Neighbor to Neighbor AmeriCorps
and the Central Vermont Council on Aging,
begins at Gifford.
Gifford’s annual “gift certifi cate” program
invests more than $40,000 in the area
economy. Gifford Gift Certifi cates are good at
a host of local stores – a program that rewards
employees while also promoting buying local.
Employees also donate a signifi cant number of
turkeys to area food shelves.
Pediatrician Dr. Pamela
Udomprasert joins Gifford in
Randolph as Dr. Louis DiNicola
transitions to the role of
pediatric hospitalist.
Annual Report 2010
- 3 -
Gifford’s Best Kept Secrets

medicine/fi nance division
Health care you can afford
Patients receiving help from Health Connections
caseworker Michele Packard say she is “phenomenal”
at fi nding fi nancial assistance options.
Well, yes.
In many communities, there are free health clinics. If
you don’t have insurance, you can go to those clinics for
primary care from a physician who is often volunteering his
or her time.
The Randolph community does not have such a resource.
There is no standalone free clinic with volunteer doctors.
Years ago, Randolph did have one. It was called the
Neighborhood Health Clinic, but in 1997 the clinic joined
Gifford to provide seamless care and remove any stigma
with a free clinic.
Patients now go to any provider at Gifford Medical
Center for any needed health service and receive the same
high-quality care as every other patient.
“Our doctors are basically ‘insurance blind,’” notes
Gifford Vice President of Finance David Sanville. All
patients receive the same care, regardless of their insurance
coverage or ability to pay.”
Patients can still receive help accessing insurance, social
services and financial assistance
programs that existed
“Anytime I
had insurance
issues, she’s
been there.”
Lisa Sargeant,
Tunbridge
under the free health clinic
model through a continuing
grant-funded program now
called Health Connections.
Championed by caseworker
Michele Packard, Health
Connections is part of the
Vermont Coalition of Clinics
for the Uninsured.
Michele visits patients
at their bedside, in the
Emergency Department, talks to them by phone, meets
with them in her office and reaches out to them before
a bill lands at their feet. She signs them up for insurance
programs, connects them with a dentist, finds help for
prescription drug costs, accesses Gifford’s free and reduced
cost assistance program, helps them sign-up for assistance
at other hospitals for their follow-up specialty care, and
sometimes arranges for transportation to appointments.
She sits shoulder to shoulder with each person, filling out
paperwork on their behalf, and bends over backward to
find assistance options.
“Michele can pretty much find anything for anyone,”
says Gail Bourassa, Gifford’s Director of Patient Access and
Financial Services.
“The patient is treated as an individual. Every situation is
unique, and we try to work with each patient to the best of
our ability,” Michele explains. “I tell patients that I will do
everything I can to help you. If you work with me, I can
make it better in most circumstances.”
Patients appreciate the financial help and peace of mind
she provides.
Lisa Sargeant, a senior caregiver from Tunbridge,
tells her story. “Once upon a time, I was having trouble
making ends meet.” Michele helped her obtain insurance,
understand her bills and most recently get on a lower cost
medication plan.
“She’s phenomenal. Anytime I’ve had insurance issues,
she’s been there. She’s like a big sister to me. She always
has an answer to everything. I don’t freak out. I have peace
of mind. I consider her part of my family,” says Lisa.
George Rich of Randolph was hospitalized at Gifford
Gifford’s Best Kept Secrets - 4 -
Annual Report 2010

FACTOID
During the hospital’s 2010 fiscal year, it provided a
total of $701,280 in discounted and free care to patients
through the Gifford Affordable Care Program.
Joshua Plavin
Medical Director, Medicine Division
following his third operation. The down time gave him
plenty of opportunity to think – about being out of
work, about his Main Street apartment and commercial
building being gutted by fire, including the loss of his own
apartment, and about the medical bills that must be piling
up.
“I was worried,” he says.
Michele came to his bedside, listened to his concerns and
went away to do a bit of calculating.
“She came back two hours later all smiles. She said you
owe the hospital 40 bucks.” After a summer of turmoil,
George was relieved.
This past year has been one of continued growth in the
Medicine Division. We have been happy to have nurse
practitioner Mary LaBrecque join us in the Randolph
internal medicine clinic, expanding access to care for
patients. Mary has more than 30 years of clinical experience
and is an excellent addition to our team.
Our pediatric team has also grown. Nurse practitioner
Elizabeth Baez is working in our Berlin office, and
pediatrician Dr. Pamela Udomprasert is in our Randolph
office.
Despite ongoing fiscal challenges in primary care, we
are committed to attract and retain high quality providers
to serve patients in our area. Our new medical leadership
team has fostered a sense of collaboration for patients
throughout the continuum of care at Gifford, both
inpatient and outpatient.
We will continue to focus on maintaining and improving
our quality of care for our patients. As part of that focus,
we eagerly anticipate the adoption of a new electronic
medical record system for our clinics in the coming year.
Michele Packard, right, works with patient Lisa Sargeant of Tunbridge to
lower her medical costs.
Annual Report 2010
- 5 -
Gifford’s Best Kept Secrets

in the community
Left, volunteer Mickie Richardson assists community
members in preparing their Advance Directives during
National Healthcare Decisions Day.
Center, Chef Steve Morgan does a cooking
demonstration at the annual Diabetes Education Expo
which offers a day of free advice on self-management
techniques.
Right, New Parent Group participants, like Clarke
Collins and his daughter Muirin say they get heartfelt,
expert advice.
Free services for diabetics,
moms and the chronically ill, to name but a few
If you have diabetes, chances are you have a lot of
health care appointments to have your eyes, feet, diet and
blood work monitored. Chances are those health care
appointments also add up financially. But for diabetics
visiting Gifford Medical Center, the opportunities for
diabetes education at no cost are pretty remarkable for a
rural community hospital.
Connie DeCoste of Randolph was recently diagnosed
with diabetes and visits Gifford’s Diabetes Clinic and
registered dietitian regularly. She also attended the free,
annual Diabetes Education Expo in November, and
couldn’t say enough about it.
“It was amazing,” Connie says. “It was so people-friendly
and educational. We talked about real important stuff in
everyday language. I took a lot more away from it than I
expected.”
Gifford chefs gave a talk and cooking demonstration,
and a cardiologist discussed diabetes and heart disease.
Participants peppered him with questions for an hour.
“It was fun. He made it
interesting,” Connie says.
“It’s like
motherly
advice, but it’s
coming from
an expert
source.”
Clare Barnard,
Wilder
For Braintree’s Susan
Moore, it was meeting others
with diabetes that had the
strongest impact.
“I met a lot of people there
who are struggling with my
issues and heard about what
did and didn’t work for them,”
says Susan who was diagnosed
with diabetes several years ago.
“Sometimes just knowing you
are not the only one is the best
thing of all.”
Susan also attended a
presentation in August by Dr.
Milton Fowler and Chef Wendell Fowler on “Diabesity:
Making Good Food Choices.” “It really hit home because
Chef Fowler had once walked in our shoes and had found
a way to turn his health around. I have since taken some of
the ideas he presented to use in my own kitchen.”
The Expo comes but once a year, so many diabetics meet
monthly at the free Diabetes Support Group. It’s led by
trained facilitators and helps attendees keep in touch with
others and receive support throughout the year.
Diabetes education, however, is just one way Gifford
reaches out to the community. Free six-week classes for the
chronically ill called Healthier Living Workshops are offered
about four times a year through the Vermont Blueprint for
Health. Tobacco cessation help is offered through the Quit
in Person Group. Health fairs and men’s health screenings
are also offered. You can receive free help completing and
filing your Advance Directive. Gifford’s chaplain offers oneon-one
grief and loss support. Gifford providers frequently
speak at schools and volunteer at regional free clinics as well
as overseas in impoverished nations. You can buy an “at-cost”
bike helmet for your child and have it fitted at the pediatrics
office.
And for new parents, the resources are vast. There’s
lactation support and a free car seat for those giving birth
at Gifford, infant CPR, classes on positive parenting and
the New Parents Group, which meets weekly. The group
involves new parents and their babies. Led by Nancy
Clark, a nurse, lactation consultant and certified childbirth
educator, the group members receive loads of information
on topics ranging from diapering to development to infant
massage.
“It’s like motherly advice, but it’s coming from an expert
source,” says New Parent Group participant Clare Barnard
of Wilder. “It’s also up-to-date information.”
There are snacks and baby playtime. Parents, who
may have already met in Gifford’s birthing classes or
innovative Centering group for prenatal care, find support
in shared experiences – meaning programs like these are
not only supporting community health, but also creating
communities.
Gifford’s Best Kept Secrets - 6 -
Annual Report 2010

Left, Joe Chartier, foreground, and Brooke Paige,
background, work out in the Cardiopulmonary
Department as part of Gifford’s new
cardiac rehabilitation program. It is one
of several new services at Gifford.
Right, Patient Care Navigator
Brittany Ward makes calls to patients.
new programs
New programs
Helping heart, respiratory and breast patients
For Brooke Paige of Washington, a viral infection led to
a scary diagnosis – congestive heart failure combined with
atrial fibrillation, or a rapid heart rhythm.
A visit to Gifford Medical Center’s clinic one Saturday,
coupled with an echocardiogram, led to the diagnosis.
“This place saved my life,” says Brooke, who had never
even had high blood pressure before.
Brooke, 57, took steps to improve his quality of life. He
enrolled in Gifford’s new Cardiac Rehabilitation Program
and spent three days a week for about three months
working out at Gifford; learning about safe exercise, proper
nutrition and stress reduction techniques; and gaining
confidence to safely continue his workouts at home.
Cardiac rehabilitation is an important step for people
with coronary heart disease, with angina, recovering from a
heart attack or heart surgery, with stent placement or other
heart conditions. Like any rehabilitation program, cardiac
rehabilitation includes a combination of education and
exercise to help heart patients return to a healthy, active life.
It’s led by three specially trained nurses, including Pam
Overstrom. Pam calls cardiac rehabilitation an opportunity
to embrace a new lifestyle. “Exercise transforms you,”
she says. “It decreases stress. It increases strength and
endurance.”
And it’s only one of several new programs at Gifford.
Pulmonary rehabilitation is medical therapy for
chronic respiratory diseases, typically chronic obstructive
pulmonary disease (COPD). For a person with COPD, a
walk to the mailbox can be exhausting, and hospitalizations
can be frequent. Pulmonary rehabilitation aims to increase
endurance and reduce hospitalizations.
“The cornerstone of the program is exercise. We’re
hoping to improve patients’ ability to walk, go up
stairs and do just regular daily activities,” says Gifford
Pulmonologist Dr. Marda Donner.
Even though he quit smoking two decades before,
Gerald “Rory” O’Connor of South Royalton was
Annual Report 2010
- 7 -
diagnosed with emphysema. The diagnosis came after
routine walks around his hilly farmland became arduous.
Rory spent 10 weeks walking at a brisk pace on a Gifford
treadmill and left feeling more fit. “It certainly helped with
my well-being,” says Rory, who at 82 is now trying to get
into the routine at home to maintain his fitness.
For Nancy Wallen, also an emphysema patient, the best
part of the program was how much fun it was. “It got me
out of the house. The atmosphere was really friendly. The
group was really great. There was a lot of laughter, and
that’s good for your soul,” says Nancy, 64, of Stockbridge.
A final new program offering support to patients when
they need it most is Gifford’s Patient Care Navigator
program. The program provides support to women
needing a biopsy following an abnormal mammogram.
While the vast majority of biopsy results turn out to
be non-cancerous, it can be a stressful time. Patient Care
Navigator Brittany Ward, a radiology technologist, works
to relieve some of that stress by serving as a support person
and resource during the course of a patient’s diagnostic
imaging and biopsy.
Malisa Gemmell of Brookfield hadn’t even turned 40 yet
when she found a lump in one
breast accompanied by pain.
Her doctor scheduled her for a
mammogram and ultrasound
right away. A follow-up biopsy
was needed, and Brittany was
at Malisa’s side the whole time.
“It was very comforting,”
says Malisa. “I couldn’t
imagine going through this
without her.”
Thankfully, the lump in
Malisa’s breast was benign.
“This
place
saved
my life.”
Brooke Paige,
Washington
She’ll need a follow-up mammogram in six months and
she’s counting on having her patient care navigator nearby.
Gifford’s Best Kept Secrets

hospital division
Left, physical therapist Patrice Conard, seated,
helps a patient get back on her feet in Gifford’s
inpatient gym.
Right, physical therapy assistant Eric Christensen
assists total-knee replacement patient Walter
Goodrich with strengthening exercises.
A key spoke in the circle of care:
Inpatient rehabilitation at Gifford
Alice Jones, 65, of Randolph had hip replacement
surgery at Dartmouth-Hitchcock Medical Center in
November. She stayed at Dartmouth for a couple of days
and then chose to return to her medical home – Gifford
– for inpatient rehabilitation.
Inpatient rehabilitation is often needed following a
surgery, like a knee or hip replacement, an accident, an
acute illness or pneumonia to help patients return to home
and hopefully, independence.
At Gifford, inpatient rehabilitation includes physical,
occupational and speech therapies as well as skilled nursing,
hospitalist care and social services.
Alice spent a total of five days rehabilitating at Gifford,
receiving physical therapy and occupational therapy in the
mornings and then a second round of physical therapy in
the afternoons.
The physical therapists got her moving, she says. And,
“Occupational therapy was great. They showed me how
to do things … get dressed and use the grabber to get my
clothes.”
Gifford Rehabilitation
“They’ve
done good
by me.”
Elwin Pierce,
Warren
Manager Eric Medved explains
that for people like Alice the
program – with its dedicated
caregivers and gym space –
“closes the gap” between
having surgery and returning
home.
“We can ensure you have the
necessary skills to transition
to home,” agrees Hospital Division Vice President Linda
Minsinger.
Elwin Pierce of Warren knows all about that. He spent
six weeks at Gifford in the fall recovering and rehabilitating
from a bad infection in his knee that required part of a past
knee replacement to be removed.
He was referred to Gifford from another hospital for his
rehabilitation, and Elwin was glad for the experience.
“They’ve done good by me,” the 69-year-old lifelong
Vermonter says. “Before I wasn’t moving much, and I
was pretty sick when I went in. They got me better. I
had physical therapy twice a day. They taught me how to
handle a walker again.”
Prior to transferring to Gifford, Elwin didn’t know
Gifford even had a rehabilitation unit. He’s not alone.
Many locals don’t know the service exists. But it does, and
as Elwin and Alice found out, it’s a quality program.
“We manage your care along the spectrum,” providing
“continuity of care,” Eric says. From your initial visit with
your primary care provider, to your visit with the surgeon,
to your surgery, to your inpatient stay, to your inpatient
rehabilitation, to your outpatient rehabilitation and doctors
visits – your care is coordinated by Gifford’s health care
professionals working collaboratively to get you better, and
get you home.
For Alice: “Gifford was my first choice.” She receives
her primary care at Gifford and was completing the circle
of care by following up with outpatient physical therapy at
Gifford’s Kingwood Health Center.
Gifford’s Best Kept Secrets - 8 -
Annual Report 2010

Gifford Adult Day Program participants and
staff created a fall display for Vermont Adult Day
Services Week in September. The program keeps
seniors and the disabled active and safe.
hospital division
The best kept secret in long-term care:
the Gifford Adult Day Program
Across Vermont and in our own communities, many
of our seniors are living alone, in unsafe conditions, and
unable to perform life’s daily tasks like making meals and
bathing. Still others rely on the care of a family member,
often a spouse who is also older, or a child who works and
cannot provide the 24-hour care required to safely and
adequately support our seniors in need.
For these individuals as well as disabled adults, there is
a care option often termed “the best kept secret in longterm
care.” That option is adult day services. Adult day
programs bridge the gap between independent living and
nursing home care, provide respite to family caregivers and
are a safe alternative to isolated seniors.
There are 14 such centers in Vermont, including one
right in our own backyard in Bethel.
The Gifford Adult Day Program began in 1999.
Located below the Bethel Health Center on Route 107,
the program provides participants with medication
management, medical supervision, showers, nail care
and other personal hygiene help, healthy meals, plenty
of activities, transportation to and from the program and
perhaps most importantly, a safe environment. The care is
provided on a sliding fee scale and often with the help of
state and federal sources, such as Medicaid and Medicare.
In 2010, the Gifford Adult Day Program cared for 34
area seniors and the disabled.
When she looks back over the year and sees how many
of the participants have improved physically and mentally,
Adult Day Director Judy Santamore is amazed. “It’s
dramatic the change in them.”
One participant has lost 50 pounds with improved diet
and exercise despite mobility issues. Another – a young
woman with a traumatic brain injury – has regained
mobility and balance, learned more appropriate social
interactions, improved her communication with others and
gained needed weight. She is safer and happier in these
surroundings.
“Adult Day care has really been good,” says her mother,
Penny Miller of Bethel. “I can’t say enough. She enjoys
going. She’d like to go every day.”
Eighty-nine-year-old Evelyn James, known to all as
“Chichi,” has been attending Adult Day for eight years,
following a diagnosis of Alzheimer’s and a referral from the
Council on Aging.
Stagecoach picks Chichi up weekdays at 7:30 a.m. in
Brookfield, where she lives with her son, Bob Beaulieu,
and his wife. She participates in activities with staff and
other seniors, then returns home at 4:30 p.m. Bob calls the
program good for his mother.
“It keeps her active.” says Bob, noting she also receives a
healthy meal, is bathed two or
three times a week and “is well
provided for.”
The program is also needed
respite for Bob and his wife
from the stress and physical
exertion of caring for an elderly
parent with dementia.
“It’s been a wonderful
experience,” says Bob. “If it
hadn’t been for Adult Day, I
don’t think we’d be able to
keep her at home as long as we
have.”
For Bob, Chichi and the
dozens of others helped, the secret is clearly out.
“I can’t say
enough. She
enjoys going.
She’d like to
go every day.”
Penny Miller,
Bethel
Annual Report 2010
- 9 -
Gifford’s Best Kept Secrets

hospital division
Left, Ginny Sedgwick registers patients right at their
bedside in the Gifford Emergency Department.
Right, Emergency Department Director and Physician
Dr. Steve Fischer cares for patient Greg Winnie of East
Randolph.
High-quality,
timely emergency medicine
Visit a hospital emergency department almost anywhere
else in the country and it’s likely that your wait for care
is long. The movie “Sicko” depicts the worst of the often
heart-crushing reality – patients dying on an Emergency
Department waiting room floor as they await care that
never comes.
That’s the extreme. But, according to Gifford Emergency
Department Director Dr. Steve Fisher, “It is not unusual
in many emergency rooms to wait as long as six to eight
hours to get in, and 24-
hour wait times are not
“The
experience
opened my
eyes to the
valuable
team of
professionals
we have
here.”
Dave Eddy,
Bethel
uncommon.”
At Gifford, “our wait times
are among the lowest in the
nation,” says Dr. Fisher. In
fact, patients are not only
receiving timely emergency
care, but also some of the best
care medicine anywhere has to
offer.
Staff members are highly
trained – many meeting
rigorous standards for national
certifications for emergency
medicine. Some also work
at area tertiary care centers
to hone their trauma skills,
and many of the hospital’s
emergency department nurses
have worked in the field for 20 or 30 years.
“Gifford’s equipment and services compare to any other
emergency department,” says nurse manager Maureen
Heyder, who has been on the job since 1969. The available
diagnostic technology from CT scans to MRIs matches
that of larger hospitals.
“We can diagnose, treat and stabilize any emergency
medical condition. We have a number of state-of-the-art,
complex medical protocols,” adds Dr. Fisher, who has
been an emergency room doctor and director for 17 years.
Procedures for strokes and heart attacks, for example, can
result in quickly diagnosing and transferring heart attack
patients to area tertiary care centers for life-saving care.
Dave Eddy, 56, of Bethel suffered a heart attack in early
September. He was diagnosed in the Gifford Emergency
Department and then flown by DHART to Dartmouth-
Hitchcock Medical Center’s cardiac catheterization lab to
have a stent placed in a completely blocked artery.
Following his life saving care, Dave called his Gifford
emergency physician, Dr. Joshua White, and nurse Kelly
Burrell “the ultimate professional team.” The experience,
says Dave, “opened my eyes to the valuable team of
professionals we have available here. I applaud Gifford’s
quality of care.”
Thanks to a new piece of equipment purchased by the
Gifford Medical Center Auxiliary, emergency response
for many heart attack patients will be even quicker in
the future. With the new technology, emergency medical
technicians responding to a 911 call will be able to transfer
Gifford’s Best Kept Secrets - 10 -
Annual Report 2010

FACTOID
Gifford’s Emergency Department nurses have about 300
years of combined experience. About half of the staff has
worked in emergency medicine for 30 years or more.
Martin Johns
Medical Director, Hospital Division
an EKG taken in the field to the Gifford emergency
department doctor. Depending on the results of that
EKG, a patient may be sent directly to a tertiary care
center to open up a blocked artery, resulting in even faster
care – essential in a heart attack – and unique in a rural
community in the United States.
“Very few communities in the country have this type of
collaborative relationship with their ambulance service,”
says Dr. Martin Johns, Medical Director of the Hospital
Division.
Gifford is also collaborating within. The medical center
has restructured to bring the Emergency Department and
the inpatient unit together under one division to provide
seamless care to patients who are admitted to the hospital.
Many Gifford Emergency Department staff have years – even decades –
of experience and national certifi cations. Pictured above are ED staff
members Dr. Brian Sargent, ED nurse manager Maureen Heyder, registrar
Carole Rennie and nurse Jamie Cushman.
For the past five years, I’ve had the opportunity and
privilege to work with a team of caregivers committed
to quality patient care. They include compassionate
nurses, midwives and physicians bringing babies into
this world. Highly skilled responders and doctors saving
lives in the ambulance and our Emergency Department.
Caring providers, nurses, aides and therapists helping
our inpatients recover and return home. A dedicated staff
respecting the dignity and wishes of each of our nursing
home residents. And for those at the end of life, our
specialized palliative care team supporting patients and
their families in our Garden Room.
In 2010, we’ve seen exciting changes and growth in all of
these areas in the Hospital Division. Gifford continues to
expand upon its commitment to the midwifery philosophy
of birth. The hospitalist team manages all levels of disease
for community members in need of inpatient care. The
Advanced Illness Care Team is at the bedside of our sickest
patients. The Menig Extended Care Facility has once again
won state awards for quality.
At the same time, we’re looking ahead to 2011 to
further enhance the care we deliver. We are continuing our
collaboration with area ambulance services to implement
life-saving technologies and protocols for emergency
care. We will remain true to our mission to maintain the
personalized care for which Gifford is known.
I believe in the incomparable personality of Gifford, and
the quality and commitment of our providers and staff. As
the new Medical Director of the Hospital Division, I am
proud to represent such a talented team.
Annual Report 2010
- 11 -
Gifford’s Best Kept Secrets

ancilliary services
Left, Radiology manager Steve Votey positions a
patient in the 40-slice CT scanner.
Center, radiology technologist Carolyn Palazzolo preps
for an X-ray. Gifford offers X-ray services in three
locations, Berlin, Randolph and Sharon.
Right, radiology technologist Michael Robichaud
prepares to recieve the next MRI patient.
Diagnostic imaging,
with all the ‘bells and whistles’ and plenty of hometown charm
It wasn’t so long ago that Gifford was announcing the
arrival of its 40-slice CT scanner, rivaling technologies at
larger neighboring hospitals.
That scanner replaced an earlier model that was the
oldest and only single-slice machine operating in Vermont.
When Gifford sold it, it went to a veterinary practice.
Today, much has changed. The modern and spacious
Radiology and Nuclear Medicine departments at Gifford
offer state-of-the-art technologies with a personal touch.
Some of the new equipment includes a digital ultrasound
machine, a nuclear medicine gamma camera and a bone
density machine for detecting osteoporosis. Digital
mammography is the latest addition, completing the
medical center’s upgrade to total filmless imaging. No
more dark rooms to develop images or light boxes and a
magnifying glass to see them.
Mobile MRI services are
available at the hospital and at
“We have all
of the bells
and whistles
that tertiary
care centers
have.”
Pam Caron,
Director of
Ancillary
Services
two of Gifford’s health centers
– the Gifford Health Center at
Berlin and the Sharon Health
Center. The Berlin and Sharon
clinics also provide X-rays on
site for the convenience of
patients and timely diagnoses.
“We have all of the bells
and whistles that tertiary care
centers have,” says Pam Caron,
Gifford Director of Ancillary
Services.
These high-tech services are
offered usually without the
wait time of a larger facility
and by professionals patients
know.
Chances are, says Radiology Department Manager Steve
Votey, “Patients walk in the door and are cared for by
someone they’ve known for many years.”
It’s that personal touch that makes the difference, says
Leslie Howard-McIntyre, 47, of Randolph.
A private practice mental health counselor, Leslie has
serious health problems, including a rare liver disease that
has her liver so enlarged it’s collapsed most of one lung,
causing her to be on oxygen all the time.
So when it came time for her annual mammogram, it
was the last thing she was thinking about. It wasn’t until
the Gifford Radiology Department called her in November
to tell her she was due for her appointment that she
remembered and scheduled the annual exam.
She had her mammogram in early December. Within
days, Radiology Supervisor Terri Hodgdon was on the
phone with Leslie asking her to come back in for a followup
exam. The schedule was full, but Leslie was fit in.
She had another mammogram, ultrasound and then a
biopsy with her husband, Patient Care Navigator Brittany
Ward and Breast Care Coordinator Jane Harrness at her
side.
“I started crying. I got really scared. They worked really
hard to relieve my fears,” says Leslie.
There was good reason for Leslie’s fears. She was
diagnosed with stage one breast cancer.
“They jumped on it quick. Not only did they get the test
done that I needed, they were compassionate along the
way. The Radiology Department was key to getting my
diagnosis,” says Leslie, calling the staff “phenomenal” and
that fateful call reminding her of her annual mammogram
a blessing.
“I’d be walking around right now with cancer if I hadn’t
gotten that call,” says Leslie, who had a mastectomy in
early 2011.
Gifford’s Best Kept Secrets - 12 -
Annual Report 2010

Oncology nurses Sheila Metcalf, left, and Jessica
Spencer, right, share a laugh with breast cancer
patient Donna Viens of Randolph. Donna calls her
Gifford caregivers “fantastic,” “caring”
and “compassionate.“
surgery division
Kindhearted cancer care
close to home
Long-time local educator Donna Viens, 61, of Randolph
found a lump in one of her breasts in October. She
scheduled an appointment with her primary care physician
Dr. Milt Fowler at Gifford, and he delivered the news that
she feared.
“‘If you want my gut reaction, it’s breast cancer,’” Donna
recalls her physician saying. Her and husband Bruce’s next
question was, “Are we going to Dartmouth or Fletcher
Allen”
Neither. Dr. Fowler referred Donna just upstairs to a
Gifford surgeon.
Since, Donna has seen general surgeon Dr. Ovleto
Ciccarelli. She had a biopsy in Gifford’s Radiology
Department with patient care navigator Brittany Ward at
her side. Her oncologist, Dr. John Valentine, started her
on outpatient chemotherapy under the care of Gifford
oncology nurses Sheila Metcalf and Jessica Spencer.
Donna says she couldn’t ask for anything more. She
calls her doctors “fantastic” and her nurses “caring and
compassionate.”
Gifford’s oncology program is among the smallest
accredited by the Commission on Cancer of the American
College of Surgeons. The program includes care from
Dr. Valentine and specially trained nurses; outpatient
treatments including chemotherapy, blood transfusions
and other fluids as needed. There is also hormone therapy
for breast and prostate cancers; many end-of-life supports
through Gifford’s palliative care program; and oversight
by an interdisciplinary Cancer Committee that meets via
telecom with a radiation oncologist from Dartmouth-
Hitchcock Medical Center.
“We certainly can treat many cancers at Gifford,” says
Dr. Valentine, an oncologist who sees patients at Gifford
and has been practicing for 30 years. “I enjoy coming
to Gifford. I like the people who work there. I like the
patients.”
The personal touch from Gifford’s staff is part of what
makes the local care special.
Sheila has been a certified oncology nurse at Gifford for
about 15 years. Because patients come back week after
week for treatments and often stay for hours, working as
an oncology nurse is extremely rewarding. “You get to
know patients and their family members,” Sheila says. And
because of the small size of Gifford’s oncology department,
patients in turn get to know Sheila and Jessica.
Their goal is to help patients feel well during treatment.
“People really can go on and live their lives,” Sheila says.
Best of all, says Jessica, “We’ve had people who have
been down and are now leading a normal life.”
Donna is one of those patients who is living remarkably
well.
She comes once every two weeks for chemotherapy
to shrink her tumor and kill cancer cells, and other than
a couple of tired days following treatment, is feeling
well. She enjoys a “spectacular” lunch while undergoing
treatment and is thankful for
familiar caregivers and a short
commute.
“I can’t tell you how pleased
we are,” Donna says. “I feel
that I’m in good hands. I
couldn’t ask for anything
better.”
“I couldn’t ask
for anything
better.”
Donna Viens,
Randolph
Annual Report 2010
- 13 -
Gifford’s Best Kept Secrets

surgery division
Left, podiatric surgeon Dr. Paul Smith moves the
“mini c-arm” into place to take a live image during
surgery of a patient’s foot.
Center, central sterile supply technician Scott
Dezotelle operates the new autoclave.
Right, licensed nursing assistant Michele Young
collects supplies in the Surgery Division’s inventory
supply room.
The best of both:
Cutting edge, compassionate surgical care
There are people who travel from across the globe to
have surgery by Gifford’s esteemed podiatrists. Others are
seeking out high quality eye surgery. Still others will only
trust Gifford’s orthopedic surgeons to replace their knees
or hips.
These are high quality surgeons – some of the nation’s
best. They’re the caliber of surgeon you would think would
be operating out of the expansive surgery wing of a major,
big city institution. But they’re not in New York or Boston;
they’re at Gifford – a rural community hospital that has
seen its surgery program grow in recent years with new
surgeons, a new operating room, a renovated recovery suite
and new technology.
“We have a lot of surgeons who are doing big, innovative
procedures for a small rural
area, and we’re very fortunate
“May the
world’s
population...
have the
same amazing
health care
I am having
right now.”
Ethan Hubbard,
Chelsea
for that,” says Jamie Floyd,
Surgery Nurse Manager.
Gifford boasts four podiatric
surgeons, uniquely doing
operations in the lower leg
(not just the foot and ankle),
and who have a focus on
sports medicine.
“These are very talented
people,” says Dr. Ovleto
Ciccarelli, a full-time general
surgeon at Gifford and new
Surgery Division Medical
Director. “They’re the top of
the heap.”
Besides Dr. Ciccarelli, Dr.
Maury Smith and physician
assistant Nikki Gewirz round
out the general surgery team. There are two orthopedic
surgeons – both women and tops in the their field, Dr.
Stephanie Landvater and Dr. Bess Brackett. Eye surgeon
Dr. Christopher Soares treats both children and adults. The
Birthing Center, bustling and renowned, brings birthing
women from across the state and thus results in some
caesarean sections. A gastroenterologist visits from Fletcher
Allen Health Care, and Gifford’s own urology providers
offer a variety of services in the clinic and the operating
room.
Increasingly there is a focus on breast care, wound care
and coordinated acute care, says Surgery Division Vice
President Rebecca O’Berry.
With the inception of the hospitalist inpatient care
program in 2006, Gifford can now operate on sicker
patients, or those with serious underlying health
conditions. Those patients are also now seen by a doctor
in Gifford’s pre-operative clinic. A patient’s unique care
plan is then coordinated among the pre-operative, surgery,
anesthesiology and hospitalist teams. “It’s a smooth
process,” Rebecca says.
Delivering high quality care additionally depends on
giving surgeons the tools they need to diagnose, treat and
operate on patients.
“We’ve made a big investment in technology,” says Jamie.
A “mini c-arm” is a new imaging tool used by surgeons
in the operating room to take a single picture and
continuous live image of a small body part, such as a
foot, ankle or wrist. There is also a whole new endoscopy
system as well as new eye surgery equipment and urology
scopes. High-resolution monitors and new software allow
surgeons a detailed look at diagnostic images and greater
versatility in using those images. A new, larger autoclave
for sterilizing surgical instruments keeps pace with the now
busier operating rooms.
Ultrasound-guided nerve blocks or anesthesia provide
better pain control. For the first time a “pain-free”
colonoscopy through the use of anesthesia is offered.
Epidural catheters left in for three days can provide relief
during surgery and following it.
And then there are the less tangible – safety and systems,
how nicely you’re treated, how well the staff communicates
with you and your waiting family members, and how
attentive the follow-up care is when you get home.
Gifford’s Best Kept Secrets - 14 -
Annual Report 2010

