Team Leader Programme - CallNorthWest

Team Leader Programme
Facilitators: Carolyn Blunt & Chris Hughes
Overview
The Training4 Team Leader course has been newly formulated to meet the current needs of Team
Leaders in Call and Contact Centres. The programme is divided into half-day sessions, each stands
alone and together they provide everything you need to know to become the best contact centre
Team Leader you can be!
Our aim is to ensure that you get as much as possible from each session. This is not just another
course that you will forget quickly, what you will learn will make a difference instantly and
permanently improve your performance. The sessions are quick paced and interactive, you will
receive a ‘tool kit’ and leave each workshop with the practical skills and an abundance of ideas to
help your self development.
“ Seize this opportunity to get the most from yourself, get inspired and get greater satisfaction and
results in your work and your life! ” Chris Hughes, 2010
Managing Teams for High Performance, 22nd February 2012
• How to tackle poor performance effectively
• Learn how to motivate and inspire your individual team members
• Use practical tools to set performance objectives, give feedback and raise standards
• Identify where leaders make common mistakes in people management and how you can
avoid them
Effective Leadership Every Day, 21st March 2012
• Maximise your effectiveness every day with crucial time and self management tools
• Learn how to run interesting, effective and time efficient team meetings
• Be able to say no and deal with time wasters without losing rapport or morale
• Lead your team effectively through changes and challenges whether big or small
• Learn how to make communication work for you and your team every day
Course Fees
Each half-day workshop (choice of morning or afternoon):
CallNorthWest members: £79 + VAT
Pay as you go: £99 + VAT
Block Booking Discounts
Book between 5 - 9 places and receive an additional 5% discount.
Book between 10 - 14 places and receive an additional 10% discount.
Book 15+ places and receive an additional 15% discount.
Discounts are available to all and can be applied to any number of workshops/delegates.
Venue
The Innovation Forum, Innovation Park, Frederick Road, Salford, M6 6FP
events@callnorthwest.org.uk // www.callnorthwest.org.uk // 01772 894320
Book both
workshops for
£145 + VAT
(£180 + VAT pay
as you go)

Event Booking Form
Please complete all fields and provide details as you would wish them to appear in delegate documentation.
Name(s):
Job Title(s):
Organisation:
Address:
Postcode:
Telephone: Fax: E-mail:
Special Diets/access (please specify)
Signature (not required if returning electronically):
Booking details (tick as appropriate):
Book 5 Places get 5% Discount
Book 10 Places get 10% Discount
Book 15 places get 15% Discount
CallNorthWest
Members
CallNorthWest
Non-Members*
Total exc. vat
Managing Teams for High Performance
22 nd February 2012 AM PM
£79 + vat
(£94.80)
£99 + vat
(£118.80)
Effective Leadership Every Day
21 st March 2012 AM PM
£79 + vat
(£94.80)
£99 + vat
(£118.80)
Both Workshops (counts as 2 places and is
eligible for group discount as above) AM PM
£145 + vat
(£174.00)
£180 + vat
(£216.00)
Vat @ 20%
Discount (if applicable)
Total inc vat
Payment details
I enclose a cheque for £……........ including VAT for (cheque payable to ‘uclan business services limited’)
I wish to be invoiced and enclose a purchase order/number from my organisation (if required)
I wish to pay by Credit/Debit card in pounds sterling - Cardholder please complete online payment form at:
(the below link will direct you to the University of Central Lancashire online payment page)
http://www.uclan.ac.uk/information/services/finance/commercial_online_payment.php
Please quote reference: DUL8136 on the online payment, and return this booking form to events@callnorthwest.org.uk
An online credit card payment has been made
Cardholders name: _____________________________________________ Date: ______________________
*If you would like further information regarding CallNorthWest Membership, please tick here
Please complete and return your booking to: Events Team, CallNorthWest, University of Central Lancashire,
Preston, PR1 2HE Fax: 01772 894986 Email events@callnorthwest.org.uk Call: 01772 894320
Your booking will be confirmed within two working days of receipt, if you do not receive a email
confirmation, please contact the Events Team on 01772 894320 or events@callnorthwest.org.uk
Terms & Conditions
Cancellations received in writing three weeks prior to the event will be refunded after the seminar for all payments received,
less a £20 administration charge. No cancellations will be permitted three weeks prior to the event but individual substitutions
may be made in writing without penalty up to the day before the event. The Organisers reserve the right to make any necessary
changes to the programme and arrangements for the seminar, which will be posted on the website.
For office use m/s:
Code: DUL 8136
Receipt/invoice No:
Date of receipt: