Tourism & Travel qualifications and job roles - Service Skills
Tourism & Travel qualifications and job roles - Service Skills
Tourism & Travel qualifications and job roles - Service Skills
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<strong>Tourism</strong> & <strong>Travel</strong><br />
<strong>qualifications</strong> <strong>and</strong> <strong>job</strong> <strong>roles</strong><br />
SIT10112<br />
Certificate I in <strong>Tourism</strong><br />
(Australian Indigenous Culture)<br />
SIT20112<br />
Certificate II in <strong>Tourism</strong><br />
SIT30112<br />
Certificate III in <strong>Tourism</strong><br />
SIT30312<br />
Certificate III in <strong>Travel</strong><br />
SIT40212<br />
Certificate IV in <strong>Travel</strong> <strong>and</strong> <strong>Tourism</strong><br />
• Assistant at an<br />
Indigenous centre<br />
• Documentation clerk for<br />
a tour wholesaler<br />
• Museum attendant<br />
• Office assistant for a<br />
small tour operator<br />
• Receptionist/office<br />
assistant in a professional<br />
conference organiser<br />
• Attraction or theme park attendant<br />
• Booking agent<br />
• Cellar door salesperson <strong>and</strong><br />
guide at a winery<br />
• Guide <strong>and</strong> salesperson at an<br />
Indigenous cultural centre<br />
• Inbound tour coordinator<br />
• Museum attendant<br />
• Call centre sales agent<br />
• Corporate consultant<br />
• Cruise consultant<br />
• Domestic travel consultant<br />
• Incentive coordinator<br />
• International travel consultant<br />
• Account manager<br />
• Assistant manager<br />
• Marketing coordinator<br />
• Operations supervisor<br />
• Product coordinator<br />
• Promotions officer<br />
• Assistant Indigenous guide<br />
• Indigenous storyteller<br />
• Receptionist/office assistant in<br />
a retail travel agency<br />
• Retail sales assistant at<br />
an attraction<br />
• Ride attendant at an attraction<br />
• Operations consultant for<br />
a tour operator<br />
• Reservation sales agent for<br />
a tour operator<br />
• Sales consultant<br />
• Senior ride operator at an<br />
attraction or theme park<br />
• Visitor information officer<br />
• Leisure consultant<br />
• Mobile travel consultant<br />
• Online consultant<br />
• Operations consultant<br />
• Reservations sales agent<br />
• Wholesale consultant<br />
• Reservations sales or<br />
call centre supervisor<br />
• Senior operations coordinator<br />
• Senior or supervisory<br />
retail consultant<br />
• Sales coordinator<br />
• Sales executive<br />
SIT50112<br />
Diploma of <strong>Travel</strong> <strong>and</strong> <strong>Tourism</strong><br />
SIT60112<br />
Advanced Diploma of <strong>Travel</strong><br />
<strong>and</strong> <strong>Tourism</strong><br />
SIT30512<br />
Certificate III in Guiding<br />
SIT40112<br />
Certificate IV in Guiding<br />
SIT20512<br />
Certificate II in Holiday Parks<br />
<strong>and</strong> Resorts<br />
SIT31212<br />
Certificate III in Holiday Parks<br />
<strong>and</strong> Resorts<br />
SIT40812<br />
Certificate IV in Holiday Parks<br />
<strong>and</strong> Resorts<br />
SIT50412<br />
Diploma of Holiday Parks <strong>and</strong> Resorts<br />
• Inbound groups manager<br />
• Inbound sales manager<br />
• Incentives manager<br />
• Tour operations manager<br />
• Marketing manager<br />
• Business development manager<br />
• Business operations manager<br />
• General manager<br />
• Cultural guide<br />
• Heritage guide<br />
• Interpretive guide<br />
• Museum guide<br />
• Nature-based site guide<br />
• Cultural guide<br />
• Heritage guide<br />
• Interpretive guide<br />
• Nature-based guide<br />
• Housekeeping assistant<br />
• Junior h<strong>and</strong>yperson<br />
• Grounds person<br />
• H<strong>and</strong>yperson<br />
• Assistant manager<br />
• Front office supervisor<br />
• Manager<br />
• Operations manager<br />
• Operations manager<br />
• Product manager<br />
• Reservations manager<br />
• Retail travel agency manager<br />
• Sales manager<br />
• Visitor information centre manager<br />
• General manger, marketing<br />
• General manager,<br />
product development<br />
• Site guide<br />
• Tour guide<br />
• Walking guide<br />
• Winery guide<br />
• Tour director<br />
• Tour guide<br />
• Tour manager<br />
• Walking guide<br />
• Office assistant<br />
• Housekeeper<br />
• Receptionist<br />
• Grounds <strong>and</strong><br />
maintenance supervisor<br />
• Operations supervisor<br />
• Park manager<br />
T: +61 2 8243 1200<br />
www.serviceskills.com.au Published by <strong>Service</strong> <strong>Skills</strong> Australia 2013
Hospitality <strong>qualifications</strong><br />
<strong>and</strong> <strong>job</strong> <strong>roles</strong><br />
SIT10212<br />
Certificate I in Hospitality<br />
• Bar useful<br />
• Food runner<br />
• Glass runner<br />
• Housekeeping assistant<br />
• Kitchen steward<br />
• Kitchen useful<br />
SIT20312<br />
Certificate II in Kitchen Operations<br />
• Breakfast cook<br />
• Catering assistant<br />
• Fast food cook<br />
• S<strong>and</strong>wich h<strong>and</strong><br />
• Take-away cook<br />
SIT20212<br />
Certificate II in Hospitality<br />
SIT30712<br />
Certificate III in Hospitality<br />
SIT40312<br />
Certificate IV in Hospitality<br />
SIT20312<br />
Diploma of Hospitality<br />
SIT60312<br />
Advanced Diploma of Hospitality<br />
• Bar attendant<br />
• Bottle shop attendant<br />
• Café attendant<br />
• Catering assistant<br />
• Food <strong>and</strong> beverage attendant<br />
• Espresso coffee machine operator<br />
• Food <strong>and</strong> beverage attendant<br />
• Front desk receptionist<br />
• Function attendant<br />
• Function host<br />
• Bar supervisor or team leader<br />
• Concierge<br />
• Duty manager<br />
• Food <strong>and</strong> beverage supervisor<br />
or team leader<br />
• Forecast analyst<br />
(accommodation services)<br />
• Banquet or function manager<br />
• Chef de cuisine<br />
• Chef patissier<br />
• Executive housekeeper<br />
• Front office manager<br />
• Gaming manager<br />
• Area manager or<br />
operations manager<br />
• Cafe owner or manager<br />
• Club secretary or manager<br />
• Executive chef<br />
• Executive housekeeper<br />
• Front office assistant<br />
• Gaming attendant<br />
• Porter<br />
• Room attendant<br />
• Gaming attendant<br />
• Housekeeper<br />
• Restaurant host<br />
• Senior bar attendant<br />
• Waiter<br />
• Front office supervisor or<br />
team leader<br />
• Housekeeping supervisor<br />
or team leader<br />
• Gaming supervisor or team leader<br />
• Reservation analyst<br />
• Shift manager<br />
• Kitchen manager<br />
• Motel manager<br />
• Restaurant manager<br />
• Sous chef<br />
• Unit manager<br />
(catering operations)<br />
• Executive sous chef<br />
• Food <strong>and</strong> beverage manager<br />
• Head chef<br />
• Motel owner or manager<br />
• Rooms division manager<br />
SIT30812<br />
Certificate III in Commercial Cookery<br />
SIT40412<br />
Certificate IV in Commercial Cookery<br />
SIT20412<br />
Certificate II in Asian Cookery<br />
SIT30912<br />
Certificate III in Asian Cookery<br />
SIT40512<br />
Certificate IV in Asian Cookery<br />
SIT31112<br />
Certificate III in Patisserie<br />
SIT40712<br />
Certificate IV in Patisserie<br />
SIT31012<br />
Certificate III in Catering Operations<br />
SIT40612<br />
Certificate IV in Catering Operations<br />
• Cook<br />
• Chef<br />
• Fast-food cook<br />
• Cook<br />
• Chef<br />
• Patissier<br />
• Chef de partie<br />
• Catering assistant<br />
• Cook<br />
• Catering supervisor<br />
• Kitchen administrator<br />
• Chef de partie<br />
• Take-away cook<br />
• Chef de partie<br />
• Chef patissier<br />
• Food service assistant<br />
• Small business caterer<br />
T: +61 2 8243 1200<br />
www.serviceskills.com.au Published by <strong>Service</strong> <strong>Skills</strong> Australia 2013
Events <strong>qualifications</strong><br />
<strong>and</strong> <strong>job</strong> <strong>roles</strong><br />
sIT30612<br />
Certificate III in Events<br />
• Conference assistant<br />
• Event administrative assistant<br />
• Event assistant<br />
• Event operations assistant<br />
• Exhibitions assistant<br />
• In-house meetings assistant<br />
• Junior event coordinator<br />
• Logistics assistant<br />
• Meetings assistant<br />
• Venue assistant<br />
SIT50213<br />
Diploma of Events<br />
SIT60212<br />
Advanced Diploma of Events<br />
• Conference coordinator<br />
• Event coordinator<br />
• Event planner<br />
• Event sales coordinator<br />
• Conference manager<br />
• Event manager<br />
• Functions manager<br />
• Exhibitions manager<br />
• Exhibitions coordinator<br />
• In-house meetings coordinator<br />
• Meetings coordinator<br />
• Venue coordinator<br />
• In-house meetings manager<br />
• Meetings manager<br />
• Project manager<br />
• Venue manager<br />
T: +61 2 8243 1200<br />
www.serviceskills.com.au Published by <strong>Service</strong> <strong>Skills</strong> Australia 2013
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