FACTOID
There are 25 podiatrists living in Vermont, and four of
those are at Gifford (Drs. Nic Benoit, Kevin McNamara,
Rob Rinaldi and Paul Smith), practicing in three
locations – Berlin, Randolph and Sharon.
Ovleto Ciccarelli
Medical Director, Surgery Division
Tom Dubee, 63, of Brookfield recently had surgery for
the first time ever, at Gifford. It was a 10-minute procedure
that involved podiatrist Dr. Robert Rinaldi making two
tiny incisions to remove tension on an enlarged nerve in
his foot. His brother had the same surgery five or six years
ago, only his involved a large incision and cutting out the
nerve, leaving him with no feeling in that part of his foot.
“It was an outstanding experience,” says Tom of his
surgery. “The hospital was great from the moment we got
there until the moment we left.”
Others patients agree. “I had the most amazing
experience at Gifford. I come from the Boston area and my
family wanted me to return home ‘where the real doctors
are.’ I elected to stay with Gifford. It was absolutely the
right choice,” one surgery patient commented.
Still another was so impressed with his surgical
experience at Gifford that he penned a letter to the editor
of the local paper.
“As I lay on the operating table at Gifford ... I had but
one thought: May the world’s population ... have the same
amazing health care as I am having right now,” wrote
Chelsea’s Ethan Hubbard. “If I were to grade Gifford
Medical Center on everything, I would give them a
hundred. Simply put, Gifford is the best!”
For many of you, mine may be a new name. While I’ve
worked at Gifford since 2007 providing weekend on-call
coverage, unless you needed emergency surgery, we have
probably not met before. In 2010, I had the great privilege
to begin practicing at Gifford full-time and be named
Medical Director of our new Surgery Division that includes
our third floor specialty, surgery, oncology and recovery
staff.
The creation of this division is among the milestones
accomplished in 2010, along with increased collaboration
with primary care offices, emergency room providers
and inpatient care teams to ensure seamless care for our
patients. With our highly skilled and experienced hospitalist
team, we’re now able to operate on sicker patients, and
those with serious underlying health conditions. This
comprehensive team of clinicians allows more people to
receive surgical care close to home, with the support of
family and friends in the local community.
In addition, we’ve further refined our pre-operative
process, added new technology and made great strides in
systems improvements that better our efficiency and most
importantly, your safety. These aren’t glamorous changes
but are things that make a huge difference when it comes
to caring for patients – and caring for patients is something
I’m proud to say that Gifford does well.
I spent 21 years in private practice in Connecticut before
finding my medical home – my niche – at Gifford. It is
an incredible medical center with talented surgeons and a
staff filled with energy, ideas and a commitment to safe,
compassionate, personalized patient care. These are traits
you don’t often enough find in today’s world, and they are
among Gifford’s most precious assets and greatest secrets
to success.
Operating room registered nurse Karyn Romanoski helps prepare a
patient’s foot for surgery.
Annual Report 2010
- 15 -
Gifford’s Best Kept Secrets

in the gifford community
The Gifford Auxiliary:
The Auxiliary completed its remarkable $300,000
Menig Way Campaign pledge in October.
Quietly giving back to the community
Gifford Auxiliary members spend their time selflessly giving
back to their community. But a best kept secret Auxiliary
President Mickie Richardson asks you to decide and reflects on
the organization, its role in the community and its giving to the
hospital by awarding departments’ various “wish list” requests
through Thrift Shop proceeds.
Is the Thrift Shop one of Randolph’s best kept secrets
Well, not to the dozens who shop there on a daily basis.
But to the many who come in for the very first time, it’s a
shoppers’ heaven.
Thanks to the generosity of people in the community,
the Thrift Shop offers a wide variety of goods – clothing
of all sizes and colors, children’s books and toys, and
everything from knick-knacks to holiday decor for your
home. Donations are at an all-time high, and the creativity
and dedication of the very capable staff has mushroomed.
It’s wonderful. It’s not just the fact that we’ve been able to
serve our community at a time when many truly need us
– not just want us – it’s a synergistic event; because of our
increased revenue, we’ve been able to fulfill the “wish list”
of so many departments at the hospital. This just adds to
the best kept secret.
It’s the stuff that life is all about. The giving. The
sharing. The giving back.
For example, “wish list” giving has resulted in an exciting
new communication system between the Emergency
Department and ambulance services that will soon help
speed up care for heart attack patients; new interactive
training manikins help Gifford caregivers to keep their
skills current; and materials are available to help families
who are grieving the loss of a loved one.
The Auxiliary’s other best kept secret is how easy it
is to put your best talents to work. There are so many
opportunities for folks to share their knowledge and keep
this organization strong. Whether you want to be a cashier
at The Thrift Shop, sort donated goods once a month or
assist in some other way, the Gifford Auxiliary has room for
you.
Learn more by calling the Auxiliary at (802) 728-2617.
Visit the Thrift Shop (located beside the hospital) at
52 N. Main St., Randolph.
Gifford Auxiliary Board members sport hats and mittens knitted by
Auxiliary members and donated to six area schools in 2010. From left
are, Mickie Richardson, Ruth Lutz, Susan O’Malley, Polly Frankenburg and
Kathy Corrao.
FACTOID
Over the course of five funding requests, beginning in
2008, the Auxiliary has given $105,240 toward hospital
programs and equipment purchases.
Gifford’s Best Kept Secrets - 16 -
Annual Report 2010

Bill and Betsy Arnold both worked for Gifford for
decades. Now Betsy is an essential volunteer and
founding member of the Chaplaincy Program.
A relationship of many decades:
Betsy and Bill Arnold, and Gifford
in the gifford community
To understand Bill and Betsy Arnold’s commitment to
Gifford, you have to understand their history with the
medical center.
It started when Bill moved to Randolph in 1948 as the
new Radiology/Lab Manager. At the time, there were only
two people in the combined department taking X-rays and
drawing blood for all patients. In fact, for more than a year,
Bill was the only person in the department, virtually “on
call” 24/7.
Over time, the departments separated and grew, but one
constant was Bill. He spent 52 years at Gifford, retiring in
2000, then continuing part-time and later as a volunteer.
For many years there has been another constant in Bill’s
life and at Gifford, and that’s his wife Betsy.
Betsy moved to Randolph in 1952 and sought out work
at Gifford. Bill remembers the very day she walked through
the hospital’s back door. She was looking for medical
records, and an immediately smitten Bill was happy to
show her the way. She was hired and, upon seeing her in
the cafeteria afterward, Bill announced to his table of coworkers
with complete certainty, “I’m going to marry her.”
It took a year of courting, but in 1953 Bill and Betsy
were married.
Betsy worked in medical records, in the operating and
delivery rooms, in coronary care, on the inpatient floor
and in the office of a general surgeon until 1975 when
arthritis forced her to stop working. She came back as a
volunteer in X-ray to help out her husband of 57 years, and
in more recent years has been instrumental in establishing
and maintaining Gifford’s now 10-year-old volunteer
chaplaincy program.
FACTOID
Volunteers gave more than 14,000 hours of time to
Gifford in 2010, helping support the medical center and
nursing home’s operations and adding many smiling
faces to Gifford’s entryways, offices, hallways and more.
It was the reverend at Betsy’s church, Tim Eberhardt,
who suggested starting an ecumenical chaplaincy program
at Gifford. Betsy and Rev. Eberhardt were among the first
people to approach new president, Joe Woodin, with the
idea. Ten years later, Betsy is still extremely active in the
20-or-so-member group that provides patients and their
families comfort in times of illness, and sometimes loss.
Her faith brings her to the group. Her fellow chaplains
and the joy of helping others make the now 80-year-old
stay.
“It’s a wonderful group of people to work with, number
one,” she says, adding, “Visiting patients is very rewarding.
“I go in and I ask ‘How is your day going’ ‘How is your
recuperation’ ‘What can I do for you’ They tell me their
stories. Some of the stories are funny and some of them are
absolutely amazing.”
Gifford Chaplain Susan
Thomas calls Betsy “the
matriarch of the volunteer
chaplains.”
“She was instrumental
in starting the program
at Gifford but also has
continued to serve as the
historian, the ‘go-to’ person and
often the authoritative ‘last
word’ on a topic,” Susan says.
“I give thanks to God for Betsy,
and know she is well-loved by
all the other chaplains as well as
appreciated by the patients she
visits.”
“Gifford
is home
to Bill
and me.”
Betsy Arnold,
Chaplaincy
volunteer
“You hope that you have given someone some hope and
counseling,” Betsy says. “I also tell them (patients) if they
have to be in a hospital, this is the one to be in, and they
agree.”
Annual Report 2010
- 17 -
Gifford’s Best Kept Secrets

in the gifford community
O Romeo!
This group of ROMEOs ranges in age from the late
60s to early 90s. They’ve been meeting around the
area for more than 15 years. They now meet solely
at Gifford – for convenience and good food. Pictured
clockwise from the left are, Midge Meaney, Don
Zilch, Melvin “Major” McLaughlin, Bob Cantlin, Nap
Pietryka, Bud Cedarstaff and Lew Whitaker.
For these ROMEOs, laughter, not Juliet, beckons
“O Romeo, Romeo! Wherefore art thou Romeo” Why
at Gifford, of course.
Every Tuesday morning the ROMEOs meet at the
Gifford cafeteria for conversation and coffee. Taking
Shakespeare’s famous quote more literally, we asked the
question “why” our Romeos call themselves by this name.
Well, it’s actually ROMEO standing for Retired Old Men
Eating Out, which comes from a passage in Tom Brokaw’s
book “The Greatest Generation.”
The group got its start in 1995 when Lew Whitaker
of Randolph and the late Charlie Ludwig of Randolph
Center, who both retired to Vermont from out-of-state and
who both served on the local
planning board, decided to get
together for coffee. And, says
“We’re just
a bunch of
good old boys,
who like to get
together ... .
We talk about
the good old
days.”
Nap Pietryka,
Randolph
Lew, now 89, to “…get away
from the women for awhile
and talk man talk.”
Over time the group grew
as others were invited to join
them. They met at various
establishments around the
area – the Red Kettle in
Northfield, Wilson’s in
Bethel, the Barnard General
Store, Eaton’s Sugarhouse in
Royalton and even Vermont
Technical College – but more
recently settled on Gifford
as close to home in winter
weather, affordable and
serving up a good meal.
“When the hospital got into the serving business, we
found it was the best price and very good food,” says Nap
Pietryka, a member of the now eight-person, invitationonly
group.
Nap’s been attending for about a decade and as an early
octogenarian is among the younger members. “Major”
Melvin McLaughlin, now in his 90s, is the group’s oldest
and newest member.
“We’re just a bunch of good old boys, who like to get
together, who enjoy each other’s company,” explains Nap.
Breakfast and silence come first; it’s all business when it
comes to eating. But then the conversation, camaraderie
and comedy begin.
“We talk about the good old days. ‘You remember
when… ’” Nap reports. Old comics, old cars and current
sports are hot topics, but politics is off the table “We do
have some basic rules, but nobody follows them,” Nap says
with laughter in his voice.
They joke with new members about “dues,” but there
really are none. There did used to be a gavel, but it’s long
lost. It was used to bring the group to order and to enforce
one real rule: Only one conversation at time. But even
that’s not really enforced anymore. “We bring it up once in
awhile just for a laugh,” Nap says.
One consistency is the meeting itself. They come in
snow, sleet and freezing rain. Only a major holiday results
in a cancellation.
And then there are the Internet jokes. Some of the group
members don’t even have a computer, but those who do
bring in jokes they’ve printed off. Nap, the official joke
reader, shares them with the group.
“If laughing is good,” says Nap, “this group is going to
live a long time.”
Indeed.
Gifford’s Best Kept Secrets - 18 -
Annual Report 2010

2010-2011 Medical Staff
Anesthesiology
Stephen Bender, MD
Jens Bjerregaard, MD
Dennis Henzig, MD
Jon-Richard Knoff, MD
Kathleen MacDonald, MD
Nina Sharp, MD
Cardiology
Bruce Andrus, MD
Chiropractic Sports Medicine
Hank Glass, DC
Emergency Medicine
Roberto Abeyta, MD
Steven Fisher, MD
Sarah Johansen, MD
Marc Keller, MD
Todd Morrell, MD
Saul Nurok, MD
Scott Rodi, MD
Wendell Smith, MD
Joshua White, MD
Lucy Wollaeger, MD
Endocrinology
Susanne Trost, MD
Family Medicine
Kenneth Borie, DO
Terry Cantlin, DO
Marcus Coxon, MD
Tammy Gerdes, PA
Jonna Goulding, MD
Robert Kiess, MD
Sheri Brown, FNP-BC
Kim Ladue, FNP-BC
Megan O’Brien, FNP-BC
Brian Sargent, DO
Mark Seymour, DO
Starr Strong, PA-C
General Surgery
Ovleto Ciccarelli, MD
Maury Smith, MD
Laurie Spaulding, MD
Marjorie Gewirz, PA-C
Hospitalist Medicine
Mandeep Hundal, MD
Martin Johns, MD
Joshua Plavin, MD, MPH
Wendell Smith, MD
Sue Burgos, PA-C
Joshua Gleiner, PA-C
Patrick Kearney, PA-C
Fred Staples, PA-C
Internal Medicine
James Currie, MD
Milton Fowler, MD
Mark Jewett, MD
Patrick Kearney, PA-C
Mary LaBrecque, APRN
Internal Medicine and
Pediatrics
David Pattison, MD, MPH
Joshua Plavin, MD, MPH
Mental Health
John Porter, MD +
Robert Vaillancourt, MA
Midwifery
Alexandra Bovey, CNM
Donna Butler, CNM
Laureli Morrow, CNM
Kathryn Saunders, CNM
Tanya Waters, CNM
Naturopathic Medicine
Christopher Hollis, ND
Neurology
Robin Schwartz, MD
Obstetrics/Gynecology
Brent Burgee, MD
Ellamarie Russo-DeMara, DO
Oncology
John Valentine, MD
Ophthalmology
Jack Singer, MD +
Christopher Soares, MD
Orthopedics
Bess Brackett, MD
Stephanie Landvater, MD
Pain Management
Lan Nguyen-Knoff, MD
Pathology
Cathy Palmer, MD
Brian Travis, MD
Pediatric Cardiology
Niels Giddins, MD
Pediatrics
Louis DiNicola, MD
William Gaidys, MD
Elizabeth Jewett, MD
Joseph Pelletier, MD
Pamela Udomprasert, MD
Plastic Surgery
Guy Rochman, MD
Podiatry and Sports
Medicine
Nicolas Benoit, DPM
Kevin McNamara, DPM
Robert Rinaldi, DPM
Paul Smith, DPM
Pulmonary Medicine
Marda Donner, MD
Radiology
John McIntyre, MD
Scott Smith, MD
Orthopedic Sports Medicine
Peter Loescher, MD
Urology
Michael Curtis, MD
John Daly, MD
Nancy Blessing, PA-C
2010 Medical
Executive Committee
Joshua Plavin, MD, MPH
President, Medicine Division
Medical Director
Marcus Coxon, MD
Vice President, Chair of
Quality Council
Ellamarie Russo-DeMara, DO
Secretary
Kevin McNamara, DPM
Past President
Ovleto Ciccarelli, MD
Surgery Division Medical
Director
Martin Johns, MD
Hospital Division Medical
Director
Terry Cantlin, DO
Chair of Peer Review
Committee
Mark Seymour, DO
Chair of Credentials
Committee
Joseph Woodin
President and CEO
medical services and executive committee
+ Indicates providers who recently passed away.
Annual Report 2010
- 19 -
Gifford’s Best Kept Secrets

statistics
Admissions and visits by top 20 towns
2009 2010
Inpatient admissions 1,623 1,726
Short stay or same day
admissions (outpatient) 1,233 1,469
Other outpatients 66,897 69,547
Grand total 69,753 72,742
Total patient days of care 18,017 18,093
Average daily census 49.4 49.6
(hospital and nursing home)
Average length of stay 3.0 3.1
in days (acute patients)
Deliveries 175 246
Surgical procedures 2,208 2,852
Emergency treatments 7,491 7,272
Endoscopies 579 594
Cardiology exams 2,783 2,953
Respiratory care 11,124 11,789
Laboratory procedures 144,605 152,944
Radiology procedures 22,507 23,363
(not including CT and MRI)
CT scans 1,644 1,641
MRI 1,326 1,550
Radioisotope procedures 806 631
Physical therapy procedures 26,686 27,320
Number patient meals served 56,702 57,342
Inpatient Outpatient Total
Randolph/Braintree 496 22,653 23,149
Bethel 143 6,379 6,522
Royalton 93 5,794 5,887
Northfi eld 119 3,158 3,277
Chelsea 95 2,891 2,986
Rochester 86 2,754 2,840
Barre 100 2,640 2,740
Tunbridge 47 2,507 2,554
Brookfi eld 47 2,176 2,223
Berlin 100 1,605 1,705
Sharon 24 1,646 1,670
Williamstown 52 1,551 1,603
Stockbridge 22 979 1,001
Granville 17 874 891
Hancock 23 725 748
Pittsfi eld 14 532 546
Barnard 3 511 514
Washington 11 492 503
Montpelier 10 243 253
Woodstock 1 243 244
Other Vermont towns 202 9,079 9,281
Other states 26 1,574 1,600
Other countries - 5 5
Grand total 1,731 71,011 72,742
Gifford physician offices 88,243 97,074
Percentage of giving
by type
Each year Gifford is fortunate to receive a variety of gifts.
Many are to the medical center’s general fund and thus can
be used as needed for hospital operations and programs.
Others are for specifi c purposes, such as a gift to support
the Garden Room, Adult Day Program or Birthing Center.
We continue to receive payments on pledges for the Menig
nursing home expansion project (the Menig Way Campaign).
The pie chart shows the types of investments Gifford
receives - all of which are greatly appreciated.
Specifi c Purpose
(Restricted)
Menig Way Campaign
(Pledge Payments)
16%
47% Last Mile Ride
(Restricted)
10%
General Fund
(Unrestricted)
14%
Planned Gifts
(Unrestricted/Restricted)
13%
Gifford’s Best Kept Secrets - 20 -
Annual Report 2010

Balance Sheet
Years ended September 30, 2010 & 2009 2010 2009
Statement of Operations
Years ended September 30, 2010 & 2009 2010 2009
fi nancials
CURRENT ASSETS
Cash and cash equivalents $4,953,499 $4,654,808
Short-term investments 1,015,041 860,536
Patients accounts receivable, net 6,963,230 7,136,962
Other receivables 182,299 147,774
Current portion of pledges receivable 59,406 88,256
Inventories 1,035,282 918,018
Estimated third-party settlements – –
Prepaid expenses 989,988 738,576
Total current assets 15,198,745 14,544,930
ASSETS LIMITED AS TO USE
Internally designated for capital acquisition 16,868,561 15,856,534
Long-term investments 2,532,073 2,363,289
Held by trustee under indenture agreement – 10,036
Total assets limited to use 19,400,634 18,229,859
PROPERTY AND EQUIPMENT, net 26,640,357 26,281,732
OTHER ASSETS
Bond issuance costs, net 118,268 158,241
Pledges receivable, net of current portion – 34,976
Other assets 31,588 –
Total other assets 149,856 193,217
Total assets $61,389,592 $59,249,738
CURRENT LIABILITIES
Accounts payable and accrued expenses 4,439,830 4,788,297
Accrued salaries and related amounts 2,588,985 2,381,258
Estimated third-party payor settlements 42,205 672,288
Deferred revenue 41,077 37,744
Interest rate swaps 3,039,948 2,234,805
Current portion of deferred annuities 25,998 21,421
Current portion of capital lease obligations 186,821 165,808
Current portion of long-term debt 356,137 –
Total current liabilities 10,721,001 10,301,621
Long-term debt, excluding current portion 251,555 237,400
Capital lease obligations, excluding current portion 96,675 268,308
Deferred annuity, excluding current portion 141,514 127,273
Long-term deferred compensation 20,042,302 20,315,000
Total liabilities 31,253,047 20,947,981
NET ASSETS
Unrestricted 28,715,934 26,616,043
Temporary restricted 950,872 1,014,354
Permanently restricted 469,739 369,739
Total net assets 30,136,545 28,000,136
Total liabilities and net assets $61,389,592 $59,249,738
WHERE THE MONEY COMES FROM
We billed for services to inpatients $22,246,287 $18,500,384
We billed for services to outpatients 72,943,414 64,338,471
We had other operating revenue of 1,279,891 1,806,115
Total operating revenue 96,469,592 84,644,970
BECAUSE WE DID NOT RECEIVE FULL PAYMENT
FOR AMOUNT BILLED
From those unable to pay
(charity care based on charges) 701,280 716,603
From Medicare and Medicaid 27,233,694 22,097,338
From other contracted payors 9,442,835 8,475,825
Therefore we wrote off 37,377,809 31,289,766
OUR NET REVENUE WAS 59,091,783 53,355,204
WHERE THE MONEY GOES
To pay our employees salaries and benefi ts 34,424,757 31,187,029
To purchase supplies and services 16,348,164 14,184,622
To allow for wear and tear on buildings
and equipment 2,778,271 2,458,670
To pay for utilities 903,629 1,019,473
To pay for interest on our outstanding debt 554,908 722,197
To allow for those patients who are unwilling
to pay (bad debt) – 2,318,282 2,322,945
OUR TOTAL EXPENSE WAS 57,328,011 51,894,936
THIS PROVIDES US AN OPERATING
REVENUE OF 1,763,772 1,460,268
We had income (losses) from investments
and nonoperating revenue of 1,011,582 (262,417)
FUNDS REMAINING TO PAY ON OUTSTANDING DEBT AND
TO INVEST IN THE HOSPITALS FUTURE
(new and replacement equipment,
new technology, new services, etc.) $2,775,354 $1,197,851
Percentage of revenue
by payor mix
Medicare
33%
Medicaid
21%
Commercial
and other
third party
43%
Operating
expenses
Supplies
& services
31%
Self pay
3%
Benefi ts
14%
Salaries
46%
Amortization
& depreciation
5%
Bad debts
4%
Annual Report 2010
- 21 -
Gifford’s Best Kept Secrets

corporators
Gifford Corporators
Corporators have been part of Gifford’s history and oversight
for more than 100 years. Corporators meet annually to elect or
re-elect members of the Board of Trustees, serve on committees
and special advisory groups, and are liaisons and ambassadors
between Gifford and the communities it serves.
Sally Abel
Martin & Grace Adams
David & Peggy Ainsworth
George & Beatrice Allen
David & Karen Anderson
David & Joan Angell
Phil & Rosalie Angell
Barbara Angell
Bill & Betsy Arnold
Edith Artz
Ellen Baker
Jerry & Nancy Barcelow
David & Sandra Barnard
Brooks & Susan Barron
William & Shirley Baumann
Mary Ellen Black
Harvey Blackmer
Robert Borden
Marianne Brigham
William & Diane Brigham
Dick Burstein
Paul & Margaret Calter
Robert & Marguerite Caron
Norm Case
Lorraine Chase
Linda Chugkowski
Lincoln & Louise Clark
Robert & Glenda Clarke
Leo Connolly
Jack Cowdrey
Beverley Davis
Betsy Davis
Jean Day
Bob & Roberta Dean
Barbara DeHart
Steve & Nancy Dimick
Russ & Sharon Dimmick
Paul & Marlene Dolan
Louis & Becky Donnet
Pierre & Carolyn Donnet
Dick & Marjorie Drysdale
Nancy DuBois
Lang & Lorraine Durfee
Anna Dustin
Molly Eddy
Rev. Kathy & Bob Eddy
Betty Edson
Dick Ellis
Bill & Carol Ellis
Ted & Ruth Elzey
Richard & Phyllis Forbes
Dr. Becky Foulk & Tavian
Mayer
Polly Frankenburg
Benjamin Fratkin
Ron & Judy Gadway
Randy & Pauline Garner
David & Gay Gaston
Rick & Robin Goodall
Joan Granter
George & Kelly Gray
Ray & Nancy Gray
Helen Greenlee
Freeman & Jean Grout
Josephine Haikara
Ty & Kim Handy
Marvin & Barbara Harvey
Skip & Sybil Hazen
Cathy Hazlett
Steve & Joyce Hill
Don & Allison Hooper
Richard & Bunny Huntley
Judith Irving & Steven Reid
Sheila Jacobs
Paul Kendall & Sharon Rives
Jim & Jean Kennedy
Carroll & Marguerite
Ketchum
Joe & Beth Kittel
Reed & Karen Korrow
Bennnett Law
Sandy Levesque
Tim Caulfield & Linda Morse
Fred & Holly Locke
Betty Ludwig
David Silloway & Lynne
Gately
Bruce & Karen MacDonald
Dick & Jean Mallary
Nancy Mandigo
Lyndon Mann
Mary Markle
Steven & Ellen Martin
John & Joyce Mazzucco
Bob & Phyllis McAdoo
Major Melvin McLaughlin
Charlie & Becky McMeekin
Ken & Carol Merrill
Gus & Pat Meyer
Judy Moore
Dr. Robert & Dorsey Naylor
Gib & Barbara Noble
Peter & Kathy Nowlan
Stuart & Margaret Osha
John & Gail Osha
Donna Osha-Mowatt
Charles Page
Michael & Sally Penrod
Peggy & John Poffenberger
Dr. Andy & Jil Pomerantz
Scott & Nelda Putney
Charles Register
Ellen Reid
Edith Reynolds
Joyce Richardson
Caleb & Trish Rick
David & Barbara Rochat
John & Kathrine Roe
Marvin & Carol Rogers
Wendy Ross
Sam & Jinny Sammis
Franklin & Jane Sanders
Jim & Diane Sardonis
Dan & Joan Sax
Irene Schaefer
David & Emma Schumann
Anne Silloway
Gary & Denise Simpson
Charlie & Louise Sjobeck
Michael & Huibertha Sorgi
Arnold & Priscilla Spahn
Margaret Steele
Jeff Steinkamp
Ellie Streeter
Larry & Ellie Strode
Donna Morris & Bill Sweat
Carl & Florence Symonds
Peter Symonds
Sue Sytsma & Ken Stevens
Al Wilker & Vance Smith
Duane & Patricia Webster
Steve Webster & Susan Cliff
Charles & Kathy Welch
John & Susan Westbrook
Lewis Whitaker
Gordon & Grace Wiggett
Wink & Bonny Willett
Chris Wilson
Peter & Joyce Winslow
Newall & Barbara Wood
Joe & Pat Woodin
Audrey Woodruff
Bob & Rose Wright
Gifford’s Best Kept Secrets - 28 -
Annual Report 2010

gifford clinic sites
In Closing
Thank you for taking this behind the scenes look at Gifford
Medical Center with us. We hope you enjoyed reading
about your community medical center and just some of its
many services. Thank you especially to the many patients
who granted us the distinct privilege of telling their stories
in this 2010 Gifford Annual Report. We wish you all well.
Clinic locations
Advance Physical Therapy, Wilder
Physical Therapy
Bethel Health Center
Family Medicine, Mental Health (private practice)
& Adult Day Program
Chelsea Health Center
Family Medicine & Clara Martin Center
Gifford Health Center at Berlin
Endocrinology, Midwifery,
Orthopedics, Pediatrics & Podiatry
Kingwood Health Center, Randolph
Cardiology (Fletcher Allen), Diabetes Clinic,
Endocrinology, & Rehabilitation Services
Rochester Health Center
Internal Medicine
For more information
To fi nd a provider, contact:
Gifford Medical Center
44 South Main Street
Randolph, VT 05060
(802) 728-7000
info@giffordmed.org
or log on to the “Medical Staff ” and “Area Health Centers”
pages on our Web site
To volunteer, contact:
Julie Fischer
Volunteer Services Coordinator
(802) 728-2324
jfischer@giffordmed.org
To learn about the many ways you can
support Gifford, contact:
Ashley Lincoln
Director of Development, Marketing and Public Relations
(802) 728-2380
alincoln@giffordmed.org
or log on to the “Giving” pages of our Web site
Sharon Health Center
Adult Medicine, Chiropractics, Physical
& Occupational Therapy, Podiatry, Sports Medicine
& a Certified Athletic Trainer
Twin River Health Center, White River Jct.
Urology
www.giffordmed.org

Gifford Medical Center
44 South Main Street
PO Box 2000
Randolph, VT 05060
Non Profi t
U.S. Postage
PAID
Permit # 165
Burlington, VT
Gifford Medical Center
44 South Main Street
Randolph, VT 05060
(802) 728-7000
www.giffordmed.org
Bethel Health Center
1923 Route 107
Bethel, VT 05032
(802) 234-9913
Rochester Health Center
235 South Main Street
Rochester, VT 05767
(802) 767-3704
Gifford Health Center at Berlin
82 East View Lane
Barre, VT 05641
(Just off Airport Road in Berlin)
(802) 229-2325
Twin River Health Center
108 North Main Street
Whiter River Junction, VT 05001
(802) 296-7370
Chelsea Health Center
356 Route 110
Chelsea, VT 05038
(802) 685-4400
Sharon Health Center
12 Shippee Lane
Sharon, VT 05065
(802) 763-8000
Kingwood Health Center
1422 Route 66
Randolph, VT 05060
(802) 728-7100
Advance Physical Therapy
331 Olcott Drive, U2
White River Junction, VT 05001
(Just off Route 5 in Wilder)
(802) 295-7333